Fast and Affordable Remote Support for Saddle Brook New Jersey Computer Networks
Fast Phone Technical Support for Saddle Brook NetworksFor companies in Saddle Brook New Jersey, Progent provides online technical support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the assistance of CISA and CISSP-accredited security experts to help with advanced security architecture and diagnostic issues.

Progent's online support engineers provide excellent leverage due to the fact that they have the real-world experience and have access to the advanced technology required to solve most information system issues quickly. Efficient support lowers immediate expenses since solutions accumulate minimal chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company benefits additionally with indirect expenses by reducing or eliminating network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting expertise is especially helpful for businesses that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's pricing policy for online help is structured to leverage your network support dollar. Progent bills by the minute for phone assistance, so you are invoiced just for the support that you receive. In contrast to many remote support companies, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for billing prevent situations where speedy. minor fixes somehow turn into large tabs. Progent's penchant for handling problems efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a collection of customized tools and proven methodologies which permit the highest level of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to link to your system remotely without violating system security.

Progent's powerful customer support reporting application maintains detailed documentation describing all support that Progent's clients have received. Progent's authorized consultants have access to the records of all help provided to every Progent client by any consultant. This archive of problems and solutions is structured as an easily searchable proprietary database that enables Progent's online support experts to communicate their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft make available additional extensive technical support databases and permit priority access to vendors' internal engineering staff with the result that Progent's remote service experts are able to determine the most efficient solutions quickly.

Online technical services available from Progent to companies in Saddle Brook New Jersey include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services designed to allow small and medium-size organizations to utilize the same advanced technology used by many of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the entire threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, enhance and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so any potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Billing rates for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special areas of computer technology allows clients to complete critical projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Call Center programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex problems.

    Progent’s Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution built around the top PSA tool for managing service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk staff of seasoned network consultants gives your computer users in Saddle Brook New Jersey instant assistance from an effective network service group with extensive background offering phone support and online diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center perception as a key enabler of company efficiency, and Progent's policy is to solve instead of simply record network problems.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting staff can supply phone-based and in-depth consulting expertise and education in special application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's consulting, customization, and training offerings, see Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Saddle Brook New Jersey online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your environment so that your computer support is proactive and automated. By detecting potential issues before they grow into network outages, automated monitoring can ward off inconvenient and expensive network crises. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems that support a mix of operating systems.
How Your Saddle Brook Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote assistance with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Saddle Brook New Jersey, Progent's phone-based computer support specialists are ready to provide effective and economical system help the instant your company requires it. More than a decade of providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to repair computer problems rapidly while eliminating the cost and lost time that comes with in-person support visits.

Even if your Saddle Brook company has a local independent consultant or employs an in-house IT staff that can deal with typical computer problems, Progent’s Microsoft and Cisco certified engineers can still offer an easy and seamless virtual extension of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to resolve unexpected network emergencies or particularly complicated integration problems.

Advantages of Progent's IT Support for Organizations in Saddle Brook New Jersey
Progent's online network troubleshooting services enable your Saddle Brook business to realize the benefits of on-call, expert network support without the expense of maintaining an in-house IT staff. Your network will derive greater business value by being more reliable, productive, and protected. Benefits to your company include:

  • Seamless remote extension of your local IT resources
    For most businesses in Saddle Brook New Jersey, local computer service providers, whether consisting of outside consultants or a full-time maintenance staff, can solve typical network problems. However, IT crises sometimes spring up when local support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your local support people. In these cases, Progent's online service experts provide an easy, fast, and economical solution to supplement your regular help and to convey valuable information to improve your ability to deal with future problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller companies commonly depend on individual freelance service providers. Although freelance consultants carry smaller overhead than big consulting firms and can often charge lower rates, they are occasionally overextended, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the absence of fallback help may require your company to wait for help during an emergency. As your business grows, network unavailability and trouble with critical software are more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve service experts to make sure your network stays available.

