Sacramento Specialists for Network Support Firms
Transparent Short-Term Support Team Help
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in Sacramento
Progent’s consulting services for IT service organizations in Sacramento California allows you to provide your customers Progent's consulting expertise and Help Desk Call Center support under your own branding as a transparent extension of your regular network support team. This can ease the way for you to grow your client base, flesh out your service portfolio, create happy customers, and increase your bottom line.
Progent’s nationwide roster of network infrastructure experts, desktop support technicians, IT administrators, and data security consultants have worked as seamless extensions to the IT groups of some of the world’s largest IT support firms. Progent’s breadth and depth of expertise enables you to broaden the scope of your IT service business, and Progent’s close integration with your support team helps you promote and protect your company's brand.
Progent is a network consulting firm with two decades of background providing online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network infrastructure experts of any independent computer support firm in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the U.S. (See recommendations from Progent's customers.)
Reselling Progent's Services Under Your Branding
Progent's reseller program for IT service providers offers seamless resale to your customers of world-class services. Progent invoices your firm directly and performs under your direction to deliver your customers support services under your brand. Also, Progent has a low-cost Off-hours Support Program for clients who require 24x7 technical support.
Help Desk and Ticketing for IT Service Organizations
Ticketing systems are fundamental to a successful IT Call Center. But modern ticketing platforms are not only costly to license and staff, but also difficult to configure and manage. Small or niche IT service organizations rarely have the necessary budget or personnel. Progent's Help Desk and ticketing program gives IT service organizations an affordable way to keep their custom branding while providing their customers responsive desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing program for IT support companies leverages Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The features available with Progent's Call Center and ticketing program enable you to expand your support volume, the range of technical issues your firm can take on, the locations you can service, and your hours of availability.
Important features of Progent's Call Center and ticketing solution for IT service companies include:
- Progent's online desktop service team provides Level 1 end user help with 1-hour SLA to commence work during standard work hours.
- Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is available at extra cost.
- Optional onsite service in major metros is offered throughout the country at additional cost.
- You have full control of your clients and billing.
- Your customers submit incident reports by means of your branded web portal, an 800 number, or by directing an email to your specified mailbox.
- Each client request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated remotely until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service firms allows you to become a single source for practically all IT expertise your clients may require. You can build your team and core IT skills at your own pace without being forced to say no to new business due to a gap in expertise or a shortage of personnel.
Important features of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a seamless supplement to your in-house support team, responding to your management, and bills your firm rather than your customer.
- Granular Billing: Progent charges by the minute to reign in expenses.
- Detailed Reporting: Progent uses an enterprise-class service documentation system to make sure all IT services delivered are fully documented. This allows your IT support organization to transfer service assignments to in-house personnel when you have enough people and appropriate skill sets.
- Safely Grow Your Service Business: You can quickly and affordably accept additional jobs beyond your core fields of expertise and open additional geographies without exposure to the risks associated with increasing your full-time staff too quickly.
- Re-enforce Your Name: You can improve your positioning as a comprehensive network support provider by delivering more solutions to more clients using your own brand.
- Add to Your Services Portfolio: Progent offers top-tier expertise in a wide array of technologies and can be a reliable resource for growing your IT service business.
- Rapid Problem Escalation: Thanks to a large team of high-level IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
- Make Your Clients Happy: Satisfied clients stick. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for help from other support firms.
- Remote Support Experts: For 20 years, Progent has provided remote IT support from Call Center support to high-level consulting. Effective online service cuts costs and produces quick results.
