For small and midsize companies located in Sacramento or anywhere in the state of California, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, as well as the assistance of CISA and CISM-certified security consultants to help with high-level security design and disaster recovery planning.
Progent's remote support engineers offer exceptional value due to the fact that they have the practical experience and the sophisticated technology to solve most network problems rapidly. Efficient support lowers immediate expenses since service calls take up a smaller number of billable minutes. Remote support also avoids the cost of sending a consultant to your location. Your company benefits additionally with indirect expenses by minimizing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's pricing policy for remote support is structured to maximize the impact of your IT service investment. Progent bills per minute for phone consulting, so you are billed just for the support that you receive. Unlike typical online service organizations, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent scenarios where speedy. minor fixes somehow turn into big bills. Progent's penchant for handling problems quickly results in your company spending less cash.
Progent's Remote Service Tools
Through years of experience, Progent has developed an arsenal of optimized tools and field-tested methodologies that ensure the highest degree of efficiency for remote technical support and repair for small and midsize business information systems. Progent offers secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access permits the experts of Progent's remote service group to connect to your company's environment without violating corporate security.
Progent's powerful technical support database system maintains thorough histories of the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of assistance delivered to every Progent client by any consultant. This archive of problems and repairs is stored as a quickly accessible support database that permits Progent's online technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's high-level certifications and close associations with important vendors including Cisco and Microsoft make available other vast technical support databases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's online consulting experts can determine the most efficient resolutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone services in Sacramento or anywhere in California or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's phone-based technical support professionals have advanced credentials in a comprehensive array of disciplines. This broad range of IT skills allows Progent's consultants to tackle almost any crisis that may occur in a small company information system. Certificates awarded to Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, CCDA and CCDP.
To provide assistance to companies with multi-OS environments, Progent also provides the services of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Phone-based technical support services available from Progent to clients in Sacramento and throughout the state of California include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad spectrum of information technology such as system infrastructure, messaging systems, network and process security, UNIX/Linux and Windows integration, VMware products for server economization and easy management, and transitioning from legacy systems to the latest Microsoft Windows or Linux solutions. Progent's group-oriented methodology for resolving network problems enables quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can offer urgent remote assistance for analyzing problems within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure professionals, and validates a person's network technology knowledge at the master level. Cisco qualified CCIEs know how to handle even the most complex challenges occurring in network infrastructure design, integration, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration tools and coming up with workarounds or locating program patches. Cisco CCIEs provide excellent value because their depth of experience enables them to fix the most complex problems rapidly. In common instances, less qualified consultants can struggle for many hours or even days with identical tasks that a Cisco CCIE can fix in minutes.
Few service providers make CCIEs accessible to assist small and mid-size companies. Progent can provide fast phone access to a CCIE so your company can receive urgent help for complex network infrastructure problems that are crippling worker productivity but are beyond the experience of your local network support providers. Progent's Cisco-qualified CCIE engineers can communicate with your environment using state-of-the-art remote troubleshooting technology in order to provide quick, safe, and affordable diagnosis and repair.
Progent's CCIEs offer assistance with the entire range of Cisco's market leading family of networking appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Certified Windows Support
Progent's Microsoft-premier online service engineers can deliver computer system repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist you with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 design and deployment,
Microsoft Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full range of online PC desktop consulting and support services including Microsoft Windows 7 integration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Premier Network Security Experts
Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a variety of system protection solutions that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or help your company to recuperate rapidly after a serious breach. Security services offered by Progent include: thorough security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm attacks; integrating firewalls; establishing secure architectures for off-site and mobile communication; protecting your messaging system against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help businesses of any size integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that utilize local IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent offers the skills of world-class remote consulting experts for special IT projects that small companies often need. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Sacramento Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center programs for small and midsize businesses with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk support services are well suited for smaller organizations who don't have the money or time to build and maintain an internal Help Desk but who need fast response from an effective Help Desk Call Center with professional telephone support as well as the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading PSA tool for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center consulting services can assist you in building an effective new Help Desk or revamping your current organization, evaluating or customizing Help Desk application software to handle the unique needs of your company, or adding occasional online staff to work with your in-house Call Center resources during unusually busy situations such as software transitions, mass updates, or installing new applications.
Progent's Call Center staff of experienced information technology professionals offers your computer users in Sacramento or anywhere in the state of California rapid communication with an effective network service resource with years of background offering telephone-based consulting and remote troubleshooting for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid contributor to company productivity, and Progent's target is to fix instead of simply report technical issues.
Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts Group can supply phone-based professional consulting expertise and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office Word, and MS Excel. For additional information about Progent's expertise, custom development, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac experts can promote the artistic components of Mac computing by delivering remote consulting services and training in graphics, audio, and motion video. Progent's consultants can provide assistance in a large selection of Macintosh creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific procedures like scanning or digitizing audio or video or building an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers businesses in Sacramento, or anywhere in the state of California, online network monitoring services based on Microsoft System Center Operations Manager network monitoring, customized by Progent to fit your environment so your IT maintenance is proactive and automated. By exposing potential issues before they expand into crashes, remote monitoring can minimize stressful and expensive service failures. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments powered by a mix of platforms.
To contact Progent about urgent phone-based expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
Progent locations in Sacramento Central Valley