Salem Offsite Workforce Connectivity Support Services
Solution Design, Setup, Administration and Help Desk Consulting Services
Expanding your at-home workforce can have a significant impact on network architecture, security, and company processes. Progent has two decades of experience helping businesses of all sizes to design, configure, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Salem organization to pick the right technologies and follow best practices in creating and operating a secure virtual office solution for telecommuters that facilitates teamwork and returns top value. Progent can provide support services that go from on demand guidance for helping you past challenging technical roadblocks to full project management to help you carry out business-critical tasks.
Progent's consultants can assist Salem, Oregon companies to succeed with any facet of creating a high-performing telecommuting environment by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, cybersecurity, data protection solutions, and centralized management.
Network Infrastructure for Teleworkers
Setting up the physical and software infrastructure needed to support an at-home workforce can be particularly complicated if you must accommodate a combination of worker-owned equipment such as desktop computers and laptops, routers, and Wi-Fi APs from different vendors and with a variety of OS software and firmware releases. Progent's background providing remote help for both outdated as well as modern technologies in virtual office venues allows you to make efficient use of your available network infrastructure and offers ready access to top-tire consultants for making essential upgrades. Services offered by Progent to help your company to create a high-functioning work-at-home infrastructure include:
- VPN connectivity makes it possible to create a secure connection for authenticated remote employees to access IT assets located at your corporate data center or in the cloud. Progent can assist you to deploy and manage VPN connections between your at-home workforce and your key network resources by providing remote VPN integration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can help your at-home workers to set up Cisco's popular AnyConnect software for safe VPN tunneling for a wide range of endpoint devices such as Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) platforms enable a teleworker to view and use a remote computer's desktop. This gives IT managers substantial control over the computing environment of telecommuters and ensures them a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
- Routers connect at-home networks to the Internet and support VPN tunnels, local wireless connectivity, and firewalls. Progent offers top-tier online consulting for configuring home routers from a variety of manufacturers. See router integration support from Cisco-certified experts.
- Home Wi-Fi networks, often shared by the whole family and visitors, are frequently used by at-home employees to connect to their Internet router for work. This can create throughput and cybersecurity problems. Progent can help businesses to resolve these issues by providing services that include Aironet integration consulting, Cisco Meraki wireless deployment consulting, and Ubiquiti wireless access point integration help.
- Internet connectivity solutions impact the performance and reliability of connections between telecommuters and the company network. Mission-critical processes may demand redundant Internet access in the event the normal connection breaks. Progent offers guidance for picking service providers, selecting appropriate bandwidth and data volume packages, and configuring high-availability Internet access. See Internet access solutions.
VoIP Integration for an At-Home Workforce
Extending the company phone environment to include telecommuters is vital to supporting an effective at-home workforce. A broad range of cloud-centric VoIP products are popular with small and mid-size businesses to server telecommuters. Many enterprises depend on Cisco's modern or legacy products for VoIP management. Progent can assist organizations of all sizes to plan or maintain a telecommuter IP voice service that delivers the versatility, transparency and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to help businesses tune their existing Cisco VoIP environments to handle an expanding remote workforce.
- Cisco Unified Communications Manager (CUCM) extends advanced IP telephony features to devices such as IP phones, media processing platforms, Voice over IP gateways, and multimedia apps used across the network. CUCM manages additional mixed media services like unified messaging, video conferencing, and customer collaboration networks. For more information about Progent's Cisco Unified CM or CUCM support, visit Cisco Unified Communications Manager expertise.
- CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help your company to maintain your existing CallManager deployment or upgrade efficiently to Cisco's modern IP telephony solutions. To learn about Progent's support services for Cisco CallManager and Cisco's other older VoIP products, visit CallManager consulting services.
- Cisco IP Gateways provide integration with public telephony networks and with clients operating outside the corporate firewall like at-home workers. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your wide area network architecture to support these solutions and provide on-demand deployment and troubleshooting services.
Voice/Video Conferencing for an At-Home Workforce
A wide selection of voice/video conferencing products from major technology companies enable online meetings, video and voice conferencing, chat, and content sharing for both local users and telecommuters. Many companies utilize a mix of products to accommodate their different partners and customers. Progent's communications experts can help you to manage your current conferencing ecosystem and optimize the productivity of your at-home workforce.
