Progent's ransomware experts can help your business to assess your ransomware vulnerability, monitor and guard your IT environment, assist with settlement negotiations with a threat actor, and restore an information system damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.
System Center Configuration Manager automates software provisioning across multiple sites, centralizes compliance settings management, inventories network resources, protects against corporate data leakage, performs network health monitoring, enables secure end-user self service, and offers a single point of control for administering mixed-operating system ecosystems based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud experts can help you with any facet of designing, installing, operating and repairing a System Center Configuration Manager solution for local, cloud-based, or hybrid networks.
Colocation data centers allow businesses to share enterprise-class data centers for hosting computer hardware that runs critical applications and services. Progent's Microsoft and Cisco premier IT experts can help your small business with all aspects of your colocation program such as choosing and moving to a colo facility, designing system architecture, defining required equipment, on-premises and on-line maintenance, setting up remote network administration, and education your IT staff.
Progent's ransomware consultants can assist your business to assess your ransomware defenses, remotely monitor and protect your IT environment, help with negotiating a settlement with a threat actor, and rebuild an information system damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Progent's expert consultants can help you define and deploy an efficient in-place Exchange Server 2007 upgrade plan that minimizes network downtime, simplifies ongoing service demands, and makes your Exchange 2007 Server easy to administer. For complicated multiple server or multi-site upgrades, Progent has the background to complete your project quickly and economically. Progent's Microsoft Exchange Server 2007 help, repair, and design services include expertise with the integration of third-party enhancements of Microsoft Exchange Server 2007 and the design of unified messaging solutions powered by Microsoft Exchange Server 2007.
Progent can assist your business to evaluate the wealth of subscription options available with Microsoft 365, formerly called Office 365, and integrate your network with Microsoft 365 in a way that delivers maximum business value. Progent offers expertise with cross-vendor networks that incorporate Windows, macOS or OS X, and Linux software. Progent can also assist your business to build and manage hybrid solutions that transparently integrate on-premises and cloud resources.
Progent can assist you to design a migration to Teams from Skype for Business Online and install, manage, and debug a cloud-based or hybrid implementation of Teams. Progent can assist you to connect Teams with Microsoft 365 apps, Exchange Online, SharePoint Online, and your PBX.
System Center Configuration Manager 2016 automates application and device deployment across multiple sites, centralizes compliance settings management, inventories network resources, guards against corporate data leakage, performs health reporting, enables secure self service, and delivers a single point of control for administering multi-OS ecosystems based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud specialists can assist businesses of any size with any aspect of designing, installing, operating and troubleshooting a System Center 2016 Configuration Manager deployment for local, cloud-based, or hybrid environments.
Progent's Helpdesk management and co-management service programs help organizations to save money, enhance productivity, and adjust quickly to fast-changing business conditions.
Progent's management team consists of seasoned professionals with decades of background providing computer consulting, troubleshooting, and strategic information system planning to organizations ranging in size from startups to global enterprises. Great service calls for great people, and Progent is proud to have assembled a management staff that can provide businesses with the best service value available anywhere.
Progent's proven ransomware recovery experts can assist your business to rebuild an IT network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
Progent offers the support of a veteran specialist with years of experience configuring, managing, and upgrading telepresence systems from leading suppliers including Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can work with your in-house network support team, your ISP, and your video conferencing platform vendor to assist your organization increase the strategic value of your telepresence solution.
Progent can help you in any phase of your upgrade to Exchange Server 2019 including configuring Windows Server 2019 Core for hosting Exchange; planning high availability (HA) system topology for a local, Microsoft cloud connected or hybrid environment; migrating mailboxes; planning and implementing Windows Hyper-V; setting up HLB; building DAG groups with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and configuring Outlook clients.
