Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry mobile smartphones were at one time among the most popular solutions for achieving location-independent access to messaging, calendars, web programs, and other vital business data. Progent offers Salem, Oregon businesses support from BlackBerry-premier experts who can help businesses to manage existing BlackBerry deployments or migrate efficiently to a modern mobile solution.
As the complexity of small business networks has expanded, and as the demand for enterprise-class security, dependability, and disaster recovery has grown to be the standard for businesses of all sizes, successful integration and support of BlackBerry technology has become increasingly challenging. To address areas like data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging servers and corporate databases, small organizations frequently resort to outside consulting firms who offer expertise in RIM BlackBerry integration and troubleshooting.
Progent can provide the services of BlackBerry-premier engineers who can assist small businesses to plan, manage, and troubleshoot BlackBerry solutions economically and effectively, eliminating the necessity for an internal BlackBerry technology specialist and reducing the expense and stress of maintaining wireless work groups. Progent's BlackBerry engineers have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security specialists. This range of experience, combined with Progent's efficient online service delivery capabilities, provides small businesses an affordable alternative for incorporating RIM BlackBerry products productively into their information network.
Progent's experts can assist your company with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your database and email systems operate efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from older versions of BlackBerry and Microsoft software, configure streamlined administration utilities so you can monitor and support BlackBerry smartphones across your company, recommend security policies that make sense for your company, customize mobile software, and ensure that your network architecture is properly designed to handle your BlackBerry clients. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your regular backup processes in order that it can be restored rapidly and thoroughly.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State
Consulting and Technical Expertise for BlackBerry Enterprise Server (BES)
Research in Motion's high-end solution for administering big groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This sophisticated tool allows Exchange Server, IBM Lotus Domino, or Novell GroupWise clients to transmit and receive messages that are encrypted during wireless transit to ensure maximum security. BES Server also simplifies a wide variety of crucial management jobs that span from smartphone deployment and upgrades to mobile security and fault tolerance.
Progent's BlackBerry-premier consultants can assist you to utilize RIM BlackBerry BES Server to do routine tasks like:
- Deploy and manage applications
- Plan device, program, and IT policy updates
- Update BlackBerry smartphone software remotely
- Manage client configurations with BlackBerry's vast selection of IT policies
Progent's BlackBerry-certified consultants can also assist your company to utilize BlackBerry BES Server to perform key tasks not supported by the entry-level BlackBerry BES Server Express. These tasks include:
- Install and support BES Server's high-availability architecture using VMware
- Install BlackBerry smartphones wirelessly
- Establish custom administration roles
- Monitor and report on the overall health of your BlackBerry system
Some Ways That Progent Can Help You to Manage and Support Your BlackBerry Environment
Progent can deliver an experienced BlackBerry support who has earned accreditations from Research in Motion in all major facets of BlackBerry integration. Progent's BlackBerry consulting services range from troubleshooting synchronization problems to architecting mobile workforce solutions built around BlackBerry BES Server. These BlackBerry certifications and their associated practice areas include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to perform basic support operations including configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters, modifying user profiles, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company email solution. Progent's seasoned experts can in addition assist you to troubleshoot a broad range of issues associated with synchronization, device detection, email reconciliation, web browsing, wireless connections, Instant Messaging, workstation software installation, and Desktop Redirector.
As a leader in providing nationwide remote technical assistance for small business IT networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your mobile support expenses low and, by solving issues promptly, maximizes the productivity of your BlackBerry smartphone clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry expert can help you to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important tasks including resolving enterprise activation issues, registering and deleting BlackBerry device users, activating passwords, configuring wireless software loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.
Progent's BlackBerry-certified consultants can also help you to operate management software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and using WiFi for activation. In addition, Progent can explain the role of operational policies in the BlackBerry Enterprise system and assist your company to select and implement sensible security options.
Progent's Microsoft-certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Microsoft Exchange infrastructure for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest version of Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system based on Exchange. Progent's BlackBerry-certified engineer has expertise in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to install and delete BlackBerry device users on Exchange and Windows Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, back up and support storage groups, configure permissions, install the MDS and IM, install push and pull access control lists, manage Exchange Server data flow, create, update, and apply wireless LAN and VPN configuration sets, implement SNMP traps for alerts, and produce management reports based on SNMP results.
Progent's BlackBerry expert can support your BlackBerry technology in a variety of environments such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.
Call or Email Progent for Assistance from a RIM BlackBerry-Certified Expert
In order to contact Progent about engineering expertise for BlackBerry wireless solutions, call 1-800-993-9400 or refer to Contact Progent.