Immediate Remote Troubleshooting for Roseville California Computer Systems
For companies in Roseville California, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, plus the services of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and troubleshooting issues.
Progent's remote support experts provide excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced tools required to resolve most information system issues quickly. Efficient support lowers immediate expenses because service calls require minimal billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more with incidental expenses by reducing or avoiding system downtime and associated costs stemming from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online technical support experience is particularly helpful in environments that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing policy for online help is designed to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you owe only for the support that you receive. Unlike many online support organizations, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and clean policy for billing prevent scenarios where speedy. minor repairs somehow end up as large invoices. Progent's penchant for disposing of problems efficiently means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of optimized tools and proven methodologies which promote the maximum level of effectiveness for online engineering help and repair for computer systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's remote service group to access your computer system without violating system security.
Progent's powerful customer support reporting system maintains thorough records for the service that Progent's clients have received. Progent's authorized consultants have access to the records of services rendered to every Progent client by every Progent consultant. This database of problems and fixes is organized as an easily retrievable support knowledge base that permits Progent's remote technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of certifications and close relationships with key industry leaders such as Cisco and Microsoft make available other vast technical databases and permit quick response from vendors' in-house support staff with the result that Progent's remote service specialists can arrive at the most efficient solutions quickly.
Online services provided by Progent to businesses in Roseville California include:
Certified MS Windows Experts
Progent's Microsoft-certified remote service professionals offer network problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help your company with a broad variety of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration consulting, Microsoft Teams migration expertise, Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop services to assist your company to install, integrate, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services include providing Microsoft Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for network consultants, and validates a person's technical skills at the expert level. Cisco-qualified CCIEs can deal with the most challenging problems occurring in network planning, deployment, administration, protection, and repair. Cisco CCIEs operate closely with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or locating software patches. Cisco CCIEs represent an excellent value because their deep experience allows them to resolve problems rapidly. In typical cases, less seasoned service providers can struggle for hours or days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your computer system using advanced on-line support technology in order to perform fast, safe, and affordable analysis and remediation.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
Progent locations in Sacramento Central Valley
Progent's CCIEs offer assistance with the complete line of Cisco's popular family of connectivity devices by delivering consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's qualified CISM and CISSP cybersecurity consultants can provide a variety of system protection services to improve the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against internal or external threats or help your business to recuperate quickly following a damaging penetration. Security consulting services available from Progent include: in depth information security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious attacks; installing firewalls; designing safe techniques for off-site and mobile access; securing your email infrastructure against spam and DHA attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support services to help companies of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience providing high-level consulting support online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent workflow for restoring applications and services rapidly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based support services to address a broad spectrum of information technologies including network infrastructure, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified management in environments that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from older applications to MS Windows or Linux-powered environments. Progent's team-based approach to resolving network problems enables fast escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support costs.
Important Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all key aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that all looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Billing rates for ongoing consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these important areas of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Roseville Business Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the leading PSA platform for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned information technology experts offers your clients in Roseville California rapid contact with an effective technical support group with years of experience providing telephone-based help and online repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center perception as a solid contributor to business performance, and Progent's aim is to solve rather than just report network problems.
- Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting Group provides online advanced engineering expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, customization, and education for Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's expertise, custom development, and training services, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Roseville California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your environment so that your IT maintenance is proactive rather than reactive. By uncovering possible issues before they grow into crashes, system monitoring can minimize inconvenient and expensive service breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems based on a mix of operating systems.
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Roseville California, Progent's phone-based computer support specialists can provide expert and cost-effective IT help whenever your company has to have it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to solve network problems rapidly while eliminating the cost and lost productivity that comes with on-premises support visits.
Even if your Roseville office relies on a local freelance consultant or employs a full time organization that can handle the majority of computer problems, Progentís Microsoft certified consultants can still provide a convenient and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the time or the knowledge to handle unexpected system emergencies or especially complex integration problems.
Details of Progent's Remote Network Services for Roseville California
Progent's phone help, remote repair, network security consulting, and network management services offer companies in Roseville California unparalleled leverage for your IT investment. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk support and network administration, Progent's professionals can deliver your office world class network support while allowing you to eliminate the cost and hassle of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Roseville California and is also ideal for networks in geographic regions that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a wide range of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Rates to Reduce Expenses
Progent provides remote help on a by-the-minute billing plan, so you pay only for the services you use. Progent has no minimum charge for online support and requires no ongoing subscription fee for services delivered during normal working hours. This keeps you from paying big invoices for routine fixes.
- Access to Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco can provide the services of authorized professionals with experience in designing, deploying, and managing networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's basic consulting services include technology integration, Microsoft Exchange Server expertise, system security design, and shared Help Desk services. Progent's Experts Team offers world-class consulting support in specific application areas. Help available from the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Programming
MS Project Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Software Development and Debugging
Oracle Project Management and Software Programming
MySQL Management Support and Software Design
Apple Macintosh Help
Amazon Marketplace Web Service Application Development
By offering a full service one-stop source for IT generalists and application experts, Progent can tailor timely, cost-effective, and thorough information technology solutions that address the specific requirements of your business.
- Sophisticated Remote Access Software
Secure online connectivity permits Progent's support experts to see exactly what your customers see. This makes it easier to produce fast solutions to problems that might otherwise require an expensive onsite visit. Cutting-edge remote connectivity software and experienced technicians together enable Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated network tracking.
- Support for Leading VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24-hour Service for Maximum Network Uptime
For offices with vital applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for budget-conscious organizations whose clients need immediate access to a Help Desk service with effective phone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical background, refined support tools, and understanding of corporate IT allow businesses to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry background, at the forefront of network service, performing a broad variety of IT projects for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not just expert technical capability, but also a support engineer with field-tested approaches for applying computer knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site visits by the minute. Consequently, you are charged just for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no startup charge and requires no monthly commitment for support services provided during normal working hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you will not be tempted to permit minor problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by every consultant to each client. The practice of detailing and organizing support activity allows more effective support and avoids a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to release vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.