Sacramento Work from Home Employees Solutions Consulting Company
System Design, Setup, Administration and Call Center Consulting Experts
Enlarging your remote workforce can have a significant impact on network architecture, security/compliance, and company culture. Progent has 20 years of background helping businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Sacramento company to pick the right tools and adhere to best practices in building and maintaining a safe virtual ecosystem for teleworkers that facilitates collaboration and returns top value. Progent can provide services that go from on demand guidance for helping you over challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent's consultants can help Sacramento, California companies to succeed with any facet of building a high-functioning work-from-home environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk services, cybersecurity, backup/restore solutions, and streamlined management.
Infrastructure for a Remote Workforce
Setting up the network infrastructure needed to support an at-home work environment can be particularly complex if you must accommodate a mix of worker-owned equipment such as desktop computers and laptops, routers, and wireless APs from different manufacturers and with a variety of operating systems and firmware releases. Progent's experience delivering remote help for both outdated as well as modern IT products in remote office solutions enables you to make efficient use of your existing infrastructure and provides you with ready access to top-tire consultants for making essential updates. Support services offered by Progent to assist you to implement a high-functioning work-at-home infrastructure include:
- VPN technology allows you to create a secure connection for authenticated remote workers to use IT resources situated at your corporate datacenter or in the cloud. Progent's consultants can assist your company to deploy and maintain VPN access between your at-home workforce and your various network resources by providing remote VPN configuration support. For businesses with Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can assist your remote workers to utilize Cisco's AnyConnect software for secure VPN connections for a broad selection of endpoint devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) platforms enable a telecommuter to view and use a data center computer's desktop. This technology provides IT managers more control over the computing ecosystem of at-home employees and ensures remote users a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach at-home networks to the Internet and support VPN connections, home Wi-Fi networks, and firewalls. Progent can provide top-tier online support for setting up home routers from a range of manufacturers. See router integration services from Cisco-certified consultants.
- Home Wi-Fi networks, typically supporting an entire household and visitors, are commonly utilized by telecommuters to access their router for work. This can create performance as well as security problems. Progent can assist businesses to mitigate these issues by delivering expertise that include Cisco Aironet configuration expertise, Cisco Meraki wireless installation consulting, and Ubiquiti Unifi WiFi AP setup help.
- Internet access methods impact the speed and availability of connections between at-home workers and the company data center. Line-of-business processes might require redundant Internet connections in case the primary connection breaks. Progent offers guidance for picking ISPs, choosing appropriate service offerings, and setting up redundant Internet access. Refer to Internet access integration services.
IP Voice Integration for Remote Workers
Expanding the corporate PBX environment to accommodate teleworkers is critical to supporting an effective work-at-home solution. A broad range of cloud-centric VoIP platforms are popular with SMBs to support telecommuters. Many enterprises depend on Cisco's current or older products for VoIP solutions. Progent can help organizations of any size to plan or tune a remote VoIP service that delivers the versatility, convenience and security needed for telecommuters. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist businesses optimize their existing Cisco IP voice systems to handle an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced telephony capabilities to devices such as IP phones, media processing platforms, Voice over IP gateways, and mixed media software deployed across the network. Unified Communications Manager supports additional mixed media services like messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager support, refer to Cisco Unified CM consultants.
- Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent's consultants can help you to support your current CallManager environment or upgrade smoothly to Cisco's modern IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other early IP voice products, see Cisco CallManager expertise.
- Cisco IP Gateways provide connectivity with PSTN networks and with users working outside the corporate firewall like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
- Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN infrastructure to work with these VoIP solutions and provide as-needed configuration and troubleshooting services.
Video Conferencing for At-Home Workers
A broad selection of video conferencing platforms from leading vendors support virtual meetings, video and voice conferencing, chat, and screen sharing for both onsite users and telecommuters. Many companies utilize a mix of products to meet the needs of their different partners and clients. Progent can assist you to maintain your current conferencing ecosystem and optimize the productivity of your at-home employees.
