Progent's Cisco wireless VoIP phone configuration consultants offer remote and onsite support to help you create and administer a Cisco Wi-Fi VoIP phone deployment by providing services that can range from troubleshooting the set up of a wireless VoIP phone or access point to offering comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of an entire campus.
Lync Server 2013, rebranded Skype for Business, allows businesses of any size to create a centrally managed and secure communications ecosystem that permits a BYOD computing model with instant messaging, real-time presence, web conferencing with app sharing and whiteboard, as well as IP-based and PSTN calling enabled for a wide range of desktop and mobile clients. Progent's Microsoft-certified Lync Server 2013 consultants and network integrators can help your company to assess the advantages of Lync Server 2013, design an in-house, cloud-resident (via Lync Online) or mixed topology appropriate for your present and future goals, deploy Lync 2013 so as to speed up your return on investment, and deliver live online and onsite training to your IT team and end users. Progent offers expertise in key pieces of a Lync 2013 solution including Microsoft Windows Server, SQL Server and Exchange, and Progent can assist you to combine Lync Server 2013 with key Office and Office 365 applications including Outlook clients and PowerPoint.
Progent offers small and mid-size companies professional consulting for Intrusion Protection products and IPsec VPN solutions from leading firewall and Virtual Private Network security vendors such as WatchGuard, Juniper, and Symantec. Progent can help you create a comprehensive security plan and choose appropriate technologies from a variety of suppliers to support your security objectives while sticking within your spending limits.
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of vital devices that drive your network environment. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so all potential issues can be addressed before they can impact your business.
Our Experts Group provides support in key technologies including Macintosh integration and applications; Expertise for Linux-powered, UNIX, and Sun environments; MRP, Enterprise Resource Planning, or CRM customization; Mission-critical and specialized application support; Chief Information Officer, business analyst, and project logistics outsourcing; Special applications design and deployment; Web, electronic business, Electronic Data Interchange, and customer portal design and integration; Database support and performance help; Business information consulting; and Telecommunications systems support.
Microsoft Office for Mac allows Mac users to run the world's most popular office productivity programs. Progent's Apple-certified Macintosh consultants can show you how to configure Microsoft Office for Macintosh on a mixed-platform environment that incorporates Apple OS X and Windows-powered computers so that Mac users can take advantage of the new features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with co-workers who run Windows. Progent's consultants have experience with both Apple Macintosh and Windows technology and can provide service for networks that mix Apple Macintosh with Microsoft Windows computers with extensive resource sharing, or networks which carefully limit sharing between Apple Mac and Windows systems.
Progent’s Microsoft-certified experts can provide companies of all sizes consulting, troubleshooting, and application development services for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise collaboration platform that uses web-based technology for intelligently connecting people, teams and data. Microsoft SharePoint provides a central location for your workers or customers to connect to, organize, distribute and interact with useful information, files, and software and to interact with one another. SharePoint enables quicker and better decisions, more efficient sharing across teams and more economical business practices. Windows SharePoint Services join employees, customers, teams and projects with the knowledge they’ve created in a way that makes data convenient to locate, retrieve and re-use. Progent's SharePoint consultants can help your organization to support your current SharePoint environment or migrate to the latest version of SharePoint.
Progent's Private Cloud Hosting and Management service offers comprehensive hosting of a small or mid-size company's servers in an environment that delivers the highest degree of availability and scalability and is also simple to move to another host. Progent's Private Cloud Hosting and Management options are based upon proven virtualization architectures that allow small companies with mixed- platform IT systems to save significantly on the expense of capital investments, infrastructure maintenance, and IT management while benefiting from enterprise-class reliability and an unprecedented degree of vendor independence.
Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or medium sized business deploy and maintain Cisco’s security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to administer and provide the flexibility to expand with your growing business requirements. Progent’s Cisco-Certified network consultants are familiar with Cisco’s complete family of hardware and software aimed at preventing data pilfering, virus and worm assaults, DDoS attacks, and other security risks to your information system. Progent can show you how to deploy Cisco technology to achieve safe connectivity, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to establish a centralized client access control foundation for user authentication, authorization, and tracking from an easy-to-use Web interface.
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it.
Progent provides live online training for a range of client applications and environments including Microsoft Office Excel, Word, Publisher and Visio plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10. Remote instruction offers the advantages of traditional physical classroom seminars, such as immediate interaction between clients and trainers, but avoids the costs of travel and the hassle of trying to synchronize the schedules of many students. Offered to single students or groups of all sizes, Progent's live online instruction permits the trainer to conduct the class from an online office while the clients can be dispersed across an office or across the country. Virtual instruction deploys proven teaching tools like broadcast white boards, real-time questions, and collaborative applications. Sessions can be brief and targeted to specific topics or longer in time and wider in scope.
Progent's Cisco certified network infrastructure consultants offer high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover solutions.
Progent's Microsoft and Cisco certified Consultants provide several ways to help mid-size and large companies develop an efficient and productive in-house Network Support Help Desk. Progent's help desk consulting services include Return on Investment analysis, process study and improvement, management reporting, education of in-house personnel, and documentation of processes. Progent's Software Evaluation and Integration Support Services help organizations sift through the numerous high-quality Help Desk software packages on the market and determine what packages might be excessively costly, miss key features, or align badly with your company's business goals. Progent also offers temporary staffing for organizations who need to augment their in-house Help Desk team for occasional projects or to substitute for absent or indisposed personnel.
Progent's Mac support consultants can assist you with a wide array of system infrastructure areas including network architecture, remote and mobile connectivity, internetwork communication, protection, and emerging technologies such as VoIP and fast wireless connectivity. For company networks based solely on Mac OS X or for systems that use a mix of Mac, Linux and Windows powered servers and workstations, Progent has the knowledge and size to deal with the complexity of designing, integrating, and maintaining a network architecture that is robust, secure, efficient and supportive of your corporate goals. Progent can show you how to deploy Apple’s Xserve enterprise servers, Apple's Xserve RAID non-stop storage products, and Apple's Xsan SAN systems. Progent can also give you access to skilled experts to help you with Cisco routers and switches.
Progent's Power BI consultants can assist your business to design, deploy, manage, update or troubleshoot your Power BI business analytics solution. Progent's database experts can help you to prepare your source data for Power BI visualizations. Progent can help you implement and administer an on-premises, cloud, or hybrid architecture to run Power BI.
In performing consulting projects for enterprise customers, Progent uses a structured methodology driven by defined milestones so as to achieve budgetary, timing and technical targets while minimizing productivity disruption. Progent's Enterprise Services Project Methodology follows accepted project management procedures derived from the best practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture proposals, pilots, design tuning, and professional deployment. All phases are recorded to make available a comprehensive summary of IT services delivered and to assist in ongoing network support.
Progent's Microsoft certified support team can show you how to design and implement an efficient in-place Exchange Server 2003 migration strategy that avoids network disruption, simplifies ongoing support demands, and makes your Exchange Server 2003 easy to administer. For complicated multi-server or multi-site migrations, Progent has the experience to finish your project rapidly and affordably. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and consulting services include expertise with the integration of outside vendor add-ons to Exchange Server 2003 that are in keeping with your business goals.
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to streamline their operations by automating crucial sales activities such as listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales, vendors can expand their reach, reduce their operating costs, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide application programming, workflow integration, project management support, and training so you can shorten development time and costs and speed up your return on investment.
Progent can show you how to plan and implement a smooth migration to Microsoft Dynamics GP/Great Plains so that you retain your data, improve your security, modernize your analytics, take complete advantage of Microsoft Office integration, and minimize business disruption by creating and executing a sensible migration strategy. Progent can also help train new Dynamics GP 2010 users so you don't lose productivity. Progent can enhance your financial reports and management analytics by providing Crystal Reports help, FRx assistance, and Excel expertise. Progent's experience with Microsoft .NET development, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to create custom business applications and eCommerce solutions that work transparently with Microsoft Dynamics GP/Great Plains.