- Skype for Business is Microsoft's popular communications product that supports presence, IM, audio and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can assist your company to set up and manage Skype for Business client software to accommodate your at-home workforce. For details about Progent's support expertise for Skype for Business, refer to Skype for Business consulting services.
- FaceTime is Apple's group video calling app for iOS and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Newer editions of FaceTime support as many as 32 simultaneous users for video sessions. For details about Progent's consulting expertise for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most computing devices. Offered via Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference. For details about Progent's support services for Webex as well as for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and information with capabilities that include IP voice and video conferencing, persistent threaded chat, plus data sharing. To learn more about Progent's consulting expertise for Microsoft Teams and for additional Office 365 apps, see Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these products and help your business to tune your WAN architecture to host them.
Microsoft Integrated Collaboration Platforms for Telecommuters
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office and Microsoft 365 suites, offering a powerful environment of applications that deliver a consistent user interface for exchanging information throughout multiple sites and on a broad selection of endpoint computers. Progent has provided remote consulting services for SharePoint and Exchange since their first publication and can help businesses to deploy these flagship collaboration products to optimize the effectiveness of your remote workers.
SharePoint uses web sites to allow collaboration and knowledge delivery by providing policy-based delivery of content, workflow, and utilities for looking through company-wide business data. SharePoint permits you to build protected portals that enables at-home workforce to view and update aggregated business intelligence via Intranets (Wikis), Blogs, social web sites, and Web Parts (Widgets). For details about Progent's SharePoint support services, visit SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, refer to deployment consulting services for Microsoft Exchange.
OneDrive is Microsoft’s collaborative cloud file hosting and synchronization service, similar to GoogleDrive. Remote users can save files to the OneDrive service, and colleagues anywhere can share them safely via a browser. Provided with Office 365, OneDrive enables remote workers to jointly author files. Edits made offline are automatically synced when you go back online. For details about Progent's consulting services for OneDrive, see Microsoft Onedrive configuration consulting.
Public Cloud Integration for Telecommuters
Progent can provide advanced online assistance for enabling organizations to build, manage and troubleshoot integrated network architectures that include internal data centers, remote workers, branches, plus public cloud services. Progent can provide expertise for all modes of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters resolve problems with cloud access, authentication, and cybersecurity.
Microsoft Azure is a popular platform for cloud software and services that allows you to use IT infrastructure, servers, and key applications hosted on Microsoft's extensive cloud. Microsoft Azure offers over 100 cloud-based services including hosting for Windows and Linux-powered virtual machines, scalable cloud storage, messaging, application development with Visual Studio, and data backup. Progent can help you to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity management with Azure AD, and plan backup and recovery systems with Azure Backup. Progent's cloud experts can also help you create secure connections to Azure services for teleworkers by configuring and troubleshooting firewalls and VPN IPsec tunnels. To find out about Progent's support services for Microsoft Azure, refer to Azure consulting.
Office 365, now called Microsoft 365, is Microsoft's growing family of client productivity applications and cloud services offered on a subscription basis. Office apps and services are provided in a selection of bundles designed for users ranging from individuals and households to major enterprises. Progent can provide fast and easy online contact with experts familiar with Office 365-compatible client devices based on Windows, Mac, iOS, and Google Android technology. Progent can assist your business to evaluate the numerous subscription plans available for Microsoft 365 and deploy 365 apps for your at-home workers to achieve top business value. To learn about Progent's consulting services for Microsoft Office 365, refer to Microsoft 365 integration services.
Office 365 Exchange Online is one of the most widely used cloud-based applications in Azure-hosted Microsoft 365 product product suite. Microsoft 365 Exchange Online provides the benefits of reduced costs for physical infrastructure, easier management, dynamic scaling, high reliability, and other advantages inherent with public clouds. Microsoft has designed Exchange Online to operate smoothly with local Exchange environments, enabling you to create hybrid cloud/onsite information systems. Progent's certified Exchange experts are available for as-needed help to get you past tough technical roadblocks and also offer end-to-end project management outsourcing to make sure your remote workers have convenient and secure access to your Office 365 Exchange Online deployment. To find out Progent's consulting services for Microsoft 365 Exchange Online, see Office 365 Exchange Online integration and troubleshooting consulting.
