Sacramento Consultants for Network Service Organizations
Seamless Temporary Support Team Augmentation
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Organizations in Sacramento
Progent’s consulting support for IT service organizations in Sacramento California enables your company to offer your customers Progent's consulting and Help Desk Call Center support using your company's brand as a transparent augmentation of your regular IT support group. These services can put you on the fast track to add to your client base, expand your service catalog, create happy clients, and increase your profits.
Progent’s nationwide roster of network infrastructure experts, desktop support specialists, IT administrators, and data security consultants have acted as transparent adjuncts to the IT groups of some of the country's biggest IT support businesses. Progent’s range of technical knowledge allows you to broaden the scope of your IT support practice, and Progent’s close integration with your support team lets you strengthen and protect your branding.
Progent is a network consulting firm with two decades of background providing online consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any independent computer support firm in the world. Progent has delivered online IT assistance and consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)
Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for network service firms offers transparent resale to your customers of world-class services. Progent invoices you exclusively and works under your direction to deliver your clients consulting and support services under your branding. Also, Progent has a low-cost Off-hours Support Program for customers who require 24x7 support.
Help Desk and Ticketing for IT Service Organizations
Ticketing is the enabling technology behind an efficient Help Desk. But full-featured ticketing systems are not just costly to acquire and staff, but a hassle to configure and maintain. Small or niche IT support providers seldom have the required budget or personnel. Progent's Service Desk and ticketing program gives IT service organizations an affordable way to retain their custom branding while delivering their customers world-class desktop support services backed by a best-of-breed ticketing platform and supplemented by fast escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing program for IT service firms takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop services team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing system. The features offered with Progent's Call Center and ticketing program allow you to expand your support workload, the diversity of technologies your business can take on, the locations you can serve, and your hours of availability.
Key features of Progent's Service Desk and ticketing program for IT support firms include:
- Progent's online desktop service staff provides Level 1 end user help with 1-hour SLA to begin work during standard work hours.
- Normal support hours are from 5am to 7pm PST, five days per week.
- Extended support is available at additional cost.
- Optional on-premises service in major metros is available across the country at extra cost.
- You keep complete control of your customers and invoicing.
- Your clients enter incident reports by means of your own branded web portal, a toll-free number, or by directing an email to your specified mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified remotely while they are active.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service providers allows you to become a sole point of contact for virtually all technical expertise your clients may require. You can build your team and strategic in-house competencies steadily without having to decline new business due to a lack of in-house expertise or the absence of personnel.
Important aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent acts as a transparent supplement to your in-house IT service team, responding to your coordination, and invoices you rather than your customer.
- By-the-Minute Billing: Progent charges by the minute to minimize costs.
- Detailed Reporting: Progent uses an advanced reporting system to ensure that all IT services delivered are thoroughly described. This allows you to shift service responsibilities to in-house consultants when you have sufficient staff and relevant skill sets.
- Safely Grow Your IT Support Business: You can quickly and efficiently accept additional jobs outside your core fields of excellence and serve additional territories without assuming the risks associated with expanding your full-time staff too quickly.
- Re-enforce Your Name: You can solidify your mind share as a full-spectrum IT support firm by delivering more solutions to more clients using your own company name.
- Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a wide range of technologies and can act as a reliable reservoir of skills for expanding your IT support business.
- Fast Escalation: Thanks to a sizable team of high-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
- Make Your Clients Satisfied: Satisfied customers keep coming back. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek help from your competitors.
- Online Support Professionals: For 20 years, Progent has delivered online network support ranging from Call Center support to high-level consulting. Efficient online support saves money while delivering fast solutions.
- Advanced Industry Certifications: Progent’s engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including CISSP, CISM, and GIAC. Learn more details about Progent's technology certifications.
Progent's Practice Areas for Sacramento, California Companies
Progent's seasoned roster of certified consultants and technical experts can provide Sacramento, California businesses a broad array of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Consulting
- Active Directory Planning
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP Consulting
- Azure, AWS, Google Cloud
- Remote Network Support
- Teleworker Support Services
- Cisco Network Infrastructure
- Juniper Infrastructure
- Cisco Routers Expertise
- Security and Compliance Monitoring
- Business Continuity Planning
- Penetration Testing
- Firewall Setup
- Call Center Outsourcing
- Desktop Support Services
- Colo Data Center Support
- Operations Manager (SCOM) Monitoring
- Configuration Manager Expertise
- Microsoft Access Consulting
- Virtual Server Automation
- Hyper-V Configuration
- VMware vSphere Integration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Expertise
- Smartphone Management
- iPhone Support
- Android Phone Support
- Ransomware Recovery
- Backup/Restore Consulting
- Cisco IP Voice Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi Access Point Configuration
- WiFi Site Surveys
Learn More Details About Progent's Reseller Support for Network Service Organizations in Sacramento, California To learn more information about Progent's consulting program for network service firms in Sacramento, California, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Windows Active Directory Support and Integration
Windows Active Directory Network Engineer
Windows Active Directory demands significant practical experience to configure optimally across an enterprise. Progent’s Microsoft Premier consultants are experts in designing, deploying, and troubleshooting complex Enterprise Active Directory projects. Progent’s fields of proven competence with Windows Active Directory include replication issues, multi-domain partition configurations, repair of corrupted AD objects, dealing with residual legacy version configuration objects in production Active Directory systems, and fixing failed configurations of Active Directory and AD-integrated programs.
