Saddle Brook Remote Workforce Solutions Consulting Partner
Call Desk Augmentation and Outsourcing Consulting and Support Services
Enlarging your at-home workforce may have a significant impact on IT infrastructure, security, and corporate processes. Progent has 20 years of experience helping businesses of all sizes to plan, configure, manage, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Saddle Brook organization to select the right technologies and follow best practices in creating and operating a secure virtual office solution for teleworkers that promotes collaboration and delivers top value. Progent offers support services that go from as-needed expertise for helping you past occasional IT roadblocks to full project management to help you successfully complete mission-critical tasks.
Progent can help Saddle Brook, New Jersey businesses to succeed with any aspect of building a high-performing work-at-home ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, data security, backup/restore solutions, and streamlined management.
Help Desk Support for At-Home Workers
A sudden, company-wide switchover to a teleworker business model, which might be activated by an epidemic or as an element of a disaster recovery/business continuity process, can overwhelm even the most efficient in-house Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Help Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Desk services utilize Progent's nationwide network of remote technical support specialists combined with world-class ticketing and tracking technology to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop support from help requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to track or update their active trouble tickets, add details, and append screenshots and relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex issues. For details, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Call Center Augmentation Service enables your business to expand your current Help Desk Call Center staff by sharing responsibilities for Help Desk services transparently between your regular support organization and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution utilizing the leading professional services automation platform for handling service requests and ticketing, establishing ownership, tracking progress, and producing reports. To find out how Progent's Support Desk Supplementation Services can enable your company to provide best-in-class IT support to your at-home workforce, visit Progent's Call Center supplementation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your Saddle Brook, New Jersey company, phone
An index of content::
Cisco VoIP Network Help
Cisco CCIE Online System Consulting Services
Progent's Cisco CCIE-certified networking consultants have extensive experience helping ISPs to design, deploy, manage, tune, and troubleshoot fault-tolerant, scalable connectivity environments appropriate for public networks.
Aironet Ruggedized APs IT Services
Open Now Aironet Access Point Management Technology Consulting Services
Progent's Cisco CCIE Wi-Fi network consultants offer online or on-premises configuration and debugging services to help you to design, implement, update, tune, manage and troubleshoot Aironet wireless access point environments of any scale or architecture. Progent's Cisco Wi-Fi controller experts can also help you to combine your Wi-Fi environment with your wired network infrastructure and cloud-hosted resources to build a seamless enterprise connectivity solution that is easy to administer and scale. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most efficient selection, placement and setup of Aironet wireless APs to accommodate your specific office layout, construction, and expected network traffic.
System Center 2007 Technical Support Services
Microsoft SCOM 2012 Migration Support Services
Progent's Microsoft-certified consulting experts have over 10 years of experience designing, implementing, enhancing and troubleshooting System Center Operations Manager environments and can provide organizations of all sizes expert online or onsite consulting services for System Center 2012 Operations Manager. Progent can assist you to plan a topology for SCOM 2012 servers that provides the responsiveness and availability needed to monitor your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to install and set up SCOM 2012 management packs based on best practices for monitoring network infrastructure as well as Microsoft and 3rd-party applications and services. In addition, Progent can deliver fast online or on-premises troubleshooting to help you to remediate serious problems uncovered by System Center 2012 Operations Manager.
MS Project Server Outsourced Programming
Project Server Time Reporting Technology Consulting
Progent's Microsoft engineers can provide advanced support in implementing, operating and debugging all versions of Project, Project Server, and Microsoft Project Online and can deliver a wide variety of affordable remote consulting services based on industry best practices to help businesses of all sizes to get all the advantages of this leading project management solution. Services available from Progent include system planning, installation and upgrades, strategies for safe file and status sharing among onsite and remote or mobile users, network optimization, and customized online training.
Internet Security and Acceleration Server Online Troubleshooting
ISA Server Professionals
Progent's certified TMG 2010 and Internet Security and Acceleration Server 2006 consultants can help you to design, install, and manage an implementation of Forefront TMG or ISA Server 2006 on your information system that provides the firewall protection, speed and manageability that your company requires.
SQL Server 2016 AlwaysOn Availability Groups On-site Support
SQL Server 2016 Migration Support and Help
SQL Server 2016 offers significant improvements in speed, scale, security, uptime, mobile computing integration, plus integrated BI. Innovations include PolyBase for processing structured and unstructured databases in one appliance for data warehousing, R language integration, Row-level Security, Mobile Reports, and centralized control over local and cloud-based resources. Progent's Microsoft-certified consulting team can provide online and onsite support to assist businesses of any size to deploy, manage or troubleshoot any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft products such as Windows Server, Exchange Server 2016, SharePoint, Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager.
