Progent’s Shared Call Center service makes it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's pool of seasoned technical support technicians and subject matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced support solution built around the top shared professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.
If you have a company information system with 10 to 50 desktop users, Progent's IT outsourcing services free your company from over-reliance on single independent consultant while giving you cost-effective and reliable access to enterprise-class network expertise. By delivering network consulting service when you need it, offering advanced expertise for critical applications, offering value-added support such as 24x7 network monitoring, and charging only for support you receive, Progent offers you an affordable solution for optimizing the productivity of your small office network. Progent is the intelligent way for small organizations to create and maintain a robust and secure IT network and to benefit from fast access to the experienced support typically available only to enterprises who can afford a large internal IT organization.
SQL Server 2016 introduces significant improvements in performance, scale, data security, availability, BOYD integration, plus integrated BI. New features include PolyBase for handling structured and unstructured files simultaneously for data warehousing, Hadoop integration, Row-level Security, Mobile Report Publisher, and centralized control over on-premises and cloud-based resources. Progent's Microsoft-certified consulting team can provide online and onsite support to assist businesses of all sizes to configure, manage or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all core Microsoft products such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Dynamics CRM, Skype for Business, and System Center Operations Manager (SCOM).
Progent offers cost-effective remote and on-premises support to assist companies to move any part of their core network resources to Google Cloud Platform (GCP). This can save time and equipment expense and allow access to Google's state-of-the-art AI and machine learning tools. Progent can assist your IT team with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness evaluation, system design and review, testing, deployment, administration, performance tuning, licensing management, backup/restore solutions, and security and compliance.
Progent can show you how to design, configure, manage, monitor, and repair a viable Wireless network infrastructure, select sensible hardware and software, and integrate access points, wireless bridges, antennas, wireless controllers, and other wireless accessories. Progent can also show you how to put together a thorough wireless system security strategy that is well integrated with the security plan for your overall business network.
Progent's wireless IP phone configuration consultants can provide remote and onsite assistance to help your organization create and manage a Cisco wireless IP phone solution by delivering integration services that can range from troubleshooting the set up of a wireless VoIP phone or AP to offering project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of an entire campus.
Progent's Cisco-certified Wi-Fi integration consultants can assist you to configure, manage, and troubleshoot Cisco Wi-Fi products such as Cisco's Aironet and Meraki 802.11ac wireless access points (APs) as well as Cisco's Wireless Network Controllers.
Progent's experts can provide Apple macOS and Mac OS X users a variety of services such as workstation support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows networks, Microsoft Entourage and Exchange Server help, security services, and custom education. Progent can help clients to upgrade to macOS from Mac OS X or other earlier versions of OS X and Progent can offer expertise with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist your business with iPhone integration and iPad management, or moving to Apple's iCloud. For computer environments based solely on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of planning, integrating and maintaining a network infrastructure that is available, safe, fast and able to achieve your organization's business goals.
important features of Microsoft Dynamics GP/Great Plains software include a modular design that lets you license only the functionality you need, a standards-based architecture built on Microsoft technologies to protect your investment and offer a highly integrated environment, advanced reporting capabilities that permit you to monitor all operations, income and spending and sales trends, integration with Microsoft Office to enable access to corporate information, the capability to process information from almost any db software or workstation application into Microsoft GP/Great Plains, and an open architecture that makes it easy to create custom applications. Progent can help you configure and support a reliable, protected server and communications network to support Microsoft Dynamics GP, and can provide expert GP consultants to show you how to turn the advanced features of Microsoft Dynamics GP/Great Plains accounting into a productive business solution.
Progent’s consultants can help you to design and implement an efficient migration from on-premises Active Directory to cloud-based Azure AD or to a hybrid system that uses Azure AD DS and Azure AD Connect to centralize identity services for both onsite and cloud resources.
Progent can assist businesses of all sizes to follow leading practices to configure SCVMM 2012 hosts, fabric, storage, and library resources; design, integrate, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can assist your company to move from a legacy version of SCVMM or from another virtualization management system, and Progent can show you how you to optimize and troubleshoot your existing SCVMM 2012 ecosystem so you realize the highest possible business value.
Progent can supply small businesses with an information management expert who can act as a part-time Chief Information Officer. This part-time CIO can offer strategic direction to help you deploy appropriate technology to improve business processes so they align better with your corporate goals. Your business can develop and install a well thought out IT strategy without absorbing the expense of a full-time Chief Information Officer.
