Expanding your telecommuter workforce may have a major effect on IT infrastructure, security, and company culture. Progent has 20 years of background helping small and mid-size businesses to design, configure, administer, tune, and debug IT environments that incorporate at-home workers. Progent can assist your Saddle Brook organization to select the right tools and adhere to leading practices in creating and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent offers support services that go from on demand guidance for helping you over occasional IT bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Saddle Brook, New Jersey companies to with any aspect of building a high-performing telecommuting ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, security and compliance, data protection solutions, and streamlined management.

Help Desk Services for At-Home Workers
A fast, enterprise-wide changeover to a telecommuter business model, which might be motivated by a pandemic or as an element of a business continuity preparedness plan, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Support Desk support services leverage Progent's nationwide network of remote technical support experts along with enterprise-class ticketing and tracking software to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC support from initial service requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to check or revise the status of their active trouble tickets, add details, and upload screenshots and attachments. Support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to resolve complex issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Supplemental Service enables your company to augment your existing Help Desk Call Center team by splitting delivery of Support Desk services seamlessly between your regular support organization and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Support Desk service is based on a collaborative support model utilizing the number one PSA platform for handling help requests and ticketing, establishing ownership, monitoring progress, and generating management reports. For details about how Progent's Call Desk Supplementation Services can help your business to provide world-class IT support to your from-home workers, go to Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing a productive work-from-home solution for your Saddle Brook, New Jersey company, phone 1-800-993-9400 or go to Contact Progent.



An index of content::



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    Progent's Microsoft-certified consultants can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, create test systems and migration strategies, optimize your network infrastructure for on-premises, multi-site, cloud-based, and hybrid datacenters, train your IT management staff, develop an enterprise-wide security plan, automate IT administration, assist with creating applications, and generate and validate a disaster recovery/business continuity plan.

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    Progentís Microsoft certified consultants offer a variety of consulting services for Dynamics GP. Dynamics GP/Great Plains is a Microsoft financial package and corporate management solution based, like all Microsoft financial tools, on the scalable and popular platform of Windows technology. Dynamics GP/Great Plains 2010, the most recent edition of Microsoft financial products in the Microsoft Dynamics GP/Great Plains line, offers an affordable solution for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Microsoft Dynamics GP/Great Plains is easy to deploy and configure, and with its segmented approach you are able to license only the functions you currently need, with the option to expand users and enlarge capabilities when necessary. Progentís Dynamics GP Software consulting engineers can help you deploy, customize and manage Dynamics GP/Great Plains 2010 as well as earlier editions of Microsoft Dynamics GP/Great Plains.

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    Progent's certified TMG 2010 and ISA Server 2006 consultants can help you to design, install, and manage a configuration of Forefront Threat Management Server 2010 or Internet Security and Acceleration Server 2006 on your information system that delivers the firewall security, performance and manageability that your company requires.

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    Progentís wireless engineers can help small organizations design, select, evaluate, install and support secure building-to-building wireless bridging products that integrate seamlessly into your existing network while providing a degree of protection that matches or exceeds wired connections. Progent offers experience in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can show you how to identify and deploy the wireless link technology that fit best with your company needs.

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    Progent uses a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small support organizations who provide minimal documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service reports sent by every staff member to every client. The discipline of documenting and archiving service activity results in more efficient service and eliminates a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

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    Lync 2010 provides IM, Real Presence, audio and video conferencing, desktop collaboration, as well as VoIP and public switched telephone network (PSTN) telephony. Microsoft Lync Server 2010 can extend the functionality of Exchange Server, SharePoint and Office desktop or cloud-based Office 365 and simplify management via integration with Windows AD. Lync 2010 can also cut expenses by doing away with VoIP hardware and subscription fees, PBX gear, or legacy teleconferencing technology. Progent's Microsoft-certified unified communications experts offer remote and on-premises support to assist your company to maintain and troubleshoot your existing Lync 2010 deployment or assess the benefits of upgrading from Lync to Skype for Business, which is Microsoft's new release of the product. Progent can also help you to design and carry out an efficient Skype for Business migration.

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    Microsoft has made a strong effort to enable transparent hybrid networks that combine Office 365 Exchange Online and local Exchange systems. This allows you to have specific Exchange mailboxes located at your corporate datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can help you with any phase of designing, integrating and debugging your hybrid Exchange solution. Progent's Exchange specialists can deliver as-needed support to help you through stubborn technical bottlenecks and also offer comprehensive project management outsourcing to make sure your hybrid Office 365/Exchange initiative is carried out on time and on budget.

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    DoubleTake/Carbonite Software publishes a selection of tools intended to deliver small companies a range of affordable solutions for backing up and recovering business-critical applications such as Microsoft Exchange, SQL Server, Blackberry, and Microsoft Office SharePoint. Progentís business continuity planning experts have extensive backgrounds incorporating DoubleTake/Carbonite products into small company IT networks to achieve a high level of fault tolerance and disaster recovery capability at an affordable price.

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    Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants can provide a wide variety of remote support services to help you to plan, develop, pilot test, deploy, administer, and debug business applications powered by any release of Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can assist your business to migrate your existing Excel applications to the latest releases of Excel, integrate Excel with Apple iOS-powered iPhones and iPads and Google Android smartphones and tablets, and identify and fix compatibility issues between various versions of Excel. Progent can provide on-demand support to clients who need a quick solution to a stubborn problem associated with Office Excel and Progent can also provide comprehensive project management support for upgrading or creating mission-critical application software based on Excel. Progent's affordable online training classes for Office Excel can be custom tailored to meet the special requirements of individual users or teams.

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    Progent offers cost-effective online access to an Oracle MySQL RDBMS DBA or application programmer and can help organizations of all sizes to integrate and manage MySQL in a reliable IT infrastructure that offers high levels of speed, expandability, and protection. Progent also has experience assisting companies migrate applications from Oracle to MySQL.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Progent's Cisco Catalyst 802.11ax Wireless Access Point experts can provide affordable online and on-premises support for Catalyst next-generation Wi-Fi 6 wireless APs.

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  • Configuration SCCM 2016 Software Inventory
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    Configuration Manager 2016 automates application and device provisioning and updating, streamlines security and compliance settings management, inventories network resources, protects against company data leakage, provides network health monitoring, allows secure self service, and delivers a single point of control for administering mixed-operating system ecosystems based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud integration experts can help your organization with any facet of designing, installing, using and repairing a SCCM 2016 deployment for on-premises, cloud-based, or hybrid networks.

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    Progentís Co-managed Help Desk service makes it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading shared PSA platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.

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    Progent's certified SharePoint Server 2019 and SharePoint Online experts can provide economical online and on-premises expertise, application development, and technical support services for businesses of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can help customers design and execute a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates local and cloud infrastructure into a cohesive intranet system.

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    Progent offers the guidance of a CRISC-certified risk management expert to assist you to design and implement an enterprise risk management (ERM) solution based on leading practices identified by CRISC and geared to match your organization's risk tolerance, business objectives, and IT budget.

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