Salem, OR Remote Support from World-class Computer Network Troubleshooting Consultants
Progent's computer network support services can provide your Salem, OR company low cost and dependable support from Microsoft and Cisco certified computer experts. By providing network consulting service when you require it, providing advanced expertise for critical technologies, offering unique support such as automated server monitoring, and billing only for support you use, Progent offers your Salem, Oregon company an economical solution for optimizing the business value of small business networks. If you have a local system, rely on cloud-based resources, or manage a hybrid cloud/on-premises solution, Progent is the smart way for organizations and local governments to build and support a robust and safe information system and to benefit from fast availability of the seasoned support typically restricted to businesses who can afford a large internal information technology staff.
For larger businesses, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your internal IT support personnel. This can cut costs and minimize technical risks for major projects like application design and development, business continuity preparedness, security audits, merging datacenters, or software migrations.
Progent can also provide access to accredited consultants to help your business to plan and execute your cloud strategy.
Key Technical Areas Supported by Progent for Salem, Oregon Businesses
As a Microsoft-certified Partner computer support company that maintains a large group of Cisco Premier CCIE network consultants and Apple Computer accredited consultants, Progent provides urgent troubleshooting and low-cost online consulting to Salem, OR small businesses for a wide array of information technologies such as:
Service Delivery Alternatives for Salem, Oregon Companies
Progent has a selection of alternatives for providing small companies with affordable IT services for troubleshooting, system architecture, hosting, and network management. Progent's model for providing IT support is built on the Call Center operational structure familiar to big IT support groups. Progent's Help Desk Service Mechanism ensures fast response, comprehensive service records, dependable follow-through, and tight expense control for a range of IT service delivery options that include remote repairs, onsite help, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support professionals can assist customers to analyze and fix hardware and software issues without the cost or delay of on-premises service visits. The experience of Progent's network consultants allows them to resolve the majority of IT issues quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for new customers to accommodate emergency network problems and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn more information about Progent's remote computer support expertise.
- Onsite Support
Progent offers on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's online support engineers to deliver small and midsize businesses the ideal combination: onsite service professionals when you need them as well as the remote help of Progent's worldwide team of network consultants, security professionals, and business application programmers. The wait time for in-person service calls is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more details about how to register for Progent's in-person computer support services.
- Phone Support
Progent's Contact Center Services are designed for small and midsize businesses who require prompt and reliable support from a professional Helpdesk with effective telephone assistance, remote troubleshooting capability, and enough technical strength for full escalation. Because smaller businesses typically have limited IT budgets and can provide scant executive attention for handling IT support, Progent's Helpdesk Services can be the most cost-effective way to ensure that small business computer systems are always productive. Read more about Progent's Helpdesk outsourcing services.
- IT Consulting Expertise
Progent offers small businesses budget-friendly availability of world-class consultants who can provide help with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, non-stop it system design, server virtualization strategies, plus configuration, customization and training for small business applications such as accounting, ERP and MRP, business analytics, CRM, and productivity software. Progent can provide assistance with one-shot projects including site relocations and massive system upgrades, longer term initiatives such as management analytics application development and support, relational database software development and DBA support, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency response such as disaster recovery and virus removal.
- Application Hosting
Progent can host critical applications like Exchange Server and SQL Server in order to provide small and midsize companies with higher levels of dependability, security, and recoverability than is feasible using the type of internal data center that is practical for most small and midsize organizations. Because Progent uses the same facilities that support the gear of some of the world's largest IT organizations, Progent can eliminate the expense of creating and maintaining the infrastructure required for world-class environmental control, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs stay updated, security and performance is constantly monitored, and systems and data files are consistently archived and ready for complete and rapid recovery. Learn more concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize company's production servers in a setting that not only provides the highest level of fault-tolerance and scalability but that is in addition easy for customers to migrate to a different service provider or to move internally when your situation warrants it. Progent's Private Cloud hosting is founded on mature virtualization technologies that permit companies with multi-vendor environments to save significantly on the costs of capital equipment, system support, and IT management while getting enterprise-class availability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed package, can handle the multi- platform and non- standardized networks typical of smaller companies, and retains control of the software in the customer's hands so that migrating to a different virtualized system is fast, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the savings related to SaaS hosting services.
- Hybrid Cloud Migration Services
Progent offers expert remote support to help companies of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that utilize local resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's affordable ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to deliver web-based control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so all potential problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity programs important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex collection of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's
CISSP-Certified security experts,
CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance professionals can provide a business-wide view of network protection and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help companies comply with business standards and government regulations for network data protection and incident reporting.
The scope and depth of Progent's engineering team offer a powerful array of benefits to customers trying to increase the productivity of their IT network within an affordable budget. These advantages include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on professional experience, in the trenches of IT service, executing a broad variety of technical tasks for an extensive array of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested approaches for resolving real-world network problems efficiently.
Learn more details concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to charge for online service and in-person visits by the minute. As a result, you are billed just for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no sign-up charge and requires no monthly commitment for services provided during normal working hours. Many service firms demand large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity does away with big invoices for fast solutions. An additional benefit of granular invoicing is that your company are not inclined to allow less critical problems to stay unaddressed until they become major problems.
Read additional information about Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local service firms who offer scant documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation sent by every staff member to every customer. The discipline of documenting and archiving service activity results in more effective service and avoids a variety of common problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.
Read more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Small companies who work with independent consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.
Find out more details concerning Progent's knowledge transfer services.
How to Contact Progent
If your Salem, Oregon business wants to get in touch with Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Fast Online Network Support
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).