Salem, OR Remote Support from World-class Computer Network Troubleshooting Consultants
Progent's computer network support services can provide your Salem, OR company low cost and dependable support from Microsoft and Cisco certified computer experts. By providing network consulting service when you require it, providing advanced expertise for critical technologies, offering unique support such as automated server monitoring, and billing only for support you use, Progent offers your Salem, Oregon company an economical solution for optimizing the business value of small business networks. If you have a local system, rely on cloud-based resources, or manage a hybrid cloud/on-premises solution, Progent is the smart way for organizations and local governments to build and support a robust and safe information system and to benefit from fast availability of the seasoned support typically restricted to businesses who can afford a large internal information technology staff.

For larger businesses, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your internal IT support personnel. This can cut costs and minimize technical risks for major projects like application design and development, business continuity preparedness, security audits, merging datacenters, or software migrations.

Progent can also provide access to accredited consultants to help your business to plan and execute your cloud strategy.

Key Technical Areas Supported by Progent for Salem, Oregon Businesses
As a Microsoft-certified Partner computer support company that maintains a large group of Cisco Premier CCIE network consultants and Apple Computer accredited consultants, Progent provides urgent troubleshooting and low-cost online consulting to Salem, OR small businesses for a wide array of information technologies such as:

Service Delivery Alternatives for Salem, Oregon Companies
Progent has a selection of alternatives for providing small companies with affordable IT services for troubleshooting, system architecture, hosting, and network management. Progent's model for providing IT support is built on the Call Center operational structure familiar to big IT support groups. Progent's Help Desk Service Mechanism ensures fast response, comprehensive service records, dependable follow-through, and tight expense control for a range of IT service delivery options that include remote repairs, onsite help, top-level consulting, plus server and application hosting.

  • Online Support
    Progent’s Technical Response Center (TRC) provides urgent and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support professionals can assist customers to analyze and fix hardware and software issues without the cost or delay of on-premises service visits. The experience of Progent's network consultants allows them to resolve the majority of IT issues quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for new customers to accommodate emergency network problems and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn more information about Progent's remote computer support expertise.

  • Onsite Support
    Progent offers on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's online support engineers to deliver small and midsize businesses the ideal combination: onsite service professionals when you need them as well as the remote help of Progent's worldwide team of network consultants, security professionals, and business application programmers. The wait time for in-person service calls is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more details about how to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Contact Center Services are designed for small and midsize businesses who require prompt and reliable support from a professional Helpdesk with effective telephone assistance, remote troubleshooting capability, and enough technical strength for full escalation. Because smaller businesses typically have limited IT budgets and can provide scant executive attention for handling IT support, Progent's Helpdesk Services can be the most cost-effective way to ensure that small business computer systems are always productive. Read more about Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly availability of world-class consultants who can provide help with critical technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, non-stop it system design, server virtualization strategies, plus configuration, customization and training for small business applications such as accounting, ERP and MRP, business analytics, CRM, and productivity software. Progent can provide assistance with one-shot projects including site relocations and massive system upgrades, longer term initiatives such as management analytics application development and support, relational database software development and DBA support, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency response such as disaster recovery and virus removal.

  • Application Hosting
    Progent can host critical applications like Exchange Server and SQL Server in order to provide small and midsize companies with higher levels of dependability, security, and recoverability than is feasible using the type of internal data center that is practical for most small and midsize organizations. Because Progent uses the same facilities that support the gear of some of the world's largest IT organizations, Progent can eliminate the expense of creating and maintaining the infrastructure required for world-class environmental control, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs stay updated, security and performance is constantly monitored, and systems and data files are consistently archived and ready for complete and rapid recovery. Learn more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize company's production servers in a setting that not only provides the highest level of fault-tolerance and scalability but that is in addition easy for customers to migrate to a different service provider or to move internally when your situation warrants it. Progent's Private Cloud hosting is founded on mature virtualization technologies that permit companies with multi-vendor environments to save significantly on the costs of capital equipment, system support, and IT management while getting enterprise-class availability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed package, can handle the multi- platform and non- standardized networks typical of smaller companies, and retains control of the software in the customer's hands so that migrating to a different virtualized system is fast, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers expert remote support to help companies of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that utilize local resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's affordable ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to deliver web-based control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so all potential problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity programs important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex collection of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's CISSP-Certified security experts, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance professionals can provide a business-wide view of network protection and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help companies comply with business standards and government regulations for network data protection and incident reporting.

