Progent's Network Call Center Outsourcing Services for PC desktop technical support are intended specifically for small businesses who require immediate access to a Help Desk Call Center with expert telephone support and effective escalation capability but who have to work within a restricted IT budget. Key components of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Phone Support, Secure Remote Access Provisioning, System Assessment, Problem Escalation, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Helpdesk Software Recommendation and Integration.
Progentís Microsoft certified professionals can provide small and mid-sized companies advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that enables the speedy creation of enterprise-class business applications that offer your company a competitive advantage. SQL Server provides core support for XML and the ability to query over the Internet and beyond the corporate firewall. In addition to providing expertise, maintenance and problem solving services, Progentís SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the profitability of your IT network. Progent can also help you upgrade from earlier versions of SQL Server to Microsoft SQL Server 2005.
System Center 2016 Operations Manager helps to promote consistent performance and maximum uptime for critical applications by offering unified, mixed-platform monitoring of IT infrastructure deployed across on-premises systems and private and public clouds. Progent's consulting group can provide world-class online and onsite expertise to help organizations of all sizes to design, implement, optimize, update and troubleshoot Operations Manager 2016 deployments. Progent can assist you to migrate to Operations Manager 2016 from earlier releases or from other monitoring products, or integrate multiple monitoring systems into a unified infrastructure management ecosystem. Progent can also help you extend your SCOM 2016 environment to include infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.
Progent's Cisco-certified CCIE consultants can assist you to set up, manage, upgrade, optimize and troubleshoot Cisco Catalyst switches. Progent can also help you to harden the security and compliance of Catalyst switches and move smoothly from legacy switches to current models.
Progent's remote connectivity and wireless synchronization experts can assist your business to design and deploy secure access solutions for off-site desktops, laptops, and smartphones so they integrate seamlessly with your information network, allowing you to improve the productivity of your off-site workforce.
Microsoft Dynamics GP/Great Plains allows you to grow and manage your business better by offering deep access to strategic data and a rapid return on investment. Microsoft Dynamics GP confers important business benefits including its ability to extend the reach of your organization, handle your accounting, automate financial processes, standardize processes throughout your business, refine inventory control, increase order accuracy, grow revenue and minimize turnaround time, and maximize cash flow. Progent can show you how to set up and maintain a reliable, secure server and network infrastructure to support Great Plains, and can provide expert Microsoft Dynamics GP consultants to help you derive all the benefits of your Microsoft Dynamics GP/Great Plains software.
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to block ransomware or recover quickly after a ransomware incident. Progent will consult with you personally to collect information about your current AV defense and backup/recovery procedures, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that reduces your vulnerability to a ransomware attack and meets your business needs.
Nagios and MRTG are powerful, license-free monitoring utilities that operate with the Linux OS and can be used to analyze UNIX networks, MS Windows systems, or mixed-OS networks in which Linux and Windows run side by side. The Nagios monitor allows network support engineers to track network services including POP3, HTTP, FTP, and NNTP. Multi Router Traffic Grapher allows you to graph the traffic through SNMP-enabled network appliances including processors, routers, and switches. Progent's network integration experts can assist you to utilize both these utilities to tune and repair your network.
Small to middle size businesses can now enjoy all the benefits of Microsoft System Center Operations Manager and also have fast access to Progentís Microsoft certified network support experts. With Progent's economically priced network support programs, mid-size organizations can choose a simple co-sourcing package based on Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing package. Progent supports System Center Operations Manager 2007 to offer small business information systems enterprise-class reliability, security and performance.
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of critical devices that drive your network environment. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they can impact your business.
Progent's ProSight Email Guard uses the services and infrastructure of leading data security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall.
Progent offers the support of Microsoft-certified consultants as well as experienced software developers, DBAs, project managers, network infrastructure engineers, disaster recovery/business continuity specialists, and certified data security consultants to assist your business to assess the potential benefits of SQL Server 2012 for your organization, install pilot systems at your site or at Progent's lab, design and execute out a smooth migration to SQL Server 2012 from earlier releases of SQL Server or from legacy database solutions, and define an efficient and safe IT infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server 2012.
Progent offers the part-time assistance of a veteran CIO to provide a broad perspective to help your company pick and support IT solutions to match your present needs and that can serve as a solid basis for your growth. Progent's part-time or temporary Chief Information Officer consulting services provide financial advantages to organizations trying to optimize the benefits from their network investment but who are without the budget or unwilling to add one more executive-level position to their head count. Because Progent is vendor-agnostic, with a large staff of engineers certified to maintain all major OS platforms and networking technologies plus a wide range and business applications, Progent is in an ideal situation to provide objective recommendations as well as expert technical support for building and maintaining IT systems that fit the particular requirements of your organization.
Progentís Disaster Recovery/Business Continuity specialists have in-depth backgrounds helping small organizations to minimize network downtime by providing affordable online consulting services for disaster recovery/business continuity planning, high-availability network design, backup/restore systems, and non-disruptive system maintenance. Progentís business continuity experts can help you to plan and validate a sensible business continuity strategy that aligns with your business needs and budget. Progentís disaster recovery specialists can help you to architect, implement, and manage resilient technologies including redundant Internet connectivity, virtualized servers, clustering, load balancing, continual online backup, and multi-location hot backup centers.
Progent's Cisco-certified wireless technology consultants can help you to configure, administer, and troubleshoot Cisco wireless products such as Aironet and Meraki Wave 2 Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.
