Expanding your telecommuter workforce may have a major effect on IT infrastructure, security, and company culture. Progent has 20 years of background helping small and mid-size businesses to design, configure, administer, tune, and debug IT environments that incorporate at-home workers. Progent can assist your Saddle Brook organization to select the right tools and adhere to leading practices in creating and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent offers support services that go from on demand guidance for helping you over occasional IT bottlenecks to full project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can assist Saddle Brook, New Jersey companies to with any aspect of building a high-performing telecommuting ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, security and compliance, data protection solutions, and streamlined management.
Help Desk Services for At-Home Workers
A fast, enterprise-wide changeover to a telecommuter business model, which might be motivated by a pandemic or as an element of a business continuity preparedness plan, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Call Center with Progent's online Technical Response Center team.
- Progent's Standard Support Desk support services leverage Progent's nationwide network of remote technical support experts along with enterprise-class ticketing and tracking software to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC support from initial service requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to check or revise the status of their active trouble tickets, add details, and upload screenshots and attachments. Support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to resolve complex issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Supplemental Service enables your company to augment your existing Help Desk Call Center team by splitting delivery of Support Desk services seamlessly between your regular support organization and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Support Desk service is based on a collaborative support model utilizing the number one PSA platform for handling help requests and ticketing, establishing ownership, monitoring progress, and generating management reports. For details about how Progent's Call Desk Supplementation Services can help your business to provide world-class IT support to your from-home workers, go to Progent's Call Center supplementation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing a productive work-from-home solution for your Saddle Brook, New Jersey company, phone 1-800-993-9400 or go to Contact Progent.