Sacramento Consultants for IT Service Organizations
Seamless Short-Term Support Team Assistance
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Sacramento
Progent’s consulting support for network service organizations in Sacramento California enables your company to offer your clients Progent's consulting and Help Desk Call Center support under your brand as a seamless augmentation of your regular IT support group. These services can help you add to your client base, fill out your service catalog, satisfy your clients, and increase your bottom line.
Progent's team of network infrastructure experts, desktop support technicians, IT admins, and data security professionals have acted as seamless supplements to the support staffs of some of the world’s biggest IT service businesses. Progent’s breadth and depth of expertise allows you to widen the capabilities of your IT service practice, and Progent’s transparency helps you strengthen and preserve your branding.
Progent is an IT consulting firm with two decades of experience delivering online expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network engineers of any independent IT support company in the world. Progent has provided remote technical support and consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)
Using Progent's Support Services With Your Own Brand
Progent's consulting program for IT service firms offers transparent resale to your customers of world-class IT services. Progent bills you directly and works under your instructions to deliver your clients consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Service for clients who require 24x7 support.
Help Desk and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind an efficient IT Call Center. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but challenging to configure and manage. Smaller IT support providers seldom have the necessary financial or human resources. Progent's Help Desk and ticketing solution gives IT service firms a practical way to retain their own branding while providing their customers world-class desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing solution for IT service firms leverages Progent's investments in highly scalable ticketing technology, a remote desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The features available with Progent's Service Desk and ticketing program allow your IT service firm to expand your physical and virtual support workload, the diversity of technical issues your company can take on, the number of {geographies you can service, and your hours of availability.
Key features of Progent's Service Desk and ticketing program for IT support firms include:
- Progent's remote desktop support group provides Level 1 end user support with 1-hour SLA to commence work during standard work hours.
- Normal service times are from 5am to 7pm PST, five days per week.
- Extended hours support is offered at additional cost.
- Optional on-premises support in major metro areas is offered throughout the country at extra cost.
- You keep complete control of your clients and billing.
- Your customers enter service requests by means of your custom branded Internet portal, a toll-free number, or by sending an email to your designated mailbox.
- Every end user request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated remotely until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service providers allows your support team to act as a sole point of contact for virtually all technical expertise your clients may need. You can build your staff and strategic in-house competencies at your own pace without having to say no to opportunities due to a lack of in-house expertise or the absence of personnel.
Important features of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent works as a seamless supplement to your in-house IT service team, under your management, and invoices your firm instead of your customer.
- By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
- Detailed Service Documentation: Progent utilizes an advanced service documentation platform to make sure all IT services delivered are fully described. This makes it easy for your IT support organization to shift account responsibilities to internal consultants when you have sufficient staff and appropriate technical skills.
- Safely Grow Your Service Business: You can quickly and efficiently take on more jobs outside your main fields of expertise and open new geographies without assuming the risks associated with expanding your full-time staff too rapidly.
- Strengthen Your Name: You can improve your mind share as a full-spectrum IT service provider by offering more solutions to more clients using your own brand.
- Flesh Out Your IT Support Portfolio: Progent can provide world-class support in a wide array of IT disciplines and can act as a dependable resource for growing your IT service operations.
- Rapid Escalation: Thanks to a large team of senior IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
- Make Your Customers Satisfied: Happy customers stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek help from other support firms.
- Online Technical Support Experts: For two decades, Progent has delivered remote network support ranging from Call Center support to high-level consulting. Effective online service saves money while delivering fast results.
- Top Certifications: Progent’s engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.
