Fast Online Technical Support for Sacramento California Networks
For companies located in Sacramento California, Progent offers online help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, plus the services of CISSP-accredited security experts to handle high-level security design and troubleshooting issues.
Progent's online technical support engineers offer exceptional value due to the fact that they have the real-world background and have access to the advanced technology required to resolve the majority of network problems quickly. This lowers direct costs since service calls require fewer billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company saves even more in indirect costs by minimizing or avoiding network downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support experience is particularly important for businesses that are dependent on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's billing model for remote support is structured to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you owe just for the services that you receive. Unlike many remote support organizations, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for billing prevent situations where quick solutions somehow turn into substantial bills. Progent's penchant for disposing of problems efficiently means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an array of customized tools and proven methodologies which permit the highest level of efficiency for online consulting and repair for IT networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's online support team to communicate with your company's computer system remotely without breaching corporate security.
Progent's proven customer support database system stores extensive records describing the support that Progent's clients have received. Progent's team service personnel have access to the details of services provided to every Progent customer by every engineer. This archive of trouble tickets and fixes is stored as an easily searchable internal database that permits Progent's online support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft make available additional vast technical support databases and allow quick access to vendors' in-house engineering staff with the result that Progent's online consulting specialists can determine the most efficient resolutions in the least time.
Remote technical support services available from Progent to customers in Sacramento California include:
Authorized MS Windows Support
Progent's Microsoft-premier online support professionals can deliver computer system troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help your company with a wide variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
MS Exchange 2016 migration, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams configuration help, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop services to assist your business to install, configure, repair, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking consultants, and certifies a consultant's technical knowledge at the master level. CCIEs can resolve the most stubborn issues associated with network infrastructure design, integration, administration, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS Software network management utilities and developing workarounds or locating software updates. Cisco CCIEs are an exceptional value because their depth of experience allows them to find solutions for problems quickly. In typical instances, less qualified engineers can wrestle for hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your environment by means of state-of-the-art remote support technology to provide efficient, safe, and economical analysis and remediation.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
Progent locations in Sacramento Central Valley
Progent's CCIEs offer assistance with the complete line of Cisco's top-selling family of connectivity appliances by delivering consulting services that include:
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection solutions that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your company to recover quickly following a damaging penetration. Security consulting services available from Progent include: thorough data security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious attacks; setting up firewalls; building secure architectures for remote and mobile communication; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting support to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable workflow for recovering applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to address a broad range of information technologies such as network infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Windows integration. For server economization and easy management in networks that incorporate Linux and Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from older applications to MS Windows or Linux-based solutions. Progent's group-oriented approach to resolving network problems promotes quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites repair of critical problems, minimizes lost productivity, and lowers service expense.
Important Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by some of the world's top enterprises. Progent's ProSight suite of network management outsourcing services covers all critical aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical files, applications and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows customers to complete major projects within budget and on time. Progent's project-based remote consulting services include:
How Your Sacramento Business Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Help Desk programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Call Center consulting services can guide you in creating an effective new Help Desk or enhancing your current one, identifying or modifying Help Desk Call Center software products to handle the unique requirements of your corporation, or adding occasional phone support personnel to reinforce your in-house Help Desk team to deal with unusually busy situations like software migrations, mass updates, or installing new business software.
Progent's Call Center staff of veteran information technology experts offers your clients in Sacramento California rapid communication with an efficient network service resource with substantial background offering telephone-based consulting and remote diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center recognition as a key contributor to company efficiency, and Progent's target is to fix rather than merely report IT issues.
- Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Group provides phone-based professional consulting expertise and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, programming, and education offerings, see Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver businesses in Sacramento California online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your business so your computer maintenance is proactive and automated. By spotting potential problems before they cause crashes, proactive monitoring can ward off inconvenient and expensive service breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems based on a combination of platforms.
To contact Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Sacramento California, Progent's online network support engineers can deliver professional and affordable system help the instant your business has to have it. More than 15 years of providing online repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to solve network problems quickly while avoiding the cost and lost productivity associated with on-premises service calls.
Even if your Sacramento organization relies on a local freelance support technician or employs a full time IT staff that know how to handle typical computer problems, Progentís Microsoft certified consultants are available to provide an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to resolve sudden network crises or particularly complex integration problems.
Details of Progent's Remote Computer Services for Sacramento California
Progent's phone help, remote repair, network security consulting, and system management services offer companies in Sacramento California the greatest leverage for your IT budget. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk call center services and system management, Progent's professionals can deliver your company world class network support while allowing you to avoid the cost and hassle of carrying a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Sacramento California and is also ideal for customers in geographic areas that lack technicians with proven experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the advantage of a broad range of Microsoft support utilities, technical databases, and continuing training.
- Per Minute Billing to Reduce Expenses
Progent provides remote support on a per-minute billing plan, so you pay only for the support you use. Progent requires no minimum charge for phone help and asks for no periodic retainer for support services provided during regular business hours. This saves you from paying big invoices for simple repairs.
- Availability of Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco can provide the services of authorized specialists with skill in planning, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a CCIE or CCNP to show you how to create fast, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Group
Progent's core consulting offerings include system integration, MS Exchange expertise, corporate security planning, and Help Desk sharing services. Progent's Application Experts group can provide in-depth consulting support for specific business applications. Support available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Project Expertise
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management and Software Development
MySQL Management and Application Programming
Apple Mac Consulting
Amazon Marketplace Web Service Software Integration
By offering a full service centralized source for IT generalists and application experts, Progent can tailor fast, cost-effective, and comprehensive IT solutions that match the unique needs of your business.
- Sophisticated Online Access Tools
Protected online connectivity allows Progent's support professionals to see exactly what your customers see. This makes it possible to produce fast solutions to problems that might otherwise require an expensive onsite service call. State-of-the-art online connectivity tools and expert technicians together enable Progent to resolve most network problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote network analysis.
- Compatibility with Mainstream VPN Products
Progent can provide safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24x7 Support for Maximum System Availability
For offices with mission-critical applications, Progent offers optional 24x7 online support services. Combined with remote 24x7 server monitoring based on MS Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended especially for budget-constrained organizations whose clients require immediate recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical expertise, fine tuned support tools, and understanding of enterprise networking allow businesses to escape the limitations of excessive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Online Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average more than ten years of real-world industry background, at the forefront of IT service, executing a wide variety of IT projects for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This means that you get not just expert technical help, but also a support engineer with field-tested methods for applying technical knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and in-person help by the minute. As a result, you are invoiced exclusively for received support. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for support services delivered during regular working hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast solutions so you won't be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their scope, Progent can focus on providing high-value services where Progent faces little competition. Businesses who utilize familiar freelance consultants or who employ in-house support personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few support companies to offer 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can save your IT network from stressful and costly service losses.
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.