Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner and more secure AD implementation. Both versions also provide the ongoing advantages of cutting-edge remote network monitoring and management technology. These advantages can include easier management, better compliance with government and industry security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability.
Progent can provide the expertise of RIM BlackBerry-certified engineers who can help small organizations to design, manage, and troubleshoot BlackBerry technology affordably and successfully, doing away with the requirement for an in-house BlackBerry specialist and minimizing the expense and distraction of supporting a mobile workforce. Progent's BlackBerry engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security engineers. This wide range of knowledge, in conjunction with Progent's proven online support model, offers small businesses a cost-effective option for incorporating BlackBerry technology seamlessly into their IT system.
Progent can provide cost-effective remote support to help companies to integrate Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon S3, and Glacier. Progent can assist you with every aspect of Amazon AWS integration including requirements analysis, readiness evaluation, system design and review, testing, configuration, centralized administration, performance optimization, licensing management, backup/restore solutions, and security.
Progent's Microsoft-certified consultants have more than a decade of background planning, deploying, enhancing and troubleshooting Microsoft SCOM solutions and can provide companies of all sizes advanced remote or on-premises consulting services for SCOM 2012. Progent can help your company to design a topology for Microsoft SCOM 2012 servers that provides the performance and availability needed to watch over your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a mixed environment. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs based on leading practices for monitoring network infrastructure and both Microsoft and third-party applications and services. In addition, Progent can deliver fast online or onsite troubleshooting to help you to fix critical issues detected by SCOM 2012.
Progent offers quick access to the expertise of veteran wireless specialists who can assist you to assess the benefits of Ubiquiti UniFi Wi-Fi access points for your business and help you to design, deploy, maintain, and troubleshoot your UniFi wireless network. Progent can also conduct a Wi-Fi site survey to assist you to choose, configure, and position Ubiquiti UniFi Wi-Fi access points for your required coverage and performance.
System Center 2016 Operations Manager helps to ensure top performance and maximum uptime for critical workloads by providing unified, cross-platform monitoring of physical and virtual infrastructure deployed throughout local datacenters and private and public clouds. Progent's consulting team offers advanced remote and onsite support to help businesses of any size to plan, integrate, optimize, update and repair SCOM 2016 solutions. Progent can help you to migrate to SCOM 2016 from older releases of Operations Manager or from other IT infrastructure monitoring platforms, or integrate a variety of monitoring tools into a unified infrastructure management solution. Progent can also help you extend your Operations Manager 2016 scope to include resources hosted on public clouds including Microsoft Azure and Amazon AWS.
Progent offers a wide array of cost-effective support services to assist your company to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows, macOS and OS X, or various versions of Linux. Progent can offer onsite or remote assistance for single computers or laptops or help your business to design and carry out a company-wide rollout of new or updated OS software and business applications. Progent can also supply engineers and technical workers to assist you to prepare for and implement a site move or consolidation designed to cause the least possible interruption to your productivity.
Progent's Microsoft-certified consulting experts have more than a decade of experience designing, implementing, enhancing and repairing SCOM environments and offer companies of all sizes advanced online or onsite consulting support for SCOM 2012. Progent can assist you to design a topology for System Center 2012 Operations Manager servers that delivers the performance and resilience required to watch over your IT resources effectively, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to install and customize Microsoft SCOM 2012 management packs based on leading practices for tracking network infrastructure and both Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive online or on-premises troubleshooting to help you to remediate critical issues uncovered by Microsoft SCOM 2012.
Progent's Cisco-certified wireless networking consultants offer remote and onsite consulting and support services to assist your organization to design, install, manage, tune, and debug Wi-Fi networks that utilize Cisco's Meraki APs. Progent's experts can also assist your organization to plan and implement hybrid environments that combine local and cloud-based services and that provide seamless connectivity, enhanced security, unified management, and consistent operation for all your mobile and desktop devices.
Progent offers onsite education designed for people who wish to broaden their knowledge of the Apple macOS and OS X operating system, Mac hardware, or Mac office productivity software including Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual online classes for Mac application software.
