For small businesses located in Salinas California, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the assistance of CISSP and CISM-accredited security engineers to handle high-level security architecture and business continuity planning.
Progent's remote technical support services offer exceptional leverage because they have the practical background and the advanced tools to resolve the majority of network problems rapidly. This lowers direct costs because service calls accumulate a smaller number of chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your location. Your company saves even more in indirect expenses by reducing or avoiding system outages and related costs due to business discontinuity, upset clients, idle employees, and distracted executives.
Progent's billing policy for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are charged just for the services that you actually get. Unlike typical online service companies, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing prevent situations where speedy. minor fixes manage to turn into large tabs. Progent's penchant for dealing with technical issues quickly results in your business conserving cash.
Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven processes which promote the maximum level of effectiveness for remote help and repair for small and midsize company IT systems. Progent provides secure VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity enables the experts of Progent's online support team to communicate with your company's environment without compromising system security.
Progent's powerful service database application includes thorough histories for all service that Progent's clients have been provided. Progent's team consultants have the benefit of the records of services delivered to each client by every Progent engineer. This history of trouble tickets and resolutions is structured as a quickly exploitable support knowledge base that enables Progent's online support professionals to share their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft permit access to other vast technical support databases and permit fast access to vendors' internal product engineers so Progent's remote consulting specialists are able to find the most efficient resolutions promptly.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote services in Salinas California or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, visit Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's phone-based technical service professionals possess certified skills in an extensive set of disciplines. This broad scope of IT skills enables Progent's consultants to tackle virtually any problem likely to crop up in a small business information system. Certifications earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Professional.
To help clients with mixed-platform networks, Progent also provides the support of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Online support services available from Progent to customers in Salinas include:
Additional Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad spectrum of computer technology such as network architecture, email solutions, network and operational security, UNIX and Windows integration, virtual server technologies for server hardware consolidation and easy administration, and migration from legacy systems to current Windows or Linux-powered solutions. Progent's team-oriented approach to solving network problems enables fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can offer emergency online help for analyzing problems within UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for network engineers, and validates a consultant's networking knowledge at the master level. CCIEs can handle even the most difficult problems occurring in network infrastructure planning, installation, management, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying program updates. CCIEs represent an excellent cost-effectiveness since their deep expertise permits them to fix the most difficult problems rapidly. In typical cases, less experienced service providers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few support providers make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so your company can receive urgent help for severe network issues that are lowering worker efficiency but are outside the comfort zone of your regular computer support personnel. Progent's CCIE engineers can interface to your computer system using sophisticated on-line troubleshooting tools in order to provide quick, safe, and economical analysis and remediation.
Progent's CCIEs can provide consulting for the entire range of Cisco's top-selling family of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as VPN technology.
Certified MS Windows Support
Progent's Microsoft-certified online support engineers offer computer troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and deployment, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of online PC desktop support including Windows 7 migration help, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's accredited CISM and CISSP network security engineers offer a range of system protection solutions to strengthen the protection of your UNIX/Linux, Solaris, Mac or Windows network against internal or external threats or help you to recover quickly after a serious breach. Security consulting services offered by Progent cover thorough network security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recovery from malicious attacks; integrating firewalls; designing safe techniques for off-site and mobile connectivity; defending your messaging system against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting services to help organizations of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that utilize physical IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the services of world-class remote consulting experts for special projects that small companies often request. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these important areas of information technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Salinas California Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk services are intended for small organizations who don't have the money or time to create an internal Help Desk Call Center but who need fast access to a reliable Call Center with proficient phone assistance plus the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) tool for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center consulting expertise can support you in establishing an effective new Help Desk or revamping your existing organization, evaluating or enhancing Help Desk Call Center software products to meet the unique demands of your business, or providing occasional online personnel to supplement your internal Help Desk Call Center resources during demanding scenarios such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of seasoned information technology professionals gives your computer users in Salinas California instant assistance from an efficient network service group with extensive background offering phone support and remote troubleshooting for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk recognition as a crucial driver of business productivity, and Progent's goal is to fix instead of just annotate network issues.
Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts staff offers remote professional consulting expertise and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Office Word, and Excel. To read additional information about Progent's consulting, customization, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac professionals can support the artistic elements of Apple Mac environments by delivering phone-based consulting support and education in imaging, sound, and video. Progent's consultants offer expertise in a large selection of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with common projects like scanning or digitizing audio or video or building an audio/video production studio.
Remote Network Monitoring Services
Progent offers companies in Salinas California remote computer system monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent for your business so that your IT maintenance is proactive and automated. By anticipating potential problems before they evolve into downtime, proactive monitoring can head off stressful and costly service breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or environments powered by a mix of OS platforms.
To contact Progent about emergency online help with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.
Progent locations in Santa Cruz-Monterey Bay Area