Fast Remote Support for Saddle Brook Networks
Urgent Phone Technical Support for Saddle Brook NetworksFor companies located in Saddle Brook or anywhere in New Jersey, Progent offers remote help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex networking issues, as well as the assistance of CISSP-certified security consultants to handle advanced security design and troubleshooting issues.

Progent's online technical support experts offer excellent leverage because they have the real-world background and have access to the sophisticated technology necessary to solve most information system problems rapidly. Efficient support reduces immediate expenses because solutions use up fewer billable minutes. Online support also avoids the cost of sending a consultant to your site. Your company benefits even more in incidental costs by reducing or avoiding network downtime and related losses resulting from business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's advanced remote technical support expertise is particularly valuable in environments that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.

Progent's pricing model for online help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you receive. In contrast to typical online service organizations, Progent imposes no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing do away with scenarios where speedy. minor solutions somehow end up as large tabs. Progent's skill at disposing of problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-tested processes which permit the highest level of efficiency for remote technical support and repair for information systems of all sizes. Progent offers safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to access your company's environment remotely without violating system security.

Progent's advanced service reporting application maintains comprehensive records describing all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of support rendered to every client by any consultant. This database of problems and fixes is organized as a readily exploitable support knowledge base that permits Progent's online support engineers to communicate their experiences company-wide to make sure that the value of Progent's technical support grows daily. Progent's high-level accreditations and close associations with important industry leaders such as Cisco and Microsoft open up additional massive technical support databases and allow priority access to manufacturers' in-house engineering staff so Progent's online service specialists can determine the most efficient resolutions in the least time.

Online support services available from Progent to companies in Saddle Brook and throughout the state of New Jersey include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate services intended to allow small and mid-size businesses to benefit from the same advanced technology used by many of the world's leading corporations. The ProSight suite of outsourced network management services covers all critical areas of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide web-based control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows clients to execute critical projects within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service offerings for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues.

    Progent's Call Center consulting services can aid you in creating an effective new Call Center or improving your existing organization, identifying or enhancing Call Center software products to address the special requirements of your business, or providing occasional phone support staff to reinforce your internal Help Desk team to handle demanding situations like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk team of experienced network professionals gives your computer users in Saddle Brook or anywhere in the state of New Jersey immediate assistance from a large technical support resource with extensive experience providing phone consulting and online troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk the reputation as a crucial driver of company success, and Progent's aim is to solve and not simply report network issues.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team can supply phone-based advanced consulting expertise and training in key business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for familiar Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, customization, and education offerings, visit Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Saddle Brook, or anywhere in the state of New Jersey, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so your computer support is proactive rather than reactive. By exposing emerging trouble spots before they result in crashes, remote monitoring can head off inconvenient and expensive network breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments based on multiple OS platforms.
How Your Saddle Brook Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online help with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Saddle Brook or throughout the state of New Jersey, Progent's phone-based network support specialists can deliver professional and economical IT support the instant your company has to have it. More than a decade of offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine online access tools to fix network problems rapidly while avoiding the expense and lost productivity associated with on-site service calls.

Even if your Saddle Brook company relies on a regular freelance support technician or employs an in-house organization that know how to deal with common computer problems, Progent’s Microsoft certified consultants can still offer an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to fix sudden system emergencies or especially complex integration problems.

Benefits of Progent's Network Help for Organizations in Saddle Brook
Progent's remote network troubleshooting services allow your Saddle Brook organization to have the benefits of immediate, expert network support without the cost of managing a full-time IT staff. Your network will derive greater strategic value by being increasingly available, efficient, and protected. Advantages to your business include:

  • Seamless virtual expansion of your on-site IT resources
    With most companies in Saddle Brook and throughout New Jersey, nearby network service resources, whether represented by independent consultants or a full-time IT staff, can solve typical technical problems. However, IT crises can spring up when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your usual service people. In these situations, Progent's online support specialists offer an easy, quick, and affordable way to augment your regular resources and to transfer useful information to increase your ability to deal with future problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller businesses often depend on independent freelance service providers. While independent service people carry smaller overhead than big consulting organizations and can often charge lower rates, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the absence of backup personnel may force your business to go without help during an emergency. As your network expands, network unavailability and trouble with vital software become more costly. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of backup support expertise to make sure your IT system stays available.

  • Create a Solid Basis for Smooth Expansion
    Businesses typically start with an IT system created on a modest budget. Without a robust infrastructure, slap-dash fixes often get thrown onto a shaky foundation. When a company grows, reliability and scalability problems can hinder the success of the organization. Such poorly built systems need proper analysis, intelligent strategic planning, and wide technical expertise to upgrade to a system architecture able to offer the solid foundation to meet critical business demands and simplify future expansion.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller offices require advice and technical education to negotiate an ever more complex array of technology options available for promoting business growth and improving efficiency. Businesses do not need a network consultant who is attempting to resell a specific vendor's technology. IT support and product selling can result in a scenario where the proposed solution is built around a profitable technology rather than the genuine needs of a client. Progent avoids these conflicts by offering only services instead of products. This allows Progent to match technical consulting with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of IT expertise, refined remote support software, and understanding of corporate IT allow offices to avoid the limitations associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional experience, in the trenches of network support, performing a wide range of technical projects for an extensive mix of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This means that you get not only world-class technical capability, but also a consultant with proven approaches for using computer knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site help by the minute. Consequently, you are charged just for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services delivered during normal business hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you won't be forced to allow simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or small support firms who provide scant documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports transmitted by each consultant to each customer. The practice of documenting and archiving support activity allows more effective support and eliminates a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your information network from stressful and expensive availability disruptions.
How Does My Business Begin Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.