Fast and Affordable Online Troubleshooting for Saddle Brook Information Networks
Urgent Remote Consulting for Saddle Brook NetworksFor organizations in Saddle Brook or anywhere in the state of New Jersey, Progent offers remote technical support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the assistance of CISSP-accredited security experts to handle high-level security design and troubleshooting issues.

Progent's remote support engineers provide excellent leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools necessary to solve the majority of network problems quickly. This lowers immediate costs because solutions accumulate fewer billable minutes. Remote help also eliminates the cost of sending a consultant to your location. Your organization saves even more with indirect costs by minimizing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting experience is particularly valuable for organizations that rely on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for online support is designed to leverage your network support investment. Progent bills by the minute for phone assistance, so you owe exclusively for the services that you actually get. Unlike many remote service firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and simple model for billing prevent situations where quick fixes manage to turn into substantial bills. Progent's penchant for solving technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of optimized tools and field-tested methodologies that ensure the highest level of efficiency for online technical support and troubleshooting for IT networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to communicate with your company's computer system without breaching network security.

Progent's advanced technical support reporting system includes extensive records for the support that Progent's clients have received. Progent's authorized service personnel have access to the records of services delivered to every customer by every Progent engineer. This database of anomalies and resolutions is organized as a conveniently retrievable proprietary database that allows Progent's online technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's high-level accreditations and close relationships with important vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and allow fast access to vendors' in-house product engineers with the result that Progent's online service specialists are able to come up with optimal resolutions promptly.

Remote services offered by Progent to companies in Saddle Brook and throughout the state of New Jersey include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's top corporations. Progent's ProSight line of IT management outsourcing services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack progression including protection, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and allows fast recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and debug their networking appliances such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special IT projects. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows clients to execute major projects economically and on schedule. Progent's special online consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent’s Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution built around the top PSA platform for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Call Center staff of veteran information technology professionals offers your computer users in Saddle Brook or anywhere in the state of New Jersey immediate access to an efficient support resource with substantial background providing phone consulting and remote diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a significant enabler of company productivity, and Progent's aim is to fix rather than simply track network problems.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff offers online advanced engineering support and education in specific business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for popular Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, custom development, and training offerings, go to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Saddle Brook, or anywhere in the state of New Jersey, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your business so that your computer maintenance is proactive and automated. By uncovering looming issues before they grow into downtime, automated monitoring can minimize inconvenient and expensive service breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems based on multiple OS platforms.
How Your Saddle Brook Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Saddle Brook or throughout the state of New Jersey, Progent's phone-based network support engineers can deliver expert and cost-effective IT help the instant your company requires it. More than 15 years of providing online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access technology to solve network problems quickly while avoiding the cost and lost time that comes with in-person support calls.

Even if your Saddle Brook business deals with a regular freelance support technician or employs an in-house IT staff that know how to deal with day-to-day network problems, Progent’s Microsoft and Cisco certified engineers can still offer a convenient and transparent remote extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to solve sudden network crises or particularly complicated integration problems.

Details of Progent's Online Network Support for Saddle Brook
Progent's online support, Internet-based repair, system security expertise, and network management services offer offices in Saddle Brook or anywhere in the state of New Jersey the greatest leverage for your IT investment. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and system administration, Progent's professionals can provide your office enterprise-level IT support while allowing you to avoid the cost and administration overhead of running a full-service in-house IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical background, fine tuned support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.