For small businesses located in Salem or anywhere in Oregon, Progent provides help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (See Progent's client testimonials). Progent also offers the expertise of Cisco CCIE network specialists for complex connectivity problems, plus the services of CISSP and CISM-accredited security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's remote technical support engineers offer exceptional leverage because they are equipped with the practical experience and the sophisticated technology to solve the majority of information system issues rapidly. Efficient support reduces immediate expenses because solutions take up a smaller number of chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your office. Your company saves even more in indirect costs by reducing or avoiding system downtime and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's pricing policy for online support is designed to get the most out of your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the services that you receive. In contrast to many online support firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent situations where fast solutions manage to turn into large bills. Progent's penchant for solving technical issues efficiently translates into your business spending less cash.
Progent's Online Service Tools
Over time, Progent has refined an array of customized technologies and field-proven methodologies which promote the highest degree of efficiency for online help and repair for small company information networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access allows the staff of Progent's online support team to access your company's environment remotely without violating network security.
Progent's proprietary technical support reporting application maintains extensive histories for all service that Progent's customers have been provided. Progent's staff consultants have access to the specifics of services provided to every Progent client by every Progent engineer. This database of trouble tickets and solutions is stored as a conveniently searchable proprietary knowledge base that permits Progent's online technical engineers to share their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's advanced certifications and working associations with major vendors such as Cisco and Microsoft permit access to other vast technical knowledge bases and permit priority access to vendors' internal product engineers so Progent's online service specialists can come up with optimal resolutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone services in Salem or anywhere in Oregon or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT support, visit Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's online network support experts have certified skills in a comprehensive set of products and technologies. This broad range of technical skills permits Progent's engineers to handle virtually any emergency that may occur in a small or midsize company network. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To provide assistance to businesses with mixed-operating system environments, Progent also provides the skills of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based technical support services Offered by Progent to small businesses in Salem and throughout the state of Oregon include:
Special Support Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a wide array of computer technology including network architecture, email systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and simplified administration, and migration from older applications to the latest Windows or Linux-powered environments. Progent's team-oriented methodology for solving network problems enables fast escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency phone-based assistance for diagnosing problems affecting UNIX/Linux networks based on popular derivatives of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for networking consultants, and certifies a consultant's network technology skills at the expert level. Cisco qualified CCIEs know how to handle the most difficult problems surrounding network planning, deployment, maintenance, security, and problem solving. CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration tools and developing workarounds or identifying software updates. CCIEs provide excellent cost-effectiveness since their broad experience permits them to fix even the most difficult problems quickly. In typical instances, less qualified engineers can struggle for hours or even days with identical tasks that a CCIE can dispose of in minutes.
Few service providers make Cisco CCIEs available to assist small and medium sized companies. Progent offers fast phone contact with a Cisco authorized CCIE so your company can receive urgent help for severe network issues that are hurting business efficiency but are beyond the experience of your regular computer service providers. Progent's CCIE support experts can tie into your computer system via sophisticated on-line support tools to perform fast, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's popular selection of networking products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network solutions.
Authorized Windows Support
Progent's Microsoft-certified remote support experts offer computer troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can assist you with a wide range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and configuration,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a full range of remote PC desktop support such as Windows 7 migration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier System Security Specialists
Progent's accredited CISSP and ISSAP network security consultants can provide a range of system protection services that can enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against internal or external threats or assist your company to recuperate rapidly following a serious breach. Security solutions offered by Progent cover comprehensive network security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; rapid cleanup after virus and worm assaults; installing firewalls; building secure mechanisms for off-site and mobile connectivity; guarding your messaging system from viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine physical IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent can provide the skills of world-class remote consulting professionals for contract projects that small companies often need. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these special areas of information technology allows clients to complete critical initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Salem Company Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Call Center service offerings for small businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are well suited for smaller companies who lack the budget to assemble and manage an in-house Help Desk but who want fast communication with a dependable Call Center with proficient telephone support plus the available expertise to escalate complex problems to high-level consultants.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the top PSA tool for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk consulting support can assist you in creating an efficient new Help Desk or enhancing your established organization, evaluating or modifying Call Center application software to address the unique demands of your corporation, or adding occasional phone support personnel to work with your internal Help Desk Call Center resources to deal with demanding scenarios like software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk team of veteran network experts gives your computer users in Salem or anywhere in the state of Oregon fast access to a reliable technical support resource with extensive experience delivering telephone-based consulting and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk perception as a significant enabler of business productivity, and Progent's intent is to solve rather than just document technical problems.
Applications Services: Education, Programming, and Integration
Progent's Applications Experts Team provides remote and in-depth consulting expertise and training in special business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Word, and MS Excel. To find out additional information concerning Progent's expertise, custom development, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac consultants can nurture the creative facets of Mac systems by delivering remote help services and education in graphics, audio, and motion video. Progent's consultants offer expertise in a large selection of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common jobs such as scanning or digitizing audio/video or integrating an audio/video production facility.
Remote Network and Server Monitoring Support
Progent offers businesses in Salem, or anywhere in the state of Oregon, remote network monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so that your IT maintenance is proactive and automated. By detecting potential issues before they expand into network outages, proactive monitoring can head off disruptive and expensive network failures. Progent can also assist with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or environments powered by a mix of operating systems.
To contact Progent about urgent remote help with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.