Progent can assist your company to design, deploy and debug a backup/restore plan built around MSP360 technology. MSP360 offers file or image-based backup/recovery for VMs and physical machines, supports all leading public clouds, and permits you to build a data protection ecosystem with a minimum RTO and a defined RPO. With ProSight DPS 360 Backup, Progent offers comprehensive monitoring and remote management of your backup system to prevent data loss resulting from human mistakes, computer errors, ill-intentioned users, and external assaults such as ransomware. To read more, go to ProSight DPS 360 Backup services.
Progent's Cisco CCIE-certified IP phone and video IP phone experts can help your business to integrate, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from discontinued Voice over IP devices to the newest media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly branded CallManager, or with Unified CM Express (CME) to create a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified CM apps that include Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact solution. Progent's consultants can provide support with all aspects of Cisco VoIP Phone integration including designing dial plans, configuring SIP trunking, deploying ISR routers with CUBE VoIP networking support, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony solutions for survivability.
For custom application development, Progent can provide programming consultants to produce line-of-business applications in areas such as eCommerce, web development, Microsoft Business Solutions products such as Microsoft Dynamics GP, and specialized management reports based on Crystal Reports, Access Report, or FRx Reports. Progent’s consultants can use Microsoft IIS to create custom eCommerce solutions powered by Microsoft ASP.NET. Also, Progent offers expertise in a wide range of custom software development platforms including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers specialists in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Progent’s Microsoft certified experts provide a range of consulting services for Dynamics GP/Great Plains. Dynamics GP is a Microsoft financial package and corporate management tool based, like all Microsoft financial tools, on the expandable and popular foundation of Microsoft Windows technology. Microsoft Dynamics GP 2010, the most recent edition of Microsoft accounting software in the Dynamics GP family, offers a cost-effective tool for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and human resources. Microsoft Dynamics GP is simple to install and configure, and with its modular approach you can license only the functions you currently require, with the option to expand users and increase functionality in the future. Progent’s Dynamics GP/Great Plains Software consulting experts can help you install, customize and manage Microsoft Dynamics GP 2010 as well as older editions of Microsoft Dynamics GP.
Before Progent’s Microsoft Operations Manager solution, system problems were approached reactively, once users were impacted by them. With the help of proactive, computer generated alerts and trend analyses sent by Microsoft Operations Manager, Progent can now ward off system issues before they becomes serious enough to disrupt network uptime. Because of MOM, Progent can deal with potential problems before clients know that the problems are there. Progent has background with Microsoft Operations Manager 2005 and MOM 2000 to offer small business IT systems enterprise-class service continuity, security and productivity.
If you want to revamp your production web site, build internal webs for applications such as HR or worker training, establish a powerful web presence for a new business, or generate line-of-business, data-driven specialized web applications, Progent can provide talented and experienced web designers. Progent's consultants can also help you build and maintain a secure, fault-tolerant server and communications network, including remote and wireless access, to run your web tools.
Progent's Microsoft engineers can provide affordable remote support and development services to assist you to design, deploy, administer, and troubleshoot SharePoint 2010 installations that can include web sites able to function as portals, extranets, document and media management tools, wikis, data marts, business information systems, enterprise-wide search, Visio-driven workflows, and other tools to support and enhance collaboration. Progent can help you integrate SharePoint 2010 with Microsoft SQL Server and with third-party data sources and with Microsoft's familiar desktop programs including Excel, Word, PowerPoint, and Project. Progent can assist you to migrate from previous versions of SharePoint or move a mix of web technologies into a unified and easy-to-manage SharePoint 2010 solution.
Progent uses a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or small support firms who provide scant documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support reports sent by every staff member to each customer. The discipline of documenting and archiving service activity results in more efficient service and eliminates a variety of common problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information.
Global Information Assurance Certification was established in 1999 to validate the knowledge of IT security professionals. GIAC accreditations are acknowledged by companies and institutions throughout the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer expertise with all of the network security disciplines addressed within GIAC certification such as evaluating infrastructure vulnerability, incident handling, intrusion detection, web-based services security and security information and event management (SIEM) solutions.