- Skype for Business is Microsoft's popular communications product that supports real-time presence, IM, voice and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can help you to set up and manage Skype for Business client software to accommodate your at-home workforce. For details about Progent's support expertise for Skype for Business, visit Skype for Business integration experts.
- FaceTime is Apple's group video calling platform for iOS and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Current editions of FaceTime support up to 32 simultaneous users for video calls. For details about Progent's support services for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing discrete content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for future reference and training. To learn more about Progent's support expertise for Cisco Webex and for other video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conversations, contacts, and information with capabilities that include voice/video calling, persistent threaded chat, plus file sharing. To learn more about Progent's support expertise for Microsoft Teams as well as for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these products and assist you to tune your WAN infrastructure to run them.
Microsoft Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, offering a powerful ecosystem of productivity apps that deliver a cohesive user interface for sharing data and ideas across multiple sites and on a wide range of endpoints. Progent has provided remote consulting services for Microsoft SharePoint and Exchange since their original releases and can help your company to configure these flagship collaboration platforms to optimize the productivity of your at-home workforce.
SharePoint utilizes web sites to promote collaboration and knowledge sharing by providing policy-driven delivery of data, business processes, and utilities for looking through enterprise-wide business data. SharePoint allows you to build protected web portals that allows remote workforce to see and edit consolidated corporate intelligence by means of Intranets (Wikis), Blogs, social sites, and Web Parts. For information about Progent's SharePoint consulting services, see SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, see integration consulting services for Exchange Server.
OneDrive is Microsoft’s collaborative cloud storage service, comparable to GoogleDrive. Remote users can save files to OneDrive, and co-workers anywhere can retrieve them securely through a browser. Included with Office 365, OneDrive allows remote employees to co-edit documents. Revisions made offline are automatically synced when you reconnect to the Internet. To find out about Progent's expertise for OneDrive, go to Microsoft Onedrive integration consulting.
Public Cloud Integration Services for Remote Workers
Progent can provide affordable remote support for enabling organizations to create, manage and troubleshoot cohesive network models that combine internal data centers, at-home workers, branches, plus cloud resources. Progent offers expertise for all types of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help teleworkers fix problems with cloud access, identity, and security.
Microsoft Azure is a popular platform for public cloud software and services that allows you to utilize IT infrastructure, virtual servers, and critical apps running on Microsoft's massive cloud. Microsoft Azure includes over one hundred services services such as the ability to host Windows and Linux-based VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can help you to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity control with Azure Active Directory, and plan data backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to establish secure access to Azure for teleworkers by setting up and debugging firewall appliances and VPN tunnels. For information about Progent's expertise for Microsoft Azure, visit Microsoft Azure expertise.
Office 365, rebranded Microsoft 365, is Microsoft's growing suite of client productivity applications and cloud-based services available on a subscription basis. Office apps and cloud services are provided in a variety of plans designed for users ranging from individuals and small offices to major enterprises. Progent offers quick and easy remote access to experts knowledgeable about Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to evaluate the various subscription bundles offered with Office 365 and deploy 365 apps for your remote workers in a way that delivers top business value. For details about Progent's consulting expertise for Microsoft Office 365, refer to Microsoft 365 consulting expertise.
Microsoft 365 Exchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Office 365 Exchange Online provides the benefits of lower spending for data center infrastructure, simplified management, dynamic scaling, high reliability, and additional advantages inherent with cloud computing. Microsoft has designed Exchange Online to operate seamlessly with local Exchange environments, allowing customers to create hybrid networks. Progent's certified Exchange experts are available for occasional assistance to guide you through challenging IT roadblocks and can also provide end-to-end project management services to ensure your remote workers have easy and secure access to your Exchange Online deployment. To learn Progent's expertise for Office 365 Exchange Online, refer to Microsoft 365 Exchange Online configuration and support consulting.
