Additional Topics of Interest

Supplemental Help Desk Help and Support
Co-managed Heldesk Integration Support

Progent's Network Call Center Outsourcing Services for PC desktop technical support are intended specifically for small businesses who require immediate access to a Help Desk Call Center with expert telephone support and effective escalation capability but who have to work within a restricted IT budget. Key components of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Phone Support, Secure Remote Access Provisioning, System Assessment, Problem Escalation, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Helpdesk Software Recommendation and Integration.

24-Hour SQL Server 2016 Technical Support
24/7 Microsoft Certified Expert SQL Server Consultant

Progentís Microsoft certified professionals can provide small and mid-sized companies advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that enables the speedy creation of enterprise-class business applications that offer your company a competitive advantage. SQL Server provides core support for XML and the ability to query over the Internet and beyond the corporate firewall. In addition to providing expertise, maintenance and problem solving services, Progentís SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the profitability of your IT network. Progent can also help you upgrade from earlier versions of SQL Server to Microsoft SQL Server 2005.

system center 2016 operations manager Onsite Technical Support
scom 2016 ACS database Network Engineer

System Center 2016 Operations Manager helps to promote consistent performance and maximum uptime for critical applications by offering unified, mixed-platform monitoring of IT infrastructure deployed across on-premises systems and private and public clouds. Progent's consulting group can provide world-class online and onsite expertise to help organizations of all sizes to design, implement, optimize, update and troubleshoot Operations Manager 2016 deployments. Progent can assist you to migrate to Operations Manager 2016 from earlier releases or from other monitoring products, or integrate multiple monitoring systems into a unified infrastructure management ecosystem. Progent can also help you extend your SCOM 2016 environment to include infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.

24-Hour Catalyst Switch VSS Integration
Catalyst Switch Online Consulting

Progent's Cisco-certified CCIE consultants can assist you to set up, manage, upgrade, optimize and troubleshoot Cisco Catalyst switches. Progent can also help you to harden the security and compliance of Catalyst switches and move smoothly from legacy switches to current models.

Remote PC and Smartphone Migration Consultants
Consultancy Services Group Smartphone Synchronization

Progent's remote connectivity and wireless synchronization experts can assist your business to design and deploy secure access solutions for off-site desktops, laptops, and smartphones so they integrate seamlessly with your information network, allowing you to improve the productivity of your off-site workforce.

Great Plains Migration Remote Support
Integration Support Dynamics GP Accounting

Microsoft Dynamics GP/Great Plains allows you to grow and manage your business better by offering deep access to strategic data and a rapid return on investment. Microsoft Dynamics GP confers important business benefits including its ability to extend the reach of your organization, handle your accounting, automate financial processes, standardize processes throughout your business, refine inventory control, increase order accuracy, grow revenue and minimize turnaround time, and maximize cash flow. Progent can show you how to set up and maintain a reliable, secure server and network infrastructure to support Great Plains, and can provide expert Microsoft Dynamics GP consultants to help you derive all the benefits of your Microsoft Dynamics GP/Great Plains software.

Top Rated ransomware protection planning Engineer
Consulting Services ransomware preparedness audit

Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to block ransomware or recover quickly after a ransomware incident. Progent will consult with you personally to collect information about your current AV defense and backup/recovery procedures, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that reduces your vulnerability to a ransomware attack and meets your business needs.

Linux Network Monitoring, Nagios and MRTG Consultancy
Engineer Linux Network Monitoring, Nagios and MRTG

Nagios and MRTG are powerful, license-free monitoring utilities that operate with the Linux OS and can be used to analyze UNIX networks, MS Windows systems, or mixed-OS networks in which Linux and Windows run side by side. The Nagios monitor allows network support engineers to track network services including POP3, HTTP, FTP, and NNTP. Multi Router Traffic Grapher allows you to graph the traffic through SNMP-enabled network appliances including processors, routers, and switches. Progent's network integration experts can assist you to utilize both these utilities to tune and repair your network.

Consulting Remote Monitoring and Reporting
System Center Operations Manager Support and Setup

Small to middle size businesses can now enjoy all the benefits of Microsoft System Center Operations Manager and also have fast access to Progentís Microsoft certified network support experts. With Progent's economically priced network support programs, mid-size organizations can choose a simple co-sourcing package based on Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing package. Progent supports System Center Operations Manager 2007 to offer small business information systems enterprise-class reliability, security and performance.