Fast Remote Help for Salem Oregon Information Networks
For businesses located in Salem Oregon, Progent provides remote help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with complex infrastructure issues, plus the assistance of CISSP-certified security experts to handle high-level security design and troubleshooting issues.
Progent's remote support engineers offer excellent leverage due to the fact that they possess the real-world experience and have access to the advanced technology necessary to resolve most information system issues rapidly. This reduces immediate expenses because solutions accumulate fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your company benefits even more with indirect expenses by reducing or avoiding network outages and related losses stemming from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's advanced online consulting expertise is particularly valuable for organizations that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's pricing policy for remote help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you receive. In contrast to typical online support companies, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean model for billing avoid scenarios where fast solutions manage to turn into major tabs. Progent's skill at solving problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of optimized tools and field-tested methodologies which promote the maximum level of efficiency for online technical support and repair for computer networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's online support team to connect to your company's network remotely without breaching corporate security.
Progent's proven technical support database application stores thorough histories for the support that Progent's clients have received. Progent's team consultants have the benefit of the records of services delivered to every client by any engineer. This archive of trouble tickets and repairs is structured as a conveniently exploitable internal knowledge base that allows Progent's online technical engineers to share their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's extensive list of accreditations and close relationships with key vendors including Cisco and Microsoft make available other extensive support knowledge bases and allow fast response from manufacturers' in-house product engineers so Progent's remote consulting specialists are able to come up with the best resolutions quickly.
Online support offered by Progent to clients in Salem Oregon include:
Authorized Windows Support
Progent's Microsoft-certified online support experts can deliver computer system troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a broad range of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams configuration help, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop consulting and support services to assist your business to deploy, integrate, repair, and manage desktop PCs and laptops based on Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure consultants, and indicates an individual's networking skills at the expert level. Cisco-qualified CCIEs can handle the most complex challenges encountered in network planning, deployment, administration, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or identifying software updates. CCIEs represent an excellent cost-effectiveness since their deep expertise enables them to fix problems rapidly. In common cases, less qualified consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can connect to your computer system by means of sophisticated on-line support technology to perform fast, secure, and economical diagnosis and repair.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State
Progent's Cisco-qualified CCIEs can provide help for the complete line of Cisco's top-selling family of networking products by providing services such as:
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions that can bolster the defenses of your Microsoft Windows, macOS and OS X, Linux environment against attacks or help your business to clean up rapidly after a serious penetration. Security solutions available from Progent include: thorough network security and compliance analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; setting up firewalls; establishing safe mechanisms for remote and mobile connectivity; guarding your email system against viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote support to help businesses of all sizes connect their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that combine local IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for recovering applications and services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote support services to cover a wide range of information technologies including system architecture, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy management in networks that incorporate Linux-based systems with Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with migration from older applications to MS Windows or Linux-based solutions. Progent's group-oriented approach to solving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers support expense.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services designed to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the industry's leading corporations. The ProSight suite of network monitoring and management services covers all critical areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, applications and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver centralized control and world-class protection for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is intended to assess your company's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology allows clients to execute major projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Salem Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk service options for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or improving your established organization, identifying or enhancing Help Desk Call Center software products to meet the particular requirements of your company, or adding temporary phone support staff to work with your internal Help Desk group to deal with demanding events such as software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran network professionals offers your computer users in Salem Oregon instant access to an effective support resource with extensive background delivering phone support and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center perception as a significant driver of company productivity, and Progent's goal is to resolve and not simply annotate IT problems.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting staff offers remote and in-depth consulting support and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and training for Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, custom development, and education services, see Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Salem Oregon remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your environment so that your IT maintenance is proactive and automated. By detecting looming problems before they evolve into full-scale emergencies, remote monitoring can minimize stressful and expensive information system breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks powered by a variety of platforms.
To get in touch with Progent about urgent online support with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Salem Oregon, Progent's online computer support specialists can provide expert and cost-effective system support whenever your organization requires it. Long experience offering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve computer problems quickly while avoiding the cost and lost productivity that comes with on-site support visits.
Even if your Salem business has a regular freelance support technician or employs a full time IT staff that know how to handle typical computer issues, Progentís Microsoft certified consultants can provide a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the time or the experience to address unexpected network emergencies or particularly challenging integration problems.
Details of Progent's Remote Computer Services for Salem Oregon
Progent's phone help, Internet-based troubleshooting, network security expertise, and network administration services give businesses in Salem Oregon the greatest leverage for your support investment. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk call center services and system management, Progent's experts can deliver your office world class IT support while allowing you to eliminate the expense and administration overhead of running a full-service in-house IT organization. Key features of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Salem Oregon and is also ideal for customers in geographic areas that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a wide array of Microsoft support tools, service databases, and continuing training.
- Per Minute Rates to Reduce Costs
Progent provides online support on a per-minute billing plan, so you pay only for the services you receive. Progent requires no minimum fee for online help and requires no periodic retainer for support services provided during regular business hours. This keeps you from facing big invoices for routine fixes.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco offers access to authorized professionals who have skill in planning, deploying, and supporting networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic support services consist of technology integration, Microsoft Exchange Server consulting, system security design, and Help Desk sharing services. Progent's Application Experts group offers world-class consulting support in critical business applications. Support offered by the Application Experts Team includes:
Dynamics GP Support and Customization
Microsoft Office Project and Project Online Support
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management Support and Application Programming
MySQL Management and Application Design
Amazon Marketplace Web Service Application Development
By providing a full service one-stop source for network generalists and specialists, Progent is able to tailor fast, cost-effective, and comprehensive IT solutions that match the specific requirements of your business.
- Sophisticated Remote Access Tools
Protected remote connectivity allows Progent's support experts to see exactly what your customers see. This makes it possible to produce quick fixes to problems that could otherwise demand an expensive personal visit. Cutting-edge online access tools and experienced engineers together allow Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in online troubleshooting and automated network tracking.
- Compatibility with Mainstream VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24x7 Support for Maximum Network Uptime
For organizations with vital applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce high network uptime.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-constrained businesses whose workers need immediate recourse to a Help Desk service with expert phone support and complete escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical knowledge, refined support tools, and understanding of enterprise networking allow businesses to escape the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Start Getting Online Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional experience, in the trenches of network service, performing a wide range of technical projects for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not only world-class technical skills, but also a support engineer with proven methods for applying technical knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person visits by the minute. Consequently, you are billed only for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no minimum charge and asks no monthly commitment for services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be tempted to permit minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide scant documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation sent by every consultant to every customer. The practice of detailing and archiving support records results in more efficient support and avoids a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to provide 24x7 system monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.