If you are developing UNIX or Linux applications in an environment that includes Microsoft Windows-based servers, desktops, and office applications, Progent can provide full-service information technology outsourcing that allows you to focus on your field of high-value expertise while avoiding the constant distraction of maintaining your company information system. Through the use of automated network monitoring and by delivering online and in-person assistance as your business needs it, Progent offers an affordable solution for supporting an IT network that features high reliability, security, and efficiency. Progent's developer support offerings include comprehensive network support outsourcing, virtual server infrastructure, online and on-premises service and troubleshooting, network monitoring, and Help Desk Call Center support.
Progent's application developers have worked for 20 years with .NET technologies and the Visual Studio development system and are able to create or modernize .NET applications quickly and affordably.
Progent offers access to the cost-effective services of online Internet connectivity experts to help your company to assess or update your ISP services so your Internet connectivity solution meets your business needs. Support services available from Progent include evaluation of your existing bandwidth use, carrier and service plan comparison and selection, network provisioning, and overseeing a seamless move to a new carrier and/or service plan. Provisioning can include enhancing current routers and switches and configuring new ones, setting up firewalls, and designing dependable BGP configurations.
Progent is an authorized Hornetsecurity/Altaro partner and can plan, install, and manage a deployment of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files residing within your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows endpoints.
Progent can provide expert online consulting to help organizations connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine physical resources along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services such as Microsoft Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Duo managed services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other personal devices.
Nagios and MRTG are powerful, license-free monitoring utilities that run under Linux and can be used to analyze UNIX/Linux environments, Windows networks, or multi-platform situations in which the Linux OS and Microsoft Windows run side by side. The Nagios monitor lets network managers to track system services including POP3, HTTP, SSH, and NNTP. Multi Router Traffic Grapher lets you graph the traffic through SNMP network appliances including processors, routers, and switches. Progent's network monitoring experts can help you use both these tools to streamline and repair your network.
The Contact Center support delivery model adopted by Progent offers small companies an effective option to reliance on independent service individuals by offering broad technical knowledge shared by multiple support teams, optional round-the-clock access to urgent help, escalation capability to top-level experts for handling even the most difficult problems, support consistency and dependability, quick follow through enforced by veteran IT service administrators, a choice of convenient techniques for initiating support tasks, and excellent progress visibility made possible by trouble ticket updates and available via a web-based portal.
Progent has two decades of background helping small and mid-size businesses to plan, deploy, tune, manage, and debug IT networks that support teleworkers.
Progent's Microsoft-certified consultants offer organizations of any size consulting, troubleshooting, and development expertise for SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise collaboration platform that utilizes web-based technology for intelligently connecting people, teams and information. Microsoft SharePoint Server provides a central spot for your employees or clients to access, organize, distribute and interact with useful information, files, and software and to interact with other people. SharePoint allows quicker and more intelligent decisions, more efficient access across groups and more economical business practices. Windows SharePoint Services join workers, clients, workgroups and major tasks with the information they've developed in a manner that makes data convenient to locate, download and apply. Progent's SharePoint consultants can help your organization to support your current SharePoint ecosystem or upgrade to the latest version of SharePoint Server or to SharePoint Online.
Progent has been delivering SharePoint consulting services since the first product was published over two decades ago, and Progent has the breadth and depth of technical knowledge to assist organizations of any size to plan and carry out a SharePoint Server 2013 installation and develop SharePoint Server 2013 apps that add significant business value to your information network. Progent's Microsoft-certified consultants can assist you to assess the risks and benefits of migrating to SharePoint Server or SharePoint Online from older versions of SharePoint or from a different collaboration solution; decide if an on-premises, Cloud-based or hybrid configuration is best suited for your company; and pick the most appropriate version of SharePoint 2013 for your applications. Progent can provide comprehensive project management outsourcing or can assist in specific tasks related to your SharePoint 2013 deployment.
Progent offers three essential types of Contact Center services : Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Services, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft professionals gives your customers instant access to a dependable support group with extensive experience delivering phone support and remote access troubleshooting for IT systems powered by Microsoft technology. Progent's concentration is on earning the support Call Center a positive image as a key contributor to business performance. Progent's goal is to fix rather than merely record problems.