Amazon Web Services (AWS) is a pioneer in the public cloud arena and is the industry's top provider of cloud-based services. Progent can provide fast and affordable online contact with cloud connectivity experts who can assist your business to plan, implement, maintain, and troubleshoot hybrid information networks that integrate Amazon AWS cloud-based services with on-premises data centers and with other popular cloud platforms like Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to help your company to build a high-availability network model to make sure your users have a consistent computing environment whether they are working from your main office, a branch office, at home, or on the road. To learn about Progent's consulting expertise for Amazon AWS, go to Amazon AWS consulting services.
Google Cloud Platform is a popular collection of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can help you to scale your existing IT assets with the Google Cloud, and Progent's DBA experts can help you make your key applications cloud friendly so your teleworkers can take full advantage of Google Cloud services. Progent's consultants can help you to deploy VMs on GCP Compute Engine, design an efficient storage system with Google Cloud Storage, and streamline identity control for at-home workers with GCP Cloud Identity. Progent can also help your business to utilize GCP's unified management technology to control and monitor your Google Cloud ecosystem. To find out, go to Google Cloud Platform (GCP) integration support.
Help Desk Call Center Support for At-Home Workers
An emergency, company-wide switchover to a teleworker workforce, which might be the result of an epidemic or as an element of a disaster recovery preparedness plan, can overstretch even a well-staffed in-house Help Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Help Desk by using Progent's online Technical Response Center services.
- Progent's Standard Help Desk support services leverage Progent's extensive team of online IT support experts combined with world-class ticketing and tracking software to provide an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop technical support from help requests to ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables from-home workers to track or revise the status of their current trouble tickets, add information, and append screen captures or attachments. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Desk Supplemental Service enables your business to supplement your current Help Desk Call Center organization by splitting responsibilities for Help Desk Call Center support services transparently between your in-house support personnel and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's shared Call Desk service uses a collective support solution utilizing the leading PSA platform for managing service requests and ticketing, assigning ownership, tracking progress, and generating management reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your business to deliver best-in-class desktop support to your teleworkers, go to Progent's Call Desk augmentation Services.
Cybersecurity for Remote Workers
Remote workers commonly use their own computers and work in an unsecured space. This worsens their vulnerability to cyber threats and requires judicious use of firewalls, remote endpoint monitoring, and the enforcement of security policies that adhere to best practices. Progent's seasoned team of certified data security professionals can assist your organization to design, deploy and manage a compliant cybersecurity solution that safeguards critical information in networks that include remote workers.
- Firewalls enable companies to build a network that can be securely utilized by local users and by an at-home workforce, mobile users, vendors, clients, and the public. Next-generation firewall appliances allow you to assign and manage different access rights to different groups of users and to expand your network and adjust your security profile as your company evolves and as cyber threats become increasingly complex. Progent supports both new and legacy firewall appliances from all leading manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall support services, visit firewall support expertise.
- Online Endpoint Security Monitoring makes it possible to track the disparate computers utilized by at-home workers and either block or identify and respond to the latest threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint agent is put on each secured endpoint, monitoring all activity and utilizing state-of-the-art machine learning and full execution context to identify zero-day attacks before they can spread. When a cyberattack is spotted, ProSight ASM immediately disconnects the impacted endpoint from the network to quarantine the threat. Because the ProSight ASM agent is self-contained, endpoints stay secure even if they are disconnected from the Internet. To learn more about ProSight ASM, see remote endpoint monitoring for an at-home workforce.
- Security Audits can evaluate the exposure of your information system to all types of external and internal security threats for an environment that includes remote workers. Progent can deploy online, automated security analysis software for rapidly and affordably detecting a wide variety of security holes that can be surfaced via the Internet. Progent's endpoint security assessment experts, which can be managed by network security professionals with top certifications such as CISA, CISSP, and GIAC, can assist your business to audit your procedures and governance policies and review your IT architecture to allow you to design top-level security for your remote workers.
Data Protection for Remote Workers
The field of Data Protection covers backing up and restoring critical information in order to avoid data loss and reduce recovery time in the event of storage failures due to hardware breakdowns, software hiccups, human error, cyber attack, or other causes. Dependable data protection strategies can be particularly difficult to design and maintain in hybrid networks that combine private data centers, cloud resources, and at-home workers.
