Fast Online Help for Sacramento California IT Networks
Urgent Phone Technical Support for Sacramento SystemsFor organizations located in Sacramento California, Progent provides online support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the assistance of CISSP-certified security consultants to handle high-level security architecture and diagnostic issues.

Progent's online support experts offer excellent leverage due to the fact that they have the real-world background and have access to the advanced tools needed to resolve the majority of network issues quickly. This lowers immediate expenses since service calls require minimal chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your location. Your organization benefits even more with incidental costs by reducing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's extensive online technical support know-how is particularly valuable in environments that depend on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's pricing policy for remote support is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe exclusively for the services that you actually get. In contrast to many remote service companies, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing eliminate situations where speedy. minor repairs somehow end up as substantial tabs. Progent's skill at disposing of technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of customized technologies and field-tested processes which ensure the highest degree of efficiency for online technical support and repair for computer systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's online support team to connect to your environment remotely without breaching network security.

Progent's advanced service reporting application stores comprehensive documentation of all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of support rendered to every client by every Progent consultant. This archive of trouble tickets and solutions is stored as a readily accessible internal database that allows Progent's remote technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft open up other massive technical support databases and allow quick response from vendors' internal product engineers with the result that Progent's remote service experts are able to determine the best solutions in the least time.

Online services offered by Progent to companies in Sacramento California include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and mid-size organizations to utilize the same best-of-breed technology used by some of the world's leading corporations. The ProSight line of IT management outsourcing services covers all critical areas of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to address the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and allows rapid recovery of critical data, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables clients to complete major projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Help Desk staff of experienced information technology consultants offers your workers in Sacramento California instant contact with a reliable technical support resource with years of experience providing phone help and remote troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk the reputation as a significant contributor to company productivity, and Progent's intent is to solve and not just record technical problems.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts staff can supply phone-based advanced engineering support and training in special business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for familiar Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, customization, and education services, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Sacramento California remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your business so that your computer maintenance is proactive rather than reactive. By exposing potential trouble spots before they evolve into network outages, remote monitoring can ward off disruptive and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that incorporate a mix of OS platforms.
How Your Sacramento Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote assistance with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Sacramento California, Progent's online computer support specialists can deliver professional and cost-effective system support the moment your business requires it. Long experience delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access tools to solve IT problems rapidly while avoiding the expense and lost productivity associated with in-person service visits.

Even if your Sacramento business works with a regular freelance support technician or employs a full time IT staff that know how to handle the majority of network issues, Progentís Microsoft certified engineers can still provide an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either lack the time or the knowledge to resolve sudden network emergencies or especially complicated integration projects.

Advantages of Progent's Network Help for Offices in Sacramento California
Progent's remote support services allow your Sacramento company to experience the benefits of on-call, enterprise-level IT support without the expense of managing an in-house IT organization. Your information system will derive greater strategic value by being increasingly reliable, productive, and protected. Benefits to your company include:

  • Convenient remote extension of your local IT resources
    With most organizations in Sacramento California, nearby network service providers, whether represented by freelance consultants or an internal IT staff, can take care of typical network problems. However, serious problems may occur when local support personnel are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your local service technicians. In these instances, Progent's on-call support professionals offer an easy, fast, and affordable way to augment your regular resources and to transfer valuable information to increase your capability to deal with downstream issues in-house.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller companies often rely on individual freelance service providers. While independent consultants carry smaller internal costs than big support firms and can often charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in training, the absence of fallback personnel may force your company to go without assistance during an IT crisis. As your company expands, system downtime and problems with vital software become more costly. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a reliable source of backup service expertise to insure your IT system is always up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Businesses often start with an information architecture implemented on a modest budget. Without a scalable framework, band-aid repairs can get piled on top of a weak foundation. As a network grows, reliability and expandability issues can impede the productivity of the business. These badly designed systems need proper analysis, smart long-term planning, and broad-based technical knowledge to upgrade to a system infrastructure able to offer the solid foundation to meet vital business demands and simplify downstream expansion.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller organizations require advice and technical education to navigate through an ever more complex maze of product options capable of accelerating business growth and enhancing efficiency. Businesses hardly need a computer engineer who is motivated to sell a specific vendor's technology. IT consulting and product sales can result in a scenario where the proposed solution is built around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts by selling only services rather than products. This enables Progent to align technical consulting with the best needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical knowledge, fine tuned support software, and familiarity with corporate IT enable companies to escape the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry background, at the forefront of network service, performing a wide range of IT tasks for a large mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class technical help, but also a support engineer with proven approaches for applying technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site help by the minute. As a result, you are charged only for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for services delivered during regular business hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for quick solutions so you will not be tempted to permit minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent has little competition. Businesses who work with trusted freelance service providers or who employ in-house support staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, protected, and efficient.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential problems before they cause downtime, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does My Business Start Getting Remote Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.

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    Global Information Assurance Certification was founded in 1999 to validate the skill of computer security professionals. GIAC accreditations are recognized by companies and government organizations all over the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer expertise with any of the security disciplines addressed within GIAC certification including auditing network security mechanisms, event handling, traffic analysis, web-based services security and security information and event management (SIEM) solutions.

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