Expanding your at-home workforce can have a major effect on network infrastructure, security, and corporate culture. Progent has two decades of experience assisting SMBs to design, configure, administer, tune, and debug IT networks that support a remote workforce. Progent can assist your Salem organization to pick the right technologies and follow leading practices in building and maintaining a safe virtual ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent offers support services that go from as-needed expertise for helping you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.
Progent can assist Salem, Oregon businesses to succeed with any facet of building a high-functioning telecommuting environment by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, cybersecurity, data protection solutions, and streamlined management.
Help Desk Call Center Support for At-Home Workers
A fast, company-wide transition to a from-home business model, which might be activated by an epidemic or as an element of a disaster recovery/business continuity plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Help Desk with Progent's online Technical Response Center services.
- Progent's Standard Help Desk services utilize Progent's extensive team of online technical support experts along with world-class trouble ticketing and follow-up technology to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from initial service requests through trouble ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to check or update their active trouble tickets, enter information, and upload screenshots and attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to deal with complex problems. For details, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Supplemental Service enables your business to augment your existing Help Desk Call Center team by splitting delivery of Call Center support services seamlessly between your regular IT support organization and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's shared Help Desk service is based on a collective support solution utilizing the number one PSA tool for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and generating management reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your company to provide world-class IT support to your from-home workers, visit Progent's Call Desk supplementation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive telecommuter solution for your Salem, Oregon organization, call 1-800-993-9400 or visit Contact Progent.