Immediate Remote Troubleshooting for Salem Oregon Information Networks
Urgent Online Technical Support for Salem NetworksFor companies located in Salem Oregon, Progent offers remote help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, as well as the services of CISSP-certified security experts to help with advanced security architecture and diagnostic issues.

Progent's remote technical support engineers provide exceptional value due to the fact that they have the practical experience and are equipped with the sophisticated technology needed to resolve most network problems quickly. Efficient support reduces immediate expenses because solutions require minimal billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization saves even more with indirect expenses by reducing or eliminating network downtime and related losses resulting from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive online consulting experience is especially helpful in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's billing model for remote help is designed to stretch your IT service investment. Progent bills per minute for phone consulting, so you pay only for the services that you actually get. In contrast to typical online service companies, Progent imposes no startup fee or minimum fees. Progent's per-minute billing unit and simple policy for billing do away with situations where speedy. minor fixes somehow end up as major bills. Progent's skill at handling problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized tools and proven methodologies which promote the maximum level of effectiveness for remote help and repair for IT systems of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's remote service group to connect to your computer system without compromising network security.

Progent's proven technical support reporting application keeps extensive records of the service that Progent's customers have been provided. Progent's staff engineers have access to the records of assistance rendered to every customer by any Progent engineer. This database of anomalies and solutions is stored as an easily exploitable internal knowledge base that enables Progent's online support professionals to communicate their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft open up additional extensive support knowledge bases and allow quick access to vendors' internal product engineers so Progent's online service specialists can arrive at optimal resolutions quickly.

Online technical services available from Progent to clients in Salem Oregon include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the world's top corporations. The ProSight series of network management outsourcing services addresses all key areas of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to provide centralized control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special areas of information technology enables clients to execute critical initiatives economically and on time. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Help Desk service offerings for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center team of experienced information technology experts provides your workers in Salem Oregon fast communication with an effective network service group with years of background offering telephone-based support and online troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk perception as a significant contributor to company productivity, and Progent's policy is to resolve rather than simply annotate IT issues.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Group offers remote professional consulting support and training in key business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, custom programming, and education offerings, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Salem Oregon remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By uncovering potential issues before they evolve into full-scale emergencies, remote monitoring can head off disruptive and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems based on a variety of platforms.
How Your Salem Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Salem Oregon, Progent's phone-based computer support specialists are ready to provide expert and affordable IT support the moment your company needs it. More than 15 years of providing remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine remote access tools to fix computer problems rapidly while avoiding the cost and lost time that comes with on-premises service calls.

Even if your Salem company relies on a local freelance consultant or employs an in-house organization that can handle the majority of network issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the time or the experience to handle unexpected network crises or particularly complicated integration projects.

Advantages of Progent's Network Help for Businesses in Salem Oregon
Progent's online technical help services allow your Salem organization to experience the advantages of timely, expert IT support without the cost of managing an in-house IT staff. Your network will acquire added business worth by becoming increasingly available, productive, and secure. Advantages to your company include:

  • Seamless remote expansion of your local support resources
    For most businesses in Salem Oregon, nearby computer support providers, whether made up of outside consultants or an internal maintenance staff, can solve typical technical problems. On the other hand, IT crises can spring up when your regular support personnel are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your usual service personnel. In these instances, Progent's on-call service professionals offer a convenient, fast, and budget-friendly solution to supplement your regular help and to transfer valuable knowledge to increase your capability to deal with future issues locally.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller organizations often depend on independent freelance service providers. Although freelance consultants carry smaller internal costs than big service companies and can often charge lower rates, they are often stretched too thin, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another client, sick, on a trip, or in training, the lack of reserve help may force your company to go without help during an IT crisis. As your network grows, system downtime and trouble with vital applications become more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of backup support experts to insure your IT system remains up and running.

  • Build a Scalable Basis for Smooth Growth
    Companies often begin with an information system created on a modest budget. Lacking a strong framework, band-aid repairs often get thrown onto a shaky foundation. As a network grows, reliability and scalability problems can impede the productivity of the organization. Such poorly designed environments require proper analysis, intelligent strategic planning, and broad-based IT expertise to upgrade to a network infrastructure that can offer the stable foundation to handle vital business demands and facilitate future growth.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller offices need guidance and technical education to navigate through an ever more complex maze of technology options capable of promoting business growth and improving productivity. Businesses hardly need a network consultant who is attempting to earn a commission on a certain vendor's products. IT consulting and product sales can result in a situation where the proposed solution is designed around a profitable technology instead of the genuine needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align IT expertise with the real interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT expertise, fine tuned support software, and familiarity with enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry background, at the forefront of IT service, performing a wide range of IT projects for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This guarantees that you get not just world-class IT skills, but also a consultant with proven methods for using computer knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-premises visits by the minute. Consequently, you are invoiced only for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services delivered during normal working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you will not be forced to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent can focus on offering high-value skills where Progent faces little competition. Companies who utilize trusted freelance service providers or who maintain internal support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more robust, protected, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock system tracking services powered by MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering possible problems before they result in lost productivity, system monitoring can save your IT network from painful and expensive service losses.
How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



An index of content::

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