Fast Remote Troubleshooting for Saddle Brook New Jersey Computer Systems
For businesses located in Saddle Brook New Jersey, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the services of CISA and CISSP-accredited security experts to help with advanced security architecture and diagnostic issues.
Progent's online support experts provide exceptional leverage because they possess the real-world experience and have access to the advanced technology needed to resolve the majority of network issues rapidly. Efficient support reduces direct costs since solutions accumulate minimal billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization saves even more in incidental costs by minimizing or avoiding network downtime and related losses resulting from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's advanced online consulting know-how is especially valuable for organizations that are dependent on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's pricing policy for remote help is structured to stretch your network support investment. Progent charges per minute for phone assistance, so you are charged just for the support that you actually get. Unlike typical remote service firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for billing avoid scenarios where fast repairs manage to turn into major invoices. Progent's penchant for dealing with technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of optimized tools and proven methodologies which permit the highest level of efficiency for online engineering help and repair for computer networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's Technical Response Center to interface to your company's network without breaching corporate security.
Progent's proven customer support reporting application keeps detailed documentation of the service that Progent's customers have received. Progent's team service personnel have access to the history of support rendered to every Progent client by every engineer. This history of problems and responses is stored as a readily accessible support database that enables Progent's remote support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and close associations with important technology companies including Cisco and Microsoft make available other massive support knowledge bases and permit priority response from vendors' internal support staff so Progent's online consulting specialists can come up with the most efficient solutions promptly.
Remote technical support services provided by Progent to companies in Saddle Brook New Jersey include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote support professionals offer computer repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration expertise, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of cost-effective PC desktop services to assist you business to deploy, integrate, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure consultants, and certifies an individual's network technology knowledge at the expert level. Cisco CCIEs know how to resolve the most complex problems associated with network infrastructure design, integration, maintenance, compliance, and problem solving. CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying software updates. CCIEs provide exceptional cost-effectiveness because their deep expertise enables them to resolve problems rapidly. In many instances, less qualified engineers can wrestle for many hours or days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can tie into your network via state-of-the-art on-line troubleshooting tools to perform efficient, secure, and economical diagnosis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco CCIEs offer assistance with all of Cisco's market leading family of connectivity products. Cisco infrastructure expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch support, Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki wireless access point layout and configuration, Aironet Wireless APs engineering help, Cisco WiFi controllers support Services, Cisco VPN and Security Integration help, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection services to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or assist your business to recuperate quickly following a serious penetration. Security consulting services available from Progent include: comprehensive network security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; fast recovery from virus and worm attacks; setting up firewalls; establishing secure techniques for remote and mobile communication; protecting your email infrastructure against spam and DHA attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert remote support to help organizations of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that utilize local IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable runbook for restoring applications and services quickly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to address a broad spectrum of computer technologies including system architecture, email solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified administration in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from older systems to Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network issues promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts support expense.
Major Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology used by some of the world's top enterprises. Progent's ProSight line of outsourced network management services addresses all key aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the entire malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and allows fast restoration of vital files, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, enhance and debug their networking appliances such as routers, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables clients to execute major projects economically and on schedule. Progent's special remote engineering services include:
How Your Saddle Brook Company Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk programs for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center staff of experienced network professionals provides your customers in Saddle Brook New Jersey quick contact with an effective network service group with extensive experience providing telephone-based consulting and remote troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk recognition as a crucial driver of company success, and Progent's aim is to fix rather than merely record IT issues.
- Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Team can supply remote and in-depth engineering support and education in specific application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's consulting, programming, and training services, go to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Saddle Brook New Jersey online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your environment so your network support is proactive rather than reactive. By anticipating looming problems before they grow into downtime, automated monitoring can head off stressful and expensive information system failures. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments powered by a variety of platforms.
To get in touch with Progent about urgent remote assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Saddle Brook New Jersey, Progent's online computer support specialists are ready to provide effective and affordable IT help the moment your company needs it. More than a decade of delivering remote repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine online access technology to solve computer problems quickly while eliminating the cost and lost productivity associated with in-person support visits.
Even if your Saddle Brook business works with a regular independent support technician or employs an in-house IT staff that can deal with ordinary computer issues, Progentís Microsoft certified engineers can provide a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the availability or the expertise to resolve sudden network emergencies or especially challenging integration problems.
Advantages of Progent's IT Support for Offices in Saddle Brook New Jersey
Progent's online support services allow your Saddle Brook organization to experience the benefits of immediate, expert network support without the expense of managing an in-house IT organization. Your network will acquire greater strategic worth by being increasingly available, productive, and secure. Advantages to your company include:
- Seamless virtual expansion of your on-site IT resources
For most businesses in Saddle Brook New Jersey, local network service providers, whether consisting of freelance consultants or a full-time IT staff, can deal with the majority of technical issues. On the other hand, IT crises sometimes spring up when local support personnel are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your usual service people. In these situations, Progent's on-call support specialists give you a convenient, quick, and economical solution to augment your regular resources and to convey valuable knowledge to increase your capability to deal with future problems in-house.
- Less Reliance on Individual Consultants
For network maintenance, smaller companies often depend on individual freelance service providers. Although freelance consultants have less internal costs than larger consulting firms and can often charge marginally less, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the lack of fallback help may force your business to wait for help during an emergency. As your business expands, network downtime and problems with vital software are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a dependable source of reserve service expertise to make sure your IT system remains up and running.
- Create a Solid Foundation for Seamless Growth
Companies often begin with an information architecture created on a modest budget. Without a robust infrastructure, band-aid fixes can get piled on top of an unstable foundation. When a network grows, reliability and scalability issues can hinder the success of the organization. These poorly designed systems need proper analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a network architecture that can provide the stable foundation to meet current business requirements and facilitate downstream growth.
- Interact with Problem Solvers Rather Than Technology Vendors
Smaller businesses need guidance and technical education to navigate through an ever more complicated maze of technology options capable of accelerating business success and improving efficiency. These companies hardly need a computer consultant who is trying to earn a commission on a specific vendor's technology. Network consulting and product sales can lead to a situation where the proposed
solution is designed around a predetermined product rather than the genuine requirements of a business. Progent avoids these conflicts by selling only services instead of products. This enables Progent to match IT expertise with the real needs of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical background, refined remote support tools, and understanding of enterprise networking enable companies to avoid the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does My Business Start Receiving Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry background, at the front lines of IT support, performing a broad range of IT tasks for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This guarantees that you get not just expert IT help, but also a support engineer with proven methods for applying computer knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online service and in-person visits per minute. Consequently, you are billed exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no minimum fee and asks no monthly commitment for services delivered during regular working hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can focus on providing high-value skills where Progent has few competitors. Companies who utilize familiar freelance consultants or who employ in-house support personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, secure, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can keep your IT network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.