- Backup/Restore strategies for telecommuters must address multiple kinds of user-owned endpoint devices. Progent can provide fast online access to consultants knowledgeable about a wide range of products for backing up Windows, Apple and Linux/UNIX powered servers and desktops as well as laptops, iPads and handhelds. Leading backup/restore solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To protect data distributed across a wide area network, Progent offers ProSight Data Protection Services, a backup/recovery service that utilizes cloud storage and features fine-grained recovery and unified management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) strategies typically anticipate circumstances that require a rapid changeover to a work-at-home environment. Progent's expert disaster recovery preparedness experts and business continuity specialists can assist your company to create, document and validate a DR/BC plan that includes the logistics of switching to telecommuting.
Unified Management for At-Home Workers
Microsoft has rebranded and reshuffled its endpoint management products under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing local computers. Endpoint Manager features a centralized environment for protecting critical data by managing local, mobile, and home-based endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud service for managing and protecting off-premises computers and software. Remote endpoint devices can be personally owned or company owned. IT administrators managing the endpoint devices of telecommuters can utilize Intune to deploy and authenticate apps on managed devices, push updates and certificates, set up rules for permission to access information and resources, set passwords, create VPN connections, determine how teleworkers share information, establish threat defense, ensure security compliance, and erase sensitive data from missing, stolen or decommissioned endpoint devices. Microsoft Intune runs with iOS, Android, Windows, and macOS devices. To find out about Microsoft Intune and how Progent can help you to use this platform to administer the devices of your teleworkers, see Intune teleworker device management consultants.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management (MDM) product that helps network administrators to keep off-premises endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch technology for unified endpoint administration plus VMware's Horizon virtual application delivery technology for identity control, application management, and configuration management of endpoint devices. Workspace ONE runs with devices based on Windows 10, macOS, iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site deployment via a perpetual license. Top capabilities of VMware Workspace ONE include fast over-the-air provisioning of out-of-the-box notebooks, quick onboarding of new employees, policy setting and enforcement for all classes of devices, unifies reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud services. To find out about Progent's support for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management expertise.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient telecommuter environment for your Sacramento, California business, call
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Consulting Google Cloud IAM
Microsoft Experts Consultant Google Cloud Identity
Progent offers affordable remote and onsite support to assist businesses of any size to move all or part of their core network resources to Google Cloud Platform services. This can save management hassle and equipment costs and allow access to Google's cutting edge machine learning technology. Progent can assist you with every phase of Google Cloud Platform integration including needs analysis, preparedness evaluation, system design, testing, deployment, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security strategies.
Microsoft Expert VMM Management Server Network Consultants
Support SCVMM Planning
Progent can help businesses of all sizes to follow leading practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage, and libraries; plan, implement, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for comprehensive monitoring. Progent can assist you to move from an earlier release of System Center Virtual Machine Manager or from a third-party management platform, and Progent can show you how you to enhance and troubleshoot your current SCVMM ecosystem to make sure you realize the highest possible return on investment.
Work at Home Helpdesk Services Technical Support Services
Professional Offsite Workers Helpdesk Services
Progent offers small and mid-size businesses supplemental or fully outsourced Help Desk call center support for a remote workforce.
Windows 8.1 Wireless Network Engineer
Windows 8 Consultant Services
Progent's Microsoft-certified experts can deliver a variety of network consulting services to assist companies of all sizes to install, administer, and support environments that incorporate desktops, notebooks, tablets, or smartphones powered by Microsoft Windows 8.1. For enterprise customers, Progent's senior project managers can assist to design and configure testing environments to evaluate Microsoft Windows 8.1 and plan and execute Windows 8.1 migration projects following industry best practices.
Dynamics GP Continuum Consult
Dynamics GP Continuum Consult
Progent's expertise delivering Microsoft .NET services and Microsoft SQL Server consulting, and Progent's programming experience with VBasic, XML, and additional developer platforms make it possible to create specialized line-of-business applications and eCommerce environments that operate seamlessly with Microsoft Dynamics GP Software. Progent's Dynamics GP management reporting services can show you how to create reports that allow you to analyze your business more thoroughly, transforming raw data into valuable insights into your business.