Amazon AWS is a pioneer in the public cloud arena and is the industry's biggest provider of cloud-based services. Progent can provide quick and economical online contact with cloud connectivity experts who can assist your organization to plan, deploy, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud services with on-premises resources and with other popular cloud platforms like Azure. Progent also offers access to Cisco-certified CCIE networking consultants to assist you to create a high-availability network architecture to make sure your users have a consistent computing environment regardless of whether they are working from your headquarters, a branch office, at home, or on the move. To learn about Progent's support services for Amazon AWS, visit Amazon AWS integration services.
Google Cloud Platform is a leading set of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help your business to scale your existing IT assets with the Google Cloud Platform, and Progent's database experts can help you make your critical applications cloud friendly so your telecommuters can benefit fully from Google Cloud services. Progent can help your business to deploy virtual machines on GCP Compute Engine, design an efficient storage solution with GCP Storage, and simplify access management for at-home workers with GCP Cloud Identity. Progent can also help your organization to use GCP's unified management technology to administer and track your Google Cloud environment. To learn, refer to Google Cloud Platform consulting support.
Help Desk Services for Telecommuters
A rapid, company-wide transition to a telecommuter business model, which might be driven by an epidemic or as part of a disaster recovery plan, can overwhelm even the most efficient in-house Support Desk. Progent's Call Center services allow businesses to outsource or supplement their Call Center by using Progent's online Technical Response Center services.
- Progent's Standard Help Desk services utilize Progent's nationwide network of online IT support specialists along with world-class trouble ticketing and tracking software to offer an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC support from initial help requests through ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to monitor or update their active tickets, add details, and upload screenshots or relevant files. Support services are provided at a substantial discount off Progent's normal Level 1 technical service charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. For more information, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Desk Augmentation Service enables your business to expand your existing Help Desk organization by sharing delivery of Help Desk support services transparently between your regular IT support organization and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a collective support model utilizing the number one professional services automation platform for managing service requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. To learn how Progent's Call Center Supplementation Services can help your business to provide best-in-class technical support to your telecommuters, visit Progent's Help Desk supplementation Services.
Cybersecurity for Remote Workers
Teleworkers often run their own computing devices and work in an unsecured space. This increases their exposure to cyber threats and requires judicious deployment of firewalls, remote monitoring, and the creation of policies based on best practices. Progent's seasoned roster of certified cybersecurity experts can help your organization to design, deploy and administer a compliant security environment that safeguards vital data in IT networks that incorporate telecommuters.
- Firewalls enable companies to create a network environment that can be securely utilized by on-premises users as well as by telecommuters, mobile workers, suppliers, clients, and other stakeholders. Modern firewall appliances permit you to configure and control appropriate permissions to various classes of users and to expand your network and adjust your security as your company evolves and as cyber threats grow increasingly sophisticated. Progent works with both new and legacy firewall appliances from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For more information about Progent's firewall support expertise, see firewall integration and support expertise.
- Online Endpoint Monitoring makes it easy to watch over the various computers utilized by at-home workers and either reject or identify and respond to modern threats like ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is installed on each secured endpoint device, watching all activity and utilizing state-of-the-art machine learning and full execution context to identify zero-day attacks at inception. When a cyberattack is spotted, ProSight ASM immediately isolates the impacted endpoint from the network to contain the threat. Because the ProSight ASM agent is autonomous, endpoint devices stay secure even if they are not connected to the Internet. For details about ProSight ASM, refer to remote endpoint monitoring for at-home workers.
- Security Audits can assess the exposure of your network to all types of outside and internal security attacks for an environment that incorporates at-home workers. Progent can run online, automated cybersecurity analysis scanning for rapidly and affordably detecting a broad range of security holes that can be found via the Internet. Progent's endpoint security assessment experts, which can be provided by security experts with top certifications such as CISA, CISSP, and GIAC, can assist your company to audit your operations and policies and assess your IT infrastructure to allow you to design top-level protection for your teleworkers.
Data Protection Solutions for Remote Workers
Data Protection covers saving and restoring critical data so as to avoid data loss and minimize restoration time in the event of storage system problems resulting from hardware breakdowns, software hiccups, operator mistakes, cyber attack, or other causes. Reliable data protection solutions can be especially difficult to architect and maintain in hybrid networks that incorporate local data centers, cloud resources, and at-home workers.
