For business computer networks located throughout the state ofSouth Dakota, Progent's Microsoft certified consultants can deliver remote phone help and troubleshooting to resolve your computer system troubles quickly and affordably. Progent has acquired enterprise-level skills, software tools, and support databases to identify and resolve network problems while avoiding the high cost and delays normally associated with in-person technical service dispatches.

If yourSouth Dakotaorganization is located beyond the larger urban areas such asSioux Falls, Rapid City, or Aberdeen, your nearby computer network support choices may be limited in expertise, or unavailable during an emergency. This can result in a network environment that is unusable or causing wasted time due to technical issues continuing for too long. Progentís team of expert network professionals average more than 10 years of real-world IT industry experience, in the trenches of network support, performing a wide range of technical projects for a diverse range of clients. This means you get not only the technical know how needed for the job, but a professional with proven methods for applying those skills to deliver cost effective network solutions.

Progent's Test Lab at the Herakles/QTS Internet Data Center
Progent's Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center in Sacramento can be used for testing mission-critical applications, creating cost-effective system upgrade procedures, assessing and tuning performance, designing or verifying business continuity solutions, resolving compatibility problems, and establishing training environments for the latest technologies. For Progent clients who lack adequate in-house resources to configure proper pilot systems, Progent's Test and Training Lab reduces capital costs and engineering risk while keeping critical IT projects on schedule.

Best Practices Followed by Seasoned Consultants
Many businesses situated far from areas with ample network engineers utilize less qualified or inexperienced local consultants for critical IT support services. This can produce a network that is unstable or inefficient. Progentís staff of Microsoft and Cisco certified consultants average over ten years of real-world industry experience, in the front lines of IT support, performing an extensive array of information system tasks for a diverse mix of customers. Consequently, with Progent you receive not just expert technical knowledge, but an engineer who follows computer industry leading practices in applying those skills to resolve actual business system issues successfully and in a repeatable fashion.

Juniper and NetScreen Support
Progent's Juniper Networks-certified network engineers can help you to design and implement Juniper Firewall/VPN platforms, optimize and troubleshoot your infrastructure, and migrate efficiently from discontinued devices to current versions. Progent's Junos OS consultants can provide support for Juniper's premiere network operating system to help your business to streamline the management and improve the security of your Juniper VPN devices and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS software platformS and can assist organizations maintain networks that include a combination of Juniper's software platforms.

CISM-certified Cybersecurity Management Consultants
Progent can provide the services of CISM Certified cybersecurity management experts. The Certified Information Security Manager (CISM) organization defines the core competencies and international standards of skill that information security professionals are expected to learn. CISM provides executive management the assurance that consultants who have qualified for their CISM credential possess the experience and knowledge to deliver effective security administration and support consulting.

Online Technical Support for Microsoft Windows and Cisco-based Networking Environments
Progentís Technical Response Center offers world-class online support for Windows and Cisco-based systems anywhere in the U.S. Progent's certified professionals have the experience to assist you to troubleshoot and solve tough network problems quickly and affordably. The breadth of information technology expertise represented by Progent's team of consultants allows them to escalate even the most difficult problems to appropriate subject matter experts as necessary. Whether you need one-time phone support and online repair or ongoing availability of a Helpdesk Technical Response Center, Progent's experts can provide your company with enterprise-level expertise without the cost and administrative hassle of running a large internal support organization.

ProSight LAN Watch Server and Desktop Remote Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so all looming issues can be addressed before they can disrupt productivity. Learn about Progent's entire ProSight line of low-cost outsourced network management services for small and medium-size businesses.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) experts and data leakage protection specialists can assist businesses to configure Progent's ProSight Email Guard Security Gateway to enforce your content security policies for monitoring the content of email messages and attachments and blocking the transmission of confidential or unauthorized information or spam-like messages. ProSight Email Guard's outbound email content filtering technology can also help avoid being blacklisted and stay in compliance with industry privacy standards and government requirements including HIPAA and Sarbanes-Oxley. Find out more about Progent's complete ProSight portfolio of affordable network monitoring and management services for small and medium-size businesses.

Extended Hours Online Technical Support
Progent's low-priced extended hours online technical support program provides companies 24x7 access to remote technical support from Progent's Technical Response Center. Services offered outside regular work hours include fixing problems with Microsoft server products, MS Windows desktop troubleshooting, assistance with MS Office applications, system backup and recovery, and fundamental routing and switching help for Cisco networking products.

