Low-cost Computer Troubleshooting from Microsoft certified Professionals for Businesses in Salem, OR
By offering professional know-how whenever you require it, providing in-depth knowledge for key applications, offering innovative services such as virtual data center hosting, invoicing only for help you receive, and charging no sign-up fees or retainers for standard services, Progent helps you to maximize the business value of your It network and minimize service costs. Progent recognizes that information system security, dependability, and efficiency are as important to small companies as to major corporations but that smaller organizations don't have the leverage to invest heavily in information technology and internal service groups. Progent's fundamental competitive advantage is that no IT consulting firm can equal Progent's capability to deliver the network support your business requires whenever you need it and at prices you can justify.
For larger businesses, Progent can provide co-sourcing and project management support to reinforce the technical skills of your internal IT service personnel. This can cut costs and help meet schedules for major projects like software programming, business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also provide the services of accredited consultants to help your business to plan and implement your cloud computing strategy.
Core Products and Technologies Serviced by Progent for Businesses in Salem, Oregon
Progent's national team of certified support professionals offers assistance for virtually all aspects of network systems found in businesses of all sizes. Practice areas served by Progent in Salem include:
Service Delivery Alternatives for Salem, Oregon Companies
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and IT administration. Progent's model for delivering computer support is built on the Call Center structure familiar to big IT support organizations. Progent's Contact Center Support Mechanism promotes rapid support, thorough activity documentation, consistent follow-up, and strict cost monitoring across a range of IT service delivery options that include remote troubleshooting, in-person support, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center offers emergency and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can help clients to analyze and fix hardware and software issues without the cost or delay of in-person support calls. The background of Progent's network engineers allows them to handle the majority of network problems rapidly. For complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-accessible registration process for first-time customers to address urgent network problems and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out additional information concerning Progent's online computer support services.
- Onsite Support
Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote support experts to give small businesses the best of both worlds: in-person service professionals when you need them plus the on-line expertise of Progent's seasoned staff of IT engineers, security specialists, and business application programmers. The wait time for on-site support calls is usually under one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details about how to sign up for Progent's in-person computer support.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. To learn more, visit Help Desk Services.
- Consulting Expertise
Progent offers small businesses affordable availability of world-class consultants who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, network security engineering, fault tolerant network engineering, virtual server strategies, plus configuration, programming and training for business applications including accounting, operations, reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects including office relocations and major software upgrades, extended initiatives like management information application programming and customization, database application development and DBA services, and web development, on-going support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system management, or urgent services like data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for key applications such as Exchange and SQL Server in order to provide small companies with higher degrees of availability, protection, and recoverability than is feasible with the type of internal data center that is realistically affordable for most small organizations. Because Progent utilizes the same data centers that host the equipment of many of the world's largest information technology organizations, Progent can save you the expense of building and managing the systems required for enterprise-class environmental control, power failover, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and revisions stay current, protection and performance is continually tracked, and systems are regularly archived and ready for full and rapid restoration. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize organization's servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is in addition convenient for clients to transfer to another support provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that allow businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, system maintenance, and IT management while achieving world-class dependability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered solution, can support the multi- platform and loosely standardized environments typical of smaller companies, and retains control of the software in the customer's hands so that migrating to a different virtualized host is quick, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Support
Progent can provide advanced remote consulting to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that combine on-premises IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight suite of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire threat progression including filtering, identification, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so that any potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup/recovery system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Salem, Oregon Businesses
Progent's staff size, scope of technical expertise, and familiarity with corporate IT support allow small and midsize companies to avoid the problems associated with excessive dependence on thinly staffed support firms or individual engineers.
Teaming with Progent enables your small business to:
- Prevent Excessive Dependence on Freelance Support Consultants
For network services, smaller companies sometimes rely heavily on freelance engineers. Although freelance service providers have lower expenses than larger IT service organizations and can afford to charge apparently smaller fees, they are sometimes unable to react quickly to critical problems. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the lack of backup personnel may require your company to go without help during an emergency. As your small business grows, system downtime or problems with line-of-business programs get more expensive. The dollars you thought you were conserving on an independent consultant can disappear quickly due to lost output. In addition, when independent engineers confront new technologies, the lack of a big consulting group to rely on for assistance requires them to learn in place while your business winds up footing the bill for their continuing training.
- Gain Access to Certified Professionals in Advanced Network Issues
The majority of smaller service firms or freelance engineers specializing in small business network consulting are capable of delivering routine fixes but lack the experience to work efficiently with complicated IT configurations that have a variety of operating systems, multiple locations, VoIP systems, mobile workers, interconnected financial and analytical software, eCommerce, and custom business software. Progent's background with worldwide companies and Progent's large group of experts can be valuable to your business because enterprise environments are inherently complicated, support issues demand thorough understanding of in numerous technical areas, and reaching a high degree of stability, reliability, and protection calls for industry-tested leading practices.
- Create a Solid Basis for Growth
Small companies typically start with an IT system implemented on a shoestring budget. Without a solid architecture, a series of band-aid repairs often get tossed onto of a marginal foundation. As a company evolves, stability and expandability issues can undermine the success of the business. These networks need proper assessment, smart strategic planning, and broad-based expertise to migrate to an IT infrastructure that will provide the solid basis to handle current business requirements and ease future growth.
- Work with Solution Providers, Not Resellers
Smaller companies need guidance and education to work through an increasingly complicated maze of IT alternatives offered for enabling business growth and enhancing efficiency. They do not need an IT engineer or support organization that attempts to promote products. Progent avoids conflicted motives by not selling any products. Progent sells services and expertise exclusively. This allows Progent to align consulting support services with the real needs of clients. Mixing network consulting and product reselling can lead to a conflict where the recommended solution is built around a predetermined technology rather than being driven by the true needs of a small business.
If your Salem, Oregon company needs to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Assistance
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).