ProSight Virtual Hosting Consulting Services
Private Cloud Integration Specialist
Progent's ProSight Virtual Hosting service combines proven virtual server technology, a state-of-the-art data center, and the support expertise of Progent's Microsoft-certified consulting team to provide small and midsize businesses with a comprehensive IT outsourcing solution that enhances network availability and protection, reduces management distraction, and cuts costs. With Progent's Private Cloud Hosting, a small or midsize company can have all of its software platforms and key application servers supported within a safe and reliable data center on a fast, high-availability virtual machine configured and supported by Progent's computer service professionals.
Best Practices Technical Support Firm
Top Small Business IT Outsourcing Company Access to External Support Databases
Progent’s team of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry background, in the trenches of network support, performing a broad range of technical projects for a large array of clients. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class IT help, but also a consultant with proven approaches for applying computer knowledge to resolve actual IT problems quickly.
Windows Education
Server Education
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent faces little competition. Medium-size businesses who utilize familiar independent consultants or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more robust, protected, and efficient.
Consulting Services Email Guard Data Loss Prevention
ProSight Email Data Leakage Prevention Consultant Services
Progent's ProSight Email Guard uses the technology of leading data security vendors to deliver web-based management and comprehensive protection for all your email traffic. The powerful structure of ProSight Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall.
Remote Employees Network Infrastructure Technical Support Services
Support Services At Home Workforce Network Infrastructure
Progent can help small and mid-size companies to plan, configure and debug the network infrastructure for at-home workers.
Aten IP9001 Consult
Top Aten IP9001 Engineers
Remote server management cards give network managers complete control of a server without the requirement for an on-site visit. Through remote server management cards, all console screen data plus keyboard and mouse operations are transferred to an off-site session to a support expert who can be located anywhere in the world. Progent's Microsoft and Cisco authorized engineers can help you to plan, implement, and support a high-availability business network that incorporates remote management cards and Progent can utilize these remote server management cards to deliver low-cost off-site technical assistance. Progent is familiar with a variety of remote server management cards such as Aten remote server management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon eRIC remote management cards.
ProSight network infrastructure documentation management Consultants
ProSight network infrastructure documentation management Professionals
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it.
IT Consultants Exchange 2019 O365 Integration
Engineer Exchange 2019 SharePoint Integration
Progent can help your organization in any phase of your upgrade to Microsoft Exchange Server 2019 including configuring Windows Server 2019 Core as a host for Exchange; designing high availability architecture for a local, cloud-based or hybrid deployment; moving mailboxes; planning and implementing Hyper-V; configuring hardware load balancing; setting up Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint; preparing firewalls; integration with Microsoft Office 365; and configuring Outlook.
Award Winning UNIX with Windows IT Services
Windows and Solaris Consultant Services
If your business operates a UNIX, Linux, or Solaris environment or a mixed-platform network, Progent's CISM and CISSP-premier consultants can help your entire organization in a wide range of security topics including security management practices, security architecture and models, access control products and methodology, applications development security, operations security, physical security, communications, infrastructure and web security, and business continuity preparedness. CISA and CISM define the fundamental skills and worldwide standards of performance that network security managers are expected to master. These certification offer executive management the confidence that consultants who have earned their CISM, CISSP or ISSAP certification have demonstrated the background and theory to deliver effective security management and consulting help.
CCSI Technology Consulting
Apple Certified System Administrator (ACSA) Server Help
Progent offers clients access to consultants who have been awarded some of the IT industry's most prized certifications. Progent believes that customers deserve to be sure that their computer support professionals have formal training as well as extensive real-world backgrounds so that Progent's clients can use Progent's support with confidence. In many cases, vendor credentials like the Cisco Certified Internetwork Experts confers privileges for substantially superior vendor support than is offered to uncertified consultants, allowing Progent to deliver customers a better level of computer service. In addition, recognized credentials such as CISM or CISSP for network security can help corporate clients to show compliance with regulatory requirements by engaging the assistance of recognized IT experts.
