For small companies in Salem Oregon, Progent offers support for computer systems powered by UNIX or Linux or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has provided remote support to businesses in every state in the United States. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISSP and CISM-accredited security engineers to handle advanced security architecture and disaster recovery planning.
Progent's online technical support services offer exceptional leverage because they have the real-world experience and the sophisticated technology to resolve most information system issues quickly. This lowers direct costs since solutions require fewer billable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your company benefits additionally in indirect costs by minimizing or eliminating system outages and related costs stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives.
Progent's billing policy for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you receive. In contrast to typical remote service companies, Progent imposes no service activation fee or minimum fees. Progent's one-minute granularity and clean policy for pricing save you from situations where speedy. minor fixes manage to end up as big tabs. Progent's skill at dealing with problems quickly results in your company saving cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven methodologies which permit the highest degree of effectiveness for online consulting and troubleshooting for small and midsize business information networks. Progent offers secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your system without breaching system security.
Progent's advanced technical support database application keeps thorough records of the service that Progent's customers have received. Progent's team consultants have the benefit of the records of support delivered to every client by every Progent engineer. This database of anomalies and responses is structured as a quickly accessible internal database that enables Progent's remote support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and working relationships with important technology companies such as Cisco and Microsoft permit access to other vast technical support knowledge bases and allow priority access to vendors' internal product engineers so Progent's online consulting experts are able to arrive at the best solutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Salem Oregon or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT help, go to Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's phone-based consulting engineers possess certified skills in a comprehensive array of technologies. This broad range of capability allows Progent's engineers to tackle almost any crisis likely to crop up in a small company network. Certifications earned by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To provide assistance to customers with mixed-platform environments, Progent also provides access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based technical services available from Progent to clients in Salem include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a broad array of information technology such as network infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and simplified administration, and migration from legacy systems to current Windows or Linux solutions. Progent's group-oriented approach to resolving network issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can offer urgent online assistance for diagnosing anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- RedHat Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for network consultants, and validates a consultant's technical knowledge at the master level. CCIEs can handle the most complex challenges associated with network planning, installation, maintenance, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs provide excellent value because their deep expertise enables them to solve even the most intractable problems quickly. In typical instances, less experienced service providers can struggle for hours or even days with the same tasks that a CCIE can fix in a few minutes.
Few support organizations make CCIEs accessible to support small and mid-size companies. Progent offers quick telephone contact with a Cisco CCIE so your company can get urgent help for complex network issues that are lowering worker efficiency but are not within the comfort zone of your local IT service resources. Progent's Cisco CCIE engineers can connect to your network using advanced remote troubleshooting technology in order to provide fast, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular selection of networking appliances including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network technology.
Authorized MS Windows Expertise
Progent's Microsoft-expert remote support professionals can provide computer system troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can assist you with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and configuration, Microsoft Teams expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of remote PC desktop support and troubleshooting services including Microsoft Windows 7 integration, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier System Security Professionals
Progent's certified CISM and CISSP network security engineers can provide a range of system protection services to improve the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or help your company to recuperate rapidly after a serious penetration. Security support services available from Progent include: thorough network security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm attacks; configuring firewalls; designing safe architectures for off-site and mobile communication; protecting your messaging infrastructure against spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting services to help companies of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent offers the services of seasoned remote consulting professionals for special projects that small companies often request. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Salem Oregon Company Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Call Center service offerings for small organizations with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller businesses who lack the budget to create an in-house Call Center but who require fast access to an effective Help Desk with professional phone support plus the technical depth to escalate the most challenging problems to advanced consultants.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in creating an effective new Call Center or enhancing your existing organization, selecting or enhancing Help Desk software products to address the particular requirements of your business, or providing temporary online staff to supplement your in-house Call Center resources to deal with high-demand situations such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Call Center staff of experienced network professionals provides your clients in Salem Oregon quick assistance from a reliable support group with extensive experience delivering phone help and online repair service for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center recognition as a significant enabler of company efficiency, and Progent's target is to solve rather than simply record network issues.
Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts Team offers phone-based professional consulting expertise and training in special business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for Microsoft business applications such as CRM, MS Project, MS Word, and MS Excel. For additional information about Progent's expertise, custom development, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can nurture the artistic components of Macintosh computing by providing remote help services and training in imaging, sound, and video. Progent's consultants can provide help in a variety of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common procedures like capturing or digitizing audio/video or integrating an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Salem Oregon online network and server monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your environment so your computer support is proactive rather than reactive. By uncovering looming problems before they expand into downtime, automated monitoring can head off inconvenient and expensive network crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems that support a variety of OS platforms.
To get in touch with Progent about urgent online support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State