Enlarging your remote workforce can have a significant impact on network infrastructure, cybersecurity, and corporate processes. Progent has two decades of background helping businesses of all sizes to plan, deploy, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Salem company to pick the appropriate tools and follow leading practices in building and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and returns top value. Progent offers services ranging from as-needed expertise for getting you over challenging IT bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Salem, Oregon businesses to succeed with any facet of creating a high-performing work-from-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, data security, backup/restore solutions, and unified management.

Help Desk Services for At-Home Workers
A fast, company-wide transition to a telecommuter workforce, which could be activated by an epidemic or as an element of a business continuity plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk Call Center services allow businesses to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Center services utilize Progent's nationwide team of remote technical support specialists combined with enterprise-class trouble ticketing and tracking technology to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from service requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to track or update their active tickets, add details, and upload screen captures and relevant files. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to resolve complex issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service enables your company to expand your current Help Desk Call Center team by splitting responsibilities for Help Desk support transparently between your in-house IT support staff and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collaborative support solution based on the number one professional services automation (PSA) platform for handling help requests and ticketing, assigning ownership, monitoring progress, and generating reports. To find out how Progent's Help Desk Supplementation Services can help your business to provide best-in-class IT support to your telecommuters, refer to Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Salem, Oregon company, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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