Low-cost Computer Troubleshooting from Microsoft certified Professionals for Businesses in Salem, OR
By offering professional know-how whenever you require it, providing in-depth knowledge for key applications, offering innovative services such as virtual data center hosting, invoicing only for help you receive, and charging no sign-up fees or retainers for standard services, Progent helps you to maximize the business value of your It network and minimize service costs. Progent recognizes that information system security, dependability, and efficiency are as important to small companies as to major corporations but that smaller organizations don't have the leverage to invest heavily in information technology and internal service groups. Progent's fundamental competitive advantage is that no IT consulting firm can equal Progent's capability to deliver the network support your business requires whenever you need it and at prices you can justify.

For larger businesses, Progent can provide co-sourcing and project management support to reinforce the technical skills of your internal IT service personnel. This can cut costs and help meet schedules for major projects like software programming, business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of accredited consultants to help your business to plan and implement your cloud computing strategy.

Core Products and Technologies Serviced by Progent for Businesses in Salem, Oregon
Progent's national team of certified support professionals offers assistance for virtually all aspects of network systems found in businesses of all sizes. Practice areas served by Progent in Salem include:

Service Delivery Alternatives for Salem, Oregon Companies
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and IT administration. Progent's model for delivering computer support is built on the Call Center structure familiar to big IT support organizations. Progent's Contact Center Support Mechanism promotes rapid support, thorough activity documentation, consistent follow-up, and strict cost monitoring across a range of IT service delivery options that include remote troubleshooting, in-person support, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can help clients to analyze and fix hardware and software issues without the cost or delay of in-person support calls. The background of Progent's network engineers allows them to handle the majority of network problems rapidly. For complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-accessible registration process for first-time customers to address urgent network problems and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out additional information concerning Progent's online computer support services.

  • Onsite Support
    Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote support experts to give small businesses the best of both worlds: in-person service professionals when you need them plus the on-line expertise of Progent's seasoned staff of IT engineers, security specialists, and business application programmers. The wait time for on-site support calls is usually under one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details about how to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. To learn more, visit Help Desk Services.

  • Consulting Expertise
    Progent offers small businesses affordable availability of world-class consultants who can deliver assistance with vital products and technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, network security engineering, fault tolerant network engineering, virtual server strategies, plus configuration, programming and training for business applications including accounting, operations, reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects including office relocations and major software upgrades, extended initiatives like management information application programming and customization, database application development and DBA services, and web development, on-going support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system management, or urgent services like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for key applications such as Exchange and SQL Server in order to provide small companies with higher degrees of availability, protection, and recoverability than is feasible with the type of internal data center that is realistically affordable for most small organizations. Because Progent utilizes the same data centers that host the equipment of many of the world's largest information technology organizations, Progent can save you the expense of building and managing the systems required for enterprise-class environmental control, power failover, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and revisions stay current, protection and performance is continually tracked, and systems are regularly archived and ready for full and rapid restoration. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize organization's servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is in addition convenient for clients to transfer to another support provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that allow businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, system maintenance, and IT management while achieving world-class dependability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered solution, can support the multi- platform and loosely standardized environments typical of smaller companies, and retains control of the software in the customer's hands so that migrating to a different virtualized host is quick, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide advanced remote consulting to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that combine on-premises IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's value-priced ProSight suite of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire threat progression including filtering, identification, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so that any potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup/recovery system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Salem, Oregon Businesses
Progent's staff size, scope of technical expertise, and familiarity with corporate IT support allow small and midsize companies to avoid the problems associated with excessive dependence on thinly staffed support firms or individual engineers.

Teaming with Progent enables your small business to:

  • Prevent Excessive Dependence on Freelance Support Consultants
    For network services, smaller companies sometimes rely heavily on freelance engineers. Although freelance service providers have lower expenses than larger IT service organizations and can afford to charge apparently smaller fees, they are sometimes unable to react quickly to critical problems. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the lack of backup personnel may require your company to go without help during an emergency. As your small business grows, system downtime or problems with line-of-business programs get more expensive. The dollars you thought you were conserving on an independent consultant can disappear quickly due to lost output. In addition, when independent engineers confront new technologies, the lack of a big consulting group to rely on for assistance requires them to learn in place while your business winds up footing the bill for their continuing training.

