Affordable Network Tech Support from Microsoft and Cisco certified Professionals for Companies in Salt Lake City, UT
By delivering world-class support whenever you need it, making available specialized expertise for critical business applications, offering innovative services like virtual data center hosting, billing solely for services delivered, and charging no sign-up or retainer fees for standard services, Progent enables you to increase the competitive value of your information system and minimize service costs. Progent recognizes that information system security, reliability, and efficiency are as critical to small companies as to large enterprises but that smaller companies lack the leverage to spend heavily in information networks and in-house support groups. Progent's fundamental value proposition is that no IT support organization can equal Progent's capability to deliver the IT support your business needs whenever you need it and at a cost you can justify.

Salt Lake City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.

Salt Lake City Onsite IT Consulting
Progent locations in the Salt Lake City Metro Area

City Street Address Contact Information
Salt Lake City 3115 East Lion Lane
Suite 160
Salt Lake City, Utah 84121
Sales Phone: 801-810-2227

Link: Salt Lake City Network Support Services

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the skills of your in-house IT support staff. This can save money and minimize technical risks for big IT initiatives like software programming, disaster recover/business continuity planning, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of certified consultants to help your company to design and implement a sensible cloud computing strategy.

Main Practice Areas Serviced by Progent for Business Networks in Salt Lake City, Utah
Progent provides the support of qualified experts for all facets of network technology deployed in small companies. Technologies serviced by Progent include:

Service Delivery Alternatives Available for Salt Lake City, Utah Companies
Progent has a selection of options for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and network management. Progent's model for delivering IT support is built on the Call Center operational structure common to larger IT organizations. Progent's Help Desk Service Mechanism promotes rapid support, comprehensive activity documentation, reliable follow-up, and strict cost monitoring for an array of network support delivery options that include online troubleshooting, onsite help, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and routine online support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support experts can help customers to analyze and fix network problems without the cost or delay of on-premises service calls. The experience of Progent's network engineers allows them to resolve most network issues rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible signup process for first-time clients to accommodate urgent network problems and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn additional details concerning Progent's remote computer support expertise.

  • Onsite Support
    Progent provides on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote service engineers to deliver small businesses the optimal solution: onsite service technicians when you require them as well as the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business software developers. The response time for in-person service visits is typically less than one business day. There is no start-up or retainer charge for becoming a Progent customer for on-premises service. Learn more concerning how and why to register for Progent's onsite computer service.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex problems. To learn more, see Help Desk Services for Small Businesses.

  • IT Consulting Services
    Progent offers small businesses budget-friendly availability of enterprise-class consultants who can provide assistance with critical technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, company-wide network security engineering, fault tolerant it system engineering, server virtualization strategies, plus configuration, programming and support for business software such as financials, operations, reporting, sales automation, and productivity suites. Progent can help with one-time projects including site moves and massive software upgrades, longer term initiatives like business analytics software programming and support, relational database application development and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system administration, or emergency services such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host vital applications like Exchange Server and Microsoft SQL in order to provide small companies with greater degrees of dependability, security, and recoverability than is feasible with the class of internal data center that is achievable for most small and midsize organizations. Since Progent uses the same data centers that support the gear of some of the planet's largest IT organizations, Progent can save you the cost of creating and maintaining the infrastructure needed for world-class cooling, electrical failover, and redundant Internet access. For managed application servers, Progent can also make sure that patches and service packs remain current, protection and efficiency is continually monitored, and systems are regularly backed up and ready for full and prompt recovery. Learn more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small company's servers in a setting that not only provides the highest degree of availability and scalability but that is in addition simple for customers to migrate to a different service firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that permit businesses with mixed environments to benefit significantly on the costs of capital equipment, infrastructure support, and network management while achieving enterprise-class reliability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed package, can support the mixed- OS and non- standardized networks common with small businesses, and retains ownership of the licenses in the customer's possession so that migrating to a new virtualized host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced remote support services to help companies of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that combine physical resources along with public cloud services. To help you to integrate public clouds with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's value-priced ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security vendors to provide centralized control and comprehensive security for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Salt Lake City, Utah Businesses
Progent's size, scope of technical skill, and familiarity with enterprise IT support allow small and midsize businesses to avoid the pitfalls associated with over dependence on small support firms or independent consultants.