Progent can assist you to plan and implement a smooth transition from a Sun Solaris-based IT environment to a network powered by Microsoft Windows and capable of supporting Microsoft's popular office productivity products, business applications, and software development tools. Progent's Solaris, Windows and Cisco engineers and software development experts can assist you to preserve your information and reduce productivity discontinuity by developing an effective migration strategy that protects your existing assets in Sun Solaris application and technology. UNIX-to-Windows migration consulting services offered by Progent include evaluation of current infrastructure, transition strategy and validation, Microsoft Exchange migration support, information and application porting, and server and mass storage transition and economization.
Progent can assist you to design and execute an efficient migration from a UNIX-based information environment to a network based on Windows and capable of supporting Microsoft's powerful office productivity suites, business applications, and software development tools. Progent's UNIX, Windows and Cisco consultants and software development experts can show you how to preserve your data and minimize productivity discontinuity by designing an effective transition strategy that preserves your existing assets in UNIX application and technology. UNIX-to-Windows transition support expertise available from Progent include evaluation of current infrastructure, transition planning and validation, MS Exchange migration expertise, information and application software transition, and server and storage transition and economization.
Progentís wireless engineers can help small businesses plan, choose, test, deploy and support protected building-to-building wireless bridges that integrate transparently into your existing network while offering a degree of protection that matches or excels wireline connections. Progent provides expertise in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can help you identify and install the wireless link technology that align best your business needs.
Progent's Data Center engineers can help you find fault-tolerant data centers that meet the particular needs of your company. High availability Internet Data Centers are particularly attractive to small companies because of their affordability and simplified logistics in comparison to pursuing a do-it-yourself strategy. Trying to create an on-site data center that offers even a minimum degree of fault tolerance is financially prohibitive for typical small organizations. Progent can show you how to reap all the advantages of high availability data centers and fault tolerant colo sites by offering a complete array of engineering and support services.
Progentís data center support services are intended for businesses with equipment housed at Internet Data Centers or data center co-location hosting facilities and in need of on-demand in-person help at the colo facility plus off-site support from Microsoft and Cisco Premier Certified experts. Progent provides a complete range of IDC and data center and colocation consulting services including network topology analysis, Windows and Linux server installation and maintenance, tech support for server and communications networking, design and installation of zero-downtime configurations, defining and implementing layered security defenses, firewall configuration and troubleshooting, configuring load balancing solutions, and creating high-availability server cluster systems.
Progentís Microsoft-certified consultants offer small and medium size businesses enterprise-grade consulting support for Systems Management Server 2003 and System Center Configuration Manager 2007, Microsoft's solutions for update and configuration automation. Configuration Manager 2007 is Microsoft's new name for the change management solution formerly called SMS Server. System Center Configuration Manager 2007 provides a range of enhancements to SMS Server such as comprehensive automation, integrated Windows Vista Windows Server 2008 awareness, NAP security support, and boot image management. Progentís certified consulting professionals can show you how to use SMS or System Center Configuration Manager economically for streamlined OS and application deployment, security patch control, software metering, and software license compliance. Progent's engineers can also help you to move smoothly from Systems Management Server 2003 to Configuration Manager.
Progent's ProSight family of managed services are intended to offer businesses who have minimal in-house network administration and support staffs with low-cost access to enterprise-class management platforms and technical experts. Advantages of the ProSight catalog of managed IT services include fixed IT management costs, smart automation of routine administrative processes, continual adoption of the latest technology, smooth migration from legacy systems to modern solutions, improved alignment of computer technology with business objectives, guidance from veteran network experts, and freeing up management to concentrate on business instead of ever-changing computer technology.
MS Office Communications Server delivers Instant Messaging and presence as part of an extensible, world-class solution featuring advanced security, transparent integration with additional Microsoft software, an extendable, standards-based development environment, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Your organization can realize lower costs and elevated operational efficiencies, increased individual productivity, and better IP protection with this simple-to-administer, fault-tolerant IM platform. Successful implementations of Office Communications Server require careful planning and consideration prior to roll out. Progent's Microsoft-authorized consultants can deliver the expertise needed to realize all the benefits of Microsoft Office Communications Server throughout your entire organization.
Progent's Cisco-Meraki Wi-Fi access point experts can assist you to plan, configure, manage and debug Cisco's Meraki-based Wi-Fi networks for deployments ranging from a branch office to a large campus or a nationwide enterprise. Progent can also assist clients to incorporate other Cisco appliances for centralized management.
Progent's Power BI consultants can assist your business to plan, deploy, manage, enhance or troubleshoot your Power BI environment. Progent can also assist you to prepare your target data for Power BI visualizations. Progent can help you build and manage a local, cloud based, or hybrid environment for Power BI.
Cisco's wireless IP phones are hardened Wi-Fi handsets designed for workers who are on the move within campus, warehouse, retail or other venues where IT management wants portable phones that offer more administrative control, security and durability than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Successful integration of Cisco's wireless IP phones typically requires that you set up and fine tune many components of your Wi-Fi environment such as APs, routers, wireless LAN controllers, and network management software. Progent's certified consultants can provide online and onsite support to help your organization create and administer a Cisco wireless IP phone deployment by providing integration services that can range from troubleshooting the set up of a wireless IP phone or AP to offering project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of a campus.
Progent's CCIE-certified networking consultants have extensive experience assisting ISPs to design, implement, administer, optimize, and troubleshoot fault-tolerant, extensible connectivity solutions suitable for shared public networks.
Progent offers advanced online consulting services to help organizations integrate their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine local resources as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration support services that include Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Palo Alto Networks firewall experts can help you choose, configure, and manage Palo Alto Networks firewall appliances to provide a modern cybersecurity environment that extends across your data center and cloud assets and guards all users anywhere with any endpoint device.