- Major Certifications: Progent’s engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
Progent's Practice Areas for Sacramento, California Companies
Progent's veteran roster of certified consultants can provide Sacramento, California companies a wide array of online technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for IT service firms include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Integration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Consulting
- Active Directory Integration
- Office/Microsoft 365 Configuration
- Dynamics GP (Great Plains) Expertise
- Azure, AWS, Google Cloud Platform
- Online IT Troubleshooting
- Work from Home Integration
- Cisco Infrastructure
- Juniper Technology
- Cisco Routers Configuration
- Cybersecurity Expertise
- Disaster Recovery Planning
- Penetration Testing
- Firewall Configuration
- Help Desk Call Center Outsourcing
- Desktop Tech Support
- Colocation Center Solutions
- Operations Manager Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Consulting
- Virtual Server Automation
- Hyper-V Setup
- VMware vSphere Configuration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- BYOD Management
- iPhone Support
- Android Smartphone Management
- Ransomware Defense
- Data Backup/Restore Solutions
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi AP Configuration
- WiFi Site Surveys
Learn More About Progent's Consulting Support for IT Service Providers in Sacramento, California To learn more information about Progent's reseller program for IT service firms in Sacramento, California, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Remote Management Specialists
Peppercon eRIC Consultant
Remote management cards offer IT managers complete control over a server without the requirement for a personal presence. Using these management cards, all console screen data plus keyboard and mouse functionality are exported to an off-site session to a support professional who can be located anywhere in the world. Progent's Microsoft and Cisco certified engineers can assist you to design, implement, and support a high-availability business network that incorporates remote management cards and Progent can utilize these remote management cards to deliver low-cost off-site technical support. Progent has experience with a variety of remote management cards such as Aten remote server management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote management cards.
Exchange 2019 Security On-site Technical Support
Technical Support Exchange 2019 Planning
Progent can help your organization in any facet of your migration to Microsoft Exchange Server 2019 including deploying Windows Server 2019 Core for hosting Exchange; planning high availability (HA) infrastructure for a local, cloud-based or hybrid environment; migrating mailboxes; planning and implementing Hyper-V virtualization; setting up HLB; setting up DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint; updating firewalls; integration with O365; and configuring Outlook.
Exchange 2010 Upgrade Consultant Services
Microsoft Exchange Server 2010 Upgrade Professional
Progent's Microsoft-certified consulting engineers can assist you to assess the benefits of Exchange Server 2010 for your business and can assist your IT staff to plan and implement an efficient upgrade to Exchange 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 Server that will offer fast ROI by improving your productivity, cutting the expense of hardware and service, simplifying management, and integrating your key communications platforms.
Systems Management Server Integration Support
Integration SMS Upgrade
Progent’s certified experts provide small and mid-size businesses enterprise-level consulting services for SMS Server 2003 and Configuration Manager 2007, Microsoft's solutions for change and configuration automation. System Center Configuration Manager is Microsoft's new title for the update management platform previously known as Systems Management Server. System Center Configuration Manager offers a variety of new features to Systems Management Server 2003 including comprehensive automation, integrated Vista Windows Server 2008 awareness, quarantine support, and device driver management. Progent’s Microsoft certified engineers can help you use Systems Management Server or System Center Configuration Manager economically for streamlined OS and application software deployment, security patch administration, software tracking, and licensing reconciliation. Progent's consultants can also help you to move smoothly from SMS Server 2003 to Configuration Manager.
Lync Server 2013 Persistent Chat Professionals
Expert Microsoft Certified Lync Server 2013 Instant Messaging Professional
Microsoft Lync Server 2013, rebranded Skype for Business, enables organizations of all sizes to create a manageable and secure communications ecosystem that supports a Bring-Your-Own-Device computing model with IM, presence, audio/video and web meetings with application sharing, as well as IP-based and PSTN telephony across a wide range of desktop and mobile devices. Progent's Microsoft-certified Lync Server 2013 consultants and system architects can assist your company to assess the business benefits of Lync 2013, design an in-house, cloud-based (via Microsoft Lync Online) or hybrid model suitable for your current and long-term plans, implement Lync Server 2013 in a way that expedites your return on investment, and deliver custom webinar and onsite training to your management team and end users. Progent offers in-depth expertise in critical components of a Lync 2013 deployment including Windows Server, SQL Server Express and Exchange, and Progent can help you to integrate Lync Server 2013 with popular Office and Office 365 apps such as Outlook and PowerPoint.