Working with Progent's Experts allows your small business to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For IT support, small companies often depend excessively on freelance consultants. Though freelance support engineers have lower overhead than more substantial support organizations and can typically bill nominally lower rates, individuals are often spread too thin to respond rapidly to critical situations. If an independent engineer is occupied with another customer, sick, on travelling, or in training, the absence of backup personnel may require your company to wait for help in case of a crisis. The more your company grows, network downtime or problems with line-of-business programs become more costly. The money you thought you were saving on a freelancer can disappear quickly due to lost productivity. In addition, when freelance consultants confront new problems, the lack of a large engineering team to fall back on for help forces them to train with the meter running while your business ends up footing the bill for their ongoing education.

  • Gain Access to Experts in Advanced Network Solutions
    The majority of small support organizations or freelance consultants specializing in small business network consulting may excel at providing connect-the-dots fixes but don't have the experience to work cost-effectively with complex network environments that have a variety of platforms, many offices, VoIP systems, remote clients, integrated accounting and analytical software, data-driven web sites, and custom business software. Progent's experience with worldwide enterprises and Progent's large staff of experts can benefit your company because big-company environments are inherently complicated, integration problems demand thorough knowledge in numerous technical disciplines, and achieving an acceptable degree of robustness, availability, and security requires industry-proven processes.

  • Create a Solid Basis for Growth
    Small companies often begin with a network implemented on a tight budget. Lacking a carefully designed basis, a sequence of band-aid repairs commonly get thrown on top of a weak foundation. As a company grows, stability and expandability issues can obstruct the productivity of the organization. These environments require thorough evaluation, intelligent business analysis, and in-depth experience to migrate to a network infrastructure that can act as the solid basis to handle current business requirements and ease future expansion.

  • Work with Solution Consultants, Not Product Vendors
    Smaller businesses need guidance and insight to work through an increasingly complex maze of technology options available for accelerating growth and enhancing efficiency. Businesses do not need a network engineer or support organization that attempts to sell them a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers consulting and services only. This allows Progent to match technical support with the genuine interests of clients. Mixing network consulting and product selling can result in a conflict where the proposed solution is built around a preselected vendor rather than being based on the true needs of a small business.

How to Contact Progent
If your Salt Lake City, Utah business needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Help
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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Microsoft has made a strong effort to enable seamless hybrid environments that combine Office 365 and local Exchange deployments. This allows you to have some Exchange mailboxes hosted on your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consultants can help your organization with any facet of designing, implementing and debugging your hybrid Office 365 Exchange Online deployment. Progent's Exchange consultants can provide occasional expertise to help you through challenging technical issues and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 initiative is successfully completed on schedule and on budget.

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Nexus series switches are designed to provide the throughput, expandability, availability, virtualization support, density, data protection and manageability required to function as the foundation of an enterprise data center. Progent's CCIE-certified Nexus switch experts are available to provide online and onsite consulting and troubleshooting expertise to help you to design an optimal switch topology, set up pilot systems to confirm your switching solution, deploy Nexus switches, define and enforce appropriate policies, perform security vulnerability evaluations, set up proactive monitoring, fully utilize network resources by means of virtualization technologies, troubleshoot switching and routing issues, maximize performance, perform capacity planning, and set up the advanced fault-tolerant features incorporated into Nexus products. Progent's consultants can also assist you to upgrade non-disruptively from legacy Nexus switches or Cisco Catalyst switches to current Nexus switches.

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Progent offers access to the affordable support of remote Internet connectivity consultants to help your organization to evaluate or update your ISP services so your Internet connectivity solution aligns with your business needs. Services provided by Progent include evaluation of your existing bandwidth utilization, carrier and service plan comparison and ordering, network provisioning, and managing a smooth switchover to a new ISP and/or service plan. Provisioning can include optimizing current routers and switches and configuring new ones, implementing firewalls, and designing fault-tolerant BGP configurations.

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ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt productivity.

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Progentís Technical Response Center provides nationwide remote troubleshooting for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Certified service professionals offer telephone support and remote secure computer access to troubleshoot and repair technical problems rapidly and economically. The breadth of IT experience represented by Progent's team of country-wide support professionals makes it possible to escalate even the toughest network issues to appropriate specialists as required.

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For small companies considering Progent's network support outsourcing, design expertise, or troubleshooting offerings, call 800-993-9400 or send email to information@progent.com.

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Progentís National Support Center offers national remote support for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Certified support professionals offer telephone support and remote secure network connection to troubleshoot and repair network problems rapidly and affordably. The breadth of technical experience available from Progent's staff of country-wide service engineers makes it possible to escalate even the most difficult problems to qualified experts as needed.

