Fast Online Support for Saddle Brook Computer Networks
Immediate Remote Consulting for Saddle Brook SystemsFor companies located in Saddle Brook or anywhere in the state of New Jersey, Progent offers remote technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex networking problems, as well as the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting issues.

Progent's online technical support experts provide excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced tools required to resolve most information system problems rapidly. Efficient support lowers direct expenses because solutions use up minimal billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization benefits additionally with incidental costs by minimizing or eliminating network downtime and related costs resulting from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote consulting expertise is especially helpful for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged exclusively for the support that you actually get. In contrast to typical online support firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and simple policy for billing save you from scenarios where speedy. minor fixes manage to end up as big bills. Progent's skill at disposing of technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of optimized technologies and field-proven processes which allow the highest degree of effectiveness for remote consulting and troubleshooting for computer networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's online support team to communicate with your environment without violating system security.

Progent's powerful service database system keeps extensive documentation of all service that Progent's customers have been provided. Progent's team service personnel have access to the details of assistance rendered to each Progent client by every engineer. This database of issues and repairs is stored as a quickly accessible internal knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and working relationships with important industry leaders including Cisco and Microsoft make available other massive support databases and allow priority access to manufacturers' in-house support staff so Progent's online service experts can arrive at optimal resolutions in the least time.

Online services provided by Progent to clients in Saddle Brook and anywhere in the state of New Jersey include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology used by many of the world's leading enterprises. The ProSight line of IT management outsourcing services addresses all critical areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital files, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's special online engineering services include:

  • Help Desk Services
    Progent's Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for companies who don't have the money or time to support an in-house Help Desk Call Center but who need fast response from an effective Call Center with professional telephone support plus the expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk consulting support can guide you in building an effective new Call Center or revamping your current organization, selecting or enhancing Help Desk software products to meet the particular demands of your business, or providing occasional online personnel to reinforce your internal Help Desk Call Center team to deal with demanding scenarios such as software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk team of seasoned network professionals offers your workers in Saddle Brook or anywhere in the state of New Jersey quick contact with an effective support resource with substantial experience delivering telephone-based consulting and remote diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center the reputation as a solid enabler of business efficiency, and Progent's aim is to resolve and not just document IT problems.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based and in-depth consulting support and training in specific business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for popular Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For more on Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Saddle Brook, or anywhere in the state of New Jersey, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your business so that your network support is proactive rather than reactive. By uncovering emerging trouble spots before they result in full-scale emergencies, automated monitoring can head off stressful and expensive information system failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments powered by a variety of platforms.
How Your Saddle Brook Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Saddle Brook or throughout the state of New Jersey, Progent's online computer support specialists can provide effective and economical system support the moment your organization needs it. More than a decade of delivering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access tools to solve network problems quickly while eliminating the expense and lost time that comes with in-person service calls.

Even if your Saddle Brook office has a local independent consultant or maintains an in-house organization that know how to deal with ordinary network issues, Progent’s Microsoft certified consultants are available to provide a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the experience to fix unexpected system emergencies or particularly complicated integration projects.

Features of Progent's Online Computer Support for Saddle Brook
Progent's online help, Internet-based troubleshooting, network security consulting, and network management services give businesses in Saddle Brook or anywhere in the state of New Jersey the greatest leverage for your IT budget. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk outsourcing support and system administration, Progent's professionals can provide your business enterprise-level IT support while permitting you to avoid the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT background, refined remote support tools, and understanding of enterprise networking allow offices to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry experience, in the trenches of network service, performing a wide range of IT projects for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This ensures that you get not just expert IT help, but also a support engineer with field-tested approaches for applying computer knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person visits by the minute. As a result, you are invoiced only for received support. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for support services provided during normal working hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by each staff member to every customer. The discipline of detailing and organizing service records results in more efficient support and avoids a variety of typical problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By uncovering potential problems before they result in lost productivity, system monitoring can save your information network from painful and expensive service disruptions.
How Does My Business Begin Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.