Fast and Affordable Online Troubleshooting for Sacramento California Computer Networks
For companies in Sacramento California, Progent provides online help for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking problems, as well as the services of CISSP-accredited security experts to help with advanced security architecture and troubleshooting issues.
Progent's remote support experts offer exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated technology required to solve most information system issues quickly. This reduces immediate expenses since solutions use up fewer billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your company saves additionally in indirect expenses by reducing or avoiding network downtime and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced remote technical support experience is particularly valuable in environments that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's billing policy for online support is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical online service firms, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and simple model for billing avoid scenarios where speedy. minor fixes somehow turn into big invoices. Progent's penchant for disposing of problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of customized technologies and field-tested processes which promote the maximum degree of effectiveness for online consulting and troubleshooting for IT networks of any size. Progent offers secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's remote service group to interface to your computer system without violating network security.
Progent's sophisticated technical support database system includes comprehensive records of the support that Progent's customers have received. Progent's authorized service personnel have access to the records of assistance rendered to every customer by every Progent engineer. This archive of issues and repairs is stored as a readily searchable proprietary database that permits Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's extensive list of certifications and close associations with key vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority response from manufacturers' internal engineering staff so Progent's remote service experts can arrive at the most efficient solutions promptly.
Online support services available from Progent to customers in Sacramento California include:
Certified Windows Expertise
Progent's Microsoft-expert online support engineers offer computer system troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of cost-effective desktop consulting and support services to assist you business to deploy, configure, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the top recognition for networking professionals, and indicates an individual's networking skills at the expert level. CCIEs know how to handle the most difficult issues occurring in network design, deployment, management, compliance, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS network management tools and developing workarounds or identifying program updates. CCIEs represent an exceptional cost-effectiveness since their broad expertise enables them to fix problems quickly. In many instances, less experienced service providers can struggle for many hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can tie into your computer system by means of state-of-the-art remote support tools in order to provide efficient, secure, and economical analysis and remediation.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
Progent locations in Sacramento Central Valley
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading family of networking devices by offering services that include:
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of system protection solutions to improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your company to clean up quickly following a damaging penetration. Security solutions available from Progent cover in depth data security assessment utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm attacks; configuring firewalls; designing secure mechanisms for off-site and mobile connectivity; protecting your messaging system from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting support to help businesses of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine on-premises resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a consistent workflow for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to confirm complete service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based support services to address a wide range of computer technologies such as system architecture, email systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in networks that incorporate Linux with Windows, Progent offers VMware integration and Citrix support. Progent can also assist with transitioning from legacy systems to Windows or Linux environments. Progent's team-oriented methodology for resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight series of network management outsourcing services covers all key aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your Progent consultant so that all looming issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Billing rates for longer-term consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these special fields of information technology enables customers to execute critical initiatives within budget and on time. Progent's project-based remote consulting services include:
How Your Sacramento Business Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most problems.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the leading professional services automation tool for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center staff of experienced network consultants gives your computer users in Sacramento California fast communication with a reliable network service resource with years of experience delivering phone help and online repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center perception as a key enabler of business productivity, and Progent's goal is to solve and not merely track technical issues.
- Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts Team can supply online professional engineering support and education in special application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for popular Microsoft applications including CRM, Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's consulting, programming, and training offerings, see Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in Sacramento California online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your business so your IT maintenance is proactive and automated. By anticipating potential trouble spots before they result in network outages, automated monitoring can avoid stressful and costly information system breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks that support multiple OS platforms.
To contact Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Sacramento California, Progent's online network support specialists can provide professional and cost-effective system support the moment your company has to have it. More than a decade of offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to solve network problems rapidly while avoiding the expense and lost productivity associated with on-site support visits.
Even if your Sacramento business deals with a regular freelance support technician or employs a full time IT staff that know how to handle common computer problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to deal with sudden network crises or particularly complex integration projects.
Features of Progent's Remote Computer Services for Sacramento California
Progent's online help, Internet-based troubleshooting, system security expertise, and system management services give offices in Sacramento California unparalleled leverage for your IT investment. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk call center support and network administration, Progent's professionals can provide your company world class IT support while allowing you to avoid the cost and hassle of carrying a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Sacramento California and is also ideal for customers in geographic areas that lack technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad range of Microsoft support utilities, service databases, and continuing training.
- By the Minute Billing to Minimize Costs
Progent provides online help on a by-the-minute basis, so you pay only for the services you receive. Progent asks for no minimum charge for online support and asks for no periodic retainer for services provided during normal business hours. This keeps you from facing big bills for routine repairs.
- Availability of Cisco Certified Network Design Experts
Progent's registered experts for Cisco can provide help from on-staff professionals who have experience in planning, deploying, and managing networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic consulting services include system integration, MS Exchange consulting, network security design, and shared Help Desk services. Progent's Experts group offers in-depth consulting expertise in specific application areas. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project and Project Online Training
Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Software Programming and Debugging
Oracle DBA Services and Application Development
MySQL Management and Software Development
Amazon MWS Application Development
By offering a full service centralized resource for network generalists and specialists, Progent is able to deliver fast, cost-effective, and thorough information technology solutions that align with the specific needs of your business.
- State of the Art Remote Access Tools
Protected remote access permits Progent's service professionals to see exactly what your customers see. This makes it possible to find fast fixes to problems that might otherwise demand a costly onsite service call. Cutting-edge remote connectivity software and experienced engineers together enable Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24-hour Service for Maximum System Availability
For companies with vital applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-conscious businesses whose clients require instant recourse to a Help Desk service with effective phone support and full escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical expertise, refined support tools, and familiarity with enterprise networking enable companies to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does Our Company Begin Getting Online Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry experience, at the forefront of IT support, executing a wide range of IT projects for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This guarantees that you get not just world-class technical capability, but also a support engineer with field-tested approaches for applying computer knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person visits per minute. Consequently, you owe exclusively for received support. Progent does not impose a higher rate for off-hours or priority support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and asks no retainer for services delivered during regular working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast fixes so you won't be tempted to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent faces little competition. Companies who utilize familiar freelance consultants or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, protected, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, network monitoring can save your information network from painful and costly availability losses.
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.