The scope and depth of Progent's engineering team offer a powerful array of benefits to customers trying to increase the productivity of their IT network within an affordable budget. These advantages include:

  • Best Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on professional experience, in the trenches of IT service, executing a broad variety of technical tasks for an extensive array of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested approaches for resolving real-world network problems efficiently. Learn more details concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for online service and in-person visits by the minute. As a result, you are billed just for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no sign-up charge and requires no monthly commitment for services provided during normal working hours. Many service firms demand large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity does away with big invoices for fast solutions. An additional benefit of granular invoicing is that your company are not inclined to allow less critical problems to stay unaddressed until they become major problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local service firms who offer scant documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation sent by every staff member to every customer. The discipline of documenting and archiving service activity results in more effective service and avoids a variety of common problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Small companies who work with independent consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and productive. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Salem, Oregon business wants to get in touch with Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Support
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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BlackBerry BES Server Express Engineer Cisco Certified Experts BES Express Consulting
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Cisco's wireless VoIP phones are hardened wireless handsets intended for professionals who are on the move within campus, warehouse, retail or other environments where management requires portable phones that offer more control, data security and durability than is achievable with the BYOD mode of workplace communications. Successful integration of Cisco's wireless IP phones usually demands that IT teams configure and optimize numerous components of your Wi-Fi infrastructure including wireless access points, routers and switches, Cisco wireless LAN controllers, and network management tools. Progent's Cisco-certified consultants offer remote and on-premises support to help you create and manage a Cisco wireless VoIP phone solution by providing integration services that range from debugging the configuration of a wireless VoIP phone or AP to providing project management outsourcing or co-sourcing for updating the Wi-Fi architecture of a campus.

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Progent's Microsoft-certified SQL Server 2017 experts can assist your business to assess the business advantages of upgrading to SQL Server 2017 and can assist your organization to design and carry out a cost-effective migration of your current SQL Server environment to any network architecture including onsite, cloud-hosted, or hybrid. Progent's consultants can provide remote or onsite support services ranging from on-demand design review or debugging to comprehensive project management to make sure your SQL Server 2017 initiative is carried out on time and on budget.

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Progent can provide the support of certified engineers as well as experienced database application programmers, DBAs, project managers, Cisco-certified network architects, disaster recovery planning specialists, and data security professionals to assist your business to assess the likely benefits of Microsoft SQL Server 2012 for your business, install test environments at your site or at Progent's lab, plan and execute out a smooth migration to SQL Server 2012 from previous versions of SQL Server or from other RDBMS solutions, and configure an efficient and safe network infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012.

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Progent's Windows consultants can help businesses of any size to assess Windows 10 or to upgrade to Windows 10 from any earlier release of Windows. Remote and onsite assessment and upgrade support for Windows 10 offered by Progent include Return on Investment analysis, project management, application and driver compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile management, telecommuter connectivity, security and compliance, automated provisioning and management, infrastructure optimization, wired/wireless convergence, business continuity planning, group and personal training for network management personnel and end users, and ongoing technical help.

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Progent's Microsoft-certified consultants can provide affordable online and on-premises support to implement your upgrade to Microsoft Exchange Server 2010, generate extensive documentation of your upgraded email environment, train your network support team and end users to get them ramped up quickly on Exchange Server 2010, and offer ongoing management services and engineering help. Progent's consultants can also help you migrate from Exchange 2010 to Exchange Server 2013 or Exchange 2016.