Progent's Practice Areas for Sacramento, California Organizations
Progent's nationwide team of certified consultants offers Sacramento, California businesses a wide range of remote technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Migration
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Development
- SQL Server Consulting
- AD Design
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP Reporting
- Microsoft Azure, Amazon AWS, Google Cloud
- Online IT Troubleshooting
- Teleworker Support
- Cisco Infrastructure
- Juniper Infrastructure
- Cisco Routers Configuration
- Security and Compliance Monitoring
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Call Center Services
- Desktop Tech Support
- Colocation Center Support
- System Center Operations Manager Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Programming
- Virtualization Automation
- Windows Hyper-V Deployment
- VMware vSphere and vCenter Configuration
- Citrix XenApp and XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- BYOD Integration
- Apple iPhone Integration
- Android Smartphone Integration
- Ransomware Defense
- Backup/Recovery Solutions
- Cisco VoIP Phones and Telepresence
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi Access Point Setup
- Wi-Fi Site Assessments
Find Out More Details About Progent's Consulting Support for Network Service Firms in Sacramento, California To learn more information about Progent's reseller program for IT service firms in Sacramento, California, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Award Winning Best Practices Tech Consultants
Company-wide Standards for Best Practices Small Office IT Consulting Services
Progent’s team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional background, at the forefront of network service, performing a broad variety of IT tasks for a large array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This ensures that you get not just expert IT capability, but also a support engineer with proven approaches for applying computer knowledge to solve real-world network problems rapidly.
Small Business WAP551 Consultant
Cisco Certified Small Business APs Online Help
Progent's Cisco-certified wireless integration experts can help organizations to configure, administer, and debug Cisco Small Business Wireless APs.
Windows and Solaris Online Technical Support
UNIX with Windows Remote Support
Progent's UNIX platform consulting services provide small companies and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of expertise offers you a convenient single consulting firm to show you how to build and manage a protected and reliable cross-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Dynamics GP Power BI Remote Technical Support
Dynamics GP Great Plains Accounting Online Support
Microsoft Dynamics GP/Great Plains can help you grow and control your company more efficiently by offering easy access to strategic data and a rapid return on investment. Microsoft Dynamics GP confers major productivity benefits such as its ability to expand the presence of your organization, handle your financials, computerize financial operations, standardize procedures across your company, refine inventory control, enhance order accuracy, grow sales and minimize turnaround time, and increase free cash flow. Progent can show you how to configure and manage a reliable, secure server and communications foundation to support Great Plains, and can provide experienced Microsoft Dynamics GP consultants to help you reap all the advantages of your Microsoft Dynamics GP/Great Plains business management system.
Windows 2019 Hyper-V Network Consultants
Windows 2019 Computer Consulting
Progent's certified Windows Server 2019 consultants can help your company to design and carry out a cost-effective migration to Windows Server 2019 using your current system architecture or a cloud-based or hybrid model. Windows Server 2019 delivers significant improvements in capacity, performance, manageability, virtualization, security and compliance, hybrid local/cloud integration, resilience, and Linux support.
Microsoft Certified Partner Power Pivot Development Firm
MCSE Expert Certified SQL Server Reporting Services Developer
Progent can provide remote and onsite consulting to assist your organization with any aspect of BI reporting ranging from troubleshooting or enhancing applications to designing and deploying an advanced business intelligence solution. Progent's BI consultants can assist your company to maintain your existing BI environment, help you to upgrade reports and databases from an outdated reporting product to a modern one, and deliver as-needed remote mentoring tailored to your specific needs. Progent’s business reporting professionals can provide experience in the leading business analytics reporting tools including Microsoft's SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics add-ins including Power Pivot and Power View, Report Designer and Report Builder.
Endpoint Virus Immunization Computer Consultants
ProSight Endpoint Protection Services Technology Consulting
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks.
Remote Support Network Engineers Part Time Jobs
24 Hour Remote Support Network Professional Telecommuting Jobs
Progent's work environment will allow you to become a better consultant by improving your technical knowledge and boosting the satisfaction of your clients. Progent delivers this commitment by attracting the top professional experts for you to work with, offering a state-of-the-art system infrastructure, running custom software tools to enable the highest level of service, and by streamlining our business models for attracting and retaining clients.