Small to mid-sized businesses can now get all the benefits of System Center Operations Manager 2007 and also have fast access to Progent's Microsoft and Cisco Premier IT consulting professionals. With Progent's economically priced IT support packages, small and midsize businesses can choose a simple Microsoft System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent supports Operations Manager 2007 to offer small business networks enterprise-class availability, protection, and performance.
If you have a small business IT system with 10 to 50 network users, Progent's computer outsourcing services free your company from over-reliance on an individual independent service provider while giving you affordable and dependable access to high-quality network expertise. By providing network support help when you require it, providing specialized expertise for key technologies, offering value-added services such as automated server monitoring, and charging only for support you receive, Progent offers you an economical way for maximizing the business value of your small office information system. Progent is the smart way for small organizations to create and support a robust and secure information network and to have fast access to the experienced help ordinarily restricted to businesses who are able to support a large internal IT organization.
Progent's Microsoft-certified professionals can help you to assess the business value of Windows Server 2012 R2 for your organization, create test systems and rollout plans, optimize your infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud datacenters, educate your IT support, team, create a corporate-wide security strategy, automate network management, help with creating applications, and generate and validate a disaster recovery/business continuity plan.
If you have a small business network with 10 to 50 desktop users, Progent's computer outsourcing services free your company from dependence on single independent service provider while giving you cost-effective and dependable access to high-quality network expertise. By providing network support service when you need it, offering advanced expertise for key applications, delivering unique services such as automated network monitoring, and charging only for support you use, Progent offers you an economical solution for maximizing the productivity and profitability of your small office network. Progent is the smart way for small organizations to create and support a reliable and secure information network and to have quick access to the experienced consulting ordinarily available only to enterprises who are able to afford a sizeable internal IT organization.
Progent can supply small companies with an information management professional who can function as a part-time Chief Information Officer. This part-time CIO can provide long-term direction to help you deploy appropriate technology to improve business processes so they align better with your business goals. Your company can create and implement a well conceived IT plan without absorbing the expense of a full-time Chief Information Officer.
Progent's Microsoft-certified Windows 11 experts can provide an array of services to support Windows 11 including cloud integration, mobile management and synchronization, telecommuter access, security and compliance, streamlined provisioning, and Call Center support services.
The sophistication and connectivity demands of Microsoft Windows Servers calls for a network consulting team with practical experience and broad familiarity with planning and integrating seamless, comprehensive business technology systems. The background of Progent's Microsoft-certified experts, which averages more than 10 years working with Microsoft technology, assures you success deploying Windows Server 2008 and Windows Server 2003 to match optimally with your strategic objectives. Progent's IT services can help you with designing, deploying, administering, and supporting Windows Server systems that increase the productivity of your IT system. Progent's consultants can help you with Microsoft Windows 2008 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP and other clients.
Progent can provide the part-time assistance of a seasoned Chief Information Officer who can provide strategic direction to assist your company pick and maintain IT solutions to match your current situation and that can be a solid basis for your future growth. Progent's temporary CIO services provide economic advantages to organizations who want to maximize the benefits from their IT expenditures but who are without the budget or unwilling to take on another high-level manager to their head count. Since Progent is vendor-agnostic, with a large staff of engineers certified to maintain all major operating systems and connectivity technologies plus a wide selection and business applications, Progent is in a unique situation to provide unbiased recommendations as well as advanced technical support for creating information systems that fit the particular requirements of your business.
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Progent can provide enterprise clients the services of a NetApp-certified consultant to deliver remote or on-premises support for NetApp's complete family of SAN software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series hardware lines. Components of NetApp SAN technology supported by Progent include system dsign, cloud integration, virtualization, migrations, non-disruptive patching, storage management, security and compliance, high availability, and troubleshooting. Progent can provide Level 3 support to assist you to resolve issues with NetApp SAN deployments efficiently based on best practices.