scom 2016 Azure integration Integration
scom 2016 Exchange Server integration Technical Support Services
System Center 2016 Operations Manager (SCOM 2016) is designed to promote consistent performance and maximum uptime for critical workloads by offering unified, cross-platform monitoring of physical and virtual resources installed throughout local systems and cloud environments. Progent's consulting team offers advanced online and onsite expertise to assist businesses of all sizes to design, implement, optimize, enhance and repair SCOM 2016 deployments. Progent can help you to migrate to Operations Manager 2016 from older releases of Operations Manager or from different monitoring products, or combine a variety of monitoring tools into a unified infrastructure management solution. Progent can also help you extend your Operations Manager 2016 scope to incorporate resources hosted on public clouds including Microsoft Azure and Amazon AWS.
Microsoft MS SQL Cybersecurity Firms
Microsoft SQL Technology Professional
Progent's certified SQL Server application developers and database administrators can provide remote consulting to assist organizations of any size to build, administer, and troubleshoot applications powered by the Microsoft SQL Server RDBMS platform and Microsoft's .NET architecture. Progent's SQL Server consultants offer support for any phase of the application life cycle in environments that can include small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.
Branch Offices Support and Help
Branch Office Integration Services
Years of experience providing Microsoft support and Cisco network consulting has allowed Progent to develop an unmatched ability for supporting branch offices that require network service with the responsiveness associated with with small companies but which offers effective communications, thorough documentation, and compliance with corporate IT protocols. If your enterprise has a remote office situated anywhere in or any region covered by Progent's engineers, Progent can provide a wide array of on-premises and off-site network consulting services and system design assistance.
Microsoft CRM Consulting
Customer Relationship Management Technical Support
Progent's team of application experts can provide in-depth consulting, software development, deployment assistance, and online classes for popular business applications covering vital areas including ERP and MRP, general accounting, management reporting, web commerce application development, and the MS Office suite of business productivity solutions. As a Microsoft Partner with decades of background delivering advanced consulting and troubleshooting support online, Progent can assist clients anywhere in the U.S. to avoid the time and fees associated with travel and on-premises visits without sacrificing the effectiveness of consulting services.
Security Inventory Services
Network Security Inventory Technology Professional
Progent has put together two ultra-affordable service bundles designed to allow small businesses to receive an independent security assessment from a certified security engineer. With Progent's External Security Inventory Scan, an engineer runs a comprehensive test of your IT infrastructure from beyond your firewalled perimeter to determine possible risks in the security posture you present to the outside world. With Progent's Internal Security Inventory Scan, a certified security professional executes a system scan from an authorized machine within your company firewall to determine vulnerabilities to inside attacks. Both security inventory services are configured and executed from a protected external location.
Award Winning Consulting Windows 7
Windows 7 Help Desk Remote Support Services
Progent's Microsoft certified consultants can assist you to assess
Award Winning ProSight ESP Endpoint Protection Services Specialists
Consult ProSight ESP Ransomware Defense
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware.
Excel PivotTable Development Firm
24x7x365 Excel Power Pivot Coding
Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants offer a wide variety of online support services to help your organization to plan, develop, test, install, administer, and troubleshoot business applications based on any release of Excel, including Office Excel desktop and Office 365 Excel. Progent can assist your business to migrate your legacy Excel applications to the latest releases of Excel, support Excel on Apple iOS-powered iPhones and iPads and Android phones and tablets, and resolve compatibility problems between various releases of Excel. Progent offers on-demand support to clients who need a quick fix to a specific issue associated with Office Excel and Progent also offers full project management services for upgrading or creating line-of-business application software built on Office Excel. Progent's affordable webinar training classes for Office Excel can be custom tailored to meet the special requirements of individual users or groups.