Progent’s wireless engineers can help small organizations plan, select, evaluate, configure and support secure building-to-building wireless bridging products that integrate transparently into your IT network while providing a level of security that equals or excels wired interfaces. Progent provides expertise in wireless network technology from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can show you how to select and deploy the wireless connectivity solutions that match your business needs.
The server cluster feature set built into the high-end editions of MS Windows Server 2008 has been dramatically re-engineered to streamline the installation, setup, and administration of clusters that offer greater levels of system availability, protection, efficiency, and versatility. New or improved features include cluster verification, easier configuration and installation, improved cluster management, new cluster architecture for maximum uptime, better protection and quorum models, elimination of failure points, greater disk and memory capacity, and improvements for geographically dispersed clusters. Progent's Microsoft-certified consultants can help you evaluate the advantages of failover clusters, plan and implement a deployment, train your network support personnel to administer your failover clusters, deliver continuing consulting and technical help services, and create and test a business continuity plan.
Progent’s IT outsourcing packages offer economical network support for small companies. Whether it includes designing system architecture, creating an in-house Help Desk or using an outside one, rolling out a new e-mail platform, monitoring your system, or developing a web-based business application, outsourcing your network engineering services can contain costs and minimize uncertainties, allowing IT support expenses to grow in a more linear and manageable fashion than is feasible by building up a bulky, knowledgeable in-house IT organization. Progent’s Outsourcing White Paper and flyers explain how Progent can enable you to create a protected and highly available system foundation for your critical business software powered by Windows including Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Progent can provide the support of a certified VMware VCDX consultant to help your organization plan, configure, administer and repair VMware vSphere-powered virtualization ecosystem for on-premises networks, private and public clouds, or hybrid systems. Progent can provide advanced knowledge for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery and application continuity. Progent offers in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery.
If you have a company IT system with 10 to 50 desktop users, Progent's network outsourcing services save your company from over-reliance on an individual freelance service provider while giving you cost-effective and reliable access to enterprise-class network support. By delivering IT consulting service when you require it, providing specialized expertise for critical technologies, offering unique support such as automated network monitoring, and charging only for services you receive, Progent gives you an affordable way for optimizing the business value of your small business network. Progent is the intelligent way for small businesses to build and support a robust and safe IT network and to benefit from fast access to the skilled consulting ordinarily restricted to businesses who can afford a large in-house IT organization.
Progent offers support expertise for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and manage a WatchGuard Firewall/VPN product that aligns with your network security requirements and budget. Progent can help you to manage outdated WatchGuard firewalls or upgrade smoothly to current WatchGuard firewall solutions.
Small to middle size businesses can now get all the advantages of Microsoft System Center Operations Manager and also have fast access to Progent’s Microsoft Premier IT consulting professionals. With Progent's economically priced network service programs, small businesses can select a basic Microsoft System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to offer small business networks enterprise-class availability, security, and productivity.
Progent's Microsoft Certified professionals offer expert support for corporate-wide deployments of Microsoft Exchange. Progent's consultants can show you how to prepare for multi-location Exchange installations or upgrades and can supply onsite personnel to assist large companies with deployments of Exchange Server 2007 in the or any region served by Progent's engineers.
Progent’s fault tolerant network consultants offer reliability consulting, disaster recovery services, system load balancing, high-availability interoffice connectivity, high-availability Internet interface design, non-stop data center services, and other high-availability operations support to show your organization integrate a 24x7 network for line-of-business applications. Progent has the background to design economical, 24x7 systems by deploying the evolving library of Microsoft Windows Cluster servers including Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Cluster Server. Progent’s Microsoft and Cisco certified consultants can help you design a fault tolerant mutli-site network with a completely mirrored Internet interface and intelligent network load balancing.
Progent’s consultants provide expertise in a variety of technologies related to mobile connectivity such as network architecture, Activesync, wireless protection, wireless email, Windows Mobile, RIM Blackberry, and mobile application programming. Progent's Microsoft certified professionals can save your organization work and money by using their wireless expertise to show you how to select and integrate mobile connectivity solutions that fit the needs of your company. Progent can also tune your network architecture so that wireless handhelds perform better.
Progent's Microsoft-certified SharePoint consultants offer economical remote and onsite expertise, application development, and troubleshooting support for businesses of any size who intend to upgrade to SharePoint Server 2016 or SharePoint Online from prior versions of SharePoint.