- Backup/Recovery solutions for remote workers must address diverse kinds of user-owned endpoint devices. Progent can provide fast remote help from consultants knowledgeable about a wide range of products for backing up Windows, Apple and Linux/UNIX servers and desktops as well as laptops, iPads and handhelds. Leading backup/recovery products supported by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To protect data spread across a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that uses cloud-based storage and features fine-grained restore and centralized management capabilities.
- Disaster Recovery/Business Continuity plans typically envision circumstances that call for a rapid switch to telecommuting. Progent's senior disaster recovery preparedness consultants and business continuity consultants can help your business to produce, document and validate a DR/BC strategy that includes the process of moving to an at-home workforce.
Unified Management for Teleworkers
Microsoft has renamed and rebundled its endpoint management platforms under the title Microsoft Endpoint Manager, which includes Intune for cloud-based management of remote devices and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager offers a unified solution for protecting corporate information by controlling local, mobile, and at-home endpoints.
Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing mobile computers and software. Managed endpoint computers can be user owned or business owned. IT administrators managing the endpoint devices of telecommuters can use Intune to provision and authenticate applications on managed devices, push patches and certificates, set up policies for permission to access information and networks, manage passwords, create VPN tunnels, control how telecommuters share data, establish threat protection, verify security compliance, and delete corporate data from lost, stolen or decommissioned devices. Intune works with Apple iOS, Google Android, Windows, and macOS computers. To learn about Intune and to find out how Progent can help your company to use Microsoft's Endpoint Management to manage the devices of your at-home workforce, visit Intune mobile device management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management product that allows network administrators to keep remote endpoints up to date and protected. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration plus VMware's Horizon virtual software delivery technology for access control, application management, and configuration management of endpoint computers. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product via a perpetual license. Top features of VMware Workspace ONE include rapid remote deployment of new laptops, immediate onboarding of new users, policy setting and enforcement for all classes of devices, unifies management reporting and analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud services. To learn about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile device management consultants.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing a productive work-from-home solution for your Salem, Oregon company, phone
An index of content::
WatchGuard Firebox M370 Firewall Firewall Support
WatchGuard Firebox M5600 Firewall Information Technology Consulting
Progent offers support expertise for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, configure, and manage a WatchGuard Firewall/VPN appliance that aligns with your network security requirements and budget. Progent can help you to manage outdated WatchGuard firewall appliances or migrate smoothly to modern WatchGuard firewall solutions.
Exchange 2010 Upgrade Technology Professional
Microsoft Exchange Server Migration Professionals
Progent can provide expert support for every phase of your Microsoft Exchange Server 2010 upgrade including end-to-end project management services, site readiness preparation, project planning, cost estimates of new software and hardware needed, suggested vendor sourcing, pilot verification at customer site or at Progent's test lab, managing transitional coexistence between Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the production system, deactivating the old system, and webinar training for client's IT group and end users.
Computer Network Consulting company Minnesota
Small Business Network Consultant Colorado
Progent’s Technical Response Center (TRC) offers nationwide extended hours remote support for networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service engineers offer after-hours phone support and online secure computer connection to isolate and repair network problems quickly and economically. The breadth of technical expertise represented by Progent's staff of country-wide support professionals makes it possible to escalate even the toughest problems to qualified specialists as required. For urgent issues, the TRC tries to respond to your call for service within one hour.
Consultancy ADSL2+
Internet Access Professional
Progent offers access to the cost-effective support of online Internet connectivity experts to assist your organization to evaluate or enhance your Internet services so your Internet connectivity solution meets your business needs. Support services available from Progent's engineers include evaluation of your existing bandwidth utilization, vendor and plan comparison and ordering, network provisioning, and managing a seamless move to a different ISP and/or service arrangement. Network provisioning can include enhancing existing routers and configuring additional ones, implementing firewalls, and designing fault-tolerant BGP configurations.
Microsoft Windows Server 2012 R2 Live Migration Integration
Windows Server 2012R2 Storage Spaces Support and Help
Progent's certified professionals can assist you to evaluate the benefits of Windows Server 2012 R2 for your company, develop pilot systems and rollout strategies, tune your infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, train your IT support team, create a corporate-wide security plan, streamline network management, help with creating applications, and generate and validate a DR/BC plan.
