Progent's Co-managed Call Center service makes it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's pool of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around ConnectWise Manage, the leading shared professional services automation tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP status as a result of rigorous examination and extensive work with network security design. ISSAP security experts possess comprehensive knowledge of access management mechanisms and methodologies, telecommunications and network infrastructure protection, cryptography, requirements analysis, BCP and DRP, and physical security integration. Progent's ISSAP-premier security specialists can assist your company with all phases of architecture security.
Progent's Microsoft certified support team can help you design and deploy a smooth in-place Microsoft Exchange 2007 upgrade plan that minimizes network disruption, reduces ongoing service demands, and makes your Exchange 2007 Server easy to administer. For complex multi-server or multi-location upgrades, Progent has the knowledge and experience to complete your project rapidly and economically. Progent's Microsoft Exchange 2007 help, repair, and design services include assistance with the integration of outside vendor enhancements of Microsoft Exchange 2007 Server and the design of unified messaging implementations based on Microsoft Exchange 2007 Server.
Progent can supply small companies with an information management expert who can function as a part-time CIO. This part-time CIO can offer strategic direction to help you deploy sensible technology to enhance business operations so they match better with your business goals. Your business can develop and implement a well thought out IT strategy without absorbing the expense of a full-time Chief Information Officer.
Progent provides several basic kinds of Call Center support including Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Help Desk Support, and Call Center Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft and Cisco experts offers your clients instant access to a reliable technical resource with extensive experience providing phone support and remote access troubleshooting for IT systems based on Microsoft products. Progent's focus is on giving the support Call Center a respected reputation as a solid contributor to business performance. Progent's target is to resolve rather than merely report problems.
Microsoft Windows Server 2008 R2 features high levels of speed, security, availability, expandability, and flexibility that accelerate productivity of local, branch office, and mobile workers. Progent's Microsoft-certified professionals can provide cost-effective online engineering, troubleshooting, and training services to help you to plan, execute, and maintain Microsoft Windows Server 2008 R2 in order to add substantial business value to your network.
Progent's Duo service plans incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Android, and other personal devices.
Progent's ProSight Email Guard solution uses the technology of top information security vendors to deliver centralized control and comprehensive security for your email traffic. The powerful architecture of ProSight Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter.
Progent's Microsoft-certified Windows Server 2022 consultants can help your organization to plan and implement an efficient migration to Windows Server 2022 using a self-hosted deployment architecture or a hybrid deployment model that integrates cloud-hosted Windows Server on Azure with a datacenter-based implementation of Windows Server 2022.
For small businesses considering Progent's IT outsourcing, design expertise, or troubleshooting services, call 800-993-9400 or send email to information@progent.com.
Progent's Duo service plans incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Google Android, and other out-of-band devices.
Progent makes use of the Flexential Tampa data center primarily to deliver private cloud hosting services. Progent maintains a group of network experts based in the Tampa area, and Progent can also provide remote expertise from Progent's countrywide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware specialists, and senior DRBC planning experts. Progent can also assist your business to design and carry out a move to the Flexential data center by providing services like planning system configuration, specifying hardware components, system setup and validation, debugging, streamling online management, and educating your network support team.
Progent provides a selection of network support bundles for small companies. These IT outsourcing and server monitoring solutions are built around the anticipatory problem handling abilities of Microsoft Operations Manager 2007, a state-of-the-art network and system management product that tracks the availability, performance, and security of your network and isolates potential troubles before they can disrupt your system. With Progent's affordably priced network support programs, small organizations can choose a basic co-sourcing package built around Microsoft Operations Manager with server monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing solution.
Progent's certified Cisco network security consultants offer high-level PIX Firewall and ASA Firewall consulting services including infrastructure design, configuration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewall products delivers strong user and software policy enforcement, sophisticated attack protection, and safe connectivity services. Ranging from compact, easy-to-install desktop appliances for small and home offices to modular gigabit appliances, Cisco PIX and ASA Firewalls offer advanced security, performance, and high availability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built operating system, minimizing common OS-specific security gaps.
Microsoft Small Business Server is a low-cost collection of server products that provides the foundation for a powerful but easy-to-manage IT network. The technical sophistication of the Microsoft .NET components bundled with Small Business Server calls for a computer consultant with hands-on experience designing and integrating seamless, end-to-end business network environments. Progent's Microsoft SBS Server consultants have an average of over a decade of background supporting computer systems built on Microsoft products. This background assures you success in installing, managing, and maintaining IT solutions that include the SBS Server suite of servers and productivity software.
