Fast Remote Support for Salem Oregon Computer Systems
For organizations in Salem Oregon, Progent provides online technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the assistance of CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting issues.
Progent's remote support experts offer excellent leverage because they have the real-world experience and are equipped with the advanced tools required to solve most network issues rapidly. Efficient support lowers direct expenses because solutions use up minimal chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company benefits additionally with indirect expenses by reducing or eliminating network downtime and related costs stemming from business discontinuity, upset clients, idle employees, and de-focused management. Progent's advanced remote technical support know-how is especially helpful in environments that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's billing model for online support is designed to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are billed exclusively for the services that you actually get. In contrast to typical online support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate situations where fast solutions manage to turn into large invoices. Progent's penchant for solving problems efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-tested methodologies which allow the highest degree of effectiveness for remote technical support and troubleshooting for information networks of all sizes. Progent offers secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to connect to your network remotely without breaching system security.
Progent's advanced service reporting application maintains detailed histories describing all service that Progent's clients have received. Progent's team consultants have access to the records of support provided to each customer by any engineer. This database of problems and responses is structured as a quickly exploitable support database that enables Progent's online technical experts to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and working relationships with key industry leaders such as Cisco and Microsoft open up other extensive technical knowledge bases and allow quick access to manufacturers' in-house product engineers so Progent's remote consulting experts are able to arrive at optimal resolutions promptly.
Remote support available from Progent to customers in Salem Oregon include:
Authorized MS Windows Experts
Progent's Microsoft-premier remote service engineers offer computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist your company with a wide variety of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop support services to assist your company to install, configure, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure engineers, and indicates a consultant's networking skills at the expert level. Cisco CCIEs know how to resolve the most difficult challenges occurring in network infrastructure planning, deployment, maintenance, protection, and problem solving. CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with IOS network administration tools and coming up with workarounds or identifying software updates. CCIEs provide excellent value because their deep expertise allows them to fix problems quickly. In many instances, less experienced consultants can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can connect to your network by means of advanced on-line troubleshooting technology in order to provide fast, secure, and affordable analysis and remediation.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State
Progent's Cisco-qualified CCIEs offer help for the complete line of Cisco's market leading family of networking products by providing services such as:
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's certified CISM and CISSP cybersecurity experts can provide a range of system protection services to improve the defenses of your Windows, macOS and OS X, Linux network against internal or external threats or assist your company to clean up quickly after a damaging penetration. Security support services offered by Progent cover comprehensive data security and compliance evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm attacks; integrating firewalls; establishing secure architectures for remote and mobile access; defending your email system against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting to help companies of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that utilize physical resources along with cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent runbook for recovering applications and services quickly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a broad spectrum of computer technologies including network infrastructure, email solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified management in networks that include Linux and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux environments. Progent's team-based approach to solving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support costs.
Important Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate managed services designed to enable small and mid-size organizations to utilize the same advanced IT solutions used by many of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services addresses all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete threat progression including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and debug their networking hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows customers to complete critical projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Salem Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk consulting services can assist you in building an efficient new Call Center or revamping your existing one, evaluating or enhancing Call Center software to handle the unique needs of your company, or adding temporary online personnel to work with your internal Call Center group during high-demand events like software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran network experts offers your computer users in Salem Oregon quick access to an effective support group with years of background delivering telephone-based consulting and online diagnostics for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk the reputation as a solid contributor to company efficiency, and Progent's policy is to resolve rather than just document technical issues.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff can supply online professional engineering expertise and education in specific application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting, custom development, and training for Microsoft business applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's consulting, custom development, and education services, visit Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Salem Oregon remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your business so that your network maintenance is proactive and automated. By anticipating emerging issues before they cause downtime, proactive monitoring can minimize stressful and expensive service crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks powered by a combination of platforms.
To get in touch with Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Salem Oregon, Progent's phone-based computer support specialists are ready to provide professional and economical IT help whenever your organization has to have it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine remote access technology to repair network problems quickly while avoiding the expense and lost productivity that comes with on-premises support visits.
Even if your Salem organization relies on a regular freelance support technician or maintains an in-house IT staff that can deal with typical network problems, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the expertise to deal with sudden network crises or especially complex integration problems.
Benefits of Progent's Network Help for Offices in Salem Oregon
Progent's online network troubleshooting services allow your Salem organization to enjoy the benefits of on-call, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your network will acquire greater business worth by being more reliable, productive, and secure. Benefits to your business include:
- Convenient remote extension of your on-site IT resources
With most companies in Salem Oregon, nearby computer support resources, whether consisting of freelance consultants or an in-house maintenance staff, can deal with the majority of network problems. However, IT crises sometimes spring up when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your usual service personnel. In these cases, Progent's online support experts offer an easy, quick, and affordable solution to supplement your regular help and to transfer useful information to increase your capability to deal with future problems locally.
- Less Reliance on Freelance Consultants
For IT support, smaller businesses commonly rely on individual freelance consultants. While independent service people carry less overhead than big support companies and can afford to charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the absence of reserve personnel may require your company to wait for assistance during an IT crisis. As your business grows, network unavailability and problems with critical software are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve service expertise to insure your network is always up and running.
- Create a Scalable Foundation for Seamless Expansion
Companies often start with an IT system implemented on a shoestring budget. Without a strong infrastructure, slap-dash fixes often get thrown on top of a weak foundation. As a company grows, stability and scalability issues can impede the success of the business. These badly built systems need careful analysis, intelligent long-term planning, and extensive technical knowledge to upgrade to a network architecture that can provide the stable foundation to meet current business demands and facilitate future growth.
- Interact with Problem Solvers Rather Than Product Vendors
Smaller offices require guidance and technical education to navigate through an ever more complicated maze of product options available for promoting business growth and enhancing efficiency. Businesses do not need a network engineer who is trying to earn a commission on a certain vendor's technology. IT support and product selling can lead to a situation where the recommended
solution is designed around a profitable product rather than the true requirements of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to match technical consulting with the best needs of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical expertise, refined support tools, and familiarity with corporate IT allow businesses to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Entire Family of Servers
Progent offers in-depth expertise for Microsoftís powerful server platforms with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Windows Server 2008 upgrades, Microsoft Windows 2003 Server maintenance, Microsoft Exchange Server 2019 integration, MS Exchange Server 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises visits per minute. Consequently, you owe only for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no retainer for support services provided during regular business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent can focus on offering high-value services where Progent faces few competitors. Businesses who work with familiar freelance consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can save your IT network from painful and expensive service losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.