Fast Remote Support for Roseville California Information Networks
For organizations located in Roseville California, Progent offers online technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle complex networking problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic issues.
Progent's remote support engineers provide excellent value because they possess the practical background and are equipped with the advanced tools required to resolve the majority of information system issues rapidly. Efficient support lowers immediate expenses because service calls accumulate fewer billable minutes. Online support also avoids the expense of dispatching an engineer to your office. Your company saves additionally in incidental expenses by reducing or avoiding network outages and related losses resulting from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's advanced remote technical support expertise is particularly valuable in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's billing policy for online support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe only for the support that you receive. In contrast to many remote support companies, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and simple policy for pricing do away with scenarios where speedy. minor solutions somehow turn into substantial invoices. Progent's penchant for solving technical issues quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of customized tools and field-proven processes which permit the highest level of efficiency for online help and repair for computer systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's Technical Response Center to communicate with your company's environment without compromising corporate security.
Progent's sophisticated technical support database application includes comprehensive records describing all service that Progent's customers have received. Progent's authorized consultants have the benefit of the records of services rendered to each customer by any Progent consultant. This archive of trouble tickets and resolutions is structured as an easily retrievable support knowledge base that enables Progent's remote support engineers to share their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's extensive list of certifications and close associations with key vendors such as Cisco and Microsoft open up other extensive technical databases and permit fast response from vendors' internal product engineers so Progent's remote service experts are able to come up with optimal solutions in the least time.
Remote technical support services provided by Progent to companies in Roseville California include:
Certified MS Windows Support
Progent's Microsoft-certified online support engineers offer network repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist your company with a wide variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 integration,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration consulting services, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop services to help you company to install, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure engineers, and validates a person's network technology skills at the expert level. CCIEs know how to resolve the most stubborn challenges associated with network infrastructure design, installation, management, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or locating software patches. CCIEs provide exceptional cost-effectiveness since their deep experience permits them to solve problems rapidly. In common instances, less qualified engineers can struggle for many hours or even days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can communicate with your network by means of sophisticated on-line troubleshooting technology to perform efficient, secure, and economical analysis and repair.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
Progent locations in Sacramento Central Valley
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of networking appliances by offering consulting services such as:
CISM and CISSP Premier Network Security Consultants
Progent's qualified CISM and CISSP security and compliance consultants offer a range of security services that can improve the defenses of your Microsoft Windows, macOS and OS X, Linux network against assaults or assist your business to recuperate rapidly following a serious breach. Security solutions offered by Progent include: in depth network security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm assaults; installing firewalls; designing safe techniques for remote and mobile connectivity; guarding your email system from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting to help companies of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that combine on-premises resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable process for restoring applications and services rapidly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to address a broad spectrum of information technologies such as system infrastructure, messaging solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that combine Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from older systems to Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for solving technical issues enables fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency online help analyzing anomalies within UNIX/Linux systems based on leading versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to enable small and medium-size businesses to utilize the same advanced technology deployed by many of the world's top corporations. The ProSight suite of network management outsourcing services covers all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the complete threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of critical files, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so any potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Billing rates for ongoing consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology enables clients to execute critical projects economically and on schedule. Progent's special online consulting services include:
How Your Roseville Business Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most issues.
Progent's Help Desk consulting services can support you in building an efficient new Call Center or enhancing your existing one, identifying or customizing Help Desk Call Center software to address the unique requirements of your corporation, or providing temporary phone support personnel to work with your in-house Call Center resources during demanding situations such as software transitions, major updates, or rolling out new business software.
Progent's Help Desk staff of veteran network professionals gives your clients in Roseville California quick communication with an efficient technical support group with years of background delivering phone consulting and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center perception as a key enabler of business success, and Progent's goal is to fix rather than merely annotate network problems.
- Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team can supply online and in-depth engineering support and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for popular Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, customization, and education offerings, go to Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver companies in Roseville California remote hybrid network monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your business so that your IT maintenance is proactive rather than reactive. By anticipating possible issues before they cause full-scale emergencies, system monitoring can minimize inconvenient and costly service breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks that incorporate a combination of OS platforms.
To contact Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Roseville California, Progent's online network support specialists can deliver expert and affordable IT help the instant your business requires it. More than 15 years of providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to fix computer problems quickly while eliminating the expense and lost productivity associated with in-person service calls.
Even if your Roseville company has a regular freelance consultant or employs an in-house organization that can deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the availability or the experience to resolve sudden system crises or particularly challenging integration projects.
Details of Progent's Online Network Support for Roseville California
Progent's phone help, Internet-based troubleshooting, system security expertise, and system administration services offer offices in Roseville California the greatest leverage for your support budget. Whether you need occasional phone help and remote troubleshooting or ongoing Help Desk call center support and network administration, Progent's experts can deliver your office world class network support while allowing you to avoid the expense and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to offices in Roseville California and is also ideal for networks in more remote regions that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has access to a wide array of Microsoft support utilities, technical information, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent offers online help on a by-the-minute basis, so you pay only for the services you receive. Progent requires no minimum charge for online help and asks for no periodic retainer for support services provided during normal business hours. This protects you from facing big invoices for simple repairs.
- Access to Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers help from on-staff professionals with skill in planning, implementing, and supporting networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support offerings include system integration, Microsoft Exchange consulting, system security design, and Co-managed Help Desk services. Progent's Experts Team can provide in-depth consulting support for specific application areas. Help available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project Support
Office 365 integration support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Development and Training
Power BI Consulting Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and SQL Server 2014 Application Programming and Debugging
Oracle Project Management and Application Development
MySQL Management and Application Development
Apple Mac Help
Amazon Marketplace Web Service Software Design and Programming
By offering a full service one-stop source for network generalists and application experts, Progent can tailor timely, cost-effective, and thorough information technology solutions that meet the unique requirements of your business.
- State of the Art Online Access Tools
Secure online connectivity allows Progent's support professionals to see precisely what your users see. This makes it easier to produce quick solutions to problems that could otherwise require an expensive onsite visit. Sophisticated online connectivity software and expert technicians combine to allow Progent to repair most network issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and automated system monitoring.
- Support for Popular VPN Products
Progent can provide safe VPN access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Support for High System Availability
For offices with mission-critical applications, Progent offers optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk support services are designed specifically for budget-constrained businesses whose clients need immediate recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical expertise, refined support software, and familiarity with corporate IT enable companies to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Getting Online Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry experience, at the front lines of network service, executing a wide variety of IT tasks for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support personnel. This means that you get not only world-class IT skills, but also a consultant with field-tested approaches for using computer knowledge to solve real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises help per minute. As a result, you are billed exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no startup fee and asks no retainer for services provided during regular working hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick fixes so you won't be forced to permit minor problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small support firms who offer minimal documentation or details of services done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports transmitted by each consultant to each customer. The practice of documenting and organizing support records results in more efficient service and eliminates a variety of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your information network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.