Progent's Microsoft certified support team can show you how to define and deploy a smooth in-place Microsoft Exchange 2007 migration plan that minimizes productivity disruption, reduces long-term service demands, and makes your Exchange Server 2007 easy to administer. For complex multiple server or multi-site upgrades, Progent has the background to finish your project rapidly and affordably. Progent's Exchange 2007 help, troubleshooting, and design offerings include assistance with the integration of outside vendor enhancements of Microsoft Exchange Server 2007 and the design of unified messaging solutions based on Exchange Server 2007.
Exchange Server 2013 includes major improvements to the functionality of Exchange Server 2010 and delivers important innovations plus a revamped architecture. These improvements affect key areas like manageability, high availability (HA), security, cost of ownership, collaboration, expandability, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting professionals can assist your organization to evaluate the possible business benefits of migrating to Exchange Server 2013, create an efficient test and rollout plan, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent can also provide affordable online consulting and management for Exchange 2013.
Progent is among the most experienced network consulting firms for integrating email and messaging systems based on Exchange 2000. Progent is skilled in helping small and mid-size companies get the full advantages of Exchange 2000 under common situations such as upgrading from Microsoft Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 management.
Progent's Cisco wireless IP phone configuration and troubleshooting experts offer remote and on-premises support to help your organization build and maintain a Cisco wireless VoIP phone solution by providing services that can range from troubleshooting the set up of a wireless IP phone or access point to offering project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of an entire campus.
Progent offers nationwide urgent technical support and troubleshooting services for companies who operate environments based on versions of the Linux OS or whose information systems include a mix of Linux platforms/Linux and Microsoft technology. Remote network consulting provides maximum return for your information technology budget by extending user efficiency and shortening the time charged for computer analysis and repair. Advanced online support technology and experienced technicians and engineers allow Progent to solve the majority of IT problems without wasting time and expense by traveling to your location. In most of cases your IT problems can be dealt with by telephone or via a combination of phone support and online access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM certified security specialists to help with the toughest network issues.
Years of background providing Microsoft support and Cisco network consulting has enabled Progent to build a unique ability for serving branch offices that need network service with the flexibility associated with with small firms but which includes effective communications, thorough documentation, and adherence to corporate IT protocols. If your corporation maintains a branch office located anywhere in California or any region covered by Progent's engineers, Progent can provide a broad range of on-premises and off-site network support services and system design expertise.
The CISA credential is an important achievement that represents expertise in IS security auditing. Accredited by ANSI, the CISA credential requires that candidates undergo an extensive test administered by the ISACA international professional association. Progent offers the expertise of a CISA-Premier Cybersecurity audit professional able to assist companies in the areas of information systems audit services, information technology governance, network assets and infrastructure ROI, information technology service delivery, safeguarding of information resources, and disaster recovery preparedness.
Altaro VM Backup from Hornetsecurity provides small and mid-size organizations a reliable and affordable platform for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud architectures and also supports low-cost cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or on-premises consulting services to help you to design, install, optimize and debug a modern backup and disaster recovery system powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/recovery service powered by on Altaro VM Backup software.
Besides providing the expertise of Microsoft Dynamics GP specialists, Progent has experts in Dynamics AX, Microsoft Dynamics NAV Business Management Software, Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent can provide programming, troubleshooting, administration help, upgrade support, and one-on-one or group online training customized to meet your particular needs. Progent's experts also can show you how to integrate and maintain a secure, robust network infrastructure to support your ERP, MRP and accounting solutions.
Progent can provide access to a veteran specialist with years of hands-on experience configuring, managing, and enhancing telepresence platforms from top-tier vendors including Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent can work with your in-house IT support group, your Internet Service Provider, and your video conferencing technology supplier to assist your company maximize the business value of your video conferencing solution.
Progent's Juniper Networks-authorized NetScreen consultants can help your company to install and integrate NetScreen 5200 and 5400 routers, migrate from older NetScreen devices to the latest Juniper technologies, and repair network infrastructure issues in all-Juniper or mixed-technology environments.
Progent's webinars offer small companies the cost savings, convenience, and versatility of online seminars plus the proven training methods of seasoned instructors who use advanced technology to emulate real-time, interactive classes. Progent can provide online education for popular desktop software including components of Microsoft Office such as Excel, Word, PowerPoint, and Project: Dynamics accounting and management information products including Microsoft Dynamics GP (Great Plains); plus additional popular desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.