NetDocuments (NetDocs) is a cloud-based document management system built for legal workflows. Progent can provide online access to NetDocuments consultants who can help legal departments and law firms to plan, deploy, administer, tune, or debug a document management system (DMS) solution based on NetDocuments.
Infor CloudSuite Industrial, previously called SyteLine, is an ERP solution that embodies more than a quarter century of background assisting manufacturing and service companies to simplify complex supply chains and improve the efficiency of critical business processes in order to get products to market quickly and meet customer commitments dependably. Progent offers the expertise of an ERP consultant with more than 20 years of experience with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or onsite services that spans from occasional guidance to solution planning and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, application development, CPQ, web site integration, debugging, ETL, Excel and SQL integration, disaster recovery planning, and DBA services.
Progent's Symantec experts can help you support legacy Symantec firewall and VPN appliances including the Raptor and VelociRaptor line or show you how to upgrade to more recent firewall solutions. Progent can also help you design and execute a comprehensive security plan that can include firewall/VPN devices and software, outsourced security and network defense services, system monitoring products, and documented policies and enforcement procedures. Progent has the expertise to be your one-stop source for continuing network help, administration, training, and security expertise.
System Center 2007 Configuration Manager Troubleshooting
Progent's Microsoft certified consultants can help you design and implement an efficient in-place Microsoft Exchange 2007 upgrade plan that avoids network disruption, simplifies long-term support requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complicated multiple server or multi-site migrations, Progent offers the background to complete your move quickly and affordably. Progent's Exchange 2007 support, repair, and consulting services include expertise with the integration of outside vendor enhancements of Exchange 2007 Server and the creation of unified messaging solutions based on Exchange Server 2007.
Fortinet FortiGate next-generation firewalls are industry leaders in delivering best-in-class performance for SSL inspection. Progent's Fortinet FortiGate firewall consultants can assist your business to integrate your Fortinet FortiGate firewalls to protect all your digital assets at the network edge, within the data center core, at branches, and in the cloud.
Progent provides a selection of IT service bundles for small organizations. These information technology outsourcing and network monitoring services are built around the anticipatory problem solving abilities of System Center Operations Manager 2007, a next-generation network and IT support product that tracks the availability, throughput, and security of your network and identifies potential troubles before they can bring down your system. With Progent's economically priced IT support packages, small organizations can select a basic co-sourcing package based on System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution.
Dynamics GP/Great Plains 2010 software is a comprehensive business management platform that unifies data and operations throughout your company, communicates easily with other solutions, and connects workers, clients and vendors regardless of time or place. Designed for small to mid-size businesses, MS Dynamics GP 2010 and Dynamics GP Release 10.0 provide capability for financials, analytics and reporting, project management, inventory and order processing, e-commerce, HRM, customer relationship management, field force automation, manufacturing, retail management, and online business services. Progent can help you install and maintain a reliable, protected server and communications infrastructure to support Microsoft Great Plains, and can provide expert Great Plains consultants to help your company exploit the full power of Dynamics GP/Great Plains 2010.
Progent's certified database developers can provide businesses of any size remote DBA and programming services for popular database products including MS SQL Server, Oracle, MySQL, and Microsoft Access. Consulting services offered by Progent include software installation and integration, application design and programming, administration support, replication solutions, capacity planning, performance optimization, data migration, information security, backup/restore systems, troubleshooting, and training.
If your company operates a UNIX or Linux network or a mixed-platform network, Progent's CISM and CISSP-certified consultants can assist your entire organization in a broad range of security topics including security administration practices, security architecture and models, access management systems and methodology, software development security, business processes security, physical security, telecommunications, infrastructure and Internet security, and disaster recovery preparedness. CISM and ISSAP stipulate the core skills and international standards of knowledge that information security managers are required to possess. These certification give IT management the assurance that consultants who have achieved their CISA or CISSP qualification have the experience and theory to offer effective security support and consulting help.
Progent offers the services of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee describes the basic capabilities and international standards of performance that information security managers are required to learn. CISM provides executive management the assurance that consultants who have qualified for their CISM certification have the background and knowledge to deliver effective security administration and support consulting.
Ubiquiti's UniFi line of Wi-Fi infrastructure appliances includes a wide selection of Wave 2 802.11ax Wi-Fi APs, security gateways, and switches. Ubiquiti UniFi appliances running on multiple venues with any number of access points can be remotely configured and administered with Ubiquiti's free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, optimization, debugging, monitoring, and reporting. Progent offers the skills of seasoned wireless professionals who can assist you to assess the value of UniFi products for your environment and help you to design, install, manage, and maintain your UniFi ecosystem.
