Immediate Online Support for Roseville California Computer Systems
For organizations located in Roseville California, Progent offers online technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, plus the services of CISSP-certified cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's online support experts offer exceptional leverage because they have the real-world background and have access to the sophisticated tools needed to solve most network issues quickly. This reduces immediate expenses since service calls use up minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your company saves additionally in indirect expenses by reducing or avoiding network downtime and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced online technical support know-how is especially helpful for businesses that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's billing policy for remote support is structured to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced only for the services that you receive. In contrast to many remote service organizations, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and simple policy for billing prevent scenarios where quick solutions manage to end up as large tabs. Progent's skill at handling problems efficiently means you saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a collection of customized technologies and field-proven methodologies which permit the maximum level of effectiveness for online engineering help and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's remote service group to communicate with your company's computer system without compromising system security.
Progent's advanced customer support database application maintains thorough documentation describing the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of all help rendered to every Progent customer by every Progent consultant. This database of anomalies and repairs is organized as a readily searchable support knowledge base that permits Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support improves over time. Progent's advanced certifications and working associations with important vendors including Cisco and Microsoft make available other extensive support knowledge bases and allow quick access to manufacturers' in-house product engineers with the result that Progent's remote service experts can arrive at the most efficient solutions in the least time.
Remote services provided by Progent to businesses in Roseville California include:
Authorized MS Windows Experts
Progent's Microsoft-premier remote service professionals can provide network repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help you with a broad range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration consulting, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop consulting and support services to assist your business to deploy, integrate, repair, and administer workstations and laptops based on Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for network professionals, and certifies an individual's network technology knowledge at the master level. Cisco CCIEs know how to deal with even the most difficult issues encountered in network infrastructure planning, installation, management, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an exceptional value since their broad experience allows them to resolve problems rapidly. In typical cases, less qualified engineers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE support experts can tie into your environment by means of the latest on-line support tools to perform fast, secure, and economical analysis and remediation.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
Progent locations in Sacramento Central Valley
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's popular selection of infrastructure devices. Cisco infrastructure support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting services, Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki wireless AP layout and set up, Aironet APs deployment expertise, Cisco wireless controllers integration consulting, Cisco VPN Consulting expertise, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of security services to improve the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist you to clean up rapidly following a serious breach. Security services offered by Progent cover comprehensive information security assessment using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious attacks; installing firewalls; designing secure techniques for remote and mobile access; guarding your email system against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for recovering applications and services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote support services to cover a broad range of computer technologies including system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in environments that incorporate Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with transitioning from older systems to Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent phone-based help analyzing anomalies affecting UNIX/Linux networks powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's leading enterprises. Progent's ProSight line of network monitoring and management services covers all critical facets of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the complete threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with legal and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and allows fast recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and debug their networking appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these special areas of computer technology allows customers to execute major initiatives within budget and on time. Progent's special online consulting services include:
How Your Roseville Company Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Help Desk programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center team of seasoned network experts gives your customers in Roseville California fast access to a large network service resource with extensive background offering phone consulting and online diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk the reputation as a crucial contributor to business success, and Progent's intent is to resolve and not just annotate network problems.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Group provides remote and in-depth engineering expertise and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information on Progent's consulting, custom development, and training services, see Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Roseville California online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your environment so your IT support is proactive rather than reactive. By exposing looming issues before they evolve into downtime, proactive monitoring can head off inconvenient and costly network crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems powered by a mix of OS platforms.
To contact Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Roseville California, Progent's phone-based network support engineers are ready to deliver expert and affordable system help the instant your organization has to have it. More than a decade of offering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to solve IT problems quickly while avoiding the cost and lost productivity that comes with on-site support visits.
Even if your Roseville office relies on a local independent support technician or employs a full time IT staff that know how to handle typical network problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either don't have the time or the expertise to address sudden system crises or particularly tough integration projects.
Advantages of Progent's IT Support for Organizations in Roseville California
Progent's online IT consulting services enable your Roseville organization to have the benefits of timely, world-class IT support without the cost of maintaining a full-time IT organization. Your information system will acquire greater business worth by becoming more reliable, efficient, and secure. Benefits to your company include:
- Convenient virtual expansion of your local IT resources
With most offices in Roseville California, local network service resources, whether made up of independent consultants or an internal maintenance staff, can deal with the majority of network problems. On the other hand, major troubles might spring up when your regular resources are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite service technicians. In these cases, Progent's online service professionals offer an easy, fast, and affordable way to supplement your regular resources and to transfer useful information to improve your capability to handle downstream problems locally.
- Reduced Reliance on Freelance Consultants
For IT support, smaller companies often depend on independent freelance service providers. Although freelance service people carry less internal costs than big support organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in class, the lack of fallback help may require your business to go without assistance during an IT crisis. As your business grows, network downtime and problems with vital applications are more costly. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides an on-call source of reserve service expertise to make sure your IT system remains up and running.
- Build a Scalable Foundation for Seamless Expansion
Organizations typically start with an information system implemented on a shoestring budget. Without a scalable framework, band-aid fixes often get thrown on top of an unstable foundation. When a network grows, reliability and expandability issues can hinder the productivity of the business. These poorly designed systems require careful assessment, intelligent long-term planning, and extensive technical expertise to evolve to a system infrastructure able to offer the stable foundation to handle current business demands and facilitate downstream growth.
- Work with Solution Providers Rather Than Product Sellers
Smaller offices require advice and technical training to negotiate an increasingly complicated maze of product options capable of accelerating business growth and improving efficiency. Businesses hardly need a network engineer who is motivated to sell a specific vendor's products. Network support and product sales can lead to a scenario where the recommended
solution is designed around a profitable product rather than the genuine needs of a business. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to match technical expertise with the best needs of customers.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT background, fine tuned remote support tools, and familiarity with corporate IT allow companies to avoid the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Online Technical Support from Progent?
- Certified Expertise in Microsoft's Entire Line of Servers
Progent can provide in-depth support for Microsoftís leading server platforms with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 R2 migration, Windows 2003 upgrades, Microsoft Exchange 2019 deployment, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises visits per minute. As a result, you are invoiced exclusively for received support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for services provided during regular business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you won't be forced to permit minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or local service organizations who provide minimal documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by each consultant to each client. The discipline of documenting and archiving service activity results in more effective support and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.