Fast Remote Support for Salem Oregon UNIX, Linux, or Solaris SystemsFor small companies in Salem Oregon, Progent offers support for computer systems powered by UNIX or Linux or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has provided remote support to businesses in every state in the United States. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISSP and CISM-accredited security engineers to handle advanced security architecture and disaster recovery planning.

Progent's online technical support services offer exceptional leverage because they have the real-world experience and the sophisticated technology to resolve most information system issues quickly. This lowers direct costs since solutions require fewer billable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your company benefits additionally in indirect costs by minimizing or eliminating system outages and related costs stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you receive. In contrast to typical remote service companies, Progent imposes no service activation fee or minimum fees. Progent's one-minute granularity and clean policy for pricing save you from situations where speedy. minor fixes manage to end up as big tabs. Progent's skill at dealing with problems quickly results in your company saving cash.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven methodologies which permit the highest degree of effectiveness for online consulting and troubleshooting for small and midsize business information networks. Progent offers secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your system without breaching system security.

Progent's advanced technical support database application keeps thorough records of the service that Progent's customers have received. Progent's team consultants have the benefit of the records of support delivered to every client by every Progent engineer. This database of anomalies and responses is structured as a quickly accessible internal database that enables Progent's remote support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and working relationships with important technology companies such as Cisco and Microsoft permit access to other vast technical support knowledge bases and allow priority access to vendors' internal product engineers so Progent's online consulting experts are able to arrive at the best solutions in the least time.

Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Salem Oregon or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT help, go to Immediate Emergency Support.

Phone-based Technical Services Available from Progent
Progent's phone-based consulting engineers possess certified skills in a comprehensive array of technologies. This broad range of capability allows Progent's engineers to tackle almost any crisis likely to crop up in a small company network. Certifications earned by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Associate.

To provide assistance to customers with mixed-platform environments, Progent also provides access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.

Phone-based technical services available from Progent to clients in Salem include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a broad array of information technology such as network infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and simplified administration, and migration from legacy systems to current Windows or Linux solutions. Progent's group-oriented approach to resolving network issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX/Linux consultants can offer urgent online assistance for diagnosing anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:

    • Apple macOS and OS X
    • Solaris
    • IBM AIX OS
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO
    • Silicon Graphics IRIX
    Major Linux platforms for which Progent offers expertise include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Salem OregonThe Cisco CCIE credential is the highest recognition for network consultants, and validates a consultant's technical knowledge at the master level. CCIEs can handle the most complex challenges associated with network planning, installation, maintenance, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs provide excellent value because their deep expertise enables them to solve even the most intractable problems quickly. In typical instances, less experienced service providers can struggle for hours or even days with the same tasks that a CCIE can fix in a few minutes. Few support organizations make CCIEs accessible to support small and mid-size companies. Progent offers quick telephone contact with a Cisco CCIE so your company can get urgent help for complex network issues that are lowering worker efficiency but are not within the comfort zone of your local IT service resources. Progent's Cisco CCIE engineers can connect to your network using advanced remote troubleshooting technology in order to provide fast, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular selection of networking appliances including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network technology.

  • Authorized MS Windows Expertise
    MS Windows Experts for Salem OregonProgent's Microsoft-expert remote support professionals can provide computer system troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can assist you with a wide variety of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2019 deployment, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid integration consulting services, SharePoint Server 2019 planning and configuration, Microsoft Teams expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server and Server Online training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a broad array of remote PC desktop support and troubleshooting services including Microsoft Windows 7 integration, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Premier System Security Professionals
    CISSP Certified System Security Consultants for Salem OregonProgent's certified CISM and CISSP network security engineers can provide a range of system protection services to improve the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or help your company to recuperate rapidly after a serious penetration. Security support services available from Progent include: thorough network security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm attacks; configuring firewalls; designing safe architectures for off-site and mobile communication; protecting your messaging infrastructure against spam and DHA attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting services to help companies of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special projects that small companies often request. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
  • Help Desk Support
    Progent's Call Center service offerings for small organizations with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller businesses who lack the budget to create an in-house Call Center but who require fast access to an effective Help Desk with professional phone support plus the technical depth to escalate the most challenging problems to advanced consultants.

    Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center consulting services can support you in creating an effective new Call Center or enhancing your existing organization, selecting or enhancing Help Desk software products to address the particular requirements of your business, or providing temporary online staff to supplement your in-house Call Center resources to deal with high-demand situations such as software migrations, major upgrades, or rolling out brand new applications.

