For small companies located in Saddle Brook or anywhere in New Jersey, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging infrastructure issues, plus the assistance of CISA and CISM-accredited security engineers to help with advanced security architecture and disaster recovery planning.
Progent's online technical support services represent exceptional value due to the fact that they are equipped with the practical background and the sophisticated tools to solve most network problems quickly. Efficient support reduces direct costs since solutions take up fewer billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your company saves additionally in incidental costs by reducing or eliminating network downtime and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's pricing model for online support is designed to get the most out of your IT service dollar. Progent bills per minute for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to many remote support firms, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid situations where quick solutions manage to end up as big tabs. Progent's penchant for handling problems quickly translates into your company spending less money.
Progent's Remote Technical Support Technologies
Over time, Progent has fine tuned an arsenal of optimized tools and proven methodologies that permit the maximum level of effectiveness for remote consulting and repair for small and midsize company information networks. Progent offers safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity allows the consultants of Progent's remote service group to communicate with your company's computer system without breaching network security.
Progent's highly evolved service database application includes extensive documentation for the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of assistance delivered to each customer by every consultant. This database of issues and solutions is organized as an easily retrievable internal database that permits Progent's remote technical engineers to share their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft make available additional massive support databases and permit fast access to vendors' in-house support staff so Progent's online service experts are able to determine the best solutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone support in Saddle Brook or anywhere in New Jersey or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.
Online Support Services Offered Progent
Progent's remote technical support experts offer advanced credentials in an extensive set of disciplines. This breadth of technical skills permits Progent's consultants to handle practically any problem that may occur in a small business information system. Certificates held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Associate.
To help companies with multi-operating system environments, Progent also provides access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote services Offered by Progent to customers in Saddle Brook and anywhere in the state of New Jersey include:
Additional Support Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a broad array of information technology including network infrastructure, email solutions, network and process security, UNIX/Linux and Windows coexistence, VMware products for server economization and easy administration, and migration from older applications to the latest Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical issues enables fast escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for resolving problems within UNIX/Linux networks powered by popular versions of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
- Slackware Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE credential is the highest recognition for network engineers, and validates a person's technical skills at the expert level. Cisco qualified CCIEs know how to deal with even the most difficult issues surrounding network design, installation, maintenance, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management tools and developing workarounds or identifying program updates. CCIEs provide excellent value because their broad experience permits them to fix even the most intractable problems quickly. In typical cases, less seasoned service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can resolve in minutes.
Few consulting organizations make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers fast telephone contact with a Cisco CCIE so you can get timely support for complex network issues that are lowering worker productivity but are outside the experience of your regular IT service personnel. Progent's Cisco CCIE support experts can communicate with your computer system via the latest remote support tools in order to perform fast, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's top-selling selection of networking products including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified Microsoft Windows Support
Progent's Microsoft-premier online service professionals offer computer troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can help your company with a broad range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server development,
Microsoft Skype for Business migration support, Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a full range of remote PC desktop consulting and support services including Windows 7 integration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's qualified CISM and CISSP network security consultants offer a range of system protection services that can strengthen the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your company to clean up quickly after a damaging penetration. Security solutions available from Progent include: thorough security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; configuring firewalls; establishing safe techniques for remote and mobile access; guarding your email system from spam and directory harvest attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that utilize on-premises resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent offers the services of seasoned remote consulting experts for special IT projects that small companies frequently request. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows customers to execute critical initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Saddle Brook Company Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk Call Center service options for small companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are well suited for small businesses who lack the money or time to create an internal Help Desk but who need quick communication with an effective Help Desk with professional telephone assistance plus the in-depth expertise to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a seamless extension of your existing Call Center resources. Progent's Virtual Call Center can act as an escalation resource for the toughest network challenges, or be ready in hectic circumstances when your other service providers are too busy.
Progent's Help Desk consulting services can aid you in establishing an efficient new Help Desk or improving your existing organization, evaluating or customizing Call Center software to address the particular demands of your corporation, or adding temporary phone support personnel to work with your internal Help Desk resources to handle demanding situations like software migrations, mass updates, or installing new applications.
Progent's Help Desk Call Center team of experienced network consultants provides your workers in Saddle Brook or anywhere in the state of New Jersey rapid access to an efficient network service resource with years of experience offering phone consulting and online diagnostics for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk perception as a solid enabler of business efficiency, and Progent's aim is to resolve and not just document technical issues.
Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting staff provides phone-based advanced engineering expertise and education in specific application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for popular Microsoft applications such as CRM, Office Project, MS Word, and Office Excel. To find out more about Progent's expertise, custom development, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac consultants can support the creative elements of Mac computing by delivering phone-based help services and training in graphics, sound, and motion video. Progent's consultants offer assistance in a variety of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific procedures such as capturing or digitizing audio or video or setting up an audio/video production studio.
Online Network Monitoring Support
Progent can provide companies in Saddle Brook, or anywhere in the state of New Jersey, remote computer system monitoring support based on MS System Center Operations Manager network monitoring, adapted by Progent to accommodate your environment so that your IT support is proactive rather than reactive. By anticipating possible trouble spots before they result in crashes, remote monitoring can avoid disruptive and expensive information system crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments based on a mix of OS platforms.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services