For small and midsize businesses located in Salem Oregon, Progent provides help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure issues, plus the assistance of CISSP-accredited security engineers to help with advanced security design and disaster recovery planning.
Progent's remote support services represent excellent leverage due to the fact that they have the practical background and the sophisticated tools to solve the majority of network issues rapidly. This reduces direct expenses because solutions accumulate fewer chargeable minutes. Online help also eliminates the cost of sending an engineer to your office. Your company benefits additionally with indirect expenses by minimizing or eliminating system outages and related costs resulting from business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's billing model for remote help is designed to get the most out of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you pay only for the support that you receive. In contrast to typical remote service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing eliminate scenarios where speedy. minor repairs somehow end up as large bills. Progent's penchant for disposing of technical issues quickly translates into your company spending less cash.
Progent's Online Service Technologies
Through years of experience, Progent has refined a set of optimized technologies and field-tested processes which promote the maximum degree of efficiency for remote consulting and troubleshooting for small and midsize company information networks. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to access your environment without breaching network security.
Progent's advanced customer support reporting application includes comprehensive histories for the service that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of assistance provided to each Progent client by every Progent consultant. This archive of anomalies and resolutions is structured as a conveniently searchable support database that permits Progent's remote support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and close associations with key technology companies including Cisco and Microsoft make available other vast technical knowledge bases and allow fast response from manufacturers' in-house support staff with the result that Progent's online service experts can find the most efficient solutions quickly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Salem Oregon or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's online support engineers have certified skills in an extensive set of disciplines. This broad range of technical skills permits Progent's engineers to handle practically any problem likely to occur in a small company information system. Credentials held by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.
To provide assistance to businesses with multi-platform environments, Progent also provides the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical support services available from Progent to small businesses in Salem include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide spectrum of computer technology such as system architecture, email systems, system and process security, UNIX and Windows coexistence, virtual server technologies for server hardware consolidation and easy administration, and migration from older systems to current Windows or Linux environments. Progent's team-based methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can provide urgent online assistance for troubleshooting problems within UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and certifies an individual's technical knowledge at the master level. Cisco qualified CCIEs can handle the most intractable problems surrounding network design, integration, administration, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with IOS network management tools and developing alternate approaches or locating software updates. Cisco CCIEs are an excellent cost-effectiveness since their broad expertise enables them to fix the most complex problems rapidly. In many cases, less qualified consultants can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support providers make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent can provide quick telephone access to a CCIE so you can receive timely assistance for serious network problems that are impacting worker productivity but are not within the scope of your regular IT support resources. Progent's Cisco-qualified CCIE support experts can tie into your computer system via state-of-the-art on-line support technology to provide efficient, secure, and affordable analysis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's top-selling family of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Certified MS Windows Expertise
Progent's Microsoft-premier online service experts offer network troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can help you with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and configuration,
Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of online desktop support services such as Windows 7 migration, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISM and CISSP Premier Network Security Specialists
Progent's certified CISSP and ISSAP security engineers can provide a variety of security services that can bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help you to recover rapidly after a damaging breach. Security support services available from Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious attacks; installing firewalls; building safe architectures for off-site and mobile communication; securing your messaging system from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting services to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that combine local resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent offers the skills of seasoned online consulting professionals for special IT projects that small businesses frequently request. Billing charges for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important fields of information technology enables clients to execute critical initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Salem Oregon Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Call Center service options for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller companies who don't have the money or time to create an internal Help Desk Call Center but who want quick communication with a dependable Help Desk Call Center with proficient phone support as well as the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting support can aid you in creating an effective new Call Center or revamping your established organization, evaluating or customizing Help Desk Call Center software products to address the particular demands of your company, or adding temporary phone support staff to supplement your in-house Help Desk team during demanding events like software migrations, mass updates, or installing new business software.
Progent's Call Center staff of veteran information technology professionals gives your clients in Salem Oregon fast assistance from a large support group with years of background providing telephone-based consulting and online troubleshooting for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center recognition as a major driver of business success, and Progent's goal is to fix and not just track network issues.
Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Team can supply remote and in-depth engineering support and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Word, and MS Office Excel. For more information on Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac professionals can nurture the artistic facets of Macintosh computing by offering remote consulting support and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a variety of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common jobs such as capturing or digitizing audio or video or building an audio/video post production facility.
Remote Network Monitoring Support
Progent offers businesses in Salem Oregon remote network monitoring support based on Microsoft Operations Manager network monitoring and reporting, customized by Progent to suit your business so your computer support is proactive and automated. By anticipating potential trouble spots before they evolve into network outages, proactive monitoring can ward off inconvenient and costly service breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks based on a variety of platforms.
To get in touch with Progent about urgent online help with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State