Progent offers a variety of IT support packages for small businesses. These information technology outsourcing and network monitoring solutions are based on the proactive problem solving capabilities of System Center Operations Manager 2007, a next-generation network and IT management product that tracks the availability, throughput, and security of your network and identifies incipient troubles before they can disrupt your system. With Progent's affordably priced IT support packages, small organizations can select a simple co-sourcing package built around System Center Operations Manager with network monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing solution.
MS Office Communications Server provides IM and presence as part of an extensible, world-class package offering enhanced protection, transparent integration with popular Microsoft products, an extendable, industry-standard development platform, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server allows cost savings and elevated business efficiencies, increased worker productivity, and stronger IP security. MS Office Communications Server has been replaced by Lync Server, which itself has been replaced by Skype for Business. Progent's certified unified communications experts offer online and onsite support and mediation services for your Office Communications Server 2007 environment and can help you to assess the advantages of upgrading to Skype for Business. Progent can also help you to design and execute a smooth migration that will add business value to your information network
ProSight Data Protection Services ECHO from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your critical data.
Progent's Microsoft-certified consultants can provide remote and on-premises consulting services for organizations of all sizes to evaluate the costs/benefits of upgrading to Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help your business to design an on-premises, cloud-based or hybrid topology; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office or Office 365; configure HA mechanisms; connect Skype for Business with your PSTN gateway; and integrate other collaboration platforms like Cisco UC. Progent's certified data security experts can assist you create and validate a security strategy for your Skype for Business deployment that meets regulatory requirements.
Progent's ProSight Virtual hosting services provide small and midsize companies a range of benefits such as lower capital expenditures, reductions in operational costs, better executive focus, enterprise-class security, greater availability, and regulatory compliance.
Microsoft Configuration Manager 2016 Information Technology Consulting
Progent's managed services for patch management offer organizations of any size a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and documenting updates to your virtual and physical; servers, endpoint devices printers, network appliances such as switches and wireless access points, and IoT devices like alarms and health monitors.
Progent's Check Point Software firewall consultants can help you design, deploy, and manage firewall solutions built around Check Point Software Next Generation firewall appliances and Check Point's cloud-based security services. Progent can also help you maintain legacy Check Point firewalls or upgrade smoothly to Check Point's modern firewalls.
Progent can deliver a broad range of affordable support services to assist your company to deploy, configure, repair, and manage workstations and laptops powered by Windows, macOS and OS X, or various editions of Linux. Progent can offer on-premises or remote assistance for individual computers or laptops or help you to design and carry out a large-scale migration to new or revised operating system platforms and business applications. Progent can also provide engineers and technicians to assist you to plan for and implement a site relocation or consolidation designed to produce the least possible interruption to your business.
VMware's market leading Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent process for restoring applications and services quickly after an outage. SRM provides centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to deliver web-based management and world-class security for your email traffic. The hybrid structure of Progent's ProSight Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall.
Widows Server 2012 R2 Hyper-V improves virtualization in key areas including multitenancy, flexible infrastructure, cloud readiness, expandability and performance, and fault tolerance. Progent's Microsoft-certified consulting experts can assist your company to benefit from Windows Server 2012 R2 Hyper-V to deploy and maintain virtual servers to cut IT costs and improve productivity.
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online ecosystem and automating their sales, merchants can broaden their reach, lower their operating costs, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and expedite your ROI.
Progent's certified Office and Office 365 consultants can help companies to integrate Microsoft Office desktop and Microsoft Office 365 applications such as Office Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Visio and Publisher into a cohesive solution that provides fast return on investment and promotes improved business outcomes. Progent can help you to integrate Microsoft Office or Office 365 applications with each other and with other core Microsoft platforms such as SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server deployed locally or hosted in the cloud. Progent's consultants can also help you to resolve compatibility problems with various releases of Microsoft Office and offers live online instruction to individual users and groups.