    Progent's Call Center staff of experienced network professionals provides your clients in Salem Oregon quick assistance from a reliable support group with extensive experience delivering phone help and online repair service for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center recognition as a significant enabler of company efficiency, and Progent's target is to solve rather than simply record network issues.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Team offers phone-based professional consulting expertise and training in special business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for Microsoft business applications such as CRM, MS Project, MS Word, and MS Excel. For additional information about Progent's expertise, custom development, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can nurture the artistic components of Macintosh computing by providing remote help services and training in imaging, sound, and video. Progent's consultants can provide help in a variety of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common procedures like capturing or digitizing audio/video or integrating an audio/video post production studio.

    Remote Network and Server Monitoring Support
    Progent offers companies in Salem Oregon online network and server monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your environment so your computer support is proactive rather than reactive. By uncovering looming problems before they expand into downtime, automated monitoring can head off inconvenient and expensive network crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems that support a variety of OS platforms.

How Your Salem Oregon Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent.

Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.

Onsite IT Consulting
Progent locations in Oregon State

City Address Phone Link
Eugene 296 E 5th Ave, 5th Floor
Eugene, OR 97401
United States
(541) 359-3233 Eugene Network Support Services
Portland 811 SW 6th Ave
Portland, OR 97204
United States
(503) 334-0354 Portland Network Support Services
Salem 216 Commercial St. NE
Salem, OR 97301
United States
(503) 967-4777 Salem Network Support Services

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    Progent's Cisco-certified SIP infrastructure consultants can assist organizations of any size to design, integrate, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE-connected IP PSTN trunks and can provide cost-effective online or on-premises expertise to assist you to move efficiently to a modern communications ecosystem that offers accelerated return on investment. Progent's certified Microsoft collaboration experts can help you to configure connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications such as Skype for Business or Lync for access to a SIP PSTN trunk.

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    Progent's compensation model is built on contribution, so just like working as a freelance contractor, your earnings are directly tied to your generated revenue. Some Progent consultants stress quality of life and elect to consult at a more relaxed pace, using our flexible schedule to pursue individual pursuits like mountain biking, car racing, skiing, fishing, travel, or sharing private time with family and acquaintances. Other consultants take advantage of the chance to make major dollars through hard work and extended days. Progent completely encourages both sides of the spectrum plus any point in between.

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    Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation sent by every consultant to each customer. The discipline of detailing and organizing support records results in more effective service and eliminates a variety of common misfortunes such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom.

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    Progent's Wi-Fi consultants can help you to deploy Cisco wireless LAN controller appliances to manage and monitor wireless LANs of all sizes. Progent can help you to maintain and debug your existing Cisco-based Wi-Fi solution or implement an efficient migration to Cisco's latest wireless controller solutions.

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    Microsoft Virtual Server, run on the Windows Server operating system and powered by software originally produced by Connectix, delivers the performance necessary to accomplish hardware reduction, application upgrade, and server isolation tasks through virtualization technology in an enterprise-class IT network with advanced expandability, manageability, and fault tolerance. Microsoft has targeted Virtual Server at businesses who want to improve operational efficiency in application development and piloting, migration from outdated line-of-business applications, and server consolidation. Progent's professional Virtual Server consultants can assist your IT staff to assess and deploy Microsoft Virtual Server.

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    Progent can help you to design and execute a smooth migration from a Solaris-powered IT environment to a network based on Microsoft Windows and suited for running Microsoft's powerful office productivity products, commercial applications, and software development platforms. Progent's Sun Solaris, Windows and Cisco consultants and application experts can assist you to guard your information and minimize productivity discontinuity by developing an efficient migration strategy that preserves your current assets in Solaris application and technology. UNIX-to-Windows migration support expertise offered by Progent include analysis of existing environment, transition strategy and testing, MS Exchange migration support, data and application software transition, and processor and mass storage migration and economization.

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    Windows 8.1 is designed to power devices ranging from smart phones and slates to power-user desktops. A wealth of new and improved features, such as touch screen support and signature live tiles user interface, provide a broad range of advantages for companies who understand how to exploit them. Progent's Microsoft-certified consultants can assist bring your organization up the learning curve with Windows 8.1 and make sure you derive significant business advantage from the operating system's various new and enhanced technologies.