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Lync 2013, renamed Skype for Business, enables organizations of any size to create a manageable and protected communications environment that permits the modern Bring-Your-Own-Device computing model with instant messaging (IM), presence, audio/video and web meetings with app sharing and whiteboard, as well as IP and PSTN telephony across a broad range of desktop and handheld endpoints. Progent's certified Lync Server 2013 consultants and network architects can help you to evaluate the business benefits of Lync Server 2013, create an in-house, cloud-based (via Microsoft Lync Online) or hybrid topology suitable for your current and future goals, implement Lync 2013 in a way that expedites your ROI, and provide live online and onsite training to your IT team and end users. Progent has in-depth expertise in key pieces of a Lync 2013 solution that include Windows Server, SQL Server Express and Exchange, and Progent can help your organization to integrate Lync Server 2013 with key Office and Office 365 applications including Outlook and PowerPoint.

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Progentís Microsoft certified experts provide a range of support services for Dynamics GP/Great Plains. Dynamics GP is a Microsoft accounting package and corporate management solution built, like all Microsoft financial solutions, on the expandable and familiar platform of Windows technology. Dynamics GP 2010, the latest edition of Microsoft financial software in the Dynamics GP/Great Plains family, provides an affordable tool for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Dynamics GP/Great Plains is easy to deploy and configure, and with its modular design you can license only the functions you currently need, with the option to add users and enlarge functionality when necessary. Progentís Dynamics GP Software support experts can help you install, customize and manage Dynamics GP/Great Plains 2010 as well as earlier versions of Microsoft Dynamics GP.

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Progentís Technical Response Center provides nationwide remote help for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Premier support professionals provide phone help and online direct computer access to isolate and repair network problems rapidly and affordably. The scope of IT experience represented by Progent's staff of nationwide service professionals makes it possible to escalate even the toughest network issues to competent specialists as required.

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For desktop and application virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop expert who can help you to design a XenDesktop environment that maximizes the business value of your IT system; integrate XenDesktop technology with your physical and virtual servers, user devices, and printers; upgrade your existing desktop virtualization software to the latest versions of XenDesktop; and deliver comprehensive remote troubleshooting. Progent can also instruct your network managers to adhere to best practices to maintain your XenDesktop solution efficiently.

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Before Progentís MOM-based solution, network issues were handled reactively, after workers were impacted by them. With the help of proactive, automated alerts and trend reports created by MOM, Progent is now able to ward off network issues before they grow to be critical enough to disrupt network availability. Because of MOM, Progent can deal with looming problems before customers are aware that the problems exist. Progent offers help for MOM 2005 and Microsoft Operations Manager 2000 to offer small company IT systems enterprise-class availability, security and productivity.

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Progent's Microsoft-certified consultants can provide economical online and onsite expertise, application development, and debugging services for businesses of all sizes who want to migrate to SharePoint 2016 or SharePoint Online from earlier releases of SharePoint.

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Progent's Cisco Jabber consultants can provide remote or onsite support to help businesses of any size to design, implement, maintain, update or debug Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent can provide in-depth expertise for the products, technologies and services that make up building a cohesive Cisco Jabber solution including Cisco network devices and management tools, Microsoft Office 365 applications, Windows and Mac desktops, iOS and Android smartphones, SIP trunking, Wi-Fi networks, security and compliance, cloud computing, telepresence systems, PBX products, disaster recovery preparedness, and the many other pieces of a modern collaboration ecosystem.

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Progent's Microsoft-certified network engineers can help your organization to assess the value of Microsoft Exchange Server 2010 for your business and can assist your IT staff to plan and implement a smooth migration to Microsoft Exchange Server 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2007 that will provide quick ROI by increasing your productivity, lowering the cost of equipment and support, streamlining management, and integrating your vital communications platforms.

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Even if your business has a small computer support group and a modest IT budget, your information network can still have the same high availability and performance that once needed a substantial in-house service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-premier network consultants, the latest network management software for proactive monitoring and threshold alarms, and economical support packages such as a help desk call center to keep your mission-critical network applications and hardware operating.

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Progent's Windows Server 2016 disaster recovery/business continuity experts can assist your organization to design a DR system based on Microsoft's cloud-tested Failover Clustering tools including Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class storage clusters using commodity equipment, Virtual Machine Load Balancing for improving the speed and resilience of Failover Clusters while minimizing TCO and operational expenses, and Cloud Witness for easy, economical creation of a stretch cluster quorum arbitration point.

