Fast, Low-cost Online Computer Network Assistance for Salem, Oregon Small Businesses
For over twenty years, Progent has focused on delivering world-quality network support to customers with small-company IT budgets. Progent has built a powerful service system that features a low-overhead, tightly connected virtual office network, sophisticated remote repair technology, a large pool of engineers accredited in a broad range of technical disciplines, a Call Center service structure that promotes efficiency and guarantees follow-through, a global team of on-line troubleshooting professionals, in-person service dispatching for the majority of most zip codes in the U.S., and a corporate culture committed to solving technical problems in the shortest time and at the least cost to customers.

For larger businesses, Progent offers co-sourcing and project management support to add to the technical skills of your in-house network service team. Co-sourcing can save money and minimize technical risks for major IT initiatives such as software programming, business continuity preparedness, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer the services of accredited consultants to help your business to plan and implement a sensible cloud strategy.

Key Practice Areas Serviced by Progent for Businesses in Salem, Oregon
Progent's nationwide team of certified experts provides support for all aspects of information technology deployed by businesses of any size. Technologies served by Progent in Salem include:

Support Delivery Alternatives Available for Salem, Oregon Businesses
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, and IT administration. Progent's model for delivering IT support services is based on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Helpdesk Service Mechanism ensures rapid response, comprehensive activity records, consistent follow-through, and strict expense monitoring for a range of network service delivery alternatives that include online troubleshooting, in-person support, and top-tier consulting.

  • Online Support
    Progent’s Technical Response Center (TRC) offers emergency and routine online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned support experts can assist customers to analyze and fix network problems without the cost or delay of in-person support visits. The background of Progent's IT engineers makes it possible to handle most IT problems rapidly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible registration process for new customers to address urgent situations and Progent bills per minute with zero startup charges or minimums, so you pay only for the help you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security professionals. Find out additional information concerning Progent's remote network support services.

  • On-site Service
    Progent offers on-site computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote service engineers to give small and midsize companies the optimal solution: onsite support technicians when you require them plus the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The response time for on-site service visits is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite service. Learn more about why to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues. To learn more, see Help Desk Services for Small Businesses.

  • Consulting Expertise
    Progent provides small businesses affordable availability of enterprise-class consultants who can provide help with critical technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, network security consulting, fault tolerant it system consulting, virtualization strategies, plus integration, programming and training for business applications including accounting, ERP, reporting, CRM, and productivity suites. Progent can help with one-time projects including office moves and major system migrations, extended projects like customizing an older MRP platform to a modern Microsoft Dynamics or Dynamics 365 solution, relational database software programming and DBA support, and web design, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and network management, or urgent response such as data restoration and virus removal.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize organization's servers in a setting that not only delivers the top level of dependability and extensibility but that is in addition easy for clients to transfer to another service provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting service is built around mature virtualization technologies that allow businesses with mixed networks to benefit dramatically on the expense of capital equipment, system maintenance, and IT management while achieving world-class dependability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed solution, can support the multi- OS and non- standardized networks common with small companies, and retains ownership of the software in the customer's possession so that migrating to a different virtual system is quick, safe, and inexpensive. This eliminates ending up a captive to a single hosting provider while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced remote consulting services to help organizations of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that utilize physical IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security companies to provide centralized control and comprehensive security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your Progent consultant so any potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity programs important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more complex collection of network technologies such as firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-Premier cybersecurity consultants, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide view of system protection and can help with advanced security projects like SIEM solutions to help companies comply with industry guidelines and statutory regulations for IT information security and incident reporting.

The scope and depth of Progent's engineering team offer a unique set of benefits to clients trying to increase the business value of their information network within an affordable budget. These advantages include:

  • Best Industry Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, at the front lines of network service, performing a broad range of IT projects for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This guarantees that you get not just expert technical skills, but also a support engineer with field-tested methods for resolving real-world IT problems quickly. Learn more concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises help by the minute. As a result, you are billed exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no sign-up fee and requires no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's small billing granularity does away with big invoices for fast fixes. An additional benefit of by-the-minute invoicing is that you won't be tempted to permit incipient issues to stay unaddressed until they become big ones. Read additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or small service firms who provide minimal documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by each consultant to every customer. The practice of detailing and archiving service activity allows more effective support and eliminates a variety of typical problems such as when a support customer is virtually held captive to a consultant who won’t release vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has little competition. Small companies who work with independent service providers or who maintain in-house support staffs gain when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient. Learn more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Salem, Oregon business wants to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Assistance
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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