Fast and Affordable Online Technical Support for Saddle Brook Networks
Urgent Phone Technical Support for Saddle Brook NetworksFor organizations located in Saddle Brook or anywhere in the state of New Jersey, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to help with advanced security design and troubleshooting jobs.

Progent's online technical support experts provide exceptional value due to the fact that they possess the real-world background and have access to the advanced technology needed to solve most information system issues rapidly. Efficient support reduces direct costs because solutions accumulate minimal billable consulting minutes. Online support also avoids the cost of dispatching an engineer to your site. Your company benefits additionally in indirect expenses by minimizing or eliminating network downtime and associated losses stemming from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote consulting experience is particularly valuable in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for online support is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. In contrast to many online support companies, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where speedy. minor fixes somehow turn into large invoices. Progent's skill at solving problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of customized technologies and field-proven methodologies that permit the highest level of effectiveness for online consulting and repair for information systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's remote service group to connect to your environment without compromising network security.

Progent's advanced customer support database system includes thorough documentation of the support that Progent's customers have been provided. Progent's staff consultants have access to the history of support delivered to every Progent customer by every consultant. This history of trouble tickets and fixes is structured as an easily exploitable internal knowledge base that enables Progent's online technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's extensive list of certifications and close relationships with key technology companies such as Cisco and Microsoft open up additional vast support knowledge bases and permit priority access to vendors' in-house engineering staff with the result that Progent's online service experts are able to determine optimal solutions quickly.

Remote technical support services offered by Progent to customers in Saddle Brook and throughout the state of New Jersey include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and debug their networking hardware such as switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding devices that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT projects. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables clients to complete major projects within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk Call Center or revamping your current one, evaluating or modifying Call Center application software to address the unique requirements of your corporation, or providing temporary online staff to work with your internal Call Center resources to deal with high-demand scenarios like software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Call Center team of seasoned information technology professionals gives your customers in Saddle Brook or anywhere in the state of New Jersey instant access to a large support resource with years of background providing phone consulting and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk the reputation as a major driver of business success, and Progent's target is to fix and not just document IT issues.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team offers phone-based and in-depth engineering expertise and training in key business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more about Progent's consulting, customization, and training services, go to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Saddle Brook, or anywhere in the state of New Jersey, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so that your computer support is proactive rather than reactive. By detecting looming trouble spots before they cause downtime, remote monitoring can avoid stressful and costly service breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or networks powered by multiple OS platforms.
How Your Saddle Brook Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in Saddle Brook or throughout the state of New Jersey, Progent's phone-based computer support engineers are ready to deliver effective and affordable system help the instant your business has to have it. Long experience providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to fix IT problems rapidly while avoiding the expense and lost time that comes with on-premises service calls.

Even if your Saddle Brook business has a regular freelance support technician or employs a full time organization that know how to handle common computer problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the expertise to handle unexpected system emergencies or especially challenging integration projects.

Features of Progent's Online Computer Services for Saddle Brook
Progent's phone help, remote repair, system security expertise, and network administration services give companies in Saddle Brook or anywhere in the state of New Jersey the greatest leverage for your IT investment. Whether you require occasional telephone support and remote network repair or full-time Help Desk support and network administration, Progent's experts can provide your organization enterprise-level IT support while allowing you to avoid the cost and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical background, fine tuned support tools, and familiarity with corporate IT enable offices to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry background, at the front lines of IT service, executing a broad range of IT tasks for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This means that you get not only world-class technical help, but also a consultant with proven approaches for applying computer knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person help by the minute. As a result, you owe only for delivered support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for support services delivered during normal working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast repairs so you won't be tempted to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent has little competition. Businesses who work with trusted freelance consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and productive.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer 24x7 remote monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, system monitoring can save your information network from painful and expensive service disruptions.
How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.