For small businesses located in Salinas California, Progent provides technical support for information systems based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft technology. Progent has delivered online support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISA and CISM-accredited security consultants to help with high-level security design and disaster recovery preparedness.
Progent's online technical support engineers offer excellent leverage because they have the practical background and the sophisticated tools to resolve most network problems quickly. Efficient support lowers direct expenses because solutions require fewer chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company saves additionally in indirect expenses by minimizing or avoiding network downtime and related costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives.
Progent's billing model for remote support is designed to maximize the impact of your IT service dollar. Progent bills per minute for telephone-based consulting, so you pay just for the services that you receive. In contrast to many remote support organizations, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing prevent scenarios where speedy. minor repairs manage to end up as substantial bills. Progent's skill at solving technical issues efficiently results in your business conserving money.
Progent's Online Technical Support Technologies
Over time, Progent has refined an arsenal of optimized tools and field-proven processes that allow the maximum degree of efficiency for remote technical support and troubleshooting for small and midsize company computer systems. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access allows the consultants of Progent's online support team to access your company's network remotely without compromising system security.
Progent's advanced service database application includes thorough histories describing all support that Progent's customers have received. Progent's staff service personnel have access to the specifics of services provided to every Progent client by any Progent engineer. This history of problems and responses is stored as an easily retrievable internal knowledge base that permits Progent's online support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft permit access to additional extensive support knowledge bases and permit quick access to vendors' in-house product engineers with the result that Progent's remote consulting experts can find the best solutions quickly.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Salinas California or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT help, go to Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's phone-based technical service experts have advanced credentials in a comprehensive set of products and technologies. This broad range of technical skills permits Progent's engineers to resolve practically any crisis likely to occur in a small or midsize business information system. Certifications held by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To help clients with multi-OS networks, Progent also offers the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online services provided by Progent to clients in Salinas include:
Special Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad array of information technology such as network architecture, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and simplified management, and migration from older systems to current MS Windows or Linux environments. Progent's team-based methodology for solving network issues promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance for diagnosing problems affecting UNIX/Linux networks powered by leading variants of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network consultants, and certifies an individual's technical skills at the expert level. CCIEs can handle the most complex problems encountered in network infrastructure planning, integration, management, protection, and problem solving. CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS Software network administration utilities and developing workarounds or locating program patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their broad expertise permits them to resolve the most complex problems rapidly. In typical instances, less seasoned engineers can struggle for hours or days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few consulting providers make CCIEs accessible to assist small and medium sized businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so your company can get timely support for serious network issues that are crippling business efficiency but are not within the scope of your ordinary computer service personnel. Progent's Cisco CCIE support experts can interface to your computer system by means of advanced remote support tools to perform efficient, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's industry-leading selection of infrastructure products including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN products.
Certified Windows Experts
Progent's Microsoft-premier online support experts offer computer system repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help you with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server integration and Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of remote desktop support services including Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier System Security Experts
Progent's certified CISSP and ISSAP security consultants offer a range of system protection services to enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against assaults or help your company to clean up rapidly following a serious breach. Security support services offered by Progent cover thorough security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm attacks; integrating firewalls; establishing safe architectures for remote and mobile access; defending your email infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent offers the services of world-class remote consulting professionals for contract IT projects that small businesses frequently need. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology enables clients to complete critical projects within budget and on schedule. Progent's special remote consulting services include:
How Your Salinas California Business Can Contact Progent's Online Support Experts
Call Center Services
Progent's Call Center service options for small companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Call Center support services are intended for smaller companies who don't have the budget to support an in-house Help Desk but who want fast response from an efficient Help Desk with proficient phone support plus the available expertise to escalate complex tasks to high-level engineers.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can support you in building an effective new Call Center or enhancing your existing one, identifying or enhancing Help Desk Call Center software products to handle the unique needs of your company, or adding temporary online staff to supplement your in-house Help Desk Call Center resources to deal with demanding scenarios such as software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk team of experienced network experts gives your workers in Salinas California fast communication with an effective technical support resource with years of background offering telephone-based support and online diagnostics for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center the reputation as a major driver of company success, and Progent's intent is to fix and not simply document technical issues.
Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting staff provides remote professional engineering support and training in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft Office Word, and Office Excel. For more information about Progent's consulting, customization, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can nurture the creative aspect of Mac computing by delivering phone-based help services and training in graphics, audio, and video. Progent's consultants offer assistance in a range of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special procedures like capturing or digitizing audio/video or establishing an audio/video post production studio.
Remote Network Monitoring Support
Progent offers companies in Salinas California remote computer system monitoring support centered around MS Operations Manager network monitoring and reporting, customized by Progent to fit your business so that your computer support is proactive rather than reactive. By spotting looming trouble spots before they result in downtime, automated monitoring can head off stressful and expensive information system failures. Progent can also utilize system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments powered by a mix of platforms.
To get in touch with Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.
Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.
Progent locations in Santa Cruz-Monterey Bay Area