  • Gain Access to Certified Professionals in Advanced Network Issues
    The majority of smaller service firms or freelance engineers specializing in small business network consulting are capable of delivering routine fixes but lack the experience to work efficiently with complicated IT configurations that have a variety of operating systems, multiple locations, VoIP systems, mobile workers, interconnected financial and analytical software, eCommerce, and custom business software. Progent's background with worldwide companies and Progent's large group of experts can be valuable to your business because enterprise environments are inherently complicated, support issues demand thorough understanding of in numerous technical areas, and reaching a high degree of stability, reliability, and protection calls for industry-tested leading practices.

  • Create a Solid Basis for Growth
    Small companies typically start with an IT system implemented on a shoestring budget. Without a solid architecture, a series of band-aid repairs often get tossed onto of a marginal foundation. As a company evolves, stability and expandability issues can undermine the success of the business. These networks need proper assessment, smart strategic planning, and broad-based expertise to migrate to an IT infrastructure that will provide the solid basis to handle current business requirements and ease future growth.

  • Work with Solution Providers, Not Resellers
    Smaller companies need guidance and education to work through an increasingly complicated maze of IT alternatives offered for enabling business growth and enhancing efficiency. They do not need an IT engineer or support organization that attempts to promote products. Progent avoids conflicted motives by not selling any products. Progent sells services and expertise exclusively. This allows Progent to align consulting support services with the real needs of clients. Mixing network consulting and product reselling can lead to a conflict where the recommended solution is built around a predetermined technology rather than being driven by the true needs of a small business.

Contact Progent
If your Salem, Oregon company needs to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Assistance
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's work environment will allow you to become a better consultant by improving your technical skills and increasing the satisfaction of your clients. Progent makes good on this promise by recruiting the top professional talent for you to work with, offering an advanced network and communications infrastructure, using custom application utilities to enable the maximum quality of service, and by streamlining our business models for finding and maintaining clients.

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    Progent can assist you with every stage of Azure cloud migration including needs analysis, readiness assessment, system design, pilot testing, implementation, automated management, performance tuning, software license management, disaster recovery strategies, security policy enforcement, and compliance assessment. Progent can assist your IT staff to configure and debug firewalls and VPN connections so that your clients can safely access to Azure resources, and Progent's Microsoft-certified consultants can help you set up key Microsoft technologies to run in the cloud including Microsoft Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also help you to create a hybrid cloud ecosystem that transparently combines on-premises datacenters with Azure-based services.

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    Progent can assist you to configure Cisco wireless LAN controller appliances to manage and monitor Wi-Fi networks of all sizes. Progent can help you to administer and debug your current Cisco-based Wi-Fi environment or carry out an efficient upgrade to Cisco's modern Wi-Fi controller technology.

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    Cisco offers an extensive product line of routers that includes routers built to deliver the protection, bandwidth, and availability demanded by customers from small offices to global enterprises and service providers. Cisco routers include support for redundancy, transparent failthrough, and backup power for improved reliability and network uptime. Progent can show you how to select and configure Cisco routers to establish a solid foundation for your IT system and to make it economical to expand as you add new users, start new offices, install new services, open your network to clients and partners, and support a more mobile workforce. Progent offers expertise in a variety of routers powered by Cisco's IOS platform, such as the Cisco 800 family of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for the network core, plus legacy 2500 and 2700 Routers.

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    Progent's pricing policy is to bill for phone service and in-person help by the minute. Consequently, you are billed just for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no retainer for support services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast repairs so you will not be forced to allow minor problems to stay unaddressed.

  • BlackBerry Smartphone Remote Technical Support BlackBerry Wireless Technical Consultant

  • SQL 2008 Analysis Services Consultant
    24x7 Microsoft SQL Server 2008 Support Outsourcing

    SQL Server 2008 delivers indispensable, familiar tools to IT experts as well as to network users, reducing the difficulty of designing, integrating, managing, and accessing enterprise information and database programs on platforms ranging from mobile devices to enterprise data systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2008 require an IT consultant with hands-on experience and broad knowledge in planning and deploying information-based, comprehensive business technology applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET platform.