Dell DRAC Services
Remote Server Management Cards Specialist
Remote management cards offer network administrators full control of a server without the need for a personal visit. Through remote server management cards, all console screen data plus keyboard and mouse functionality are exported to a remote session to a support professional who can be located anywhere in the world. Progent's Microsoft and Cisco authorized engineers can assist you to design, deploy, and support a fault-tolerant company network that incorporates remote server management cards and Progent can utilize these remote management cards to provide low-cost off-site technical assistance. Progent has experience with a number of remote management cards such as Aten remote management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote server management cards.
Consulting Services Dynamics GP Integration Manager
Dynamics GP Software Development Support and Setup
Progent's expertise providing Microsoft .NET services and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and other developer tools enable Progent to design specialized mission-critical programs and eCommerce environments that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains reporting services can help you create reports that allow you to track your business more thoroughly, transforming raw data into valuable insights into your company and customers.
ProSight Virtual Hosting Consult
Consultants Private Cloud Hosting for Virtual Data Centers
Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small organization's production servers in a solution that gives the maximum level of availability and expandability and is in addition simple to migrate to another host. ProSight Virtual Hosting services are based on mature virtualization architectures that enable small and midsize businesses with mixed- platform IT systems to save dramatically on the expense of capital investments, system maintenance, and network administration while achieving world-class fault tolerance and an unmatched degree of vendor independence.
Immediate Consultant Services macOS Online Troubleshooting
Mac Online Technology Professional
Progent offers national remote phone support and troubleshooting services for businesses that operate Apple macOS and OS X environments or whose IT systems feature a combination of Apple Mac and Microsoft products. Progent's experts can provide Mac users a range of IT services such as desktop assistance, migration to the most recent edition of macOS from earlier editions of Apple macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also assist your business with iPhone and Apple iPad synchronization and troubleshooting, or moving to iCloud services. Online network consulting offers maximum leverage for your IT budget by extending user productivity and shortening the time billed for network repair services. Advanced remote support technology and skilled service specialists and consultants allow Progent to solve most network problems without squandering time and money by traveling to your site. In most of cases your network issues can be dealt with by telephone or through a mix of telephone support and remote network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISSP and ISSAP certified security professionals to assist you with the most challenging system issues.
Remote Consultant Services ProSight Remote Network Infrastructure Monitoring
Consultant Remote Network Infrastructure Monitoring
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable and more secure AD environment. Both versions also offer the ongoing benefits of state-of-the-art remote network monitoring and management technology. These benefits can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime.
Wireless Security Inventory Professional
Urgent Network Security Assessment Services
Progent has created special network security service bundles intended to provide larger institutions an objective and comprehensive network security evaluation from a team of certified security consultants. All Progent's security assessment bundles incorporate a suite of procedures like automated scans from inside and from beyond the network firewall, professional analysis of captured data by certified security consultants, production of a paper explaining the results, plus an interactive high-level executive summary and an extensive interactive review for internal network engineers.
Configuration Exchange 2013 Server
Exchange 2013 Security Help and Support
Microsoft Exchange Server 2013 includes major improvements to the functionality of Microsoft Exchange Server 2010 and introduces important innovations plus a revamped architecture. These improvements affect vital areas such as ease of administration, high availability (HA), security, operational costs, collaboration, expandability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to understand the potential advantages of upgrading to Microsoft Exchange 2013, create an efficient test and deployment strategy, and educate your IT team to manage your Microsoft Exchange 2013 environment. Progent also offers ongoing online support and management for Exchange 2013.
Microsoft Exchange 2003 Upgrade Online Troubleshooting
IT Services Exchange 2003 Upgrade
Progent's Microsoft Certified professionals can provide expert support for major deployments of Microsoft Exchange. Progent's experts can show you how to plan multi-location Exchange installations or upgrades and can provide onsite personnel to help large companies with installations of Exchange Server 2007 in the or any area served by Progent's consultants.
Aironet 1800 Access Point Network Consultant
Aironet 802.11ac AP IT Services
Progent's Cisco certified wireless networking consultants can provide economical online and onsite help for end-of-life and current Wave 2 Aironet Wi-Fi APs and Progent can assist you to plan and maintain wireless solutions that include indoor and outside/industrial Aironet access points.
Small Business Consulting Organization
Microsoft Online Help Small Business
Progent offers businesses of any size enterprise-class IT remote or onsite consulting for networks powered by Microsoft Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier IT consultants also can provide security consulting for businesses varying in size from the small office to the worldwide enterprise.
Office SharePoint Server 2010 Consulting Services
SharePoint Portal Server On-site Support
Progent’s Microsoft-certified experts can provide small and midsize companies IT consulting, support, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, teams and data. SharePoint Portal Server provides a common spot for your workers or clients to access, organize, distribute and manipulate relevant data, documents, and applications and to communicate with other people. It allows faster and better decisions, more effective sharing across teams and more economical business processes. The main goal of SharePoint Server is to bring together, in a productive way, all of the diverse sources of information available inside and without an organization. Windows SharePoint Services connect workers, clients, teams and major tasks with the information they’ve developed in a way that makes data convenient to locate, download and re-use.
