Fast Remote Support for Salem Oregon Computer Systems
Urgent Phone Technical Support for Salem NetworksFor organizations in Salem Oregon, Progent provides online technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the assistance of CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting issues.

Progent's remote support experts offer excellent leverage because they have the real-world experience and are equipped with the advanced tools required to solve most network issues rapidly. Efficient support lowers direct expenses because solutions use up minimal chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company benefits additionally with indirect expenses by reducing or eliminating network downtime and related costs stemming from business discontinuity, upset clients, idle employees, and de-focused management. Progent's advanced remote technical support know-how is especially helpful in environments that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's billing model for online support is designed to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are billed exclusively for the services that you actually get. In contrast to typical online support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate situations where fast solutions manage to turn into large invoices. Progent's penchant for solving problems efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-tested methodologies which allow the highest degree of effectiveness for remote technical support and troubleshooting for information networks of all sizes. Progent offers secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to connect to your network remotely without breaching system security.

Progent's advanced service reporting application maintains detailed histories describing all service that Progent's clients have received. Progent's team consultants have access to the records of support provided to each customer by any engineer. This database of problems and responses is structured as a quickly exploitable support database that enables Progent's online technical experts to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and working relationships with key industry leaders such as Cisco and Microsoft open up other extensive technical knowledge bases and allow quick access to manufacturers' in-house product engineers so Progent's remote consulting experts are able to arrive at optimal resolutions promptly.

Remote support available from Progent to customers in Salem Oregon include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate managed services designed to enable small and mid-size organizations to utilize the same advanced IT solutions used by many of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services addresses all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete threat progression including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and debug their networking hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows customers to complete critical projects economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk consulting services can assist you in building an efficient new Call Center or revamping your existing one, evaluating or enhancing Call Center software to handle the unique needs of your company, or adding temporary online personnel to work with your internal Call Center group during high-demand events like software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center team of veteran network experts offers your computer users in Salem Oregon quick access to an effective support group with years of background delivering telephone-based consulting and online diagnostics for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk the reputation as a solid contributor to company efficiency, and Progent's policy is to resolve rather than just document technical issues.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply online professional engineering expertise and education in specific application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting, custom development, and training for Microsoft business applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's consulting, custom development, and education services, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Salem Oregon remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your business so that your network maintenance is proactive and automated. By anticipating emerging issues before they cause downtime, proactive monitoring can minimize stressful and expensive service crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks powered by a combination of platforms.
How Your Salem Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Salem Oregon, Progent's phone-based computer support specialists are ready to provide professional and economical IT help whenever your organization has to have it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine remote access technology to repair network problems quickly while avoiding the expense and lost productivity that comes with on-premises support visits.

Even if your Salem organization relies on a regular freelance support technician or maintains an in-house IT staff that can deal with typical network problems, Progent’s Microsoft certified consultants can still offer a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the expertise to deal with sudden network crises or especially complex integration problems.

Benefits of Progent's Network Help for Offices in Salem Oregon
Progent's online network troubleshooting services allow your Salem organization to enjoy the benefits of on-call, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your network will acquire greater business worth by being more reliable, productive, and secure. Benefits to your business include:

  • Convenient remote extension of your on-site IT resources
    With most companies in Salem Oregon, nearby computer support resources, whether consisting of freelance consultants or an in-house maintenance staff, can deal with the majority of network problems. However, IT crises sometimes spring up when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your usual service personnel. In these cases, Progent's online support experts offer an easy, quick, and affordable solution to supplement your regular help and to transfer useful information to increase your capability to deal with future problems locally.

  • Less Reliance on Freelance Consultants
    For IT support, smaller businesses commonly rely on individual freelance consultants. While independent service people carry less overhead than big support companies and can afford to charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the absence of reserve personnel may require your company to wait for assistance during an IT crisis. As your business grows, network unavailability and problems with critical software are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve service expertise to insure your network is always up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Companies often start with an IT system implemented on a shoestring budget. Without a strong infrastructure, slap-dash fixes often get thrown on top of a weak foundation. As a company grows, stability and scalability issues can impede the success of the business. These badly built systems need careful analysis, intelligent long-term planning, and extensive technical knowledge to upgrade to a network architecture that can provide the stable foundation to meet current business demands and facilitate future growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller offices require guidance and technical education to navigate through an ever more complicated maze of product options available for promoting business growth and enhancing efficiency. Businesses do not need a network engineer who is trying to earn a commission on a certain vendor's technology. IT support and product selling can lead to a situation where the recommended solution is designed around a profitable product rather than the true requirements of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to match technical consulting with the best needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical expertise, refined support tools, and familiarity with corporate IT allow businesses to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent stands out by providing:

How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



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    Progent's Microsoft and Cisco-certified network engineers can help you to assess the value of Exchange Server 2010 for your business and can assist your IT staff to plan and carry out a smooth upgrade to Microsoft Exchange 2010 from Exchange Server 2003 or Exchange 2007 Server that will provide fast payback by increasing your workers' efficiency, cutting the expense of equipment and support, simplifying management, and consolidating your vital communications technologies.