7600 Edge Router IT Services
1800 ISR Router IT Consulting
Cisco has designed an extensive product line of routers that includes appliances built to deliver the security, performance, and availability demanded by customers from small offices to global enterprises. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved reliability and system availability. Progent can show you how to select and integrate Cisco routers to build a solid foundation for your network and to make it easy to expand as you support new users, start new offices, deploy new services, open your network to customers and partners, and manage an increasingly mobile workforce. Progent offers expertise in a variety of routers based on the Cisco IOS operating system, including Cisco's 800 series of small office routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for the network core, plus legacy 1700 and 2600 Series Routers.
Top Rated RIM Blackberry Technical Support Services
RIM BlackBerry Exchange Remote Consulting
Progent can provide the expertise of BlackBerry-premier experts who can assist small organizations to plan, manage, and repair BlackBerry technology economically and effectively, doing away with the need for an internal BlackBerry specialist and reducing the expense and distraction of maintaining a mobile wireless workgroup. Progent's BlackBerry specialists offer extensive backgrounds cooperating with Progent's Microsoft-expert consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This wide range of knowledge, combined with Progent's efficient online support model, offers small companies a cost-effective option for integrating BlackBerry devices and software productively into their IT system.
At Home Workers Helpdesk Remote Technical Support
IT Consulting Work from Home Helpdesk Services
Progent offers small and mid-size organizations supplemental or fully outsourced Help Desk call center support for offsite employees.
Cisco Consultants Open Positions
Recruiter Microsoft Consultant Job Opening
If you are an information technology consultant with technical support experience, joining Progent and helping Progent's customers will expand your skills via interaction with our staff of motivated, high-output consultants. Progent's concentration on offering network expertise and technical help to small companies will give you the chance to work closely with decision makers and contribute significantly to the growth of exciting organizations. Also, Progent's virtual office network provides state-of-the-art tools for off-site service and wireless connectivity to help you to come up with speedy fixes when you take on business-critical issues.
Windows Failover Cluster Network Consultants
24-Hour High-Availability Failover Clustered Servers Network Engineer
The cluster technology built into the high-end versions of Windows Server 2008 is dramatically redesigned to simplify the deployment, configuration, and administration of server clusters that offer greater levels of system dependability, security, performance, and flexibility. New or enhanced capabilities include automated cluster verification, easier configuration and deployment, unified cluster administration, new cluster infrastructure for increased uptime, better protection and quorum models, fewer failure points, more disk and memory capacity, and improvements for geographically dispersed clusters. Progent's clustered server consultants can assist you evaluate the advantages of failover clusters, design and implement a deployment, educate your IT staff to manage your failover clusters, deliver ongoing consulting and technical help services, and produce and test a business continuity procedure.
Dynamics GP Integration Manager Specialists
24-Hour Specialist Dynamics GP Integration Manager
Progent's expertise delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's programming experience with VBasic, XML, and other developer tools enable Progent to design custom line-of-business programs and eCommerce environments that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP reporting services can help you create reports that allow you to track your business more effectively, transforming uncooked data into useful insights into your company and customers.
On-site Support System Center 2016 Operations Manager
Top Quality System Center 2016 Configuration Manager Support and Integration
Microsoft System Center 2016 provides major improvements for managing hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's Microsoft-certified consulting team offers world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.
Part-Time CIO Consulting
Help and Support Chief Information Officer
Progent can supply small companies with an IT management professional who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can offer strategic direction to help you deploy sensible technology to enhance business processes so they align better with your corporate objectives. Your company can create and install a well thought out information technology plan without absorbing the expense of a full-time senior IT executive.
VMware NSX Migration Consulting Services
VMware Cross vCenter NSX Engineers
VMware's NSX virtual network technology enables you to build entire networks in software. NSX allows virtual networks to be provisioned instantly and managed with a high level of automation regardless of the physical components used by the basic IP network. VMware Site Recovery Manager (SRM) supports programmatic disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also permits non-disruptive testing for site recovery, upgrades and patches and can generate reports to verify full service recovery, validate Service Level Agreements and prove compliance. When integrated with VMware's NSX virtual network platform, VMware Site Recovery Manager can rapidly recover the complete logical network topology at the secondary site. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help your organization to plan, configure, test and manage a DR system based on VMware Site Recovery Manager and VMware NSX.