HP Lights-Out 100c Remote Management Card Specialists
Remote Server Management Specialist
Remote server management cards give IT administrators complete control of a server without the need for an on-site visit. Using these server management cards, all console screen data plus keyboard and mouse functionality are transferred to an off-site session to a support professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco certified consultants can help you to plan, implement, and support a fault-tolerant business network that incorporates remote server management cards and Progent can utilize these remote management cards to deliver efficient off-site technical assistance. Progent is familiar with a number of remote management cards including Aten IP9001 remote server management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon eRIC remote management cards.
Hybrid Office 365 and Exchange Configuration
IT Consultants Office 365 PST migration
Office 365 Exchange Online allows you to use cloud-based virtual machines, mailboxes and other Exchange components to reduce hardware costs and management overhead. You can configure Office 365 Exchange Online to host all your Exchange mailboxes, or you can set up a hybrid architecture that combines on-premises as well as cloud-resident mailboxes. Progent's Microsoft-certified consultants offer affordable online technical support to help your organizations to evaluate the potential advantages of Exchange Online, plan a solution that fits your functional requirements and IT budget, implement an efficient move from your existing Exchange system to one that incorporates Exchange Online, train your IT team and end users, and provide as-needed consulting and troubleshooting.
Database Administration Consulting Services
Database Administration Consultant
Progent's Microsoft-certified database application consultants offer small and midsize businesses online DBA and programming services for popular RDBMS products such as MS SQL Server, Oracle, MySQL, and Office Access. Support services offered by Progent include software installation and configuration, database architecture and coding, management support, replication and synchronization strategies, storage management, performance optimization, data migration, security and compliance, backup/restore options, problem solving, and webinar training.
5520 wireless controller Consulting
wireless controller Support
Progent's Cisco-certified wireless experts can help you to evaluate the advantages of adopting Catalyst Wi-Fi controllers to manage Wi-Fi networks of any size. Progent can assist you to support and debug your current Wi-Fi environment or help you plan and carry out a smooth migration from outdated wireless controllers to modern models.
Cisco Certified CCIE Computer Network Support Company
Cisco Router Support Outsourcing
Progent can provide fast online support from Cisco-certified CCIE network infrastructure consultants. Progent's CCIE engineers can link to your environment via powerful remote support tools to deliver quick and affordable analysis and remediation of urgent network problems.
Windows Server 2008 Security Network Consulting
Windows Server 2008 DirectAccess Integration Support
Progent's Microsoft-certified professionals can assist you you to calculate the advantages of Windows Server 2008 for your company, develop test systems and rollout plans, install Windows Server 2008 with your network environment and applications, educate your IT personnel how to use new administration tools, and deliver continuing consulting and technical support via affordable options including Helpdesk service and remote technical assistance.
NetApp MetroCluster Design Consultants
NetApp Disaster Recovery Specialist
Progent can provide enterprise clients the help of a NetApp-certified consultant for online or onsite expertise for NetApp's complete line of SAN products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud architecture, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Components of NetApp SAN technology supported by Progent include SAN dsign, hybrid-cloud deployment, virtualization, migrations, transparent updates, storage management, information assurance, disaster recovery, and troubleshooting. Progent offers Level 3 support to help you to resolve problems with NetApp SAN deployments efficiently based on best practices.
Consulting Services American Megatrends MegaRAC
Technology Professional Remote Management
Remote server management cards give IT managers complete control over a server without the requirement for a personal visit. Through these management cards, all console screen information plus keyboard and mouse functionality are exported to a remote session to a support professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can assist you to design, implement, and support a high-availability company network that incorporates remote server management cards and Progent can utilize these remote server management cards to provide low-cost off-site technical assistance. Progent is familiar with a number of remote management cards such as Aten remote server management cards, American Megatrends remote server management cards, Dell remote server management cards, HP Lights-Out 100c remote management cards, and Peppercon remote server management cards.
