For small and midsize businesses located in Saddle Brook or anywhere in New Jersey, Progent provides help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity issues, plus the services of CISSP-certified security consultants to help with high-level security design and disaster recovery planning.
Progent's online support services represent exceptional leverage due to the fact that they have the practical background and the sophisticated tools to solve the majority of network problems quickly. This lowers immediate costs since service calls accumulate a smaller number of billable minutes. Online support also avoids the expense of sending an engineer to your office. Your company benefits even more in incidental expenses by minimizing or eliminating network downtime and associated losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management.
Progent's pricing model for remote support is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you owe only for the services that you actually get. Unlike many remote service organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing save you from scenarios where fast solutions somehow turn into large invoices. Progent's penchant for dealing with problems efficiently translates into your company conserving money.
Progent's Online Service Tools
Through years of experience, Progent has developed a set of optimized tools and field-tested methodologies which permit the maximum level of efficiency for remote engineering help and troubleshooting for small and midsize business information networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology allows the staff of Progent's Technical Response Center to interface to your network without breaching network security.
Progent's proprietary technical support reporting system keeps thorough documentation for the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of support rendered to every customer by any engineer. This archive of issues and resolutions is organized as a conveniently accessible internal knowledge base that permits Progent's remote support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and working associations with key technology companies including Cisco and Microsoft make available other massive support databases and allow fast response from vendors' internal support staff so Progent's online consulting specialists can arrive at the best resolutions quickly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone services in Saddle Brook or anywhere in New Jersey or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network help, visit Immediate Urgent Support.
Remote Support Services Available from Progent
Progent's online support engineers possess credentials in an extensive array of disciplines. This broad scope of technical skills permits Progent's engineers to manage practically any crisis likely to take place in a small business network. Certifications awarded to Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To support businesses with multi-operating system environments, Progent also offers access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Remote services available from Progent to companies in Saddle Brook and throughout the state of New Jersey include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services cover a wide array of information technology such as network architecture, messaging systems, network and process security, UNIX/Linux and Windows integration, virtual server technologies for server consolidation and simplified administration, and migration from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving network issues enables quick escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can offer urgent phone-based help for diagnosing problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the top recognition for network professionals, and validates a person's network technology knowledge at the master level. CCIEs know how to handle even the most complex problems associated with network planning, integration, administration, protection, and repair. CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration tools and developing workarounds or identifying software patches. Cisco CCIEs provide exceptional cost-effectiveness because their broad experience permits them to resolve the most difficult problems rapidly. In common instances, less seasoned service providers can struggle for many hours or days with identical tasks that a Cisco CCIE can resolve in minutes.
Few consulting firms make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent can provide quick telephone contact with a Cisco CCIE so you can receive timely help for serious network issues that are crippling worker productivity but are not within the comfort zone of your regular IT service resources. Progent's Cisco-qualified CCIE consultants can connect to your environment via advanced remote troubleshooting technology to perform fast, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's market leading selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Support
Progent's Microsoft-certified online service engineers can provide computer system repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can assist you with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration expertise,
SharePoint 2013 application development,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of online PC desktop support and troubleshooting services including Windows 7 migration, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's qualified CISSP and ISSAP security engineers can provide a variety of system protection solutions to improve the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your company to recover rapidly following a serious breach. Security consulting services offered by Progent cover comprehensive security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; quick cleanup after malicious assaults; installing firewalls; designing secure techniques for remote and mobile access; protecting your email system against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting services to help organizations of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that combine local resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent can provide the services of world-class remote consulting professionals for special IT projects that small businesses often need. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to complete major initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Saddle Brook Company Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk support programs for small businesses with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are designed for smaller businesses who don't have the budget to assemble and manage an internal Help Desk but who want fast communication with a reliable Help Desk with professional phone assistance as well as the in-depth expertise to escalate complex problems to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a transparent reinforcement of your established Help Desk staff. Progent's Virtual Call Center can operate as an escalation resource to handle complex computer system challenges, or be ready in overflow instances when your other resources are overwhelmed.
Progent's Call Center consulting expertise can support you in establishing an effective new Help Desk Call Center or improving your existing one, identifying or modifying Help Desk software products to handle the unique requirements of your corporation, or providing occasional phone support personnel to work with your existing Help Desk team to deal with unusually busy situations like software transitions, major updates, or installing brand new business software.
Progent's Help Desk Call Center team of experienced information technology experts gives your clients in Saddle Brook or anywhere in the state of New Jersey immediate assistance from a large technical support resource with years of background delivering telephone-based support and online troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk recognition as a significant enabler of company success, and Progent's goal is to solve rather than just document technical issues.
Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting staff offers remote professional engineering support and training in special business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft business applications such as CRM, Office Project, Word, and Office Excel. To read additional information on Progent's consulting, customization, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac consultants can promote the imaginative facets of Mac environments by providing phone-based consulting support and training in graphics, sound, and motion video. Progent's consultants can provide assistance in a large selection of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special procedures such as scanning or digitizing audio or video or putting together an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Saddle Brook, or anywhere in the state of New Jersey, remote network and server monitoring services centered around MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so your network support is proactive rather than reactive. By detecting possible problems before they expand into crashes, proactive monitoring can avoid disruptive and expensive network failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems based on a combination of platforms.
To contact Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services