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    Progent can help small businesses to migrate all or part of their computing infrastructure to Microsoft Azure. This can simplify network administration and reduce hardware investments. Microsoft Azure includes a comprehensive library of public cloud services and Progent can help you to evaluate the benefits and limitations of different cloud networking models you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and local apps and resources and make sure you avoid the common errors small companies make when migrating to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also show you how to prepare firewalls and IPsec VPN connections and also to manage Apple iOS devices and Android handhelds.

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    Progent's Microsoft-certified consultants have more than a decade of background planning, implementing, optimizing and fixing SCOM solutions and can provide companies of all sizes advanced online or onsite consulting services for SCOM 2012. Progent can help you to plan an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to watch over your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs based on best practices for tracking network fabric and Microsoft and third-party apps and services. In addition, Progent can provide fast online or onsite troubleshooting to assist you to fix critical issues uncovered by System Center 2012 Operations Manager.

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    Exchange Servers and Macintosh computers can work together efficiently. Progent's Mac and Microsoft premier consultants can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to work closely with teammates who use Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Apple Macintosh software can collaborate, allowing Mac users to get and send messages, examine the GAL, import addresses, synchronize calendars, and alert people to meetings via your Microsoft Exchange account. Progent will verify that your Microsoft Server is properly configured and that WebDAV and Outlook Web connectivity are enabled. Progent also offers customized one-on-one Entourage training.

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    Progent offers enterprise customers the services of a NetApp-certified consultant for online or on-premises support for NetApp's entire line of SAN storage products including ONTAP data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVauly continuous D2D backup, Virtual Storage Console for VMware, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Components of NetApp SAN solutions supported by Progent include system architecture, cloud integration, virtualization, migrations, non-disruptive updates, system management, security and compliance, high availability, and remediation. Progent offers Level 3 support to assist you to take care of issues with NetApp SAN storage environments quickly and affordably following leading practices.

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    Progent's CISSP-certified cybersecurity experts can help businesses of all sizes with any facet of IT security. Progent can help implement cost-effective cybersecurity solutions that protect a small office from modern threats or Progent can design, configure, and monitor a comprehensive security strategy for hybrid networks that support onsite, online, and mobile users accessing IT resources spread across a mix of physical sites and public and private clouds.

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    For desktop and application virtualization, Progent can provide the support of a Citrix-certified XenDesktop consultant who can assist you to design a XenDesktop solution that improves the business value of your IT system; configure XenDesktop technology with your servers, user computers, and printers; upgrade your existing virtual desktop software to current releases of XenDesktop; and provide comprehensive remote technical support. Progent can also instruct your IT staff to adhere to best practices to maintain XenDesktop effectively.

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    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to disrupt productivity.

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    Progent can help you to design a migration to Teams from Skype for Business Online and install, manage, and troubleshoot a cloud or mixed deployment of Teams. Progent can help you to integrate Teams with Office/Microsoft 365 apps, Exchange, SharePoint, and your phone infrastructure.

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    Windows Enterprise Directory demands extensive hands-on experience to configure efficiently across an enterprise. Progent’s Microsoft Premier consultants are experts in planning, integrating, and maintaining sophisticated Enterprise Active Directory installations. Progent’s fields of proven competence with Microsoft Windows Active Directory include replication issues, multi-domain partition configurations, repair of corrupted AD objects, cleaning up legacy beta version configuration objects in online AD environments, and fixing unsuccessful installations of Active Directory and Active Directory-integrated applications.

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    Progent's SonicWall firewall consultants can help you integrate, maintain, and update SonicWall firewall/VPN appliances including the newer SonicWall TZ, NSa and NSsp families of firewalls and the legacy SonicWall PRO 2040 products. Progent's CISM and CISA-certified network security consultants can help you incorporate SonicWall security gateways into an end-to-end network protection solution and design protection into your business operations.

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    Progent can help small and mid-size organizations to set up endpoint device security protection solutions and deliver response expertise needed to support telecommuters.

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    Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to provide centralized management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter.

