Besides providing fast contact with high-level IT professionals and subject matter experts to help Sacramento, California organizations to resolve specific technical issues or strategic initiatives, Progent offers temporary staff augmentation to deal with more generalized assistance like PC help, IT administration, and Call Center response. Short-term staffing can help organizations to respond to planned or unexpected surges in the need for IT personnel, which may be caused by situations like company mergers, site moves, platform migration, business process changes like telecommuting, disaster recovery, busy seasons, or new regulations. Temporary IT staff augmentation can also fill voids caused by the absence of in-house staff members because of scheduled vacations, health issues, termination, etc.
Advantages of Progent's Short-Term Staff Augmentation Program
Progent's short-term staff augmentation services offer organizations the ability to respond to surges in demand for IT personnel without dealing with the costs and delays that come with identifying and recruiting professional technical personnel and without the burden of adding to your full-time staff size.
Important features of Progent's short-term supplemental staffing services include:
Progent's Shared Help Desk Service
- Rapid availability of reliable IT pros
- Easy engagement, cessation, and re-engagement of services
- Transparent extension of your in-house IT team
- Full documentation of services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved promptly
- Strong working relationship with a top-level, full-spectrum resource for network support
Progent's shared Help Desk service is a proven flexible staff augmentation alternative that enables IT groups to share the responsibilities of Help Desk Call Center support transparently between their internal network staff and Progent's extensive team of IT support experts. Acting as a seamless supplement of your in-house Call Center, Progent's co-managed Help Desk program is a joint service solution powered by the industry's leading group professional services (PSA) platform for managing, service requests, generating tickets, assigning responsibility, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has two decades of experience delivering remote and on-premises IT services for organizations of all sizes throughout the U.S. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Sacramento, California Businesses
Progent's nationwide team of certified consultants and technical experts offers Sacramento, California businesses a broad range of online consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for network service firms include:
Contact Progent for Temporary Staff Augmentation for Sacramento, California Companies
To learn more details about Progent's short-term supplemental staffing services for Sacramento, California businesses, call 800-993-9400 or visit Contact Progent.