For small and midsize companies in Saddle Brook New Jersey, Progent offers technical support for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft platforms. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's client testimonials). Progent also offers the expertise of CCIE-qualified network specialists for complex connectivity issues, plus the assistance of CISSP-accredited security engineers to help with high-level security design and business continuity planning.
Progent's online support engineers represent exceptional value due to the fact that they are equipped with the practical experience and the sophisticated technology to solve most network issues quickly. Efficient support reduces direct costs because solutions take up a smaller number of billable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your company benefits even more with incidental expenses by minimizing or avoiding network downtime and associated costs due to business discontinuity, upset clients, unproductive workers, and distracted executives.
Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent charges by the minute for phone consulting, so you pay just for the services that you actually get. Unlike many online service organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and clean model for billing avoid situations where fast solutions somehow turn into big tabs. Progent's skill at disposing of technical issues efficiently results in your company conserving cash.
Progent's Online Technical Support Technologies
Over the years, Progent has refined an array of optimized tools and proven processes that ensure the maximum level of effectiveness for online help and repair for small company computer systems. Progent provides secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access enables the engineers of Progent's Technical Response Center to access your company's network remotely without breaching corporate security.
Progent's sophisticated technical support reporting system maintains comprehensive documentation describing all service that Progent's clients have received. Progent's authorized service personnel have access to the history of assistance delivered to each Progent client by every Progent engineer. This history of problems and resolutions is structured as a readily exploitable proprietary database that allows Progent's remote technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit fast access to manufacturers' in-house product engineers with the result that Progent's online consulting experts can arrive at the most efficient resolutions promptly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone services in Saddle Brook New Jersey or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's remote technical support engineers possess certified skills in a comprehensive set of products and technologies. This broad scope of IT skills enables Progent's engineers to resolve practically any crisis likely to crop up in a small company network. Certificates awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with mixed-platform networks, Progent also provides the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based support services provided by Progent to small businesses in Saddle Brook include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services address a broad array of computer technology such as network infrastructure, email systems, system and process security, UNIX/Linux and Windows integration, virtual server products for server hardware economization and simplified administration, and transitioning from legacy applications to the latest Windows or Linux-based environments. Progent's team-based methodology for resolving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency phone-based help for diagnosing problems within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network engineers, and indicates an individual's technical knowledge at the expert level. CCIEs know how to resolve the most difficult challenges occurring in network infrastructure planning, deployment, maintenance, security, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network management utilities and developing workarounds or locating software patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their broad expertise permits them to solve the most difficult problems rapidly. In typical cases, less seasoned engineers can struggle for hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes.
Few service firms make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent offers quick telephone contact with a CCIE so you can receive urgent assistance for serious network issues that are lowering worker productivity but are outside the scope of your local computer service group or consultant. Progent's CCIE engineers can connect to your network by means of state-of-the-art remote support technology to provide quick, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of connectivity devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Certified MS Windows Support
Progent's Microsoft-expert online support engineers can deliver computer system troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can help you with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and deployment,
Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of remote PC desktop consulting and support services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's certified CISSP, ISSAP, and CISM security engineers offer a variety of system protection solutions to improve the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against attacks or assist your business to recuperate rapidly after a serious penetration. Security services offered by Progent cover in depth security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; fast recovery from virus and worm attacks; setting up firewalls; establishing safe mechanisms for remote and mobile access; defending your messaging system against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting support to help companies of all sizes connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine local resources along with public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of world-class remote consulting professionals for special IT projects that small businesses often request. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables clients to complete critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Saddle Brook New Jersey Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center service options for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are ideal for smaller businesses who don't have the money or time to assemble and manage an internal Help Desk but who require quick communication with an efficient Call Center with proficient phone assistance plus the in-depth expertise to escalate complex trouble tickets to advanced engineers.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading professional services automation tool for managing service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk consulting services can guide you in creating an efficient new Call Center or revamping your existing one, identifying or customizing Help Desk Call Center application software to meet the particular needs of your corporation, or providing occasional phone support personnel to reinforce your in-house Help Desk Call Center team to deal with demanding situations such as software migrations, mass updates, or rolling out new applications.
Progent's Help Desk team of veteran network consultants provides your clients in Saddle Brook New Jersey fast assistance from an effective support resource with years of background offering telephone-based help and online repair service for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk perception as a crucial contributor to business efficiency, and Progent's intent is to fix rather than merely record IT issues.
Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team offers online and in-depth engineering support and training in key application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, customization, and training for Microsoft business applications including CRM, Office Project, Office Word, and MS Office Excel. To read more concerning Progent's consulting, custom development, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac experts can support the creative aspect of Mac environments by offering phone-based consulting support and training in graphics, audio, and video. Progent's support professionals offer expertise in a large selection of Apple Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common procedures such as capturing or digitizing audio or video or setting up an audio/video post production lab.
Online Network Monitoring Services
Progent offers businesses in Saddle Brook New Jersey remote network monitoring support centered around MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your business so your IT maintenance is proactive rather than reactive. By spotting looming issues before they evolve into crashes, proactive monitoring can avoid stressful and expensive information system breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks based on multiple platforms.
To contact Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||317 George Street, 3rd Floor
New Brunswick, NJ 08901
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||2 University Plaza, Suite 100
Hackensack, NJ 07601
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||2 Overhill Rd
Scarsdale, NY 10583
||Yonkers Network Support Services