For small businesses in Saddle Brook New Jersey, Progent offers help for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and business continuity preparedness.
Progent's online support services offer exceptional value due to the fact that they have the practical experience and the sophisticated tools to resolve the majority of information system issues quickly. This reduces direct costs since solutions require fewer billable minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your organization saves additionally with indirect expenses by reducing or avoiding network outages and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives.
Progent's billing model for remote help is designed to stretch your IT service investment. Progent bills per minute for phone consulting, so you are charged exclusively for the support that you receive. In contrast to many remote support firms, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and simple model for billing save you from scenarios where quick fixes somehow end up as substantial tabs. Progent's skill at handling problems efficiently results in your company spending less money.
Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned a collection of customized tools and field-proven methodologies that ensure the maximum level of effectiveness for remote consulting and repair for small business IT systems. Progent offers safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the staff of Progent's Technical Response Center to connect to your company's system without breaching system security.
Progent's sophisticated customer support reporting application stores extensive documentation of the service that Progent's customers have been provided. Progent's authorized service personnel have access to the records of support delivered to each Progent customer by any Progent consultant. This archive of trouble tickets and responses is organized as a quickly exploitable internal database that allows Progent's remote support experts to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and working associations with important industry leaders such as Cisco and Microsoft permit access to other vast support knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's online consulting specialists are able to determine optimal resolutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Saddle Brook New Jersey or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network support, visit Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's remote technical support engineers have certified skills in an extensive set of disciplines. This breadth of technical skills permits Progent's engineers to handle practically any crisis likely to take place in a small company network. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To help customers with multi-operating system networks, Progent also offers access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online services provided by Progent to small businesses in Saddle Brook include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad range of information technology including system architecture, email solutions, system and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware economization and easy management, and migration from legacy systems to current Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving technical issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency remote assistance for troubleshooting anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the premier recognition for network infrastructure engineers, and certifies a person's technical skills at the expert level. CCIEs know how to handle the most intractable problems surrounding network infrastructure planning, deployment, maintenance, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS network management utilities and developing alternate approaches or identifying software patches. CCIEs represent an exceptional cost-effectiveness since their deep expertise enables them to find solutions for even the most complex problems quickly. In typical instances, less qualified service providers can wrestle for many hours or days with the same problems that a Cisco CCIE can resolve in a few minutes.
Few support firms make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent offers fast telephone contact with a CCIE so you can receive immediate help for severe network problems that are impacting worker efficiency but are not within the scope of your ordinary IT support group or consultant. Progent's Cisco-qualified CCIE support experts can communicate with your network by means of the latest on-line support technology in order to perform fast, safe, and affordable analysis and remediation.
Progent's CCIEs can provide consulting for the entire range of Cisco's market leading family of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network technology.
Authorized Windows Experts
Progent's Microsoft-expert remote support engineers can provide computer system problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can assist your company with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and configuration, Microsoft Teams expertise, Skype for Business migration support, Lync Server integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of online desktop support including Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Office 2010, and automating desktop configuration.
CISM and CISSP Premier Network Security Engineers
Progent's accredited CISSP and ISSAP network security engineers offer a range of system protection services that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help you to recuperate quickly following a serious penetration. Security solutions offered by Progent cover in depth network security audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; quick cleanup after malicious attacks; installing firewalls; building secure techniques for off-site and mobile connectivity; securing your email system from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support services to help companies of any size connect their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that utilize local IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent offers the skills of seasoned remote consulting experts for special IT projects that small businesses frequently request. Billing rates for longer-term consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology allows customers to execute major projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Saddle Brook New Jersey Business Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk service offerings for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Call Center support services are intended for smaller businesses who don't have the money or time to assemble and manage an in-house Call Center but who need quick access to a dependable Help Desk Call Center with professional telephone assistance plus the in-depth expertise to escalate complex tasks to high-level engineers.
Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can aid you in building an effective new Help Desk Call Center or revamping your established one, evaluating or enhancing Help Desk application software to meet the particular requirements of your business, or adding occasional online staff to work with your existing Help Desk team to deal with demanding situations such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk staff of veteran information technology consultants provides your clients in Saddle Brook New Jersey fast communication with an effective technical support resource with extensive background offering telephone-based help and online troubleshooting for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center the reputation as a crucial contributor to business productivity, and Progent's target is to resolve instead of just track technical issues.
Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Team offers online advanced engineering support and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, Office Project, MS Word, and Excel. To find out additional information on Progent's consulting, programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac professionals can support the artistic components of Apple Mac environments by delivering phone-based consulting services and training in graphics, audio, and motion video. Progent's support professionals offer help in a large selection of Apple Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special procedures like scanning or digitizing audio or video or setting up an audio/video production lab.
Remote Network Monitoring Services
Progent can provide businesses in Saddle Brook New Jersey remote network and server monitoring support based on MS System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so your computer support is proactive rather than reactive. By detecting looming problems before they expand into network outages, automated monitoring can avoid stressful and expensive information system crises. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or networks powered by a variety of OS platforms.
To contact Progent about emergency remote expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services