Immediate Online Support for Saddle Brook Computer Systems
For companies located in Saddle Brook or anywhere in New Jersey, Progent provides remote support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and diagnostic issues.
Progent's online technical support engineers offer excellent value because they possess the practical experience and are equipped with the sophisticated tools necessary to solve most network issues quickly. This lowers immediate expenses since service calls require fewer chargeable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company benefits even more with incidental costs by minimizing or eliminating network downtime and related costs due to business disruption, upset clients, idle workers, and distracted management. Progent's advanced remote consulting experience is particularly helpful for organizations that rely on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's pricing model for online help is structured to stretch your network support dollar. Progent bills by the minute for phone assistance, so you are invoiced only for the support that you actually get. In contrast to typical online support companies, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate situations where speedy. minor fixes somehow end up as big invoices. Progent's skill at solving technical issues efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized technologies and field-proven methodologies that ensure the maximum degree of effectiveness for remote technical support and troubleshooting for IT networks of all sizes. Progent offers protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to access your company's system remotely without compromising system security.
Progent's powerful customer support database application stores thorough records of the support that Progent's customers have received. Progent's team service personnel have access to the records of services provided to every client by any consultant. This history of anomalies and responses is organized as a readily accessible proprietary database that permits Progent's remote technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and working relationships with major technology companies including Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick access to manufacturers' in-house product engineers so Progent's remote service experts are able to come up with optimal resolutions in the least time.
Online services offered by Progent to companies in Saddle Brook and throughout the state of New Jersey include:
Certified Windows Expertise
Progent's Microsoft-premier online support engineers can provide computer system problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of cost-effective desktop services to assist you company to deploy, configure, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking consultants, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs know how to deal with the most difficult challenges surrounding network planning, deployment, management, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS network administration utilities and developing alternate approaches or identifying software updates. CCIEs are an exceptional value since their broad experience permits them to find solutions for problems quickly. In typical cases, less experienced service providers can struggle for many hours or even days with identical tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can interface to your environment using advanced remote troubleshooting technology in order to perform fast, safe, and affordable analysis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||317 George Street, 3rd Floor
New Brunswick, NJ 08901
||Edison Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||2 University Plaza, Suite 100
Hackensack, NJ 07601
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||2 Overhill Rd
Scarsdale, NY 10583
||Yonkers Network Support Services
Progent's CCIEs can provide expertise in the entire range of Cisco's top-selling family of connectivity products. Cisco networking expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Catalyst switch support, Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless VoIP phones solutions, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Wireless Access Points consulting help, Cisco wireless controllers support Services, Cisco VPN Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security solutions to improve the safety of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your business to clean up quickly after a damaging breach. Security solutions available from Progent cover thorough information security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; quick cleanup after malicious attacks; installing firewalls; establishing secure mechanisms for remote and mobile communication; protecting your messaging system from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced online support services to help companies of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that combine physical IT assets along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online support services to address a broad spectrum of information technologies such as network architecture, messaging solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified administration in networks that incorporate Linux and Windows, Progent offers VMware consulting and Citrix support. Progent can also help with transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's team-based approach to resolving technical issues promotes quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and cuts support costs.
Major Linux versions for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's top corporations. Progent's ProSight suite of outsourced network management services covers all critical areas of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the complete threat progression including protection, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical data, apps and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to deliver web-based management and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology programs. Progent's charges for longer-term consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to complete critical projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Saddle Brook Business Can Contact Progent's Online Support Professionals
Help Desk Expertise
Progent's Help Desk support alternatives for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex issues.
Progent's Help Desk consulting expertise can aid you in creating an efficient new Call Center or revamping your established one, evaluating or enhancing Help Desk software products to meet the unique needs of your corporation, or adding temporary phone support personnel to reinforce your in-house Call Center group to handle unusually busy scenarios like software migrations, mass updates, or rolling out new applications.
Progent's Help Desk team of experienced network consultants provides your workers in Saddle Brook or anywhere in the state of New Jersey immediate access to a large network service resource with substantial experience delivering telephone-based consulting and remote troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a major enabler of company performance, and Progent's policy is to fix and not merely annotate technical problems.
- Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team can supply phone-based advanced engineering support and training in special business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver businesses in Saddle Brook, or anywhere in the state of New Jersey, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your business so your network maintenance is proactive rather than reactive. By anticipating possible problems before they evolve into network outages, automated monitoring can ward off disruptive and costly network failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments based on a mix of operating systems.
To contact Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Saddle Brook or anywhere in the state of New Jersey, Progent's phone-based computer support engineers can deliver expert and affordable IT support whenever your organization needs it. More than a decade of offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine remote access technology to fix computer problems quickly while eliminating the expense and lost time that comes with on-site service visits.
Even if your Saddle Brook organization has a regular freelance support technician or maintains a full time organization that know how to deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either lack the availability or the experience to address sudden network emergencies or particularly complicated integration problems.
Details of Progent's Remote Network Support for Saddle Brook
Progent's phone support, Internet-based repair, network security expertise, and network administration services offer offices in Saddle Brook or throughout the state of New Jersey unparalleled leverage for your support budget. Whether you require one-time telephone help and remote network repair or ongoing Help Desk support and system management, Progent's professionals can provide your business world class IT support while permitting you to avoid the cost and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Saddle Brook and is also ideal for customers in more remote areas of New Jersey that have a limited supply of technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a broad range of Microsoft support tools, technical information, and continuing education.
- Per Minute Rates to Minimize Costs
Progent provides online help on a per-minute billing plan, so you are charged only for the services you receive. Progent has no minimum charge for online help and asks for no ongoing retainer for services delivered during regular working hours. This saves you from facing big bills for quick repairs.
- Access to Cisco Network Design Specialists
Progent's certified experts for Cisco can provide the services of authorized specialists who have experience in planning, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and protected infrastructure for local and remote networking.
- Application Experts Consulting
Progent's core consulting offerings consist of system integration, MS Exchange Server consulting, system security design, and Help Desk sharing services. Progent's Application Experts group offers in-depth consulting support in specific application areas. Help available from the Application Experts staff includes:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project Support
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL 2014 Application Development and Debugging
Oracle DBA Services and Software Programming
MySQL Database Administration and Application Programming
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient centralized resource for IT generalists and application experts, Progent can deliver timely, affordable, and comprehensive IT solutions that fit the specific needs of your company.
- State of the Art Remote Access Tools
Protected remote access permits Progent's service professionals to see precisely what your customers see. This makes it easier to produce quick fixes to problems that might otherwise require a costly personal visit. State-of-the-art online connectivity tools and expert technicians combine to enable Progent to repair most IT issues rapidly and economically. Progent is a pioneer in online support and automated network analysis.
- Compatibility with Leading VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Support for High System Availability
For businesses with vital applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk support services are intended specifically for budget-constrained organizations whose clients require instant recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical background, fine tuned support tools, and understanding of enterprise networking enable offices to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Begin Getting Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Line of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Windows Server 2008 expertise, Windows 2003 Server maintenance, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for remote support and on-premises visits by the minute. As a result, you are billed just for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for support services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you won't be tempted to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has little competition. Companies who utilize trusted freelance consultants or who maintain internal IT personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, secure, and productive.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer 24x7 network monitoring services based on MS Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By revealing possible issues before they cause downtime, network monitoring can save your information network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.