For small businesses in Salem Oregon, Progent provides technical support for information systems powered by UNIX or Linux or for networks that include a combination of UNIX and Microsoft technology. Progent has delivered online support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, plus the assistance of CISA and CISM-accredited security engineers to help with advanced security architecture and business continuity planning.
Progent's online technical support engineers represent exceptional value because they have the practical background and the advanced tools to solve the majority of information system problems rapidly. This lowers direct expenses because solutions accumulate fewer chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your location. Your company benefits even more in incidental expenses by reducing or eliminating system outages and associated losses resulting from business disruption, upset customers and vendors, idle workers, and de-focused executives.
Progent's pricing model for online support is designed to get the most out of your IT service investment. Progent charges on a per-minute basis for phone consulting, so you owe only for the services that you actually get. Unlike typical online support organizations, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple policy for billing save you from scenarios where speedy. minor repairs manage to end up as major tabs. Progent's penchant for solving problems efficiently translates into your business conserving money.
Progent's Remote Service Tools
Over the years, Progent has refined an arsenal of customized tools and proven methodologies which ensure the highest level of effectiveness for online consulting and repair for small company IT systems. Progent offers protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access enables the staff of Progent's online support team to access your network remotely without compromising corporate security.
Progent's powerful service reporting system maintains comprehensive records for all service that Progent's customers have been provided. Progent's team service personnel have access to the details of assistance rendered to each Progent client by every Progent consultant. This database of problems and repairs is organized as a conveniently searchable internal knowledge base that permits Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level certifications and close relationships with key vendors such as Cisco and Microsoft permit access to other extensive support databases and allow priority access to manufacturers' in-house engineering staff so Progent's online consulting specialists are able to find the best resolutions promptly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Salem Oregon or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network help, go to Immediate Emergency Support.
Phone-based Network Support Services Available from Progent
Progent's online network support engineers have certified skills in an extensive array of disciplines. This broad range of capability enables Progent's engineers to tackle almost any problem likely to crop up in a small or midsize business information system. Certifications held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Professional.
To provide assistance to customers with multi-platform environments, Progent also offers the skills of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Remote support provided by Progent to companies in Salem include:
Special Support Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services address a broad range of computer technology including system architecture, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server consolidation and simplified management, and migration from legacy systems to the latest Windows or Linux-powered environments. Progent's team-oriented methodology for solving network problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide urgent online help for diagnosing problems within UNIX/Linux systems based on popular derivatives of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- RedHat Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure professionals, and indicates a person's technical skills at the expert level. Cisco qualified CCIEs can resolve the most intractable challenges associated with network infrastructure planning, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal support staff in analyzing problems with IOS Software network administration utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of experience enables them to find solutions for even the most intractable problems quickly. In many instances, less experienced engineers can struggle for many hours or days with identical tasks that a CCIE can resolve in minutes.
Few support organizations make Cisco CCIEs available to support small and medium sized companies. Progent can provide quick telephone access to a Cisco CCIE so your company can receive immediate assistance for complex network infrastructure problems that are impacting worker efficiency but are beyond the scope of your regular computer maintenance personnel. Progent's CCIE support experts can tie into your network by means of sophisticated remote support technology in order to perform efficient, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs offer assistance with all of Cisco's top-selling family of infrastructure products including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, plus VPN technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online service engineers offer computer system troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can help your company with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration support,
SharePoint Server 2019 design and integration, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of remote PC desktop support such as Windows 7 migration support, moving to 64-bit desktop applications, configuring Office 2010, and automating workstation deployment.
CISM and CISSP Certified Network Security Experts
Progent's accredited CISM and CISSP security engineers offer a range of system protection solutions that can enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help your company to clean up rapidly following a serious breach. Security services offered by Progent include: thorough security audits using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; installing firewalls; designing secure architectures for off-site and mobile access; securing your email infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting support to help businesses of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that utilize local resources along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent offers the skills of world-class remote consulting experts for contract IT projects that small businesses often need. Progent's charges for longer-term consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important fields of information technology enables customers to execute critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Salem Oregon Business Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Call Center support programs for small companies with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Call Center services are ideal for smaller organizations who don't have the resources to build and maintain an in-house Help Desk but who need fast response from an efficient Help Desk with professional telephone support plus the technical depth to escalate complex tasks to high-level engineers.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk consulting support can guide you in building an efficient new Call Center or enhancing your existing organization, selecting or modifying Help Desk Call Center application software to address the particular requirements of your corporation, or adding occasional online personnel to supplement your in-house Call Center resources during high-demand scenarios such as software migrations, major upgrades, or installing new applications.
Progent's Help Desk staff of veteran information technology professionals gives your customers in Salem Oregon immediate access to an efficient technical support resource with years of background delivering telephone-based support and remote troubleshooting for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center the reputation as a key driver of business performance, and Progent's goal is to resolve rather than simply report network issues.
Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group offers remote professional consulting support and training in specific business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for Microsoft applications including Microsoft CRM, Microsoft Project, Word, and Excel. To learn additional information on Progent's expertise, custom programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Apple Mac consultants can support the artistic aspect of Macintosh computing by delivering phone-based help services and training in graphics, sound, and motion video. Progent's support professionals can provide assistance in a range of Apple Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common jobs like scanning or digitizing audio/video or building an audio/video post production lab.
Online Network and Server Monitoring Services
Progent offers businesses in Salem Oregon remote computer system monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so that your computer support is proactive and automated. By spotting looming issues before they evolve into full-scale emergencies, automated monitoring can ward off disruptive and expensive information system breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments powered by a variety of platforms.
To contact Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State