Fast Online Support for Saddle Brook New Jersey Computer Systems
Fast Remote Technical Support for Saddle Brook NetworksFor organizations in Saddle Brook New Jersey, Progent offers online help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the services of CISSP-qualified security experts to handle high-level security design and troubleshooting issues.

Progent's online support engineers offer exceptional value because they have the practical background and have access to the advanced tools needed to resolve most information system issues quickly. This lowers immediate costs since service calls accumulate minimal chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization saves even more in incidental costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting experience is especially important for organizations that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.

Progent's billing model for online help is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the services that you receive. In contrast to typical online support organizations, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing do away with situations where speedy. minor solutions somehow turn into major bills. Progent's skill at handling problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an array of customized technologies and field-tested methodologies which promote the highest level of effectiveness for remote technical support and repair for IT systems of all sizes. Progent offers safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's remote service group to communicate with your company's computer system remotely without violating network security.

Progent's sophisticated customer support database application includes comprehensive records of all service that Progent's clients have received. Progent's team service personnel have access to the details of assistance provided to every Progent client by every engineer. This database of issues and fixes is structured as an easily accessible internal database that permits Progent's online technical experts to share their experiences company-wide to make sure that the quality of Progent's technical support improves daily. Progent's advanced certifications and working associations with major industry leaders such as Cisco and Microsoft make available additional massive technical databases and allow fast access to manufacturers' in-house support staff so Progent's remote service specialists are able to determine the most efficient resolutions in the least time.

Remote support services available from Progent to customers in Saddle Brook New Jersey include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. The ProSight series of network monitoring and management services addresses all key facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and debug their networking hardware like routers, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so any potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract information technology programs. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important fields of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progentís shared Help Desk services allow your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the top PSA platform for managing service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Call Center team of experienced information technology experts gives your clients in Saddle Brook New Jersey immediate access to an effective network service group with substantial experience offering telephone-based support and remote diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center the reputation as a key enabler of company efficiency, and Progent's intent is to fix rather than merely record technical problems.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts staff can supply phone-based advanced engineering support and education in key application fields including ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, custom programming, and training services, visit Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Saddle Brook New Jersey remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your business so that your network support is proactive and automated. By detecting emerging problems before they evolve into full-scale emergencies, automated monitoring can avoid disruptive and expensive network failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems based on a variety of platforms.
How Your Saddle Brook Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Saddle Brook New Jersey, Progent's phone-based network support specialists can deliver professional and cost-effective IT support the instant your business requires it. More than a decade of providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to solve IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises support calls.

Even if your Saddle Brook office has a local freelance consultant or maintains an in-house IT staff that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to handle sudden network crises or particularly tough integration problems.

Benefits of Progent's Network Help for Offices in Saddle Brook New Jersey
Progent's remote IT consulting services allow your Saddle Brook organization to realize the benefits of immediate, enterprise-level network support without the cost of maintaining a full-time IT staff. Your information system will acquire added strategic value by being more available, productive, and protected. Advantages to your business include:

  • Seamless remote extension of your on-site IT resources
    With most organizations in Saddle Brook New Jersey, nearby computer support providers, whether consisting of independent consultants or an in-house maintenance staff, can take care of the majority of technical problems. On the other hand, serious problems may spring up when local support personnel are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your onsite support personnel. In these instances, Progent's online service specialists provide an easy, fast, and affordable way to supplement your regular help and to convey useful information to improve your ability to deal with future problems in-house.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller companies often depend on individual freelance consultants. While freelance consultants carry less internal costs than larger service organizations and can often charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in training, the absence of reserve personnel may require your company to go without help during an emergency. As your business expands, network unavailability and trouble with vital applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of reserve support expertise to insure your network stays up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Organizations often start with an information architecture created on a modest budget. Lacking a proper framework, band-aid repairs can get piled on top of a weak foundation. When a network grows, stability and scalability issues can impede the productivity of the business. Such badly designed systems require careful assessment, smart long-term planning, and wide technical expertise to evolve to a system architecture able to provide the solid foundation to meet vital business demands and simplify downstream expansion.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller offices need guidance and technical education to negotiate an increasingly complicated array of technology alternatives available for accelerating business success and enhancing efficiency. Businesses hardly need a network consultant who is motivated to sell a specific vendor's products. Network support and product sales can result in a situation where the recommended solution is designed around a profitable product instead of the true needs of a business. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to align IT expertise with the real interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT expertise, refined remote support software, and understanding of enterprise networking enable offices to avoid the limitations of excessive reliance on smaller service firms, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, in the trenches of network service, performing a broad variety of IT projects for a large array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting personnel. This ensures that you get not just expert technical capability, but also a support engineer with proven approaches for using computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site help per minute. As a result, you pay exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for services delivered during regular business hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be forced to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has little competition. Businesses who work with trusted freelance consultants or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, protected, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to provide 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, system monitoring can save your information network from stressful and expensive service disruptions.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

