For small businesses in Sacramento California, Progent provides support for information systems based on UNIX or Linux or for environments that include a combination of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging connectivity issues, plus the assistance of CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's online support engineers represent exceptional leverage due to the fact that they are equipped with the practical background and the advanced technology to solve most information system issues rapidly. Efficient support reduces immediate expenses since service calls accumulate a smaller number of billable minutes. Online support also avoids the cost of sending an engineer to your location. Your company saves additionally with incidental expenses by reducing or avoiding system outages and related losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives.
Progent's billing policy for online support is designed to maximize the impact of your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the support that you actually get. Unlike many online support organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid situations where quick fixes manage to turn into large tabs. Progent's skill at handling problems quickly translates into your company saving cash.
Progent's Remote Support Technologies
Over time, Progent has refined a set of customized technologies and field-tested methodologies that promote the highest level of effectiveness for online help and repair for small and midsize company computer systems. Progent provides protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to connect to your company's computer system without compromising corporate security.
Progent's advanced service database application keeps detailed histories for all service that Progent's clients have received. Progent's team consultants have access to the details of services rendered to every Progent client by any Progent consultant. This history of issues and responses is structured as an easily exploitable support knowledge base that permits Progent's remote technical experts to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft make available other massive technical support knowledge bases and allow fast access to manufacturers' internal engineering staff so Progent's online consulting experts can find the most efficient resolutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Sacramento California or to find out more about Progent's phone support options, call Progent at
Online Network Support Services Available from Progent
Progent's online network support engineers have advanced credentials in an extensive array of products and technologies. This broad scope of IT skills enables Progent's consultants to address virtually any problem likely to take place in a small company network. Credentials awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Professional.
To help clients with mixed-operating system networks, Progent also offers the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online support available from Progent to clients in Sacramento include:
Progent's UNIX/Linux consultants can offer urgent online help for resolving problems within UNIX/Linux networks powered by leading versions of UNIX including:
Progent in addition offers a full range of remote desktop support including Windows 7 integration, upgrading to 64-bit workstation applications, configuring Office 2010, and streamlining Business Desktop Deployment.
Progent’s Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or revamping your established organization, selecting or customizing Help Desk Call Center software products to address the unique needs of your company, or adding occasional online personnel to work with your existing Help Desk group to deal with unusually busy events like software transitions, major upgrades, or installing new applications.
Progent's Call Center staff of seasoned network experts offers your workers in Sacramento California instant communication with an efficient support resource with years of background providing telephone-based help and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center recognition as a major contributor to company success, and Progent's aim is to solve and not just document IT problems.
Progent's Apple Mac consultants can support the imaginative facets of Apple Mac systems by delivering phone-based consulting support and education in imaging, audio, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific procedures such as scanning or digitizing audio or video or establishing an audio/video production lab.
Remote Network Monitoring Services
Progent can provide businesses in Sacramento California remote computer system monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your IT support is proactive and automated. By spotting possible problems before they result in crashes, proactive monitoring can head off stressful and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that incorporate a variety of operating systems.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
City | Address | Phone | Link |
Modesto | 931 10th Street Modesto, CA 95354 United States |
(209) 653-5404 | Modesto Network Support Services |
Rancho Cordova | 1750 Prairie City Road Folsom, CA 95630 United States |
(571) 302-7958 | Rancho Cordova Network Support Services |
Roseville | 2999 Douglas Blvd. Roseville, CA 95661 United States |
(916) 910-1200 | Roseville Network Support Services |
Sacramento | 1100 North Market Sacramento, CA 95834 United States |
(916) 273-1400 | Sacramento Network Support Services |
Stockton | 4719 Quail Lakes Dr Stockton, CA 95207 United States |
(209) 677-1007 | Stockton Network Support Services |
Vacaville | 3336 N Texas St, Suite 248 Fairfield, CA 94533 United States |
(707) 470-1313 | Vacaville Network Support Services |