Mobile Expertise

Consulting and Technical Support for BlackBerry Solutions
BlackBerry mobile PDAs were once among the most popular products for maintaining anytime-anywhere connectivity to email, scheduling, web-based applications, and other vital business information. Progent offers Sacramento, California companies the services of BlackBerry-certified consultants who can assist companies to maintain existing BlackBerry environments or migrate smoothly to a modern smartphone platform.

As the sophistication of small company networks has expanded, and as the need for enterprise-class protection, reliability, and disaster recovery has grown to be the norm for businesses of all sizes, successful integration and maintenance of RIM BlackBerry solutions has become increasingly difficult. To deal with issues like security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and corporate databases, small organizations often resort to external consulting firms who specialize in BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-premier engineers who can help small businesses to plan, manage, and repair BlackBerry solutions economically and efficiently, eliminating the need for an in-house BlackBerry technology specialist and lowering the expense and stress of maintaining wireless work groups. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This range of experience, coupled with Progent's efficient remote service delivery capabilities, provides small businesses a budget-friendly solution for incorporating BlackBerry products seamlessly into their IT network.

Progent's consultants can help you with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your data and email systems operate efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from older versions of BlackBerry and Microsoft software, configure easy-to-use management utilities to enable you to monitor and support BlackBerry devices throughout your business, define security policies that make sense for your business, develop custom wireless software, and make sure that your network architecture is properly configured to accommodate your BlackBerry clients. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry information is included in your regular backup processes in order that it can be recovered quickly and thoroughly.

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

Consulting and Technical Expertise for BlackBerry Enterprise Server (BES)
RIM's high-end solution for managing big collections of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This sophisticated software enables Microsoft Exchange, Lotus Domino, or Novell GroupWise clients to send and receive messages that stay encrypted in transit to ensure optimum security. BlackBerry Enterprise Server also simplifies a broad selection of key administrative jobs ranging from BlackBerry deployment and updates to mobile security and fault tolerance.

Progent's BlackBerry-certified engineers can show you how to utilize RIM BlackBerry Enterprise Server to do basic tasks like:

• Deploy and manage applications
• Plan smartphone, application, and policy updates
• Update BlackBerry device firmware remotely
• Control user settings with BES Server's vast selection of IT policies

Progent's BlackBerry-certified consultants can also assist your company to utilize BlackBerry BES Server to implement key tasks not supported by the less advanced BlackBerry BES Server Express. These procedures include:

• Configure and support BlackBerry's high-availability architecture using VMware
• Deploy BlackBerry devices remotely
• Set custom management roles
• Automatically track and report on the integrity of your BlackBerry system

Professional BlackBerry Technical Support Services Available Remotely from Progent
Progent's authorized RIM BlackBerry engineers are available remotely to provide expert technical help to businesses in the Sacramento region or throughout the state of California. Progent's seasoned online consulting team has helped IT organizations solve computer problems and reduce IT service expenses in each state in the country and built a substantial base of loyal customers. (See Progent's client testimonials.)

Progent can provide online assistance for a broad selection of technologies associated with RIM BlackBerry software and devices including wireless synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and strengthening mobile security. Major RIM BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to carry out basic technical operations including configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up e-mail filters, changing user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate email solution. Progent's certified experts can in addition assist your business to troubleshoot a broad array of issues concerning synchronization, device recognition, messaging consistency, web access, mobile connectivity, IM, desktop application installation, and Desktop Redirector.

As a top innovator in delivering nationwide online technical assistance for small office IT networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your wireless support expenses low and, by handling problems promptly, maximizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can assist you to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical procedures including troubleshooting enterprise activation problems, registering and deleting BlackBerry smartphone users, activating passwords, configuring wireless software loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry consultants can also assist you to operate administration tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and utilizing WiFi for enterprise activation. Also, Progent can help you understand the function of IT policies in the BlackBerry BES environment and assist your company to select and implement sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Exchange infrastructure for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest version of Exchange Server.

Contact Progent for Assistance from a BlackBerry-Certified Expert
To ask Progent about technical help for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.

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