Urgent At Home Workforce Video Conferencing Network Engineer
Top Onsite Technical Support Work at Home Conferencing
Progent can help small and mid-size businesses to implement and debug conferencing technology to enable their at-home workers to collaborate effectively with fellow workers and customers.
Solaris Technology Professional
Solaris Computer Consultant
Progent's Sun Solaris family support services offer small and mid-size companies and software developers support for administering and maintaining Solaris systems that run with Microsoft-powered technology. Progent can give your organization contact with Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This broad range of experience provides you with an easy single consulting firm to show you how to build and manage a protected and reliable mixed-platform connectivity and communications environment that supports Sun Solaris and Microsoft coexistence by combining Microsoft Windows with major versions of UNIX including Apple Mac OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives including RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.
Small Business 100 AP Online Consulting
Integration Support Small Business WAP150
Cisco's Small Business 100, 300 and 500 family of APs are Linux-powered units designed as value-priced Wi-Fi solutions for small offices. Progent's Cisco CCIE-certified Wi-Fi network infrastructure experts offer remote or on-premises configuration and troubleshooting support to assist your organization to design, implement, update, tune, manage and debug Cisco Small Business Wi-Fi access point environments of any scale or topology.
Windows 2016 Disaster Recovery Support and Setup
Windows Server 2016 Hybrid Setup and Support
Progent's Microsoft-certified IT consultants offer Windows Server 2016 integration consulting services to help businesses of all sizes to plan and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model. Progent can help you to assess the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to take advantage of the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.
Co-Location Technology Consulting Services
Online Support Data Center Colocation
Colocation sites allow businesses to share enterprise-class data centers for hosting network hardware that runs critical applications. Progent's Microsoft and Cisco certified consultants can help your company with all aspects of your colocation strategy such as selecting and migrating to a colocation facility, designing system architecture, defining required equipment, on-site and remote troubleshooting, setting up offsite network management, and training your IT staff.
Hyper-V 2016 Failover Clusters Online Consulting
Hyper-V 2016 Configuration
Hyper-V 2016 incorporates key technologies first designed for and refined on Microsoft Azure, among the world's largest public clouds. This pedigree dramatically enhances the ability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by improving security, uptime, scale, manageability, dependability and disaster recovery. Progent’s Microsoft-certified consultants can assist you to evaluate the advantages of Hyper-V 2016 for your organization, set up test systems to verify the ability of Hyper-V 2016 to support your vital workloads, plan a cost-effective network topology for a cloud-based or hybrid deployment, develop and execute a smooth upgrade strategy, train your IT management and support personnel, and deliver as-needed consulting and debugging support to ensure that your Hyper-V 2016 investment gives you maximum business value.
24 Hour On-site Support Meraki MR84 Access Point
Computer Consulting Meraki Wireless AP
Progent's Cisco-certified Wi-Fi networking experts can provide online and on-premises consulting and support services to assist you to plan, configure, administer, tune, and repair wireless deployments that utilize Cisco's Meraki access points. Progent's consultants can also help your organization to plan and deploy hybrid environments that integrate on-premises and cloud-based resources and that provide easy access, advanced protection, streamlined management, and consistent performance for all your mobile and desktop endpoints.
Engineer CISA Certified Security Audit
After Hours CISA Certified Cybersecurity Audit Consult
The CISA accreditation is a prestigious qualification that indicates mastery in network security auditing. Certified by ANSI, the CISA accreditation requires that candidates undergo an extensive test given by the ISACA international professional association. Progent offers the expertise of a CISA-Premier network security audit professional trained to assist companies in the fields of IS audit process, IT governance, network assets and infrastructure ROI, IT support, safeguarding of information resources, and business continuity preparedness.
Information Technology Consulting Postini
Antispam Installation support
Email Guard from Postini provides continually upgraded spam and virus filtering, data filtering, and security from e-mail-borne DHA attacks and DSA attacks. Progent is a Postini aggregator and support firm. If your business is too small to purchase for a standard Postini license, you can still have the use of Postini’s Perimeter Manager services via Progent’s E-Mail Guard antispam and virus protection aggregation program. Progent’s certified e-mail security consultants can show you how to devise an email defense plan that features spam filtering and antivirus services and policies.