On-site Support Automated Server Monitoring
ProSight Automatic Patch Management Consultant Services
ProSight LAN Watch is Progent’s server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of critical assets that drive your IT network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they can impact your business.
Exchange 2019 Migration Configuration
24x7 Exchange 2019 Mailbox Migration Help and Support
Progent can assist you in any phase of your upgrade to Microsoft Exchange Server 2019 including configuring Windows Server 2019 as a host for Exchange; designing HA system topology for an on-premises, Microsoft cloud connected or hybrid deployment; moving mailboxes; planning and implementing Windows Hyper-V; configuring HLB; building DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft Office 365; and setting up Outlook.
Immediate 64-bit Processing Services
Remote Support Services 64-bit Server
Progent's Microsoft-certified consultants can help you design, document, implement, administer, and troubleshoot a network-wide move to 64-bit server and client operating systems and business applications. Progent can help you pilot your 64-bit environment to make sure it handles all of the important 32-bit applications that you want to retain as well as the new 64-bit editions of software you wish to install.
Dynamics GP Visual Studio Engineer
Dynamics GP Visual Studio Services
Progent's background providing Microsoft .NET services and Microsoft SQL Server help, and Progent's application development experience with VBasic, XML, and other developer tools make it possible to create custom line-of-business programs and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains management reporting services can help you create reports that allow you to track your business more thoroughly, transforming uncooked information into valuable insights into your company and customers.
Remote Employees Helpdesk IT Consultant
Telecommuter Helpdesk Services Online Support Services
Progent can provide small and medium-size companies supplemental or fully outsourced Help Desk call center services for an offsite workforce.
Wave 2 Wi-Fi controller Support and Setup
WLAN controller Online Troubleshooting
Progent can assist you to configure Cisco Wi-Fi controller appliances to manage wireless LANs of all sizes. Progent can assist you to maintain and debug your current Cisco-based Wi-Fi environment or implement an efficient transition to Cisco's modern Wi-Fi controller solutions.
Postini Support
Antispam Support and Setup
E-Mail Guard represents a comprehensive solution for defending against spam and virus attacks. E-Mail Guard addresses the protection and management of company email by offering constantly updated spam and virus filtering, policy management, content filtering, and defense against email-based DHA and DDoS attacks. E-Mail Guard also includes monitoring, administration and analysis utilities as well as outbound email testing to let you repair your e-mail environment and specify and enforce corporate email policy.
High-Availability Data Center Outsourcing
Fault Tolerant Colo Professionals
Progent's Data Center engineers can help you find fault-tolerant data centers that match the specific requirements of your business. High availability colocation sites are particularly attractive to small organizations because of their affordability and convenience compared to taking a do-it-yourself approach. Trying to build an in-house data center that offers even a minimum level of fault tolerance is too costly for typical small organizations. Progent is ready to show you how to get all the advantages of high availability data centers and 24x7 colo sites by providing a complete array of engineering and maintenance services.
Microsoft Experts Support SCVMM 2016
Top Virtual Machine Manager 2016 On-site Technical Support
System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of network management products and is designed to offer a unified mechanism for configuring and managing virtualized fabric and services across hybrid networks that can include on-premises and hosted datacenters and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consultants can assist organizations of all sizes with all facets of designing, implementing, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization topology, help you migrate efficiently from legacy versions of VMM, design workflows for creating and installing virtual machines and hosts, design fault-tolerant compute and storage clusters, integrate your private cloud infrastructure with public clouds, set up virtual switches and load balancers, write and refine PowerShell scripts, and assist you to assess the potential advantages of the latest technologies such as Storage Replica and Host Guardian Service. Progent's certified virtualization experts offer world-class Hyper-V consulting and VMware vSphere expertise.
MS SQL Server 2008 On-site Support
Professional SQL 2008 Reporting Services
Progent's Microsoft-Certified SQL engineers can provide an array of services to assist small and midsize businesses to plan, configure, administer, and repair Microsoft SQL Server 2008 systems so that they gain the optimum competitive benefit from Microsoft's advanced relational database technology. In addition, Progent offers consulting expertise for system infrastructure, enterprise-wide security, and software programming to increase the strategic advantage of your IT investment.