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    Skype for Business high availability Consultants

    Lync Server 2010 provides Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, as well as VoIP and traditional public switched telephone network (PSTN) telephony. Lync 2010 can enhance the capability of Exchange Server, SharePoint and Office or cloud-based Office 365 and streamlines administration through integration with Active Directory. Lync can also reduce capital and operational costs by doing away with VoIP equipment and subscription services, PBX systems, or legacy teleconferencing technology. Progent's certified IM and Presence experts offer remote and on-premises support services to assist you to maintain and troubleshoot your current Lync 2010 deployment or evaluate the advantages of migrating from Lync to Skype for Business, which is the renamed and revamped release of the product family. Progent can also assist you to design and carry out an efficient Skype for Business upgrade.

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    Online Help Windows Server 2016 High Availability

    Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to plan and deploy a disaster recovery solution built around Microsoft's latest Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for enterprise-class network-attached storage using commodity hardware, Virtual Machine Load Balancing for improving the performance and fault-tolerance of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for easy, affordable creation of a stretch cluster quorum witness.

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    Progent can help your business in all phases of your upgrade to Microsoft Exchange 2016 such as planning high availability (HA) system topology for a local, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; determining storage capacity required for your virtual machines, mailbox databases and log files; setting up hardware load balancing for fault-tolerant client access services; designing, configuring and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client remediation with Office desktop or Office 365; and configuring Outlook on the web.

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    Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their operations by automating key sales activities including listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales processes, vendors can broaden their reach, lower their cost of sales, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and expedite your ROI.

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    Progent offers national online help and consulting services for companies that run UNIX, Linux, or Solaris environments or whose IT systems feature a combination of UNIX and Microsoft products. Remote IT help offers maximum return for your information technology budget by protecting client efficiency and limiting the hours charged for computer repair services. Advanced online support tools and experienced technicians and consultants allow Progent to solve most IT problems without wasting time and money by traveling to your site. In the vast majority of situations your IT problems can be dealt with by telephone or through a combination of telephone support and remote connectivity. Progent can make available Cisco CCIE infrastructure engineers and CISSP certified security professionals to help you with the most difficult network problems.

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    Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, implementing, enhancing and fixing System Center Operations Manager environments and can provide organizations of any size expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help you to design an architecture for System Center 2012 Operations Manager servers that provides the performance and availability required to watch over your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to import and set up Microsoft SCOM 2012 management packs according to leading practices for monitoring network infrastructure as well as Microsoft and third-party applications and services. Also, Progent can provide responsive online or on-premises technical support to help you to fix critical issues detected by System Center 2012 Operations Manager.

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    Progent's management team includes industry veterans with decades of background providing computer consulting, troubleshooting, and long-term information system planning to businesses ranging from startups to Fortune 500 companies. Great support requires great personnel, and Progent has put together a management team able to provide businesses with the top service value available anywhere.

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    Progent can give you access to programmers who can customize your Microsoft Business Solutions ERP, MRP, and accounting system applications to suit your specific business requirements. Progentís Microsoft-certified consultants provide expertise in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Solomon, and Microsoft Retail Management System. Progent also offers custom e-Commerce consulting support for safe, corporate-wide information sharing plus integration with Customer Relationship Management products.

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    The Contact Center support delivery model used by Progent offers small businesses an dependable option to dependence on freelance consultants by offering extensive technical knowledge accessible to numerous support teams, optional round-the-clock access to emergency assistance, fast escalation to world-class experts for handling even the most complex problems, support consistency and reliability, prompt follow through overseen by veteran service administrators, a choice of convenient techniques for requesting service jobs, plus a high level of progress visibility enabled by ticket updates and available through a web portal.

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    Progent can help you in all facets of your migration to Microsoft Exchange 2016 such as designing high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange and Windows Server 2012 R2; migrating mailboxes; Hyper-V design; determining storage capacity required for your VMs, mailbox databases and log files; setting up hardware load balancing for fault-tolerant client access services; planning, configuring and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.

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    Microsoft SQL Server 2014 includes significant enhancements in key areas including speed, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that operates transparently across all types of applications including OLTP, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective remote and on-premises consulting services such as system design, deployment, administration, troubleshooting, and application development services to help businesses of any size to achieve fast return from their SQL Server 2014 deployment.

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    Progent's Microsoft certified consultants offers offsite and onsite consulting expertise to help your company to manage, support, and repair computers powered by Microsoft Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for change management, data and identity protection, disaster recovery, online connectivity, smartphone and tablet management, wireless configuration, and remote network monitoring.

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    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks.

