Immediate Online Support for Saddle Brook New Jersey Information Networks
For organizations located in Saddle Brook New Jersey, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to solve challenging networking issues, plus the services of CISSP-certified security consultants to handle advanced security design and diagnostic jobs.
Progent's remote technical support engineers provide exceptional value due to the fact that they possess the real-world experience and have access to the advanced technology required to solve the majority of network problems rapidly. Efficient support lowers direct costs since service calls accumulate fewer chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally with indirect costs by minimizing or avoiding system outages and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support expertise is especially valuable in environments that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's pricing policy for remote support is designed to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you pay only for the support that you actually get. Unlike typical remote service firms, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing avoid scenarios where quick repairs somehow end up as large invoices. Progent's skill at solving technical issues efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of optimized technologies and field-tested methodologies which promote the maximum degree of effectiveness for online help and repair for computer systems of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's remote service group to connect to your network without violating corporate security.
Progent's proven service reporting application keeps comprehensive records of all support that Progent's customers have been provided. Progent's staff consultants have access to the history of support provided to each client by every consultant. This database of anomalies and solutions is stored as a quickly exploitable proprietary knowledge base that permits Progent's remote technical engineers to share their knowledge company-wide to make sure that the quality of Progent's technical support grows over time. Progent's extensive list of accreditations and close associations with major industry leaders including Cisco and Microsoft open up additional massive technical support knowledge bases and permit quick response from vendors' internal engineering staff so Progent's remote consulting specialists can come up with the most efficient resolutions promptly.
Remote technical support services offered by Progent to businesses in Saddle Brook New Jersey include:
Authorized Windows Expertise
Progent's Microsoft-premier remote service engineers can deliver network repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help your company with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration consulting services, Microsoft Teams integration, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable PC desktop consulting and support services to help you company to install, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop support services include offering Microsoft Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking consultants, and certifies a consultant's network technology knowledge at the master level. CCIEs can deal with even the most challenging issues associated with network infrastructure planning, deployment, management, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with IOS Software network administration utilities and developing alternate approaches or locating program patches. CCIEs offer exceptional value because their deep experience permits them to resolve problems rapidly. In many instances, less seasoned service providers can struggle for many hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can communicate with your computer system via state-of-the-art remote troubleshooting technology to provide fast, safe, and economical analysis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's CCIEs offer expertise in all of Cisco's top-selling selection of infrastructure products. Cisco infrastructure support offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Catalyst switch integration and support, Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Aironet APs planning and integration services, Cisco WiFi controllers support Services, Cisco Security and VPN engineering services, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions to strengthen the defenses of your Windows, macOS and OS X, Linux network against assaults or help your business to recover rapidly following a serious penetration. Security support services available from Progent cover comprehensive data security and compliance audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; integrating firewalls; establishing secure techniques for off-site and mobile communication; securing your messaging system against spam and directory harvest attacks; and setting up 24x7 network monitoring.
Progent can provide expert remote support services to help businesses of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that combine on-premises resources along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for restoring services quickly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and fixes and can generate audit reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to address a broad array of information technologies including network architecture, email systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy management in networks that include Linux and Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux solutions. Progent's group-oriented methodology for resolving technical problems promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can provide emergency remote assistance diagnosing problems within UNIX/Linux systems powered by leading variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the industry's leading enterprises. The ProSight line of IT management outsourcing services addresses all key facets of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including protection, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so any looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT programs. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these important fields of information technology allows customers to complete critical projects economically and on schedule. Progent's special online consulting services include:
How Your Saddle Brook Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex problems.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk staff of experienced information technology professionals gives your clients in Saddle Brook New Jersey instant assistance from an effective support resource with years of experience providing phone consulting and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center the reputation as a key enabler of company performance, and Progent's intent is to solve and not merely record network problems.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting staff offers online advanced consulting support and training in specific application fields including ERP, MRP, accounting system customization, and CRM. Progent also can provide expertise, custom development, and training for Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, customization, and training services, refer to Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Saddle Brook New Jersey online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so your network support is proactive and automated. By detecting potential issues before they expand into crashes, remote monitoring can ward off inconvenient and expensive information system crises. Progent can also assist with system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems based on a variety of operating systems.
To contact Progent about urgent remote support with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Saddle Brook New Jersey, Progent's phone-based network support engineers are ready to deliver effective and affordable system support the instant your business requires it. Long experience providing online tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to fix IT problems quickly while avoiding the expense and lost time that comes with in-person service calls.
Even if your Saddle Brook office works with a regular freelance consultant or maintains a full time IT staff that can deal with the majority of computer issues, Progentís Microsoft certified consultants can still provide a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the experience to address unexpected network emergencies or especially complex integration problems.
Benefits of Progent's IT Support for Businesses in Saddle Brook New Jersey
Progent's remote IT consulting services enable your Saddle Brook organization to experience the benefits of timely, enterprise-grade IT support without the expense of managing an in-house IT staff. Your information system will derive greater strategic worth by becoming increasingly available, productive, and protected. Benefits to your business include:
- Seamless remote extension of your on-site IT resources
For most organizations in Saddle Brook New Jersey, local computer service resources, whether consisting of independent consultants or a full-time IT staff, can deal with the majority of technical problems. However, serious problems can strike when local support personnel are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your usual support technicians. In these cases, Progent's online service professionals provide an easy, fast, and economical solution to augment your local resources and to transfer useful information to increase your ability to resolve future problems locally.
- Reduced Dependence on Freelance Consultants
For IT maintenance, smaller offices often depend on independent freelance consultants. Although freelance service people carry less internal costs than larger consulting organizations and can afford to charge lower rates, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the lack of fallback personnel may require your company to wait for assistance during an IT crisis. As your company expands, network unavailability and trouble with critical software are more expensive. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a dependable source of backup support experts to insure your IT system is always up and running.
- Build a Solid Foundation for Smooth Growth
Organizations often begin with an information architecture implemented on a modest budget. Without a scalable infrastructure, slap-dash fixes can get thrown onto an unstable foundation. As a network grows, reliability and expandability issues can impede the productivity of the business. Such badly designed systems require careful assessment, smart long-term planning, and broad-based IT expertise to upgrade to a system infrastructure able to provide the stable foundation to handle critical business demands and facilitate downstream expansion.
- Work with Problem Solvers Instead of Technology Resellers
Smaller businesses require advice and technical training to navigate through an increasingly complex maze of product alternatives available for promoting business success and enhancing efficiency. These companies hardly need a network consultant who is trying to earn a commission on a certain vendor's technology. Network support and product sales can result in a scenario where the recommended
solution is built around a predetermined product instead of the genuine needs of a client. Progent avoids these conflicts by selling only services instead of products. This allows Progent to align technical expertise with the best needs of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT experience, fine tuned remote support tools, and understanding of enterprise networking allow companies to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Full Range of Server Platforms
Progent can provide in-depth expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2019 integration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site visits by the minute. As a result, you are invoiced only for received support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during regular working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick fixes so you won't be tempted to allow less critical problems to fester.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or local service firms who offer minimal documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation sent by every consultant to each customer. The discipline of documenting and archiving service records allows more effective service and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few support companies to offer round-the-clock network tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your IT network from stressful and expensive availability disruptions.
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.