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For mid-size companies who need network consulting services, Progent can deliver an array of options such as local service, on-line assistance, off-site Help Desk, round-the-clock support with automatic system monitoring, emergency staff augmentation, site relocation support, software development, and professional consultation. For medium-size companies in California or other regions serviced by Progent's field engineers, Progent offers expert in-person support for fixing technical issues rapidly and economically.

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Progent's team of application experts can provide advanced consulting, software programming, deployment help, and webinar training for popular applications that address key areas including ERP, financials, business analytics, web application development, and the Microsoft Office family of business productivity solutions. As a Microsoft Partner with years of experience providing advanced consulting and troubleshooting support online, Progent can assist small businesses anywhere in the U.S. to save the lost productivity and expense related to travel and on-premises activity without sacrificing the high quality of consulting services.

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Progent can provide you with programmers who can modify your Microsoft Dynamics ERP, MRP, and accounting system applications to suit your particular company requirements. Progent’s Microsoft support experts provide experience in Microsoft Microsoft Axapta, Microsoft NAV Business Management Software, Microsoft Solomon, and Microsoft Business Solutions Retail Management Software. Progent also provides custom e-Commerce integration support for safe, corporate-wide information sharing plus interfacing with CRM programs.

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Progent's SonicWALL experts can help you deploy, manage, and update SonicWALL firewall products inculding the current SonicWALL NSA Series of firewalls and the older SonicWALL PRO 1260 Secure Switch devices. Progent's CISSP Certified consultants, CISM Certified security engineers, and CISA Premier IS security audit specialists can help you create an end-to-end network protection plan, including written policies, and design security into your corporate practices.

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The sophistication and integration demands of Microsoft Windows Servers calls for a network consulting firm with hands-on expertise and broad familiarity with planning and building seamless, end-to-end business technology systems. The experience of Progent's Microsoft-certified experts, which averages over 10 years supporting Microsoft technology, assures you success configuring Windows Server 2008 and Windows Server 2003 to match closely with your business objectives. Progent’s IT support can help you with planning, deploying, managing, and troubleshooting Windows Server solutions that increase the business value of your IT system. Progent’s consultants can help you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other desktop clients.

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Progent can help businesses of all sizes to adhere to leading practices to configure SCVMM 2012 hosts, networking, storage, and libraries; design, deploy, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive monitoring. Progent can assist your company to move from an earlier version of SCVMM or from a third-party management system, and Progent can show you how you to optimize and repair your existing SCVMM environment to make sure you realize the highest possible business value.

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If your organization does not need immediate remote help but expects to need technical services with your information system soon, you can save time and money and guarantee that the right IT skill will be available when you want it by contacting a Progent sales agent and signing up as a customer. For more information, phone 800-993-9400 or send email to information@progent.com.

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Microsoft Dynamics Customer Relationship Management helps small companies build profitable client interactions. Integrated Sales and Customer Service components allow employees to share data to help promote selling success and offer steady, effective customer service. Progent can configure the optimal network infrastructure, including local and offsite wireless connectivity, to back MS CRM, and Progent's Experts Team can supply your small business with a certified MS CRM professional who can help you integrate Microsoft CRM with your sales or customer support data.

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Progent can provide fast online support from Cisco CCIE network infrastructure experts. Progent's CCIE experts can link to your environment using advanced remote support tools to deliver quick and affordable troubleshooting and remediation of critical network infrastructure problems.

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Progent can assist your business to maintain System Center 2007 Configuration Manager to streamline administration, enhance security, and increase productivity by ensuring that operating systems and applications stay current, managing product licenses, and monitoring usage profiles to help you make smart buying choices. When you are set to update your SCCM 2007 change management solution, Progent can assist you to plan and carry out an efficient migration to System Center 2012 Configuration Manager.

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Windows 8.1 is engineered to run on devices ranging from smart phones and tablets to power-user desktops. A wealth of new and improved capabilities, including touch screen interface and signature live tiles user interface, offer a wide range of advantages for companies who know how to put them to work. Progent's Microsoft-certified experts can assist bring your organization up to speed with Microsoft Windows 8.1 and show you how to gain significant business value from the operating system's various new and enhanced technologies.

