Salt Lake City, Utah Microsoft and Cisco Certified Consulting

Support Delivery Alternatives Available for Salt Lake City, Utah Businesses
Progent offers a variety of options for providing small businesses with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT management. Progent's model for delivering computer support services is based on the Help Desk structure familiar to big IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes rapid support, comprehensive activity records, reliable follow-up, and strict expense control across a range of IT service delivery options that include online repairs, on-premises help, top-level consulting, plus server hosting.

• Remote Service
  Progent’s Technical Response Center provides emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support professionals can assist clients to troubleshoot and repair hardware and software issues without the cost or delay of on-premises service visits. The experience of Progent's IT engineers allows them to resolve most network problems rapidly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible registration procedure for new customers to address urgent situations and Progent charges per minute with no startup fees or minimums, so you pay only for the support you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out additional details concerning Progent's online network support expertise.

• Onsite Service
  Progent provides onsite computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can work in tandem with Progent's remote service engineers to deliver small and midsize companies the optimal solution: onsite support technicians when you require them plus the remote help of Progent's seasoned team of network consultants, security professionals, and business application developers. The wait time for in-person support calls is usually less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more concerning how to sign up for Progent's in-person computer support.

• Help Desk
  Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex problems. for more information, see Online Help Desk Services.

• IT Consulting Services
  Progent offers small companies budget-friendly availability of world-class consultants who can provide help with vital products and technologies such as
• Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security consulting, non-stop it system engineering, virtualization strategies, plus configuration, programming and training for small business applications such as financials, ERP and MRP, management reporting, CRM, and office productivity suites. Progent can help with one-time projects including office relocations and major system upgrades, longer term projects like business analytics software development and customization, database application programming and administration services, and web design, on-going services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and network administration, or emergency services such as data restoration and virus removal.

• Application Hosting
  Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and SQL Server in order to provide small and midsize businesses with greater degrees of dependability, protection, and recoverability than is possible using the type of on-site data center that is realistically affordable for most small and midsize organizations. Since Progent uses the same data centers that support the gear of many of the planet's largest IT organizations, Progent can save you the investment in creating and maintaining the systems needed for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions remain current, security and efficiency is constantly tracked, and systems and data files are regularly archived and ready for complete and rapid recovery. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

• Private Cloud Hosting
  Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the top degree of dependability and extensibility but that is also convenient for customers to transfer to a different support firm or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that permit businesses with mixed networks to benefit significantly on the expense of capital equipment, infrastructure maintenance, and IT management while getting world-class availability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered package, can support the multi- platform and loosely standardized environments common with small businesses, and retains control of the software licenses in the customer's possession so that moving to a different virtualized host is quick, reliable, and inexpensive. This eliminates ending up a captive to a single hosting service while still providing all the economies related to SaaS hosting alternatives.

• Hybrid Cloud Integration Support
  Progent offers advanced remote support to help businesses of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the entire threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
  ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup
  ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security vendors to deliver web-based control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your company's ability either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity applications used by most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly complex collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-Certified cybersecurity consultants, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance experts can provide a business-wide view of system security and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and government regulations for IT information security and incident reporting.

The breadth and size of Progent's consulting team offer a unique array of advantages to customers trying to maximize the business value of their IT system within a reasonable budget. These advantages include:

• Best Industry Methodology
  Progent’s staff of Microsoft and Cisco Premier experts average more than ten years of hands-on professional experience, at the forefront of IT support, performing a wide variety of technical tasks for a large mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting team. This means that you get not only world-class IT help, but also a support engineer with proven approaches for repairing actual IT problems rapidly. Read more details concerning Progent's best practices for network consulting.

• Value Pricing Structure
  Progent's pricing model is to bill for phone service and on-premises help per minute. As a result, you are charged exclusively for delivered services. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services delivered during regular working hours. Many support firms impose large minimum fees or bill in increments of fifteen minutes or more. Progent's small pricing granularity eliminates king-size bills for quick repairs. An additional advantage of granular pricing is that customers will be less inclined to allow less critical issues to fester until they become major problems. Find out more details concerning Progent's value pricing for IT outsourcing.

• Comprehensive Documentation of IT Services
  Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or local support organizations who provide scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation given by each staff member to every customer. The practice of detailing and organizing service activity results in more efficient service and eliminates a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Learn additional information concerning Progent's documentation of IT outsourcing services.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces little competition. Small companies who work with freelance consultants or who maintain internal IT staffs benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, secure, and efficient. Read additional information about Progent's knowledge transfer services.

Contact Progent
If your Salt Lake City, Utah business needs to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Assistance
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).