Immediate, Affordable Remote Network Support for Salem, Oregon Small Businesses
For more than two decades, Progent has focused on delivering enterprise-quality IT support services to clients who have small-company budgets. Progent has built a unique service system that features a cost-effective, tightly connected virtual office network, sophisticated online troubleshooting technology, a substantial pool of engineers accredited in a wide range of technical disciplines, a Help Desk Call Center operational model that maximizes responsiveness and guarantees follow-through, a worldwide group of on-line support professionals, on-site support options for the majority of most zip codes in the United States, and a corporate culture focused on solving network problems in the least time and at the lowest cost to clients.

For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the skills of your internal IT service staff. Co-sourcing can save money and minimize technical risks for big IT initiatives such as application design and development, business continuity preparedness, network security evaluations, office consolidations, or technology migrations.

Progent can also offer access to certified consultants to help your business to design and implement your cloud strategy.

Core Products and Technologies Serviced by Progent for Businesses in Salem, Oregon
Progent's nationwide team of certified experts provides support for all facets of information technology found in businesses of any size. Areas supported by Progent in Salem include:

Service Delivery Alternatives for Salem, Oregon Companies
Progent has a variety of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, consulting, and IT management outsourcing. Progent's model for providing IT support is built on the Call Center structure common to larger IT support groups. Progent's Help Desk Call Center Service Mechanism ensures rapid response, comprehensive service documentation, dependable follow-up, and strict cost control for a range of IT support delivery modes that include online troubleshooting, onsite help, and high-end consulting.

  • Online Support
    Progent’s Technical Response Center (TRC) offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified support professionals can assist clients to troubleshoot and fix hardware and software problems without the expense or delay of travel for onsite service visits. The background of Progent's network consultants makes it possible to resolve most IT problems rapidly. For complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for new customers to accommodate emergency network problems and Progent charges by the minute with no startup fees or time minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn additional details concerning Progent's online network troubleshooting expertise.

  • Onsite Service
    Progent provides onsite technical support for signed-up customers in larger cities in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's remote support experts to give small and midsize businesses the ideal combination: in-person service professionals when you need them as well as the on-line help of Progent's worldwide team of IT consultants, security specialists, and business software developers. The response time for on-site support calls is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more concerning why to sign up for Progent's onsite computer support services.

  • Help Desk
    Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most issues. for more information, visit Online Help Desk Services for Small Businesses.

  • Consulting Services
    Progent provides small companies budget-friendly availability of enterprise-class consultants who can deliver assistance with vital technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network security engineering, high availability it system engineering, virtual server solutions, plus configuration, customization and support for small business software such as accounting, ERP and MRP, reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects including office moves and massive system migrations, extended projects such as business reporting application development and support, relational database application development and DBA support, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or urgent response like disaster recovery and malware cleanup.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for all of a small or midsize organization's production servers in an environment that not only provides the highest level of dependability and expandability but that is in addition easy for clients to migrate to a different support firm or to move in-house if your business situation calls for it. Progent's Private Cloud hosting is built around tested virtualization techniques that permit small businesses with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and network management while getting world-class reliability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered solution, can handle the mixed- OS and non- standardized environments typical of small companies, and retains control of the software in the customer's possession so that moving to a different virtualized system is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced online consulting support to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's value-priced ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and debug their connectivity appliances such as routers, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security vendors to provide web-based management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so that all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Salem, Oregon Businesses
Progent's size, depth of information technology expertise, and familiarity with corporate IT consulting enable small companies to avoid the pitfalls related to excessive dependence on small service firms or freelance engineers.

Working with Progent's Experts enables your small business to:

  • Prevent Excessive Dependence on Individual Consultants
    For IT services, small companies sometimes depend excessively on individual consultants. Though freelance service providers have lower expenses than larger support organizations and can typically bill apparently lower rates, freelancers are often spread too thin to respond quickly to urgent problems. If an independent engineer is busy with different client, ill, on travelling, or in training, the absence of replacement staff may force your business to go without assistance during an emergency. The more your small business grows, network unavailability or problems with critical applications become more costly. The dollars you believed you were conserving on a freelancer can evaporate quickly because of lost output. Also, when independent consultants encounter new problems, the unavailability of a big engineering group to count on for advice requires them to learn with the meter running while your organization ends up with the costs for their continuing training.

  • Have Access to Certified Professionals in Complex IT Solutions
    The majority of small service firms or freelance engineers focused on small company IT support may excel at delivering connect-the-dots solutions but lack the seasoning to work cost-effectively with complicated network environments with a variety of operating systems, multiple offices, VoIP implementations, mobile workers, interconnected financial and operational applications, data-driven web sites, and specialized business software. Progent's background with worldwide companies and Progent's extensive group of experts can benefit your company because big-company networks are inherently complex, support issues demand in-depth knowledge in numerous technical disciplines, and reaching an acceptable level of robustness, reliability, and protection requires enterprise-proven best practices.

  • Build a Firm Basis for Seamless Growth
    Small businesses typically start with a network implemented on a tight budget. Lacking a proper architecture, a series of improvised repairs often get tossed onto of a weak structure. As a company grows, stability and expandability problems can obstruct the success of the business. These networks require proper evaluation, smart business analysis, and broad-based expertise to upgrade to an IT environment that will act as the solid basis to meet current business requirements and ease future expansion.

  • Work with Solution Providers, Not Resellers
    Small companies need guidance and education to work through an increasingly complex maze of technology alternatives available for accelerating growth and improving efficiency. Businesses do not need an IT engineer or support firm that tries to sell them products. Progent avoids conflicted motives by not selling any products. Progent provides consulting and services exclusively. This permits Progent to align consulting services with the real needs of clients. Mixing IT consulting and product reselling can lead to a situation where the recommended solution is built around a preselected technology rather than being based on the actual requirements of a client.

How to Contact Progent
If your Salem, Oregon business wants to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Network Support
For fast online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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