Immediate Remote Support for Sacramento California Information Networks
For businesses located in Sacramento California, Progent offers remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the assistance of CISSP-certified cybersecurity consultants to handle high-level security design and diagnostic jobs.
Progent's remote technical support engineers offer exceptional value because they have the real-world experience and have access to the sophisticated technology required to resolve most network issues rapidly. Efficient support reduces direct expenses since solutions require fewer chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization benefits even more with indirect costs by reducing or avoiding network downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive remote technical support expertise is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you owe only for the support that you receive. In contrast to typical remote service companies, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for billing do away with scenarios where quick fixes manage to end up as large invoices. Progent's skill at disposing of problems efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized technologies and field-proven processes which ensure the highest degree of efficiency for remote consulting and repair for IT systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to communicate with your environment remotely without compromising system security.
Progent's powerful service database application maintains detailed documentation describing all support that Progent's customers have been provided. Progent's team consultants have the benefit of the specifics of services provided to each Progent customer by every engineer. This database of issues and resolutions is organized as an easily searchable internal knowledge base that permits Progent's remote technical experts to communicate their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's extensive list of certifications and working associations with important industry leaders including Cisco and Microsoft open up additional massive technical knowledge bases and permit quick response from vendors' internal product engineers so Progent's remote service specialists are able to come up with the most efficient solutions in the least time.
Online technical services available from Progent to clients in Sacramento California include:
Authorized Windows Support
Progent's Microsoft-certified remote service engineers can deliver network problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration, and Office Communications Server troubleshooting,
Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of cost-effective desktop consulting and support services to help your business to deploy, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking professionals, and indicates a person's network technology knowledge at the expert level. Cisco CCIEs know how to handle the most complex issues surrounding network design, integration, management, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with Cisco IOS network management utilities and developing workarounds or locating software patches. Cisco qualified CCIEs represent an excellent value since their broad expertise enables them to fix problems rapidly. In common instances, less experienced service providers can struggle for hours or even days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system by means of the latest remote troubleshooting technology to provide quick, secure, and affordable diagnosis and repair.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
Progent locations in Sacramento Central Valley
Progent's Cisco CCIEs offer help for the complete line of Cisco's market leading family of infrastructure appliances by delivering services that include:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's certified CISM and CISSP security and compliance consultants can provide a variety of system protection solutions to bolster the safety of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help you to clean up rapidly following a damaging penetration. Security services available from Progent include: in depth data security assessment using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm attacks; setting up firewalls; building safe mechanisms for off-site and mobile communication; guarding your messaging infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting support to help businesses of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that combine on-premises IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent process for restoring applications and services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to address a broad spectrum of computer technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in environments that combine Linux with Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with migration from legacy applications to Windows or Linux-powered environments. Progent's team-based approach to resolving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, minimizes network downtime, and cuts support expense.
Important Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services covers all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of vital files, apps and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to deliver centralized management and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your Progent consultant so that any potential issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup/recovery system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the services of world-class online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special fields of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's special remote engineering services include:
How Your Sacramento Company Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most issues.
Progent's Help Desk consulting support can guide you in building an effective new Help Desk Call Center or revamping your existing organization, identifying or customizing Help Desk software to handle the unique requirements of your business, or adding temporary phone support staff to work with your in-house Help Desk Call Center resources to deal with unusually busy events like software transitions, mass upgrades, or rolling out new applications.
Progent's Call Center staff of experienced network experts provides your computer users in Sacramento California instant contact with a reliable support group with substantial experience delivering phone help and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center recognition as a major enabler of company performance, and Progent's target is to solve and not just track IT issues.
- Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team offers remote advanced engineering expertise and training in specific application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more information about Progent's consulting, custom development, and training services, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Sacramento California online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your business so that your network support is proactive and automated. By uncovering emerging issues before they result in downtime, proactive monitoring can avoid inconvenient and expensive information system crises. Progent can also provide help with system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems that incorporate a combination of OS platforms.
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Sacramento California, Progent's online computer support specialists are ready to deliver effective and cost-effective system support whenever your business needs it. More than 15 years of providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access technology to repair IT problems rapidly while eliminating the cost and lost productivity associated with on-site support calls.
Even if your Sacramento office has a regular freelance support technician or maintains an in-house IT staff that know how to deal with common network issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the expertise to address sudden network emergencies or especially complex integration projects.
Benefits of Progent's IT Support for Businesses in Sacramento California
Progent's online support services allow your Sacramento business to have the benefits of timely, enterprise-class network support without the expense of managing a full-time IT staff. Your network will derive greater strategic worth by becoming increasingly available, efficient, and protected. Advantages to your business include:
- Convenient virtual expansion of your local IT resources
For most businesses in Sacramento California, local network support providers, whether represented by independent consultants or an internal maintenance staff, can handle typical network issues. However, major troubles can spring up when your regular support personnel are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your usual service personnel. In these instances, Progent's on-call service professionals give you a convenient, quick, and economical way to supplement your regular help and to pass on valuable information to improve your ability to deal with downstream issues locally.
- Reduced Reliance on Individual Consultants
For IT support, smaller offices commonly depend on individual freelance service providers. Although freelance consultants carry less overhead than larger service organizations and can afford to charge marginally less, they are often overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in training, the absence of fallback help may force your company to go without assistance during an IT crisis. As your business expands, network unavailability and trouble with critical software are more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of backup service experts to make sure your network remains available.
- Build a Scalable Basis for Seamless Growth
Organizations often begin with an information system implemented on a modest budget. Lacking a proper infrastructure, slap-dash fixes often get thrown on top of a shaky foundation. As a company grows, reliability and expandability problems can impede the success of the business. These badly designed systems need careful assessment, smart long-term planning, and extensive IT expertise to upgrade to a network architecture that can deliver the stable foundation to meet current business demands and simplify future growth.
- Work with Solution Providers Instead of Technology Sellers
Smaller businesses require advice and technical training to navigate through an increasingly complex array of technology options capable of accelerating business growth and enhancing efficiency. They hardly need a computer consultant who is motivated to earn a commission on a certain vendor's technology. IT support and product sales can lead to a situation where the proposed
solution is designed around a predetermined technology rather than the true needs of a business. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to align technical expertise with the real interests of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical background, fine tuned remote support software, and familiarity with corporate IT allow companies to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Start Getting Remote Technical Help from Progent?
- Certified Expertise in Microsoft's Complete Family of Servers
Progent offers world-class support for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 expertise, Windows 2003 Server maintenance, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online service and in-person help by the minute. As a result, you are invoiced just for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no initialization fee and asks no monthly commitment for support services provided during regular working hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick solutions so you won't be tempted to allow minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide minimal documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support reports transmitted by every consultant to every customer. The discipline of detailing and archiving service activity results in more effective support and avoids a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide 24x7 system monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your IT network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.