Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
|Wall Street, NY
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
|Saddle Brook, NJ
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
For small and midsize companies located in Saddle Brook or anywhere in the state of New Jersey, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has provided online support to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex connectivity issues, as well as the services of CISSP-accredited security engineers to handle advanced security design and business continuity preparedness.
Progent's online support engineers offer excellent leverage because they have the practical experience and the advanced tools to solve most information system problems rapidly. This lowers direct costs since solutions take up a smaller number of billable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your company saves additionally in incidental costs by minimizing or eliminating system outages and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's pricing model for remote support is designed to maximize the impact of your network support investment. Progent charges per minute for phone consulting, so you are charged just for the services that you actually get. Unlike typical remote service organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute granularity and simple policy for pricing save you from situations where speedy. minor fixes somehow end up as substantial invoices. Progent's skill at handling problems quickly translates into your business conserving money.
Progent's Online Service Tools
Through years of experience, Progent has refined an array of optimized technologies and field-tested processes that ensure the maximum degree of efficiency for online help and troubleshooting for small company information networks. Progent offers safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology enables the engineers of Progent's Technical Response Center to connect to your company's network remotely without breaching network security.
Progent's proprietary customer support reporting application keeps thorough histories describing the service that Progent's clients have received. Progent's authorized consultants have access to the details of services delivered to every Progent client by every Progent engineer. This archive of problems and fixes is structured as a quickly exploitable internal database that enables Progent's remote support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and working associations with important industry leaders such as Cisco and Microsoft permit access to additional vast support databases and allow fast access to vendors' internal engineering staff so Progent's online consulting specialists can come up with the best solutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote support in Saddle Brook or anywhere in New Jersey or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's remote technical support professionals offer certified skills in a comprehensive array of technologies. This broad range of technical skills enables Progent's engineers to handle virtually any problem that may take place in a small company information system. Certificates awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To support customers with multi-platform networks, Progent also offers access to consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Remote services provided by Progent to customers in Saddle Brook and throughout the state of New Jersey include:
Additional Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a wide range of computer technology such as network architecture, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware consolidation and simplified management, and migration from older systems to the latest Windows or Linux-based environments. Progent's team-based methodology for resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency remote assistance for troubleshooting problems affecting UNIX/Linux networks powered by popular versions of UNIX including:
Major Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure engineers, and indicates a consultant's network technology skills at the master level. CCIEs can deal with even the most stubborn issues associated with network infrastructure design, integration, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with workarounds or locating program updates. CCIEs provide excellent value because their depth of experience enables them to solve the most difficult problems rapidly. In many cases, less experienced service providers can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in minutes.
Few service providers make CCIEs accessible to help small and medium sized companies. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can get timely help for severe network infrastructure problems that are impacting worker productivity but are not within the experience of your ordinary network support resources. Progent's Cisco-qualified CCIE consultants can communicate with your computer system using sophisticated on-line support tools to provide quick, safe, and affordable analysis and repair.
Progent's CCIEs offer consulting for the entire range of Cisco's market leading family of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-qualified online support engineers can provide network repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help you with a wide range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2013 design,
Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of online desktop support services including Windows 7 migration help, preparing for to 64-bit desktop software, configuring Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services that can enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows network against attacks or help your business to recover quickly following a damaging breach. Security support services offered by Progent include: in depth security audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm assaults; installing firewalls; establishing secure architectures for off-site and mobile connectivity; securing your email infrastructure from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help businesses of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine local resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent offers the services of world-class remote consulting experts for contract IT projects that small businesses frequently request. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows clients to complete critical projects economically and on time. Progent's project-based remote consulting solutions include:
How Your Saddle Brook Company Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Call Center support programs for small organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are well suited for smaller organizations who don't have the resources to build and maintain an in-house Help Desk but who need quick response from an efficient Help Desk Call Center with professional phone support as well as the available expertise to escalate complex tasks to high-level consultants.
Progentís Virtual Help Desk is designed for larger companies and serves as a seamless supplement to your established Call Center staff. Progent's Virtual Help Desk can operate as an escalation alternative to handle the most difficult technical challenges, or be available in hectic circumstances when your other service providers are too busy.
Progent's Help Desk consulting expertise can support you in creating an effective new Help Desk Call Center or revamping your current one, identifying or modifying Help Desk application software to handle the unique requirements of your company, or providing temporary phone support personnel to supplement your existing Help Desk Call Center resources during unusually busy scenarios like software transitions, mass upgrades, or installing new applications.
Progent's Help Desk Call Center team of seasoned information technology experts gives your computer users in Saddle Brook or anywhere in the state of New Jersey quick access to an effective support resource with extensive background delivering phone help and online repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center recognition as a solid contributor to business productivity, and Progent's intent is to solve and not merely record IT problems.
Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Team offers phone-based and in-depth consulting expertise and education in specific business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for Microsoft business applications such as CRM, Microsoft Project, Office Word, and MS Office Excel. For additional information on Progent's expertise, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac experts can support the imaginative elements of Macintosh systems by offering phone-based help services and training in imaging, sound, and motion video. Progent's support professionals can provide expertise in a range of Macintosh programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common projects such as scanning or digitizing audio/video or building an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent offers businesses in Saddle Brook, or anywhere in the state of New Jersey, remote computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so your IT support is proactive and automated. By exposing potential problems before they cause downtime, proactive monitoring can avoid disruptive and costly service failures. Progent can also provide help with system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks that incorporate a mix of OS platforms.
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or visit Contact Progent.