This page contains the latest updates on security threats, patches, and best practices. Contact Progent if your organization needs assistance securing your system against the latest IT security threats.
For over two decades, Progent has provided budget-friendly IT design, integration, debugging, security services, and development for networks of all sizes.
MS Office Communications Server provides IM and presence in a scalable, enterprise-grade solution offering enhanced security, transparent integration with popular Microsoft products, an extendable, standards-based development environment, and compliance with regulatory mandates such as HIPAA, SOX, and GLB. Your enterprise can realize cost savings and elevated business efficiencies, enhanced individual productivity, and better intellectual property protection with this simple-to-manage, highly available IM platform. Successful implementations of Microsoft Office Communications Server call for extensive planning and consideration prior to roll out. Progent's Microsoft-authorized professionals can provide the skill necessary to deliver all the benefits of Office Communications Server throughout your entire organization.
Progent's Cisco wireless VoIP phone configuration and troubleshooting consultants can provide online and onsite assistance to help you create and manage a Cisco Wi-Fi VoIP phone deployment by providing services that can range from debugging the configuration of a wireless VoIP phone or access point to offering project management outsourcing or co-sourcing services for updating the wireless architecture of a campus.
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to provide centralized management and world-class security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Progent's Symantec consultants can help you maintain discontinued Symantec firewall and Symantec VPN products such as the Raptor and VelociRaptor line or show you how to upgrade to current firewall solutions. Progent can also enable you to create and implement a complete security plan that can incorporate firewall/VPN appliances and software, outsourced security and virus protection services, server and application monitoring software, and documented policies and enforcement procedures. Progent has the expertise to be your one-stop source for continuing network support, maintenance, training, and security consulting.
Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to deliver web-based control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall.
Microsoft Dynamics 365 Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) offers small and midsize businesses a unified soultions for financials, inventory control, operations control, capacity planning, procurement, sales and marketing, supply chain management, and advanced reporting. Progent's Dynamics 365 Business Central/NAV experts can assist you to maintain your legacy Dynamics NAV environment or upgrade smoothly to a cloud-based, onsite, or hybrid deployment model.
Progent's Cisco-certified Catalyst Wi-Fi 6 and Wi-Fi 6E WAP experts offer economical remote and on-premises support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless APs.
Progent's Power BI consultants can assist your business to plan, deploy, maintain, update or debug your Power BI business analytics solution. Progent can also help you to prep your source data for Power BI reports and dashboards. Progent can show you how to implement and manage an onsite, cloud, or hybrid environment to run Power BI.
For corporations with branches in California or any region served by Progent's engineers, Progent's Microsoft-Premier network support professionals and certified Cisco network specialists can provide a range of network support services including project planning, Sarbanes Oxley compliance, office moves, corporate security, system architecture, on-site or phone-based branch office support, and troubleshooting for colocation hosting environments. A Progent IT architect can show you how to design a multi-office information system that makes smart use of co-location facilities and Internet data centers. Progent's Microsoft Certified engineers can help large corporations plan, deploy and maintain major rollouts of the latest releases of Microsoft technology including Active Directory, Microsoft Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progent's Cisco Certified Internetwork Expert and Cisco Certified Network Professional experts can assist you to configure Cisco products for connection solutions that incorporate simple, high-performance, integrated, and remote networking.
Cisco's Meraki MS family of switches are intended for environments that go from small branches to campuses. Progent's Cisco-certified CCIE consultants offer affordable online consulting expertise to help you to design and deploy a productive network solution that incorporates Meraki switches, simplify network monitoring and administration with Meraki's cloud-centric management architecture, set up policies to maintain security, create and validate a disaster preparedness plan, and resolve issues related to any facet of your Meraki ecosystem. Progent can also help you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi APs to build a unified networking infrastructure.
SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the fast development of cutting-edge enterprise-class programs that can give your company a critical competitive advantage. Microsoft SQL Server 2000 provides built-in support for XML and the ability to query across the Internet and beyond the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of background helping with Microsoft integration, ensures you success in designing, deploying and supporting Microsoft SQL Server applications that are well connected with other applications based on Microsoft's .NET environment.