Progent's Consulting and Development Services for SQL Server 2014
Microsoft SQL Server 2014 includes major improvements in critical areas such as performance, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that operates seamlessly across all workloads including OLTP, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective remote and on-premises consulting services including planning, deployment, administration, remediation, and application development services to help organizations of all sizes to achieve fast return from their SQL Server 2014 deployment. In case you are currently running SQL Server 2014, Progent can assist your company to perform a cost-effective upgrade to SQL Server 2016.

Video Conferencing Consulting Support
Progent offers the support of an accredited video conferencing and telepresence consultant with an extensive background integrating products from the major telepresence providers such as Cisco, Polycom, and LifeSize and can help you to design, configure, upgrade, or maintain a telepresence environment that preserves your current investment and maximizes the strategic value of your information network. Progent can also provide the expertise of infrastructure engineers who can assist businesses of any size to build and troubleshoot a network that provides the speed, dependability, security, and scalability required to support your video conferencing/telepresence solution.

Spam/Virus Filtering and Email Encryption
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver centralized management and comprehensive security for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Read more about Progent's entire ProSight portfolio of value-priced network monitoring and management services for small businesses.

Get in Touch with a Progent Network Support Expert
To learn how you can get in touch with a Progent network consultant for remote or onsite assistance in #(state), call 1-800-993-9400 or visit Remote Computer Support.



An index of content::

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    Progent uses a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or small support firms who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by every staff member to each client. The discipline of documenting and archiving support activity results in more effective support and avoids a variety of common problems such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

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    Stealth penetration checking is a key part of any overall IT system security strategy. Progentís security experts can run thorough penetration checks without the awareness of your company's in-house network support staff. Unannounced penetration checking shows whether existing security monitoring systems such as intrusion incident alerts and event log monitoring are properly set up and actively monitored.

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    Progent's Sun Solaris family consulting services offer small and mid-size companies and software developers assistance with managing and supporting Sun Solaris environments that operate with Microsoft-powered technology. Progent can give your business contact with Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This wide array of expertise offers you an easy one-stop source to show you how to build and manage a secure and reliable cross-platform connectivity and communications solution that supports Sun Solaris and Microsoft interoperability by integrating Microsoft Windows with popular versions of UNIX including Apple Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO, and SGI/Irix or major Linux variations including RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    E-Mail Guard represents a complete service for defending against spam and viruses. E-Mail Guard addresses the security and management of corporate email by offering continually improved spam and virus filtering, policy management, content filtering, and protection against email-borne DHA and Distributed Denial of Service attacks. E-Mail Guard also includes monitoring, administration and reporting utilities as well as outbound email testing to help you repair your e-mail environment and specify and enforce corporate security policy.

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    Microsoft has made a strong effort to enable transparent hybrid networks that integrate Office 365 Exchange Online and local Exchange systems. This allows you to have certain mailboxes hosted at your on-premises datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consultants can help you with any facet of designing, implementing and debugging your hybrid Office 365 Exchange Online solution. Progent's Exchange consultants can deliver as-needed support to help you resolve stubborn technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 solution is carried out on schedule and on budget.

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    Progent's Citrix consultants can help you to design, implement, administer, and support a virtualized Windows application delivery and management solution built on Citrix XenApp. Progent's Cisco CCIE network consultants can show you how to optimize your network infrastructure for distributing server and client-side applications, and Progent's remote datacenter management and support experts can help you to administer and maintain a remote datacenter that features high uptime, enhanced security, and rapid recovery.

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    Cisco's security and offsite access products for small companies provide a comprehensive line of easy-to-administer security products to help safeguard your local and remote network infrastructure. Cisco's Virtual Private Network line features switches, firewalls, intrusion detection devices and VPN concentrators. Progent's professional consulting staff includes experienced engineers with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional qualifications who are able to help your business to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and other Cisco security solutions that fit most closely with your company goals.

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    Windows Hyper-V 2016 utilizes key technologies first developed for and proven on Microsoft Azure, among the world's largest public clouds. This dramatically improves the suitability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises environments by improving data security, uptime, expandability, manageability, reliability and disaster recovery. Progentís Microsoft-certified consultants can assist you to evaluate the advantages of Hyper-V 2016 for your organization, configure pilot systems to confirm the ability of Hyper-V 2016 to support your critical applications, plan a cost-effective network topology for a cloud-centric or hybrid deployment, create and carry out a non-disruptive migration plan, train your IT management and technical support staff, and provide as-needed consulting and debugging support to ensure that your Hyper-V 2016 solution delivers maximum business value.

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