Fast and Affordable Remote Technical Support for Salinas California Networks
For businesses located in Salinas California, Progent offers online technical support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve complex networking issues, as well as the assistance of CISSP-accredited cybersecurity experts to handle high-level security architecture and troubleshooting jobs.
Progent's remote support experts offer excellent value due to the fact that they have the practical experience and have access to the advanced tools needed to solve the majority of information system problems quickly. This reduces immediate expenses because service calls use up minimal billable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally with indirect expenses by reducing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting experience is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's billing model for remote support is structured to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you actually get. Unlike typical remote service organizations, Progent asks for no startup fee or minimum job duration. Progent's per-minute granularity and simple model for pricing save you from scenarios where quick repairs manage to end up as substantial invoices. Progent's skill at solving problems quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized technologies and field-tested methodologies which promote the highest degree of effectiveness for remote help and repair for information systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's remote service group to communicate with your environment remotely without compromising system security.
Progent's proven service reporting application includes comprehensive records of the service that Progent's clients have been provided. Progent's team consultants have access to the specifics of services provided to each customer by every consultant. This archive of trouble tickets and responses is structured as a conveniently searchable support database that permits Progent's online support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's extensive list of accreditations and close relationships with major vendors such as Cisco and Microsoft open up other vast technical knowledge bases and allow quick response from manufacturers' internal support staff with the result that Progent's remote service specialists are able to find the best resolutions in the least time.
Remote services available from Progent to customers in Salinas California include:
Authorized MS Windows Experts
Progent's Microsoft-premier online support engineers offer computer system repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help you with a wide variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of affordable desktop services to assist you company to install, integrate, troubleshoot, and administer workstations and laptops powered by Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network engineers, and validates a person's technical knowledge at the expert level. Cisco CCIEs can deal with even the most complex problems encountered in network infrastructure design, installation, administration, compliance, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network management utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their broad experience allows them to find solutions for problems rapidly. In many cases, less qualified service providers can struggle for many hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment using state-of-the-art remote support technology to provide fast, secure, and affordable analysis and repair.
Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.
Progent locations in Santa Cruz-Monterey Bay Area
Progent's CCIEs can provide expertise in the complete line of Cisco's industry-leading family of connectivity appliances. Cisco technology expertise offered by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting services, Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki wireless AP planning and set up, Cisco Aironet APs deployment services, Cisco wireless controllers support Services, Cisco VPN and Security engineering assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions to enhance the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to recuperate quickly after a serious penetration. Security services offered by Progent include: thorough data security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid cleanup after virus and worm assaults; integrating firewalls; building safe mechanisms for remote and mobile connectivity; protecting your messaging infrastructure against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting support to help businesses of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring applications and services quickly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to address a broad array of information technologies such as system infrastructure, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy administration in networks that incorporate Linux with Windows, Progent offers VMware consulting and Citrix support. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving technical problems enables fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.
Important Linux versions for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services covers all key areas of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the entire malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of vital data, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide centralized management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special information technology projects. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology allows customers to complete major projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Salinas Business Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex issues.
Progent's Help Desk Call Center consulting support can guide you in establishing an effective new Help Desk Call Center or improving your established organization, selecting or modifying Help Desk Call Center application software to address the unique demands of your business, or providing occasional online personnel to reinforce your in-house Call Center team to deal with unusually busy situations such as software migrations, mass upgrades, or installing new business software.
Progent's Help Desk Call Center team of experienced information technology experts offers your customers in Salinas California rapid assistance from a reliable technical support group with substantial background offering phone consulting and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center the reputation as a solid driver of business performance, and Progent's aim is to solve instead of just document network problems.
- Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group can supply online advanced consulting support and education in special business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and education for familiar Microsoft applications including CRM, Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, custom programming, and education services, see Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Salinas California remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so that your IT maintenance is proactive and automated. By uncovering emerging issues before they result in downtime, proactive monitoring can minimize disruptive and costly service breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or networks powered by multiple OS platforms.
To contact Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Salinas California, Progent's online computer support engineers can deliver professional and cost-effective IT support whenever your company needs it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access technology to repair network problems rapidly while eliminating the cost and lost time that comes with in-person support calls.
Even if your Salinas office has a regular freelance support technician or employs an in-house IT staff that know how to handle ordinary network issues, Progentís Microsoft certified consultants can still provide an easy and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to resolve unexpected network crises or particularly challenging integration projects.
Advantages of Progent's IT Support for Businesses in Salinas California
Progent's remote support services allow your Salinas business to have the benefits of immediate, expert network support without the cost of managing an in-house IT organization. Your network will acquire added strategic worth by becoming more available, productive, and protected. Advantages to your company include:
- Seamless remote extension of your on-site support resources
For most offices in Salinas California, local computer support resources, whether made up of independent consultants or an in-house maintenance staff, can take care of the majority of network problems. On the other hand, IT crises might occur when your regular resources are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your onsite support people. In these cases, Progent's online service experts give you an easy, fast, and budget-friendly solution to augment your local resources and to convey useful information to improve your ability to handle downstream problems locally.
- Reduced Reliance on Freelance Consultants
For network support, smaller offices often depend on independent freelance consultants. While independent consultants carry less internal costs than larger support companies and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the absence of backup help may force your business to wait for help during an emergency. As your company grows, network unavailability and problems with critical software are more expensive. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of backup support expertise to insure your IT system is always up and running.
- Build a Scalable Basis for Smooth Expansion
Companies often begin with an information system created on a modest budget. Lacking a strong infrastructure, band-aid repairs often get thrown on top of a weak foundation. As a company grows, stability and expandability problems can hinder the productivity of the organization. These poorly built environments require proper assessment, intelligent long-term planning, and extensive IT expertise to evolve to a system architecture that can offer the stable foundation to meet current business demands and ease downstream expansion.
- Work with Solution Providers Rather Than Technology Sellers
Smaller organizations need guidance and technical training to negotiate an increasingly complicated array of technology alternatives capable of promoting business success and improving efficiency. These companies hardly need a network engineer who is motivated to resell a certain vendor's technology. Network consulting and product selling can result in a scenario where the recommended
solution is built around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts by selling just services rather than products. This allows Progent to align technical expertise with the best interests of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical expertise, refined remote support tools, and understanding of enterprise networking enable companies to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional experience, at the front lines of IT support, executing a wide variety of IT tasks for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This means that you get not only expert technical help, but also a consultant with field-tested methods for applying computer knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person help per minute. Consequently, you are invoiced only for received services. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services provided during normal working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small service organizations who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports transmitted by every staff member to every client. The practice of detailing and archiving service records results in more efficient service and avoids a variety of typical problems such as when a service customer is virtually held hostage to a consultant who wonít let go of vital service information.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to provide 24x7 remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By revealing possible issues before they cause downtime, system monitoring can save your IT network from stressful and expensive availability losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.