Progent's certified professionals can help you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, develop pilot systems and rollout strategies, tune your network for local, multi-location, private or public cloud-based, and hybrid environments, educate your IT management staff, develop a corporate-wide security strategy, automate IT administration, assist with application development, and generate and test a disaster recovery/business continuity plan.
Progent's Microsoft-certified consultants offer online or in-person expertise to help businesses of all sizes to design, deploy, administer, and repair a backup-and-restore system based on System Center 2012 Data Protection Manager. Progent can assist you to migrate from earlier versions of Data Protection Manager or from another backup system, and Progent can integrate your Data Protection Manager deployment for on premises, cloud-based, or hybrid datacenters. Progent offers as-needed help for resolving particularly challenging problems, or full project management support. Progent's consultants can also assist you to design SCDPM 2012 into a comprehensive disaster recovery plan.
Progent's certified SQL Server 2019 consultants can assist you to assess the advantages for upgrading to SQL Server 2019 and can provide rapid online or onsite contact with consulting experts in system planning and deployment, application development, SQL Server management, and cybersecurity.
Progent can assist you to design, implement and administer a backup/restore solution built around MSP360 Backup technology to protect your IT resources residing on any major public cloud. Progent can provide end-to-end monitoring and remote management to protect against data loss caused by user miscues, system glitches, malicious insiders, and malware attacks like ransomware.
Progent's Technical Response Center (TRC) provides low-cost national after-hours remote assistance for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support engineers offer 24x7 phone support and online secure network access to isolate and resolve technical problems rapidly and economically.
Progent's Ekahau-certified Wi-Fi experts can assist you to plan, implement, optimize, manage and troubleshoot a Wi-Fi network optimized for your environment. Progent offers online or onsite expertise for Ekahau Pro for predictive Wi-Fi design and Ekahau Sidekick for on-premises RF signal measurement.
Progent offers nationwide remote phone support and troubleshooting services for businesses who operate environments powered by variants of the Linux OS or whose information systems include a mix of Linux platforms/Linux and Microsoft Windows products. Online IT help provides optimum leverage for your IT dollar by extending user efficiency and shortening the hours billed for computer repair services. Advanced remote support utilities and experienced technicians and consultants allow Progent to solve the majority of network issues without wasting time and money by going to your location. In the vast majority of cases your IT problems can be remediated over the phone or through a mix of phone support and remote network analysis. Progent can make available Cisco certified CCIE infrastructure experts and CISA and CISM certified security specialists to help with the most challenging system issues.
Progent provides national remote help and troubleshooting services for businesses who operate Apple Mac OS X environments or whose information systems include a combination of Mac with Microsoft technology. Progent's experts offer Apple macOS and Mac OS X clients a variety of services including desktop assistance, upgrading to the latest version of Mac OS X from other earlier editions of macOS and Mac OS X, plus expertise with Mac application software. Progent can also help your business with iPhone and Apple iPad synchronization and troubleshooting, or migrating to Apple's iCloud services. Remote network consulting provides optimum return for your information technology budget by extending client productivity and shortening the time charged for computer analysis and repair. Advanced online access technology and experienced technicians and engineers allow Progent to solve most IT problems without wasting time and expense by traveling to your location. In the vast majority of situations your IT problems can be dealt with by telephone or through a combination of phone support and online access. Progent can put you in touch with Cisco certified CCIE network experts and CISA premier security professionals to assist you with the most challenging network issues.
Progent can provide cost-effective online consulting to help businesses of any size to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for scalable high-performance storage, and Amazon Glacier for low-cost long-term archiving. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, architectural design, testing, deployment, centralized administration, performance optimization, software license management, backup/restore solutions, and security. Progent can provide advanced expertise with firewalls and VPN connections and can show you how to create cloud-centric or hybrid cloud ecosystems that seamlessly incorporate Amazon AWS services. Progent can provide as-needed consulting to assist you to resolve technical roadblocks or Progent can deliver comprehensive project management outsourcing services to help you move to the Amazon AWS platform on schedule and within budget.
Progent's ProSight Virtual hosting services provide small businesses a variety of advantages including lower capital expenditures, savings on operational costs, improved management focus, world-class security, enhanced availability, and regulatory compliance.
