Fast Remote Support for Saddle Brook New Jersey Networks
For businesses located in Saddle Brook New Jersey, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security design and diagnostic jobs.
Progent's online technical support engineers provide excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced technology necessary to solve the majority of network issues quickly. This reduces direct costs because solutions accumulate minimal billable minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your organization saves even more with indirect expenses by reducing or avoiding network downtime and related costs due to business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support know-how is particularly helpful for businesses that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's billing policy for online help is designed to leverage your IT service investment. Progent charges per minute for telephone-based consulting, so you are charged only for the services that you actually get. In contrast to typical remote support companies, Progent imposes no service activation charge or minimum payments. Progent's per-minute billing unit and simple model for billing do away with scenarios where quick repairs manage to turn into big bills. Progent's skill at solving technical issues quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized tools and field-tested methodologies which promote the maximum level of effectiveness for online consulting and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's remote service group to connect to your network remotely without compromising system security.
Progent's advanced service reporting system stores extensive histories of all support that Progent's customers have been provided. Progent's staff engineers have access to the history of support provided to each Progent client by every engineer. This history of trouble tickets and solutions is organized as an easily accessible proprietary knowledge base that enables Progent's online technical engineers to share their knowledge company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft open up additional massive technical support knowledge bases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online consulting specialists can arrive at the best resolutions promptly.
Online support available from Progent to clients in Saddle Brook New Jersey include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote service engineers can provide computer repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a wide range of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop services to assist your business to install, configure, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services include providing Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking professionals, and certifies a consultant's technical skills at the master level. Cisco-qualified CCIEs can resolve the most complex issues occurring in network design, integration, maintenance, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in analyzing problems with IOS network administration utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs are an excellent value because their depth of experience allows them to solve problems rapidly. In common cases, less seasoned consultants can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can connect to your environment using state-of-the-art on-line support tools to perform quick, secure, and economical analysis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's CCIEs offer consulting for the entire range of Cisco's market leading family of networking devices. Cisco infrastructure support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Catalyst switch consulting services, Cisco Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless AP planning and set up, Cisco Aironet Wireless APs planning and integration services, Cisco wireless controllers integration consulting, Cisco VPN and Security engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection services that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or help you to recuperate rapidly following a damaging penetration. Security services offered by Progent include: in depth network security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recuperation from virus and worm attacks; configuring firewalls; establishing safe techniques for off-site and mobile access; guarding your email infrastructure against spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting to help companies of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine on-premises IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable process for recovering applications and services rapidly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and fixes and can produce reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to design, configure, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote consulting services to cover a broad range of information technologies including system infrastructure, messaging solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy management in environments that include Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from older applications to Windows or Linux solutions. Progent's group-based methodology for resolving network problems enables quick escalation, when required, to engineers with appropriate experience to handle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support expense.
Major Linux platforms for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price services designed to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the industry's top corporations. The ProSight portfolio of outsourced network management services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and debug their networking hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is designed to assess your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects. Billing rates for longer-term consulting projects are set according to the level of expertise of the consultants required. Progent's background in these special areas of computer technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Saddle Brook Company Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the top PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center team of experienced network consultants provides your customers in Saddle Brook New Jersey instant access to a large technical support resource with years of background offering phone support and remote troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center perception as a crucial driver of company productivity, and Progent's aim is to solve rather than merely record network issues.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts Team provides remote advanced engineering expertise and education in key business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, programming, and education offerings, see Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers companies in Saddle Brook New Jersey remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your business so that your IT support is proactive and automated. By detecting emerging issues before they result in full-scale emergencies, system monitoring can avoid stressful and expensive service breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or systems based on a variety of platforms.
To contact Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Saddle Brook New Jersey, Progent's online computer support specialists are ready to deliver expert and economical IT help whenever your company requires it. More than 15 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to solve IT problems rapidly while avoiding the expense and lost time associated with in-person service visits.
Even if your Saddle Brook organization has a local independent consultant or employs a full time organization that can handle ordinary network issues, Progentís Microsoft certified engineers are available to provide an easy and transparent remote extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the experience to solve sudden network emergencies or especially challenging integration projects.
Features of Progent's Online Network Services for Saddle Brook New Jersey
Progent's online support, Internet-based troubleshooting, system security expertise, and network administration services give companies in Saddle Brook New Jersey the greatest leverage for your IT investment. Whether you require one-time telephone support and remote network repair or ongoing Help Desk services and network administration, Progent's professionals can provide your business world class IT support while allowing you to eliminate the cost and hassle of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to companies in Saddle Brook New Jersey and is also ideal for networks in more remote regions that lack consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a wide array of Microsoft support tools, service databases, and continuing education.
- Per Minute Rates to Minimize Costs
Progent offers remote support on a by-the-minute basis, so you pay only for the services you receive. Progent requires no minimum fee for online support and imposes no ongoing subscription fee for services provided during normal business hours. This protects you from paying big bills for simple repairs.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco can provide access to on-staff professionals with skill in planning, implementing, and supporting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Team
Progent's core consulting services consist of system integration, Microsoft Exchange Server expertise, system security planning, and Help Desk sharing services. Progent's Application Experts group can provide in-depth consulting support in specific application areas. Help available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project Expertise
Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Development and Debugging
Oracle DBA Services and Software Development
MySQL Database Administration and Software Development
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient one-stop source for IT generalists and specialists, Progent can deliver fast, affordable, and thorough information technology solutions that match the specific needs of your company.
- Sophisticated Online Access Software
Protected remote access allows Progent's service professionals to observe exactly what your customers see. This makes it possible to find quick fixes to problems that could otherwise demand a costly personal visit. State-of-the-art online access software and experienced engineers together enable Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online troubleshooting and automated network monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24-hour Service for High Network Availability
For companies with mission-critical applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended specifically for budget-conscious companies whose workers need instant access to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical knowledge, refined remote support software, and familiarity with enterprise networking allow companies to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Start Getting Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Full Line of Server Platforms
Progent offers world-class support for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 Server deployment, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site visits per minute. Consequently, you are charged just for received services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no monthly commitment for services provided during normal working hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports transmitted by every consultant to each customer. The practice of detailing and archiving service activity results in more efficient service and eliminates a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to release vital service information.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer round-the-clock remote tracking services based on MS Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By uncovering possible problems before they result in lost productivity, system monitoring can keep your IT network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.