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Progentís Microsoft-certified consultants offer businesses of any size consulting, troubleshooting, and application development expertise for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that uses web-based technology for efficiently connecting people, groups and data. SharePoint Server provides a common location for your workers or clients to access, organize, share and interact with useful data, documents, and applications and to communicate with other people. Microsoft SharePoint allows faster and more intelligent decisions, more efficient sharing across groups and more economical business processes. Windows SharePoint Services connect employees, clients, workgroups and projects with the knowledge theyíve created in a way that makes data convenient to locate, download and apply. Progent's SharePoint consultants can assist you to support your current SharePoint environment or upgrade to the latest version of SharePoint.

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Microsoft has made a strong effort to enable seamless hybrid ecosystems that integrate Office 365 and on-premises Exchange deployments. This permits you to have specific Exchange mailboxes located on your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can help your organization with any facet of planning, implementing and debugging your hybrid Exchange network. Progent's Exchange consultants can deliver occasional support to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange solution is successfully completed on time and on budget.

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Microsoft Exchange 2013 includes significant enhancements to the capabilities of Exchange 2010 and introduces important innovations plus a revamped architecture. These improvements affect key IT areas like manageability, high availability (HA), security, cost of ownership, teamwork, expandability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to evaluate the possible advantages of migrating to Microsoft Exchange Server 2013, design an efficient test and deployment plan, and educate your IT team to manage your Exchange 2013 environment. Progent also offers ongoing online consulting and support and management services for Exchange Server 2013.

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Remote management cards offer IT administrators full control over a server without the need for an on-site visit. Using remote server management cards, all console screen information plus keyboard and mouse operations are exported to a remote session to an IT professional who can be located anywhere in the world. Progent's Microsoft and Cisco certified consultants can help you to plan, implement, and manage a high-availability company network that incorporates remote management cards and Progent can use these remote server management cards to provide efficient remote technical assistance. Progent has experience with a variety of remote management cards such as Aten IP9001 remote management cards, American Megatrends remote server management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon remote management cards.

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Progent can help companies of any size to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can streamline network management and reduce equipment expense. Azure includes a comprehensive library of cloud services and Progent can assist you to understand the advantages and restrictions of different cloud computing architectures supported by Azure. Progent can help you administer cloud-resident or hybrid cloud and local applications and resources and make sure that you avoid the common mistakes small companies make when moving to the cloud. Progent can help you to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also assist you to prepare firewalls and VPN tunnels and also to integrate iPhones and iPads and Android smartphones and tablets.

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Progent's Microsoft and Cisco certified Consultants offer several service programs to help medium-size and large organizations create a cost-effective and successful internal Network Support Help Desk Call Center. Progent's help desk consulting services include ROI analysis, process study and enhancement, management reporting, education of internal staff, and documentation of procedures. Progent's Software Evaluation and Deployment Services help businesses analyze the numerous high-quality Help Desk software packages available and determine which products might be too expensive, miss critical functions, or align badly with your company's business goals. Progent also provides temporary staffing for businesses who want to augment their internal Help Desk team for special tasks or to fill in for vacationing or incapacitated personnel.

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Cisco has designed a full product line of routers that includes appliances designed to deliver the protection, performance, and availability demanded by customers from small businesses to global enterprises and service providers. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and system availability. Progent can help you choose and integrate Cisco routers to establish a reliable foundation for your IT system and to make it easy to expand as you add new users, start new offices, install new services, open your network to clients and partners, and support an increasingly mobile workforce. Progent can provide expertise in a range of routers based on Cisco's IOS platform, including the Cisco 800 family of small business VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, CRS Carrier Routing System for core Networks, plus legacy 1700 and 2600 Routers.

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Progent can provide economical online support for all editions of Office Access including Access desktop and Access Web App and offers expert help for Access application programming, database conversion, performance optimization, BI reporting, and maintenance. Progent also offers tailored online training for Access development and DBA services.

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Progent's pricing model is to bill for online support and on-premises visits by the minute. Consequently, you are billed exclusively for received services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no startup fee and requires no retainer for services delivered during normal working hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's small granularity eliminates large bills for quick fixes so you won't be tempted to allow simple problems to fester.

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Progent can help you to configure Cisco Wi-Fi controllers to manage Wi-Fi LANs of all sizes. Progent can assist you to maintain and troubleshoot your current Cisco Wi-Fi solution or carry out a smooth upgrade to Cisco's modern Wi-Fi controller solutions.

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Years of background with Microsoft's email products makes Progent among the most qualified IT consulting companies in California for integrating email solutions based on Exchange Server 2000. Progent is expert in helping small organizations derive the full advantages of Exchange Server under typical situations such as upgrading from Exchange 5.5 Server, moving from an ISP-provided or POP3 mail environment, and outsourcing your Exchange Server management.

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