Fast and Affordable Remote Technical Support for Saddle Brook Networks
For companies in Saddle Brook or anywhere in New Jersey, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure issues, as well as the assistance of CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers offer excellent value due to the fact that they have the practical experience and have access to the advanced tools needed to resolve most network issues quickly. Efficient support lowers immediate expenses since service calls use up minimal chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization benefits even more in incidental expenses by minimizing or eliminating network outages and associated losses due to business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote technical support expertise is particularly valuable in environments that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.
Progent's billing policy for online help is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you receive. Unlike many online support firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent situations where fast solutions somehow end up as substantial tabs. Progent's skill at dealing with problems quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an array of customized technologies and field-tested methodologies which permit the highest level of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's remote service group to connect to your company's network remotely without breaching network security.
Progent's powerful customer support database system maintains detailed documentation for the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of all help provided to each Progent customer by any engineer. This history of anomalies and resolutions is stored as a quickly searchable support database that permits Progent's remote support experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working relationships with important technology companies including Cisco and Microsoft make available additional vast support knowledge bases and permit priority response from vendors' internal support staff so Progent's remote consulting experts are able to determine optimal solutions promptly.
Online services provided by Progent to customers in Saddle Brook and anywhere in the state of New Jersey include:
Authorized Windows Expertise
Progent's Microsoft-premier remote support professionals offer network repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid integration consulting, Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of affordable PC desktop services to help your company to install, configure, repair, and administer workstations and notebooks powered by Windows. Progent's desktop consulting services include providing Microsoft Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for networking consultants, and indicates a consultant's networking knowledge at the master level. Cisco-qualified CCIEs can deal with the most stubborn problems surrounding network infrastructure planning, integration, management, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating program updates. Cisco CCIEs represent an exceptional value because their depth of experience allows them to solve problems quickly. In common cases, less seasoned engineers can wrestle for many hours or days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can interface to your network using sophisticated on-line support technology in order to provide fast, secure, and affordable diagnosis and repair.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's CCIEs offer help for the complete line of Cisco's industry-leading family of networking products by providing services that include:
CISM and CISSP Premier Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security services that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help you to clean up quickly after a serious breach. Security solutions available from Progent cover in depth information security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious attacks; setting up firewalls; establishing safe architectures for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent can provide advanced online support services to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that utilize physical IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent runbook for restoring applications and services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer online consulting services to address a broad array of computer technologies including system infrastructure, email systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy administration in environments that incorporate Linux and Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from older systems to MS Windows or Linux environments. Progent's group-based approach to solving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and lowers service expense.
Major Linux versions for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced technology deployed by some of the world's top corporations. The ProSight line of IT management outsourcing services addresses all critical areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the complete threat progression including filtering, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your Progent consultant so all potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT programs. Billing charges for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special remote consulting services include:
How Your Saddle Brook Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís shared Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk staff of seasoned information technology professionals provides your computer users in Saddle Brook or anywhere in the state of New Jersey rapid access to a large network service group with substantial experience providing telephone-based help and online diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center recognition as a crucial driver of company productivity, and Progent's target is to fix and not merely track IT problems.
- Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Team offers online and in-depth consulting support and education in special business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, custom development, and education for Microsoft business applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, custom development, and training services, see Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Saddle Brook, or anywhere in the state of New Jersey, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your environment so your computer maintenance is proactive rather than reactive. By detecting looming problems before they expand into full-scale emergencies, system monitoring can ward off disruptive and expensive network crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or systems that support a combination of operating systems.
To contact Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Saddle Brook or anywhere in the state of New Jersey, Progent's phone-based network support engineers are ready to provide effective and cost-effective system support whenever your organization requires it. More than a decade of delivering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to fix computer problems quickly while avoiding the expense and lost productivity associated with on-premises support calls.
Even if your Saddle Brook company relies on a regular independent support technician or employs a full time organization that can deal with common computer issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to solve unexpected network crises or particularly tough integration problems.
Features of Progent's Remote Computer Services for Saddle Brook
Progent's online help, remote troubleshooting, system security consulting, and system management services offer businesses in Saddle Brook or anywhere in the state of New Jersey unparalleled leverage for your IT budget. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk call center services and network management, Progent's experts can provide your organization world class IT support while allowing you to eliminate the expense and administration overhead of running a large internal IT staff. Key features of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to companies in Saddle Brook and is also ideal for customers in more remote areas of New Jersey that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a broad array of Microsoft support utilities, technical information, and on-going training.
- Per Minute Rates to Minimize Costs
Progent provides remote help on a by-the-minute basis, so you pay only for the services you receive. Progent has no minimum charge for phone help and asks for no periodic subscription fee for services delivered during normal working hours. This protects you from paying big bills for routine fixes.
- Access to Cisco Network Architecture Specialists
Progent's certified experts for Cisco offers access to on-staff professionals who have experience in planning, implementing, and troubleshooting networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Group
Progent's basic consulting offerings include technology integration, MS Exchange Server consulting, corporate security planning, and Help Desk Co-management services. Progent's Application Experts Team can provide in-depth consulting expertise in specific business applications. Support available from the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Support
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Management and Software Development
MySQL Project Management and Application Design
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service centralized resource for network generalists and specialists, Progent can deliver timely, affordable, and comprehensive information technology solutions that match the special requirements of your company.
- Sophisticated Online Connectivity Software
Protected remote connectivity allows Progent's support experts to see precisely what your customers see. This makes it easier to find fast solutions to problems that could otherwise demand an expensive personal service call. Sophisticated online connectivity software and experienced technicians together allow Progent to repair most IT problems rapidly and economically. Progent is a pioneer in online support and automated network monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24x7 Service for High System Availability
For companies with vital applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-conscious businesses whose clients need immediate access to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical expertise, refined remote support software, and understanding of corporate IT allow businesses to avoid the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Computer Support from Progent?
- Certified Expertise in Microsoft's Complete Range of Server Platforms
Progent can provide in-depth expertise for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 support, Microsoft Windows 2003 upgrades, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for online service and in-person visits per minute. As a result, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for support services delivered during regular working hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you won't be forced to permit simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service firms who provide minimal documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation transmitted by each consultant to every customer. The practice of detailing and organizing service activity results in more efficient support and eliminates a slew of typical problems such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, system monitoring can save your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.