Progent can show you how to design, deploy, manage, monitor, and repair a viable Wi-Fi LAN infrastructure, recommend sensible products, and configure access points, wireless bridges, radio antennas, wireless controllers, and various wireless products. Progent can also show you how to put together a thorough wireless system security strategy that is well integrated with the security plan for your overall corporate network.
System Center Configuration Manager automates software deployment across multiple sites, centralizes security and compliance settings control, keeps track of network assets, guards against corporate data leakage, provides health monitoring, allows secure end-user self service, and delivers a common control mechanism for managing multi-operating system networks running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud experts can help you with any aspect of designing, installing, using and repairing a SCCM deployment for on-premises, cloud-based, or hybrid environments.
Progent's CISM-certified security consultants can help you protect your Mac network through expert services such as performing security audits, recovery from virus and denial of service attacks, setting up firewalls, integrating secure off-site and mobile access, deploying monitoring programs for defense against viruses, spam, and directory harvest attacks, and creating a company-wide security plan appropriate for the particular objectives of your business information system.
Progent can assist your organization in any facet of your migration to Exchange Server 2019 including deploying Windows Server 2019 Core for hosting Exchange; planning HA system topology for a local, Microsoft cloud connected or hybrid environment; migrating mailboxes; designing and implementing Hyper-V; setting up HLB; building DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; updating firewalls; integration with O365; and setting up Outlook clients.
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of the time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it.
Progent's disaster recovery planning and business continuity professionals can help you design a disaster recovery plan in case of an IT system catastrophe. Progent can help you create a comprehensive disaster recovery strategy that incorporates periodic disaster recovery evaluations and drills. Progent's Microsoft and Cisco-certified engineers can also help you create an affordable, high-availability network architecture that takes into account reliability issues covering a broad range of infrastructure technologies and processes.
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability either to block ransomware or recover quickly after a ransomware attack. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that reduces your vulnerability to ransomware and meets your business needs.
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size business integrate and maintain Cisco’s security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to manage and offer the versatility to evolve with your changing business requirements. Progent’s Cisco-Certified network consultants support Cisco’s comprehensive family of hardware and software aimed at eliminating data pilfering, virus and worm outbreaks, Denial of Service attacks, and other threats to your information system. Progent can help you deploy Cisco technology to achieve safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized client access control framework for user certification, permissions, and tracking from an easy-to-use Web interface.
If you are developing UNIX or Linux applications on a network that includes Windows-based processors, PCs, and office productivity products, Progent offers full-service network support outsourcing that frees you to concentrate on your field of high-value expertise without the continual hassle of maintaining your business network. By using smart network monitoring and by delivering remote and in-person assistance as your business needs it, Progent represents an affordable alternative for maintaining an IT network that provides high reliability, protection, and performance. Progent's developer assistance offerings feature full-service it outsourcing, virtual infrastructure, remote and on-site support and troubleshooting, network monitoring, and Help Desk services.
Progent offers affordable online consulting to help businesses of any size to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, system design, testing, deployment, administration, performance optimization, software license management, backup/restore solutions, and security and compliance.
If your company operates a Solaris network or a multi-OS IT environment, Progent's CISM and CISSP-certified consultants can help your entire enterprise in a broad range of security areas including security administration procedures, security architecture and strategies, access management products and methodology, applications development security, operations security, hardware security, communications, network and Internet security, and business continuity preparedness. CISM and ISSAP define the core skills and international standards of knowledge that network security managers are required to possess. These certification give executive management the assurance that those who have achieved their CISM or ISSAP certification have the experience and knowledge to offer world-class security support and engineering services.
Progent's UNIX family support services offer small businesses and developers help with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of expertise offers you a convenient one-stop consulting firm to show you how to create and manage a protected and reliable mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux platforms including RedHat, SuSE, Debian GNU/Linux and Slackware.
Progent can help you to understand the many subscription plans offered with Office 365 and integrate your information network with Office 365 so you derive top business value. Progent offers expertise with multi-platform networks that incorporate Windows, macOS, and Linux operating systems. Progent can also assist your business to build and manage hybrid solutions that seamlessly combine local and cloud resources.
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Progent's Experts Group offers support in key areas that include Apple OS networking and programs; Consulting for Linux-powered, UNIX, and Sun environments; MRP, Enterprise Resource Planning, or CRM consulting; Mission-critical and vertical application help; Chief Information Officer, business analyst, and project management services; Custom program development and integration; Web, electronic business, EDI, and client portal design and integration; DBM management and efficiency help; Business information consulting; and Telecom systems support.
