Fast and Affordable Online Troubleshooting for Saddle Brook Information Networks
For organizations in Saddle Brook or anywhere in the state of New Jersey, Progent offers remote technical support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the assistance of CISSP-accredited security experts to handle high-level security design and troubleshooting issues.
Progent's remote support engineers provide excellent leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools necessary to solve the majority of network problems quickly. This lowers immediate costs because solutions accumulate fewer billable minutes. Remote help also eliminates the cost of sending a consultant to your location. Your organization saves even more with indirect costs by minimizing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting experience is particularly valuable for organizations that rely on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.
Progent's billing model for online support is designed to leverage your network support investment. Progent bills by the minute for phone assistance, so you owe exclusively for the services that you actually get. Unlike many remote service firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and simple model for billing prevent situations where quick fixes manage to turn into substantial bills. Progent's penchant for solving technical issues efficiently means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of optimized tools and field-tested methodologies that ensure the highest level of efficiency for online technical support and troubleshooting for IT networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to communicate with your company's computer system without breaching network security.
Progent's advanced technical support reporting system includes extensive records for the support that Progent's clients have received. Progent's authorized service personnel have access to the records of services delivered to every customer by every Progent engineer. This database of anomalies and resolutions is organized as a conveniently retrievable proprietary database that allows Progent's online technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's high-level accreditations and close relationships with important vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and allow fast access to vendors' in-house product engineers with the result that Progent's online service specialists are able to come up with optimal resolutions promptly.
Remote services offered by Progent to companies in Saddle Brook and throughout the state of New Jersey include:
Certified Microsoft Windows Support
Progent's Microsoft-expert remote support professionals offer computer repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop consulting and support services to help your company to install, integrate, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for network infrastructure professionals, and validates a person's network technology knowledge at the master level. CCIEs can deal with even the most challenging issues associated with network infrastructure planning, integration, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with IOS network management utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of experience allows them to fix problems quickly. In many cases, less experienced consultants can wrestle for many hours or even days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system by means of the latest remote troubleshooting tools in order to perform fast, secure, and economical analysis and remediation.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's CCIEs offer expertise in all of Cisco's market leading family of connectivity products by delivering services that include:
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security solutions that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or help your company to recover quickly following a damaging penetration. Security services offered by Progent include: comprehensive information security and compliance analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; quick cleanup after malicious attacks; installing firewalls; building safe architectures for off-site and mobile access; securing your messaging infrastructure from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support to help businesses of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that combine on-premises IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to address a broad range of information technologies including system infrastructure, email solutions, system and process security, plus UNIX and Windows coexistence. For server economization and easy administration in networks that combine Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older systems to MS Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's top corporations. Progent's ProSight line of IT management outsourcing services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack progression including protection, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and allows fast recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and debug their networking appliances such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special IT projects. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows clients to execute major projects economically and on schedule. Progent's special online consulting services include:
How Your Saddle Brook Company Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Help Desk Call Center support programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the top PSA platform for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center staff of veteran information technology professionals offers your computer users in Saddle Brook or anywhere in the state of New Jersey immediate access to an efficient support resource with substantial background providing phone consulting and remote diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a significant enabler of company productivity, and Progent's aim is to fix rather than simply track network problems.
- Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting staff offers online advanced engineering support and education in specific business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for popular Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, custom development, and training offerings, go to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Saddle Brook, or anywhere in the state of New Jersey, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your business so that your computer maintenance is proactive and automated. By uncovering looming issues before they grow into downtime, automated monitoring can minimize inconvenient and expensive service breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems based on multiple OS platforms.
To contact Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Saddle Brook or throughout the state of New Jersey, Progent's phone-based network support engineers can deliver expert and cost-effective IT help the instant your company requires it. More than 15 years of providing online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access technology to solve network problems quickly while avoiding the cost and lost time that comes with in-person support calls.
Even if your Saddle Brook business deals with a regular freelance support technician or employs an in-house IT staff that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent remote extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to solve sudden network crises or particularly complicated integration problems.
Details of Progent's Online Network Support for Saddle Brook
Progent's online support, Internet-based repair, system security expertise, and network management services offer offices in Saddle Brook or anywhere in the state of New Jersey the greatest leverage for your IT investment. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and system administration, Progent's professionals can provide your office enterprise-level IT support while allowing you to avoid the cost and administration overhead of running a full-service in-house IT organization. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Saddle Brook and is also ideal for networks in geographic regions of New Jersey that lack technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner support company, Progent has the use of a broad array of Microsoft support utilities, technical information, and on-going training.
- By the Minute Rates to Minimize Expenses
Progent offers online support on a by-the-minute basis, so you are billed only for the services you receive. Progent asks for no minimum fee for phone service and requires no ongoing subscription fee for services delivered during regular business hours. This keeps you from facing big bills for routine repairs.
- Availability of Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco offers help from on-staff professionals with skill in planning, implementing, and supporting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's basic support offerings include technology integration, Microsoft Exchange consulting, system security design, and shared Help Desk services. Progent's Application Experts Team can provide world-class consulting support in critical business applications. Help offered by the Application Experts Team covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Training
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL Management Support and Application Development
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient one-stop resource for network generalists and application experts, Progent is able to deliver timely, cost-effective, and comprehensive information technology solutions that match the specific requirements of your company.
- Advanced Online Access Software
Secure online access permits Progent's support professionals to observe precisely what your users see. This makes it easier to find quick solutions to problems that might otherwise require a costly personal service call. State-of-the-art remote access tools and expert engineers together enable Progent to repair most network problems quickly and affordably. Progent is an industry leader in offsite support and automated system monitoring.
- Support for Leading VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24x7 Service for High Network Availability
For offices with line-of-business applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-conscious organizations whose clients require immediate access to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical background, fine tuned support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Online Network Support from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Servers
Progent offers in-depth expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site help by the minute. As a result, you owe exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no minimum charge and requires no retainer for support services delivered during normal working hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast solutions so you won't be tempted to permit less critical problems to fester.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or small service firms who provide scant documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation sent by every consultant to every customer. The practice of documenting and archiving service activity allows more efficient support and avoids a slew of typical problems such as when a service client is virtually held hostage to a consultant who wonít let go of vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can save your information network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.