IT asset documentation management Technology Professional
IT asset management Consulting
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it.
Windows 2008 Active Directory Support Outsourcing
Microsoft Active Directory Technology Professional
Microsoft Windows Enterprise Directory demands significant field experience to configure optimally across a large corporation. Progent’s Microsoft Certified consultants are experienced in designing, integrating, and troubleshooting complex Microsoft Enterprise AD projects. Progent’s fields of proven competence with Microsoft Windows Active Directory include replication problems, multi-domain partition design, correcting corrupted Active Directory objects, dealing with legacy legacy software configuration objects in production AD systems, and repair of failed installations of AD and AD-associated programs.
Information Technology Consulting Windows 7 Help Desk
Technology Consulting Services Windows 7 Backup and Restore
Progent's Microsoft certified consultants can provide offsite and on-premises consulting services to help your company to manage, support, and repair computers based on Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, data and identity protection, backup and restore, online connectivity, mobile device integration, Wi-Fi network design, and 24x7 system monitoring.
Comprehensive Event Management Network Consulting
After Hours Microsoft Operations Manager Remote Support
Progent offers a selection of IT service packages for small businesses. These IT outsourcing and network monitoring solutions are based on the proactive problem solving capabilities of Operations Manager 2007, a state-of-the-art server and system management product that tracks the reliability, throughput, and security of your network and identifies potential problems before they can bring down your network. With Progent's affordably priced network support programs, small companies can select a simple co-sourcing package built around Operations Manager 2007 with server monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing solution.
Top Quality Windows 2003 Server Remote Troubleshooting
Computer Consultant Windows 2019 Server
The sophistication and connectivity demands of Microsoft Windows Servers requires an IT consulting team with hands-on experience and broad knowledge in planning and integrating cohesive, comprehensive business technology solutions. The experience of Progent's Microsoft-certified consultants, which averages more than 10 years working with Microsoft technology, assures you success deploying Windows Server 2008 and Windows Server 2003 to align optimally with your strategic goals. Progent’s consulting support can assist you with planning, installing, managing, and supporting Windows Server solutions that increase the business value of your computer system. Progent’s consultants can assist you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP and other desktop clients.
Top Quality Security Management Professional
24x7x365 Certified Cybersecurity Management Consultancy
Progent offers the services of CISM Premier security consultants. The Certified Information Security Manager (CISM) committee defines the basic competencies and global standards of performance that IT security managers are expected to learn. CISM provides business management the assurance that consultants who have earned their CISM credential possess the background and knowledge to provide efficient security management and consulting services.
Service Reporting Help and Support
Service Reporting Online Support Services
Progent uses a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or small service organizations who offer minimal documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports sent by each consultant to each client. The discipline of documenting and organizing support records results in more efficient service and avoids a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who won’t release vital service information.
Redhat Linux Remote Support
Linux Network Engineer
Progent's Linux consulting experts provide small companies and software developers assistance with administering and supporting Linux computers that run with Microsoft-powered networks. Progent can give your business access to Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM credentials. This wide range of experience provides you with a convenient one-stop consulting firm to show you how to create and manage a secure and reliable cross-platform connectivity and communications environment that supports Linux and Microsoft interoperability by combining MS Windows with leading Linux variations including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
Consulting Citrix XenApp Application Virtualization
MetaFrame Consultant
Progent's Citrix consultants can assist your business to plan, install, administer, and support a virtual Windows application delivery solution built on XenApp. Progent's Cisco CCIE network consultants can show you how to enhance your network infrastructure for delivering server-side and client-side applications, and Progent's datacenter support consultants can assist your organization to manage and maintain a remote datacenter that offers high uptime, advanced protection, and rapid disaster recovery.
