Fast Phone Technical Support for Salinas California UNIX, Linux, or Sun Solaris SystemsFor small businesses located in Salinas California, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the assistance of CISSP and CISM-accredited security engineers to handle high-level security architecture and business continuity planning.

Progent's remote technical support services offer exceptional leverage because they have the practical background and the advanced tools to resolve the majority of network problems rapidly. This lowers direct costs because service calls accumulate a smaller number of chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your location. Your company saves even more in indirect expenses by reducing or avoiding system outages and related costs due to business discontinuity, upset clients, idle employees, and distracted executives.

Progent's billing policy for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are charged just for the services that you actually get. Unlike typical online service companies, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing prevent situations where speedy. minor fixes manage to turn into large tabs. Progent's penchant for dealing with technical issues quickly results in your business conserving cash.

Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven processes which promote the maximum level of effectiveness for remote help and repair for small and midsize company IT systems. Progent provides secure VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity enables the experts of Progent's online support team to communicate with your company's environment without compromising system security.

Progent's powerful service database application includes thorough histories for all service that Progent's clients have been provided. Progent's team consultants have the benefit of the records of services delivered to each client by every Progent engineer. This history of trouble tickets and resolutions is structured as a quickly exploitable support knowledge base that enables Progent's online support professionals to share their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft permit access to other vast technical support databases and permit fast access to vendors' internal product engineers so Progent's remote consulting specialists are able to find the most efficient resolutions promptly.

Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote services in Salinas California or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, visit Immediate Emergency Support.

Remote Support Services Offered Progent
Progent's phone-based technical service professionals possess certified skills in an extensive set of disciplines. This broad scope of IT skills enables Progent's consultants to tackle virtually any problem likely to crop up in a small business information system. Certifications earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Professional.

To help clients with mixed-platform networks, Progent also provides the support of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Online support services available from Progent to customers in Salinas include:

Additional Support Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for special projects that small companies often request. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these important areas of information technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk services are intended for small organizations who don't have the money or time to create an internal Help Desk Call Center but who need fast access to a reliable Call Center with proficient phone assistance plus the available expertise to escalate complex trouble tickets to high-level consultants.

    Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) tool for handling service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Call Center consulting expertise can support you in establishing an effective new Help Desk or revamping your existing organization, evaluating or enhancing Help Desk Call Center software products to meet the unique demands of your business, or providing occasional online personnel to supplement your internal Help Desk Call Center resources during demanding scenarios such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center team of seasoned information technology professionals gives your computer users in Salinas California instant assistance from an efficient network service group with extensive background offering phone support and remote troubleshooting for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk recognition as a crucial driver of business productivity, and Progent's goal is to fix instead of just annotate network issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff offers remote professional consulting expertise and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Office Word, and Excel. To read additional information about Progent's consulting, customization, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can support the artistic elements of Apple Mac environments by delivering phone-based consulting support and education in imaging, sound, and video. Progent's consultants offer expertise in a large selection of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with common projects like scanning or digitizing audio or video or building an audio/video production studio.

    Remote Network Monitoring Services
    Progent offers companies in Salinas California remote computer system monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent for your business so that your IT maintenance is proactive and automated. By anticipating potential problems before they evolve into downtime, proactive monitoring can head off stressful and costly service breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or environments powered by a mix of OS platforms.

How Your Salinas California Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency online help with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.

Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.

Onsite IT Consulting
Progent locations in Santa Cruz-Monterey Bay Area

City Address Phone Link
Monterey 419 Webster Street
Monterey, CA 93940
United States
(831) 824-2134 Monterey Network Support Services
Salinas 1615 Bunker Hill Way
Salinas, CA 93906
United States
(831) 400-1300 Salinas Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95060
United States
(831) 600-4300 Santa Cruz Network Support Services

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  • Small Office Outsourcing Technical Support
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    Progent is a pioneer in cost-effectively providing world-class IT help to small businesses. Progent's achievement in handling the IT service needs of the chronically underserviced small business market is the combined result of major technical and process innovations that have removed a great deal of the traditional expenses out of administering IT service, injected unprecedented professional expertise into the support system, and significantly accelerated the repair cycle.

  • SCCM 2007 Device Management Computer Consulting 24x7 Expert Microsoft Certified SCCM 2007 Software Inventory Consultant
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    Microsoft Teams and iPhone Services

    Progent can help your business to design a migration to Teams from Skype for Business and install, manage, and debug a cloud or hybrid implementation of Teams. Progent can help you to integrate Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint, and your PBX.

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  • Shared Computer Support Help Desk Consultant Services 24/7/365 Extended Service Desk Technology Consulting Services

  • Windows Applications on Apple Mac Configuration
    Remote Desktop Connection Client for Mac Troubleshooting

    For companies that have a combination of Apple Mac and Microsoft Windows desktops, there are two basic solutions for running Microsoft Windows-only applications on a Mac: an external connection to an actual Windows PC or local emulation of a Microsoft Windows operating system on a computer. Microsoft's Remote Desktop Connection for Apple Mac enables you to connect an Apple Mac to a remote Windows-powered computer to use Windows applications and access system resources. Microsoft's Virtual PC for Apple Mac emulates Windows on an Apple Mac system so you can run Windows applications locally. Progent's macOS and Mac OS X technology consultants can help your organization to manage these solutions for using Microsoft Windows software on your Apple Macs and can also help your organization to evaluate and install third-party solutions for Microsoft Windows PC simulation.

