Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Providers in Salinas
ProgentProgentís consulting support for IT service organizations in Salinas California enables you to provide your clients Progent's consulting and Help Desk Call Center support under your own branding as a transparent augmentation of your regular network services group. This can ease the way for you to grow your revenue, fill out your service offerings, create happy customers, and improve your bottom line.

Progent's team of network experts, desktop support specialists, IT admins, and cybersecurity consultants have acted as transparent supplements to the IT staffs of some of the country's largest IT support businesses. Progentís breadth and depth of technical knowledge allows you to broaden the capabilities of your IT service business, and Progentís close integration with your support team helps you strengthen and preserve your company's brand.

Progent is an IT support company with two decades of experience delivering remote expertise to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network experts of any independent IT services firm in the world. Progent has delivered online technical assistance and advanced consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)

Providing Progent's Support Services With Your Own Brand
Progent's consulting program for IT service firms features seamless resale to your clients of professional services. Progent invoices your firm exclusively and performs under your direction to deliver your customers consulting and support services under your branding. In addition, Progent offers an affordable Off-hours Support Program for customers who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing is the heart of an efficient service desk. But full-featured ticketing platforms are not only expensive to acquire and staff, but difficult to configure and manage. Smaller IT service providers seldom have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT support organizations an affordable way to keep their own branding while providing their clients responsive desktop support backed by an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing system. The features offered with Progent's Service Desk and ticketing services allow you to expand your support volume, the range of technologies your firm can handle, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop support staff delivers Level 1 end user support with 1-hour SLA to commence work during standard work hours.
  • Normal service times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is offered at extra cost.
  • Optional onsite support in larger metro areas is offered throughout the country at extra cost.
  • You have complete control of your customers and invoicing.
  • Your customers enter requests by means of your branded Internet portal, an 800 phone number, or by sending an email to your specified email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see more details on Progent's Help Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service providers allows you to become a sole source for virtually all IT guidance and troubleshooting your clients may require. You can build your team and strategic in-house competencies steadily without being forced to decline opportunities owing to a lack of in-house expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your internal IT service team, responding to your coordination, and bills you instead of your customer.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Extensive Service Documentation: Progent utilizes an advanced service documentation platform to make sure all IT services delivered are thoroughly described. This allows you to transfer account assignments to internal consultants once you have sufficient people and appropriate skill sets.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and safely take on more jobs outside your main areas of excellence and open additional geographies without the risks involved with expanding your full-time staff too quickly.
  • Re-enforce Your Name: You can solidify your mind share as a comprehensive IT service firm by delivering more services to more customers using your own company name.
  • Flesh Out Your IT Support Catalog: Progent offers world-class support in a wide range of IT disciplines and can be a dependable reservoir of skills for growing your IT service operations.
  • Rapid Escalation: Thanks to a sizable roster of senior consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled fast.
  • Make Your Customers Happy: Satisfied customers stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for expertise from your competitors.
  • Online Support Experts: For 20 years, Progent has delivered online network support ranging from Help Desk services to high-level consulting. Effective remote support saves money while delivering quick results.
  • Top Industry Certifications: Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including CISSP, CISM, and GIAC. Learn more details about Progent's certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Salinas, California Organizations
Progent's nationwide team of certified consultants offers Salinas, California businesses a wide range of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service providers include:

Find Out More About Progent's Reseller Program for IT Service Organizations in Salinas, California
To learn more details about Progent's consulting program for IT service organizations in Salinas, California, call 1-800-993-9400 or refer to Contact Progent.