Salem Work at Home Employees Integration Consulting Experts
Help Desk Solutions Consulting and Support Services
Enlarging your remote workforce can have a significant impact on network infrastructure, cybersecurity, and corporate processes. Progent has two decades of background helping businesses of all sizes to plan, deploy, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Salem company to pick the appropriate tools and follow leading practices in building and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and returns top value. Progent offers services ranging from as-needed expertise for getting you over challenging IT bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can help Salem, Oregon businesses to succeed with any facet of creating a high-performing work-from-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, data security, backup/restore solutions, and unified management.
Help Desk Services for At-Home Workers
A fast, company-wide transition to a telecommuter workforce, which could be activated by an epidemic or as an element of a business continuity plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk Call Center services allow businesses to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Center services utilize Progent's nationwide team of remote technical support specialists combined with enterprise-class trouble ticketing and tracking technology to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from service requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to track or update their active tickets, add details, and upload screen captures and relevant files. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to resolve complex issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Support Desk Augmentation Service enables your company to expand your current Help Desk Call Center team by splitting responsibilities for Help Desk support transparently between your in-house IT support staff and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collaborative support solution based on the number one professional services automation (PSA) platform for handling help requests and ticketing, assigning ownership, monitoring progress, and generating reports. To find out how Progent's Help Desk Supplementation Services can help your business to provide best-in-class IT support to your telecommuters, refer to Progent's Call Center augmentation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Salem, Oregon company, call
An index of content::
Windows Server 2008 R2 Remote Troubleshooting
Microsoft Windows 2008 R2 Online Troubleshooting
Microsoft Windows Server 2008 represents an important advance in making IT systems more protected and fault tolerant, easier to virtualize and manage, faster, and able to offer an improved platform for web publishing. Progent can assist your business get the most from the improvements built into Microsoft Windows Server 2008 by delivering certified consulting, technical support, education, staffing, monitoring, and security engineering expertise.
CISSP Certified Network Security Architect Professionals
CISSP Certified security Systems Engineer Specialists
Progent's CISSP-premier network security consultants can help businesses of any size with any facet of IT security. Progent can help create efficient security solutions that protect a small office against advanced malware attacks or Progent can plan, configure, and manage an end-to-end security strategy for hybrid enterprise networks that accommodate onsite, remote, and mobile users sharing network resources distributed over a mix of physical datacenters and public and private clouds.
Coding SQL 2008 Reporting Services
Microsoft SQL Server Network Specialist
Progent's certified SQL Server developers and DBAs can provide online consulting to help businesses of all sizes to create, administer, and troubleshoot applications based on the Microsoft SQL Server platform and .NET architecture. Progent's SQL Server experts can provide support for any phase of application development in environments that can include small office databases to N-tier VLDB applications and data warehousing.
Suse Linux Troubleshooting
Support and Setup CentOS Linux
Progent's Linux support experts provide small businesses and developers assistance with managing and maintaining Linux computers that coexist with Microsoft-powered technology. Progent can give your business access to Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This wide array of expertise provides you with a convenient one-stop source to help you create and manage a secure and robust cross-platform connectivity and communications environment that allows Linux and Microsoft interoperability by integrating Microsoft Windows with leading Linux variations including RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.
Private Cloud Hosting Services Engineers
Virtual Server Private Cloud Hosting Consultant Services
Progent's Private Cloud Hosting and Management service provides complete hosting of a small company's servers in a solution that gives the maximum degree of dependability and expandability and is also easy to migrate to another host. Progent's Private Cloud Hosting and Management services are based upon proven virtualization platforms that allow small companies with mixed- platform environments to save dramatically on the costs of capital investments, system support, and IT management while benefiting from enterprise-class fault tolerance and an unmatched level of vendor independence.
Dynamics GP Software Online Help
Dynamics GP Great Plains Software On-site Support
Microsoft Dynamics GP/Great Plains 2010 accounting software is a full-featured business management and analytics platform that unifies information and processes across your company, communicates easily with other applications, and brings together workers, clients and vendors regardless of time or place. Created for small to mid-size businesses, MS Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 provide capability for accounting, management reporting, project management, inventory and order processing, e-commerce, HRM, customer relationship management, field service, manufacturing, retail management, and online business services. Progent can help you set up and maintain a reliable, protected computer and communications infrastructure to support Microsoft Great Plains, and can give you access to experienced Great Plains professionals to help your company exploit the full potential of Microsoft Dynamics GP 2010.