Network monitoring commonly involves tracking a network’s resource usage to help uncover data traffic bottlenecks or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free network monitoring tools that run under Linux or UNIX and can be used to observe multi-OS environments where Linux and Windows operate together. Progent's system support consultants can help you take advantage of both these programs to optimize and troubleshoot your network. Progent's Linux consulting professionals provide small companies and developers help with administering and supporting UNIX/Linux and Solaris systems that coexist with Windows-based technology.
Progent offers support services for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to choose, deploy, and manage a WatchGuard Firewall appliance that fits your network security needs and budget. Progent can assist you to manage outdated WatchGuard firewall appliances or migrate efficiently to current WatchGuard firewall solutions.
Progent's UNIX family support services offer small businesses and developers help with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of expertise provides you with a convenient single consulting firm to help you create and maintain a secure and robust mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple macOS and OS X, Sun Solaris, AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat Linux, SuSE Linux, Debian GNU/Linux and Mandrake.
Cisco's Catalyst family of wireless controllers simplify the administration of Wi-Fi networks by unifying the configuration and management of wireless access points, optimizing Wi-Fi throughput by limiting the impact of radio frequency congestion, improving Wi-Fi uptime with rapid failover, and hardening security by detecting threats and filtering network traffic according to user type and locale. Progent can assist you to deploy Cisco Wi-Fi controllers to manage Wi-Fi networks of all sizes. Progent can assist you to maintain and debug your current Cisco-based Wi-Fi solution or implement a smooth transition to Cisco's modern Wi-Fi controller technology.
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of network monitoring and management tools and is designed to provide a unified solution for configuring and administering virtualized datacenters across hybrid environments that can include private clouds and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consulting experts can assist organizations of all sizes with any aspect of building, deploying, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization architecture, help you migrate efficiently from older versions of Virtual Machine Manager, design processes for building and installing VMs and VM hosts, design fault-tolerant scale-out clusters, integrate your private cloud infrastructure with public clouds, set up virtual switches, develop and debug PowerShell scripts, and help you evaluate the potential business benefits of new capabilities like Storage Replica and Host Guardian Service. Progent's certified hypervisor professionals can provide advanced Windows Hyper-V consulting and VMware vSphere support.
Progent's Mac consultants can promote the creative aspect of Mac computing by providing help services and training in graphics, sound, and video. Progent's consultants can provide expertise in a variety of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special projects such as scanning or digitizing audio or video or setting up an audio/video production studio.
Progent's managed services for patch management provide businesses of all sizes a flexible and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your virtual and physical; servers, endpoint devices printers, network infrastructure appliances such as routers and wireless APs, and Internet-of-Things (IoT) devices such as alarms and robotics.
Office 365 Exchange Online allows you to use cloud-resident servers, mailboxes and other Exchange components to reduce hardware expense and administrative hassle. You can deploy Office 365 Exchange Online to host all your Exchange mailboxes, or you can integrate a hybrid solution that incorporates on-premises and cloud-resident mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly online technical support to assist your organizations to evaluate the potential advantages of Office 365 Exchange Online, design a solution that aligns with your business needs and IT budget, implement a non-disruptive migration from your existing Exchange organization to one that incorporates Exchange Online, train your management staff and users, and provide as-needed consulting and troubleshooting.
Progent's Cisco-certified wireless technology experts can assist organizations to configure, administer, and troubleshoot Cisco wireless devices such as Aironet and Meraki Wave 2 wireless access points as well as Cisco's Wireless Network Controllers.