An index of content::

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    Progent's Computer Help Desk Outsourcing Services for desktop technical support are intended especially for small organizations who need immediate availability of a Help Desk Service Center with expert telephone support and effective escalation options but who have to operate within a limited IT budget. Important components of Progent's Help Desk Outsourcing Support Services include: Helpdesk Phone Support, Secure Remote Access Provisioning, System Assessment, Problem Escalation, Virtual Help Desk Services, Per Minute Billing, and Help Desk Call Center Applications Recommendation and Integration.

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    Progent's Microsoft-certified consultants can provide low-cost remote and on-premises support to carry out your migration to Exchange Server 2010, produce extensive documentation of your new messaging environment, educate your network support staff and end users to get them ramped up quickly on Exchange 2010, and offer ongoing administrative services and engineering help. Progent can also help you migrate from Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.

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    The sophistication and connectivity requirements of Microsoft Windows Servers calls for a network consulting team with hands-on expertise and in-depth knowledge in planning and integrating cohesive, comprehensive network technology solutions. The background of Progent's Microsoft-certified consultants, which averages more than 10 years supporting Microsoft technology, ensures you success configuring Windows Server 2008 and Windows Server 2003 to align optimally with your business objectives. Progentís IT services can assist you with planning, installing, administering, and troubleshooting Windows Server solutions that increase the business value of your IT system. Progentís consultants can help you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other clients.

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    Progent's pricing model is to bill for online support and on-premises visits per minute. Consequently, you pay just for received services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and asks no retainer for support services provided during regular working hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's small granularity does away with big invoices for quick solutions so you won't be tempted to permit less critical problems to stay unaddressed.

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    Progentís Microsoft-certified experts can provide companies of any size consulting, technical support, and application development expertise for SharePoint Server and SharePoint Online. SharePoint is an enterprise solution that uses web-based technology for efficiently coordinating people, groups and data. SharePoint Server provides a common spot for your employees or clients to access, manage, share and interact with relevant data, documents, and applications and to interact with one another. SharePoint enables faster and more intelligent decisions, more efficient sharing across groups and more economical business processes. Windows SharePoint Services join employees, customers, workgroups and major tasks with the data theyíve developed in a way that makes data convenient to find, retrieve and apply. Progent's SharePoint consultants can help your organization to manage your existing SharePoint solution or migrate to the latest release of SharePoint.

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  • Integration Services UNIX with Windows
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    Progent's UNIX family consulting services offer small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that operate with Microsoft-powered networks. Progent can give your organization contact with UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This wide range of experience provides you with an easy single source to show you how to create and manage a protected and robust cross-platform connectivity and communications environment that supports UNIX and Microsoft interoperability by combining Windows with major versions of UNIX including Apple Mac OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or major Linux platforms including RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.

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    Progent's Microsoft-certified consultants have over a decade of background delivering messaging solutions for companies that range from small offices to large corporations. Progent provides economical support for all editions of Microsoft Exchange Server to strengthen email and virus security, configure high availability email environments, and implement off-site and mobile email connectivity. Progentís Exchange support services can assist you in designing and carrying out a move from a legacy SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 2003 to Exchange 2016 Server. Progent offers integration help for Windows 8, Windows 7, and Windows XP desktops running Office Outlook and can show you how to integrate Microsoft Outlook Web App for popular web browsers. For email virus protection, spam filtering and outbound data leak prevention, Progent offers Email Guard security services.

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