Teleworkers Cloud Integration Online Troubleshooting
Telecommuter Cloud Integration Professionals
Progent can help small and medium-size companies to set up their home-based employees with reliable access to public cloud resources.
application Testing Lab Consultants
application Testing Lab Professionals
The Progent Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center can be used for piloting line-of-business applications, developing efficient system upgrade procedures, assessing and optimizing performance, planning or verifying disaster recovery solutions, mitigating compatibility problems, and establishing training systems for the latest products and technologies. For Progent clients who lack adequate in-house resources to assemble effective pilot systems, Progent's Test and Training Lab cuts capital outlay and engineering risk while keeping vital IT initiatives on schedule.
Android and Skype for Business integration Online Troubleshooting
Award Winning Android phone integration Remote Consulting
Progent's seasoned group of IT consultants and application experts have extensive experience delivering remote and onsite support for organizations of any size who want to integrate Android phones into their information networks so that mobile clients can work together from virtually anywhere. Progent offers the range of know-how to resolve network problems that span multiple vendors and that entail a combination of legacy and up-to-date technology. Progent offers affordable remote consulting to assist you with any facet of designing, deploying, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can deliver as-needed support to assist you to handle particularly stubborn IT problems, or Progent can provide comprehensive project management services to help you finish strategic network initiatives on time and on budget. Progent can assist with local, cloud-centric, or hybrid networks and can provide expertise with all major operating systems, applications, management tools and network infrastructure. Progent also offers customized group or individual training sessions to help you manage and operate Android phones efficiently.
Windows desktop virtualization Specialists
Citrix VDI Support and Setup
Citrix has developed a comprehensive line of platforms that provide enterprise-level manageability, scalability, and performance for virtualizing servers and for centralized distribution of Windows desktops and applications. For distributing virtualized desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed Citrix XenServer and Essentials. Progent's Citrix-certified engineers can help your company to evaluate the strategic benefits of Citrix technology and show you how to design, test, implement, optimize, and support Citrix virtualization platforms.
Windows 7 Backup and Restore Remote Technical Support
MCSE Expert Certified Windows 7 Wireless Information Technology Consulting
Progent's certified engineers can assist your company to pilot
Top Quality VMware NSX Disaster Recovery Engineers
Specialists VMware NSX and SRM
VMware's NSX virtual network technology allows you to create entire networks in software. NSX permits virtual networks to be provisioned instantly and administered with a high degree of automation independent of the hardware making up the basic IP network. VMware Site Recovery Manager supports automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also permits transparent testing for disaster recovery, updates and patches and can produce reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. When used with VMware's NSX virtual network technology, VMware SRM can rapidly recover the complete virtualized network topology at the secondary site. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to assist you to design, deploy, test and maintain a DR solution based on VMware Site Recovery Manager and VMware NSX.
Specialists Windows 2000
Expert Microsoft Certified Windows Server 2000 Upgrade Consultant
Progent's certified Windows 2000 consultants can show you how to enhance the functionality of your existing Windows 2K Servers and can streamline network administration, offer tech support and repair, and strengthen security. Progent can also show you how to create, rationalize, and execute a strategy to migrate from Microsoft Windows Server 2K to Windows Server 2003. Progent is experienced in designing test installations to reduce the obstacles associated with moving to Windows 2003 Server by uncovering potential hardware and application compatibility problems.
Technical Consultant Dynamics GP Software
Dynamics GP/Great Plains On-site Support
important features of Microsoft Dynamics GP accounting include a modular design that allows you to license only the components you require, a standardized architecture built on Microsoft technologies to secure your investment and offer a tightly integrated environment, advanced reporting capabilities that permit you to monitor all activities, revenues and expenses and sales trends, compatibility with Microsoft Office to enable access to business data, the ability to process data from virtually any db software or desktop application into Microsoft Dynamics GP, and an open design that makes it easy to develop specialized programs. Progent can show you how to configure and maintain a reliable, secure server and communications network to support Dynamics GP, and can offer experienced GP/Great Plains consultants to help you convert the powerful features of Dynamics GP accounting into a productive business solution.
SCCM 2012 Troubleshooting Online Help
SCCM 2012 Device Management Support Outsourcing
Progent's Microsoft-certified consultants can assist your organization to prepare for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade efficiently to SCCM 2012 from an older device management solution or help you to modify your current SCCM 2012 ecosystem to accommodate your evolving business requirements. Also, Progent can assist you to create an infrastructure that extracts the most value from SCCM by delivering advanced consulting support for related Microsoft technologies including Active Directory Domain Services, SQL Server and SQL Server Reporting Services (SSRS), and IIS.
