Salem, OR Remote Support from Certified Computer Network Troubleshooting Consultants
Progent's network tech support services can deliver your Salem, OR company cost-effective and dependable access to enterprise-class consulting experts. By delivering network consulting help when you require it, providing advanced expertise for key applications, offering value-added services such as automated server monitoring, and billing only for support you use, Progent offers your Salem, Oregon business an economical solution for maximizing the productivity of small business information systems. Whether you have an onsite system, rely on cloud-based resources, or manage a hybrid cloud-and-local solution, Progent is the smart choice for businesses to create and maintain a reliable and safe information network and to benefit from quick availability of the experienced help ordinarily restricted to enterprises who are able to maintain a large internal IT group.
For larger businesses, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal IT support group. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as application programming, disaster recovery planning and testing, security audits, office consolidations, or software migrations and upgrades.
Progent can also provide the services of accredited experts to help your company to design and implement a sensible cloud computing strategy.
Key IT Areas Serviced by Progent for Business Networks in Salem, Oregon
Progent offers the services of qualified experts for all facets of business network technology deployed in small companies. Technologies serviced by Progent's consultants include:
Support Delivery Alternatives Available for Salem, Oregon Companies
Progent offers a selection of alternatives for providing small businesses and local governments with cost-effective IT services for technical support, consulting, hosting, and IT administration. Progent's model for providing network support services is built on the Call Center structure familiar to big IT support groups. Progent's Help Desk Service Mechanism promotes rapid response, comprehensive activity records, consistent follow-up, and strict cost monitoring for a range of IT support delivery alternatives that include remote troubleshooting, in-person support, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Remote Service
Progentís Technical Response Center provides urgent and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified service professionals can help customers to troubleshoot and repair hardware and software problems without the expense or time loss of travel for onsite support calls. The background of Progent's network consultants allows them to handle the majority of IT problems quickly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible signup procedure for first-time clients to address urgent network problems and Progent charges by the minute with no sign-up charges or minimums, so you are invoiced only for the help you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn additional information concerning Progent's online computer troubleshooting services.
- On-site Service
Progent provides onsite computer support for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in tandem with Progent's online service experts to deliver small and midsize businesses the best of both worlds: hands-on support professionals when you need them plus the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The wait time for in-person support visits is typically under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises service. Learn more details about how to register for Progent's onsite computer service.
- Phone Support
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. To learn more, see Online Help Desk Services.
- IT Consulting Expertise
Progent offers small businesses budget-friendly availability of world-class consultants who can deliver assistance with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network security engineering, non-stop network design, server virtualization solutions, plus integration, customization and training for business software such as financials, operations, management reporting, CRM, and office productivity software. Progent can help with one-time projects such as site relocations and massive software migrations, extended projects such as management analytics software programming and support, database application development and DBA services, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent services such as data restoration and malware cleanup.
- Application Server Hosting
Progent can host mission-critical applications like Exchange Server and MS SQL in order to provide small companies with greater levels of availability, protection, and performance than is possible using the type of in-house data center that is realistically affordable for the majority of small and midsize businesses. Because Progent uses the same data centers that support the equipment of some of the world's largest information technology companies, Progent can save you the cost of building and maintaining the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions stay updated, protection and performance is constantly tracked, and systems are consistently backed up and available for complete and rapid restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting services for the entirety of a small company's production servers in a setting that not only delivers the top level of dependability and scalability but that is also convenient for customers to transfer to a different service firm or to move internally when your business situation warrants it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that permit companies with multi-vendor networks to benefit significantly on the costs of capital equipment, system support, and network administration while achieving enterprise-class dependability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered solution, can support the multi- platform and loosely standardized networks common with smaller companies, and retains ownership of the software licenses in the client's possession so that moving to a new virtualized system is fast, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Support
Progent can provide expert remote support to help businesses of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's low-cost ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your Progent consultant so all looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup environment that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity applications used by most small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an increasingly sophisticated array of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Certified security experts,
CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-certified information assurance experts can provide a company-wide view of network security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government requirements for IT data protection and incident reporting.
The scope and depth of Progent's consulting team bring a unique set of advantages to companies wishing to maximize the productivity of their IT system within a realistic budget. These benefits include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry background, at the front lines of network support, executing a wide range of IT tasks for a large mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This means that you get not only world-class technical capability, but also a support engineer with field-tested approaches for solving real-world network problems quickly.
Read additional information about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to bill for phone support and in-person visits per minute. As a result, you pay exclusively for delivered support. Progent does not demand a higher rate for after-hours or priority service, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services delivered during normal business hours. Many support firms demand substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's small billing granularity avoids major invoices for fast repairs. An additional benefit of granular billing is that you will be less inclined to permit minor problems to stay unaddressed until they grow into major problems.
Find out additional information about Progent's value pricing for IT outsourcing.
- Full Documentation of Network Support
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or small support firms who offer scant documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports given by every consultant to every client. The practice of detailing and archiving service activity results in more effective support and avoids a slew of common problems such as when a support client is virtually held captive to a consultant who refuses to release vital service information.
Learn additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces few competitors. Small companies who utilize independent consultants or who employ internal support personnel gain when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.
Find out more about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Salem, Oregon company needs to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Immediate Online Network Support
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).