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Progent’s Microsoft certified consultants provide a range of consulting services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP is a financial and ERP solution built, like all Microsoft accounting tools, on the scalable and popular platform of Microsoft Windows technology. Dynamics GP offers a cost-effective solution for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to deploy and configure, and with its modular approach you can purchase only the capability you currently require, with the ability to add clients and increase capabilities in the future. Progent’s Dynamics GP/Great Plains consulting engineers can show you how to install, customize and administer the current release of Microsoft Dynamics GP or upgrade efficiently from an earlier release.

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ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information.

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Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small company's servers in an environment that delivers the highest degree of dependability and scalability and is also easy to migrate to any data center. ProSight Virtual Hosting and management options are based on proven virtualization architectures that allow small businesses with mixed- platform environments to economize significantly on the expense of capital equipment, infrastructure support, and IT management while benefiting from enterprise-class reliability and an unmatched degree of vendor flexibility.

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Small to mid-sized businesses can now get all the advantages of Microsoft System Center Operations Manager and also have quick access to Progent’s Microsoft Certified network support experts. With Progent's economically priced IT service programs, small and midsize businesses can choose a basic System Center Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing package. Progent supports Operations Manager 2007 to offer small business information systems world-class availability, security, and productivity.

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Progent can provide the expertise of certified consultants as well as experienced database application developers, database administrators, project management experts, Cisco-certified network engineers, disaster recovery specialists, and data security professionals to assist your business to evaluate the likely benefits of SQL Server 2012 for your organization, install pilot environments at your datacenter or at Progent's test lab, plan and execute out a smooth migration to SQL Server 2012 from earlier releases of SQL Server or from other RDBMS platforms, and configure an efficient and safe network infrastructure that helps you realize the full strategic benefit of Microsoft SQL Server 2012.

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Progent's expert application designers and software developers can assist your company to build enhancements to Microsoft Dynamics GP that support the unique needs of your organization while retaining the advantages of seamless Windows integration and connectivity. Progent can also offer help with a range of development tools that can be utilized to create user-interface and data integrations with Microsoft Dynamics GP/Great Plains. These tools include Dexterity, Modifier, Visual Studio for Dynamics, Continuum, eConnect, Web Services for Dynamics GP, and Integration Manager.

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Progent's Exchange Hosting Services offer an enterprise-class data center that features backed-up electrical and cooling systems, 24x7 staffed security and operations center, and fault-tolerant connections to tier-1 Internet service providers. Hosted Microsoft Exchange servers are configured as virtual machines for high uptime, easy expandability, and rapid recovery. Services feature complete incorporation with your business network, access to mobile communication products, automated monitoring of efficiency and security, spam protection, security update and service pack management, Helpdesk services, daily data backup, and comprehensive email management support.

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Progent's expert support team can help you design and deploy an efficient in-place Exchange Server 2007 upgrade strategy that minimizes network downtime, simplifies long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multi-server or multi-location upgrades, Progent has the knowledge and experience to finish your move quickly and affordably. Progent's Exchange 2007 help, repair, and consulting offerings include expertise with the integration of outside vendor enhancements of Microsoft Exchange 2007 Server that are best aligned to your business goals.

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Progent's certified Microsoft Windows 2000 consultants can show you how to optimize the capability of your current Windows 2K Servers and can simplify network administration, provide tech support and troubleshooting, and strengthen security. Progent can also help you create, rationalize, and execute a strategy to upgrade from Microsoft Windows Server 2K to Windows Server 2003. Progent is experienced in designing pilot installations to eliminate the obstacles involved with moving to Windows 2003 Server by uncovering potential hardware and application compatibility problems.

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Progent can help your organization to utilize Cisco's infrastructure technology to create a robust foundation for your onsite, private cloud, or hybrid data center and streamline operations in vital areas including resource utilization, security and compliance, versatility, availability, and recoverability.

