Fast Remote Troubleshooting for Saddle Brook Computer Networks
For organizations located in Saddle Brook or anywhere in New Jersey, Progent provides online technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with complex infrastructure issues, plus the services of CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic jobs.
Progent's remote support engineers offer exceptional leverage due to the fact that they possess the practical background and are equipped with the sophisticated technology required to resolve most network issues quickly. Efficient support reduces immediate costs since service calls accumulate fewer chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your company benefits even more with indirect expenses by minimizing or eliminating network outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting experience is especially important for organizations that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's billing model for remote help is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing avoid scenarios where quick fixes manage to turn into large invoices. Progent's penchant for solving problems efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of customized technologies and field-proven processes that ensure the maximum level of effectiveness for remote engineering help and repair for information networks of all sizes. Progent offers safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's remote service group to interface to your company's computer system remotely without compromising system security.
Progent's sophisticated customer support database system includes extensive documentation of all support that Progent's customers have received. Progent's authorized consultants have the benefit of the records of support rendered to each Progent customer by any Progent consultant. This history of issues and fixes is structured as an easily searchable proprietary knowledge base that enables Progent's remote technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with key industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and permit fast access to manufacturers' in-house product engineers with the result that Progent's remote consulting specialists are able to arrive at the most efficient resolutions quickly.
Online technical support services offered by Progent to clients in Saddle Brook and anywhere in the state of New Jersey include:
Authorized Windows Experts
Progent's Microsoft-premier online service experts can deliver computer problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist you with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2013 design, SharePoint Server 2016 migration expertise, Skype for Business Server migration consulting, Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of affordable PC desktop services to help your company to install, configure, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure engineers, and validates a person's networking knowledge at the master level. Cisco-qualified CCIEs know how to resolve the most complex challenges occurring in network planning, integration, maintenance, protection, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS Software network administration tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their depth of experience permits them to find solutions for problems quickly. In many instances, less qualified engineers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system via the latest remote support tools to perform fast, secure, and economical analysis and remediation.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's CCIEs can provide expertise in all of Cisco's top-selling selection of connectivity products by delivering services such as:
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of security solutions to strengthen the defenses of your Windows, macOS and OS X, Linux network against internal or external threats or assist your company to clean up rapidly after a damaging breach. Security services offered by Progent cover comprehensive network security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid cleanup after malicious attacks; installing firewalls; building safe architectures for remote and mobile access; securing your messaging infrastructure from spam and DHA attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting services to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that combine local resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable process for recovering services rapidly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to confirm complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online support services to cover a broad spectrum of information technologies including system architecture, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy management in networks that include Linux with Windows, Progent can provide VMware integration and Citrix support. Progent can also help with transitioning from legacy applications to Windows or Linux solutions. Progent's group-based methodology for resolving technical issues enables fast escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can offer emergency remote help resolving anomalies within UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the world's top enterprises. The ProSight portfolio of network management outsourcing services covers all critical areas of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the entire malware attack lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex network management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that need important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Billing rates for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these important areas of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Saddle Brook Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Call Center service offerings for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are intended for organizations who lack the money or time to build and maintain an in-house Help Desk Call Center but who want quick access to a reliable Help Desk Call Center with professional telephone support as well as the ability to escalate the most challenging trouble tickets to high-level engineers.
Progent's Help Desk Call Center consulting support can guide you in building an effective new Help Desk or improving your existing organization, evaluating or modifying Help Desk Call Center software products to handle the unique requirements of your corporation, or adding temporary phone support staff to reinforce your internal Call Center team to deal with demanding scenarios like software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of experienced information technology experts offers your clients in Saddle Brook or anywhere in the state of New Jersey fast contact with a large support group with substantial experience providing phone consulting and remote repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk perception as a major enabler of company success, and Progent's goal is to fix rather than merely document network problems.
- Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts staff offers remote advanced engineering expertise and training in special business application fields that include ERP, MRP, accounting system customization, and CRM. Progent also offers expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, programming, and education services, go to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Saddle Brook, or anywhere in the state of New Jersey, remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager for your business so that your network maintenance is proactive and automated. By spotting possible issues before they grow into downtime, automated monitoring can avoid disruptive and expensive information system crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks powered by a combination of OS platforms.
To get in touch with Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, call 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Saddle Brook or anywhere in the state of New Jersey, Progent's phone-based network support engineers can deliver expert and economical IT support the moment your business requires it. More than 15 years of offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access tools to solve IT problems rapidly while avoiding the expense and lost productivity that comes with on-premises service visits.
Even if your Saddle Brook business has a regular independent support technician or maintains an in-house organization that can handle ordinary computer problems, Progentís Microsoft certified consultants can offer an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to handle unexpected network crises or particularly complicated integration problems.
Details of Progent's Online Computer Services for Saddle Brook
Progent's phone help, remote troubleshooting, system security expertise, and system management services give offices in Saddle Brook or anywhere in the state of New Jersey unparalleled leverage for your IT investment. Whether you require occasional phone support and remote network repair or ongoing Help Desk outsourcing support and system management, Progent's professionals can deliver your company enterprise-level network support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT staff. Highlights of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Saddle Brook and is also ideal for networks in geographic regions of New Jersey that lack consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has access to a broad array of Microsoft support tools, technical databases, and continuing training.
- Per Minute Billing to Minimize Costs
Progent offers remote help on a per-minute basis, so you are charged only for the services you receive. Progent requires no minimum charge for online support and requires no monthly subscription fee for support services delivered during regular working hours. This saves you from facing big bills for routine fixes.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco can provide the services of authorized specialists who have skill in designing, implementing, and supporting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's basic support offerings consist of technology integration, MS Exchange Server consulting, system security design, and Help Desk Call Center support. Progent's Application Experts Team can provide world-class consulting expertise for specific business applications. Support available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Support
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Solaris Support
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Programming, and SQL Server 2014 Software Programming and Debugging
Oracle DBA Services and Software Development
MySQL Project Management and Application Development
Apple Macintosh Help
Amazon MWS Software Integration
By offering a convenient centralized resource for network generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive IT solutions that meet the special requirements of your business.
- Sophisticated Remote Connectivity Tools
Protected remote connectivity allows Progent's service experts to observe precisely what your customers see. This makes it possible to produce quick fixes to problems that could otherwise demand an expensive personal service call. Cutting-edge remote connectivity software and experienced engineers combine to enable Progent to repair most network issues rapidly and affordably. Progent is a pioneer in online troubleshooting and automated system tracking.
- Support for Mainstream VPN Products
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24-hour Service for High Network Uptime
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this service can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk support services are designed especially for budget-conscious offices whose workers require immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical expertise, refined remote support software, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Start Getting Online Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry experience, at the front lines of network service, performing a broad range of technical tasks for an extensive array of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This ensures that you get not just expert IT skills, but also a support engineer with proven methods for applying computer knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits per minute. As a result, you owe just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during normal working hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast fixes so you will not be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their comfort zone, Progent can focus on providing high-value services where Progent has few competitors. Businesses who work with trusted independent consultants or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, protected, and productive.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can keep your IT network from stressful and costly service disruptions.
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.