Fast Online Support for Saddle Brook New Jersey Computer Systems
For organizations in Saddle Brook New Jersey, Progent offers online help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the services of CISSP-qualified security experts to handle high-level security design and troubleshooting issues.
Progent's online support engineers offer exceptional value because they have the practical background and have access to the advanced tools needed to resolve most information system issues quickly. This lowers immediate costs since service calls accumulate minimal chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization saves even more in incidental costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting experience is especially important for organizations that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.
Progent's billing model for online help is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the services that you receive. In contrast to typical online support organizations, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing do away with situations where speedy. minor solutions somehow turn into major bills. Progent's skill at handling problems quickly means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an array of customized technologies and field-tested methodologies which promote the highest level of effectiveness for remote technical support and repair for IT systems of all sizes. Progent offers safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's remote service group to communicate with your company's computer system remotely without violating network security.
Progent's sophisticated customer support database application includes comprehensive records of all service that Progent's clients have received. Progent's team service personnel have access to the details of assistance provided to every Progent client by every engineer. This database of issues and fixes is structured as an easily accessible internal database that permits Progent's online technical experts to share their experiences company-wide to make sure that the quality of Progent's technical support improves daily. Progent's advanced certifications and working associations with major industry leaders such as Cisco and Microsoft make available additional massive technical databases and allow fast access to manufacturers' in-house support staff so Progent's remote service specialists are able to determine the most efficient resolutions in the least time.
Remote support services available from Progent to customers in Saddle Brook New Jersey include:
Certified Windows Experts
Progent's Microsoft-expert online service engineers can deliver computer system troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help you with a wide range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams integration, Skype for Business migration support, Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable desktop support services to assist you company to install, configure, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and indicates an individual's technical skills at the master level. CCIEs know how to resolve the most difficult challenges surrounding network planning, deployment, administration, compliance, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration utilities and coming up with workarounds or identifying software patches. CCIEs offer exceptional cost-effectiveness because their deep expertise allows them to find solutions for problems rapidly. In common cases, less qualified service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can interface to your computer system by means of the latest on-line support technology to perform fast, safe, and economical diagnosis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's CCIEs can provide help for the entire range of Cisco's market leading selection of infrastructure products by offering services that include:
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISM and CISSP security and compliance consultants can provide a range of system protection services that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your business to recuperate rapidly after a damaging breach. Security consulting services offered by Progent cover thorough information security and compliance analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; installing firewalls; building secure mechanisms for remote and mobile connectivity; guarding your messaging system from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting services to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that combine physical IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a consistent process for restoring applications and services quickly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can produce reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to design, configure, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation independent of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide phone-based support services to cover a wide range of computer technologies such as system architecture, messaging systems, network and process security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified management in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with transitioning from older applications to Windows or Linux environments. Progent's team-oriented approach to resolving network issues promotes quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent online assistance analyzing problems within UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. The ProSight series of network monitoring and management services addresses all key facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and debug their networking hardware like routers, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so any potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract information technology programs. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important fields of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote engineering services include:
How Your Saddle Brook Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Call Center support alternatives for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the top PSA platform for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center team of experienced information technology experts gives your clients in Saddle Brook New Jersey immediate access to an effective network service group with substantial experience offering telephone-based support and remote diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center the reputation as a key enabler of company efficiency, and Progent's intent is to fix rather than merely record technical problems.
- Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts staff can supply phone-based advanced engineering support and education in key application fields including ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, custom programming, and training services, visit Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver businesses in Saddle Brook New Jersey remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your business so that your network support is proactive and automated. By detecting emerging problems before they evolve into full-scale emergencies, automated monitoring can avoid disruptive and expensive network failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems based on a variety of platforms.
To contact Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Saddle Brook New Jersey, Progent's phone-based network support specialists can deliver professional and cost-effective IT support the instant your business requires it. More than a decade of providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to solve IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises support calls.
Even if your Saddle Brook office has a local freelance consultant or maintains an in-house IT staff that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to handle sudden network crises or particularly tough integration problems.
Benefits of Progent's Network Help for Offices in Saddle Brook New Jersey
Progent's remote IT consulting services allow your Saddle Brook organization to realize the benefits of immediate, enterprise-level network support without the cost of maintaining a full-time IT staff. Your information system will acquire added strategic value by being more available, productive, and protected. Advantages to your business include:
- Seamless remote extension of your on-site IT resources
With most organizations in Saddle Brook New Jersey, nearby computer support providers, whether consisting of independent consultants or an in-house maintenance staff, can take care of the majority of technical problems. On the other hand, serious problems may spring up when local support personnel are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your onsite support personnel. In these instances, Progent's online service specialists provide an easy, fast, and affordable way to supplement your regular help and to convey useful information to improve your ability to deal with future problems in-house.
- Reduced Reliance on Individual Service Providers
For network maintenance, smaller companies often depend on individual freelance consultants. While freelance consultants carry less internal costs than larger service organizations and can often charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in training, the absence of reserve personnel may require your company to go without help during an emergency. As your business expands, network unavailability and trouble with vital applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of reserve support expertise to insure your network stays up and running.
- Create a Scalable Foundation for Seamless Expansion
Organizations often start with an information architecture created on a modest budget. Lacking a proper framework, band-aid repairs can get piled on top of a weak foundation. When a network grows, stability and scalability issues can impede the productivity of the business. Such badly designed systems require careful assessment, smart long-term planning, and wide technical expertise to evolve to a system architecture able to provide the solid foundation to meet vital business demands and simplify downstream expansion.
- Work with Problem Solvers Instead of Technology Vendors
Smaller offices need guidance and technical education to negotiate an increasingly complicated array of technology alternatives available for accelerating business success and enhancing efficiency. Businesses hardly need a network consultant who is motivated to sell a specific vendor's products. Network support and product sales can result in a situation where the recommended
solution is designed around a profitable product instead of the true needs of a business. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to align IT expertise with the real interests of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT expertise, refined remote support software, and understanding of enterprise networking enable offices to avoid the limitations of excessive reliance on smaller service firms, independent freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, in the trenches of network service, performing a broad variety of IT projects for a large array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting personnel. This ensures that you get not just expert technical capability, but also a support engineer with proven approaches for using computer knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site help per minute. As a result, you pay exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for services delivered during regular business hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be forced to permit simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has little competition. Businesses who work with trusted freelance consultants or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, protected, and efficient.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to provide 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, system monitoring can save your information network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.