Spotlight and Outlook for Mac Remote Technical Support
OS X and Exchange Remote Support
Exchange Servers and Apple Mac workstations can work together efficiently. Progent's Mac and Microsoft certified consultants can help you set up Microsoft Entourage and Microsoft Exchange Server so your Mac users are able to work closely with teammates who use Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh software can collaborate, enabling Mac users to get and send email, search the GAL, copy addresses, sync up calendars, and alert fellow workers to meetings via your Microsoft Exchange account. Progent will make sure that your Exchange Server is appropriately set up and that WebDAV and Outlook Web Access are enabled. Progent also can provide customized one-on-one Entourage training.
Remote Support Services System Center 2016 and Intune
MCSE Expert Certified System Center 2016 and Windows 10 Integration Online Technical Support
Small to mid-sized businesses can now get all the benefits of Operations Manager 2007 and also have fast access to Progent’s Microsoft and Cisco Certified network support experts. With Progent's economically priced IT service packages, small businesses can select a simple Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager to offer small business information systems world-class reliability, protection, and productivity.
Learning Photoshop
Digidesign Pro Tools Learning
Progent's Apple Mac experts can support the creative facets of Macintosh environments by offering consulting services and training in graphics, audio, and video. Progent's support professionals offer expertise in a variety of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific projects such as capturing or digitizing audio or video or configuring an audio/video production facility.
At Home Employees Data Protection Computer Consultant
Offsite Workforce Data Protection Online Support
Progent can assist small and mid-size organization to design, implement, verify and maintain data protection technology needed to support offsite workers.
IT asset documentation management Consulting
ProSight SSL certificate management Specialist
ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it.
Open Now MCSE Expert Certified SQL Server 2014 Capacity Planning IT Consulting
SQL Server Management Studio Troubleshooting
Microsoft SQL Server 2014 includes major improvements in critical areas including speed, uptime, compliance, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that works seamlessly across all types of applications including Online Transaction Processing, enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and onsite services that include system design, deployment, management, troubleshooting, and software development expertise to help businesses of all sizes to achieve fast return from their SQL Server 2014 investment.
Microsoft Firewall Configuration
On-site Technical Support Internet Security and Acceleration Server
Progent's certified ISA Server 2004 consultants have long experience with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security solutions for IT networks with many sites, remote workers, and line-of-business eCommerce applications. Progent's Microsoft Firewall experts are available to assist your company in designing and deploying an installation of ISA Server 2000 or ISA 2004 Server that supports your network security requirements without adversely restricting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any up-to-date editions of ISA Server.
HTML programming Consultants
Professionals VBScript programming
If you need help creating, enhancing, or repairing business aplications for Windows, any version of Linux, or the Web, Progent’s expert team of program developers, database architects, and software project managers can help make sure you get the job done on time and within budget. Progent's experienced software programmers offer cost-effective and expert remote consulting for projects as small as writing Vidual Basic macros for Office Excel or as large as rolling out mission-critical database applications based on SQL Server or Oracle.
Hyper-V Security Configuration
ProSight Enhanced Security Protection Specialist
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware.
Support and Setup Temporary IT Staffing Services
Online Support Short Term Staffing Services
Progent's short-term IT staffing services allow organizations to respond to sudden increases in demand for IT professionals without incurring the costs and delays associated with vetting and hiring reliable technical help and without adding to your full-time head count.
24-Hour Oracle database Development Companies
Oracle database administration Cybersecurity Firms
Progent can provide affordable online access to a certified Oracle DBA consultant or an Oracle application developer. Progent can provide comprehensive DBA services for all versions of Oracle's RDBMS platform and can also assist you to plan, create, update, or fix Oracle database applications written with SQL and PL/SQL. Progent also provides consulting for Streams replication technologies and Oracle Database Resource Manage.