Technology Consulting Services Cisco Jabber
Engineer Unified CM and Exchange Online
Cisco Cisco Unified Communications Manager (CUCM or Unified CM), previously named CallManager, operates as the center of Cisco's communications and collaboration solution. Cisco Unified CM and Unified Communications Manager Express provide a borderless IP-PBX by integrating tightly with unified messaging apps like Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's Cisco-certified network consultants offer effective and affordable remote and on-premises expertise to help organizations of all sizes to create and administer CUCM environments by providing Cisco Unified Communications Manager integration and technical support services that add maximum business value. Progent can assist with any aspect of CUCM support and debugging in areas such as integrating Cisco Voice over IP phones and Video phones, designing dial plans, setting up SIP connections and PSTN calling, deploying ISR routers with CUBE support, creating UCS server clustering systems for high availability, performance tuning, and integration with Exchange Server and Skype for Business.
Office Wireless Outsourcing
Wireless Bridge Technical Consultant
Progent’s wireless engineers can help small companies design, choose, pilot, configure and support protected building-to-building wireless bridging products that integrate transparently into your IT network while offering a degree of protection that equals or exceeds wired interfaces. Progent offers experience in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and other office wireless providers and can show you how to identify and deploy the wireless connectivity technology that match your company requirements.
Amazon MWS programming Development Firm
Programming Firm Amazon Marketplace Web Service
Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions including listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales processes, vendors can broaden their reach, lower their operating costs, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide application programming, workflow integration, project management support, and training so you can shorten development time and speed up your return on investment.
Emergency Check Point UTM-1 Firewall IT Services
Information systems Security Outsourcing Check Point 16000 Firewalls
Progent's Check Point Software firewall consultants can help you plan, integrate, and administer firewall environments built around Check Point Software Next Generation firewalls and Check Point's cloud-based security services. Progent's consultants can also assist you support legacy Check Point firewall models or upgrade efficiently to Check Point's modern firewalls.
Progent Management Network Specialists
Award Winning Migrations Progent's Management Team
Progent's management team includes industry professionals with years of experience delivering computer consulting, troubleshooting, and strategic information system planning to businesses ranging in size from startups to global enterprises. Great support requires great personnel, and Progent stands out by having assembled a management team that can provide businesses with the top service value in the industry.
Citrix XenCenter Consultant Services
24x7 Consulting Services XenServer Virtualization
Progent's Citrix-certified consultants can help your company to understand the business benefits of XenServer as well as other Citrix platforms, and can help your IT organization to design, validate, implement, troubleshoot, and support a Citrix XenServer installation. Progent can in addition analyze your existing XenServer deployment and show you how to enhance resource utilization, performance, protection, availability, and recoverability.
CISM Certified Security Management Engineer
CISM Certified Security Management Engineers
Progent can provide the services of CISM Certified security consultants. The Certified Information Security Manager (CISM) organization defines the core capabilities and international standards of skill that IT security managers are expected to master. CISM gives executive management the confidence that consultants who have qualified for their CISM credential have the experience and capability to provide effective security management and consulting consulting.
SonicWall NSA 3650 Firewall Testing
SonicWall TZ300 Firewall Security Organizations
Progent's SonicWall firewall experts can help you integrate, maintain, and troubleshoot SonicWall firewall/VPN products including the current SonicWall TZ, NSa and NSsp families of appliances and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISM and CISA-certified network security experts can show you how to incorporate SonicWall firewalls into an end-to-end network protection plan and design protection into your corporate practices.
24x7 Cisco Network Management Technology Consultants
Network Management Small Business Network Consulting Group
Progent's Cisco-Premier network management consultants can show you how to use Cisco's management tools along with a selection of specialized third-party products to build a complete network management solution to keep your environment operating smoothly, fully utilize expensive resources, protect your data, recover rapidly from hardware failure or malicious attacks, and allow you to expand or repurpose network resources intelligently and affordably as your business evolves.