Progent's application experts have worked for two decades with .NET technologies and the Visual Studio development system and are able to build or enhance .NET applications quickly and at low cost.
Progent offers nationwide online phone support and troubleshooting services for businesses that run networks powered by versions of the Linux OS or whose information systems feature a mix of Linux platforms/Linux and Microsoft Windows products. Remote technical support offers maximum leverage for your IT budget by extending user efficiency and shortening the hours charged for computer repair services. Advanced online support utilities and experienced technicians and consultants combine to enable Progent to handle most network problems without squandering time and money by traveling to your site. In the vast majority of situations your IT problems can be remediated by telephone or via a mix of telephone support and remote network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISA and CISM premier security professionals to assist you with the most difficult network problems.
Progent's Citrix-accredited consultants can assist you to evaluate the strategic advantages of XenServer as well as other Citrix products, and can assist your IT organization to plan, validate, execute, troubleshoot, and maintain a Citrix XenServer solution. Progent can in addition analyze your existing Citrix technology deployment and show you how to enhance consolidation, performance, security and compliance, uptime, and recoverability.
Progent's ProSight Virtual hosting services provide small and midsize companies a range of advantages including reduced capital costs, reductions in operational costs, improved executive focus, enterprise-class protection, enhanced availability, and regulatory compliance.
Progent's Microsoft-Premier SQL engineers offer an array of services to help small and midsize businesses to design, configure, manage, and repair SQL Server 2008 systems so that they get the optimum competitive benefit from this advanced relational database technology. In addition, Progent offers expertise for network architecture, enterprise-wide protection, and software programming to increase the strategic benefit of your computer network.
Stealth penetration testing is a key part of any overall IT system security strategy. Progent's security experts can perform extensive penetration checks without the awareness of your organization's internal network support staff. Unannounced penetration checking uncovers whether existing security monitoring tools such as intrusion incident warnings and event log analysis are correctly configured and actively observed. Progent can implement ongoing automatic PEN testing to map your internal/external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, harvested credentials, skipped patches, and unsound product defaults can be combined by hackers into the multi-vector attacks common to the latest versions of ransomware.
For medium-size businesses who need network consulting services, Progent offers an array of alternatives including local service, remote support, off-site Call Center, 24x7 support with automatic network monitoring, emergency staff augmentation, site relocation services, application development, and professional consulting. For midsize companies in California or other regions serviced by Progent's field engineers, Progent provides professional in-person support for solving network problems rapidly and affordably.
Progent wants to hire staff-level, results-oriented Microsoft accredited consultants with Microsoft Certified Systems Engineer certification; Cisco accredited system consultants with Cisco CCNP or CCIE credentials; security consultants with CISSP or CISM or equivalent security credentials; and advanced system architecture consultants with a background in mobile access, wireless networking, high availability, business continuity, data preservation, and VMware. Progent also is hiring employees to join Progent's staff of desktop service specialists and off-site support professionals. Also, We are seeking talented administrators able to perform effectively in Progent's high-growth, virtual office culture.
Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry background, at the front lines of network support, performing a broad range of technical projects for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This guarantees that you get not only world-class IT help, but also a support engineer with proven methods for applying technical knowledge to solve actual IT problems rapidly.
Progent's Microsoft-certified consultants can help your organization to plan for, deploy, and operate System Center 2012 R2 Configuration Manager. Progent can help you to migrate efficiently to Configuration Manager 2012 from an older device management platform or assist you to modify your current SCCM 2012 environment to support your evolving business requirements. Also, Progent can help you to create a software foundation that extracts the most value from SCCM by providing expertise with related Microsoft platforms such as Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services, and IIS.
Progent's Cisco CCIE-certified wireless infrastructure experts can provide remote or on-premises integration and troubleshooting services to assist you to plan, configure, upgrade, optimize, manage and debug Aironet Wi-Fi access point environments of any size or architecture. Progent's Cisco wireless controller consultants can also help you to integrate your wireless environment with your wired network infrastructure and cloud-based resources to create a seamless enterprise-wide connectivity solution that is easy to manage and scale. Progent also can provide affordable Wi-Fi site surveys to help you to decide the most efficient selection, placement and configuration of Aironet Wi-Fi access points to accommodate your unique workplace layout, building structure, and expected network traffic.