Symantec VPN Cybersecurity Consultancies
Symantec VPN Cybersecurity Firm
Progent's Symantec experts can assist you to maintain legacy Symantec firewall and VPN products including the Symantec Raptor and Symantec VelociRaptor line or show you how to migrate to current firewall solutions. Progent can also enable you to create and implement a complete security plan that can incorporate firewall and VPN appliances and utilities, outsourced security and virus protection services, server and application monitoring products, and formal policies and processes. Progent has the skill to be your single source for on-going technical support, administration, training, and security expertise.
Linux Network Monitoring Online Consulting
Open Now Network Engineer Linux Network Monitoring
Network monitoring ordinarily entails observing a system's resource utilization in order to identify throughput backups or fix hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring tools that run under Linux or UNIX and can be deployed to observe multi-OS environments where UNIX and Windows coexist. Progent's network support engineers can help you use both these tools to tune and troubleshoot your network. Progent's Linux support services offer small companies and programmers help with managing and servicing UNIX/Linux and Solaris networks that work with Windows-based technology.
Onsite Technical Support Windows Server 2016 Disaster Recovery
Windows Server 2016 Storage Replica Support Services
Progent's certified IT experts can provide Windows Server 2016 migration consulting to help organizations of all sizes to design and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid architecture. Progent can help you to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any facet of planning, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help you to take advantage of the many new disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.
Chief Information Officer On-site Support
Online Technical Support Chief Information Officer
Progent can provide the part-time or temporary assistance of a seasoned CIO to offer a broad perspective to assist your company select and maintain IT technology to meet your current situation and that can be a firm basis for your growth. Progent's part-time CIO consulting services offer financial advantages to companies who want to optimize the benefits from their network investment but who are without the budget or hesitant to take on one more high-level position to their full-time staff. Since Progent is vendor-agnostic, with a sizable team of engineers certified to support all leading operating systems and networking technologies plus a broad range and business software, Progent is in an ideal situation to offer unbiased advice along with expert technical support for creating IT systems that fit the special needs of your business.
Lync Server 2013 Network Consulting
Lync Server 2013 and Cisco Unified Communications Engineer
Microsoft Lync Server 2013, rebranded Skype for Business, enables organizations of any size to build a manageable and secure communications ecosystem that supports a BYOD computing style with IM, real-time presence, audio/video and web conferencing with app sharing and whiteboard, as well as IP and PSTN calling enabled for a wide assortment of desktop and mobile endpoints. Progent's certified Lync Server 2013 consultants and network integrators can assist your company to evaluate the business benefits of Lync 2013, design an in-house, cloud-based (via Lync Online) or hybrid model appropriate for your current and long-term plans, deploy Lync 2013 so as to speed up your return on investment, and provide live online and on-premises training to your management staff and end users. Progent offers in-depth expertise in critical pieces of a Lync Server 2013 solution that include Windows Server, SQL Server Express and Exchange, and Progent can assist you to integrate Lync Server 2013 with key Microsoft Office and Office 365 apps such as Outlook clients and PowerPoint.
Server Monitoring Technology Professional
Server and Desktop Monitoring and Reporting Engineer
ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by tracking the state of vital devices that drive your network environment. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt your business.
VMware Data Recovery Services
24/7/365 Backup and Recovery Software Engineer
Progent offers economical online support from engineers with expertise in a wide range of utilities and services that provide solutions for protecting Windows, Mac, and Linux/UNIX servers and workstations as well as notebooks and handhelds. Progent can provide consulting support for all major backup products including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, HP Data Protector, Double-Take Software, Mozy, Retrospect for Macintosh, Apple Time Machine, VMware Data Recovery (VDR), and Solaris FLARs. Progent's consultants can assist you to install, upgrade, or maintain data backup systems for a range of architectures including on-premises, edge to datacenter, cloud-based, or a mix.
Microsoft Windows 2008 R2 Support and Help
Windows Server 2008 Hyper-VI Integration Support
Progent's certified consultants can help you to calculate the benefits of Windows Server 2008 for your company, create test programs and rollout strategies, integrate Windows Server 2008 with your IT environment and workload, train your IT staff how to run enhanced administration utilities, and provide ongoing consulting and tech support via budget-friendly options such as Help Desk Call Center service and online technical support.
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