Fast and Affordable Online Technical Support for Saddle Brook Networks
For organizations located in Saddle Brook or anywhere in the state of New Jersey, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to help with advanced security design and troubleshooting jobs.
Progent's online technical support experts provide exceptional value due to the fact that they possess the real-world background and have access to the advanced technology needed to solve most information system issues rapidly. Efficient support reduces direct costs because solutions accumulate minimal billable consulting minutes. Online support also avoids the cost of dispatching an engineer to your site. Your company benefits additionally in indirect expenses by minimizing or eliminating network downtime and associated losses stemming from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote consulting experience is particularly valuable in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.
Progent's pricing model for online support is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. In contrast to many online support companies, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where speedy. minor fixes somehow turn into large invoices. Progent's skill at solving problems efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of customized technologies and field-proven methodologies that permit the highest level of effectiveness for online consulting and repair for information systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's remote service group to connect to your environment without compromising network security.
Progent's advanced customer support database system includes thorough documentation of the support that Progent's customers have been provided. Progent's staff consultants have access to the history of support delivered to every Progent customer by every consultant. This history of trouble tickets and fixes is structured as an easily exploitable internal knowledge base that enables Progent's online technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's extensive list of certifications and close relationships with key technology companies such as Cisco and Microsoft open up additional vast support knowledge bases and permit priority access to vendors' in-house engineering staff with the result that Progent's online service experts are able to determine optimal solutions quickly.
Remote technical support services offered by Progent to customers in Saddle Brook and throughout the state of New Jersey include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online service professionals can deliver computer repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business migration support, Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of cost-effective PC desktop consulting and support services to help your business to deploy, integrate, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking consultants, and certifies an individual's network technology skills at the master level. Cisco CCIEs know how to handle even the most complex problems encountered in network infrastructure design, deployment, management, compliance, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management tools and coming up with workarounds or identifying software updates. Cisco CCIEs are an exceptional cost-effectiveness because their depth of expertise permits them to find solutions for problems quickly. In typical cases, less qualified engineers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment via advanced remote support tools in order to provide efficient, secure, and affordable diagnosis and repair.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading family of infrastructure appliances. Cisco networking consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Catalyst switch consulting services, Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki wireless access point planning and set up, Cisco Aironet Wireless APs engineering help, Cisco WiFi controllers consulting, Cisco VPN and Security Integration assistance, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Specialists
Progent's certified CISM and CISSP cybersecurity consultants offer a range of system protection services to enhance the defenses of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or help your business to clean up rapidly following a damaging penetration. Security solutions offered by Progent cover thorough network security and compliance assessment using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious assaults; configuring firewalls; establishing safe architectures for off-site and mobile connectivity; protecting your email system against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting to help organizations of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a repeatable workflow for restoring services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to address a wide spectrum of information technologies such as system architecture, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy management in environments that include Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from older applications to MS Windows or Linux-powered environments. Progent's team-based methodology for resolving network problems promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can provide urgent remote assistance diagnosing problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and debug their networking hardware such as switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding devices that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT projects. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables clients to complete major projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your Saddle Brook Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging issues.
Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk Call Center or revamping your current one, evaluating or modifying Call Center application software to address the unique requirements of your corporation, or providing temporary online staff to work with your internal Call Center resources to deal with high-demand scenarios like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Call Center team of seasoned information technology professionals gives your customers in Saddle Brook or anywhere in the state of New Jersey instant access to a large support resource with years of background providing phone consulting and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk the reputation as a major driver of business success, and Progent's target is to fix and not just document IT issues.
- Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team offers phone-based and in-depth engineering expertise and training in key business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more about Progent's consulting, customization, and training services, go to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Saddle Brook, or anywhere in the state of New Jersey, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so that your computer support is proactive rather than reactive. By detecting looming trouble spots before they cause downtime, remote monitoring can avoid stressful and costly service breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or networks powered by multiple OS platforms.
To get in touch with Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Saddle Brook or throughout the state of New Jersey, Progent's phone-based computer support engineers are ready to deliver effective and affordable system help the instant your business has to have it. Long experience providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to fix IT problems rapidly while avoiding the expense and lost time that comes with on-premises service calls.
Even if your Saddle Brook business has a regular freelance support technician or employs a full time organization that know how to handle common computer problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the expertise to handle unexpected system emergencies or especially challenging integration projects.
Features of Progent's Online Computer Services for Saddle Brook
Progent's phone help, remote repair, system security expertise, and network administration services give companies in Saddle Brook or anywhere in the state of New Jersey the greatest leverage for your IT investment. Whether you require occasional telephone support and remote network repair or full-time Help Desk support and network administration, Progent's experts can provide your organization enterprise-level IT support while allowing you to avoid the cost and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to offices in Saddle Brook and is also ideal for customers in more remote areas of New Jersey that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a broad range of Microsoft support tools, service information, and continuing training.
- By the Minute Billing to Minimize Costs
Progent offers remote support on a minute-by-minute basis, so you are billed only for the services you receive. Progent requires no minimum charge for online help and imposes no periodic subscription fee for support services delivered during regular working hours. This saves you from paying big bills for simple fixes.
- Access to Cisco Certified Network Design Experts
Progent's certified experts for Cisco can provide help from on-staff professionals who have skill in designing, deploying, and troubleshooting networking environments based on Cisco products. Progent can offer a CCIE or CCNP to show you how to create fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Experts Consulting
Progent's core support services include system integration, Microsoft Exchange Server expertise, system security design, and Co-managed Help Desk services. Progent's Application Experts group can provide world-class consulting support in critical business applications. Help available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Support
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Management Support and Software Programming
MySQL Project Management and Application Development
Apple Mac Consulting
Amazon MWS Software Design and Programming
By offering a full service centralized source for IT generalists and application experts, Progent is able to deliver timely, cost-effective, and comprehensive IT solutions that match the unique needs of your business.
- State of the Art Remote Access Software
Secure remote access allows Progent's service experts to observe exactly what your users see. This makes it easier to find quick solutions to issues that could otherwise require an expensive personal service call. Cutting-edge remote access software and expert technicians together allow Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in offsite support and automated network analysis.
- Support for Popular VPN Products
Progent supports safe VPN access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Support for Maximum Network Availability
For companies with mission-critical applications, Progent offers optional 24x7 remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help produce high network availability.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-constrained companies whose clients need immediate access to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical background, fine tuned support tools, and familiarity with corporate IT enable offices to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry background, at the front lines of IT service, executing a broad range of IT tasks for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This means that you get not only world-class technical help, but also a consultant with proven approaches for applying computer knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person help by the minute. As a result, you owe only for delivered support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for support services delivered during normal working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast repairs so you won't be tempted to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent has little competition. Businesses who work with trusted freelance consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and productive.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer 24x7 remote monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, system monitoring can save your information network from painful and expensive service disruptions.
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.