Remote Support Services Help Desk Software Selection and Deployment
Computer Support Help Desk Support
The Help Desk Call Center support delivery structure adopted by Progent offers small and midsize companies an affordable alternative to dependence on independent service individuals by offering extensive technical knowledge accessible to numerous engineering teams, optional 24x7 access to urgent help, escalation capability to appropriate engineers for solving the most complex problems, service consistency and reliability, prompt follow-up enforced by veteran support managers, a selection of easy-to-use ways for initiating service tasks, plus excellent process visibility enabled by trouble ticket updates and accessible through a web portal.
Security Certification UNIX
Sun Solaris Network Consulting
If your business has a Solaris environment or a multi-OS computer system, Progent's CISM and ISSAP-premier security specialists can assist your entire organization in a wide range of security topics including security management practices, security architecture and models, connection management systems and methodology, software development security, operations security, physical security, communications, infrastructure and Internet security, and workplace recovery preparedness. CISM, CISSP and ISSAP stipulate the basic competencies and international standards of performance that network security managers are required to possess. These certification provide IT management the confidence that those who have achieved their CISM or CISSP qualification have the experience and theory to offer effective security management and consulting services.
IT Training Professional
Expert Training Computer Consulting
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent has little competition. Small companies who utilize trusted freelance service providers or who maintain internal IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.
Windows and Solaris Consultant Services
Windows and Solaris On-site Support
Progent's UNIX platform consulting services provide small companies and developers help with managing and supporting UNIX, Linux or Solaris environments that operate with Microsoft-based technology. Progent offers your business access to UNIX experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISA credentials. This broad range of experience offers you an easy single consulting firm to show you how to build and maintain a protected and reliable cross-platform connectivity and communications environment that allows UNIX and Microsoft interoperability by integrating MS Windows with major variants of UNIX such as Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or leading Linux platforms including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
Microsoft Office 2003 Outsourced IT Services
Microsoft Office 2003 Network Assessment
Progent’s IT outsourcing support offerings for small companies include planning Windows XP, .NET Server, and BackOffice systems, managing migrations Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk Call Center, online and on-premises troubleshooting, fixing chronic integration issues, and producing a company-wide security strategy. Progent can help you enhance system reliability and throughput via fault-tolerant configuration, resilient network architecture, and proactive server monitoring. Progent also offers special project help for large-scale migrations and can assist with needs definition, product identification, bill of materials production, vendor qualification, procurement coordination, and professional documentation. Progent’s IT outsourcing help also features training for office productivity programs such as Microsoft Office XP.
Small Business Networking Consultants
Small Business Outsourced IT Management Services
For small businesses interested in Progent's network support outsourcing, consulting, or technical support services, call 800-993-9400 or e-mail information@progent.com.
24-Hour Online Consulting Systems Management Server
Setup and Support SMS Server Migration
Microsoft Systems Management Server 2003 offers extra capability for change and configuration management of Windows-powered systems via SMS Feature Packs. Feature Packs lower the overall administrative expense of managing and deploying software by making it simpler to copy system images, manage mobile computers, and run management utilities. In addition to alerting you about techniques to save management costs by deploying SMS 2003 Feature Packs, Progent's consulting experts can help you plan and perform IT projects involving areas that Feature Packs are intended to streamline. Progent's migration and update services can lower cost and reduce business disruption as you move to new operating systems and programs. Progent's wireless consulting experts can show you how to develop sensible processes and policies to manage PDAs and intelligent mobile phones so your field force stays efficient and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to design a security strategy that incorporates policies, processes and IT products to keep your IT network safe.
Cisco Router Computer Network Service Company
Cisco CCIE Remote Data Recovery
Progent's Cisco CCIE-certified networking experts have extensive experience assisting ISPs to design, implement, manage, tune, and debug fault-tolerant, extensible connectivity solutions appropriate for public networks.