Remote CentOS Linux On-site Technical Support
24-Hour Consultant Gentoo Linux
Progent's Linux support services offer small and mid-size businesses and software developers help with administering and supporting Linux systems that operate with Microsoft-based networks. Progent offers your business contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM credentials. This wide array of expertise offers you a convenient one-stop source to help you build and manage a secure and reliable mixed-platform connectivity and communications infrastructure that supports Linux and Microsoft interoperability by combining MS Windows with major Linux derivatives such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Professionals prime infrastructure
Online Help prime infrastructure
Progent can assist your business to deploy Cisco wireless LAN controllers to manage and monitor wireless LANs of all sizes. Progent can assist you to maintain and debug your current Cisco Wi-Fi solution or carry out a smooth transition to Cisco's latest Wi-Fi controller products. Progent can provide support for both physical and software-only Wi-Fi controllers and can assist you to decide which type is appropriare for your Wi-Fi environment. For Wave 2 wireless controllers, Progent offers Cisco 3504 Wi-Fi controller expertise, Cisco 5520 Wi-Fi controller expertise, and Cisco 8540 Wi-Fi controller consulting.
Project Management Test Lab Consultancy
24-Hour PXE evaluation Lab Consulting Services
The Progent Test and Training Lab at the QTS Internet Data Center can be used for piloting mission-critical applications, creating efficient migration methodologies, assessing and optimizing performance, planning or validating business continuity strategies, mitigating compatibility problems, and building training systems for new technologies. For Progent customers without adequate internal resources to assemble proper test environments, Progent's Test and Training Lab cuts capital costs and engineering risk while keeping critical IT initiatives on schedule.
Case Studies Proxim Tsunami Wireless
Case Study Wireless Integration
Progent delivered a wireless networking environment that allowed a school to increase productivity and avoid the recurring expense of a dedicated data connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is designed for interfacing separate locations as far as 2.5 miles apart and can reach even greater distances. This wireless solution offered improved bandwidth and dependability than recourse to amplifying the 802.11b wireless connection, and since it uses the 5.8Ghz band it offered immunity to local interference.
Offsite Employees Endpoint Management Engineer
Telecommuter Endpoint Management Professional
Progent can assist small and mid-size companies to deploy efficient endpoint management platforms for administering endpoints operated by work-from-home employees.
Microsoft Certified Expert Data center Monitoring Specialist
Microsoft Certified SCOM Resource Pools Computer Consulting
Progent's Microsoft-certified consultants have more than 10 years of experience planning, deploying, enhancing and repairing System Center Operations Manager environments and offer companies of all sizes advanced online or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to plan an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience required to monitor your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs according to industry best practices for monitoring network infrastructure as well as both Microsoft and third-party applications and services. Also, Progent can provide fast remote or on-premises technical support to help you to remediate serious problems detected by SCOM 2012.
Penetration Testing Firewall Audit
information Systems Audit Cybersecurity Penetration Testing
Stealth intrusion testing is an important part of any comprehensive IT system security plan. Progent’s security experts can run thorough intrusion checks without the awareness of your company's in-house IT staff. Unannounced penetration checking shows whether existing security defense systems such as intrusion detection alerts and event log analysis are correctly configured and actively monitored.
Oracle Programming Companies
Oracle 11g Migration Consulting
Progent can provide fast and affordable remote access to an authorized Oracle DBA consultant or an Oracle application developer. Progent offers advanced database administration services for any version of Oracle including 10g and 11g and can also assist you to plan, create, update, or fix Oracle applications based on SQL and PL/SQL stored procedure programming language. Progent also can provide support for Data Guard replication technologies and ASM file/volume manager.
macOS Troubleshooting Consulting
OS X Troubleshooting Professionals
Progent offers nationwide online technical support and consulting services for companies that run Apple Mac networks or whose information systems include a combination of Apple macOS and OS X with Microsoft products. Progent's consultants can provide Apple macOS and OS X users a range of services such as desktop assistance, migration to the most recent edition of OS X from earlier versions of Mac, plus expertise with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help you with Apple iPhone and iPad integration and management, or migrating to iCloud services. Remote IT help provides maximum leverage for your information technology budget by protecting user productivity and shortening the time charged for computer repair services. Sophisticated remote support technology and experienced technicians and engineers combine to enable Progent to solve the majority of network issues without squandering time and money by traveling to your site. In most of cases your IT problems can be remediated over the phone or through a combination of telephone support and online connectivity. Progent can offer the services of Cisco CCIE network engineers and CISSP certified security specialists to help you with the most challenging system issues.
Open Now Peppercon eRIC Technology Professional
Remote Management Specialists
Remote server management cards give network managers complete control over a server without the requirement for a personal visit. Through these server management cards, all console screen information plus keyboard and mouse operations are exported to a remote session to an IT professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can assist you to design, deploy, and manage a fault-tolerant business network that includes remote server management cards and Progent can utilize these remote server management cards to provide efficient off-site technical assistance. Progent is familiar with a number of remote server management cards including Aten remote management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon remote management cards.
