Affordable Computer Help from Microsoft and Cisco premier Consultants for Businesses in Salem, OR
By delivering world-class know-how when you need it, providing in-depth knowledge for critical applications, offering high-value services such as virtual server hosting, billing solely for services delivered, and charging no setup or retainer fees for standard services, Progent enables your company to increase the competitive value of your information network and reduce support expenses. Progent understands that information system security, reliability, and efficiency are just as critical to small companies as to major enterprises but that smaller companies lack the leverage to spend aggressively in computer technology and internal support groups. Progent's fundamental competitive advantage is that no IT support organization can match Progent's capability to deliver the IT support expertise your business needs whenever you require it and at a cost you can justify.
For mid-size and large companies, Progent can provide co-sourcing services to supplement the technical skills of your internal network service team. Co-sourcing can cut costs and minimize technical risks for big projects such as application design and development, disaster recovery planning, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition provide access to certified consultants to help your company to plan and implement your cloud strategy.
Main Products and Technologies Serviced by Progent for Business Networks in Salem, Oregon
Progent's national group of certified consultants provides help for virtually all facets of network systems used by companies of any size. Technologies served by Progent in and around Salem include:
Support Delivery Alternatives for Salem, Oregon Companies
Progent has a variety of options for providing small and midsize companies and local governments with affordable IT services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for delivering network support is built on the Call Center operational structure common to big IT organizations. Progent's Help Desk Service Model promotes rapid support, thorough activity documentation, dependable follow-through, and strict expense monitoring for an array of network support delivery modes that include online repairs, in-person support, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can assist clients to analyze and repair hardware and software issues without the expense or delay of on-premises support calls. The background of Progent's network consultants allows them to handle the majority of network issues rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based signup process for new customers to address urgent network problems and Progent charges per minute with no startup fees or time minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out additional details about Progent's online network troubleshooting expertise.
- Onsite Service
Progent provides onsite technical support for registered clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in tandem with Progent's online support engineers to give small and midsize companies the optimal solution: onsite support technicians when you need them plus the remote help of Progent's worldwide team of IT consultants, security professionals, and business software developers. The wait time for on-site service visits is usually less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more concerning how and why to register for Progent's onsite computer support.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems. For details, see Online Help Desk Services.
- Consulting Services
Progent offers small businesses budget-friendly availability of world-class consultants who can provide help with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network security engineering, high availability network consulting, server virtualization strategies, plus integration, customization and support for business software including financials, operations, reporting, sales automation, and productivity suites. Progent can help with one-time projects such as site moves and major software migrations, longer term initiatives like management analytics application development and support, database software programming and DBA support, and web development, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency services like disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for critical business applications such as Exchange and MS SQL in order to provide small companies with higher degrees of availability, protection, and performance than is possible with the type of internal data center that is realistically affordable for the majority of small and midsize businesses. Since Progent utilizes the same facilities that support the equipment of some of the world's largest IT companies, Progent can save you the expense of building and managing the infrastructure needed for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and service packs stay updated, security and performance is constantly tracked, and systems are consistently backed up and available for full and prompt recovery. Learn additional information about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize company's production servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is also easy for clients to migrate to another service provider or to move internally when your business situation warrants it. Progent's Private Cloud hosting is based on tested virtualization techniques that allow businesses with mixed environments to benefit dramatically on the expense of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class reliability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered package, can handle the multi- platform and non- standardized environments common with smaller companies, and keeps control of the software licenses in the client's possession so that moving to a new virtual host is fast, safe, and affordable. This eliminates becoming a prisoner of a single hosting service while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent can provide advanced online support to help businesses of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine physical resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the complete threat progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, apps and virtual machines that have become lost or corrupted due to hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more complex collection of network products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's
CISSP-Certified security experts,
CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts offer a business-wide perspective on network protection and can help with advanced security projects like SIEM solutions to help enterprises comply with industry guidelines and government mandates for network data protection and reporting.
The scope and depth of Progent's consulting staff offer a unique array of advantages to companies wishing to maximize the business value of their information network within a reasonable budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional experience, at the forefront of IT support, performing a broad range of IT tasks for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting team. This means that you get not only world-class technical capability, but also a consultant with field-tested methods for fixing actual IT problems rapidly.
Learn more details about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to charge for remote support and on-premises help by the minute. Consequently, you are billed only for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no sign-up fee and requires no monthly commitment for services delivered during normal working hours. Many support firms impose large minimum payments or bill in increments of fifteen minutes or more. Progent's small pricing granularity avoids major invoices for quick solutions. An additional benefit of granular billing is that customers will not be inclined to allow incipient issues to stay unaddressed until they grow into major ones.
Learn more about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Support
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or local service organizations who offer minimal documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports given by each staff member to every customer. The discipline of detailing and archiving support records results in more efficient service and eliminates a variety of typical problems such as when a support client is virtually held captive to a consultant who refuses to release vital service information.
Read more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has few competitors. Small businesses who utilize independent service providers or who employ in-house IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
Learn more details concerning Progent's knowledge transfer services.
In case your Salem, Oregon company needs to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Network Support
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).