  • Create a Scalable Basis for Smooth Expansion
    Businesses often begin with an IT system created on a modest budget. Lacking a scalable framework, band-aid fixes often get piled onto a shaky foundation. As a network grows, reliability and expandability problems can hinder the success of the organization. Such badly designed systems require careful analysis, intelligent long-term planning, and wide IT expertise to upgrade to a network architecture that can provide the solid foundation to handle critical business requirements and simplify downstream expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller offices need advice and technical education to navigate through an ever more complicated maze of product options capable of accelerating business growth and enhancing productivity. Businesses do not need a network consultant who is trying to sell a certain vendor's technology. IT consulting and product sales can result in a scenario where the proposed solution is designed around a predetermined product rather than the true requirements of a client. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match IT consulting with the best needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT knowledge, refined support tools, and understanding of enterprise networking enable businesses to escape the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, in the trenches of network support, executing a wide range of technical tasks for an extensive mix of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This ensures that you get not just world-class IT skills, but also a support engineer with field-tested approaches for applying technical knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person visits per minute. Consequently, you pay exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services provided during regular business hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick fixes so you will not be forced to allow minor problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service firms who offer scant documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation transmitted by every staff member to each client. The practice of documenting and organizing support activity allows more efficient support and avoids a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who won’t release the keys to the kingdom.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to provide 24x7 network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your IT network from painful and costly availability disruptions.
How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.



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    Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to deliver centralized control and comprehensive security for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter.

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    Progent’s Microsoft certified consultants offer small and midsize companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and ISA Servers contain an advanced application-layer aware firewall that can secure your IT network from attack by outside and inside sources. Forefront Threat Management Gateway and ISA Server perform thorough examination of Internet protocols such as HTTP, which allows these products to uncover many attacks that can elude traditional firewalls. The integrated firewall and VPN architecture of Forefront TMG and ISA Server support stateful filtering and monitoring of all VPN traffic. ISA Servers are the mainstay of Microsoft's system security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you strengthen your network security through expert planning and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft consultants can help your company to install Microsoft Forefront TMG 2010, manage and troubleshoot all versions of ISA Server, or upgrade smoothly from ISA Server environments to Microsoft Forefront Threat Management Gateway.

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    Progent offers affordable online access to an Oracle MySQL DBA or software programmer and can help businesses of any size to integrate and support MySQL within a robust network environment that provides advanced speed, expandability, and security. Progent also has experience assisting companies migrate databases from an Oracle environment to MySQL.

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    Progent’s Microsoft-certified consultants offer organizations of all sizes consulting, troubleshooting, and development services for SharePoint and SharePoint Online. Microsoft SharePoint is an advanced solution that uses web technology for efficiently coordinating people, groups and information. Microsoft SharePoint offers a common spot for your workers or clients to connect to, organize, share and manipulate useful information, documents, and software and to communicate with one another. SharePoint enables faster and more intelligent decisions, more efficient sharing across groups and more economical business processes. Windows SharePoint Services join workers, customers, teams and major tasks with the knowledge they’ve created in a manner that makes data convenient to find, retrieve and apply. Progent's certified SharePoint experts can assist your organization to support your current SharePoint solution or upgrade to the latest release of SharePoint.

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    Medium-size businesses can derive all the benefits of Operations Manager 2007 and have fast availability of Progent’s Microsoft and Cisco Premier Certified IT consulting professionals. With Progent's economically priced network support programs, mid-size organizations can select a simple co-sourcing service program based on System Center Operations Manager 2007 with server monitoring, automated warnings, in-depth reporting, Help Desk support, and remote service. For businesses with line-of-business environments who need zero-downtime networking, Progent offers a comprehensive 24x7 outsourcing package. Progent supports Microsoft Operations Manager to offer mid-size company networks world-class reliability, protection and performance.

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    Progent's Cisco-certified CCIE network infrastructure experts can assist your business to configure, manage, upgrade and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall expertise, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone consulting, and CUCM/CallManager software consulting.