Progent's ransomware experts can assist your business to assess your ransomware vulnerability, monitor and guard your IT environment, assist with negotiating a settlement with a threat actor, and rebuild an information system damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
Progent's Support Program for IT Service Providers lets you take advantage of Progent's consulting experts under your own brand as a seamless extension of your network services team.
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ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need important software patches, or resolving performance problems.
Progent's pricing model is to bill for phone support and on-site help by the minute. Consequently, you pay just for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for support services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity does away with big invoices for fast solutions so you will not be forced to allow minor problems to fester.
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Progent's data protection experts can help your company to design, deploy and troubleshoot a backup/restore plan built around MSP360 technology. MSP360 offers file or image backup/restore for VMs and physical machines, works with all leading public clouds, and permits you to create a data protection solution with a low Recovery Time Objective and a defined Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and management of your backup environment to protect against data loss resulting from human mistakes, system glitches, ill-intentioned users, and malware attacks like ransomware. To find out more, see ProSight Data Protection Services 360 Backup services.
Progent can provide cost-effective online consulting to assist businesses of any size to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, architectural design, testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery mechanisms, and security strategies.
Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to streamline their business processes by automating crucial sales activities including listings, orders, payments, fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales, vendors can broaden their market, reduce their cost of sales, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide programming, workflow integration, project management support, and mentoring to help you cut development time and costs and speed up your return on investment.
Remote continuous monitoring, proactive alarms, and periodic reports are crucial to preserving the proper operation of your IT system and avoiding preventable and costly disruptions. Remote Monitoring and Management (RMM) technology has progressed so far that companies of any size can afford a level of protection that was once limited to enterprises. Progent offers a variety Remote Monitoring and Management (RMM) options delivered as low-cost services created to assist your company to detect and fix a an array of network issues before they can hurt your business.
Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management solution that incorporates AI software and expert services to provide cutting-edge endpoint detection and response.
Cisco's Meraki MS family of access and aggregation switches are designed for sites ranging from branch offices to large campuses. Progent's Cisco-certified CCIE consultants offer cost-effective remote consulting expertise to help your company to plan and implement an efficient network solution based on Meraki MS switches, streamline network monitoring and administration with Meraki's cloud-centric management tools, define policies to maintain security, develop and validate a disaster preparedness strategy, and troubleshoot technical issues associated with any aspect of your Meraki deployment. Progent can also assist you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi APs to create a cohesive networking infrastructure.
Microsoft supports transparent hybrid networks that integrate Microsoft 365 and on-premises Exchange deployments. This permits you to have certain mailboxes located at your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist you with any phase of planning, integrating and troubleshooting your hybrid Exchange Online solution. Progent's Exchange consultants can deliver as-needed support to help you resolve challenging technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Exchange initiative is carried out on schedule and within budget.
Progent's CISSP-certified network security experts can assist businesses of all sizes with any facet of IT security. Progent can help create cost-effective security systems that protect a small office against modern malware attacks or Progent can plan, configure, and monitor a comprehensive security strategy for hybrid enterprise networks that support local, online, and mobile users sharing IT resources distributed over a mix of physical sites and various clouds.
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Progent's Test and Training Lab at the QTS Data Center can be used for piloting mission-critical applications, developing cost-effective migration procedures, evaluating and optimizing performance, designing or validating business continuity solutions, mitigating compatibility issues, and establishing training environments for new technologies. For Progent clients who lack adequate in-house resources to assemble proper test environments, the lab cuts capital outlay and engineering risk and helps keep vital network projects on schedule.
Progent's Support for IT Service Providers lets you take advantage of Progent's consulting experts under your own brand as a transparent extension of your network services staff.
Progent's Duo managed services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices.
