For small companies in Sacramento California, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security engineers to help with advanced security design and disaster recovery planning.
Progent's remote support engineers represent exceptional leverage because they are equipped with the real-world experience and the sophisticated tools to solve most network issues rapidly. This lowers immediate expenses because solutions require a smaller number of chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company benefits additionally in indirect costs by minimizing or avoiding network outages and associated costs stemming from business discontinuity, disgruntled clients, idle employees, and de-focused management.
Progent's billing policy for online support is designed to maximize the impact of your IT service investment. Progent bills by the minute for phone assistance, so you owe just for the services that you actually get. Unlike typical remote service companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and simple model for billing eliminate situations where quick solutions manage to turn into substantial invoices. Progent's penchant for dealing with technical issues efficiently results in your business saving money.
Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned a set of customized technologies and field-proven processes which permit the maximum level of effectiveness for online technical support and troubleshooting for small company information systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology permits the staff of Progent's Technical Response Center to link to your environment without breaching corporate security.
Progent's powerful technical support reporting application keeps comprehensive histories of the service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of all help delivered to every client by every Progent consultant. This history of problems and repairs is stored as an easily retrievable proprietary knowledge base that permits Progent's online support experts to share their knowledge company-wide to make sure that the quality of Progent's support services improves over time. Progent's advanced certifications and working relationships with important technology companies such as Cisco and Microsoft make available additional massive technical support databases and allow priority response from manufacturers' in-house product engineers with the result that Progent's online service experts are able to determine optimal resolutions promptly.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote services in Sacramento California or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT help, visit Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's phone-based technical service professionals offer certified skills in a comprehensive set of products and technologies. This wide range of capability permits Progent's consultants to tackle virtually any problem that may take place in a small company network. Certifications held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To help clients with multi-platform networks, Progent also offers the skills of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Remote technical services Offered by Progent to customers in Sacramento include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide spectrum of computer technology such as network architecture, email solutions, system and process security, UNIX/Linux and Windows integration, VMware technologies for server economization and easy administration, and transitioning from older applications to current Windows or Linux solutions. Progent's group-based methodology for solving network problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can offer emergency remote help for resolving problems within UNIX/Linux networks based on leading versions of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and indicates a consultant's technical knowledge at the master level. Cisco qualified CCIEs can deal with the most complex challenges occurring in network infrastructure planning, installation, management, security, and troubleshooting. CCIEs work closely with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management tools and developing alternate approaches or identifying software updates. Cisco qualified CCIEs offer exceptional value since their depth of experience allows them to fix the most complex problems quickly. In common cases, less experienced service providers can wrestle for hours or even days with the same problems that a CCIE can dispose of in a few minutes.
Few support organizations make Cisco CCIEs available to assist small and medium sized businesses. Progent offers fast phone access to a Cisco CCIE so your company can get immediate support for severe network problems that are impacting business productivity but are beyond the scope of your regular computer service providers. Progent's Cisco-qualified CCIE consultants can connect to your network via the latest on-line support tools in order to provide quick, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network products.
Certified MS Windows Support
Progent's Microsoft-premier remote support professionals can deliver computer troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can assist your company with a broad range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and deployment,
Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of remote desktop consulting and support services including Windows 7 migration support, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier Network Security Consultants
Progent's qualified CISSP, ISSAP, and CISM security engineers offer a variety of security solutions that can bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help your company to recuperate rapidly following a serious breach. Security support services available from Progent include: comprehensive network security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; integrating firewalls; designing secure techniques for remote and mobile connectivity; protecting your email system against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting services to help businesses of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that combine on-premises IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent can provide the services of world-class online consulting professionals for special projects that small companies often need. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these important areas of information technology allows clients to complete critical initiatives within budget and on time. Progent's special online consulting services include:
How Your Sacramento California Company Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Help Desk Call Center support alternatives for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are designed for smaller companies who don't have the money or time to build and maintain an in-house Help Desk but who want fast response from an effective Help Desk with professional telephone assistance as well as the available expertise to escalate the most challenging problems to advanced engineers.
Progentís shared Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Call Center or revamping your existing one, evaluating or modifying Call Center application software to handle the special needs of your business, or adding temporary phone support personnel to reinforce your internal Help Desk team to deal with demanding scenarios like software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned network experts offers your clients in Sacramento California quick assistance from a large support group with substantial experience delivering phone support and online diagnostics for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center recognition as a key driver of business efficiency, and Progent's goal is to solve instead of merely annotate network problems.
Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting Team offers online and in-depth engineering expertise and education in key business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for popular Microsoft business applications such as CRM, Office Project, MS Word, and MS Office Excel. To learn more information on Progent's consulting, custom development, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac consultants can promote the creative aspect of Macintosh environments by providing phone-based help services and education in imaging, sound, and motion video. Progent's support professionals can provide expertise in a variety of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common projects like scanning or digitizing audio/video or putting together an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers companies in Sacramento California remote network and server monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so that your network support is proactive rather than reactive. By detecting looming issues before they grow into crashes, automated monitoring can head off inconvenient and expensive information system crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks based on a combination of OS platforms.
To contact Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
Progent locations in Sacramento Central Valley