Fast and Affordable Remote Technical Support for Sacramento IT Networks
Fast Online Help for Sacramento SystemsFor organizations in Sacramento or anywhere in the state of California, Progent provides online help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting jobs.

Progent's online technical support experts provide exceptional leverage because they possess the practical background and are equipped with the advanced technology necessary to solve most information system issues quickly. This reduces immediate expenses because solutions accumulate fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization saves additionally with indirect costs by minimizing or eliminating system downtime and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting expertise is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's pricing model for online help is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you receive. Unlike many online service companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and clean policy for billing do away with scenarios where speedy. minor fixes manage to end up as big bills. Progent's skill at solving technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of optimized tools and field-tested processes which ensure the highest level of effectiveness for online engineering help and repair for IT systems of any size. Progent provides secure VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's online support team to link to your computer system without compromising network security.

Progent's advanced customer support database system includes extensive records describing all support that Progent's clients have received. Progent's authorized consultants have access to the records of assistance delivered to every customer by any engineer. This history of problems and responses is organized as a readily searchable support knowledge base that allows Progent's online technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft make available additional extensive technical databases and permit fast access to manufacturers' in-house engineering staff so Progent's online service experts are able to come up with optimal solutions quickly.

Remote technical support services provided by Progent to customers in Sacramento and throughout the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the world's top enterprises. The ProSight line of outsourced network management services covers all critical facets of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight ASM protects local and cloud resources and provides a unified platform to automate the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, apps and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to deliver centralized control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, reconfigure and debug their networking hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so any potential problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for special IT projects. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service options for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or revamping your current one, evaluating or enhancing Call Center software products to handle the special demands of your business, or providing occasional online personnel to work with your existing Help Desk Call Center resources during unusually busy scenarios like software transitions, major updates, or rolling out new business software.

    Progent's Call Center team of experienced network experts offers your computer users in Sacramento or anywhere in the state of California fast communication with a large support group with extensive experience providing phone help and online diagnostics for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk perception as a significant contributor to company productivity, and Progent's aim is to resolve instead of simply report technical issues.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting Team provides online advanced engineering expertise and training in key business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and training for popular Microsoft business applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, custom programming, and training offerings, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Sacramento, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your environment so that your network support is proactive rather than reactive. By uncovering emerging trouble spots before they evolve into downtime, automated monitoring can avoid inconvenient and expensive network failures. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems based on a combination of operating systems.
How Your Sacramento Business Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in Sacramento or anywhere in the state of California, Progent's online network support specialists are ready to deliver professional and affordable IT help the moment your business has to have it. More than a decade of offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine online access tools to fix network problems quickly while eliminating the cost and lost productivity associated with on-site support calls.

Even if your Sacramento business works with a regular freelance support technician or maintains a full time IT staff that can handle ordinary computer issues, Progentís Microsoft certified engineers are available to provide an easy and transparent virtual extension of your local resources in cases when your regular service personnel either lack the bandwidth or the expertise to address unexpected network emergencies or especially challenging integration problems.

Advantages of Progent's Network Help for Companies in Sacramento
Progent's online network troubleshooting services allow your Sacramento company to have the benefits of timely, expert IT support without the expense of managing an in-house IT organization. Your network will derive greater business value by being increasingly available, productive, and protected. Benefits to your business include:

  • Seamless remote extension of your on-site support resources
    For most companies in Sacramento and throughout California, local computer support resources, whether represented by independent consultants or a full-time maintenance staff, can take care of the majority of technical issues. However, serious problems might strike when local resources are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual support personnel. In these instances, Progent's online support experts provide a convenient, fast, and economical way to supplement your regular help and to convey useful information to improve your capability to handle future issues locally.

  • Less Dependence on Freelance Service Providers
    For network support, smaller companies often depend on individual freelance service providers. Although independent service people have smaller overhead than larger service organizations and can often charge lower rates, they are occasionally overextended, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the lack of backup help may require your business to go without assistance during an IT crisis. As your business grows, network unavailability and problems with critical applications are more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve service experts to insure your IT system remains up and running.

  • Build a Solid Basis for Seamless Expansion
    Organizations often begin with an IT architecture implemented on a modest budget. Without a robust infrastructure, slap-dash fixes often get piled on top of a weak foundation. As a company grows, reliability and scalability issues can impede the productivity of the organization. These badly designed systems require careful assessment, intelligent strategic planning, and extensive technical knowledge to upgrade to a network architecture able to provide the solid foundation to meet vital business requirements and ease downstream expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller organizations need advice and technical training to navigate through an increasingly complicated maze of technology options capable of promoting business success and improving efficiency. They do not need a computer consultant who is attempting to sell a specific vendor's technology. Network support and product selling can result in a scenario where the proposed solution is designed around a predetermined technology instead of the true needs of a business. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to align IT consulting with the best interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical knowledge, refined remote support tools, and understanding of corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.