Fast and Affordable Remote Technical Support for Saddle Brook New Jersey Information Networks
For companies located in Saddle Brook New Jersey, Progent offers remote help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle complex networking problems, as well as the assistance of CISA and CISSP-certified security experts to handle high-level security architecture and diagnostic jobs.
Progent's remote support experts provide excellent leverage because they have the real-world experience and have access to the advanced technology required to solve the majority of information system problems quickly. Efficient support lowers direct expenses because service calls use up minimal chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your organization benefits even more with indirect costs by minimizing or avoiding network outages and related costs due to business disruption, disgruntled clients, idle workers, and de-focused management. Progent's advanced remote consulting know-how is particularly valuable in environments that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's billing policy for remote support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are billed exclusively for the support that you receive. In contrast to typical remote support firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and simple model for billing prevent scenarios where speedy. minor fixes manage to turn into major invoices. Progent's skill at dealing with technical issues quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized technologies and field-proven processes that allow the highest degree of effectiveness for online engineering help and repair for IT systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's online support team to communicate with your computer system remotely without breaching system security.
Progent's powerful technical support database system keeps extensive documentation describing the service that Progent's clients have received. Progent's staff consultants have the benefit of the details of all help provided to each Progent customer by every Progent consultant. This history of trouble tickets and resolutions is stored as a readily retrievable support knowledge base that enables Progent's online support professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with key vendors such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit priority access to manufacturers' internal support staff with the result that Progent's online service experts can arrive at the best resolutions promptly.
Online technical support services available from Progent to customers in Saddle Brook New Jersey include:
Authorized MS Windows Expertise
Progent's Microsoft-expert online support engineers can deliver network repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help you with a wide range of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop consulting and support services to assist you company to deploy, integrate, repair, and administer workstations and laptops powered by Windows. Progent's desktop support services include providing Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking engineers, and indicates a person's technical skills at the expert level. CCIEs know how to resolve even the most difficult problems surrounding network infrastructure design, installation, maintenance, security, and troubleshooting. CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with workarounds or identifying program patches. Cisco CCIEs provide excellent value because their deep expertise permits them to resolve problems quickly. In typical cases, less experienced consultants can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can tie into your computer system by means of state-of-the-art remote support tools to provide fast, secure, and economical analysis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's CCIEs can provide expertise in all of Cisco's market leading family of connectivity products by offering consulting services that include:
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions to strengthen the immunity of your Windows, Apple macOS and OS X, Linux network against attacks or assist you to recover rapidly following a damaging penetration. Security services available from Progent include: in depth network security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recovery from malicious assaults; configuring firewalls; building secure mechanisms for off-site and mobile connectivity; guarding your messaging system from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide expert online support services to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent process for restoring applications and services quickly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based support services to cover a wide spectrum of information technologies such as network architecture, email solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy management in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from older applications to MS Windows or Linux solutions. Progent's group-based approach to resolving network issues enables quick escalation, when required, to engineers with appropriate experience to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and cuts service expense.
Important Linux versions for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to allow small and medium-size businesses to utilize the same best-of-breed technology used by many of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all key aspects of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Billing rates for longer-term consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables customers to complete critical initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Saddle Brook Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk service offerings for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging problems.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center team of seasoned network experts offers your computer users in Saddle Brook New Jersey fast assistance from an efficient technical support resource with substantial experience offering telephone-based support and online repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center perception as a major driver of company productivity, and Progent's intent is to solve rather than merely record IT problems.
- Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Team provides remote professional consulting expertise and training in special application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's expertise, customization, and education services, see Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Saddle Brook New Jersey online IT infrastructure monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your business so your IT support is proactive rather than reactive. By spotting possible problems before they grow into downtime, remote monitoring can head off inconvenient and costly network crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments based on a variety of OS platforms.
To contact Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Saddle Brook New Jersey, Progent's phone-based network support engineers are ready to provide expert and economical system help the instant your company has to have it. More than a decade of offering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity tools to fix computer problems rapidly while avoiding the cost and lost productivity that comes with on-site support visits.
Even if your Saddle Brook office relies on a regular freelance consultant or maintains an in-house organization that know how to deal with typical computer issues, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent remote extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to resolve unexpected system emergencies or especially challenging integration projects.
Features of Progent's Remote Computer Services for Saddle Brook New Jersey
Progent's online support, Internet-based troubleshooting, network security expertise, and network administration services give offices in Saddle Brook New Jersey unparalleled leverage for your support investment. Whether you require one-time telephone help and remote network repair or ongoing Help Desk services and network administration, Progent's experts can provide your office enterprise-level network support while allowing you to avoid the cost and hassle of carrying a large in-house IT staff. Key features of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to offices in Saddle Brook New Jersey and is also ideal for customers in geographic areas that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a wide range of Microsoft support utilities, service databases, and on-going education.
- By the Minute Rates to Reduce Costs
Progent provides remote support on a per-minute billing plan, so you are billed only for the support you use. Progent has no minimum charge for online service and asks for no periodic subscription fee for support services delivered during regular working hours. This keeps you from paying big bills for routine fixes.
- Availability of Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco offers the services of on-staff specialists who have skill in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and secure connectivity for local and remote networking.
- Application Specialists Group
Progent's core support offerings consist of technology integration, MS Exchange Server consulting, system security planning, and shared Help Desk services. Progent's Experts group can provide world-class consulting support in critical business applications. Help available from the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Project Management and Software Development
MySQL Project Management and Software Development
Apple Mac Help
Amazon MWS Software Design and Programming
By providing a full service centralized resource for network generalists and specialists, Progent can tailor fast, inexpensive, and comprehensive IT solutions that match the specific needs of your business.
- State of the Art Remote Access Tools
Secure remote access permits Progent's support professionals to observe exactly what your customers see. This makes it possible to produce quick fixes to problems that might otherwise require a costly onsite service call. Effective online access software and expert technicians together allow Progent to resolve most network problems quickly and affordably. Progent is a pioneer in online troubleshooting and remote system tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24-hour Support for Maximum Network Uptime
For companies with mission-critical applications, Progent can provide optional 24x7 online support services. Combined with automated 24x7 server monitoring based on MS Operations Manager, this service can help produce high network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-conscious companies whose clients require immediate recourse to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical experience, refined remote support tools, and understanding of corporate IT allow companies to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Online Network Help from Progent?
- In-depth Expertise in Microsoft's Full Range of Servers
Progent can provide world-class expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 R2 support, Windows Server 2003 maintenance, Microsoft Exchange 2019 deployment, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises help by the minute. As a result, you are invoiced just for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for support services provided during regular working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you will not be forced to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces few competitors. Companies who work with trusted freelance service providers or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and productive.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to provide 24x7 remote tracking services powered by MS Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.