Salem, OR Online Help from Certified Computer Network Service Professionals
Progent's computer technical support services can deliver your Salem, OR company affordable and dependable support from world-class network engineers. By providing network consulting service when you require it, providing advanced expertise for line-of-business applications, offering unique services such as 24x7 server monitoring, and invoicing only for support you use, Progent gives your Salem, Oregon company an economical alternative for maximizing the business value of small business networks. If you run an onsite system, connect to cloud infrastructure, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for businesses to create and manage a reliable and safe information system and to benefit from fast availability of the experienced consulting ordinarily available only to enterprises who are able to afford a large in-house information technology group.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to reinforce the skills of your in-house network support staff. Co-sourcing can save money and help meet schedules for big IT initiatives like software development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to certified experts to help your company to design and execute a sensible cloud computing strategy.

Primary Products and Technologies Serviced by Progent for Salem, Oregon Business Networks
As a Microsoft-certified Partner IT service company with a world-class group of Cisco CCIE network infrastructure experts and Apple Computer certified consultants, Progent offers urgent troubleshooting and affordable remote consulting to Salem, OR companies for a broad array of computer technologies such as:

Service Delivery Alternatives for Salem, Oregon Companies
Progent has a variety of options for providing small companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for delivering computer support is built on the Call Center operational structure familiar to big IT groups. Progent's Help Desk Support Model promotes rapid support, thorough service records, reliable follow-up, and strict expense monitoring across a range of IT support delivery modes that include remote repairs, onsite help, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can assist customers to troubleshoot and fix hardware and software issues without the cost or time loss of in-person support visits. The experience of Progent's IT consultants allows them to handle most network issues quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based registration procedure for new customers to address urgent situations and Progent charges by the minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Find out more information about Progent's online computer troubleshooting expertise.

  • On-site Service
    Progent offers onsite technical support for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's remote service engineers to deliver small and midsize businesses the ideal combination: onsite service professionals when you need them as well as the on-line expertise of Progent's seasoned team of IT consultants, security specialists, and business software programmers. The wait time for in-person support visits is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more concerning how to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Outsourcing Services are intended for small and midsize businesses and local governments who need fast and reliable access to an online Contact Center with effective phone support, online troubleshooting tools, and enough technical depth for full problem escalation. Because smaller businesses typically are constrained by tight information technology budgets and can provide little executive bandwidth for dealing with network support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective way to ensure that business information networks are always up and running. Read more about Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable availability of enterprise-class IT professionals who can provide assistance with critical technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection consulting, high availability it system consulting, virtual server strategies, plus configuration, customization and training for business programs such as accounting, operations, management reporting, sales automation, and productivity packages. Progent can provide assistance with short-term projects including site relocations and major system migrations, longer term projects such as business information software programming and support, database application development and DBA support, and web design, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or urgent services like data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for vital applications such as Exchange Server and Microsoft SQL in order to provide small companies with greater levels of dependability, protection, and recoverability than is feasible with the type of internal data center that is achievable for the majority of small and midsize organizations. Since Progent utilizes the same facilities that host the equipment of some of the planet's largest information technology organizations, Progent can eliminate the investment in building and maintaining the infrastructure needed for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and revisions stay current, security and efficiency is constantly monitored, and systems and data files are consistently archived and ready for full and prompt recovery. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small company's production servers in a setting that not only delivers the highest level of fault-tolerance and expandability but that is in addition simple for customers to transfer to a different support provider or to move internally when your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtualization technologies that permit businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, system support, and IT administration while achieving enterprise-class reliability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered package, can handle the mixed- OS and non- standardized environments common with small businesses, and retains control of the licenses in the client's hands so that migrating to a new virtualized system is fast, safe, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert online support services to help organizations of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that utilize physical resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking appliances like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that all looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex collection of infrastructure technologies such as firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's CISSP-qualified cybersecurity experts, CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts offer a company-wide perspective on network protection and can assist with complex security programs like SIEM solutions to help companies comply with business standards and statutory regulations for IT data protection and incident reporting.

The breadth and depth of Progent's consulting staff bring a powerful set of advantages to companies trying to maximize the business value of their information network within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional background, at the front lines of network service, executing a wide variety of technical tasks for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just world-class technical help, but also a consultant with proven methods for repairing real-world network problems efficiently. Find out additional information concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site help per minute. Consequently, you owe only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no sign-up charge and asks no retainer for services provided during regular working hours. Many support organizations impose large minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with major bills for fast repairs. Another benefit of granular pricing is that you will not be inclined to permit simple issues to fester until they become major problems. Find out more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local support firms who provide scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation given by every staff member to every customer. The discipline of documenting and organizing service records allows more efficient service and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Small companies who utilize independent consultants or who maintain internal support staffs gain when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, protected, and productive. Learn more details about Progent's knowledge transfer services.

Contact Progent
If your Salem, Oregon company wants to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Help
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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