Fast and Affordable Online Help for Saddle Brook New Jersey Networks
For organizations in Saddle Brook New Jersey, Progent provides online technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve challenging networking problems, as well as the services of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting jobs.
Progent's remote technical support engineers provide exceptional value due to the fact that they possess the real-world background and have access to the sophisticated tools needed to resolve most network issues quickly. This lowers direct costs since solutions use up fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your company benefits additionally in indirect costs by reducing or eliminating network downtime and associated costs due to business disruption, upset clients, idle workers, and de-focused executives. Progent's extensive remote consulting expertise is especially helpful for businesses that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike typical remote support firms, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where quick solutions somehow end up as large tabs. Progent's penchant for dealing with technical issues efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of customized tools and field-proven processes which ensure the highest level of efficiency for remote engineering help and repair for IT networks of all sizes. Progent provides safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's remote service group to interface to your environment without violating corporate security.
Progent's sophisticated customer support reporting application maintains extensive records for all support that Progent's clients have received. Progent's staff consultants have the benefit of the details of support delivered to each client by every consultant. This database of trouble tickets and repairs is organized as a conveniently searchable internal knowledge base that allows Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft make available additional extensive technical databases and allow priority response from vendors' in-house support staff so Progent's online consulting experts can arrive at optimal resolutions quickly.
Online technical services available from Progent to clients in Saddle Brook New Jersey include:
Certified Windows Support
Progent's Microsoft-expert online support professionals can provide network problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help you with a broad variety of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective desktop support services to help you company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure engineers, and validates a consultant's networking skills at the expert level. Cisco CCIEs can deal with the most stubborn challenges surrounding network planning, integration, maintenance, compliance, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management tools and coming up with workarounds or locating software updates. CCIEs offer excellent value because their broad expertise allows them to fix problems rapidly. In common cases, less seasoned consultants can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can tie into your network by means of advanced remote support technology to provide fast, safe, and affordable analysis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's popular family of networking appliances. Cisco networking consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting services, Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Wireless Access Points consulting support, Cisco WiFi controllers support Services, Cisco VPN engineering services, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Consultants
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions that can strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or help your business to clean up quickly following a damaging breach. Security support services offered by Progent include: in depth data security and compliance assessment utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious attacks; integrating firewalls; designing secure techniques for off-site and mobile access; securing your email infrastructure against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting services to help businesses of any size connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has more than two decades of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent process for recovering applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online support services to address a broad range of information technologies including system architecture, messaging solutions, system and process security, plus UNIX and Windows coexistence. For server consolidation and easy management in environments that incorporate Linux with Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from older applications to Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving network issues enables fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Important Linux platforms for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price managed services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the world's top enterprises. The ProSight line of IT management outsourcing services covers all critical areas of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the complete threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology projects. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows customers to execute major projects economically and on schedule. Progent's special remote consulting services include:
How Your Saddle Brook Business Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk team of experienced network experts gives your computer users in Saddle Brook New Jersey rapid communication with a large support group with extensive background offering phone consulting and online troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk the reputation as a crucial enabler of company performance, and Progent's aim is to fix instead of merely annotate IT issues.
- Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts Team can supply online advanced engineering support and training in special business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and training for popular Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver companies in Saddle Brook New Jersey online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your environment so that your network support is proactive and automated. By anticipating emerging issues before they cause full-scale emergencies, remote monitoring can ward off inconvenient and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or environments powered by a variety of OS platforms.
To contact Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Saddle Brook New Jersey, Progent's online network support engineers can deliver professional and affordable IT support the instant your company needs it. More than 15 years of providing remote repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to repair network problems quickly while eliminating the expense and lost productivity associated with on-site support calls.
Even if your Saddle Brook organization deals with a local freelance consultant or employs a full time IT staff that can handle common network issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the availability or the experience to fix sudden network emergencies or especially complex integration problems.
Features of Progent's Online Computer Services for Saddle Brook New Jersey
Progent's online support, Internet-based troubleshooting, system security consulting, and network management services offer businesses in Saddle Brook New Jersey the greatest leverage for your IT budget. Whether you require occasional phone help and remote network repair or ongoing Help Desk services and network administration, Progent's experts can provide your business enterprise-level network support while allowing you to eliminate the cost and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's online help program include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Saddle Brook New Jersey and is also ideal for networks in geographic areas that lack consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad array of Microsoft support tools, service information, and on-going training.
- Per Minute Billing to Minimize Expenses
Progent offers remote help on a per-minute basis, so you pay only for the support you use. Progent has no minimum fee for phone service and requires no monthly retainer for support services provided during regular business hours. This saves you from facing big bills for routine fixes.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco can provide access to authorized specialists with skill in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's core support offerings include system integration, MS Exchange Server consulting, network security design, and Help Desk sharing services. Progent's Application Experts group can provide in-depth consulting expertise for specific business applications. Support available from the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Programming
MS Project Training
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management and Application Development
MySQL Management and Software Development
Apple Macintosh Help
Amazon Marketplace Web Service Software Integration
By providing a convenient centralized resource for network generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive information technology solutions that fit the specific requirements of your business.
- Sophisticated Remote Access Software
Protected remote connectivity allows Progent's service professionals to see exactly what your customers see. This makes it possible to produce quick fixes to problems that could otherwise require an expensive personal service call. Sophisticated remote connectivity software and expert technicians combine to enable Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in online support and remote network monitoring.
- Compatibility with Leading VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24-hour Service for High Network Uptime
For businesses with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-constrained organizations whose workers require instant recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT expertise, fine tuned support tools, and familiarity with enterprise networking allow offices to avoid the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Start Getting Online Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry background, in the trenches of IT support, executing a broad range of technical tasks for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This guarantees that you get not only world-class technical capability, but also a consultant with proven approaches for applying computer knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online service and in-person visits by the minute. As a result, you pay exclusively for delivered services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no monthly commitment for support services delivered during normal working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick repairs so you will not be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent can focus on providing hard-to-find services where Progent has little competition. Businesses who work with trusted freelance service providers or who employ internal support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, protected, and productive.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer round-the-clock system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can save your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.