Additional Topics of Interest

Supplemental Support Desk Specialists
Emergency Shared Help Desk On-site Technical Support

Progent's Shared Help Desk service allows your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the top shared professional services automation platform for handling end-user service requests, ticketing, ownership, status tracking, and reporting.

Windows 7 64-bit Upgrade Tech Consulting
Microsoft Windows 7 Consulting Services

Progent's Microsoft certified engineers can provide offsite and onsite consulting expertise to help you to administer, maintain, and troubleshoot computers powered by Windows 7 and can also provide help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for change management, security and compliance, backup and restore, online connectivity, mobile device management, wireless network design, and remote system monitoring.

System Center 2016 Configuration Manager Online Help
SCDPM 2016 Integration Services

Small to middle size businesses can now enjoy all the benefits of System Center Operations Manager and in addition have fast access to Progent's Microsoft Certified IT support professionals. With Progent's economically priced IT service packages, small and midsize businesses can select a basic Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package. Progent supports Operations Manager to offer small company information systems world-class reliability, protection, and performance.

Immediate 64-bit Computing Consultant Services
64-bit Computing Consult

Progent's Microsoft-premier consultants can assist your organization to update your desktops from 32 to 64 bits. Progent can help your company to calculate the costs and benefits of upgrading to 64-bit PC desktop processing, design an affordable upgrade process that reduces operational disruptions, and deliver economical, professional remote help to aid you to install 64-bit PC desktop operating systems and application programs on your existing hardware.

Microsoft Azure enterprise hybrid cloud solutions Consulting
Azure Disaster Recovery Consulting Services

Progent's consultants can assist you to plan and implement a smooth migration from on-premises Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that uses Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity and access management for both onsite and cloud assets.

Engineer Email Polymorphic Virus Protection
24-Hour Cloud Protection for Email Specialists

Progent's ProSight Email Guard uses the technology of top information security vendors to deliver web-based management and comprehensive security for your email traffic. The powerful structure of Progent's ProSight Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall.

SCCM and Exchange Technology Consulting
SCCM Endpoint Protection Engineer

System Center Configuration Manager automates software deployment across multiple sites, simplifies compliance settings control, inventories network resources, guards against corporate data leakage, performs health monitoring, enables safe end-user self service, and delivers a common control mechanism for managing mixed-OS networks running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud specialists can assist your organization with any facet of planning, implementing, operating and troubleshooting a System Center Configuration Manager deployment for on-premises, cloud, or hybrid environments.

SCDPM 2012 and Exchange Technology Consulting Services
SCDPM 2012 Reporting Network Consultants

Progent's Microsoft-certified consultants can provide remote or in-person expertise to assist companies of any size to plan, deploy, manage, and troubleshoot a backup-and-restore solution built around System Center 2012 Data Protection Manager. Progent can assist you to migrate from earlier versions of SCDPM or from another backup/recovery platform, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud, or hybrid environments. Progent offers as-needed help for fixing especially challenging problems, or full project management services. Progent's consultants can also help your business to design Data Protection Manager into a comprehensive disaster recovery strategy.

Small Government Cisco Services
City Government Exchange Consulting Services

Progent has extensive experience delivering a broad range of online IT consulting and urgent repair services to local governments and schools throughout the United States. Progent is one of the industry's pioneers in providing advanced remote network consulting and has provided IT support to organizations in all 50 states. Remote support saves travel costs and resolves issues faster than onsite support.

After Hours Remote Support SQL Server 2017 High Availability
SQL Server 2017 R Services Configuration

Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to assess the business advantages of migrating to SQL Server 2017 and can assist your organization to plan and implement an efficient migration of your current SQL Server environment to any deployment model including onsite, cloud-hosted, or hybrid. Progent's SQL Server experts can provide online or onsite support services ranging from on-demand design assessment or debugging to end-to-end project management and co-management to ensure your SQL Server 2017 initiative is successfully completed on time and within budget.