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Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that incorporates over a quarter century of background helping manufacturing and distribution companies to manage complex supply chains and improve the efficiency of key business processes in order to bring products to market fast and meet customer commitments consistently. Progent offers the skills of an ERP consultant with more than two decades of background working with the SyteLine/CloudSuite Industrial platform. Progent offers online or on-premises services that can range from occasional guidance to solution design and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, customization, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Office 365 integration, training, and database administration.

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Progent’s Wireless Site Survey helps you to design and install a Wi-Fi WLAN customized for your environment, offering you a WLAN that delivers the coverage, speed, load-handling capability, Quality of Service, data protection, and roaming ability your company requires. Progent's Wireless Site Survey services are available either as an affordable online service or as a more detailed on-premises service.

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Progent can assist your business in all phases of your migration to Microsoft Exchange Server 2016 including planning HA architecture for a local, cloud-based or hybrid environment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; determining storage requirements for your VMs, mailbox databases and logs; setting up hardware load balancing (HLB) for high-availability CAS services; designing, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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Colocation data centers allow companies to share enterprise-class facilities for housing computer equipment that supports vital applications and services. Progent's Microsoft and Cisco premier consultants can assist your business with all aspects of your colocation strategy such as choosing and migrating to a colocation facility, creating system topology, specifying hardware, on-premises and remote maintenance, establishing online network administration, and training your support personnel.

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Progent's Intune consultants can assist your organization to assess the business value of adopting Intune for administering your web-facing mobile devices including laptops, phones, and tablets powered by Windows, Apple iOS, and Google Android. Progent's Intune consultants can assist you to configure security and compliance policies, set up pilot environments to confirm the benefits of Intune for your environment, install Intune throughout your IT ecosystem, combine Intune with SCCM for unified change management, and troubleshoot your Microsoft Intune solution.

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Progent's Microsoft-certified consultants can help you evaluate the business justification for implementing Microsoft SharePoint 2007, advise you on the most appropriate edition of SharePoint Portal Server for your application, provide setup and integration services, help you to install MS SQL Server as a supporting database, improve your network infrastructure, integrate your off-the-shelf and custom application software to operate with SharePoint Portal Server 2007, develop a company-wide security strategy that encompasses portal technology, and deliver troubleshooting and Help Desk support.

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Progent's Microsoft-certified consultants can provide advanced support in deploying, managing and troubleshooting all versions of Microsoft Project, Microsoft Project Server, and Microsoft Project Online and can deliver a broad variety of affordable online consulting services following proven best practices to help organizations of any size to receive all the benefits of this leading platform. Consulting support available from Progent include system design, software configuration and migration, strategies for secure file and status sharing among onsite and offsite users, network optimization, and specialized webinar training.

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Progent's Microsoft-certified consulting experts have more than a decade of experience designing, implementing, optimizing and troubleshooting Microsoft SCOM environments and offer companies of any size expert online or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist you to design a topology for Microsoft SCOM 2012 servers that provides the performance and resilience required to watch over your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid solution. Progent's SCOM consultants can also assist you to import and customize System Center 2012 Operations Manager management packs according to industry best practices for monitoring network infrastructure as well as both Microsoft and third-party applications and services. Also, Progent can provide fast remote or onsite technical support to help you to remediate serious problems uncovered by Microsoft SCOM 2012.

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Altaro VM Backup offers small and mid-size businesses a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be used for local, offsite, distributed, and cloud-hosted environments and also supports cost-effective backup to Azure Block Blob storage. Top features include state-of-the-art Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection with backup intervals as short as five minutes for reducing your Recovery Point Objective, advanced encryption, item-level recovery options for individual files and emails, support for Windows Server Cluster Shared Volumes (CSV) and for vCenter for managing large-scale environments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up online virtual machines with zero downtime. Progent is a certified Altaro partner and can provide a wide array of consulting services to help you to design, deploy, manage and troubleshoot a backup and disaster recovery system based on Altaro VM Backup software.

