For small businesses in Saddle Brook New Jersey, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, as well as the assistance of CISA and CISM-certified security consultants to help with advanced security architecture and business continuity planning.
Progent's remote technical support services offer excellent leverage because they are equipped with the practical experience and the sophisticated tools to resolve most information system problems rapidly. Efficient support lowers direct costs since solutions take up a smaller number of chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your organization saves even more with indirect expenses by minimizing or avoiding network outages and associated costs resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives.
Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you owe only for the support that you receive. Unlike many online support organizations, Progent requires no service activation fee or minimum fees. Progent's per-minute granularity and simple policy for billing save you from scenarios where quick solutions manage to turn into large invoices. Progent's skill at dealing with problems efficiently results in your business conserving cash.
Progent's Remote Support Technologies
Over time, Progent has refined a collection of customized tools and proven methodologies which permit the highest level of efficiency for online engineering help and troubleshooting for small business information networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access permits the engineers of Progent's Technical Response Center to access your company's network without compromising network security.
Progent's powerful service reporting system keeps thorough records of the service that Progent's customers have been provided. Progent's team engineers have access to the history of all help provided to each Progent customer by any consultant. This history of problems and repairs is stored as a quickly exploitable support knowledge base that permits Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and permit fast response from vendors' internal product engineers so Progent's remote consulting experts can come up with optimal solutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Saddle Brook New Jersey or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.
Phone-based Support Services Offered Progent
Progent's remote consulting engineers have certified skills in an extensive set of disciplines. This broad scope of technical skills allows Progent's consultants to handle almost any emergency that may crop up in a small company network. Certificates held by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to clients with mixed-operating system networks, Progent also provides access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based technical services provided by Progent to companies in Saddle Brook include:
Special Consulting Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad array of information technology including system architecture, messaging solutions, network and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server consolidation and easy management, and migration from legacy applications to the latest Windows or Linux-based solutions. Progent's group-based methodology for solving network problems promotes fast escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent remote help for analyzing problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Major Linux variants for which Progent offers expert support include:
- RedHat Linux
- SUSE Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for network engineers, and validates an individual's technical knowledge at the expert level. Cisco CCIEs can deal with the most complex issues surrounding network infrastructure planning, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs offer exceptional value since their depth of expertise permits them to find solutions for even the most complex problems quickly. In typical instances, less qualified service providers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few service firms make Cisco CCIEs available to assist small and medium sized companies. Progent offers quick phone contact with a Cisco CCIE so your company can get urgent assistance for serious network infrastructure problems that are crippling business productivity but are outside the comfort zone of your ordinary network support resources. Progent's Cisco-qualified CCIE engineers can tie into your environment by means of sophisticated remote support technology to provide efficient, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer expertise in all of Cisco's industry-leading selection of networking appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Authorized Windows Experts
Progent's Microsoft-certified remote service experts offer network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can help you with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and deployment, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a full array of remote desktop consulting and support services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, integrating Office 2010, and automating workstation deployment.
CISM and CISSP Certified System Security Experts
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a range of system protection services to strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist you to recuperate rapidly following a serious breach. Security consulting services offered by Progent cover in depth network security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; setting up firewalls; establishing safe mechanisms for remote and mobile communication; protecting your email infrastructure against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help organizations of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent can provide the skills of world-class remote consulting professionals for special IT projects that small companies frequently need. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Saddle Brook New Jersey Company Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for small and midsize organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Call Center services are ideal for small organizations who don't have the budget to assemble and manage an internal Call Center but who require quick communication with a dependable Help Desk with professional telephone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís shared Help Desk services allow your business to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or improving your established one, evaluating or modifying Call Center software products to meet the particular demands of your business, or adding temporary online staff to reinforce your existing Help Desk team during high-demand situations such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology professionals provides your workers in Saddle Brook New Jersey instant communication with a reliable support group with years of background offering telephone-based help and remote repair service for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center perception as a key contributor to business productivity, and Progent's aim is to solve rather than merely report IT problems.
Business Applications Support: Training, Programming, and Integration
Progent's Applications Consulting Team provides phone-based and in-depth engineering support and education in special business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office Word, and Excel. To find out additional information about Progent's consulting, custom development, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac experts can promote the imaginative components of Apple Mac environments by delivering remote help support and education in imaging, sound, and motion video. Progent's consultants offer expertise in a variety of Apple Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific jobs such as scanning or digitizing audio/video or building an audio/video production lab.
Online Network and Server Monitoring Support
Progent offers companies in Saddle Brook New Jersey remote network monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your environment so that your network maintenance is proactive rather than reactive. By uncovering emerging issues before they evolve into crashes, remote monitoring can minimize inconvenient and costly service breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments that support a combination of platforms.
To get in touch with Progent about urgent online assistance with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services