Enlarging your at-home workforce may have a significant impact on IT infrastructure, security, and corporate processes. Progent has 20 years of experience helping businesses of all sizes to plan, configure, manage, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Saddle Brook organization to select the right technologies and follow best practices in creating and operating a secure virtual office solution for teleworkers that promotes collaboration and delivers top value. Progent offers support services that go from as-needed expertise for helping you past occasional IT roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent can help Saddle Brook, New Jersey businesses to succeed with any aspect of building a high-performing work-at-home ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, data security, backup/restore solutions, and streamlined management.

Help Desk Support for At-Home Workers
A sudden, company-wide switchover to a teleworker business model, which might be activated by an epidemic or as an element of a disaster recovery/business continuity process, can overwhelm even the most efficient in-house Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Help Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services utilize Progent's nationwide network of remote technical support specialists combined with world-class ticketing and tracking technology to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop support from help requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to track or update their active trouble tickets, add details, and append screenshots and relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex issues. For details, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your business to expand your current Help Desk Call Center staff by sharing responsibilities for Help Desk services transparently between your regular support organization and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution utilizing the leading professional services automation platform for handling service requests and ticketing, establishing ownership, tracking progress, and producing reports. To find out how Progent's Support Desk Supplementation Services can enable your company to provide best-in-class IT support to your at-home workforce, visit Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your Saddle Brook, New Jersey company, phone 1-800-993-9400 or visit Contact Progent.



An index of content::

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