Professionals Co-managed Help Desk
Helpdesk Sharing On-site Technical Support
Progent's Standard Help Desk Services provide a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Support services are offered at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Microsoft Windows 7 Migration Support and Help
Windows 7 Upgrade Engineers
Progent's certified engineers can assist your company to test
SIP Trunks Remote Technical Support
Cisco CUBE and ISR Routers Consultant
Progent's Cisco-certified SIP infrastructure experts can help your business to design, deploy, maintain, debug and enhance Cisco's SIP connectivity solutions and Cisco's CUBE-based IP PSTN trunks and can provide cost-effective remote or onsite support to help companies to move efficiently to an advanced unified communications network that offers fast ROI. Progent's certified Microsoft unified communications consultants can help you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's rich media applications such as Skype for Business Server and Lync Server for access to a SIP-based IP PSTN trunk.
Remote Catalyst 802.11ax AP Upgrade Onsite Technical Support
Consulting Catalyst Wireless Access Point
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 AP consultants offer affordable online and onsite help for Catalyst Wi-Fi 6 wireless access points (WAPs).
Monitoring and Reporting Support Services
Operations Manager Computer Consulting
Small to mid-sized businesses can now enjoy all the benefits of Microsoft Operations Manager and also have fast access to Progent’s Microsoft certified IT consulting professionals. With Progent's affordably priced network support packages, mid-size organizations can choose a simple co-sourcing package built around Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager 2007 to offer small and midsize business information systems world-class availability, protection and performance.
After Hours Consult Dynamics GP Development
Microsoft Dynamics GP Applications Consultants
Progent's background delivering Microsoft .NET services and SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and additional developer tools make it possible to create custom line-of-business programs and eCommerce environments that operate transparently with Dynamics GP Software. Progent's Microsoft Dynamics GP management reporting services can help you create reports that let you analyze your business more effectively, turning raw information into useful insights into your business.
Dynamics GP/Great Plains Support and Setup
Dynamics GP Great Plains Accounting Support and Integration
important characteristics of Dynamics GP software include a modular design that allows you to license just the components you require, a standardized foundation based on Microsoft technologies to safeguard your investment and provide a highly interconnected environment, advanced reporting services that permit you to track all activities, income and spending and sales patterns, integration with Microsoft Office to enable access to corporate data, the ability to integrate data from virtually any database or workstation software into Microsoft GP/Great Plains, plus an open design that makes it possible to develop custom applications. Progent can show you how to set up and support a reliable, secure server and communications infrastructure to support Dynamics GP, and can offer experienced GP/Great Plains consultants to help you convert the advanced features of Microsoft Dynamics GP accounting into a productive business management solution.
Office 365 mail flow Network Consultant
Computer Engineer Office 365 and on-premises Exchange
Office 365 is Microsoft's extensive suite of client productivity apps and cloud-hosted services available on a monthly or annual subscription basis. Office 365 apps and cloud services are available in a variety of subscription plans targeted at customers from students and households to global enterprises. Progent can provide fast and easy online access to specialists with expertise in Microsoft, Mac, iOS, and Google Android technology. Progent can assist your business to evaluate the many subscription plans available with Office 365 and integrate your network with Office 365 in a way that delivers maximum business value. Progent supports cross-vendor networks that include Windows, macOS or OS X, and Linux software. Progent can also assist your business to build and manage hybrid solutions that transparently combine local and cloud resources.