For small organizations interested in Progent's network support outsourcing, design expertise, or troubleshooting offerings, phone 800-993-9400 or e-mail information@progent.com.
Progent is a reseller and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-centric threat management solution that includes machine learning technology and expert services to deliver comprehensive endpoint detection and response.
Progent's certified Windows 2003 Server consultants offer network help and IT consulting services for the complete family of Microsoft .NET Enterprise Servers, Windows Server 2003, and Microsoft Windows Server 2000. Progent's Windows Server 2003 upgrade, configuration, update, and support offerings include system design, deployment, project management, on-premises and off-site network support and troubleshooting, Call Center outsourcing, CISM-certified security services, comprehensive outsourcing, and cost-effective co-sourcing.
Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to design a disaster recovery system built around Microsoft's latest Failover Clustering tools including Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class storage clusters using low-cost equipment, Virtual Machine Load Balancing for improving the performance and resilience of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for easy, economical deployment of a stretch cluster quorum arbitration point.
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help you to halt the spread of an ongoing ransomware attack. Call 800-462-8800
Progent's Microsoft certified consultants provide a variety of support services for Microsoft Dynamics GP. Dynamics GP is a Microsoft accounting platform and business management tool built, like all Microsoft accounting solutions, on the expandable and popular platform of Windows technology. Microsoft Dynamics GP 2010, the most recent version of Microsoft accounting software in the Dynamics GP/Great Plains family, provides an affordable solution for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Dynamics GP/Great Plains is simple to install and configure, and with its modular design you are able to purchase only the capability you currently need, with the ability to add clients and increase functionality when necessary. Progent's Microsoft Dynamics GP Software support engineers can show you how to deploy, configure and administer Dynamics GP 2010 as well as earlier versions of Microsoft Dynamics GP.
Progent's ProSight Virtual Hosting and Management service provides complete hosting of a small or mid-size organization's servers in a solution that delivers the maximum degree of dependability and scalability and is also simple to migrate to another host. ProSight Virtual Hosting and management services are based upon proven virtualization techniques that enable small and midsize businesses with multi- platform IT systems to save dramatically on the expense of capital investments, infrastructure support, and network management while benefiting from world-class reliability and an unmatched degree of vendor flexibility.
Microsoft Exchange 2013 includes significant enhancements to the functionality of Exchange Server 2010 and introduces important innovations as well as a revamped architecture. These enhancements affect vital areas including manageability, availability, security and compliance, operational costs, collaboration, extensibility, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you evaluate the possible business benefits of upgrading to Microsoft Exchange Server 2013, create a cost-effective validation and rollout plan, and educate your IT team to manage your Exchange Server 2013 environment. Progent also offers ongoing remote consulting and support and management for Exchange Server 2013.
Progent's Windows consulting experts can help businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from an older version of Microsoft Windows. Online and onsite evaluation and migration services for Microsoft Windows 10 provided by Progent include ROI analysis, project supervision, application compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid solutions, mobile device management and synchronization, teleworker connectivity, data and identity security, streamlined deployment and administration, network design, Wi-Fi support, disaster recovery planning, webinar training for network management staff and users, and ongoing Call Center support services.
Progent's Cisco-certified CCIE network experts can assist your business to configure, manage, upgrade and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall consulting, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone expertise, and CUCM/CallManager software support.
Immediate SMS Server 2003 Migration Computer Consultants
If you want to update your corporate web site, build internal webs for applications such as human resources or worker training, establish a high-impact web presence for a new venture, or write line-of-business, data-driven specialized web applications, Progent can provide talented and experienced web designers. Progent's experts can also help you design and maintain a safe, robust server and communications infrastructure, including off-site and wireless connectivity, to support your web solutions.
Cisco's Catalyst Wi-Fi controllers streamline the administration of wireless LANs by unifying the provisioning and control of wireless access points, optimizing Wi-Fi performance by reducing the effect of radio frequency congestion, enhancing wireless availability with rapid auto-failover, and strengthening data security by identifying cyber threats and analyzing network traffic based on user type and location. Progent can help your business to deploy Cisco Wi-Fi controllers to manage and monitor Wi-Fi networks of all sizes. Progent can help you to maintain and debug your existing Cisco Wi-Fi environment or implement an efficient transition to Cisco's modern Wi-Fi controller technology.
