Fast and Affordable Remote Support for Saddle Brook Information Networks
Immediate Online Help for Saddle Brook SystemsFor companies in Saddle Brook or anywhere in the state of New Jersey, Progent offers remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the assistance of CISSP-qualified security experts to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers provide excellent leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to resolve the majority of network issues rapidly. This lowers immediate costs because solutions accumulate minimal chargeable minutes. Online help also avoids the cost of sending a consultant to your site. Your organization benefits even more with indirect costs by reducing or eliminating system downtime and associated costs stemming from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced online technical support know-how is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's pricing model for online support is designed to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the support that you actually get. Unlike many remote service organizations, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and simple model for pricing save you from scenarios where speedy. minor solutions somehow turn into major bills. Progent's penchant for dealing with technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of optimized tools and field-tested processes which ensure the highest level of effectiveness for remote consulting and troubleshooting for computer systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's remote service group to link to your company's system without violating system security.

Progent's advanced customer support database application maintains thorough documentation for the service that Progent's clients have been provided. Progent's authorized service personnel have access to the records of services rendered to each client by any Progent consultant. This history of problems and repairs is structured as a readily accessible proprietary database that enables Progent's online technical professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available other vast technical databases and permit quick access to vendors' internal engineering staff with the result that Progent's online service specialists can determine the best resolutions in the least time.

Remote support provided by Progent to businesses in Saddle Brook and throughout the state of New Jersey include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's top corporations. The ProSight series of outsourced network management services addresses all critical facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the complete threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide centralized control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT programs. Billing rates for ongoing consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these important fields of information technology allows customers to complete critical projects economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center service offerings for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are well suited for organizations who don't have the budget to assemble and manage an internal Call Center but who need fast communication with a reliable Help Desk Call Center with proficient telephone support as well as the ability to escalate complex problems to advanced engineers.

    Progent's Help Desk Call Center consulting support can aid you in building an efficient new Call Center or enhancing your established organization, evaluating or enhancing Help Desk application software to handle the unique needs of your business, or providing occasional online staff to reinforce your internal Call Center group to deal with high-demand events like software transitions, major updates, or rolling out new business software.

    Progent's Help Desk team of experienced information technology professionals provides your clients in Saddle Brook or anywhere in the state of New Jersey rapid contact with an efficient network service group with extensive background offering phone support and online diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center the reputation as a significant contributor to business productivity, and Progent's policy is to fix and not just record network issues.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Group offers phone-based professional engineering support and education in specific application areas that include ERP, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, custom development, and training for Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Saddle Brook, or anywhere in the state of New Jersey, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your environment so your IT maintenance is proactive and automated. By exposing potential problems before they cause network outages, automated monitoring can minimize disruptive and costly service breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or environments that incorporate a variety of platforms.
How Your Saddle Brook Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency online help with Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Saddle Brook or anywhere in the state of New Jersey, Progent's phone-based network support engineers can deliver expert and economical system support the instant your organization has to have it. More than a decade of offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to fix network problems rapidly while avoiding the expense and lost productivity that comes with on-premises service visits.

Even if your Saddle Brook office has a local freelance support technician or maintains an in-house organization that can deal with typical network issues, Progent’s Microsoft and Cisco certified engineers are available to provide a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to solve sudden system emergencies or particularly complicated integration projects.

Benefits of Progent's IT Support for Offices in Saddle Brook
Progent's remote support services allow your Saddle Brook business to experience the advantages of on-call, expert IT support without the expense of maintaining an in-house IT staff. Your network will acquire added business value by becoming increasingly available, efficient, and secure. Benefits to your company include:

  • Seamless virtual expansion of your local IT resources
    For most organizations in Saddle Brook and throughout New Jersey, nearby computer service providers, whether made up of independent consultants or a full-time IT staff, can take care of the majority of technical issues. On the other hand, major troubles sometimes spring up when your regular support personnel are overstretched or unavailable, and some problems may stem from technology that is beyond the scope of your usual support people. In these cases, Progent's online support specialists provide an easy, quick, and economical solution to augment your regular help and to convey useful information to improve your ability to handle future issues in-house.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller businesses commonly depend on independent freelance service providers. Although freelance service people have less internal costs than larger service companies and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the lack of fallback personnel may force your company to go without help during an IT crisis. As your business expands, network downtime and trouble with critical applications are more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of backup support expertise to insure your network stays up and running.

  • Build a Scalable Basis for Smooth Expansion
    Companies often start with an information architecture created on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs can get piled onto a shaky foundation. When a network grows, stability and scalability issues can hinder the success of the business. Such badly built systems need careful analysis, intelligent long-term planning, and wide IT knowledge to evolve to a system architecture able to offer the solid foundation to handle critical business demands and simplify downstream expansion.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller organizations need guidance and technical training to negotiate an increasingly complicated maze of product alternatives capable of accelerating business success and improving efficiency. They do not need a network consultant who is attempting to earn a commission on a certain vendor's technology. Network consulting and product sales can result in a scenario where the recommended solution is designed around a predetermined product instead of the genuine requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to match technical expertise with the real interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical background, fine tuned remote support tools, and understanding of enterprise networking allow offices to avoid the pitfalls of exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

How Does Our Company Begin Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.