For small businesses in Saddle Brook or anywhere in the state of New Jersey, Progent provides technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging infrastructure problems, as well as the assistance of CISA and CISM-accredited security engineers to handle advanced security design and business continuity preparedness.
Progent's online support engineers offer exceptional value due to the fact that they have the practical experience and the sophisticated tools to solve most information system issues rapidly. Efficient support lowers immediate expenses since solutions accumulate a smaller number of billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company saves even more with indirect costs by reducing or avoiding system outages and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives.
Progent's billing policy for online help is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe exclusively for the support that you receive. In contrast to many remote service organizations, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing save you from situations where fast solutions somehow end up as substantial bills. Progent's skill at disposing of problems efficiently translates into your business conserving cash.
Progent's Online Support Technologies
Over time, Progent has refined a set of optimized tools and field-tested processes which permit the highest level of efficiency for remote technical support and troubleshooting for small business computer networks. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access permits the experts of Progent's remote service group to access your company's computer system without breaching network security.
Progent's powerful service database system keeps thorough histories of all support that Progent's clients have received. Progent's team engineers have the benefit of the specifics of support delivered to each customer by every Progent engineer. This database of issues and responses is stored as an easily searchable internal database that allows Progent's remote support professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support services improves over time. Progent's advanced accreditations and working relationships with important technology companies including Cisco and Microsoft permit access to other extensive technical support databases and permit priority access to manufacturers' internal support staff with the result that Progent's remote consulting specialists can find optimal solutions promptly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Saddle Brook or anywhere in New Jersey or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT help, visit Immediate Urgent Support.
Remote Support Services Offered Progent
Progent's phone-based technical service experts have certified skills in an extensive array of technologies. This breadth of capability permits Progent's engineers to tackle practically any problem that may occur in a small or midsize company information system. Certificates held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To support clients with multi-platform networks, Progent also provides the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based technical support services available from Progent to small businesses in Saddle Brook and anywhere in the state of New Jersey include:
Special Support Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad spectrum of information technology including system infrastructure, messaging systems, system and process security, UNIX and Windows coexistence, VMware technologies for server economization and easy management, and migration from older applications to current Windows or Linux solutions. Progent's team-based methodology for solving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to handle complex situations. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can offer urgent remote help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure consultants, and validates an individual's networking knowledge at the expert level. CCIEs know how to handle even the most complex problems associated with network infrastructure design, deployment, management, protection, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management tools and coming up with workarounds or identifying program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their broad experience permits them to resolve even the most intractable problems rapidly. In common cases, less seasoned service providers can wrestle for hours or even days with the same problems that a CCIE can fix in a few minutes.
Few support providers make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent offers fast telephone access to a CCIE so your company can receive timely assistance for complex network infrastructure problems that are lowering worker productivity but are not within the experience of your local computer maintenance providers. Progent's CCIE engineers can interface to your environment using the latest on-line troubleshooting technology in order to perform fast, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's popular family of connectivity products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote support engineers can provide computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can assist you with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of online PC desktop consulting and support services including Windows 7 migration support, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of system protection services that can improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help your company to recover rapidly following a serious penetration. Security consulting services available from Progent cover in depth security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm attacks; configuring firewalls; establishing secure techniques for remote and mobile communication; securing your messaging system against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support services to help organizations of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that combine physical resources along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent offers the skills of world-class online consulting professionals for special projects that small businesses frequently need. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology allows customers to execute major projects economically and on time. Progent's special online consulting solutions include:
How Your Saddle Brook Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk service offerings for small and midsize businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk services are ideal for small businesses who don't have the money or time to create an internal Call Center but who want quick communication with an efficient Call Center with professional phone support plus the technical depth to escalate complex trouble tickets to high-level engineers.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the top PSA platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center consulting services can support you in building an effective new Help Desk Call Center or revamping your existing organization, evaluating or customizing Help Desk Call Center software to handle the particular demands of your business, or adding temporary phone support staff to reinforce your existing Help Desk Call Center resources during unusually busy situations like software migrations, mass updates, or installing new business software.
Progent's Help Desk team of seasoned network consultants provides your clients in Saddle Brook or anywhere in the state of New Jersey instant communication with a large support resource with years of experience delivering telephone-based help and remote diagnostics for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center perception as a significant enabler of business performance, and Progent's target is to resolve rather than simply track IT problems.
Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Team provides phone-based and in-depth consulting expertise and training in special business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and education for popular Microsoft applications such as Microsoft CRM, MS Office Project, MS Word, and Excel. For additional information on Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac consultants can promote the creative aspect of Mac systems by offering remote help services and training in graphics, audio, and video. Progent's support professionals offer assistance in a variety of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common procedures such as scanning or digitizing audio or video or putting together an audio/video post production lab.
Remote Network Monitoring Support
Progent offers businesses in Saddle Brook, or anywhere in the state of New Jersey, online network and server monitoring support powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent to fit your environment so that your IT support is proactive and automated. By anticipating possible issues before they evolve into crashes, automated monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or environments powered by a variety of operating systems.
To contact Progent about emergency remote support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
||New York Network Support Services
||30 Broad St
New York, New York 10004
||New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
||Uniondale Network Support Services
||317 George Street, 3rd Floor
New Brunswick, New Jersey 08901
||Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
||Newark, NJ Network Support Services
||181 New Road, Suite 304
Parsippany, New Jersey 07054
||Parsippany, NJ Network Support Services
||2 University Plaza, Suite 100
Hackensack, New Jersey 07601
||Saddle Brook, NJ Network Support Services
||1735 Market Street, Suite 3750
Philadelphia, Pennsylvania 19103
||Philadelphia, PA Network Support Services
||243 Tresser Boulevard, Penthouse
Stamford, Connecticut 06901
||Stamford, CT Network Support Services