Progent can provide affordable remote and on-premises consulting to assist businesses to migrate all or part of their critical network resources to Google Cloud Platform (GCP). This can save management hassle and equipment expense and allow access to Google's cutting edge AI and machine learning tools. Progent can help your IT team with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design and review, pilot testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security.
If you are an information technology engineer with system support experience, joining Progent and helping Progent's clients will enhance your abilities via collaboration with Progent's team of motivated, world-class consulting experts. Progent's concentration on providing network consulting and computer help to small companies will offer you the chance to consult in depth with decision makers and contribute significantly to the growth of exciting organizations. Also, Our virtual office network provides the most advanced technology for off-site support and wireless access to allow you to deliver fast fixes when you take on business-critical problems.
The Progent Test and Training Lab located at the QTS Internet Data Center is available for piloting mission-critical applications, developing efficient system upgrade methodologies, evaluating and optimizing performance, designing or verifying disaster recovery strategies, resolving compatibility issues, and building training environments for the latest products and technologies. For Progent clients who lack adequate in-house resources to assemble proper pilot systems, the lab cuts capital costs and engineering risk and helps keep critical network initiatives on schedule.
Altaro VM Backup from Hornetsecurity offers small organizations a reliable and affordable platform for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for local, remote, distributed, and cloud architectures and also enables cost-effective cloud backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of remote or on-premises consulting services to help you to plan, deploy, optimize and troubleshoot a modern backup and disaster recovery system powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/recovery service powered by on Altaro VM Backup software.
Cisco's Catalyst Wi-Fi controllers simplify the administration of wireless LANs by unifying the provisioning and control of Wi-Fi APs, tuning Wi-Fi performance by reducing the impact of RF congestion, enhancing Wi-Fi uptime with fast auto-failover, and strengthening security by detecting cyber threats and filtering network traffic according to user class and location. Progent's Wi-Fi consultants can assist you to deploy Cisco Wi-Fi controller appliances to manage wireless networks of any size. Progent can assist you to maintain and troubleshoot your current Cisco-based Wi-Fi solution or carry out a smooth migration to Cisco's latest Wi-Fi controller technology.
Progent's Cisco-Certified network experts provide experienced PIX Firewall consulting services covering architecture, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector threat protection, and safe access services. Extending from small, easy-to-install desktop appliances for small businesses and home offices to modular gigabit products, Cisco PIX firewalls provide a healthy combination of security, performance and availability for business networks of all sizes. PIX firewalls are based on a proven, specially designed operating system, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and networking services, including powerful application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible management solutions. Progent's Cisco experts can show you how to choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent can assist small and medium-size businesses to implement IP voice solutions to give their at-home workforce the benefit of seamless access to the company phone system.
Progent's Microsoft-certified SQL Server 2017 consultants can assist you to evaluate the business benefits of upgrading to SQL Server 2017 and can help you to design and carry out a smooth migration of your databases and applications to any deployment architecture including onsite, cloud-based, or hybrid. Progent's SQL Server experts offer online or on-premises support ranging from as-needed architecture assessment or troubleshooting to comprehensive project management and co-management to make sure your SQL Server 2017 project is carried out on schedule and on budget.
Progent's Data Center professionals can show you how to identify fault-tolerant data centers that meet the specific needs of your company. Fault tolerant co-location sites are especially appealing to small businesses due to of their affordability and simplified logistics compared to taking a do-it-yourself strategy. Trying to design an in-house data center with even a basic level of fault tolerance is too expensive for the majority of small businesses. Progent can show you how to get all the advantages of non-stop data centers and fault tolerant colo sites by offering a full range of consulting and support services.
Progent's IT outsourcing packages provide economical network consulting for medium-size businesses. Whether it involves planning network architecture, creating an in-house Help Desk or outsourcing a one, rolling out a new e-mail platform, monitoring your system, or creating a web-based business application, outsourcing your network technical services can smooth out expenses and eliminate risks, allowing network support expenses to grow in a more moderate and manageable manner than is possible by amassing a bulky, all-purpose in-house IT organization. Progent's Outsourcing White Paper and datasheets tell you how Progent can help you build a protected and robust system foundation for your critical Windows-based applications such as Windows Server 2008, Microsoft Exchange Server, and Microsoft SQL Server 2008.
Progent can help you to create, implement and administer a backupup/restore solution built around MSP360 Backup software to protect your IT assets hosted on any major public cloud. Progent can provide end-to-end monitoring and management to prevent data loss caused by human mistakes, software flaws, ill-intentioned insiders, and malware assaults like ransomware.