Microsoft Windows Server Essentials is a value-priced, versatile OS that enables small organizations to make the move from the traditional physical in-house datacenter to the modern hybrid networking model that combines on-premises and virtualized cloud-based software and infrastructure. Progent's consultants offer cost-effective online consulting and troubleshooting for Microsoft Windows Server Essentials. Progent can help you to evaluate the potential productivity and cost benefits of migrating to WS 2012 R2 and implementing a hybrid local/cloud-based design for your computing ecosystem. Progent can provide full-service project management support so you can plan and execute an efficient migration to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Cloud platforms and services. Progent can also provide ongoing consulting, technical support, and customized training.
Office 365 Exchange Online allows you to use cloud-resident virtual machines, mailboxes and other email components to reduce hardware expense and management hassle. You can use Exchange Online to run all your mailboxes, or you can run a hybrid architecture that incorporates on-premises as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide affordable online technical support to help your organizations to evaluate the potential advantages of Exchange Online, design a solution that aligns with your business needs and budget, implement an efficient migration from your existing Exchange system to one that incorporates Exchange Online, train your management staff and end users, and provide as-needed consulting and troubleshooting.
Progent's Cisco CCIE-certified networking experts can help you to manage older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also help you to configure, manage, upgrade and debug Cisco ASA 5500-X firewalls with Firepower Services.
Progent can assist you with any aspect of Microsoft Azure integration such as requirements analysis, readiness evaluation, solution architecture, pilot testing, deployment, centralized administration, performance optimization, license controls, disaster recovery strategies, security policy enforcement, and compliance validation. Progent can assist you to configure and troubleshoot firewalls and VPN connections so that your users can securely access to Azure services, and Progent's Microsoft-certified consulting experts can assist you set up key Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange, SQL and SharePoint. Progent can also help your organization to set up a hybrid cloud environment that transparently integrates on-premises datacenters with Azure-based services.
Progent's background delivering Microsoft .NET services and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms make it possible to create specialized line-of-business applications and eCommerce solutions that operate transparently with Dynamics GP Software. Progent's Dynamics GP management reporting consultants can show you how to create reports that let you track your business more thoroughly, transforming raw data into valuable insights into your company and customers.
Progent's Microsoft certified consultants can assist you to evaluate Microsoft Windows 7 to verify application compatibility and to check its performance and stability working in your environment. Progent can also help you to assess the potential business advantages of adopting Microsoft Windows 7. If you decide that Windows 7 fits your business, Progent can help you to design and execute a smooth upgrade to Microsoft Windows 7 from a previous version of Windows.
The cluster technology built into the Datacenter and Enterprise versions of MS Windows Server 2008 has been dramatically re-engineered to simplify the installation, setup, and maintenance of clusters that provide improved levels of system availability, security, performance, and versatility. New or enhanced features include cluster verification, revamped configuration and deployment, unified cluster administration, redesigned cluster infrastructure for increased uptime, better security and quorum structure, elimination of failure points, greater storage and memory capacity, and enhancements for geographically dispersed clusters. Progent's clustered server consultants can help you evaluate the advantages of Windows clustering, design and execute an installation, train your IT personnel to manage your cluster environment, provide continuing consulting and technical help services, and create and validate a disaster recovery plan.
Progent's Palo Alto Networks firewall experts can show you how to choose, configure, and manage Palo Alto Networks firewall appliances to create a modern cybersecurity ecosystem that spans your data center and cloud-based resources and protects all users at any location with any endpoint device.
Progent uses an enterprise-class service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by every staff member to every client. The discipline of documenting and organizing support activity allows more effective support and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who won’t release the keys to the kingdom.
If your business computer system combines Sun Solaris technology with Microsoft Windows, Progent can help you to integrate your servers into a unified network that allows all your operating systems to run side by side for simple administration, seamless information exchange, high reliability, superior performance, and strong security. Progent's Sun Solaris and MS Windows integration assistance offerings include network architecture configuration and support, support for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, online network support and troubleshooting, on-site technical support, and Contact Center support.