DoubleTake Carbonite Software Specialists
DoubleTake Carbonite Replication Manager Specialist
DoubleTake/Carbonite Software publishes a family of products designed to deliver small and midsize businesses a range of affordable solutions for backing up and recovering business-critical workloads including Exchange Server, SQL Server, Blackberry, and Microsoft SharePoint. Progent’s business continuity planning consultants have extensive backgrounds incorporating DoubleTake/Carbonite products into small company IT networks to achieve a high level of fault tolerance and business continuity capability at a budget-friendly cost.
Symantec VelociRaptor Audit
Symantec VPN Cybersecurity Firms
Progent's Symantec experts can help you support legacy Symantec firewall and VPN appliances including the Symantec Raptor and Symantec VelociRaptor line or show you how to upgrade to newer firewall technology. Progent can also enable you to design and execute a complete security strategy that can include firewall/VPN appliances and software, outsourced security and network protection services, system monitoring products, and formal policies and processes. Progent has the skill to be your single resource for continuing technical help, maintenance, training, and security consulting.
IT Outsourcing Consultants
CIO Outsourcing Specialists
Progent is organized provide comprehensive remote consulting for all technical areas common to today’s small company information networks and offers a variety of vital, on-demand support services including a part-time CIO to offer advanced planning and negotiating skills, a Call Center for help desk support, 24x7 server monitoring, spam/virus filtering as a managed service, best-practices project management help for major initiatives like site relocations orOS migrations, Cisco-certified consultants for designing high-performance and robust infrastructure, security specialists to verify data protection and compliance, disaster recovery experts to help design business continuity plans, and software developers to create, customize, or repair mission-critical application programs.
Exchange 2019 and Windows Server 2019 IT Consultants
Exchange 2019 Office 365 Integration Computer Consultants
Progent can assist you in any phase of your migration to Microsoft Exchange 2019 including configuring Windows Server 2019 Core for hosting Exchange; planning high availability infrastructure for a local, cloud-based or hybrid environment; moving mailboxes; planning and configuring Hyper-V virtualization; configuring hardware load balancing; building Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail services; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft Office 365; and setting up Outlook clients.
scom 2016 alerts Specialists
Onsite Technical Support scom 2016 Nano Server integration
System Center 2016 Operations Manager (SCOM 2016) helps to promote consistent performance and maximum uptime for critical applications by offering unified, mixed-platform tracking of IT infrastructure deployed across local systems and private and public clouds. Progent's consulting group offers world-class remote and onsite expertise to help businesses of all sizes to plan, implement, optimize, enhance and repair SCOM 2016 deployments. Progent can assist you to migrate to Operations Manager 2016 from earlier versions or from other IT infrastructure monitoring platforms, or combine multiple monitoring systems into a cohesive IT management solution. Progent can also help you expand your SCOM 2016 scope to include infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.
Microsoft Exchange Upgrade Computer Consultant
IT Consulting Exchange Server 2000
Progent is among the most experienced network consulting companies for integrating email systems powered by Microsoft Exchange 2000 Server. Progent specializes in helping small and mid-size companies get all the advantages of Exchange Server 2000 under common situations including upgrading from Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 management.
Help and Support Catalyst Switch Upgrade
24/7 Catalyst 6800 Switch Online Consulting
With Catalyst switches for small and medium-sized businesses, Cisco enables organizations to realize all the benefits of adding smart traffic control into their networks. Cisco's switching product line allows you to enable features that make your IT network sufficiently robust to accommodate real-time needs, expandable to support growth, secure enough to protect restricted data, and capable of prioritizing and controlling traffic flows to optimize network performance. Progent's CCIE and CCNP certified engineers can show you how to select and deploy Cisco switches that make sense for your company. In addition, Progent's CISM certified security consultants can show you how to create a strategic security policy and configure Cisco switches so they help enforce your security policies. Cisco Catalyst switches that Progent provides expertise for include Cisco's Catalyst 2940 switches, Catalyst 3750 switches, Cisco Catalyst 4948 switches, and Cisco Catalyst 6500 switches.
Exchange Server 2003 Upgrade Professionals
Microsoft Exchange 2003 Remote Support
Progent's certified consultants provide computer help and IT consulting services for Microsoft Exchange Server 2003, Windows Server 2003, and for the complete line of Microsoft server platforms. Progent's migration, integration, management, and support expertise for Microsoft Exchange 2003 Server include planning, installation, project management, onsite and off-site technical support, Help Desk outsourcing, expert security consulting, and full-service IT outsourcing.
Specialists Sales Office
Branch Office Information Technology Consulting
Years of background providing Microsoft support and Cisco technology consulting has enabled Progent to build an unmatched ability for serving branch offices that need IT service with the flexibility common to with small organizations but which includes effective communications, complete documentation, and adherence to enterprise IT standards. If your corporation has a branch office located anywhere in or any area served by Progent's engineers, Progent can provide a broad range of in-person and on-line IT support services and system architecture expertise.