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    Cisco's Firepower NGFWs Firewalls provide a major performance boost over Cisco's previous-generation ASA 5500-X security appliances and include centralized management of modern cybersecurity capabilities like application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall experts can assist your organization to design and execute an efficient migration to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's cloud-based services to create and centrally control IT environments that include branch offices, data centers, and cloud resources.

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    Progent's Cisco Jabber consultants can provide online or onsite expertise to assist organizations of any size to design, deploy, maintain, upgrade or debug Cisco Jabber environments and Cisco Unified CM infrastructure. Progent can provide in-depth support for the technologies that go into building an end-to-end Cisco Jabber solution including Cisco network appliances and management software, Microsoft Office applications, Windows and Mac computers, Apple iOS and Google Android smartphones and tablets, SIP trunking, Wi-Fi networks, cyber security, cloud computing, immersive telepresence systems, PBX systems, business continuity, and other components of a cohesive collaboration ecosystem.

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    Microsoft allows you to create transparent hybrid ecosystems that combine Office 365 and on-premises Exchange systems. This permits you to have certain Exchange mailboxes hosted at your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can assist you with any facet of planning, implementing and debugging your hybrid Office 365 Exchange Online deployment. Progent's Exchange specialists can provide as-needed support to help you resolve stubborn technical issues and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 solution is completed on schedule and on budget.

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    Progent's Microsoft-certified consultants offer remote or onsite support to help businesses of any size to plan, deploy, administer, and repair a backup/restore system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to upgrade from older releases of Data Protection Manager or from another backup system, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud, or hybrid environments. Progent can provide as-needed support for resolving particularly challenging problems, or full project management support. Progent can also assist you to incorporate Data Protection Manager into a comprehensive disaster recovery strategy.

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    Progentís experienced Cisco IT security consulting professionals provide high-level PIX and ASA Firewall consulting support including infrastructure design, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers robust user and software policy enforcement, sophisticated attack protection, and secure access services. Ranging from economical, easy-to-install desktop appliances for small and home offices to scalable enterprise-grade appliances, Cisco PIX Firewall and ASA Firewalls provide advanced protection, high throughput, and excellent availability for IT systems of any size. PIX and ASA Firewalls are based on a hardened, purpose-built operating system, minimizing common OS-specific security holes.

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  • Remote Technical Support Offsite DPM Data Backup Service Offsite DPM Managed Data Backup Service Technical Consultant
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    Progent can help your business to support System Center 2007 Configuration Manager (SCCM 2007) to simplify administration, enhance compliance, and boost worker output by making sure that critical applications are always current, managing licensing, and reporting usage profiles so you can make smart purchasing choices. When your organization is set to update your SCCM 2007 change management ecosystem, Progent can assist you to prepare for and carry out a smooth move to System Center 2012 Configuration Manager.

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    MS Office Communications Server delivers Instant Messaging and Real Presence in a scalable, world-class solution featuring advanced protection, transparent compatibility with other Microsoft software, an expandable, standards-based development platform, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server offers lower costs and elevated operational efficiencies, increased worker productivity, and stronger intellectual property security. Microsoft Office Communications Server has been replaced by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's certified IM and Presence consultants offer remote and on-premises configuration support and mediation services for your Office Communications Server 2007 environment and can help you to evaluate the advantages of upgrading to Skype for Business. Progent can also assist you to plan and execute an efficient upgrade that will add business value to your information network

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    Progent can assist small and medium-size organizations to provision their at-home employees with transparent access to public cloud applications and services.

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  • Support Outsourcing Windows Server 2016 Disaster Recovery Planning Support and Help Windows Server 2016 upgrade
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    Progent's Cisco-certified wireless consultants can assist your organization to evaluate the benefits of using Catalyst wireless controllers to manage Wi-Fi deployments of any size. Progent can help you to support and debug your existing Wi-Fi network or help you plan and implement an efficient transition from legacy Wi-Fi controllers to modern models.

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  • VMware GSX Server Consultancy Consultants VMware vCloud Suite
  • Windows 2008 Cluster Technical Support Services Expert Microsoft Certified Remote Troubleshooting Fault-tolerant Failover Clustered Servers
  • Windows SBS Online Consulting Award Winning Consultant Microsoft Windows SBS
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  • Windows Server 2016 upgrade Technical Consultant Windows Server 2016 Hybrid Configuration Consultant Services
  • wireless IP phone integration Configuration wireless IP phones and CUCM Remote Support

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