Endpoint Management Network Consulting Organization
Desktop and Mobile Device Management Network Installation
Progent's Microsoft-certified consultants can assist your company to streamline desktop PC change and update deployment by providing expertise with management platforms that include Configuration Manager, Systems Management Server 2003, and WSUS.
Small Business Access Points Online Consulting
Small Business 300 Access Point Support and Help
Progent's Cisco-certified wireless integration consultants can help organizations to configure, administer, and troubleshoot Cisco Small Business 100/300/500 Wi-Fi APs.
Consultancy Dynamics GP Continuum
Dynamics GP Web Services Engineer
Progent's expertise delivering Microsoft .NET support and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer tools enable Progent to create custom line-of-business applications and eCommerce environments that operate transparently with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP reporting consultants can show you how to design reports that let you track your business more thoroughly, turning uncooked information into valuable insights into your company and customers.
Cisco Consulting Career Opportunities
Contract Job Opportunities Microsoft Certified
If you are a network engineer with system support experience, joining Progent and helping Progent's clients will expand your skills through interaction with Progent's staff of motivated, high-output consulting experts. Progent's commitment to providing IT consulting and technical help to small and midsize companies will give you the opportunity to work closely with business leaders and add tangibly to the growth of exciting organizations. In addition, Progent's virtual office network provides state-of-the-art tools for remote service and wireless connectivity to help you to come up with speedy fixes when you troubleshoot business-critical problems.
Design Firms Microsoft T-SQL
Microsoft T-SQL Design
SQL Server 2005 offers powerful, familiar tools to computer professionals and network users, reducing the difficulty of designing, deploying, administering, and using company information and database applications on platforms ranging from mobile devices to enterprise information systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 call for a network consultant with real-world expertise and wide knowledge in planning and building information-based, end-to-end business IT solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft technology, assures you success in designing, configuring and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
24-7 Remote Technical Support At Home Workforce Collaboration
At Home Workforce Collaboration Software Computer Consulting
Progent can assist small and medium-size companies to deploy collaboration software to permit their remote workforce to benefit from productive teamwork with colleagues and customers.
Remote Workers Cloud Integration Network Consulting
Integration Support Work from Home Cloud Integration
Progent can assist small and mid-size organizations to provision their remote workers with efficient access to cloud applications and services.
24-Hour Windows Server 2019 Cluster Operating System Rolling Upgrade Online Support
Windows Server 2019 migration Outsourcing
Progent's certified Windows Server 2019 experts can assist your company to plan and implement a cost-effective migration to Windows Server 2019 using existing system architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 delivers significant improvements in scale, speed, manageability, virtualization, cybersecurity, hybrid on-prem plus cloud integration, availability, and Linux support.
24 Hour SCCM 2012 Patch Management Online Technical Support
SCCM 2012 Windows 2010 Provisioning Onsite Technical Support
Progent can help your organization to plan for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade smoothly to SCCM 2012 from an older device and application management solution or assist you to modify your existing SCCM 2012 environment to accommodate your evolving IT needs. In addition, Progent can assist you to build an infrastructure that fully supports SCCM 2012 by providing advanced consulting support for associated Microsoft platforms including Active Directory Domain Services, Microsoft SQL SSRS, and Internet Information Services.
24 Hour Engineers Database Application Development
Cisco and Microsoft Database Development Engineer
Progent's Microsoft-certified database consultants offer businesses of any size remote DBA and programming services for leading RDBMS platforms including MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Support services offered by Progent include software installation and integration, application design and programming, management services, synchronization solutions, storage management, performance tuning, migration, security and compliance, backup and recovery systems, problem solving, and training.
SCCM 2016 Support and Help
Specialist System Center 2016 and Office 365 Integration
Small to middle size businesses can now get all the advantages of System Center Operations Manager 2007 and also have fast access to Progent’s Microsoft and Cisco Premier IT consulting professionals. With Progent's affordably priced network service packages, small organizations can choose a simple Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing package. Progent supports Operations Manager 2007 to provide small business networks world-class reliability, security, and productivity.
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