  • Shared Service Desk On-site Technical Support Extended Help Desk Troubleshooting
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  • Small Business Server Small Business Computer Consulting Group Network Assessment Windows .NET
  • CentOS Linux, Solaris, UNIX Online Troubleshooting Marina, CA
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  • Shared Help Desk Ticketing Consulting Services
    Extended Call Desk IT Consulting

    Progentís Shared Call Center service allows your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's roster of seasoned technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the leading shared professional services automation tool for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.

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  • Specialist Remote DPM Backup and Restore Service Consultants Offsite DPM Data Backup Service

  • SQL Server 2016 Technology Consulting
    SQL Server 2016 and Windows Server 2012 R2 Setup and Support

    Microsoft SQL Server 2016 introduces significant enhancements in performance, scale, security and compliance, availability, mobile computing integration, and built-in business intelligence. Innovations include PolyBase for processing relational and non-relational files in one appliance for data warehousing, Jason integration, Row-level Security, Mobile Report Publisher, and seamless control over on-premises and cloud operations and services. Progent's Microsoft-certified consultants can provide remote and on-premises expertise to help organizations of any size to implement, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft platforms such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Dynamics CRM and GP, Skype for Business, and System Center Operations Manager (SCOM).

  • Technical Support Services ASA Firewall with Firepower Firesight Online Troubleshooting
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  • Top Microsoft Dynamics GP ERP Onsite Technical Support Computer Consultant Dynamics GP Power BI
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  • Training Live Online Office Excel Live Online Office Publisher Trainer
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  • UNIX Technology Professional Solaris Integration Services
  • UNIX, Windows Engineers Windows and Solaris Remote Support Services

  • Windows Server 2016 Hybrid Solutions Integration Services
    Windows Server 2016 Security and Compliance Technical Consultant

    Progent's Microsoft-certified information technology consultants offer Windows Server 2016 migration consulting services to assist organizations of all sizes to plan and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can assist your company to assess the business value of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain clusters.

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  • VMM Self-Service Portal Support Microsoft Expert SCVMM 2012 Backup and Recovery On-site Support

  • Windows Server Essentials Server Backup Professional
    Immediate Windows Server Essentials Launchpad Consultants

    Windows Server Essentials is a value-priced, versatile platform that allows small organizations to make the move from the traditional physical in-house datacenter to the new hybrid computing model that includes both local and virtualized cloud-based software and infrastructure. Progent's Microsoft-certified consultants can provide cost-effective online consulting and troubleshooting for Microsoft Windows Server Essentials. Progent can assist you to assess the potential business advantages of moving to Essentials and adopting a hybrid local/cloud-based model for your computing environment. Progent can provide comprehensive project management support to help you design and carry out an efficient move to Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud platforms and services. Progent also offers continuing consulting help, technical support, and training.

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  • Meraki Outdoor APs Remote Support Services
    wireless IP phones and Aironet APs IT Services

    Progent's Cisco-certified wireless integration consultants can help you to configure, manage, and troubleshoot Cisco wireless products including Cisco's Aironet and Meraki 802.11ac Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.

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  • Virtual Server Hyper-V Professionals Expert Microsoft Certified Windows Server 2012 R2 Hyper-V Online Troubleshooting

  • Apple Motion Classes
    InDesign Learning

    Progent's Mac experts can support the creative facets of Macintosh computing by offering help services and training in graphics, audio, and motion video. Progent's consultants can provide help in a range of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special projects such as capturing or digitizing audio or video or configuring an audio/video post production facility.

  • Virtualization Consultant Services Server Management Support and Integration

  • MRTG Integration
    24x7x365 MRTG for Linux Consult

    Nagios and MRTG are powerful, Open Source monitoring utilities that run with Linux and can be used to analyze UNIX/Linux networks, Microsoft Windows systems, or mixed-platform networks in which Linux and Windows run side by side. The Nagios monitor allows network support engineers to track network services including POP3, HTTP, SSH, and PING. Multi Router Traffic Grapher permits you to graph the bandwidth in and out of SNMP-enabled network appliances such as servers, routers, and switches. Progent's system integration consultants can show you how to utilize both these utilities to streamline and repair your computer network.

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  • Windows 2000 Server Technology Consulting Services Windows 2000 Consultants
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  • Windows Server 2016 Disaster Recovery Planning Online Consulting Windows Server 2016 Load Balancing Online Consulting
  • Windows Server 2019 High Availability Consultants Windows Server 2019 Hybrid Configuration Integration Support
  • Windows Server 2019 Security and Compliance Integration Support Remote Support Windows Server 2019 and SQL Server
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  • Zero Downtime Network Network Consulting Top Rated High Availability Networks Technical Support Services

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