Progent's Microsoft-certified engineers offer affordable remote support and development services to assist your business to design, implement, administer, and troubleshoot Microsoft SharePoint 2010 environments that can involve web sites that can function as intranets, extranets, document management tools, blogs, data warehouses, business analytics, enterprise-wide search, Visio-driven workflows, and other utilities to support and improve collaboration. Progent can help you combine SharePoint 2010 with Microsoft SQL Server and with other databases as well as with Microsoft's familiar desktop programs like Excel, Word, PowerPoint, and Project. Progent can assist your business to migrate from previous releases of SharePoint or move a multi-vendor mix of web applications into a consolidated and easy-to-manage SharePoint 2010 solution.
Progent's Microsoft-certified consultants have 20 years of background designing, installing, and supporting messaging systems for companies in the and throughout the U.S. Progent provides affordable Microsoft Exchange Servers consulting services to ensure that your email environment features protection, fault tolerance, easy access for off-site and mobile users, efficient management utilities, and productive integration with telephony. Progent provides expertise and integration services for Microsoft Exchange 2016, Microsoft Exchange 2013 Server, Exchange 2010, Exchange 2007 Server, Microsoft Exchange 2003 Server, and MS Exchange 2K Server. Progent can also help small or mid-size companies to upgrade to MS Exchange 2016 or Microsoft Exchange 2013.
Progent's expert support team can help you define and deploy a smooth in-place Exchange Server 2003 migration strategy that minimizes productivity disruption, reduces long-term support requirements, and makes your Microsoft Exchange Server 2003 easy to administer. For complex multiple server or multi-location migrations, Progent has the background to finish your move quickly and affordably. Progent's Microsoft Exchange Server 2003 help, repair, and consulting services include expertise with the configuration of outside vendor enhancements of Microsoft Exchange 2003 Server that are best aligned to your business goals.
Progent's expertise delivering Microsoft .NET services and Microsoft SQL Server help, and Progent's programming experience with VBasic, XML, and other developer platforms enable Progent to design custom line-of-business applications and eCommerce solutions that integrate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting consultants can show you how to create reports that allow you to analyze your business more thoroughly, transforming uncooked information into useful insights into your business.
Progent's CCIE-certified networking experts offer advanced support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability systems.
Progent's Microsoft-certified engineers can help your company to streamline desktop PC software update management by providing expertise with administration solutions such as Configuration Manager, Systems Management Server, and Windows Server Update Services (WSUS).
Progent's Cisco-certified VoIP phone and video IP phone consultants can help your business to integrate, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from legacy VoIP products to the latest HD media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified CM, previously known as CallManager, or with Cisco Unified Communications Manager Express to create a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Unified CM applications that include Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent can deliver expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, configuring SIP gateways, installing Cisco ISR routers with CUBE VoIP networking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.
Progent uses a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small support firms who provide minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation sent by each staff member to every customer. The practice of detailing and archiving support activity results in more effective support and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who won't let go of vital service information.
Progent's Reseller Program for IT Service Providers lets you use Progent's information technology experts while retaining your own service brand as a seamless arm of your network consulting team.
Progent's Cisco-authorized IT engineers can help you design an economical, 24x7 Internet connection architecture that can deliver 24x7 Internet access through a broad range of high availability Internet access technologies including high availability BGP, automatic fail-over, and multiple Internet Service Providers. Progent can provide CCIE engineers to help you apply the most current technology for 24x7 Internet access to implement an affordable, fully redundant Internet network with automatic failover and other capabilities to create zero-downtime Internet availability.
Progent offers a variety of IT service bundles for small businesses. These IT outsourcing and network monitoring services are built around the proactive problem handling capabilities of Microsoft System Center Operations Manager 2007, a state-of-the-art network and system support software platform that monitors the availability, performance, and security of your network and isolates incipient problems before they can bring down your system. With Progent's economically priced IT service packages, small businesses can choose a simple co-sourcing service program based on Microsoft System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing package.
Progent's UNIX family consulting services offer small companies and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide range of experience provides you with a convenient single source to show you how to create and maintain a protected and robust mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.