Colocation sites allow companies to share enterprise-class data centers for hosting computer equipment that runs critical applications and services. Progent's Microsoft and Cisco premier IT experts can help your small business with all aspects of your colocation strategy including choosing and moving to a colocation site, creating network topology, defining required equipment, on-site and remote troubleshooting, establishing online network administration, and education your IT staff.
Progent's Test and Training Lab at the QTS Internet Data Center can be used for testing mission-critical applications, creating efficient system upgrade procedures, evaluating and optimizing performance, planning or verifying disaster recovery strategies, resolving compatibility problems, and building training environments for new technologies. For Progent customers without adequate in-house resources to assemble effective pilot environments, Progent's Test and Training Lab reduces capital costs and engineering risk and helps keep vital IT projects on schedule.
Remote management cards give network managers full control over a server without the need for an on-site visit. Using remote server management cards, all console screen information plus keyboard and mouse functionality are transferred to an off-site session to a support expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized consultants can help you to design, implement, and support a fault-tolerant business network that incorporates remote server management cards and Progent can use these remote management cards to provide efficient off-site technical assistance. Progent has experience with a number of remote management cards such as Aten IP9001 remote management cards, American Megatrends MegaRAC remote server management cards, Dell remote server management cards, HP Lights-Out remote management cards, and Peppercon eRIC remote management cards.
Progent's Cisco-Premier technology experts offer professional PIX Firewall support services encompassing architecture, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector threat protection, and safe connectivity services. Ranging from compact, easy-to-install desktop devices for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls provide a healthy level of security, performance and reliability for business networks of all sizes. PIX firewalls are based on a proven, specially designed platform, PIX OS, minimizing potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and connectivity services, including powerful application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote-access IPsec VPN connectivity, intelligent access services, and flexible administrative tools. Progent's Cisco experts can show you how to choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
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Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to design and carry out a cost-effective migration to Windows Server 2019 using your current deployment architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 offers major enhancements in scale, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud integration, resilience, and Linux support.
Progent offers high availability load balancing support covering network load balancing, load balanced applications, network infrastructure routing, and content dispatching technology including Cisco Content Engine. fault tolerant load balancing providers for which Progent can provide consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Content Engine and LocalDirector 400 series, and F5 Networks BIG-IP.
Progent's seasoned team of network consultants and application specialists have years of experience providing online and onsite assistance for businesses of any size who need to integrate Android phones and tablets into their IT networks so that users can be productive from virtually anywhere. Progent has the range of know-how to resolve network issues that span multiple vendors and that entail a mix of older and current technology. Progent offers cost-effective online technical support to help you with any aspect of planning, deploying, managing and maintaining your BYOD environment. Progent can provide as-needed support to assist you to resolve particularly stubborn IT issues, or Progent can provide outsourced or co-sourced project management support to ensure that you finish major IT projects on schedule and within budget. Progent can help with on-premises, cloud-centric, or hybrid network environments and offers expertise with all major operating systems, applications, management tools and hardware infrastructure. Progent also offers customized group or one-on-one training sessions to show you how to manage and operate Android phones efficiently.
The CISA credential is a prestigious qualification that indicates mastery in information system security auditing. Accredited by the American National Standards Institute (ANSI), the CISA credential has candidates undergo a comprehensive examination administered by the ISACA international professional association. Progent can provide the services of a CISA-Certified network security audit professional trained to help companies in the fields of IS audit process, information technology administration, systems and architecture ROI, information technology support, safeguarding of information assets, and disaster recovery preparedness.
Progent's IT outsourcing packages provide economical network support for medium-size businesses. Whether it includes planning network infrastructure, creating an in-house Help Desk or using an outside one, rolling out a new email platform, monitoring your system, or developing a web-based eCommerce solution, outsourcing your IT technical services can reduce expenses and minimize uncertainties, permitting IT support expenses to grow in a more moderate and manageable manner than is possible by assembling a bulky, all-purpose in-house network support organization. Progent's Outsourcing White Paper and flyers show how Progent can enable you to build a protected and highly available system architecture for your critical Windows-based applications such as Windows 2008, Microsoft Exchange Server 2007, and SQL Server.