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The QTS Data Center is located in the seismically-stable Natomas neighborhood of Sacramento, CA. If your business is currently utilizing the QTS data center as a colocation site or if your company is planning on migrating your main or disaster recovery equipment to the Herakles data center, Progent can provide a range of budget-friendly services that include colocation migration, system deployment and updates, infrastructure improvements, comprehensive project management, virtual server configuration, offsite network monitoring, centralized network management, application programming, disaster recovery/business continuity planning and testing, security evaluation, and the use of Progent's Test Lab.

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Infor CloudSuite Industrial, previously called SyteLine, is an ERP solution that incorporates more than 25 years of background helping manufacturing, distribution and service companies to simplify complicated supply chains and streamline key business processes to bring products to market quickly and meet customer schedules consistently. Progent offers the skills of an ERP specialist with more than 20 years of background with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or onsite consulting that can range from as-needed guidance to solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for Infor CloudSuite Industrial include installation, upgrades, process improvement, customization, CPQ, web site integration, troubleshooting, ETL, Amazon AWS integration, disaster recovery planning, and DBA services.

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Progent can provide the support of certified consultants as well as experienced database application developers, database administrators, project managers, network infrastructure architects, business continuity planning specialists, and certified security professionals to assist your business to assess the potential benefits of Microsoft SQL Server 2012 for your business, install pilot systems at your datacenter or at Progent's test lab, plan and carry out an efficient migration to SQL Server 2012 from previous releases of SQL Server or from legacy database solutions, and define a cost-effective and safe network infrastructure that lets you realize the full business benefit of SQL Server 2012.

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Progent's Microsoft-certified professionals have 20 years of experience designing, integrating, and supporting messaging systems for companies in the and across the United States. Progent provides economical Microsoft Exchange Servers consulting support to ensure that your email system features security, service continuity, easy access for remote and wireless users, efficient administrative tools, and productive integration with telecommunications. Progent offers consulting and integration services for Exchange 2016 Server, Exchange 2013 Server, Exchange 2010, Microsoft Exchange 2007 Server, Exchange 2003, and MS Exchange 2K Server. Progent can also help small or medium companies to migrate to Microsoft Exchange 2016 Server or Microsoft Exchange 2013.

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Small to middle size businesses can now get all the benefits of System Center Operations Manager 2007 and in addition have quick access to Progent’s Microsoft and Cisco Certified network consulting experts. With Progent's affordably priced network service programs, small businesses can choose a basic Microsoft System Center Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager to provide small business information systems enterprise-class availability, security, and productivity.

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Exchange Servers and Macintosh workstations can co-exist efficiently. Progent's Mac and Microsoft premier consultants can help you install Microsoft Entourage and Microsoft Exchange Server so your Mac users can work closely with colleagues who run Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Mac systems can coexist, allowing Mac users to receive and send messages, search the Exchange global address list, copy addresses, sync up appointments, and invite fellow workers to conferences via your Microsoft Exchange account. Progent will verify that your Exchange Server is properly set up and that WebDAV and Outlook Web Access are enabled. Progent also can provide specialized one-on-one Entourage training.

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Exchange Server 2013 incorporates significant improvements to the functionality of its predecessor Exchange 2010 and introduces powerful new features as well as a revamped architecture. These enhancements affect key facets of IT including manageability, high availability (HA), security, operational costs, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consultants can help you understand the potential advantages of migrating to Microsoft Exchange Server 2013, create an efficient test and deployment strategy, and train your IT team to manage your Exchange 2013 environment. Progent can also provide ongoing online support and management for Exchange Server 2013.

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Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner and safer Active Directory environment. Both options also offer the ongoing benefits of advanced remote network monitoring and management (RMM) technology. These benefits can include lower-cost network management, improved compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime.

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Operations Manager Network Consultant

Small to middle size businesses can now get all the advantages of Operations Manager and also have quick access to Progent’s Microsoft and Cisco Certified network consulting professionals. With Progent's economically priced network support packages, small organizations can select a simple Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution. Progent supports System Center Operations Manager to offer small company information systems enterprise-class availability, security, and productivity.

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