For small businesses in Saddle Brook New Jersey, Progent offers help for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and business continuity preparedness.
Progent's online support services offer exceptional value due to the fact that they have the practical experience and the sophisticated tools to resolve the majority of information system issues quickly. This reduces direct costs since solutions require fewer billable minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your organization saves additionally with indirect expenses by reducing or avoiding network outages and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives.
Progent's billing model for remote help is designed to stretch your IT service investment. Progent bills per minute for phone consulting, so you are charged exclusively for the support that you receive. In contrast to many remote support firms, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and simple model for billing save you from scenarios where quick fixes somehow end up as substantial tabs. Progent's skill at handling problems efficiently results in your company spending less money.
Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned a collection of customized tools and field-proven methodologies that ensure the maximum level of effectiveness for remote consulting and repair for small business IT systems. Progent offers safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the staff of Progent's Technical Response Center to connect to your company's system without breaching system security.
Progent's sophisticated customer support reporting application stores extensive documentation of the service that Progent's customers have been provided. Progent's authorized service personnel have access to the records of support delivered to each Progent customer by any Progent consultant. This archive of trouble tickets and responses is organized as a quickly exploitable internal database that allows Progent's remote support experts to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and working associations with important industry leaders such as Cisco and Microsoft permit access to other vast support knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's online consulting specialists are able to determine optimal resolutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Saddle Brook New Jersey or to find out additional information about Progent's phone support options, call Progent at
Remote Technical Services Offered Progent
Progent's remote technical support engineers have certified skills in an extensive set of disciplines. This breadth of technical skills permits Progent's engineers to handle practically any crisis likely to take place in a small company network. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To help customers with multi-operating system networks, Progent also offers access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online services provided by Progent to small businesses in Saddle Brook include:
Progent's UNIX and Linux support engineers can offer emergency remote assistance for troubleshooting anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX such as:
Progent in addition can deliver a broad range of online desktop support including Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Office 2010, and automating desktop configuration.
Progent’s Help Desk sharing services allow your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent’s shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can aid you in building an effective new Help Desk Call Center or revamping your established one, evaluating or enhancing Help Desk application software to meet the particular requirements of your business, or adding occasional online staff to work with your existing Help Desk team to deal with demanding situations such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk staff of veteran information technology consultants provides your clients in Saddle Brook New Jersey fast communication with an effective technical support resource with extensive background offering telephone-based help and online troubleshooting for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center the reputation as a crucial contributor to business productivity, and Progent's target is to resolve instead of just track technical issues.
Progent's Mac professionals can support the artistic components of Apple Mac environments by delivering phone-based consulting services and training in graphics, audio, and motion video. Progent's support professionals offer help in a large selection of Apple Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special procedures like scanning or digitizing audio or video or setting up an audio/video production lab.
Remote Network Monitoring Services
Progent can provide businesses in Saddle Brook New Jersey remote network and server monitoring support based on MS System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so your computer support is proactive rather than reactive. By detecting looming problems before they expand into network outages, automated monitoring can avoid stressful and expensive information system crises. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or networks powered by a variety of OS platforms.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
City | Address | Phone | Link |
Brooklyn | Flatbush Avenue Executive Center, 495 Flatbush Avenue Brooklyn, NY 11225 United States |
(917) 781-0096 | Brooklyn Network Support Services |
Edison | 3001 Woodbridge Avenue Edison, NJ 08837 United States |
(973) 939-0035 | Edison Network Support Services |
Jersey City | 111 Town Square Place, Suite 1203 Jersey City, NJ 07302 United States |
(201) 839-3400 | Jersey City Network Support Services |
Lower Manhattan | 30 Broad St, 23rd Floor New York City, NY 10004 United States |
(646) 969-5696 | Lower Manhattan Network Support Services |
Midtown Manhattan | 420 Lexington Ave New York City, NY 10170 United States |
(646) 727-4666 | Midtown Manhattan Network Support Services |
Newark | 146-B Ferry Street Newark, NJ 07105 United States |
(862) 373-1253 | Newark Network Support Services |
Parsippany | 181 New Road, Suite 304 Parsippany, NJ 07054 United States |
(973) 939-0009 | Parsippany Network Support Services |
Saddle Brook | Park 80 West Saddle Brook, NJ 07663 United States |
(562) 583-3336 | Saddle Brook Network Support Services |
Uniondale | 405 RXR Plaza Uniondale, NY 11556 United States |
(224) 534-2088 | Uniondale Network Support Services |
Yonkers | 73 Market Street, 3rd Floor Yonkers, NY 10710 United States |
(914) 662-8006 | Yonkers Network Support Services |