Fast Remote Troubleshooting for Saddle Brook Computer Systems
For businesses located in Saddle Brook or anywhere in New Jersey, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, as well as the assistance of CISSP-accredited security experts to handle advanced security architecture and diagnostic issues.
Progent's online support experts offer exceptional leverage due to the fact that they have the practical background and are equipped with the advanced tools needed to resolve most network problems rapidly. Efficient support reduces direct costs since service calls accumulate minimal billable minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your company benefits even more with incidental expenses by minimizing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote technical support know-how is especially valuable for businesses that are dependent on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's pricing policy for remote support is designed to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you are charged just for the services that you receive. In contrast to many online support firms, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing eliminate situations where fast fixes manage to turn into large bills. Progent's skill at handling problems efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an array of optimized tools and proven methodologies that allow the maximum degree of effectiveness for online technical support and repair for IT networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to link to your company's environment remotely without compromising system security.
Progent's powerful technical support reporting application keeps extensive records describing all support that Progent's customers have been provided. Progent's authorized consultants have access to the details of support provided to each customer by every Progent consultant. This archive of anomalies and solutions is stored as a quickly exploitable support database that permits Progent's remote support experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's extensive list of accreditations and close associations with key industry leaders including Cisco and Microsoft open up additional vast support databases and allow priority response from vendors' internal engineering staff so Progent's online service specialists are able to find the most efficient solutions quickly.
Online support services available from Progent to customers in Saddle Brook and anywhere in the state of New Jersey include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier online service engineers can deliver computer problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help you with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Skype for Business Server migration support, Lync Server management, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable PC desktop services to help you business to install, configure, repair, and manage workstations and laptops powered by Windows. Progent's desktop support services include offering Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the top recognition for networking engineers, and validates an individual's technical knowledge at the master level. Cisco CCIEs can resolve even the most challenging issues associated with network infrastructure planning, installation, maintenance, security, and problem solving. CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with IOS Software network management tools and coming up with alternate approaches or locating software patches. CCIEs are an excellent value because their depth of experience permits them to find solutions for problems rapidly. In many cases, less seasoned service providers can wrestle for many hours or even days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can communicate with your computer system by means of state-of-the-art remote troubleshooting technology in order to perform fast, safe, and economical analysis and repair.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
||New York Network Support Services
||30 Broad St
New York, New York 10004
||New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
||Uniondale Network Support Services
||317 George Street, 3rd Floor
New Brunswick, New Jersey 08901
||Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
||Newark, NJ Network Support Services
||181 New Road, Suite 304
Parsippany, New Jersey 07054
||Parsippany, NJ Network Support Services
||2 University Plaza, Suite 100
Hackensack, New Jersey 07601
||Saddle Brook, NJ Network Support Services
||1735 Market Street, Suite 3750
Philadelphia, Pennsylvania 19103
||Philadelphia, PA Network Support Services
||243 Tresser Boulevard, Penthouse
Stamford, Connecticut 06901
||Stamford, CT Network Support Services
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's industry-leading selection of networking appliances by offering consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's certified CISM and CISSP security and compliance consultants offer a variety of system protection services that can enhance the safety of your Windows, macOS and OS X, or Linux environment against internal or external threats or assist your business to clean up quickly following a serious penetration. Security services offered by Progent cover thorough information security and compliance analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; fast recuperation from virus and worm attacks; integrating firewalls; designing secure architectures for remote and mobile access; securing your email system against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting to help organizations of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that combine physical IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for restoring services quickly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and fixes and can produce reports to verify full service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud solutions that provide high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online support services to cover a broad array of information technologies such as system architecture, messaging solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy management in networks that combine Linux and Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can provide emergency remote assistance diagnosing anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology used by many of the world's leading enterprises. The ProSight line of IT management outsourcing services covers all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so all looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Billing charges for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these special fields of computer technology enables clients to execute critical projects within budget and on schedule. Progent's special remote consulting services include:
How Your Saddle Brook Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk service offerings for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex issues.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the top PSA tool for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk staff of seasoned information technology experts offers your clients in Saddle Brook or anywhere in the state of New Jersey immediate assistance from a reliable technical support resource with extensive background providing telephone-based consulting and online troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk perception as a solid driver of company performance, and Progent's intent is to resolve instead of simply report network issues.
- Business Applications Services: Training, Development, and Integration
Progent's Applications Consulting staff provides remote and in-depth consulting expertise and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's expertise, custom programming, and education services, see Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Saddle Brook, or anywhere in the state of New Jersey, remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your business so that your IT maintenance is proactive and automated. By detecting potential problems before they result in full-scale emergencies, automated monitoring can avoid inconvenient and costly information system failures. Progent can also provide help with network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks that support a variety of operating systems.
To contact Progent about emergency phone-based support with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Saddle Brook or throughout the state of New Jersey, Progent's phone-based network support engineers can deliver professional and affordable system support the moment your company has to have it. More than a decade of providing remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access tools to fix IT problems rapidly while eliminating the cost and lost productivity that comes with in-person support visits.
Even if your Saddle Brook business has a local freelance consultant or employs an in-house organization that can handle typical computer issues, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless remote expansion of your local resources in cases when your regular IT support personnel either lack the time or the knowledge to address unexpected system emergencies or particularly complicated integration projects.
Details of Progent's Online Network Support for Saddle Brook
Progent's phone help, Internet-based repair, system security expertise, and system administration services offer offices in Saddle Brook or throughout the state of New Jersey the greatest leverage for your support investment. Whether you require occasional phone help and remote network repair or full-time Help Desk services and system administration, Progent's experts can provide your company enterprise-level IT support while allowing you to eliminate the cost and administration overhead of running a large internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to companies in Saddle Brook and is also ideal for customers in more remote areas of New Jersey that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a wide selection of Microsoft support utilities, service databases, and continuing education.
- By the Minute Rates to Reduce Costs
Progent provides online help on a minute-by-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum charge for phone help and requires no monthly subscription fee for services delivered during normal business hours. This saves you from facing big invoices for simple fixes.
- Availability of Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers help from on-staff professionals who have skill in planning, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Team
Progent's core consulting services include system integration, MS Exchange Server expertise, corporate security design, and Co-managed Help Desk services. Progent's Application Experts Team offers in-depth consulting expertise for critical application areas. Support available from the Application Experts Team covers:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Application Programming and Debugging
Oracle Project Management and Application Programming
MySQL Project Management and Software Development
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient centralized resource for network generalists and application experts, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that match the special requirements of your company.
- Advanced Online Access Tools
Protected online access allows Progent's service experts to see exactly what your customers see. This makes it easier to produce fast solutions to issues that might otherwise demand a costly personal service call. Sophisticated online connectivity tools and experienced technicians combine to allow Progent to repair most IT issues quickly and affordably. Progent is a pioneer in online support and automated network analysis.
- Compatibility with Leading VPN Gateways
Progent supports secure VPN access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24x7 Service for Maximum Network Uptime
For companies with line-of-business applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on MS Operations Manager, this offering can help ensure high network availability.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-conscious organizations whose clients need immediate access to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT background, fine tuned support software, and familiarity with corporate IT enable companies to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Start Getting Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Complete Family of Server Platforms
Progent offers in-depth support for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 upgrades, MS Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online service and on-site visits by the minute. Consequently, you pay exclusively for received services. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for services provided during normal business hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you won't be tempted to permit simple problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local service firms who provide scant documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support reports transmitted by every staff member to every customer. The discipline of detailing and archiving service records results in more effective service and avoids a variety of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.