Expert Remote Service for Salem, Oregon Networks from Microsoft Certified Consultants
Small businesses have typically been overlooked by major network service firms. Some small businesses allow themselves to become overly dependent on individual engineers or small support firms who don't have the size or broad knowledge to react promptly or efficiently to technical emergencies. Other small companies turn to giant service firms staffed with technicians able to provide standardized solutions to ordinary problems but who do not have the experience and technical scope to handle the variety of environments and absence of standards that characterizes small company IT systems.
Progent's proven methodology for providing affordable and effective network service to small businesses has made Progent among the premiere Microsoft-certified network service organizations in the United States. Progent has delivered online help to companies in every state in the country (refer to Progent's client testimonials).
For medium-size and enterprise businesses, Progent offers co-sourcing services to add to the subject matter expertise of your internal IT support team. Co-sourcing can cut costs and help meet schedules for major projects such as application programming, business continuity planning, network security audits, merging datacenters, or technology migrations.
Progent can in addition provide access to certified experts to help your company to plan and implement your cloud strategy.
Core Areas of Expertise Serviced by Progent's Consultants for Business Networks in Salem, Oregon
Progent's national team of industry certified support professionals offers assistance for all aspects of information systems found in companies of any size. Technologies served by Progent in Salem include:
Support Delivery Options for Salem, Oregon Companies
Progent offers a variety of options for providing small businesses with affordable computer services for troubleshooting, consulting, hosting, and IT management. Progent's paradigm for delivering network support services is based on the Help Desk structure common to larger IT organizations. Progent's Helpdesk Support Model ensures rapid response, comprehensive activity records, consistent follow-up, and strict cost monitoring for an array of network service delivery modes that include remote repairs, onsite help, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center offers urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified support professionals can assist clients to analyze and fix hardware and software problems without the expense or delay of travel for onsite service calls. The background of Progent's IT consultants makes it possible to handle the majority of network issues rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible registration process for new clients to address emergency network problems and Progent bills by the minute with no sign-up charges or time minimums, so you pay only for the help you receive. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Learn additional information concerning Progent's online network support expertise.
- Onsite Support
Progent offers onsite technical assistance for registered customers in larger cities in the U.S. Progent's onsite service technicians can work in tandem with Progent's online support engineers to deliver small businesses the best of both worlds: hands-on support technicians when you need them plus the on-line expertise of Progent's worldwide team of IT consultants, security specialists, and business software developers. The wait time for in-person support calls is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises service. Learn more details about why to register for Progent's onsite network support.
- Help Desk
Progent's Help Desk Call Center Services are designed for small and midsize businesses who require prompt and reliable support from a professional Help Desk with efficient telephone assistance, online repair capability, and enough technical depth for all needed escalation. Since small and midsize companies usually are constrained by tight IT funds and can spare little executive attention for dealing with network support tasks, Progent's Contact Center Outsourcing Services could be the most efficient option to make sure that business computer networks stay up and running. Learn more about Progent's Helpdesk services.
- Consulting Services
Progent offers small companies affordable availability of enterprise-class IT professionals who can deliver help with vital technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network security engineering, fault tolerant network engineering, virtual server solutions, plus integration, customization and training for small business software including financials, ERP, management reporting, CRM, and office productivity software. Progent can help with one-shot projects such as office relocations and massive software migrations, longer term projects such as business information application programming and support, relational database software programming and DBA services, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and system management, or emergency services such as disaster recovery and malware removal.
- Application Hosting
Progent offers hosting for mission-critical applications like Exchange and Microsoft SQL in order to provide small and midsize businesses with greater levels of dependability, security, and performance than is possible using the class of internal data center that is practical for the majority of small organizations. Since Progent utilizes the same data centers that host the equipment of many of the planet's largest IT companies, Progent can save you the cost of building and maintaining the systems required for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that upgrades and revisions remain updated, protection and efficiency is continually tracked, and systems are regularly backed up and ready for complete and rapid recovery. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize company's production servers in an environment that not only provides the top level of dependability and scalability but that is in addition simple for clients to migrate to another support provider or to bring in-house when your situation warrants it. Progent's Private Cloud hosting is based on mature virtual server technologies that permit small businesses with mixed networks to save significantly on the costs of hardware, system support, and IT management while getting enterprise-class reliability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered solution, can handle the multi- platform and loosely standardized networks typical of smaller businesses, and keeps control of the software licenses in the client's hands so that migrating to a new virtual host is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent offers expert online support services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine local resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's low-cost ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the complete threat progression including protection, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical files, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity programs important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an ever more complex array of infrastructure products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's
CISSP-qualified cybersecurity consultants,
CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide view of system security and can help with complex security programs such as SIEM solutions to help companies comply with business guidelines and government mandates for network data protection and incident reporting.
The scope and size of Progent's engineering team bring a unique array of benefits to customers wishing to increase the business value of their information network within a reasonable budget. These benefits include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco qualified experts average more than ten years of hands-on professional background, at the forefront of IT service, performing a broad variety of technical tasks for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This means that you get not only world-class technical capability, but also a consultant with proven approaches for repairing real-world network problems quickly.
Read additional information concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to charge for phone service and on-site visits by the minute. As a result, you pay just for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no sign-up charge and asks no monthly commitment for support services delivered during regular business hours. Many service firms impose substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity avoids major bills for quick repairs. Another advantage of granular pricing is that customers are less tempted to allow simple problems to fester until they become major ones.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Support
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support organizations who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support reports sent by each staff member to every client. The discipline of detailing and archiving support records results in more effective support and eliminates a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
Learn more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent has little competition. Small businesses who utilize independent service providers or who maintain in-house support staffs gain when Progent transfers information about critical technology and proven processes to make their IT environments more robust, protected, and efficient.
Find out more concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Salem, Oregon company needs to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Support
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).