For small and midsize companies in Saddle Brook or anywhere in New Jersey, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also offers the consultation CCIE-qualified network specialists for complex infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security design and disaster recovery planning.
Progent's online technical support services offer excellent leverage due to the fact that they are equipped with the practical background and the advanced tools to solve the majority of information system issues rapidly. Efficient support reduces direct costs since service calls require a smaller number of billable minutes. Remote help also eliminates the cost of sending a consultant to your location. Your company benefits additionally with incidental expenses by reducing or avoiding network downtime and related losses due to business discontinuity, upset customers and vendors, idle workers, and de-focused management.
Progent's billing model for remote support is structured to maximize the impact of your network support investment. Progent charges by the minute for phone assistance, so you are billed exclusively for the services that you actually get. Unlike typical online support organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where speedy. minor solutions manage to end up as big invoices. Progent's penchant for disposing of problems efficiently results in your business saving cash.
Progent's Online Support Technologies
Through years of experience, Progent has fine tuned a collection of optimized tools and field-tested processes that ensure the highest degree of efficiency for online engineering help and repair for small company IT systems. Progent provides safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your company's environment remotely without compromising network security.
Progent's powerful service reporting system stores extensive records of the service that Progent's clients have received. Progent's staff engineers have access to the specifics of assistance provided to every Progent customer by every Progent consultant. This history of issues and solutions is organized as a readily accessible proprietary database that enables Progent's remote support experts to share their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft make available other vast technical support databases and allow quick access to manufacturers' in-house product engineers so Progent's remote service experts can arrive at the best resolutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote services in Saddle Brook or anywhere in New Jersey or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT help, go to Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's phone-based network support professionals offer certified skills in a comprehensive array of products and technologies. This breadth of IT skills permits Progent's consultants to handle almost any problem that may occur in a small or midsize company network. Certifications held by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Professional.
To provide assistance to clients with mixed-platform networks, Progent also provides the services of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based technical services available from Progent to companies in Saddle Brook and throughout the state of New Jersey include:
Special Support Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a wide spectrum of computer technology including system infrastructure, messaging solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and transitioning from legacy systems to current Windows or Linux-based environments. Progent's group-based approach to resolving technical issues promotes fast escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for analyzing problems within UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for networking consultants, and validates an individual's network technology skills at the expert level. Cisco CCIEs can handle even the most difficult challenges encountered in network infrastructure design, integration, maintenance, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with IOS network management utilities and coming up with alternate approaches or locating program updates. CCIEs offer exceptional cost-effectiveness since their broad experience permits them to find solutions for the most difficult problems rapidly. In typical instances, less seasoned engineers can wrestle for many hours or days with the same problems that a Cisco CCIE can dispose of in minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can get immediate help for complex network issues that are crippling worker productivity but are beyond the comfort zone of your regular network maintenance providers. Progent's Cisco-qualified CCIE consultants can tie into your computer system by means of state-of-the-art on-line support technology to perform fast, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's popular selection of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN products.
Certified Windows Expertise
Progent's Microsoft-certified online service experts offer network repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help your company with a broad range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 planning and deployment,
Microsoft Skype for Business Server migration support, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of remote desktop support including Microsoft Windows 7 migration help, moving to 64-bit workstation applications, configuring Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified System Security Experts
Progent's qualified CISM and CISSP security engineers offer a variety of security services that can enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or help your company to clean up rapidly after a serious breach. Security solutions available from Progent cover thorough security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick cleanup after malicious attacks; setting up firewalls; designing safe mechanisms for off-site and mobile communication; protecting your messaging infrastructure against spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting services to help organizations of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that combine physical resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent can provide the skills of world-class online consulting professionals for contract IT projects that small businesses often need. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important fields of information technology enables customers to complete critical initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Saddle Brook Company Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Call Center support alternatives for small organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Call Center support services are well suited for smaller businesses who don't have the money or time to assemble and manage an internal Call Center but who want fast response from a reliable Help Desk with professional telephone support plus the in-depth expertise to escalate complex problems to high-level engineers.
Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk consulting services can aid you in building an effective new Call Center or enhancing your existing one, identifying or customizing Help Desk Call Center software to meet the particular demands of your business, or adding temporary phone support staff to supplement your in-house Help Desk Call Center resources to handle high-demand scenarios like software transitions, mass updates, or rolling out new applications.
Progent's Call Center staff of seasoned network professionals provides your workers in Saddle Brook or anywhere in the state of New Jersey quick assistance from a reliable technical support group with extensive experience providing phone support and remote repair service for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk perception as a major enabler of company efficiency, and Progent's intent is to fix rather than merely track network problems.
Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts staff provides phone-based professional engineering support and education in special business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and education for popular Microsoft business applications such as CRM, MS Office Project, Office Word, and Microsoft Excel. To find out additional information on Progent's expertise, custom programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac consultants can promote the creative aspect of Macintosh systems by providing remote consulting support and training in graphics, audio, and video. Progent's support professionals can provide expertise in a large selection of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects like capturing or digitizing audio/video or establishing an audio/video production facility.
Remote Network Monitoring Support
Progent offers companies in Saddle Brook, or anywhere in the state of New Jersey, online network and server monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so your IT maintenance is proactive rather than reactive. By uncovering potential issues before they result in downtime, proactive monitoring can head off disruptive and expensive network breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that support a combination of operating systems.
To get in touch with Progent about emergency phone-based help with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||317 George Street, 3rd Floor
New Brunswick, NJ 08901
||Edison Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||2 University Plaza, Suite 100
Hackensack, NJ 07601
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||2 Overhill Rd
Scarsdale, NY 10583
||Yonkers Network Support Services