Progent offers the support of RIM BlackBerry-premier consultants who can help small companies to plan, manage, and repair BlackBerry technology economically and successfully, doing away with the need for an in-house BlackBerry specialist and minimizing the expense and distraction of supporting a mobile wireless workgroup. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This wide range of expertise, in conjunction with Progent's proven remote service delivery model, provides small and mid-size businesses a cost-effective option for incorporating BlackBerry devices and software seamlessly into their IT system.
Progent's Test and Training Lab located at the QTS Data Center can be used for testing mission-critical applications, creating cost-effective system upgrade methodologies, assessing and tuning performance, designing or validating disaster recovery solutions, resolving compatibility problems, and building training environments for new products and technologies. For Progent customers without sufficient internal resources to assemble effective test systems, the lab reduces capital outlay and technical risk while keeping vital IT initiatives on schedule.
Progent's Microsoft and Cisco-certified network engineers can help your organization to assess the benefits of Microsoft Exchange Server 2010 for your business and can assist your IT staff to design and carry out an efficient migration to Microsoft Exchange 2010 from Exchange 2003 or Microsoft Exchange 2007 Server that will offer quick return on investment by improving your productivity, lowering the expense of hardware and support, simplifying management, and consolidating your key communications platforms.
Progent can assist your organization to deploy Cisco's networking products to build a robust basis for your onsite, cloud-centric, or hybrid-cloud data center and streamline operations in vital areas including hardware consolidation, security and compliance, manageability, reliability, and disaster recovery.
Microsoft Certified Partner SCCM 2016 Asset Inventory Remote Technical Support
Progent's Cisco-certified CCIE network infrastructure experts can assist your business to configure, manage, upgrade and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall expertise, Meraki and Aironet Wi-Fi access point expertise, Cisco IP phone support, and CUCM/CallManager software consulting.
Progent has put together two ultra-affordable service packages intended to enable small businesses to get an impartial security evaluation from a premier security consultant. With Progent's External Network Security Inventory Scan, an engineer runs a comprehensive examination of your network from beyond your company firewall to uncover possible weaknesses in the security profile you present to the outside world. With Progent's Internal Security Inventory Scan, a certified security professional runs a system scan from a secure machine inside your firewall to evaluate the risk to internal assaults. Both security inventory packages are configured and executed from a secured external location.
Progent’s Shared Call Center service makes it possible for your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution built around the top shared professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's certified wireless networking consultants can help organizations of any size to design, implement, administer and troubleshoot Cisco Aironet Wi-Fi AP solutions to achieve the throughput, range, capacity, expandability, security compliance and manageability needed for seamless access between wireless and wired network infrastructure. Progent can provide efficient online and onsite consulting services for end-of-life and new-generation 802.11ac Aironet APs and Progent can help you design and manage wireless solutions that include indoor and outdoor/industrial Aironet APs.
Progent offers cost-effective online support to help businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable cloud storage, and Amazon Glacier for low-cost archival storage. Progent can help your IT team with every aspect of Amazon AWS integration including requirements analysis, preparedness assessment, system design and review, testing, configuration, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security. Progent offers advanced expertise with firewalls and VPN access and can help you deploy all-cloud or hybrid cloud ecosystems that efficiently integrate Amazon AWS cloud services. Progent offers as-needed consulting to help you to resolve complex technical issues or Progent can provide project management outsourcing services to help you move to the Amazon AWS platform on schedule and on budget.
Progent's pricing policy is to charge for remote service and in-person visits per minute. As a result, you are billed only for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for support services delivered during regular business hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you will not be forced to permit minor problems to stay unaddressed.
Windows Hyper-V 2016 incorporates key technologies initially designed for and proven on Azure, one of the world's largest public clouds. This pedigree significantly enhances the ability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by enhancing security, availability, expandability, manageability, reliability and disaster recovery. Progent’s Microsoft-certified consulting team can help you to assess the benefits of Hyper-V 2016 for your business, configure test environments to confirm the ability of Hyper-V 2016 to support your critical workloads, design a cost-effective network topology for a cloud-centric or hybrid deployment, create and carry out a smooth upgrade plan, train your IT management and support staff, and provide ongoing consulting and troubleshooting support to make sure that your Hyper-V 2016 investment delivers maximum business benefit.