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    Linux Online Support Team

    Progent offers nationwide remote phone support and troubleshooting services for companies who run environments based on versions of the Linux OS or whose information systems include a mix of Linux platforms/Linux and Microsoft technology. Online network consulting provides optimum return for your information technology dollar by preserving user efficiency and shortening the time charged for network repair services. Advanced online access tools and experienced technicians and engineers combine to enable Progent to solve most IT problems without wasting time and expense by going to your location. In the vast majority of situations your IT issues can be remediated by telephone or via a combination of phone help and remote network analysis. Progent can offer the services of Cisco certified CCIE network engineers and CISM and CISSP certified security professionals to assist you with the toughest network issues.

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    Microsoft Operations Manager Technology Consulting

    Progent provides a variety of network service bundles for small companies. These information technology outsourcing and network monitoring services are based on the anticipatory problem handling capabilities of Microsoft Operations Manager 2007, a state-of-the-art network and system management software platform that monitors the reliability, performance, and safety of your network and identifies potential troubles before they can bring down your system. With Progent's affordably priced network service programs, small organizations can select a simple co-sourcing package based on Microsoft Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing solution.

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    Progent provides fault tolerant load balancing consulting that addresses system load balancing, load balanced program, network backbone routing, and content dispatching products such as Cisco Content Engine. fault tolerant load balancing technologies for which Progent can provide consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Content Engine and ACNS, and F5 Networks 3-DNS.

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    • Juniper SSG550M Router Consultants
    Juniper SSG140 Router Cybersecurity Firms

    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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  • Top Onsite Technical Support Microsoft Exchange Server 2010 Migration Microsoft Exchange Server 2010 Evaluation Consulting Services

    • Apple Mac Online Support
    24/7 Macintosh Online Consulting

    Progent's experts can provide Mac users a range of services including desktop support, Apple macOS and OS X consulting, Mac integration with Windows environments, Entourage and Exchange Server help, network protection services, and custom training. Progent can help clients to migrate to macOS from OS X or earlier versions of Mac OS X and Progent can provide expertise with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist your business with Apple iPhone integration and iPad synchronization, or migrating to Apple's iCloud services. For business environments based solely on Mac OS X or for systems with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of planning, configuring and maintaining a network environment that is available, secure, fast and able to achieve your organization's objectives.

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    • Specialists Citrix desktop virtualization
    24-7 Citrix VM desktops IT Consultants

    Citrix has developed a comprehensive family of products that deliver enterprise-level manageability, scalability, and performance for server virtualization and for server-based delivery of Windows desktops and applications. For distributing virtualized Windows desktops and applications, Citrix offers XenDesktop and XenApp. For making and administering virtual servers, Citrix offers XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified consultants can help you to assess the strategic benefits of Citrix virtualization products and can help you design, test, deploy, optimize, and support Citrix virtualization platforms.

  • Urgent Help Desk IT Consultants Salem, OR Information Technology Outsourcing Group Microsoft and Cisco
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    • Small Business Computer Consulting Firms
    Top Ranked Small Business Networking Support

    Progent's Microsoft and Cisco certified network consultants offer advanced help with a wide range of technologies and can deliver that expertise remotely nationwide or onsite in select cities across the United States and anywhere in California. Progent offers remote help for networks powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that incorporate a mix of Microsoft and UNIX-family platforms. Progent also offers the help of Cisco CCIE network engineers for the toughest connectivity problems, plus the assistance of CISA and CISSP-accredited security engineers to handle high-level security planning and troubleshooting. Progent has delivered online troubleshooting to companies in all 50 states in the U.S.

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    • ProSight Remote Monitoring and Reporting Specialists
    Desktop Monitoring Integration Services

    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact productivity.

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    • MAS 90 Development Companies
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    In addition to offering the expertise of Microsoft Dynamics GP (Great Plains) consultants, Progent has consultants experienced in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide software development, troubleshooting, administration help, upgrade support, and 1-on-1 or group webinar training tailored to meet your particular requirements. Progent's experts also can help you integrate and support a secure, robust network infrastructure to run your ERP, MRP and accounting applications.

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    Network Security Consulting

    Progent provides consulting for security auditing packages including Microsoft Baseline Security Analyzer for performing a variety of automatic network auditing scans to identify possible security gaps. Progent has extensive knowledge of security auditing tools and can show you how to understand audit reports and react effectively. Progent can show you how to design protection into your company processes, configure scanning software, define and implement a protected system architecture, and suggest procedures to optimize the safety of your IT system. Progent's security consultants are available to help you set up a firewall, design safe remote access to email and data, and install VPN. Progent's qualified security engineers can validate the protection of web-based applications and can run comprehensive security tests of company-wide security to validate your company's compliance with key international security standards including FISMA, NIST, and ISO 17799.

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