Professional Remote Troubleshooting for Salt Lake City, Utah Networks from World-class Consultants
Small businesses have traditionally been overlooked by major network support organizations. Many small companies allow themselves to become excessively dependent on freelance engineers or small consulting organizations who don't have the bandwidth or broad knowledge to respond promptly or efficiently to technical emergencies. Still other small businesses resort to mass-market service providers staffed with personnel trained to provide by-the-numbers fixes for ordinary problems but who do not have the background and technical scope to handle the diversity of environments and absence of standards that characterizes small company IT systems.
Progent's proven approach to delivering affordable and effective technical service to small businesses has made Progent among the most respected Microsoft-certified network consulting firms in the country. Progent has provided online support to businesses in every state in the United States (See Progent's customer testimonials).
Salt Lake City Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
Progent locations in Salt Lake City Area
For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your internal network support team. This can save money and help meet schedules for big projects like software design and development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.
Progent can also provide the services of certified consultants to help your company to design and implement your cloud strategy.
Key IT Areas Supported by Progent for Business Networks in Salt Lake City, Utah
Progent offers the support of accredited consultants for all aspects of information technology deployed in small companies. Technologies serviced by Progent's consultants include:
Support Delivery Alternatives for Salt Lake City, Utah Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, and network administration. Progent's paradigm for providing computer support services is based on the Help Desk Call Center structure common to larger IT support groups. Progent's Help Desk Support Model ensures fast support, comprehensive service documentation, reliable follow-up, and strict cost monitoring for an array of IT support delivery options that include online repairs, onsite support, and high-end consulting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center offers emergency and routine online assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support experts can assist customers to troubleshoot and repair network problems without the expense or time loss of on-premises support visits. The background of Progent's network consultants allows them to handle most IT issues quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based registration procedure for first-time clients to accommodate emergency situations and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn more information about Progent's online network troubleshooting expertise.
- Onsite Support
Progent provides on-site computer support for registered clients in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's online service experts to give small and midsize companies the best of both worlds: in-person support technicians when you need them as well as the on-line expertise of Progent's seasoned staff of network engineers, security professionals, and business software programmers. The wait time for on-site service visits is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Learn more details concerning how to sign up for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging issues. To learn more, visit Help Desk Services.
- IT Consulting Expertise
Progent provides small companies budget-friendly availability of enterprise-class IT professionals who can provide help with critical products and technologies including
- Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection engineering, non-stop it system engineering, virtualization strategies, plus integration, programming and support for small business software such as financials, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can help with short-term projects including office relocations and massive software upgrades, longer term projects such as management analytics software programming and customization, relational database application development and DBA services, and web design, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and system management, or urgent response like disaster recovery and virus removal.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the top level of fault-tolerance and scalability but that is in addition simple for clients to transfer to a different support provider or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting service is based on mature virtualization techniques that allow small businesses with multi-vendor environments to save significantly on the expense of hardware, infrastructure maintenance, and IT management while getting enterprise-class availability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered package, can support the mixed- OS and loosely standardized networks common with small companies, and keeps ownership of the licenses in the client's possession so that migrating to a new virtual system is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced remote consulting to help companies of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine local IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's low-cost ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including protection, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and enables rapid recovery of vital data, apps and VMs that have become lost or damaged due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security companies to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for Salt Lake City, Utah Businesses
Progent's staff size, scope of information technology skill, and familiarity with corporate network support allow small businesses to sidestep the problems associated with over dependence on small support firms or independent consultants.
Teaming with Progent's Experts allows your small business to:
- Prevent Excessive Dependence on Freelance Consultants
For network services, small companies sometimes depend heavily on independent consultants. Although freelance service engineers carry lower overhead than more substantial support firms and can afford to bill nominally lower fees, freelancers are often stretched to far to respond quickly to urgent situations. If an independent engineer is occupied with another client, ill, on travelling, or in training, the absence of backup staff may force your business to wait for assistance during a crisis. The more your company grows, system downtime or difficulties with line-of-business applications get more costly. The dollars you thought you were saving on a freelancer can evaporate fast due to lower productivity. Also, when freelance consultants encounter new technologies, the lack of a large engineering team to count on for advice requires them to train on the job while your organization winds up with the bill for their continuing education.
- Gain Access to Expertise in Sophisticated Network Solutions
Many small support firms or independent engineers focused on small company network consulting may excel at providing routine fixes but lack the experience to deal cost-effectively with complicated network infrastructures that have a variety of operating systems, many offices, Voice over IP implementations, remote workforces, interconnected accounting and operational software, eCommerce, and specialized business applications. Progent's experience with worldwide companies and Progent's large staff of experts can benefit your business because big-company environments are inherently complex, support problems require in-depth knowledge in many technical disciplines, and reaching an acceptable level of robustness, availability, and protection calls for industry-proven best practices.
- Build a Firm Foundation for Seamless Growth
Small companies typically start with an IT system cobbled together on a shoestring budget. Without a solid basis, a sequence of improvised repairs often get piled onto of a tenuous foundation. As a company grows, reliability and scalability issues can hinder the productivity of the organization. These environments need thorough evaluation, intelligent business planning, and in-depth experience to upgrade to a network infrastructure that will act as the reliable foundation to meet critical business requirements and support future growth.
- Work with Solution Providers, Not Product Vendors
Small companies need direction and education to navigate through an increasingly complicated maze of IT alternatives available for enabling business growth and enhancing productivity. They do not need a network consultant or service firm that attempts to sell them a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides consulting and services exclusively. This permits Progent to match technical support services with the genuine interests of customers. Combining IT consulting and product selling can result in a conflict where the proposed solution is built around a preselected technology instead of being driven by the actual needs of a small business.
In case your Salt Lake City, Utah business needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Fast Online Technical Assistance
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).