For small businesses in Saddle Brook or anywhere in the state of New Jersey, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging connectivity problems, as well as the services of CISA and CISM-certified security consultants to handle high-level security architecture and disaster recovery planning.
Progent's online technical support services offer exceptional value due to the fact that they are equipped with the real-world background and the advanced tools to solve the majority of network issues quickly. Efficient support reduces immediate expenses because service calls require a smaller number of billable minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization benefits even more in incidental expenses by reducing or eliminating system downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and distracted management.
Progent's billing model for remote support is designed to get the most out of your network support investment. Progent bills per minute for telephone-based assistance, so you pay exclusively for the support that you actually get. Unlike typical online support organizations, Progent asks for no startup fee or minimum job duration. Progent's per-minute granularity and clean model for billing save you from scenarios where fast solutions somehow turn into major bills. Progent's penchant for disposing of technical issues efficiently results in your business conserving cash.
Progent's Online Service Technologies
Over time, Progent has fine tuned an array of customized tools and field-proven processes which allow the maximum level of efficiency for remote help and repair for small and midsize company computer networks. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology enables the staff of Progent's remote service group to interface to your company's network remotely without breaching system security.
Progent's powerful technical support database application stores detailed histories of all support that Progent's customers have received. Progent's authorized service personnel have access to the records of all help delivered to every client by every engineer. This database of issues and repairs is stored as an easily exploitable support knowledge base that enables Progent's online technical experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and working associations with important vendors such as Cisco and Microsoft make available other massive technical databases and permit priority response from vendors' internal product engineers so Progent's online service experts are able to arrive at the best solutions in the least time.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Saddle Brook or anywhere in New Jersey or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Emergency Support.
Online Technical Support Services Available from Progent
Progent's phone-based network support professionals possess credentials in a comprehensive set of technologies. This broad scope of IT skills permits Progent's consultants to address virtually any crisis likely to crop up in a small or midsize business network. Credentials awarded to Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support customers with multi-operating system networks, Progent also provides the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Remote support provided by Progent to companies in Saddle Brook and anywhere in the state of New Jersey include:
Special Support Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad range of information technology including network architecture, messaging systems, network and process security, UNIX and Windows coexistence, VMware technologies for server hardware consolidation and easy management, and transitioning from legacy applications to the latest Windows or Linux solutions. Progent's group-based methodology for solving network issues promotes fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer emergency online help for diagnosing anomalies affecting UNIX/Linux networks powered by leading derivatives of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- Slackware Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the highest recognition for network infrastructure professionals, and indicates a consultant's networking skills at the expert level. Cisco qualified CCIEs know how to handle even the most difficult issues encountered in network infrastructure design, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs represent an excellent value since their broad experience allows them to resolve even the most intractable problems quickly. In many cases, less experienced engineers can wrestle for hours or even days with the same tasks that a CCIE can fix in a few minutes.
Few support firms make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so you can receive timely help for serious network issues that are hurting business productivity but are beyond the scope of your local network support personnel. Progent's Cisco CCIE consultants can connect to your network using the latest on-line troubleshooting technology to provide fast, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular selection of connectivity devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus VPN technology.
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote service engineers offer network repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can help your company with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 design and deployment,
Microsoft Skype for Business Server migration support, Lync Server management and Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of remote desktop consulting and support services such as Microsoft Windows 7 integration, moving to 64-bit desktop applications, configuring Office 2010, and automating desktop configuration.
CISM and CISSP Certified System Security Consultants
Progent's accredited CISSP and ISSAP security engineers can provide a range of security services to enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist your business to recuperate rapidly following a serious breach. Security solutions offered by Progent include: thorough network security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recuperation from malicious attacks; integrating firewalls; designing secure architectures for remote and mobile connectivity; securing your email system from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support to help organizations of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent can provide the skills of world-class remote consulting experts for contract projects that small companies frequently need. Billing charges for ongoing development or consulting projects are set based on the qualifications of the engineers required. Progent's experience with these special areas of computer technology enables clients to complete critical projects economically and on schedule. Progent's special remote consulting services include:
How Your Saddle Brook Business Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk Call Center programs for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Call Center services are well suited for smaller businesses who lack the money or time to assemble and manage an internal Call Center but who need quick access to a dependable Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the leading PSA tool for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting services can support you in building an efficient new Call Center or enhancing your established one, selecting or customizing Help Desk Call Center software to meet the particular needs of your company, or adding temporary online personnel to work with your internal Help Desk team to deal with high-demand events like software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of seasoned information technology consultants gives your workers in Saddle Brook or anywhere in the state of New Jersey instant assistance from an effective support group with years of background delivering phone support and online diagnostics for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk the reputation as a major driver of company efficiency, and Progent's policy is to resolve and not just report IT issues.
Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting staff can supply online advanced consulting expertise and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom programming, and education for Microsoft applications including Microsoft CRM, MS Project, Office Word, and Microsoft Excel. To find out additional information about Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac consultants can promote the creative aspect of Apple Mac computing by delivering remote help services and training in imaging, sound, and video. Progent's consultants offer help in a large selection of Apple Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common projects like scanning or digitizing audio or video or setting up an audio/video production lab.
Online Network Monitoring Services
Progent offers businesses in Saddle Brook, or anywhere in the state of New Jersey, remote network monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so your network maintenance is proactive rather than reactive. By spotting emerging problems before they result in network outages, proactive monitoring can head off disruptive and expensive information system crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks based on a variety of OS platforms.
To get in touch with Progent about urgent remote expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services