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    Progent is seeking a variety of full-time employees including motivated Microsoft Certified Systems Engineers; system experts who have Cisco CCDP or CCIE certification; and consultants for advanced network architecture with backgrounds in mobile connectivity, wireless networking, non-stop environments, disaster recovery planning, data protection, and VMware technology. Progent is also seeking workstation support experts, off-site service specialists, and CISSP or CISA accredited security professionals. Progent is also looking for experienced managers able to operate effectively in Progent's dynamic, virtual office environment. Progent contracts freelance professionals with proven expertise and working background in important IT areas beyond Progent's primary technical focus. Our Experts Group employs freelance consultants who offer advice and development support for strategic solutions such as Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have in-depth expertise with popular platforms such as Linux derivatives, Macintosh, or Solaris, or offer world-class help in technologies such as telecom, web development, Electronic Data Interchange, web commerce, or database management. Freelance contractors premier by Progent cooperate with our in-house consultants to deliver comprehensive solutions for small and midsize company networks.

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    Progent can assist your organization to support Microsoft System Center 2007 Configuration Manager (SCCM 2007) to simplify administration, improve compliance, and increase worker output by ensuring that operating systems and applications stay current, tracking licensing, and reporting usage profiles so you can make informed buying decisions. Once you are set to update your SCCM 2007 configuration management solution, Progent can help you to plan and implement a smooth move to System Center 2012 Configuration Manager.

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    Progent can assist you in all phases of your migration to Microsoft Exchange 2016 including planning high availability system topology for an on-premises, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V strategy; specifying mass storage requirements for your virtual machines, databases and log files; setting up HLB for high-availability client access services; planning, building and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating the firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent's Windows consulting experts can assist businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from an earlier release of Microsoft Windows. Online and onsite assessment and migration support for Windows 10 offered by Progent include ROI estimates, project management, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud integration, mobile device management, teleworker connectivity, data and identity security, streamlined provisioning and management, network optimization, wired/wireless convergence, business continuity planning, group and personal training for IT support staff and users, and post-migration Call Center support services.

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    Progent's pricing policy is to charge for phone support and on-premises help per minute. As a result, you are billed only for received support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for support services delivered during normal working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity avoids large bills for fast repairs so you won't be tempted to allow minor problems to stay unaddressed.

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    Progent's certified Office Word and Office 365 Word consultants can provide a wide range of economical remote support services to assist you to maintain your existing Microsoft Office Word solution or help you to migrate to a newer release of Microsoft Office Word. Support offered by Progent's Word experts include VBA programming, identifying and resolving compatibility problems between different versions of Word, interfacing Office Word with other Office apps like Excel and Microsoft Outlook or with 3rd-party platforms and plug-ins,infrastructure enhancements for dependable. reliable cloud connectivity, security and compliance consulting, smart phone and tablet integration, and online training tailored for individuals or groups.

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    Microsoft Small Business Server is a low-cost collection of server products that provides the basis for a powerful but easy-to-manage IT network. The inter-connectivity demands of the Microsoft .NET components included with Microsoft Small Business Server 2011 requires an IT expert with real-world expertise and broad experience in planning and building cohesive and comprehensive business technology solutions. Progent's Microsoft-certified consultants have broad experience with the technologies built into Microsoft SBS 2011 and Microsoft SBS 2008. This experience assures you success in installing, managing, and troubleshooting IT solutions powered by the SBS suite of servers and applications.

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    Progent offers IT support for medium size companies with 100 to 250 network users. The medium size company or office has typically been an underserved part of the market for network support services. The overhead and service delivery practices of major outside support organizations make them too costly for the ordinary small business or small medium business (SMB), which commonly has a minimal information technology budget with which to support an information network whose complexity and capability are often comparable to the networks of much bigger companies. Progent's support delivery model, which takes full advantage of remote service, virtual network technology and proactive network monitoring, significantly reduces the network support expenses of a small-medium business while providing the small organization with big-company support from professional, world-class experts knowledgeable in a broad range of small business network solutions. If your mid-sized company or small business is looking for levels of network support needed for a medium size organization without paying enterprise prices, call Progent.

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    Progentís IT outsourcing services offer budget-friendly computer consulting for mid-size businesses. Whether it includes planning network infrastructure, setting up an in-house Help Desk or using an outside one, deploying an updated e-mail system, monitoring your network, or creating an on-line eCommerce application, outsourcing your network engineering services can smooth out expenses and minimize uncertainties, permitting network support budgets to increase in a more linear and manageable manner than is possible by amassing a large, knowledgeable in-house IT staff. Progentís Outsourcing White Paper and datasheets explain how Progent can help you build a protected and highly available system architecture for your critical Windows-powered applications including Windows Server 2008, Exchange Server 2007, and SQL Server 2008.

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