Fast Online Help for Salem Computer Networks
Urgent Remote Help for Salem NetworksFor businesses located in Salem or anywhere in Oregon, Progent provides remote help for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking issues, plus the assistance of CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic issues.

Progent's online support experts offer excellent leverage because they have the real-world background and have access to the advanced tools needed to solve most network problems rapidly. This lowers immediate expenses because solutions require fewer billable minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally with incidental costs by minimizing or eliminating system downtime and related losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online technical support experience is especially important in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the services that you actually get. In contrast to typical remote service organizations, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing avoid situations where fast solutions somehow end up as big tabs. Progent's penchant for disposing of problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a set of optimized technologies and field-proven methodologies which permit the highest degree of effectiveness for online help and repair for computer networks of all sizes. Progent offers safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's Technical Response Center to connect to your environment without breaching network security.

Progent's sophisticated customer support database application keeps comprehensive records of all support that Progent's customers have received. Progent's staff consultants have access to the records of all help provided to each Progent customer by any Progent consultant. This archive of issues and resolutions is structured as a readily accessible support database that permits Progent's online technical professionals to communicate their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's advanced certifications and working associations with important vendors including Cisco and Microsoft open up additional extensive technical databases and allow priority response from vendors' internal engineering staff with the result that Progent's remote service specialists are able to find the most efficient resolutions quickly.

Online support provided by Progent to businesses in Salem and anywhere in the state of Oregon include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical facets of information technology including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so any potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special fields of information technology enables clients to complete critical initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Call Center Support
    Progent's Call Center service options for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk consulting services can aid you in creating an effective new Help Desk Call Center or improving your current one, selecting or modifying Call Center software products to meet the unique requirements of your corporation, or providing occasional phone support staff to work with your existing Help Desk team to handle high-demand scenarios such as software migrations, major upgrades, or rolling out new applications.

    Progent's Call Center team of seasoned network experts provides your workers in Salem or anywhere in the state of Oregon instant access to an efficient technical support resource with years of background delivering telephone-based consulting and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center the reputation as a key contributor to company success, and Progent's aim is to solve instead of merely report IT problems.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team can supply online advanced consulting expertise and education in specific business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for familiar Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Salem, or anywhere in the state of Oregon, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your business so your network support is proactive and automated. By exposing potential issues before they expand into downtime, remote monitoring can head off stressful and costly information system failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or systems powered by multiple platforms.
How Your Salem Company Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based support with Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Salem or throughout the state of Oregon, Progent's phone-based network support specialists can provide professional and affordable IT support whenever your business requires it. Long experience delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to solve IT problems quickly while eliminating the expense and lost productivity that comes with on-site service calls.

Even if your Salem organization works with a regular independent support technician or maintains a full time organization that can handle day-to-day network problems, Progentís Microsoft certified engineers can still provide an easy and seamless virtual extension of your local resources for situations when your regular service personnel either lack the time or the knowledge to resolve unexpected network emergencies or particularly complex integration problems.

Benefits of Progent's IT Support for Organizations in Salem
Progent's online technical help services allow your Salem organization to realize the advantages of on-call, world-class network support without the expense of maintaining an in-house IT organization. Your information system will derive added business value by becoming increasingly available, efficient, and protected. Benefits to your business include:

  • Convenient virtual extension of your local support resources
    For most companies in Salem and throughout Oregon, local network service resources, whether represented by outside consultants or an in-house IT staff, can resolve typical technical issues. On the other hand, IT crises sometimes occur when local resources are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your usual support technicians. In these instances, Progent's on-call support experts provide an easy, quick, and economical way to augment your local help and to pass on valuable knowledge to improve your ability to resolve future problems locally.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller offices commonly rely on independent freelance consultants. Although freelance consultants have smaller internal costs than big service organizations and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the lack of backup personnel may force your business to go without assistance during an emergency. As your business expands, system downtime and trouble with critical software become more costly. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides an on-call source of backup service experts to make sure your network is always up and running.

  • Create a Scalable Foundation for Smooth Expansion
    Businesses typically start with an IT system implemented on a shoestring budget. Without a robust infrastructure, slap-dash fixes often get piled on top of a shaky foundation. As a network grows, reliability and expandability problems can impede the success of the business. Such poorly designed environments need proper analysis, smart strategic planning, and wide IT knowledge to upgrade to a system architecture that can provide the stable foundation to handle current business requirements and simplify future expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller offices need guidance and technical education to navigate through an increasingly complex maze of product options available for accelerating business growth and improving efficiency. Businesses hardly need a network engineer who is trying to earn a commission on a certain vendor's products. IT support and product selling can lead to a situation where the recommended solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent avoids these conflicts by selling only services instead of products. This allows Progent to match technical expertise with the real needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical expertise, fine tuned support tools, and understanding of enterprise networking enable offices to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.