In addition to providing fast access to high-level IT consultants and subject matter experts (SBEs) to help Sacramento, California organizations to resolve specific technical problems or longer-term initiatives, Progent offers temporary staff augmentation to deal with more broadly defined assistance like PC support, network management, and Help Desk response. Short-term staffing can help organizations to respond to planned or unexpected increases in the need for IT services, which may be caused by scenarios such as mergers and acquisitions, site relocation, technology upgrades, business process changes like telecommuting, disaster recovery, seasonal variations, or new compliance requirements. Temporary supplemental staffing can also fill gaps resulting from the absence of full-time IT personnel because of vacations, illness, termination, etc.
Advantages of Progent's Temporary IT Staffing Program
Progent's short-term staff augmentation services give businesses the versatility to respond to increases in demand for network services without being saddled with the costs and delays associated with identifying and hiring appropriate IT personnel and without the risk of increasing your full-time staff size.
Key features of Progent's short-term staffing services include:
Progent's Co-managed Center Program
- Rapid access to reliable network pros
- Simple initiation, termination, and resumption of services
- Transparent augmentation of your full-time IT team
- Full reporting of services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled fast
- Close working relationship with a world-class, full-service resource for network support
Progent's co-managed Help Desk Call Center program is a proven on-going staff expansion option that enables IT organizations to share the responsibilities of Call Center support seamlessly between their in-house network personnel and Progent's extensive team of IT support experts. Working as a transparent extension of your in-house Call Center, Progent's co-managed Call Center program is a collaborative service alternative based on by the industry's leading group PSA tool for managing, service requests, generating tickets, assigning responsibility, tracking responses, and producing management reports.
Why Choose Progent?
Progent has two decades of experience delivering remote and on-premises network services for organizations throughout the U.S. Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants hold top certifications including CISSP, CISA, and CRISC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for Sacramento, California Organizations
Progent's seasoned roster of certified engineers can provide Sacramento, California companies a wide range of remote technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for IT service firms include:
Contact Progent for Short-Term IT Staffing for Sacramento, California Companies
To learn more details about Progent's temporary staff augmentation services for Sacramento, California organizations, call 800-993-9400 or visit Contact Progent.