Fast and Affordable Remote Support for Saddle Brook New Jersey Computer Networks
For companies in Saddle Brook New Jersey, Progent provides online technical support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the assistance of CISA and CISSP-accredited security experts to help with advanced security architecture and diagnostic issues.
Progent's online support engineers provide excellent leverage due to the fact that they have the real-world experience and have access to the advanced technology required to solve most information system issues quickly. Efficient support lowers immediate expenses since solutions accumulate minimal chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company benefits additionally with indirect expenses by reducing or eliminating network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting expertise is especially helpful for businesses that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's pricing policy for online help is structured to leverage your network support dollar. Progent bills by the minute for phone assistance, so you are invoiced just for the support that you receive. In contrast to many remote support companies, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for billing prevent situations where speedy. minor fixes somehow turn into large tabs. Progent's penchant for handling problems efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a collection of customized tools and proven methodologies which permit the highest level of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to link to your system remotely without violating system security.
Progent's powerful customer support reporting application maintains detailed documentation describing all support that Progent's clients have received. Progent's authorized consultants have access to the records of all help provided to every Progent client by any consultant. This archive of problems and solutions is structured as an easily searchable proprietary database that enables Progent's online support experts to communicate their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft make available additional extensive technical support databases and permit priority access to vendors' internal engineering staff with the result that Progent's remote service experts are able to determine the most efficient solutions quickly.
Online technical services available from Progent to companies in Saddle Brook New Jersey include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online service engineers can provide network problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams configuration help, Skype for Business migration support, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of affordable desktop services to help you business to deploy, integrate, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the highest recognition for networking engineers, and indicates a consultant's technical skills at the master level. CCIEs can resolve the most stubborn challenges associated with network planning, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS network administration utilities and coming up with workarounds or locating program updates. Cisco CCIEs represent an excellent value since their broad expertise permits them to fix problems quickly. In typical instances, less experienced service providers can struggle for many hours or days with identical problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can connect to your environment via sophisticated on-line support technology to perform fast, safe, and economical diagnosis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling selection of connectivity devices by delivering services that include:
CISSP and ISSAP Premier Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection services to strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help you to clean up quickly after a serious penetration. Security services offered by Progent include: in depth network security and compliance assessment utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm assaults; setting up firewalls; establishing secure mechanisms for remote and mobile connectivity; guarding your messaging system from spam and DHA attacks; and managing 24x7 proactive monitoring.
Progent can provide expert remote consulting to help organizations of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize physical IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable process for recovering applications and services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can produce reports to confirm full service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online support services to address a broad array of computer technologies including system architecture, messaging systems, system and process security, plus UNIX and Microsoft Windows integration. For server economization and easy management in networks that combine Linux with Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also help with migration from older applications to MS Windows or Linux-based environments. Progent's team-oriented approach to resolving network issues enables fast escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts service costs.
Major Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services designed to allow small and medium-size organizations to utilize the same advanced technology used by many of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the entire threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, enhance and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so any potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Billing rates for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special areas of computer technology allows clients to complete critical projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Saddle Brook Business Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Call Center programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex problems.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the top PSA tool for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk staff of seasoned network consultants gives your computer users in Saddle Brook New Jersey instant assistance from an effective network service group with extensive background offering phone support and online diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center perception as a key enabler of company efficiency, and Progent's policy is to solve instead of simply record network problems.
- Applications Support: Education, Programming, and Integration
Progent's Applications Consulting staff can supply phone-based and in-depth consulting expertise and education in special application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's consulting, customization, and training offerings, see Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Saddle Brook New Jersey online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your environment so that your computer support is proactive and automated. By detecting potential issues before they grow into network outages, automated monitoring can ward off inconvenient and expensive network crises. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems that support a mix of operating systems.
To get in touch with Progent about emergency remote assistance with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Saddle Brook New Jersey, Progent's phone-based computer support specialists are ready to provide effective and economical system help the instant your company requires it. More than a decade of providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to repair computer problems rapidly while eliminating the cost and lost time that comes with in-person support visits.
Even if your Saddle Brook company has a local independent consultant or employs an in-house IT staff that can deal with typical computer problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless virtual extension of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to resolve unexpected network emergencies or particularly complicated integration problems.
Advantages of Progent's IT Support for Organizations in Saddle Brook New Jersey
Progent's online network troubleshooting services enable your Saddle Brook business to realize the benefits of on-call, expert network support without the expense of maintaining an in-house IT staff. Your network will derive greater business value by being more reliable, productive, and protected. Benefits to your company include:
- Seamless remote extension of your local IT resources
For most businesses in Saddle Brook New Jersey, local computer service providers, whether consisting of outside consultants or a full-time maintenance staff, can solve typical network problems. However, IT crises sometimes spring up when local support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your local support people. In these cases, Progent's online service experts provide an easy, fast, and economical solution to supplement your regular help and to convey valuable information to improve your ability to deal with future problems in-house.
- Reduced Reliance on Freelance Service Providers
For IT maintenance, smaller companies commonly depend on individual freelance service providers. Although freelance consultants carry smaller overhead than big consulting firms and can often charge lower rates, they are occasionally overextended, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the absence of fallback help may require your company to wait for help during an emergency. As your business grows, network unavailability and trouble with critical software are more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve service experts to make sure your network stays available.
- Create a Scalable Basis for Smooth Expansion
Businesses often begin with an IT system created on a modest budget. Lacking a scalable framework, band-aid fixes often get piled onto a shaky foundation. As a network grows, reliability and expandability problems can hinder the success of the organization. Such badly designed systems require careful analysis, intelligent long-term planning, and wide IT expertise to upgrade to a network architecture that can provide the solid foundation to handle critical business requirements and simplify downstream expansion.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller offices need advice and technical education to navigate through an ever more complicated maze of product options capable of accelerating business growth and enhancing productivity. Businesses do not need a network consultant who is trying to sell a certain vendor's technology. IT consulting and product sales can result in a scenario where the proposed
solution is designed around a predetermined product rather than the true requirements of a client. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match IT consulting with the best needs of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT knowledge, refined support tools, and understanding of enterprise networking enable businesses to escape the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does My Business Start Receiving Online Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, in the trenches of network support, executing a wide range of technical tasks for an extensive mix of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This ensures that you get not just world-class IT skills, but also a support engineer with field-tested approaches for applying technical knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person visits per minute. Consequently, you pay exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services provided during regular business hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick fixes so you will not be forced to allow minor problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service firms who offer scant documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation transmitted by every staff member to each client. The practice of documenting and organizing support activity allows more efficient support and avoids a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide 24x7 network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your IT network from painful and costly availability disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.