Additional Topics of Interest

Co-managed Help Desk Online Consulting
Integration Services Call Center Sharing

Progent's Co-managed Call Center service makes it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's pool of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around ConnectWise Manage, the leading shared professional services automation tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.

After Hours Network Intrusion Penetration Testing CISSP-ISSAP Certified
ISSAP Certified Cybersecurity Architecture Consulting Services

Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP status as a result of rigorous examination and extensive work with network security design. ISSAP security experts possess comprehensive knowledge of access management mechanisms and methodologies, telecommunications and network infrastructure protection, cryptography, requirements analysis, BCP and DRP, and physical security integration. Progent's ISSAP-premier security specialists can assist your company with all phases of architecture security.

Microsoft Exchange Network Consultants
Computer Consultants Exchange 2007

Progent's Microsoft certified support team can help you design and deploy a smooth in-place Microsoft Exchange 2007 upgrade plan that minimizes network disruption, reduces ongoing service demands, and makes your Exchange 2007 Server easy to administer. For complex multi-server or multi-location upgrades, Progent has the knowledge and experience to complete your project rapidly and economically. Progent's Microsoft Exchange 2007 help, repair, and design services include assistance with the integration of outside vendor enhancements of Microsoft Exchange 2007 Server and the design of unified messaging implementations based on Microsoft Exchange 2007 Server.

24x7x365 Chief Information Officer Support and Integration
IT Consultants Part-Time CIO

Progent can supply small companies with an information management expert who can function as a part-time CIO. This part-time CIO can offer strategic direction to help you deploy sensible technology to enhance business operations so they match better with your business goals. Your business can develop and implement a well thought out IT strategy without absorbing the expense of a full-time Chief Information Officer.

Shared Helpdesk Setup and Support
Troubleshooting Shared Computer Support Help Desk

Progent provides several basic kinds of Call Center support including Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Help Desk Support, and Call Center Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft and Cisco experts offers your clients instant access to a reliable technical resource with extensive experience providing phone support and remote access troubleshooting for IT systems based on Microsoft products. Progent's focus is on giving the support Call Center a respected reputation as a solid contributor to business performance. Progent's target is to resolve rather than merely report problems.

Windows Server 2008 R2 Network Consulting
Windows Server 2008 Hyper-VI Online Support

Microsoft Windows Server 2008 R2 features high levels of speed, security, availability, expandability, and flexibility that accelerate productivity of local, branch office, and mobile workers. Progent's Microsoft-certified professionals can provide cost-effective online engineering, troubleshooting, and training services to help you to plan, execute, and maintain Microsoft Windows Server 2008 R2 in order to add substantial business value to your network.

Multi-factor Authentication IT Consultants
Duo Two-factor Authentication Integration Support

Progent's Duo service plans incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Android, and other personal devices.

24-7 Email Polymorphic Virus Protection Consultancy
ProSight Email Denial of Service Protection Engineer

Progent's ProSight Email Guard solution uses the technology of top information security vendors to deliver centralized control and comprehensive security for your email traffic. The powerful architecture of ProSight Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter.

24x7x365 Windows 2022 Network Consultants
Windows Server 2022 Container Image Configuration

Progent's Microsoft-certified Windows Server 2022 consultants can help your organization to plan and implement an efficient migration to Windows Server 2022 using a self-hosted deployment architecture or a hybrid deployment model that integrates cloud-hosted Windows Server on Azure with a datacenter-based implementation of Windows Server 2022.

Small Business Remote Support
Small Office Integration Specialists

For small businesses considering Progent's IT outsourcing, design expertise, or troubleshooting services, call 800-993-9400 or send email to information@progent.com.