For small businesses located in Salinas California, Progent provides technical support for information systems based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft technology. Progent has delivered online support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISA and CISM-accredited security consultants to help with high-level security design and disaster recovery preparedness.
Progent's online technical support engineers offer excellent leverage because they have the practical background and the sophisticated tools to resolve most network problems quickly. Efficient support lowers direct expenses because solutions require fewer chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company saves additionally in indirect expenses by minimizing or avoiding network downtime and related costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives.
Progent's billing model for remote support is designed to maximize the impact of your IT service dollar. Progent bills per minute for telephone-based consulting, so you pay just for the services that you receive. In contrast to many remote support organizations, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing prevent scenarios where speedy. minor repairs manage to end up as substantial bills. Progent's skill at solving technical issues efficiently results in your business conserving money.
Progent's Online Technical Support Technologies
Over time, Progent has refined an arsenal of optimized tools and field-proven processes that allow the maximum degree of efficiency for remote technical support and troubleshooting for small and midsize company computer systems. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access allows the consultants of Progent's online support team to access your company's network remotely without compromising system security.
Progent's advanced service database application includes thorough histories describing all support that Progent's customers have received. Progent's staff service personnel have access to the specifics of services provided to every Progent client by any Progent engineer. This history of problems and responses is stored as an easily retrievable internal knowledge base that permits Progent's online support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft permit access to additional extensive support knowledge bases and permit quick access to vendors' in-house product engineers with the result that Progent's remote consulting experts can find the best solutions quickly.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Salinas California or to learn additional information about Progent's online support options, call Progent at
Online Technical Services Offered Progent
Progent's phone-based technical service experts have advanced credentials in a comprehensive set of products and technologies. This broad range of technical skills permits Progent's engineers to resolve practically any crisis likely to occur in a small or midsize business information system. Certifications held by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To help clients with multi-OS networks, Progent also offers the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online services provided by Progent to clients in Salinas include:
Progent's UNIX and Linux consultants can offer emergency remote assistance for diagnosing problems affecting UNIX/Linux networks powered by leading variants of UNIX including:
Progent also offers a wide range of remote desktop support services including Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
Progent’s Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can support you in building an effective new Call Center or enhancing your existing one, identifying or enhancing Help Desk Call Center software products to handle the unique needs of your company, or adding temporary online staff to supplement your in-house Help Desk Call Center resources to deal with demanding scenarios such as software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk team of experienced network experts gives your workers in Salinas California fast communication with an effective technical support resource with years of background offering telephone-based support and online diagnostics for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center the reputation as a major driver of company success, and Progent's intent is to fix and not simply document technical issues.
Progent's Apple Mac consultants can nurture the creative aspect of Mac computing by delivering phone-based help services and training in graphics, audio, and video. Progent's consultants offer assistance in a range of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special procedures like capturing or digitizing audio/video or establishing an audio/video post production studio.
Remote Network Monitoring Support
Progent offers companies in Salinas California remote computer system monitoring support centered around MS Operations Manager network monitoring and reporting, customized by Progent to fit your business so that your computer support is proactive rather than reactive. By spotting looming trouble spots before they result in downtime, automated monitoring can head off stressful and expensive information system failures. Progent can also utilize system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments powered by a mix of platforms.
Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.
City | Address | Phone | Link |
Monterey | 419 Webster Street Monterey, CA 93940 United States |
(831) 824-2134 | Monterey Network Support Services |
Salinas | 1615 Bunker Hill Way Salinas, CA 93906 United States |
(831) 400-1300 | Salinas Network Support Services |
Santa Cruz | 101 Cooper St, #4526 Santa Cruz, CA 95060 United States |
(831) 600-4300 | Santa Cruz Network Support Services |