Anti-Spam Support
Consultant Postini
E-Mail Guard is Progent's affordable anti-spam and antivirus service that offers small businesses enterprise-quality protection against spam, viruses, directory harvesting, and other varieties of email-borne assaults on IT systems. E-Mail Guard is powered by Postini's perimeter management technology, a full suite of web-based spam filtering and anti-virus services that ward off email attacks before they are able to breech the network firewall. Perimeter Manager also allows administrators track and control their e-mail application, irrespective of server vendor, hardware technology, or data center location.
24-Hour Technical Support System Center 2016 and Office 365 Integration
System Center 2016 and Office 365 Integration IT Consultants
Progent has over a decade of background integrating, and supporting the key components that make up System Center and can assist your organization to design, deploy, manage, and repair your System Center solution to optimize the uptime and performance of your critical IT resources across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-based fabric. Progent can help you to upgrade to the latest edition of System Center from an older one or from another datacenter management platform to deliver the advantages of best-in-class provisioning, centralized management, security and compliance, plus datacenter and application performance monitoring.
Support Services Windows Server Hyper-V 2016 Security and Compliance
IT Consultant Windows Hyper-V 2016 Containers
Windows Hyper-V 2016 utilizes core features first designed for and proven on Microsoft Azure, among the world's largest public clouds. This significantly improves the suitability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, uptime, scale, manageability, reliability and recoverability. Progent’s Microsoft-certified consultants can help you to assess the advantages of Hyper-V 2016 for your business, set up pilot systems to confirm the ability of Hyper-V 2016 to support your critical workloads, design a cost-effective network topology for a cloud-based or hybrid installation, develop and execute a smooth upgrade plan, educate your IT administration and technical support personnel, and provide as-needed consulting and debugging support to ensure that your Hyper-V 2016 solution delivers maximum business value.
Internet Service Provider Selection Professionals
Metro Ethernet Consultancy
Progent offers access to the cost-effective services of remote Internet connectivity experts to assist your company to evaluate or update your ISP services so your Internet access solution meets your business needs. Support services available from Progent's engineers include assessment of your existing bandwidth use, carrier and service plan analysis and selection, network provisioning, and managing a seamless move to a different carrier and/or service arrangement. Network provisioning can include optimizing current routers and deploying additional ones, implementing firewalls, and upgrading fault-tolerant BGP architectures.
Consulting Cisco ASA firewall VPN
Cisco ASA Configuration Troubleshooting
Progent’s Cisco-Certified technology consultants offer professional PIX Firewall consulting services covering architecture, integration and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack protection, and safe access services. Ranging from small, easy-to-install desktop devices for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls provide a sensible level of protection, performance and availability for business networks of all sizes. PIX firewalls are based on a proven, specially designed operating system, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and networking services, including advanced application-aware firewall services, VoIP and digital media security, site-to-site and remote-access IPsec VPN networking, intelligent networking services, and flexible administrative tools. Progent’s Cisco consultants can show you how to choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Microsoft Exchange Server Upgrade Professionals
Microsoft Exchange 2010 Upgrade Technology Professional
Progent's Microsoft-certified network experts can help you to assess the value of Microsoft Exchange 2010 for your company and can assist your IT staff to plan and implement a smooth migration to Exchange 2010 from Exchange Server 2003 or Exchange Server 2007 that will offer fast ROI by improving your workers' efficiency, cutting the expense of hardware and service, streamlining administration, and consolidating your vital communications platforms.
Microsoft Expert Windows Server 2016 Migration Outsourcing
24 Hour Windows Server 2016 Scale Out Clusters Support and Integration
Progent's Windows Server 2016 disaster recovery/business continuity experts can help your organization to design a DR solution built around Microsoft's most advanced Failover Clustering tools including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class network-attached storage using industry-standard equipment, VM Load Balancing for improving the speed and resilience of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for fast, economical creation of a failover cluster quorum witness.
