Fast Online Support for Saddle Brook Computer Networks
For companies located in Saddle Brook or anywhere in the state of New Jersey, Progent offers remote technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex networking problems, as well as the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting issues.
Progent's online technical support experts provide excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced tools required to resolve most information system problems rapidly. Efficient support lowers direct expenses because solutions use up minimal billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization benefits additionally with incidental costs by minimizing or eliminating network downtime and related costs resulting from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote consulting expertise is especially helpful for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.
Progent's pricing policy for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged exclusively for the support that you actually get. In contrast to typical online support firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and simple policy for billing save you from scenarios where speedy. minor fixes manage to end up as big bills. Progent's skill at disposing of technical issues quickly means you spends less money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of optimized technologies and field-proven processes which allow the highest degree of effectiveness for remote consulting and troubleshooting for computer networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's online support team to communicate with your environment without violating system security.
Progent's powerful service database system keeps extensive documentation of all service that Progent's customers have been provided. Progent's team service personnel have access to the details of assistance rendered to each Progent client by every engineer. This database of issues and repairs is stored as a quickly accessible internal knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and working relationships with important industry leaders including Cisco and Microsoft make available other massive support databases and allow priority access to manufacturers' in-house support staff so Progent's online service experts can arrive at optimal resolutions in the least time.
Online services provided by Progent to clients in Saddle Brook and anywhere in the state of New Jersey include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote service experts can deliver computer system repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2013 application development,
Skype for Business Server planning and deployment support, Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop consulting and support services to assist your business to install, configure, repair, and manage desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as providing Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking consultants, and certifies an individual's networking knowledge at the master level. Cisco-qualified CCIEs know how to resolve even the most stubborn problems surrounding network design, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration tools and developing workarounds or locating software updates. Cisco CCIEs provide exceptional value because their deep experience allows them to resolve problems quickly. In common cases, less seasoned service providers can wrestle for hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your network by means of advanced remote support tools in order to perform quick, safe, and affordable diagnosis and repair.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's CCIEs can provide assistance with the entire range of Cisco's market leading selection of connectivity products. Cisco technology support offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch integration and support, Cisco Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video phones support and wireless IP phones integration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Wireless Access Points planning and integration support, Cisco WiFi controllers support Services, Cisco Security and VPN Consulting expertise, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a range of system protection solutions to improve the defenses of your Windows, Apple macOS and OS X, Linux network against attacks or assist your business to recuperate quickly following a serious breach. Security support services available from Progent cover in depth information security and compliance evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; fast cleanup after virus and worm attacks; installing firewalls; building safe techniques for off-site and mobile access; protecting your email system against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting support to help organizations of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that combine local IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote consulting services to address a wide array of information technologies including network infrastructure, email solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in environments that combine Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from older systems to Microsoft Windows or Linux environments. Progent's group-based methodology for solving technical problems promotes quick escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can offer emergency online assistance analyzing problems affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology used by many of the world's leading enterprises. The ProSight line of IT management outsourcing services addresses all critical areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital files, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's special online engineering services include:
How Your Saddle Brook Company Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for companies who don't have the money or time to support an in-house Help Desk Call Center but who need fast response from an effective Call Center with professional telephone support plus the expertise to escalate the most challenging trouble tickets to advanced consultants.
Progent's Help Desk consulting support can guide you in building an effective new Call Center or revamping your current organization, selecting or enhancing Help Desk software products to meet the particular demands of your business, or providing occasional online personnel to reinforce your internal Help Desk Call Center team to deal with demanding scenarios such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk team of seasoned network professionals offers your workers in Saddle Brook or anywhere in the state of New Jersey quick contact with an effective support resource with substantial experience delivering telephone-based consulting and remote diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center the reputation as a solid enabler of business efficiency, and Progent's aim is to resolve and not just document IT problems.
- Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Group can supply phone-based and in-depth consulting support and training in specific business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for popular Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For more on Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Saddle Brook, or anywhere in the state of New Jersey, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your business so that your network support is proactive rather than reactive. By uncovering emerging trouble spots before they result in full-scale emergencies, automated monitoring can head off stressful and expensive information system failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments powered by a variety of platforms.
To contact Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Saddle Brook or throughout the state of New Jersey, Progent's online computer support specialists can provide effective and economical system support the moment your organization needs it. More than a decade of delivering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access tools to solve network problems quickly while eliminating the expense and lost time that comes with in-person service calls.
Even if your Saddle Brook office has a local independent consultant or maintains an in-house organization that know how to deal with ordinary network issues, Progentís Microsoft certified consultants are available to provide a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the experience to fix unexpected system emergencies or particularly complicated integration projects.
Features of Progent's Online Computer Support for Saddle Brook
Progent's online help, Internet-based troubleshooting, network security consulting, and network management services give businesses in Saddle Brook or anywhere in the state of New Jersey the greatest leverage for your IT budget. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk outsourcing support and system administration, Progent's professionals can provide your business enterprise-level IT support while permitting you to avoid the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's online help services include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to companies in Saddle Brook and is also ideal for networks in more remote regions of New Jersey that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a broad selection of Microsoft support utilities, technical databases, and continuing education.
- By the Minute Billing to Minimize Expenses
Progent provides remote support on a by-the-minute basis, so you are billed only for the support you use. Progent has no minimum charge for phone support and imposes no periodic retainer for support services delivered during normal working hours. This keeps you from paying big bills for routine fixes.
- Availability of Cisco Certified Network Design Experts
Progent's registered experts for Cisco can provide access to authorized specialists with experience in designing, deploying, and supporting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic consulting offerings include technology integration, Microsoft Exchange expertise, system security planning, and Help Desk Call Center support. Progent's Experts Team offers in-depth consulting support for critical business applications. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project and Project Online Support
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and SQL Server 2014 Application Development and Debugging
Oracle DBA Services and Application Development
MySQL Database Administration and Application Design
Apple Mac Consulting
Amazon MWS Software Design and Programming
By offering a full service one-stop source for IT generalists and specialists, Progent is able to tailor fast, affordable, and thorough IT solutions that align with the specific requirements of your company.
- Advanced Remote Access Software
Protected online connectivity allows Progent's service experts to observe precisely what your users see. This makes it possible to produce quick solutions to issues that might otherwise require an expensive personal visit. Effective online connectivity software and expert technicians together enable Progent to resolve most network issues rapidly and economically. Progent is a pioneer in offsite support and remote system analysis.
- Support for Popular VPN Products
Progent can provide secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24-hour Support for High System Uptime
For offices with mission-critical applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed especially for budget-conscious businesses whose workers require immediate recourse to a Help Desk service with expert phone support and full escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT background, refined remote support tools, and understanding of enterprise networking allow offices to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry experience, in the trenches of network service, performing a wide range of IT projects for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This ensures that you get not just expert IT help, but also a support engineer with field-tested approaches for applying computer knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits by the minute. As a result, you are invoiced only for received support. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for support services provided during normal working hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by each staff member to every customer. The discipline of detailing and organizing service records results in more efficient support and avoids a variety of typical problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By uncovering potential problems before they result in lost productivity, system monitoring can save your information network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.