Expanding your at-home workforce may have a major impact on network infrastructure, security/compliance, and company processes. Progent has two decades of background helping SMBs to design, deploy, administer, tune, and debug IT networks that support work-from-home employees. Progent can assist your Salem company to select the right technologies and follow best practices in creating and operating a safe virtual solution for teleworkers that promotes collaboration and delivers top value. Progent offers services ranging from on demand expertise for helping you past occasional IT bottlenecks to full project management to help you carry out business-critical initiatives.

Progent's consultants can assist Salem, Oregon companies to with any aspect of creating a high-performing work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, endpoint security, backup/restore solutions, and centralized management.

Video Conferencing for an At-Home Workforce
A wide range of video conferencing products from leading vendors support online discussions, video conferencing, chat sessions, and screen/content sharing for both onsite users and teleworkers. Many organizations use a mix of products to meet the needs of their different partners and customers. Progent's communications experts can help your organization to maintain your existing voice/video conferencing environment and optimize the engagement of your remote workforce.

  • Skype for Business is Microsoft's popular unified communications product that enables real-time presence, IM, voice and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help your company to deploy and manage Skype for Business client software to support your at-home workforce. To learn more about Progent's support expertise for Skype for Business, refer to Skype for Business integration services.
  • FaceTime is Apple's multiuser video calling app for compatible iOS, iPadOS, iPod and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Current editions of FaceTime allow up to 32 simultaneous users for video sessions. For details about Progent's support services for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most computing devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing discrete content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for future reference and training. For details about Progent's support services for Webex and for additional video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and content with features that include video conferencing, persistent chat, plus file sharing. For details about Progent's support services for Teams and for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting expertise for these products and help you to tune your WAN infrastructure to run them.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Salem, Oregon organization, phone 1-800-993-9400 or visit Contact Progent.



An index of content::

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    Progent can help companies of any size to migrate any part of their network infrastructure to Microsoft Azure. This can simplify network administration and lower hardware expense. Azure includes a wealth of public cloud services and Progent can help you to evaluate the benefits and limitations of different cloud computing models supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises apps and network infrastructure and ensure you sidestep the typical mistakes small companies make when moving to a public cloud. Progent can show you how to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN tunnels and also to manage Apple iOS devices and Google Android handhelds.

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    Progent has a long background delivering a full-spectrum of online IT consulting and emergency troubleshooting services to local governments and school districts across the United States. Progent is one of the industryís pioneers in delivering expert online IT support and has delivered network solutions to clients in all 50 states. Online support eliminates travel expenses and solves issues more quickly than onsite support.

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    Progent uses an enterprise-class service reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or local support organizations who offer minimal documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports sent by every staff member to each customer. The discipline of detailing and organizing support records results in more effective service and eliminates a slew of common problems such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.

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    Cisco Cisco Unified Communications Manager (CUCM or Unified CM), formerly named CallManager, operates as the foundation of Cisco's communications and collaboration portfolio. Unified CM and Cisco Unified Communications Manager Express offer a borderless IP-PBX by integrating closely with apps such as Unified CM IM and Presence Service, Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent's Cisco-certified network consultants can deliver effective and budget-friendly online and onsite expertise to help businesses of all sizes to build and administer Unified CM deployments by providing Cisco Unified Communications Manager configuration and technical support services that deliver optimum productivity. Progent can assist with any facet of Unified Communications Manager setup and debugging in areas such as integrating Cisco VoIP phones and desktop Video phones, designing dial plans, setting up SIP trunking and PSTN calling, deploying Cisco ISR routers with CUBE VoIP networking support, designing UCS server clustering solutions for high availability, capacity planning, and integration with Microsoft Exchange Server and Skype for Business.

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    Progent's disaster recovery support and business continuity professionals can show you how to design a disaster recovery plan in case of an IT network disaster. Progent can help you define a complete disaster recovery plan that includes scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified professionals can also show you how to build an affordable, fault-tolerant system architecture that takes into account availability issues involving a wide array of infrastructure technologies and procedures.

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    Progent's Standard Help Desk Services provide an end-to-end solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Help Desk services are provided at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most issues.

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    Progent's Apple Mac consultants can support the creative aspect of Macintosh environments by providing consulting services and education in graphics, sound, and motion video. Progent's consultants offer help in a range of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific projects such as scanning or digitizing audio or video or setting up an audio/video production facility.

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  • Technical Support Services SQL Server SSAS
    SQL Server 2016 SSRS Troubleshooting

    Microsoft SQL Server 2016 introduces significant improvements in performance, scale, security, availability, BOYD support, and integrated analytics and reporting. Innovations include PolyBase for processing relational and non-relational files simultaneously for big data applications, Hadoop integration, Dynamic Data Masking, Mobile Reports, and centralized management of local and cloud-based resources. Progent's Microsoft-certified consultants can provide remote and onsite expertise to assist organizations of any size to implement, manage or debug any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft products including Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager.

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