For small businesses in Sacramento California, Progent provides support for information systems based on UNIX or Linux or for environments that include a combination of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging connectivity issues, plus the assistance of CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's online support engineers represent exceptional leverage due to the fact that they are equipped with the practical background and the advanced technology to solve most information system issues rapidly. Efficient support reduces immediate expenses since service calls accumulate a smaller number of billable minutes. Online support also avoids the cost of sending an engineer to your location. Your company saves additionally with incidental expenses by reducing or avoiding system outages and related losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives.
Progent's billing policy for online support is designed to maximize the impact of your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the support that you actually get. Unlike many online support organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid situations where quick fixes manage to turn into large tabs. Progent's skill at handling problems quickly translates into your company saving cash.
Progent's Remote Support Technologies
Over time, Progent has refined a set of customized technologies and field-tested methodologies that promote the highest level of effectiveness for online help and repair for small and midsize company computer systems. Progent provides protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to connect to your company's computer system without compromising corporate security.
Progent's advanced service database application keeps detailed histories for all service that Progent's clients have received. Progent's team consultants have access to the details of services rendered to every Progent client by any Progent consultant. This history of issues and responses is structured as an easily exploitable support knowledge base that permits Progent's remote technical experts to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft make available other massive technical support knowledge bases and allow fast access to manufacturers' internal engineering staff so Progent's online consulting experts can find the most efficient resolutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Sacramento California or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT help, visit Immediate Emergency Support.
Online Network Support Services Available from Progent
Progent's online network support engineers have advanced credentials in an extensive array of products and technologies. This broad scope of IT skills enables Progent's consultants to address virtually any problem likely to take place in a small company network. Credentials awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Professional.
To help clients with mixed-operating system networks, Progent also offers the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online support available from Progent to clients in Sacramento include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services address a broad spectrum of computer technology including network architecture, messaging systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server consolidation and simplified administration, and migration from legacy systems to current MS Windows or Linux environments. Progent's team-oriented approach to solving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent online help for resolving problems within UNIX/Linux networks powered by leading versions of UNIX including:
Important Linux variants for which Progent offers expertise include:
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for networking professionals, and indicates an individual's network technology skills at the master level. Cisco qualified CCIEs can handle the most intractable issues surrounding network design, installation, management, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS network administration utilities and coming up with alternate approaches or locating program updates. CCIEs are an exceptional value because their deep experience allows them to find solutions for the most complex problems quickly. In many cases, less qualified consultants can struggle for hours or days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few support organizations make Cisco CCIEs accessible to support small and mid-size businesses. Progent can provide quick phone contact with a Cisco authorized CCIE so your company can get immediate support for serious network issues that are impacting business efficiency but are outside the comfort zone of your ordinary IT maintenance providers. Progent's Cisco-qualified CCIE engineers can tie into your computer system via the latest remote support tools in order to perform efficient, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading selection of networking products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus VPN products.
Authorized MS Windows Experts
Progent's Microsoft-certified online support engineers can deliver computer repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint Server 2019 planning and integration, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full range of remote desktop support including Windows 7 integration, upgrading to 64-bit workstation applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Experts
Progent's qualified CISSP and ISSAP network security engineers can provide a variety of security solutions to bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help you to recuperate quickly after a serious breach. Security consulting services available from Progent include: comprehensive security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm assaults; integrating firewalls; building secure techniques for off-site and mobile access; defending your messaging system against spam and DHA attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help organizations of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that utilize on-premises resources along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent can provide the skills of world-class remote consulting experts for special IT projects that small businesses often need. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the engineers required. Progent's experience with these special fields of computer technology allows customers to execute critical projects economically and on time. Progent's special online engineering solutions include:
How Your Sacramento California Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center programs for small companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Call Center services are a convenient solution for smaller companies who don't have the budget to create an in-house Help Desk but who want fast access to a reliable Help Desk Call Center with proficient telephone support plus the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or revamping your established organization, selecting or customizing Help Desk Call Center software products to address the unique needs of your company, or adding occasional online personnel to work with your existing Help Desk group to deal with unusually busy events like software transitions, major upgrades, or installing new applications.
Progent's Call Center staff of seasoned network experts offers your workers in Sacramento California instant communication with an efficient support resource with years of background providing telephone-based help and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center recognition as a major contributor to company success, and Progent's aim is to solve and not just document IT problems.
Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts Group offers phone-based advanced engineering support and education in key application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, MS Word, and Office Excel. To learn more information about Progent's expertise, custom programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Apple Mac consultants can support the imaginative facets of Apple Mac systems by delivering phone-based consulting support and education in imaging, audio, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific procedures such as scanning or digitizing audio or video or establishing an audio/video production lab.
Remote Network Monitoring Services
Progent can provide businesses in Sacramento California remote computer system monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your IT support is proactive and automated. By spotting possible problems before they result in crashes, proactive monitoring can head off stressful and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that incorporate a variety of operating systems.
To contact Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
Progent locations in Sacramento Central Valley