Progent can deliver a broad array of cost-effective services to assist your business to deploy, integrate, troubleshoot, and administer workstations and laptops based on Microsoft Windows, macOS and OS X, or various editions of Linux. Progent can provide onsite or online technical support for individual computers or notebooks or work with your business to plan and implement a large-scale rollout of new or revised operating system platforms and business applications. Progent can also supply consultants and technical workers to assist you to prepare for and implement an office relocation or consolidation designed to produce minimal interruption to your productivity.
Progent's Cisco-Certified network consultants can help you to use Cisco's network management tools alongside a selection of specialized third-party applications to build a complete network management strategy in order to keep your environment operating smoothly, fully utilize limited resources, protect your data, recover rapidly from hardware failure or deliberate attacks, and enable you to expand or repurpose network resources intelligently and economically as your company evolves.
The Contact Center service model used by Progent's Technical Response Center gives small companies an dependable alternative to dependence on freelance service individuals by offering extensive technical knowledge shared by numerous support teams, optional round-the-clock access to emergency assistance, fast escalation to world-class experts for handling the most intractable issues, support consistency and dependability, quick follow-up overseen by veteran support managers, a choice of easy-to-use mechanisms for requesting service tasks, plus excellent progress transparency enabled by trouble ticket updates and available through a web-based portal.
Progent's Technical Response Center (TRC) provides nationwide extended hours remote assistance for computer systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support experts provide after-hours phone help and remote direct network connection to troubleshoot and resolve network problems quickly and economically. The breadth of technical expertise available from Progent's staff of country-wide support engineers makes it possible to escalate even the most difficult problems to qualified specialists as required. For critical problems, the TRC endeavors to respond to your request for service in less than one hour.
Altaro VM Backup software from Hornetsecurity offers small and mid-size organizations a reliable and affordable platform for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud-hosted architectures and also supports low-cost cloud backup to Azure storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of online or onsite services to help you to design, install, optimize and debug a modern backup/restore system based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup software.
Progent's Microsoft-certified consultants can assist your business to plan for, implement, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade smoothly to Configuration Manager 2012 from an older device and application management solution or assist you to modify your existing SCCM 2012 ecosystem to support your changing business requirements. In addition, Progent can assist you to create a software foundation that extracts the most value from SCCM 2012 by delivering expertise with related Microsoft platforms including ADDS, SQL Server and SQL Server Reporting Services, and Internet Information Services.
Progent is convinced that a well designed and executed network can be a crucial piece for accelerating a company's growth, and we follow this philosophy in our own network environment. We have created a zero-downtime virtual office network that enables Progent's in-house engineers and certified contractors to deliver rapid and effective support, cooperate closely on sophisticated jobs, and gain from professional and personal maturity from being part of an exciting company ethos of personal drive and freedom.
Progent's Cisco Meraki wireless access point experts provide remote and on-premises support to assist organizations of any size to plan, install, manage, expand or debug Wi-Fi systems that include Cisco Meraki wireless access points. Progent can help your business to configure and support Cisco's Meraki-based wireless infrastructure for environments that range from a telecommuter's home or a branch office to a large campus or a multi-site enterprise. Progent can also help you to configure other Cisco products such as switches, routers and ASA firewalls to build a seamless ecosystem that provides the same access, performance, security compliance, ease of management and uptime for wired and wireless users regardless of their mobility or device.
Progent's Intune consultants can assist your company to understand the strategic case for utilizing Intune for configuring and managing your mobile computers including notebooks, smartphones, and tablets based on Windows, Apple iOS, and Android. Progent can assist you to define policies, set up pilot environments to evaluate the appropriateness of Microsoft Intune for your environment, install Intune across your IT ecosystem, integrate Intune with SCCM for single-console change management, and troubleshoot your Microsoft Intune solution.