Immediate Remote Help for Salem Oregon IT Networks
For companies located in Salem Oregon, Progent provides online support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve complex networking issues, as well as the assistance of CISA and CISSP-qualified security experts to help with high-level security architecture and diagnostic jobs.
Progent's remote support experts offer excellent value because they have the practical background and are equipped with the sophisticated technology needed to resolve the majority of information system problems rapidly. Efficient support reduces direct costs since solutions accumulate fewer billable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization saves even more in indirect expenses by reducing or eliminating system downtime and related costs due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive remote consulting know-how is particularly valuable for organizations that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's pricing policy for remote support is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the support that you receive. In contrast to many remote service firms, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for billing avoid scenarios where fast fixes somehow end up as large invoices. Progent's skill at solving technical issues efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and proven processes which permit the highest degree of effectiveness for online help and troubleshooting for IT systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's remote service group to interface to your computer system remotely without compromising corporate security.
Progent's proven service database application maintains detailed histories for the support that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of all help rendered to every Progent customer by every Progent engineer. This database of problems and resolutions is organized as an easily exploitable internal knowledge base that permits Progent's online support experts to share their knowledge with the whole team to ensure that the value of Progent's technical support improves over time. Progent's advanced accreditations and working associations with key industry leaders including Cisco and Microsoft make available other extensive technical databases and allow priority access to manufacturers' internal product engineers so Progent's online service experts can come up with the best solutions in the least time.
Remote support services provided by Progent to clients in Salem Oregon include:
Authorized MS Windows Experts
Progent's Microsoft-premier remote support engineers offer computer system troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help you with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams planning and integration, Skype for Business planning and deployment support, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop services to help you business to install, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure engineers, and certifies a person's networking knowledge at the expert level. Cisco CCIEs can handle the most stubborn issues surrounding network design, integration, administration, compliance, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with IOS network management tools and coming up with workarounds or identifying program patches. CCIEs offer exceptional value because their deep experience permits them to find solutions for problems rapidly. In typical instances, less seasoned engineers can struggle for many hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can communicate with your environment using state-of-the-art on-line support technology in order to provide fast, safe, and economical diagnosis and remediation.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's popular selection of infrastructure devices by delivering services that include:
CISSP and ISSAP Premier Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a range of security solutions to bolster the safety of your Windows, Apple macOS and OS X, Linux environment against assaults or assist you to clean up quickly after a damaging breach. Security consulting services offered by Progent cover comprehensive data security and compliance audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm attacks; configuring firewalls; building safe mechanisms for remote and mobile communication; protecting your messaging infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting support to help companies of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that utilize on-premises resources as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent process for recovering services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports transparent testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer online consulting services to address a broad array of computer technologies including system architecture, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy management in environments that include Linux and Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-based approach to resolving network problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance resolving anomalies within UNIX/Linux systems powered by popular variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services designed to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the world's top corporations. The ProSight line of outsourced network management services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the complete malware attack progression including filtering, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these important areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Salem Business Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Call Center programs for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk consulting services can guide you in establishing an efficient new Help Desk or enhancing your existing one, identifying or customizing Call Center software to handle the special demands of your business, or providing occasional online staff to reinforce your internal Help Desk Call Center group during high-demand scenarios like software transitions, major updates, or installing brand new business software.
Progent's Help Desk Call Center team of experienced information technology experts offers your customers in Salem Oregon fast communication with a dependable technical support resource with years of experience offering phone consulting and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center recognition as a major enabler of company success, and Progent's goal is to fix and not merely report technical issues.
- Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts staff provides phone-based and in-depth engineering expertise and education in key business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, customization, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, custom development, and education services, visit Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in Salem Oregon online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your business so that your computer support is proactive and automated. By detecting looming issues before they grow into crashes, remote monitoring can avoid inconvenient and expensive service failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems that support a combination of platforms.
To get in touch with Progent about urgent remote support with Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Salem Oregon, Progent's phone-based network support specialists can deliver effective and affordable IT help the moment your organization requires it. More than 15 years of providing online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to fix network problems rapidly while avoiding the expense and lost time that comes with in-person support visits.
Even if your Salem business deals with a local freelance consultant or employs a full time IT staff that know how to deal with typical network issues, Progentís Microsoft certified engineers can provide an easy and seamless remote expansion of your local resources in cases when your regular service personnel either lack the availability or the expertise to fix unexpected system emergencies or particularly tough integration projects.
Advantages of Progent's Network Help for Businesses in Salem Oregon
Progent's online IT consulting services enable your Salem company to enjoy the benefits of timely, enterprise-level IT support without the cost of maintaining an in-house IT staff. Your information system will derive added business value by becoming increasingly available, efficient, and protected. Advantages to your company include:
- Convenient remote expansion of your local IT resources
For most organizations in Salem Oregon, nearby computer service providers, whether made up of freelance consultants or an in-house IT staff, can deal with the majority of network issues. However, major troubles may strike when local support personnel are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your local service personnel. In these instances, Progent's on-call support experts provide a convenient, quick, and budget-friendly way to supplement your regular help and to transfer useful information to increase your ability to resolve downstream issues in-house.
- Less Reliance on Individual Consultants
For network maintenance, smaller companies often depend on individual freelance consultants. While freelance consultants have less internal costs than larger service firms and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the lack of reserve help may require your company to wait for help during an IT crisis. As your company grows, system unavailability and problems with vital software become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of reserve service expertise to make sure your network is always available.
- Create a Scalable Basis for Smooth Growth
Organizations typically begin with an information system implemented on a shoestring budget. Lacking a proper framework, slap-dash fixes often get thrown onto a weak foundation. When a company grows, stability and expandability problems can hinder the success of the business. These badly built systems require proper analysis, smart strategic planning, and extensive IT expertise to evolve to a system architecture able to offer the solid foundation to handle current business demands and simplify downstream expansion.
- Interact with Solution Providers Instead of Technology Vendors
Smaller companies need guidance and technical training to navigate through an ever more complicated maze of product alternatives capable of accelerating business success and improving efficiency. These companies hardly need a network consultant who is motivated to earn a commission on a specific vendor's products. IT consulting and product sales can result in a scenario where the proposed
solution is built around a profitable product instead of the genuine needs of a business. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to match technical consulting with the best needs of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical expertise, fine tuned remote support software, and understanding of corporate IT enable offices to escape the pitfalls associated with excessive dependence on smaller service organizations, individual freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does My Business Begin Getting Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional experience, in the trenches of network service, performing a wide variety of IT tasks for a large mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This means that you get not only expert IT capability, but also a consultant with proven methods for using technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site help per minute. As a result, you are charged only for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services delivered during normal business hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick repairs so you won't be tempted to permit simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support firms who offer scant documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports sent by every staff member to every customer. The discipline of documenting and organizing support activity allows more efficient support and avoids a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few support firms to offer 24x7 network monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can save your IT network from painful and costly service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.