Fast Remote Support for Salem IT Networks
For companies in Salem or anywhere in the state of Oregon, Progent offers online support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with challenging networking issues, as well as the services of CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting issues.
Progent's online technical support engineers provide exceptional leverage due to the fact that they have the practical background and have access to the advanced tools necessary to resolve the majority of information system problems quickly. This reduces immediate expenses since solutions require minimal billable consulting minutes. Online help also eliminates the expense of sending an engineer to your site. Your organization benefits even more in incidental expenses by minimizing or avoiding system outages and related losses resulting from business disruption, upset clients, idle workers, and distracted executives. Progent's advanced remote technical support expertise is especially helpful for organizations that rely on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be useful.
Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you owe just for the services that you receive. Unlike many remote support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing do away with scenarios where speedy. minor fixes somehow turn into big bills. Progent's skill at dealing with problems efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of optimized technologies and field-tested methodologies that promote the highest level of efficiency for remote technical support and troubleshooting for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to link to your computer system remotely without violating corporate security.
Progent's proven customer support database system includes detailed histories describing the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of support rendered to every Progent client by every Progent consultant. This database of trouble tickets and resolutions is stored as an easily accessible internal knowledge base that enables Progent's remote support professionals to share their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's extensive list of certifications and working associations with key technology companies such as Cisco and Microsoft open up other massive technical databases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online service experts can come up with the most efficient resolutions promptly.
Remote services available from Progent to companies in Salem and throughout the state of Oregon include:
Certified Windows Support
Progent's Microsoft-certified remote support professionals can provide computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist you with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment support, Skype for Business Server planning and deployment consulting, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of affordable desktop services to assist your company to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking consultants, and validates a person's network technology skills at the master level. CCIEs can handle even the most challenging issues associated with network design, integration, management, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with IOS network management utilities and developing workarounds or locating program updates. Cisco CCIEs provide exceptional cost-effectiveness since their depth of experience enables them to fix problems rapidly. In typical cases, less qualified engineers can wrestle for many hours or even days with identical tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can tie into your computer system by means of advanced on-line troubleshooting tools to perform quick, safe, and affordable diagnosis and remediation.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling selection of networking appliances by offering services that include:
CISSP and ISSAP Premier Network Security Consultants
Progent's accredited CISM and CISSP cybersecurity consultants offer a variety of system protection solutions that can enhance the defenses of your Windows, Apple macOS and OS X, Linux environment against assaults or assist you to clean up quickly after a damaging penetration. Security consulting services offered by Progent cover comprehensive data security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; configuring firewalls; establishing secure architectures for remote and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting to help businesses of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that combine local IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent process for restoring applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer phone-based consulting services to cover a wide range of information technologies such as network architecture, messaging solutions, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and easy administration in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older systems to Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the industry's top enterprises. The ProSight line of network management outsourcing services addresses all key aspects of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract IT projects. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these special areas of computer technology allows customers to complete critical projects economically and on schedule. Progent's special remote engineering services include:
How Your Salem Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Help Desk Call Center programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Call Center or enhancing your established organization, identifying or customizing Help Desk software products to meet the special demands of your company, or adding occasional online staff to supplement your in-house Help Desk group to handle demanding scenarios such as software migrations, mass upgrades, or installing new applications.
Progent's Help Desk Call Center staff of experienced information technology consultants gives your computer users in Salem or anywhere in the state of Oregon immediate contact with a large support group with substantial background delivering telephone-based help and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk the reputation as a key contributor to business efficiency, and Progent's target is to solve and not simply report network problems.
- Business Applications Services: Education, Programming, and Integration
Progent's Applications Experts Group offers remote professional consulting support and training in specific business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, custom programming, and education for Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's consulting, customization, and training services, go to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Salem, or anywhere in the state of Oregon, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to fit your environment so that your computer support is proactive rather than reactive. By uncovering looming issues before they result in downtime, system monitoring can ward off inconvenient and expensive service breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or environments that support a combination of OS platforms.
To contact Progent about emergency online support with Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.
For companies and startups in Salem or anywhere in the state of Oregon, Progent's online computer support specialists can deliver effective and affordable system support the instant your company needs it. More than a decade of delivering remote repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine online access tools to solve IT problems rapidly while eliminating the expense and lost productivity associated with on-premises support visits.
Even if your Salem business relies on a local independent consultant or employs an in-house IT staff that can handle typical computer problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to resolve sudden network emergencies or especially complicated integration projects.
Advantages of Progent's Network Help for Businesses in Salem
Progent's online network troubleshooting services allow your Salem business to realize the benefits of timely, enterprise-grade IT support without the expense of maintaining a full-time IT organization. Your network will acquire greater business value by being more reliable, efficient, and protected. Advantages to your company include:
- Seamless virtual expansion of your local support resources
With most businesses in Salem and throughout Oregon, nearby computer service resources, whether consisting of independent consultants or a full-time maintenance staff, can deal with typical network problems. However, serious problems may spring up when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your usual support technicians. In these instances, Progent's on-call support professionals offer an easy, quick, and economical way to augment your local resources and to transfer valuable knowledge to increase your ability to handle downstream problems locally.
- Reduced Reliance on Freelance Consultants
For network support, smaller organizations often rely on independent freelance consultants. Although freelance service people have less overhead than big service firms and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the absence of reserve personnel may force your business to go without assistance during an emergency. As your business grows, system unavailability and problems with vital software are more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a dependable source of reserve service expertise to insure your network remains up and running.
- Build a Scalable Basis for Seamless Growth
Businesses often begin with an IT architecture implemented on a modest budget. Without a scalable infrastructure, slap-dash fixes often get thrown on top of an unstable foundation. When a network grows, reliability and scalability issues can hinder the success of the business. These poorly designed systems require careful analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a system infrastructure that can deliver the stable foundation to handle critical business demands and ease downstream growth.
- Interact with Problem Solvers Instead of Technology Vendors
Smaller organizations need advice and technical training to negotiate an ever more complicated array of technology alternatives available for accelerating business success and improving productivity. These companies do not need a network engineer who is motivated to earn a commission on a certain vendor's products. IT support and product sales can result in a situation where the recommended
solution is designed around a predetermined technology instead of the genuine requirements of a client. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to align IT expertise with the best interests of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical experience, refined remote support tools, and understanding of enterprise networking allow offices to escape the limitations associated with excessive reliance on smaller service firms, individual freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Start Getting Online Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry experience, in the trenches of network service, executing a wide variety of IT projects for an extensive array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support staff. This ensures that you get not only world-class technical skills, but also a support engineer with field-tested approaches for applying technical knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site visits per minute. Consequently, you are billed only for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services provided during regular business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick repairs so you will not be tempted to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their scope, Progent is able to focus on providing high-value skills where Progent faces little competition. Companies who utilize familiar freelance consultants or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock system monitoring services powered by MS Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your information network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.