Lync Server 2013 topology Engineers
Urgent Professionals Lync Server 2013 Reverse Proxy Server
Microsoft Lync Server 2013, rebranded Skype for Business, allows organizations of all sizes to build a centrally managed and protected communications ecosystem that supports the modern BYOD computing style with instant messaging (IM), real-time presence, audio/video and web conferencing with app sharing and whiteboard, and both IP and PSTN calling enabled for a wide range of stationary PCs and mobile devices. Progent's certified Lync 2013 consultants and system integrators can assist you to assess the advantages of Lync Server 2013, create an on-premises, cloud-resident (with Lync Online) or hybrid topology appropriate for your current and future goals, implement Lync 2013 so as to speed up your ROI, and provide custom webinar and onsite training to your IT staff and users. Progent offers expertise in key components of a Lync Server 2013 solution that include Windows Server, SQL Server and Exchange, and Progent can help your organization to combine Lync 2013 with key Microsoft Office and Office 365 applications such as Outlook and PowerPoint.
Consultants Check Point Firewalls
Network Security Audit Check Point UTM-1 Firewall
Progent's Check Point Software firewall experts can show you how to design, deploy, and manage firewall environments built around Check Point NGFW firewall appliances and Check Point's cloud-based SandBlast security services. Progent's consultants can also help you maintain legacy Check Point firewall models or upgrade smoothly to Check Point's next-generation security gateways.
Radvision Video Conferencing Consulting Services
Cisco Telepresence Consulting
Progent offers the services of an accredited engineer with expertise integrating technology from the leading video conferencing/telepresence vendors such as Cisco/Tandberg, Polycom, LifeSize and Radvision and can assist your company to design, configure, upgrade, or troubleshoot a telepresence environment that protects your investment and maximizes the strategic value of your IT system. Progent can also provide the expertise of network infrastructure engineers who can help companies of all sizes to build and maintain a network that provides the speed, reliability, security, and scalability required to accommodate your video conferencing/telepresence solution.
Technical Support Services Service Desk Sharing
Service Desk Sharing Online Troubleshooting
Progent's Standard Help Desk Services offer a comprehensive service desk solution that manages all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Support services are offered at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging issues.
Work from home Cisco Engineering Careers
Career Opportunities Home Based Microsoft Consulting
Progent's company culture will make you a better consulting professional by enhancing your technical knowledge and increasing the loyalty of your clients. Progent makes good on this commitment by attracting the top professional experts for you to work with, offering a state-of-the-art system architecture, using proprietary software tools to enable the highest level of service, and by streamlining proven operational structures for attracting and retaining clients.
Microsoft Exchange Upgrade Online Help
Microsoft Exchange Server 2000 Upgrade Professionals
Progent is among the most expert information technology support firms for integrating email and messaging solutions based on Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size businesses get the full advantages of Exchange 2000 for typical situations including updating from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 Server support.
Offsite Managed Backup and Recovery Services Specialists
Remote Data Backup and Restore Services Services
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical data.
Amazon cloud AMI Development Firm
Developer Firms Amazon EC2 VPN
Progent can provide cost-effective online consulting to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist you with every phase of Amazon AWS integration including requirements analysis, readiness assessment, system design, pilot testing, configuration, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security and compliance.
Meraki 802.11ac AP Remote Consulting
Meraki MR42 Access Point Consulting Services
Progent's Meraki wireless access point consultants offer remote and onsite support services to help organizations of all sizes to design, install, manage, upgrade or debug Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can assist you to set up and manage Meraki-based wireless networks for sites that range from a telecommuter's home or a branch office to a campus or a nationwide enterprise. Progent can also assist you to configure other Cisco products such as Catalyst and Nexus switches, routers and firewalls to build a cohesive network infrastructure that delivers identical access, performance, security compliance, ease of management and availability for wired and Wi-Fi clients irrespective of their mobility or device.
Integration Support Mac unified messaging
Outlook Web App and Mac Engineer
Exchange Servers and Apple Mac workstations can work together efficiently. Progent's Apple and Microsoft certified experts can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to collaborate with colleagues who run Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh systems can coexist, enabling Mac users to get and transmit messages, search the Exchange global address list, copy addresses, sync up appointments, and alert fellow workers to meetings with your Microsoft Exchange account. Progent will make sure that your Microsoft Server is properly configured and that WebDAV and Outlook Web connectivity are working. Progent also can provide customized one-on-one Entourage education.
