Fast and Affordable Remote Support for Salem Networks
Fast Remote Consulting for Salem NetworksFor companies located in Salem or anywhere in the state of Oregon, Progent offers remote help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure problems, plus the services of CISSP-qualified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's online support engineers offer excellent leverage due to the fact that they have the practical experience and have access to the advanced tools required to resolve the majority of information system issues quickly. This lowers immediate costs because service calls use up fewer chargeable minutes. Online help also eliminates the expense of sending an engineer to your location. Your organization saves even more in indirect expenses by reducing or eliminating system downtime and associated costs due to business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote technical support experience is particularly helpful for organizations that depend on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's pricing policy for remote support is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you pay exclusively for the services that you receive. Unlike typical online support organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and simple model for billing save you from scenarios where fast solutions manage to end up as major bills. Progent's penchant for dealing with technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of optimized technologies and proven methodologies that ensure the maximum level of effectiveness for remote technical support and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's Technical Response Center to link to your environment remotely without breaching system security.

Progent's proven technical support database system includes detailed documentation for all support that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of assistance provided to every customer by every Progent engineer. This database of anomalies and responses is structured as a quickly retrievable internal database that permits Progent's remote support experts to share their knowledge company-wide to make sure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft open up other extensive support knowledge bases and allow quick access to manufacturers' in-house engineering staff so Progent's online service experts are able to arrive at the best solutions promptly.

Remote technical services available from Progent to clients in Salem and throughout the state of Oregon include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of outsourced network management services covers all critical areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the entire threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to deliver web-based control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and debug their networking hardware like routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex network management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so that all potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these important areas of information technology enables clients to complete major projects economically and on schedule. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most problems.

    Progent’s Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran information technology experts provides your customers in Salem or anywhere in the state of Oregon instant communication with a dependable support group with extensive background offering phone consulting and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center the reputation as a solid contributor to company success, and Progent's target is to resolve instead of merely document IT problems.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Team provides remote advanced consulting expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's consulting, custom programming, and education services, see Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Salem, or anywhere in the state of Oregon, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can customize SCOM to suit your business so your computer support is proactive rather than reactive. By anticipating possible trouble spots before they grow into crashes, automated monitoring can ward off disruptive and costly service breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments based on a variety of OS platforms.
How Your Salem Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Salem or throughout the state of Oregon, Progent's phone-based network support engineers are ready to deliver effective and affordable IT help whenever your business has to have it. Long experience offering remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to solve computer problems quickly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Salem business has a local independent consultant or employs a full time organization that know how to deal with the majority of computer problems, Progent’s Microsoft certified engineers can provide an easy and transparent remote extension of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to address unexpected system crises or particularly challenging integration problems.

Details of Progent's Online Network Services for Salem
Progent's online help, remote repair, network security expertise, and network administration services offer companies in Salem or anywhere in the state of Oregon the greatest leverage for your support investment. Whether you require occasional telephone support and remote network repair or ongoing Help Desk services and system administration, Progent's experts can deliver your organization enterprise-level network support while allowing you to avoid the cost and hassle of carrying a large in-house IT staff. Key features of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical background, fine tuned remote support software, and familiarity with corporate IT enable offices to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.