24/7/365 Consultants Lync Server 2013
Consulting Lync Server 2013 Front End Server
Progent's consultants can help you to assess the value of Microsoft Lync Server 2010 for your business and can assist you to design and execute a rollout of Microsoft Lync Server that consolidates the management of IM and Presence and increases the output of your in-house staff, at-home workers, and smartphone users. Progent's consultant's can in addition assist your company to carry out an efficient migration to Lync Server 2010 from Microsoft Office Communications Server or from Live Communications Server, integrate Lync Server with Exchange, Microsoft SharePoint, and SQL Server, show you how you can run Lync Server 2010 to improve the collaborative functions of MS Office applications, and offer webinar training and continuing technical support for Lync Server 2010 and other Microsoft products.
Microsoft and Mac Desktop Consulting Group
Desktop Computer Support Company
Progent offers a broad range of affordable consulting and support services to assist your business to deploy, configure, repair, and administer workstations and laptops based on Windows, Apple macOS and OS X, or popular editions of Linux. Progent can offer on-premises or remote technical support for single computers or notebooks or work with your business to plan and implement a company-wide rollout of new or updated OS platforms and business applications. Progent can also provide engineers and technicians to assist your company to prepare for and complete a company relocation or merger designed to produce minimal disruption of your productivity.
VMware VCDX-NV certified Professional
VMware NSX Migration Professionals
VMware's NSX network virtualization technology allows you to build complete logical networks in software. NSX allows virtual networks to be deployed in minutes and administered with a high degree of automation regardless of the hardware used by the underlying network infrastructure. VMware Site Recovery Manager (SRM) supports programmatic recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. When used with VMware's NSX virtual network platform, VMware SRM can quickly recover the entire virtualized network topology at the recovery datacenter. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to assist you to design, deploy, test and administer a DR system powered by VMware SRM and VMware NSX.
Postini Support and Setup
Antivirus Consultant
E-Mail Guard is Progent's affordable antispam and anti-virus managed service that gives small companies world-class protection from spam, viruses, DHA attacks, and other varieties of e-mail-based attacks on IT systems. E-Mail Guard is built on Postini's perimeter management technology, a full suite of web-managed anti-spam and virus protection services that defuse email attacks before they are able to penetrate the company firewall. Perimeter Manager also allows administrators track and manage their email systems, irrespective of server platform, hardware type, or data center location.
Cisco ASDM Firewall Management Network Consulting
Outsourcing ASA 5500-X Firewall with Firepower
Progent’s experienced Cisco network security consulting professionals offer high-level PIX and ASA Firewall consulting support covering infrastructure design, integration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewall products delivers robust user and application policy enforcement, sophisticated attack defense, and secure connectivity services. Ranging from compact, plug-and-play desktop appliances for small and home businesses to scalable enterprise-class products, Cisco PIX Firewall and ASA Firewalls provide a high level of security, performance, and excellent availability for network environments of any size. PIX and ASA Firewalls are based on a hardened, purpose-built operating system, minimizing possible OS-specific security gaps.
Automated Desktop Monitoring IT Services
Remote Server Management Online Troubleshooting
ProSight LAN Watch is Progent’s server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of vital assets that power your IT network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to disrupt productivity.
VMware Site Recovery Manager Migration Engineer
Consultant VMware VCDX
VMware's market leading Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable runbook for restoring applications and services rapidly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports transparent testing for site recovery, upgrades and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and manage a disaster recovery solution powered by VMware SRM.
ProSight Ransomware Defense Services
Virus Rollback Professional
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks.
Specialist Azure and SCDPM integration
Azure enterprise hybrid cloud solutions Consultants
Progent can help small businesses to migrate all or part of their network infrastructure to Microsoft Azure. This can simplify IT administration and reduce hardware expense. Azure offers a comprehensive library of cloud services and Progent can assist you to evaluate the advantages and limitations of different cloud networking models supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and local apps and network infrastructure and make sure you avoid the common errors small companies make when migrating to a public cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also help you to configure firewalls and IPsec VPN tunnels and also to integrate Apple iOS devices and Android handhelds.
Microsoft Experts Online Consulting Windows 7 64-bit Upgrade
Windows 7 Wireless Consultant
Progent's Microsoft certified consultants can help you to pilot
Amazon MWS integration training Contract Programmer
Amazon MWS integration training Development Firm
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales functions such as listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales processes, merchants can broaden their market, lower their cost of sales, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide application programming, workflow integration, project management support, and training so you can cut development time and speed up your return on investment.
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