Consultant Avaddon ransomware protection and recovery
Specialists ransomware protection planning
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability to block ransomware or recover rapidly after a ransomware attack. Progent will work with you personally to collect information concerning your current antivirus tools and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery environment that reduces your exposure to ransomware and meets your company's requirements.
Microsoft Experts Computer Consultants Microsoft Exchange Cluster
Microsoft Certified Partner Technology Consulting Services Microsoft Windows Cluster
Progent provides Microsoft Windows Cluster Server assistance to help your organization deploy high availability clustered servers designed to deliver 100% operation. Clustered Windows servers for zero-downtime systems include Windows Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Server Cluster. By assisting you t plan zero-downtime server clustering solutions powered by Windows Clustered Server 2003, Progent’s Premier Windows engineers make sure that your non-stop clustered servers are configured to maximize the strategic value of your computer network.
Project Implementation Consultants
Consultant Services Enterprise Project Management
For advanced project management assistance, Progent can provide the services of veteran IT experts with decades of experience in technology management, program development, and business process design for organizations from Big 4 companies to dot-com startups to state government agencies. These proven IT managers offer project management expertise to help enterprise clients follow best practices to make sure major projects are successfully completed on time and within budget.
Remote Technical Support Meraki 802.11ac AP
CCDP Certified Meraki MR30H Access Point Online Consulting
Progent's Meraki wireless access point consultants offer remote and onsite support services to assist businesses of all sizes to plan, deploy, manage, expand or debug Wi-Fi systems that include Cisco Meraki APs. Progent can help your business to configure and support Meraki-based wireless infrastructure for sites that range from a teleworker's home or a branch office to a campus or a nationwide enterprise. Progent can also help you to configure other Cisco products including switches, ASR routers and ASA firewalls to create a seamless network infrastructure that provides identical access, performance, security, ease of management and availability for wired and Wi-Fi clients irrespective of their mobility or device.
Offsite Workers Endpoint Security Remote Technical Support
After Hours Work from Home Cybersecurity Online Support Services
Progent can assist small and mid-size organizations to implement security protection systems and provide response expertise required for telecommuters.
System Center 2007 Support Outsourcing
Computer Engineer System Center OpsMgr 2012
Progent's Microsoft-certified consultants have over a decade of background planning, implementing, enhancing and troubleshooting SCOM environments and offer organizations of any size expert online or on-premises consulting services for System Center 2012 Operations Manager. Progent can help your company to plan an architecture for SCOM 2012 servers that delivers the performance and availability required to watch over your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent's SCOM consultants can also help you to import and customize SCOM 2012 management packs based on industry best practices for monitoring network infrastructure and Microsoft and third-party applications and services. Also, Progent can deliver fast remote or on-premises troubleshooting to help you to remediate critical issues uncovered by System Center 2012 Operations Manager.
UNIX Online Computer Expert
After Hours Linux Online Consultant
Progent offers national urgent help and consulting services for businesses that operate Solaris networks or whose IT systems include a mix of Sun Solaris and Microsoft Windows products. Online network consulting offers optimum leverage for your IT dollar by protecting client productivity and limiting the hours charged for network repair services. Advanced online access utilities and skilled technicians and engineers allow Progent to solve most IT issues without wasting time and money by going to your site. In the vast majority of situations your IT problems can be dealt with by telephone or through a combination of phone help and online access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISM and CISSP certified security professionals to help you with the most difficult network issues.
24-Hour 802.11x Wi-Fi Site Survey On-site Support
24-Hour Online Wireless Site Survey Online Troubleshooting
Progent's Wi-Fi site survey services assist you to plan, deploy and debug a Wi-Fi network customized for your environment, providing you a WLAN that has the coverage, performance, density, security, and roaming capability your business requires.
Google Cloud hybrid cloud solutions Engineer
Google Cloud solutions Services
Progent can provide cost-effective online and on-premises support to assist organizations of any size to move any part of their critical IT resources to Google Cloud Platform services. This can save management hassle and equipment costs and enable the use of Google's cutting edge machine learning tools. Progent can help your IT team with every phase of Google Cloud Platform integration including requirements analysis, readiness evaluation, system design, pilot testing, deployment, administration, performance tuning, licensing management, backup/restore solutions, and security strategies.
