Professional Online Help for Salem, Oregon Computer Networks from Microsoft Certified Consultants
Small businesses have typically been underserved by large IT support firms. Some small companies permit themselves to grow excessively reliant on individual engineers or small support organizations who lack the bandwidth or broad knowledge to respond promptly or efficiently to technical crises. Still other small businesses turn to giant service providers staffed with personnel trained to provide by-the-numbers fixes for common issues but who are missing the background and technical scope to handle the diversity of environments and lack of standards that characterizes small business information networks.
Progent's proven methodology for providing low-cost and successful network service to small companies has made Progent one of the top Microsoft-certified network consulting organizations in the industry. Progent has delivered online support to businesses in every state in the United States (See Progent's customer testimonials).
For mid-size and large companies, Progent can provide co-sourcing support to add to the skills of your internal IT support group. Co-sourcing can save money and help meet schedules for major IT initiatives such as software design and development, business continuity preparedness, security evaluations, merging datacenters, or technology migrations.
Progent can also offer access to accredited experts to assist your company to plan and implement a sensible cloud strategy.
Main Products and Technologies Supported by Progent for Office Networks in Salem, Oregon
Progent's team of world-class engineers provides help for all aspects of information technology found in businesses of any size. Practice areas supported by Progent in Salem include:
Service Delivery Alternatives for Salem, Oregon Businesses
Progent offers a selection of options for providing small businesses with affordable computer services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for providing computer support services is based on the Help Desk structure common to larger IT groups. Progent's Helpdesk Service Mechanism promotes rapid support, comprehensive service documentation, consistent follow-up, and strict cost control for a range of IT service delivery options that include online repairs, on-premises help, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center offers emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified service experts can assist customers to analyze and fix network issues without the expense or time loss of in-person support calls. The background of Progent's network engineers makes it possible to resolve the majority of network problems quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-based signup procedure for first-time customers to accommodate urgent network problems and Progent bills by the minute with no startup fees or time minimums, so you are invoiced only for the help you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out additional details about Progent's online computer support services.
- Onsite Support
Progent provides on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in tandem with Progent's online support experts to deliver small businesses the best of both worlds: onsite service professionals when you need them plus the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The wait time for in-person service calls is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises service. Learn more concerning how and why to sign up for Progent's onsite network service.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, see Help Desk Services.
- Consulting Services
Progent offers small and midsize businesses affordable access to world-class IT professionals who can deliver assistance with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security consulting, non-stop it system design, virtual server solutions, plus integration, customization and support for business applications including financials, ERP and MRP, management reporting, CRM, and productivity software. Progent can provide assistance with short-term projects such as office relocations and major system migrations, longer term projects such as management information software development and customization, database application development and DBA support, and web design, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency services like disaster recovery and malware removal.
- Application Hosting
Progent can host mission-critical business applications like Exchange and Microsoft SQL to provide small and midsize companies with higher levels of availability, security, and recoverability than is feasible with the type of on-site data center that is practical for the majority of small organizations. Since Progent uses the same facilities that support the equipment of some of the world's biggest IT companies, Progent can eliminate the investment in creating and maintaining the systems required for world-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and revisions remain updated, protection and performance is continually monitored, and systems are regularly backed up and ready for complete and prompt restoration. Find out additional information about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting for all of a small or midsize organization's servers in a setting that not only provides the top degree of dependability and scalability but that is also easy for clients to transfer to a different service provider or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting is founded on mature virtual server techniques that permit companies with multi-vendor environments to benefit dramatically on the expense of hardware, system maintenance, and network administration while achieving enterprise-class dependability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed package, can handle the mixed- OS and loosely standardized environments typical of small companies, and keeps control of the software licenses in the client's hands so that migrating to a different virtualized system is fast, safe, and affordable. This avoids ending up a captive to a single hosting service while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide advanced online support to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that utilize on-premises IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's low-cost ProSight suite of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital data, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, optimize and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security vendors to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your Progent consultant so that all looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more complex collection of network products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance experts can provide a business-wide perspective on network security and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet business standards and statutory mandates for IT data security and incident reporting.
The breadth and depth of Progent's consulting team offer a unique set of benefits to clients wishing to increase the productivity of their information system within a reasonable budget. These benefits include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry experience, at the forefront of network service, executing a wide range of IT projects for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested methods for resolving real-world IT problems efficiently.
Find out more about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to bill for phone support and on-site help by the minute. As a result, you are billed just for received services. Progent does not impose a higher rate for after-hours or priority support, and Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no registration fee and asks no retainer for services provided during normal working hours. Many service firms demand substantial minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with king-size bills for fast solutions. An additional advantage of granular billing is that clients are less tempted to permit less critical issues to stay unaddressed until they become major problems.
Learn more about Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Support
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or local service organizations who provide scant documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation given by every staff member to every client. The practice of detailing and organizing support activity allows more effective support and eliminates a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Find out more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their scope, Progent can focus on offering high-value services where Progent has few competitors. Small businesses who work with freelance consultants or who maintain internal IT personnel gain when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.
Read more details concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Salem, Oregon company wants to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Fast Online Network Assistance
For fast remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).