Redundant ISP IT Services
Support Services Fault Tolerant Internet Connection
Progent's Cisco-authorized network engineers can show you how to create an economical, fault tolerant Internet connection solution that can achieve non-stop Internet access via a broad range of fault tolerant Internet network technologies including fault tolerant BGP, automatic fail-over, and redundant ISPs. Progent can provide CCIE professionals to show you how to utilize the most current technology for 24x7 Internet connectivity to build an affordable, fully redundant Internet network with automatic failover and other capabilities to create zero-downtime Internet availability.
Remote Consulting SQL Server 2014 Migration
SQL Server 2014 Reporting Services Integration Support
Microsoft SQL Server 2014 incorporates significant enhancements in critical areas such as speed, availability, security, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory capability that operates transparently across all workloads including OLTP, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and on-premises consulting services such as system design, configuration, administration, troubleshooting, and application development expertise to enable organizations of all sizes to realize maximum business value from their SQL Server 2014 investment.
At Home Employees Cybersecurity Setup and Support
Remote Employees Cybersecurity Technical Support
Progent can assist small and medium-size companies to implement network security defense systems and deliver cleanup expertise needed to support telecommuters.
Endpoint Monitoring and Reporting Support Outsourcing
Consultant ProSight Server and Endpoint Management
ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of critical devices that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so all looming issues can be resolved before they can disrupt your business.
Urgent SharePoint Backup and Recovery Configuration
SharePoint Backup and Recovery Technical Consultant
Progent's Microsoft-certified SharePoint consultants offer affordable remote and onsite consulting expertise, software development, and troubleshooting services for businesses of any size who intend to upgrade to SharePoint Server 2016 or SharePoint Online from earlier versions of SharePoint.
24/7/365 Windows 10 Trusted Boot Consultants
Top Quality Network Engineer Windows 10 Management
Progent's Windows consulting experts can help businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from any older version of Windows. Remote and onsite evaluation and migration services for Windows 10 provided by Progent's consultants include Return on Investment analysis, project supervision, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud integration, mobile management and synchronization, teleworker connectivity, security and compliance, automated deployment and management, network infrastructure design, Wi-Fi support, disaster recovery planning, custom training for network management staff and users, and post-migration Call Center support services.
Citrix XenCenter Specialists
Professional Citrix XenCenter
Progent's Citrix-authorized consultants can help you to evaluate the business benefits of XenServer as well as other Citrix platforms, and can help you to plan, test, execute, troubleshoot, and maintain a XenServer installation. Progent can in addition assess your existing XenServer environment and show you how to enhance resource utilization, responsiveness, protection, availability, and recoverability.
SCCM 2007 Migration Engineer
Professionals SCCM 2007 Hardware Inventory
Progent can assist your organization to support Microsoft System Center 2007 Configuration Manager to simplify administration, enhance security and compliance, and increase productivity by ensuring that operating systems and applications are always up to date, tracking licensing, and reporting resource usage profiles to help you make smart buying choices. Once your organization is ready to update your SCCM 2007 change management solution, Progent can help you to prepare for and carry out an efficient move to SCCM 2012.
Lync Server 2013 and SQL Server Consulting Services
Microsoft Lync Presence Consulting
Microsoft Lync 2013, renamed Skype for Business, enables businesses of all sizes to create a manageable and secure communications ecosystem that supports a BYOD computing model with instant messaging, presence, web meetings with application sharing and whiteboard, as well as IP and PSTN calling enabled for a wide assortment of desktop and mobile endpoints. Progent's certified Lync Server 2013 consultants and system architects can assist you to assess the business benefits of Lync 2013, design an in-house, cloud-based (with Microsoft Lync Online) or hybrid model suitable for your present and long-term goals, deploy Lync Server 2013 so as to speed up your return on investment, and deliver custom webinar and on-premises training to your IT team and users. Progent has expertise in key components of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange, and Progent can assist you to combine Lync 2013 with popular Microsoft Office and Office 365 applications such as Outlook clients and PowerPoint.
Remote Office On-site Technical Support
Consultant Services Sales Office
Years of background delivering Microsoft support and Cisco technology consulting has enabled Progent to develop an unmatched capability for serving branch offices that need network service with the responsiveness common to with small companies but which includes professional client interaction, thorough documentation, and adherence to corporate IT standards. If your enterprise has a sales office located anywhere in California or any region covered by Progent's consultants, Progent can provide a wide range of in-person and remote network consulting services and network design expertise.
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