Fast and Affordable Online Help for Salinas California Information Networks
For businesses located in Salinas California, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle high-level security design and diagnostic issues.
Progent's online technical support experts offer exceptional value due to the fact that they possess the real-world background and have access to the sophisticated tools necessary to solve the majority of network problems quickly. Efficient support lowers direct expenses since service calls require minimal chargeable minutes. Online help also eliminates the expense of sending an engineer to your site. Your organization saves even more in incidental costs by minimizing or eliminating network outages and associated costs resulting from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online technical support know-how is particularly helpful in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the services that you receive. Unlike typical online support companies, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and simple model for billing do away with situations where speedy. minor solutions manage to turn into substantial bills. Progent's penchant for dealing with technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized tools and proven methodologies that allow the maximum degree of effectiveness for remote technical support and troubleshooting for computer systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's Technical Response Center to communicate with your environment remotely without violating system security.
Progent's powerful service reporting system includes detailed histories for the service that Progent's clients have been provided. Progent's team consultants have the benefit of the details of services rendered to each Progent client by any Progent engineer. This history of issues and repairs is organized as an easily retrievable support knowledge base that enables Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of accreditations and working associations with important industry leaders such as Cisco and Microsoft open up additional extensive support databases and allow quick access to vendors' internal support staff so Progent's online consulting specialists are able to find the best solutions promptly.
Remote services offered by Progent to customers in Salinas California include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote support experts offer network problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration consulting services, Microsoft Teams planning and integration, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of affordable PC desktop support services to assist you business to install, integrate, repair, and administer desktop PCs and laptops based on Windows. Progent's desktop support services include offering Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network consultants, and indicates a consultant's technical knowledge at the master level. Cisco-qualified CCIEs know how to handle even the most challenging issues encountered in network design, installation, management, protection, and problem solving. CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs provide excellent value because their depth of experience enables them to solve problems quickly. In typical cases, less qualified consultants can struggle for many hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can communicate with your environment by means of the latest on-line troubleshooting tools to provide efficient, safe, and economical analysis and repair.
Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.
Progent locations in Santa Cruz-Monterey Bay Area
Progent's CCIEs offer help for the complete line of Cisco's popular family of connectivity devices by offering consulting services such as:
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's certified CISM and CISSP cybersecurity experts offer a variety of system protection solutions that can strengthen the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or help your business to clean up rapidly following a damaging breach. Security consulting services offered by Progent include: in depth network security analysis using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious attacks; installing firewalls; designing safe techniques for remote and mobile connectivity; protecting your messaging infrastructure from spam and DHA attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced remote support to help organizations of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine local resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for restoring applications and services rapidly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote support services to cover a wide array of information technologies including system infrastructure, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy management in environments that incorporate Linux with Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux-powered solutions. Progent's team-based methodology for solving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service expense.
Important Linux platforms for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's top corporations. The ProSight suite of IT management outsourcing services addresses all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so that all looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Salinas Business Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex problems.
Progent's Help Desk consulting support can guide you in creating an efficient new Help Desk or revamping your existing organization, selecting or customizing Call Center software products to meet the particular requirements of your corporation, or adding temporary phone support staff to reinforce your internal Help Desk team during demanding scenarios such as software transitions, major updates, or rolling out new business software.
Progent's Help Desk Call Center staff of veteran information technology consultants provides your workers in Salinas California rapid communication with a dependable support group with substantial background providing telephone-based support and online repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center perception as a crucial driver of company success, and Progent's intent is to fix instead of simply annotate network issues.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Group provides online professional consulting expertise and training in specific business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, programming, and training for Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, customization, and training services, visit Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Salinas California online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your IT maintenance is proactive rather than reactive. By detecting emerging problems before they expand into network outages, proactive monitoring can avoid inconvenient and costly service failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that support a variety of OS platforms.
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Salinas California, Progent's phone-based network support specialists can provide expert and economical IT support the moment your business requires it. More than 15 years of delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to repair IT problems quickly while eliminating the expense and lost productivity associated with in-person service calls.
Even if your Salinas organization deals with a local freelance support technician or employs a full time IT staff that can deal with day-to-day network issues, Progentís Microsoft certified engineers are available to provide an easy and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the availability or the experience to resolve unexpected network emergencies or particularly complicated integration problems.
Benefits of Progent's IT Support for Companies in Salinas California
Progent's online network troubleshooting services enable your Salinas organization to experience the benefits of on-call, enterprise-level network support without the expense of managing a full-time IT organization. Your information system will acquire greater business value by becoming increasingly reliable, productive, and secure. Benefits to your business include:
- Seamless virtual extension of your on-site IT resources
With most organizations in Salinas California, local computer service resources, whether consisting of outside consultants or an in-house maintenance staff, can take care of the majority of network issues. On the other hand, major troubles may occur when local resources are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual support personnel. In these situations, Progent's online service experts provide a convenient, quick, and economical way to supplement your regular resources and to transfer valuable information to increase your capability to deal with downstream issues locally.
- Reduced Dependence on Individual Service Providers
For network support, smaller offices commonly depend on independent freelance service providers. While independent service people carry less overhead than larger consulting companies and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the absence of backup help may require your business to wait for assistance during an IT crisis. As your network grows, network unavailability and problems with critical software are more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of backup service experts to make sure your network is always available.
- Create a Scalable Basis for Smooth Expansion
Organizations often start with an information system created on a shoestring budget. Lacking a robust framework, slap-dash fixes often get thrown on top of an unstable foundation. As a company grows, stability and expandability problems can impede the productivity of the business. These badly built systems require proper assessment, smart long-term planning, and broad-based technical expertise to evolve to a network infrastructure able to deliver the solid foundation to meet current business demands and facilitate future growth.
- Work with Problem Solvers Instead of Technology Vendors
Smaller companies require advice and technical training to negotiate an increasingly complex array of product alternatives available for promoting business success and improving productivity. They hardly need a computer consultant who is trying to sell a specific vendor's products. Network consulting and product selling can lead to a scenario where the recommended
solution is built around a predetermined technology instead of the true requirements of a client. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to align IT consulting with the best needs of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT knowledge, fine tuned support software, and understanding of corporate IT enable offices to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Online Computer Help from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent can provide in-depth support for Microsoftís popular server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 upgrades, Microsoft Windows 2003 Server maintenance, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 support, Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online service and on-site visits by the minute. As a result, you are charged only for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for support services delivered during normal business hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local service firms who offer minimal documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by each staff member to every client. The discipline of documenting and organizing support activity allows more effective support and avoids a variety of typical problems such as when a support client is effectively held captive to a consultant who wonít release vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 remote tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause downtime, network monitoring can save your information network from stressful and expensive service losses.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.