Fast and Affordable Online Troubleshooting for Saddle Brook New Jersey Computer Networks
For companies in Saddle Brook New Jersey, Progent provides online help for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle advanced security architecture and troubleshooting issues.
Progent's online technical support experts provide excellent leverage due to the fact that they possess the real-world experience and have access to the sophisticated technology required to solve the majority of information system problems quickly. This reduces direct costs since solutions accumulate fewer chargeable minutes. Online help also eliminates the cost of sending a consultant to your office. Your company benefits additionally with incidental expenses by reducing or avoiding system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support expertise is especially valuable in environments that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.
Progent's billing model for remote support is structured to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike many remote service organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid scenarios where fast solutions somehow end up as substantial bills. Progent's penchant for solving technical issues efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven methodologies that promote the highest degree of effectiveness for remote help and troubleshooting for IT networks of any size. Progent offers secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's online support team to communicate with your company's environment remotely without violating network security.
Progent's powerful technical support reporting system includes comprehensive documentation describing the service that Progent's customers have received. Progent's staff engineers have access to the records of support provided to every customer by every engineer. This history of issues and solutions is organized as a quickly retrievable internal knowledge base that enables Progent's online technical experts to share their experiences with the whole team to ensure that the quality of Progent's support services grows over time. Progent's high-level certifications and close relationships with key industry leaders such as Cisco and Microsoft make available other massive technical support knowledge bases and permit priority access to manufacturers' internal engineering staff so Progent's online service specialists are able to arrive at optimal resolutions in the least time.
Online technical services provided by Progent to customers in Saddle Brook New Jersey include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote support engineers can deliver computer troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration consulting, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective desktop consulting and support services to help you company to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for networking professionals, and certifies a consultant's technical knowledge at the master level. Cisco CCIEs know how to resolve even the most complex problems encountered in network design, installation, maintenance, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network management tools and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their depth of expertise allows them to find solutions for problems quickly. In many instances, less experienced service providers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can interface to your environment using sophisticated on-line support tools to perform quick, secure, and affordable diagnosis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||317 George Street, 3rd Floor
New Brunswick, NJ 08901
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||2 University Plaza, Suite 100
Hackensack, NJ 07601
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||2 Overhill Rd
Scarsdale, NY 10583
||Yonkers Network Support Services
Progent's CCIEs offer assistance with all of Cisco's popular selection of connectivity appliances. Cisco technology consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Catalyst switch support, Nexus switch consulting and support, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones integration, Cisco Meraki wireless AP planning and set up, Aironet APs consulting expertise, Cisco wireless controllers integration consulting, Cisco Security and VPN Setup and troubleshooting assistance, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security services that can improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your company to recuperate rapidly following a damaging breach. Security solutions available from Progent cover in depth information security assessment using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recuperation from virus and worm assaults; setting up firewalls; establishing safe techniques for remote and mobile access; securing your email system against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting support to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that utilize on-premises resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for restoring applications and services quickly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also allows transparent testing for disaster recovery, updates and patches and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer remote support services to cover a wide spectrum of information technologies including network infrastructure, messaging systems, system and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving network issues enables quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency remote assistance troubleshooting anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by many of the world's top enterprises. Progent's ProSight line of outsourced network management services addresses all critical facets of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Billing rates for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote consulting services include:
How Your Saddle Brook Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Call Center support programs for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all aspects of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most issues.
Progent's Call Center consulting support can assist you in building an efficient new Help Desk Call Center or revamping your existing organization, selecting or modifying Help Desk software to meet the special requirements of your business, or providing occasional online personnel to supplement your internal Call Center resources to handle unusually busy situations such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran information technology professionals offers your workers in Saddle Brook New Jersey immediate communication with an effective network service resource with years of experience providing telephone-based support and online diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center perception as a solid driver of business performance, and Progent's policy is to solve instead of simply track network problems.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Team offers remote advanced engineering support and education in specific application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for Microsoft business applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, custom development, and education services, visit Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Saddle Brook New Jersey online IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so your computer support is proactive rather than reactive. By uncovering potential issues before they expand into network outages, system monitoring can head off disruptive and costly information system breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks that support a combination of platforms.
To get in touch with Progent about emergency phone-based help with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Saddle Brook New Jersey, Progent's phone-based computer support engineers are ready to deliver professional and economical system help the instant your organization requires it. Long experience delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access tools to fix computer problems rapidly while eliminating the expense and lost productivity associated with on-premises support visits.
Even if your Saddle Brook company deals with a regular freelance support technician or employs an in-house organization that know how to deal with typical network issues, Progentís Microsoft certified consultants can still offer a convenient and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the time or the knowledge to handle unexpected system emergencies or particularly complicated integration projects.
Benefits of Progent's Network Help for Organizations in Saddle Brook New Jersey
Progent's online IT consulting services enable your Saddle Brook company to realize the benefits of timely, enterprise-level IT support without the cost of maintaining a full-time IT organization. Your information system will acquire added business value by becoming increasingly available, efficient, and protected. Advantages to your business include:
- Convenient remote expansion of your local support resources
With most businesses in Saddle Brook New Jersey, local network service resources, whether represented by freelance consultants or an internal IT staff, can take care of typical technical problems. However, major troubles sometimes occur when your regular support personnel are overstretched or absent, and some problems may involve IT products that is unfamiliar to your usual service personnel. In these cases, Progent's on-call service specialists give you an easy, quick, and economical way to augment your local resources and to transfer useful knowledge to increase your capability to deal with future issues locally.
- Reduced Dependence on Freelance Service Providers
For IT support, smaller businesses commonly depend on individual freelance service providers. While independent consultants carry smaller internal costs than big service companies and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in training, the lack of reserve help may require your company to wait for assistance during an emergency. As your network expands, network downtime and problems with critical applications become more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a reliable source of backup service experts to insure your network stays up and running.
- Build a Solid Foundation for Smooth Growth
Organizations typically begin with an IT architecture implemented on a modest budget. Lacking a proper infrastructure, slap-dash fixes can get thrown onto an unstable foundation. As a company grows, reliability and scalability problems can impede the success of the organization. Such badly designed systems need proper assessment, smart strategic planning, and broad-based IT knowledge to upgrade to a system architecture able to deliver the solid foundation to handle vital business demands and ease downstream expansion.
- Interact with Problem Solvers Rather Than Technology Vendors
Smaller businesses need advice and technical training to navigate through an increasingly complex array of technology options available for accelerating business growth and enhancing efficiency. They do not need a computer consultant who is trying to earn a commission on a specific vendor's technology. Network consulting and product sales can result in a scenario where the recommended
solution is designed around a profitable product rather than the genuine needs of a business. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to align IT consulting with the best interests of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT knowledge, refined remote support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Start Receiving Remote Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional experience, at the forefront of IT service, executing a wide variety of technical tasks for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This ensures that you get not just expert technical help, but also a support engineer with field-tested methods for using computer knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises help by the minute. As a result, you owe just for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no initialization charge and requires no retainer for services delivered during regular business hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you will not be tempted to permit simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small service firms who offer scant documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support reports transmitted by each staff member to every client. The discipline of documenting and archiving service records results in more efficient service and avoids a variety of common problems such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only support firms to offer round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can save your information network from stressful and expensive service disruptions.
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.