Expert Online Troubleshooting for Salt Lake City, Utah Small Business Computers from Certified Engineers
Small businesses have typically been overlooked by large network support firms. Many small businesses permit themselves to become overly dependent on freelance engineers or small support organizations who lack the bandwidth or extensive knowledge to respond quickly or effectively to technical emergencies. Other small businesses turn to giant support providers staffed with technicians trained to offer standardized solutions to ordinary problems but who are missing the background and technical scope to deal with the diversity of environments and lack of standards that characterizes small company IT systems.
Progent's time-tested methodology for delivering low-cost and effective technical service to small companies has made Progent one of the premier Microsoft-certified IT consulting organizations in the United States. Progent has provided remote help to small businesses in every state in the country (refer to Progent's customer testimonials).
Salt Lake City Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
Progent locations in Salt Lake City Area
For larger companies, Progent can provide co-sourcing and project management support to reinforce the technical skills of your in-house network service personnel. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as software development, disaster recover/business continuity planning, security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also provide access to certified consultants to assist your company to plan and implement a sensible cloud computing strategy.
Core Practice Areas Serviced by Progent's Consultants for Business Networks in Salt Lake City, Utah
Progent's national group of world-class support professionals provides assistance for virtually all facets of information systems used by businesses of all sizes. Technologies supported by Progent in Salt Lake City include:
Support Delivery Alternatives for Salt Lake City, Utah Businesses
Progent offers a variety of options for providing small and midsize companies with cost-effective IT services for troubleshooting, system architecture, hosting, and IT management. Progent's paradigm for providing network support is based on the Help Desk structure common to larger IT support groups. Progent's Contact Center Service Mechanism ensures rapid support, comprehensive activity documentation, dependable follow-up, and strict cost control across a range of network support delivery options that include online troubleshooting, in-person help, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center offers urgent and routine online service for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can help customers to troubleshoot and repair network issues without the cost or delay of in-person support visits. The background of Progent's IT consultants allows them to handle the majority of network problems quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for first-time customers to address emergency network problems and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out additional information concerning Progent's online computer support expertise.
- On-site Support
Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's online service engineers to give small and midsize companies the best of both worlds: in-person support technicians when you need them as well as the remote help of Progent's worldwide staff of IT engineers, security professionals, and business software programmers. The wait time for in-person support visits is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more details concerning how and why to sign up for Progent's in-person computer support services.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems. for more information, refer to Online Help Desk Services.
- Consulting Services
Progent offers small and midsize businesses affordable access to enterprise-class consultants who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network security engineering, high availability it system engineering, virtualization strategies, plus integration, customization and training for small business software such as accounting, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including office relocations and major software migrations, extended initiatives like business analytics software programming and support, relational database software programming and administration services, and web design, on-going support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and system administration, or urgent services such as data restoration and virus removal.
- Application Hosting
Progent can host key applications such as Exchange and Microsoft SQL Server to provide small and midsize companies with higher degrees of availability, protection, and recoverability than is feasible using the type of in-house data center that is achievable for the majority of small companies. Since Progent utilizes the same facilities that host the gear of many of the world's largest IT organizations, Progent can eliminate the cost of creating and maintaining the infrastructure needed for enterprise-class environmental control, electrical backup, and redundant Internet access. For managed application servers, Progent can also ensure that patches and revisions stay current, security and efficiency is constantly tracked, and systems and data files are consistently archived and ready for complete and prompt restoration. Learn more concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for all of a small company's production servers in a setting that not only provides the top level of fault-tolerance and scalability but that is in addition simple for clients to migrate to a different service firm or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtualization technologies that allow companies with mixed networks to benefit significantly on the costs of hardware, system maintenance, and network management while getting world-class reliability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered solution, can handle the mixed- platform and non- standardized networks typical of small companies, and retains control of the software licenses in the client's hands so that moving to a new virtualized host is quick, safe, and affordable. This eliminates becoming a prisoner of a single hosting provider while still providing all the savings associated with SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide advanced remote support services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that utilize physical IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's affordable ProSight suite of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity applications used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an increasingly complex collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Premier cybersecurity experts,
CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance professionals offer a business-wide view of system protection and can help with advanced security programs such as SIEM solutions to help enterprises meet industry guidelines and statutory mandates for IT data security and incident reporting.
The scope and depth of Progent's engineering staff bring a powerful set of benefits to clients trying to increase the business value of their IT system within an affordable budget. These benefits include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry background, at the front lines of IT service, performing a broad variety of IT projects for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting personnel. This ensures that you get not only world-class IT help, but also a support engineer with proven approaches for fixing actual IT problems quickly.
Read more concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to charge for remote support and on-premises visits per minute. As a result, you pay just for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for services delivered during normal business hours. Many support firms demand large minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids major bills for fast solutions. An additional benefit of by-the-minute invoicing is that customers will not be tempted to permit minor issues to fester until they grow into major problems.
Read additional information about Progent's value pricing for IT outsourcing.
- Full Documentation of Network Support
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support firms who offer minimal documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation given by each consultant to each customer. The discipline of detailing and archiving support activity allows more effective service and eliminates a variety of typical problems such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
Read more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their scope, Progent can focus on delivering high-value services where Progent faces few competitors. Small companies who utilize independent service providers or who employ internal support staffs gain when Progent transfers information about new technology and proven methodologies to make their networks more reliable, protected, and productive.
Find out additional information about Progent's knowledge transfer services.
How to Contact Progent
In case your Salt Lake City, Utah business needs to contact Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Fast Online Technical Assistance
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).