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    Barracuda Backup is a low-cost, subscription-based backup/restore platform for small and mid-size organizations. A Barracuda Backup deployment can incorporate a custom-designed hardware appliance built by Barracuda or a software-based appliance with similar features but which uses your existing storage hardware. Barracuda Backup protects vital company data produced on-premises, at one or more remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a broad array of consulting support services to help your business to plan, configure, operate and troubleshoot a BDR system built on Barracuda technology.

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    Even if your business has a minimal computer services staff and a limited technology budget, your information system can still feature the same high reliability and responsiveness that once needed a substantial in-house support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-premier IT consultants, the latest system management products for proactive monitoring and alerts, and economical service programs such as a help desk call center to keep your vital business applications and hardware up and running.

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    Even if your business has a minimal network support staff and a modest technology budget, your information system can still have the same high reliability and performance that once needed a large internal service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-certified IT consultants, the latest system management software for 24x7 monitoring and alerts, and cost-effective service programs such as a help desk call center to keep your mission-critical network applications and hardware up and running.

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    Our Experts Group offers support in important areas including Macintosh integration and programs; Expertise for Linux-powered, UNIX, and Sun systems; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management expertise; Strategic and specialized program support; Chief Information Officer, business analyst, and project management services; Special applications design and integration; Web, eCommerce, Electronic Data Interchange, and client information portal design and deployment; Database management and efficiency consulting; Management information consulting; and Telecommunications architecture consulting.

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    DoubleTake/Carbonite Software publishes a family of tools designed to deliver small businesses a variety of cost-effective solutions for backing up and recovering business-critical applications including Exchange Server, SQL, RIM Blackberry, and Microsoft SharePoint. Progent’s disaster recovery planning experts have in-depth backgrounds integrating DoubleTake/Carbonite technology into small company IT networks to achieve a high level of availability and business continuity capability at a budget-friendly price.

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    Progent wants to find fulltime, solutions-driven Microsoft accredited consultants with MCSE credentials; Cisco accredited network engineers with Cisco CCDP or CCIE certification; security consultants with CISSP or CISA or comparable security credentials; and high-end system architecture experts with a background in mobile access, wireless connectivity, fault tolerance, workplace recovery, information preservation, and virtual servers. Progent also is looking for professionals who can work on Progent's team of helpdesk support technicians and remote support experts. In addition, We are hiring talented managers able to perform productively in our fast-paced, virtual office culture.

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    Progent's Microsoft-certified consultants have 20 years of background providing e-mail and integrated email/telephony solutions for businesses. Progent offers affordable Microsoft Exchange 2007 Server consulting services to enhance email security and virus defense, provide high availability email, and implement remote and mobile email connectivity. Progent’s Microsoft Exchange consulting and support offerings can assist you in designing and deploying a Microsoft Exchange upgrade or a move from a legacy SMPT system or older Microsoft Exchange product such as Microsoft Exchange 5.5 to Exchange Server 2010.

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    Progent uses an enterprise-class support reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or small support organizations who offer minimal documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports transmitted by each staff member to every customer. The practice of documenting and organizing support activity allows more efficient service and avoids a slew of common problems such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

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    Altaro VM Backup offers small businesses a reliable and budget-friendly solution for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in local, remote, multi-site, and cloud architectures and also enables low-cost backup to Azure Block Blob storage. Headline capabilities include state-of-the-art inline deduplication to cut backup storage requirements, Continuous Data Protection with backup intervals as short as five minutes for minimizing your Recovery Point Objective, advanced encryption, item-level recovery options for individual files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and for vCenter for handling larger deployments, and support for Microsoft Volume Shadow Copy Service to back up live VMs without downtime. Progent is an Altaro partner and can provide a broad array of consulting services to help you to plan, deploy, optimize and troubleshoot a backup/restore solution powered by Altaro VM Backup software.

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