Consulting and Technical Support for BlackBerry Environments
BlackBerry ConsultantsBlackBerry wireless smartphones were at one time one of the most popular solutions for maintaining anytime-anywhere access to email, calendars, web-based programs, and other critical business information. Progent can provide Sacramento, California businesses the services of BlackBerry-premier professionals who can assist organizations to manage existing BlackBerry environments or transition efficiently to a modern smartphone platform.

As the complexity of small company networks has expanded, and as the need for world-class protection, reliability, and recoverability has grown to be the standard for businesses of any size, successful integration and support of BlackBerry technology has become increasingly difficult. To deal with issues like security, business continuity, and synchronization of BlackBerry PDAs with a variety of email servers and company databases, small businesses often resort to outside consulting firms who specialize in BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can help small organizations to plan, manage, and troubleshoot BlackBerry-based environments affordably and effectively, eliminating the necessity for an internal BlackBerry solutions expert and lowering the cost and hassle of supporting wireless work groups. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified network security specialists. This range of knowledge, combined with Progent's efficient online service delivery capabilities, gives small businesses an economical alternative for incorporating RIM BlackBerry products productively into their business information network.

Progent's experts can help your business with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Exchange Server setup so that your database and email systems operate optimally with BlackBerry BES Server. Progent can also assist you to upgrade from older versions of BlackBerry and Microsoft software, configure streamlined administration tools so you can monitor and control BlackBerry devices across your company, recommend security policies that are right for your business, customize mobile applications, and make sure that your network infrastructure is properly configured to handle your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be recovered quickly and safely.

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

Integration Expertise for BlackBerry Enterprise Server
RIM's advanced solution for managing large collections of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful tool allows Exchange, IBM Lotus Domino, or Novell GroupWise clients to send and receive emails that stay encrypted during transit to ensure maximum data protection. BlackBerry Enterprise Server also streamlines a broad variety of key management jobs that span from BlackBerry deployment and upgrades to wireless security and high availability.

RIM BlackBerry BES Server Integration Support

Progent's BlackBerry-certified engineers can show you how to utilize BlackBerry Enterprise Server to do routine tasks like:

  • Deploy and manage applications
  • Plan smartphone, program, and IT policy updates
  • Upgrade BlackBerry device software remotely
  • Control user and group configurations with BES Server's vast library of policies

Progent's BlackBerry-premier engineers can also assist you to utilize BlackBerry Enterprise Server to perform important procedures not supported by the less advanced BlackBerry BES Server Express. These tasks include:

  • Install and manage BlackBerry's high-availability infrastructure using VMware
  • Install BlackBerry devices wirelessly
  • Establish custom management roles
  • Automatically track and report on the overall health of your BlackBerry solution

How Progent Can Assist Your Business to Maintain and Support Your BlackBerry Environment
Progent can provide a seasoned engineer who has been awarded certifications from RIM in all major aspects of BlackBerry integration. Progent's BlackBerry consulting services span areas from troubleshooting synchronization issues to designing wireless productivity solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Support Specialist can assist you to carry out basic support operations such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters and auto-signature, changing user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate email software. Progent's seasoned experts can in addition help your company to resolve a wide array of issues concerning synchronization, device recognition, messaging reconciliation, web access, wireless connectivity, Instant Messaging, workstation software installation, and Desktop Redirector.

As a leader in delivering nationwide remote consulting services for small office networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your wireless technical support costs at a minimum and, by handling issues promptly, improves the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified expert can show you how to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical procedures such as troubleshooting enterprise activation problems, registering and deleting BlackBerry smartphone users, setting activation passwords, configuring over-the-air software loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also help you to operate management tools such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and utilizing wireless LANs for enterprise activation. Also, Progent can help you understand the function of IT policies in the BlackBerry Enterprise environment and assist your company to select and install appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Microsoft Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging system powered by Microsoft Exchange. Progent's BlackBerry engineer offers expertise in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can assist you to install and delete BlackBerry device clients on Microsoft Exchange and Windows Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and support storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, install access control lists, control Exchange Server data flow, create, update, and apply WLAN and VPN configurations, set up SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, repair, and document a wireless environment based on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and technology needs analysis, system design, deployment planning and implementation, performance optimization, configuration of a high-availability architecture, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational goals and to design a mobile wireless environment that fits within your information technology budget and aligns with your business plans. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to accommodate a BlackBerry BES Server, help your organization to decide which management model and hardware products match your requirements, and analyze your email and messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart decisions about alternatives for software editions, processors and storage, network design, and application configuration.

To maximize network security, Progent's BlackBerry-certified consultant can assist your company to choose and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-premier security engineers to run network-wide security assessment and compliance testing and recommend enhancements to support your BlackBerry environment.

Call or Email Progent for Support from a BlackBerry-Certified Consultant
If you wish to contact Progent about consulting help for BlackBerry wireless integration, call 1-800-993-9400 or go to Contact Progent.