Progent's CISSP-certified network security consultants can help organizations of any size with any facet of IT security. Progent can help create cost-effective cybersecurity solutions that protect a small office against advanced malware attacks or Progent can design, configure, and manage a comprehensive security environment for hybrid enterprise networks that support onsite, online, and mobile clients sharing network resources distributed across multiple physical datacenters and various clouds.
Progent offers affordable remote support from engineers with expertise in a wide array of utilities and services that deliver solutions for backing up Microsoft Windows, Mac, and Linux/UNIX physical and virtual servers and workstations plus laptops and smartphones. Progent offers expertise for all major data protection platforms including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, HP Data Protector, Double-Take Backup, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery (VDR), and FLARs. Progent can assist you to implement, upgrade, or troubleshoot backup/restore solutions for a variety of architectures including local, remote, cloud, or a mix.
System Center 2016 Data Protection Manager provides automatic backup and easy restore functions for Microsoft-based environment. Data Protection Manager 2016 delivers application-sensitive protection for key platforms like Microsoft SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux virtual machines, supports VMs running on Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified consultants can assist businesses of all sizes to plan, implement, manage, and repair an enterprise-wide backup/recovery solution powered by Data Protection Manager 2016. Progent can assist you to migrate from a previous version of DPM or from a legacy solution, and Progent can tune your SCDPM 2016 ecosystem for on premises, colocated, cloud or hybrid deployments. Progent can provide online or onsite consulting expertise and can deliver occasional expertise to help you through challenging issues or deliver comprehensive project management or co-management services to make sure you complete your SCDPM 2016 deployment on schedule and on budget.
Configuration Manager automates software provisioning and updating, simplifies security and compliance settings management, keeps track of network assets, guards against corporate data leakage, performs network health monitoring, allows safe end-user self service, and offers a common point of control for managing mixed-OS ecosystems based on on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud integration experts can assist businesses of any size with any facet of designing, installing, using and troubleshooting a SCCM solution for on-premises, cloud-based, or hybrid environments.
Online Support Services SCCM 2007 Asset Management
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's disaster recovery specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical information.
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of IT security experts. GIAC certifications are recognized by companies and institutions throughout the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants can provide support for all of the network security disciplines addressed under GIAC accreditation including evaluating network vulnerability, security incident handling, traffic analysis, web services security and security information and event management (SIEM) solutions.
Progent offers cost-effective remote and on-premises consulting to help businesses to migrate any part of their core network resources to Google Cloud Platform (GCP). This can save time and equipment expense and enable the use of Google's state-of-the-art machine learning technology. Progent can help your IT team with every aspect of Google Cloud Platform integration including needs analysis, preparedness evaluation, architectural design and review, pilot testing, configuration, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security strategies.
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces little competition. Small companies who work with trusted freelance service providers or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.
Remote continuous monitoring, automated alarms, and actionable analytical reporting are vital to preserving the health of your network and avoiding preventable and costly disruptions. Remote Monitoring and Management (RMM) solutions have advanced to the point that businesses of any size can get a degree of protection that was once limited to enterprises. Progent can provide a variety Remote Monitoring and Management options delivered as economical services designed to assist you to detect and resolve a an array of network problems before they can disrupt productivity.
Progent's Cisco CCIE-certified VoIP phone and video IP phone experts can assist your business to integrate, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from legacy VoIP products to the newest HD media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Unified CM, formerly named CallManager, or with Cisco Unified Communications Manager Express to build a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified Communications Manager apps like Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent can deliver expertise with any facet of Cisco IP Phone integration including designing dial plans, configuring SIP trunking, deploying ISR G2 routers with CUBE internetworking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.
Progent’s team of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional background, in the trenches of network support, performing a broad variety of IT projects for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This guarantees that you get not just expert IT skills, but also a support engineer with field-tested approaches for using computer knowledge to fix real-world network problems efficiently.
Before Progent’s MOM-based solution, system issues were approached reactively, once users complained about them. With the benefit of proactive, automated alerts and trend analyses created by MOM, Progent can now address system problems before they grow to be serious enough to impact network uptime. Thanks to Microsoft Operations Manager, Progent can resolve incipient problems before clients know that the problems are there. Progent has expertise with MOM 2005 and Microsoft Operations Manager 2000 to offer small company IT systems enterprise-class availability, security and performance.