Mobile Support

Consulting and Technical Support for BlackBerry Solutions
BlackBerry mobile smartphones were at one time one of the most popular products for maintaining mobile connectivity to email, calendars, web-based applications, and other vital business information. Progent can provide Sacramento, California businesses the services of BlackBerry-certified consultants who can help companies to manage their BlackBerry environments or transition efficiently to a more popular mobile platform.

As the sophistication of small company IT technology has increased, and as the need for enterprise-class protection, reliability, and disaster recovery has grown to be the standard for businesses of all sizes, effective deployment and maintenance of BlackBerry technology has become more difficult. To deal with areas such as security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of email servers and company databases, small businesses frequently turn to outside consulting professionals who offer expertise in RIM BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-premier engineers who can help small businesses to plan, manage, and repair BlackBerry-based environments economically and effectively, dispensing with the requirement for an in-house BlackBerry technology expert and reducing the expense and stress of supporting wireless work groups. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This range of experience, coupled with Progent's proven remote service delivery model, gives small businesses an affordable solution for integrating RIM BlackBerry products seamlessly into their information system.

Progent's engineers can assist your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange Server setup so that your database and messaging infrastructure operate optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft technology, set up streamlined administration tools so you can monitor and support BlackBerry smartphones throughout your business, recommend security policies that are right for your business, develop custom mobile software, and make sure that your IT network architecture is appropriately configured to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry information is included in your regular backup procedures in order that it can be restored quickly and thoroughly.

Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

BlackBerry Enterprise Server (BES) Integration Help
The BlackBerry BES Server offers businesses a single and secure source for incorporating BlackBerry wireless devices into their email, groupware, and application environment. BlackBerry Enterprise Server enables wireless BlackBerry users to access Microsoft Exchange, Domino, or Groupwise email and to synchronize BlackBerry smartphones with PC desktops to ensure data consistency for applications like schedules, address books, tasks, notes, and specialized business programs. Due to BlackBerry Enterprise Server (BES) support for Microsoft Exchange, users carrying BlackBerry smartphones have push-based access to Exchange email and to instant messaging-capable applications via Microsoft Live Communications Server and Lync Server support.

Progent's BlackBerry-premier consultants can assist you to plan, install, and maintain BlackBerry Enterprise Server so you can maximize the efficiency of BlackBerry users, streamline the management of a BlackBerry environment, and lower the cost of maintaining a mobile workforce.

Progent's Online BlackBerry-certified Technical Support is Fast and Economical
For companies in Sacramento, California who require quick and affordable help from an authorized RIM BlackBerry support expert, Progent offers effective online assistance from a seasoned network support staff who have provided IT solutions to organizations in each state in the U.S. (Refer to Progent's client testimonials.)

Remote consulting services eliminates travel costs and enables specialists to resolve technical issues rapidly, allowing you to minimize wasted productivity. Progent's BlackBerry consultants have earned accreditations in the entire range of BlackBerry technologies and offer professional support in fields including resolving synchronization problems, deploying BlackBerry Enterprise Server (BES), and designing a protected, high-availability network architecture for BlackBerry users. Certifications earned and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to help your company to design, deploy, validate, troubleshoot, and document a wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and technology needs assessment, solution design, roll-out strategy and execution, performance optimization, configuration of a high-availability architecture, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to create a mobile wireless environment that meets your information technology budget and supports your business plans. Progent can clarify the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's ability to accommodate a BlackBerry Enterprise Server, assist you to determine which administration approach and equipment meet your needs, and evaluate your messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices concerning options for software versions, server hardware and storage, network architecture, and application configuration.

To maximize network protection, Progent's BlackBerry-certified expert can assist your company to select and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-premier security specialists to perform company-wide security assessment and compliance validation and suggest enhancements to account for your BlackBerry environment.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry-certified engineer has support skills in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to install and delete BlackBerry device clients on Exchange Server and Microsoft Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and manage storage groups, apply permissions, install the Mobile Data System (MDS) and IM, install push and pull access control lists, control Exchange data flow, generate, update, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce management reports to summarize SNMP data.

Progent's BlackBerry expert can support your BlackBerry technology in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent to Get Help from a RIM BlackBerry-Qualified Consultant
If you wish to contact Progent about engineering support for BlackBerry wireless integration, call 1-800-993-9400 or refer to Contact Progent.

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