24/7/365 Internal Network Security Inventory Consultant Services
Consultant External Network Security Scan
Progent offers two ultra-affordable service bundles designed to allow small businesses to get a professional network security assessment from a certified security engineer. With Progent's External Security Inventory Scan, a security expert runs a comprehensive examination of your IT infrastructure from outside your firewall to determine potential risks in the security posture you expose to the public. With Progent's Internal Security Inventory Checkup, a security engineer runs a system scan from a secure machine inside your company firewall to uncover your exposure to inside threats. Both security inventory services are configured and executed from a secured remote location.
Microsoft Office Computer Expert
Computer Network Firms Microsoft Office 2000
To provide cost-effective network support for small businesses, Progent has developed full-service computer outsourcing packages that offer small businesses quick access to technical help without requiring you to recruit, train, and maintain an expensive in-house IT staff. Progent’s IT outsourcing services offer you an affordable alternative for building a secure and reliable system for your favorite Windows office productivity suites such as Office XP and Office 2003.
24 Hour Google Cloud SQL Consulting Services
Microsoft Certified Google Cloud IAM Consultancy
Progent offers cost-effective remote and onsite support to assist organizations of any size to move any part of their core network resources to Google Cloud Platform services. This can save time and hardware costs and enable access to Google's cutting edge AI and machine learning technology. Progent can help you with every aspect of Google Cloud Platform integration including needs analysis, readiness assessment, system design, testing, configuration, administration, performance tuning, licensing management, disaster recovery solutions, and security and compliance.
Wi-Fi VoIP phone integration Consulting
wireless VoIP phone and Aironet APs Online Troubleshooting
Cisco's wireless VoIP phones are hardened Wi-Fi handsets intended for workers who are mobile within campus, hospitality, retail or other venues where management wants user endpoints that offer more administrative control, data security and ruggedness than is possible with the Bring-Your-Own-Device style of mobile communications. Creating solutions with Cisco's wireless VoIP phones typically demands that you configure and optimize numerous components of your Wi-Fi environment such as wireless access points, switches, Cisco wireless LAN controllers, and management tools. Progent's certified consultants can provide remote and onsite assistance to help you build and administer a Cisco wireless IP phone deployment by delivering services that range from debugging the set up of an IP phone or access point to providing project management outsourcing or co-sourcing for updating the Wi-Fi architecture of a campus.
Dynamics GP 2015 Consultant
Dynamics GP 2015 R2 Integration Consultant
Microsoft Dynamics GP 2015 R2 features a new design that improves cloud integration, supports the most popular handheld devices, permits single login with Azure Active Directory, and strengthens security. Dynamics 2015 R2 also streamlines management reporting, includes new Workflows, expands the Web Client, and adds more than 100 improvements to its library of applications. Progent's Microsoft-certified and Cisco-certified consultants offer the broad technical skills and hands-on experience to address the many IT and business challenges associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will maximize the return on your investment in this mission-critical platform.
Office 365 hybrid solutions for Exchange On-site Support
Exchange Online and on-premises Exchange Network Consultant
Microsoft has made a strong effort to enable seamless hybrid networks that combine Office 365 and on-premises Exchange systems. This permits you to have certain mailboxes located on your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can help your organization with any phase of planning, integrating and debugging your hybrid Exchange solution. Progent's Exchange specialists can deliver occasional expertise to help you through stubborn technical issues and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange solution is successfully completed on time and within budget.
Aironet 1800 Access Point IT Consultant
Aironet Online Troubleshooting
Progent's Cisco-certified wireless experts can assist businesses of all sizes to design, deploy, administer and repair Cisco Aironet wireless access point solutions to achieve the throughput, range, capacity, expandability, security compliance and manageability required for seamless access between Wi-Fi and wired network infrastructure. Progent can provide affordable online and on-premises support for legacy and current 802.11ac Aironet wireless access points and Progent can help you plan and maintain wireless solutions that include indoor and outdoor Aironet Wi-Fi APs.
