Immediate Online Troubleshooting for Salem Oregon Networks
For organizations located in Salem Oregon, Progent offers remote technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.
Progent's online support experts provide exceptional value because they have the real-world experience and have access to the sophisticated tools needed to solve most information system problems quickly. Efficient support lowers direct expenses because service calls accumulate fewer chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your office. Your organization benefits even more with incidental expenses by minimizing or eliminating system outages and associated losses resulting from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive online technical support experience is particularly helpful in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.
Progent's billing policy for online help is designed to leverage your IT service dollar. Progent charges per minute for phone consulting, so you pay exclusively for the support that you actually get. In contrast to many online service organizations, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and clean model for billing save you from scenarios where quick fixes somehow turn into major invoices. Progent's penchant for handling technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven processes that ensure the maximum level of effectiveness for remote consulting and repair for information networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's remote service group to access your computer system remotely without breaching system security.
Progent's sophisticated service reporting application keeps comprehensive records describing the support that Progent's customers have received. Progent's authorized consultants have the benefit of the records of support delivered to every Progent client by every consultant. This archive of issues and responses is structured as a conveniently exploitable support database that enables Progent's remote support professionals to communicate their experiences company-wide to ensure that the quality of Progent's support services improves daily. Progent's high-level accreditations and close relationships with major vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and allow fast access to manufacturers' in-house product engineers so Progent's remote consulting experts are able to determine the best resolutions in the least time.
Remote technical services available from Progent to businesses in Salem Oregon include:
Authorized Windows Expertise
Progent's Microsoft-premier online support professionals offer computer system troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams expertise, Skype for Business Server migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable desktop services to help your company to deploy, integrate, repair, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 integration support as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure engineers, and indicates a person's network technology knowledge at the expert level. CCIEs know how to handle the most difficult issues occurring in network planning, installation, maintenance, compliance, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in analyzing problems with IOS Software network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their depth of experience allows them to find solutions for problems rapidly. In typical cases, less experienced consultants can wrestle for many hours or days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE consultants can communicate with your computer system via sophisticated on-line support technology in order to perform fast, safe, and economical analysis and remediation.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State
Progent's CCIEs can provide expertise in the complete line of Cisco's top-selling selection of connectivity appliances by delivering services that include:
CISM and CISSP Premier System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services to bolster the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or help your business to recover quickly following a damaging breach. Security solutions available from Progent include: in depth information security and compliance evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious attacks; integrating firewalls; designing secure architectures for off-site and mobile access; securing your email infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting support to help companies of any size connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine local resources along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for recovering services quickly after an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can generate audit reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote support services to address a broad array of computer technologies including system infrastructure, messaging systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified administration in environments that include Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with migration from legacy applications to Windows or Linux-powered solutions. Progent's group-based approach to resolving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency online help troubleshooting problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services designed to allow small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the industry's leading corporations. The ProSight line of IT management outsourcing services addresses all critical facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT programs. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important fields of information technology enables clients to complete major projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Salem Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Call Center support programs for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Call Center or enhancing your existing one, selecting or enhancing Help Desk application software to handle the unique requirements of your business, or providing occasional online staff to supplement your in-house Call Center team to deal with unusually busy scenarios such as software transitions, mass upgrades, or installing brand new applications.
Progent's Call Center team of seasoned network consultants offers your clients in Salem Oregon immediate contact with an efficient support resource with years of experience offering telephone-based support and online troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center perception as a key contributor to company productivity, and Progent's policy is to resolve rather than just track IT issues.
- Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team offers remote advanced consulting expertise and education in specific application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, programming, and training services, visit Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers companies in Salem Oregon online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your business so that your IT support is proactive and automated. By detecting emerging problems before they expand into network outages, remote monitoring can minimize inconvenient and costly network breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems powered by a variety of platforms.
To get in touch with Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Salem Oregon, Progent's online network support specialists are ready to deliver expert and affordable IT support the instant your organization needs it. More than a decade of delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote access technology to solve network problems quickly while avoiding the expense and lost time that comes with in-person service calls.
Even if your Salem company works with a regular independent support technician or maintains a full time IT staff that know how to deal with common network issues, Progentís Microsoft certified engineers are available to offer an easy and seamless remote expansion of your local resources for situations when your usual service personnel either lack the time or the experience to solve unexpected system emergencies or especially complex integration projects.
Features of Progent's Online Computer Support for Salem Oregon
Progent's phone help, remote repair, network security consulting, and network administration services offer offices in Salem Oregon unparalleled leverage for your IT budget. Whether you require one-time telephone help and remote troubleshooting or full-time Help Desk call center services and system management, Progent's professionals can provide your office world class network support while allowing you to avoid the cost and administration overhead of carrying a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to offices in Salem Oregon and is also ideal for networks in more remote areas that lack technicians with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a wide array of Microsoft support utilities, technical information, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent provides remote support on a per-minute basis, so you are billed only for the services you use. Progent asks for no minimum charge for phone support and requires no ongoing subscription fee for services provided during regular working hours. This protects you from facing big invoices for quick repairs.
- Availability of Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco can provide help from authorized specialists who have experience in planning, deploying, and troubleshooting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's core support offerings include technology integration, MS Exchange expertise, network security planning, and Help Desk sharing services. Progent's Application Experts group offers in-depth consulting expertise for specific business applications. Help offered by the Application Experts Team covers:
Dynamics GP Support and Customization
MS Project Support
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Project Management and Application Programming
MySQL Management and Application Programming
Apple Mac Consulting
Amazon MWS Software Integration
By providing a full service centralized resource for network generalists and application experts, Progent can tailor timely, cost-effective, and comprehensive IT solutions that address the special requirements of your company.
- State of the Art Remote Connectivity Software
Protected online access permits Progent's support professionals to see precisely what your users see. This makes it easier to find quick solutions to problems that might otherwise demand an expensive personal service call. State-of-the-art online access tools and expert technicians together allow Progent to resolve most network issues rapidly and economically. Progent is a pioneer in offsite support and remote system monitoring.
- Compatibility with Leading VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24x7 Service for High Network Uptime
For companies with mission-critical applications, Progent offers optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk support services are designed specifically for budget-conscious offices whose workers require immediate access to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT knowledge, fine tuned remote support tools, and understanding of corporate IT allow companies to escape the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Online Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of real-world professional background, at the front lines of IT service, executing a broad range of IT projects for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This ensures that you get not only world-class technical capability, but also a consultant with field-tested methods for applying computer knowledge to resolve actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site visits per minute. As a result, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for services delivered during regular business hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast fixes so you will not be tempted to allow simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small support organizations who offer scant documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by every consultant to every client. The discipline of detailing and archiving service records results in more efficient service and avoids a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause downtime, network monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.