Expanding your at-home workforce can have a major effect on network infrastructure, security, and corporate culture. Progent has two decades of experience assisting SMBs to design, configure, administer, tune, and debug IT networks that support a remote workforce. Progent can assist your Salem organization to pick the right technologies and follow leading practices in building and maintaining a safe virtual ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent offers support services that go from as-needed expertise for helping you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent can assist Salem, Oregon businesses to succeed with any facet of building a high-functioning telecommuting environment by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, cybersecurity, data protection solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
A fast, company-wide transition to a from-home business model, which might be activated by an epidemic or as an element of a disaster recovery/business continuity plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Help Desk with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk services utilize Progent's extensive team of online technical support experts along with world-class trouble ticketing and follow-up technology to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from initial service requests through trouble ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to check or update their active trouble tickets, enter information, and upload screenshots and attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to deal with complex problems. For details, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Supplemental Service enables your business to augment your existing Help Desk Call Center team by splitting delivery of Call Center support services seamlessly between your regular IT support organization and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's shared Help Desk service is based on a collective support solution utilizing the number one PSA tool for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and generating management reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your company to provide world-class IT support to your from-home workers, visit Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive telecommuter solution for your Salem, Oregon organization, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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    Progent is a Microsoft Certified Partner with accredited competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners represent the elite organizations who earn the highest customer satisfaction and are afforded the closest working relationship with Microsoft. The understanding, skills, and commitment needed to achieve the status of Microsoft Certified Partner benefits Progent's clients by allowing Progent to provide your business better technical solutions for your information network.

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    Progent's Sun Solaris platform support services provide small and mid-size businesses and developers help with managing and maintaining Sun Solaris systems that coexist with Microsoft-based networks. Progent offers your business contact with Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of expertise offers you a convenient single consulting firm to show you how to build and manage a secure and reliable mixed-platform connectivity and communications environment that supports Sun Solaris and Microsoft coexistence by combining Microsoft Windows with popular versions of UNIX such as Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or leading Linux derivatives including RedHat Linux, SUSE, CentOS, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.

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    The sophistication and integration requirements of Microsoft Windows Servers calls for a network consulting firm with hands-on expertise and in-depth knowledge in planning and integrating seamless, end-to-end business technology systems. The experience of Progent's Microsoft-certified experts, which averages over 10 years working with Microsoft technology, ensures you success configuring Windows Server 2008 and Windows Server 2003 to match optimally with your business goals. Progentís IT services can help you with designing, deploying, managing, and supporting Windows Server solutions that increase the business value of your IT network. Progentís consultants can assist you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other desktop clients.

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    Small Business Managed Services Professional

    Progent's ProSight portfolio of managed services are designed to provide organizations who have small in-house network administration and support teams with low-cost help from world-class management platforms and technical experts. Advantages of the ProSight line of managed IT services include fixed network management costs, smart automation of routine administrative tasks, continual absorption of the latest technology, smooth transition from older technology to up-to-date solutions, improved fit between computer technology with strategic objectives, guidance from seasoned network consultants, and allowing management to concentrate on business issues rather than ever-changing information technology.

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  • After Hours Dynamics GP SmartList Designer Professional
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    Microsoft Dynamics GP/Great Plains accounting offers analytics and reporting features that let you monitor all operations, sales and expenses, and market trends with integrated drill-down, query, and reporting capabilities. Progent's Microsoft Dynamics GP/Great Plains reporting support expertise can enable you to create reports that allow you to understand your business more completely, turning uncooked data into valuable business information. Progent is able to improve your reporting and business analysis by providing Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to offering reporting help, Progent can supply Microsoft .NET support, Microsoft SQL Server help, and programming design with VBasic, XML and other tools in order to deliver specialized business application development and eCommerce applications that work transparently with Dynamics GP/Great Plains.

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