Salem, OR Online Support from World-class Computer Troubleshooting Experts
Progent's computer network tech support services can deliver your Salem, OR company affordable and dependable access to enterprise-class consulting experts. By delivering network support help when you need it, providing advanced expertise for vital technologies, offering value-added support such as 24x7 network monitoring, and billing only for support you receive, Progent gives your Salem, Oregon company an affordable option for maximizing the profitability of small-scale business networks. If you run a local datacenter, connect to cloud-based resources, or manage a hybrid cloud/on-premises solution, Progent is the smart way for organizations to build and manage a robust and secure IT system and to benefit from quick access to the skilled help usually available only to corporations who are able to support a large internal IT organization.
For mid-size and large companies, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house network support group. Co-sourcing can reduce expenses and minimize technical risks for major projects like application programming, business continuity planning, security audits, office consolidations, or technology migrations.
Progent can in addition provide the services of certified consultants to help your company to design and implement a sensible cloud strategy.
Core IT Areas Supported by Progent for Business Networks in Salem, Oregon
Progent offers the support of certified consultants for all facets of business network technology deployed in small companies. Technologies serviced by Progent's consultants include:
Support Delivery Options Available for Salem, Oregon Businesses
Progent has a selection of alternatives for providing small and midsize companies with cost-effective IT services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for providing IT support is based on the Help Desk Call Center structure familiar to big IT support groups. Progent's Help Desk Support Model promotes rapid support, thorough activity records, consistent follow-through, and tight cost control across a range of IT service delivery options that include remote troubleshooting, onsite support, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can help customers to troubleshoot and repair network problems without the cost or delay of travel for onsite service visits. The experience of Progent's IT consultants makes it possible to resolve most network problems rapidly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based signup process for new clients to address emergency situations and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn additional information concerning Progent's remote computer support services.
- Onsite Support
Progent offers on-site computer assistance for signed-up customers in larger cities in the United States. Progent's on-site service personnel can work in tandem with Progent's online service engineers to deliver small businesses the optimal solution: hands-on service professionals when you need them as well as the on-line help of Progent's seasoned staff of network engineers, security specialists, and business software developers. The wait time for in-person service visits is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more details about how and why to sign up for Progent's in-person network service.
- Help Desk
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. for more information, visit Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small companies affordable availability of world-class IT professionals who can deliver assistance with vital technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security consulting, fault tolerant network engineering, server virtualization solutions, plus configuration, programming and support for small business programs including financials, ERP, reporting, CRM, and office productivity suites. Progent can help with one-time projects such as site relocations and major system upgrades, extended initiatives such as business reporting software development and customization, relational database software development and DBA support, and web design, on-going support including System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or emergency response such as data restoration and virus cleanup.
- Application Hosting
Progent can host key business applications like Exchange and Microsoft SQL Server to provide small and midsize businesses with higher levels of availability, security, and recoverability than is feasible with the class of on-site data center that is achievable for the majority of small organizations. Because Progent uses the same facilities that support the equipment of some of the planet's largest IT companies, Progent can save you the cost of creating and maintaining the systems required for world-class environmental control, electrical failover, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and service packs stay updated, protection and performance is constantly monitored, and systems and data files are regularly archived and available for complete and rapid restoration. Learn more about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for all of a small company's production servers in an environment that not only provides the highest level of availability and scalability but that is in addition convenient for clients to migrate to a different support provider or to move in-house if your situation calls for it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that allow businesses with mixed networks to save significantly on the expense of capital equipment, infrastructure support, and network management while getting world-class reliability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered service, can handle the mixed- platform and non- standardized environments typical of smaller businesses, and retains ownership of the software in the customer's possession so that migrating to a new virtual host is fast, safe, and affordable. This eliminates ending up a prisoner of a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent can provide advanced online consulting services to help businesses of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that utilize on-premises IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including protection, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so all looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with data security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup system that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Salem, Oregon Businesses
Progent's size, breadth and depth of information technology expertise, and familiarity with corporate network consulting enable small companies to sidestep the pitfalls associated with over dependence on thinly staffed support firms or freelance consultants.
Working with Progent enables your business to:
- Prevent Over Reliance on Individual Consultants
For IT support, small businesses sometimes rely heavily on independent consultants. Although individual support engineers have lower overhead than more substantial support firms and can typically bill apparently smaller rates, individuals are sometimes too overworked to react quickly to urgent situations. If an independent consultant is busy with different customer, ill, on travelling, or in training, the lack of replacement staff may force your company to go without assistance during an emergency. As your small business grows, system unavailability or difficulties with line-of-business applications become more expensive. The dollars you thought you were saving on a freelancer can disappear quickly due to lost output. In addition, when independent consultants confront new technologies, the unavailability of a big consulting group to count on for advice requires them to train with the meter running while your business ends up with the costs for their ongoing education.
- Gain Access to Expertise in Advanced Network Solutions
The majority of smaller support organizations or freelance engineers who concentrate on small company network support are capable of providing connect-the-dots solutions but lack the background to work cost-effectively with complex network infrastructures that have a variety of operating systems, many offices, Voice over IP implementations, mobile clients, interconnected financial and analytical software, eCommerce, and specialized business software. Progent's background with global companies and Progent's large team of experts can be valuable to your business because big-company environments are by nature complex, integration problems require thorough understanding of in many technical disciplines, and reaching an acceptable degree of stability, reliability, and security calls for enterprise-proven best practices.
- Build a Firm Basis for Growth
Small businesses typically begin with a network implemented on a shoestring budget. Lacking a carefully designed basis, a sequence of band-aid repairs often get piled on top of a weak structure. As a company evolves, stability and scalability issues can undermine the success of the business. These environments need thorough assessment, smart business analysis, and broad-based experience to upgrade to a network infrastructure that will act as the reliable basis to meet current business needs and ease downstream growth.
- Partner with Solution Consultants, Not Product Resellers
Smaller businesses require guidance and education to navigate through an increasingly complicated array of technology options offered for enabling business growth and improving productivity. Businesses do not need a network engineer or service firm that attempts to sell them products. Progent eliminates conflicts of interest by not reselling any products. Progent sells services only. This permits Progent to align technical support services with the genuine needs of clients. Mixing network consulting and product selling can lead to a conflict where the recommended solution is based on a preselected technology rather than being based on the actual requirements of a client.
How to Contact Progent
If your Salem, Oregon business wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Immediate Online Technical Support
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).