Fast and Affordable Remote Technical Support for Saddle Brook Networks
Immediate Phone Consulting for Saddle Brook NetworksFor companies in Saddle Brook or anywhere in New Jersey, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure issues, as well as the assistance of CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers offer excellent value due to the fact that they have the practical experience and have access to the advanced tools needed to resolve most network issues quickly. Efficient support lowers immediate expenses since service calls use up minimal chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization benefits even more in incidental expenses by minimizing or eliminating network outages and associated losses due to business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote technical support expertise is particularly valuable in environments that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for online help is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you receive. Unlike many online support firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent situations where fast solutions somehow end up as substantial tabs. Progent's skill at dealing with problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an array of customized technologies and field-tested methodologies which permit the highest level of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's remote service group to connect to your company's network remotely without breaching network security.

Progent's powerful customer support database system maintains detailed documentation for the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of all help provided to each Progent customer by any engineer. This history of anomalies and resolutions is stored as a quickly searchable support database that permits Progent's remote support experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working relationships with important technology companies including Cisco and Microsoft make available additional vast support knowledge bases and permit priority response from vendors' internal support staff so Progent's remote consulting experts are able to determine optimal solutions promptly.

Online services provided by Progent to customers in Saddle Brook and anywhere in the state of New Jersey include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced technology deployed by some of the world's top corporations. The ProSight line of IT management outsourcing services addresses all critical areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the complete threat progression including filtering, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your Progent consultant so all potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT programs. Billing charges for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent’s shared Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent’s shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk staff of seasoned information technology professionals provides your computer users in Saddle Brook or anywhere in the state of New Jersey rapid access to a large network service group with substantial experience providing telephone-based help and online diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center recognition as a crucial driver of company productivity, and Progent's target is to fix and not merely track IT problems.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team offers online and in-depth consulting support and education in special business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, custom development, and education for Microsoft business applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, custom development, and training services, see Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Saddle Brook, or anywhere in the state of New Jersey, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your environment so your computer maintenance is proactive rather than reactive. By detecting looming problems before they expand into full-scale emergencies, system monitoring can ward off disruptive and expensive network crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or systems that support a combination of operating systems.
How Your Saddle Brook Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Saddle Brook or anywhere in the state of New Jersey, Progent's phone-based network support engineers are ready to provide effective and cost-effective system support whenever your organization requires it. More than a decade of delivering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to fix computer problems quickly while avoiding the expense and lost productivity associated with on-premises support calls.

Even if your Saddle Brook company relies on a regular independent support technician or employs a full time organization that can deal with common computer issues, Progent’s Microsoft and Cisco certified consultants can offer a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to solve unexpected network crises or particularly tough integration problems.

Features of Progent's Remote Computer Services for Saddle Brook
Progent's online help, remote troubleshooting, system security consulting, and system management services offer businesses in Saddle Brook or anywhere in the state of New Jersey unparalleled leverage for your IT budget. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk call center services and network management, Progent's experts can provide your organization world class IT support while allowing you to eliminate the expense and administration overhead of running a large internal IT staff. Key features of Progent's online help program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical expertise, refined remote support software, and understanding of corporate IT allow businesses to avoid the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

How Does Our Company Begin Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.