Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Sacramento
ProgentProgentís consulting support for network service organizations in Sacramento California enables your company to offer your clients Progent's consulting and Help Desk Call Center support under your brand as a seamless augmentation of your regular IT support group. These services can help you add to your client base, fill out your service catalog, satisfy your clients, and increase your bottom line.

Progent's team of network infrastructure experts, desktop support technicians, IT admins, and data security professionals have acted as seamless supplements to the support staffs of some of the worldís biggest IT service businesses. Progentís breadth and depth of expertise allows you to widen the capabilities of your IT service practice, and Progentís transparency helps you strengthen and preserve your branding.

Progent is an IT consulting firm with two decades of experience delivering online expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network engineers of any independent IT support company in the world. Progent has provided remote technical support and consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)

Using Progent's Support Services With Your Own Brand
Progent's consulting program for IT service firms offers transparent resale to your customers of world-class IT services. Progent bills you directly and works under your instructions to deliver your clients consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Service for clients who require 24x7 support.

Help Desk and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind an efficient IT Call Center. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but challenging to configure and manage. Smaller IT support providers seldom have the necessary financial or human resources. Progent's Help Desk and ticketing solution gives IT service firms a practical way to retain their own branding while providing their customers world-class desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing solution for IT service firms leverages Progent's investments in highly scalable ticketing technology, a remote desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The features available with Progent's Service Desk and ticketing program allow your IT service firm to expand your physical and virtual support workload, the diversity of technical issues your company can take on, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT support firms include:

  • Progent's remote desktop support group provides Level 1 end user support with 1-hour SLA to commence work during standard work hours.
  • Normal service times are from 5am to 7pm PST, five days per week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises support in major metro areas is offered throughout the country at extra cost.
  • You keep complete control of your clients and billing.
  • Your customers enter service requests by means of your custom branded Internet portal, a toll-free number, or by sending an email to your designated mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional information about Progent's Help Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service providers allows your support team to act as a sole point of contact for virtually all technical expertise your clients may need. You can build your staff and strategic in-house competencies at your own pace without having to say no to opportunities due to a lack of in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your in-house IT service team, under your management, and invoices your firm instead of your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Service Documentation: Progent utilizes an advanced service documentation platform to make sure all IT services delivered are fully described. This makes it easy for your IT support organization to shift account responsibilities to internal consultants when you have sufficient staff and appropriate technical skills.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Business: You can quickly and efficiently take on more jobs outside your main fields of expertise and open new geographies without assuming the risks associated with expanding your full-time staff too rapidly.
  • Strengthen Your Name: You can improve your mind share as a full-spectrum IT service provider by offering more solutions to more clients using your own brand.
  • Flesh Out Your IT Support Portfolio: Progent can provide world-class support in a wide array of IT disciplines and can act as a dependable resource for growing your IT service operations.
  • Rapid Escalation: Thanks to a large team of senior IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
  • Make Your Customers Satisfied: Happy customers stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek help from other support firms.
  • Online Technical Support Experts: For two decades, Progent has delivered remote network support ranging from Call Center support to high-level consulting. Effective online service saves money while delivering fast results.
  • Top Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Sacramento, California Organizations
Progent's nationwide team of certified consultants offers Sacramento, California businesses a wide range of remote technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:

Find Out More Details About Progent's Consulting Support for Network Service Firms in Sacramento, California
To learn more information about Progent's reseller program for IT service firms in Sacramento, California, call 1-800-993-9400 or visit Contact Progent.