Salt Lake City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
Progent locations in the Salt Lake City Metro Area
Salt Lake City, UT Online Help from World-class Computer Network Troubleshooting Consultants
Progent's computer troubleshooting services can deliver your Salt Lake City, UT company cost-effective and reliable access to Microsoft and Cisco certified computer experts. By delivering network consulting help when you require it, offering advanced expertise for critical applications, delivering unique support such as 24x7 network monitoring, and invoicing only for services you use, Progent gives your Salt Lake City, Utah business an affordable solution for maximizing the productivity and profitability of small office information systems. If you maintain a local datacenter, connect to cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the intelligent way for businesses to create and support a reliable and safe information network and to benefit from fast access to the seasoned support ordinarily restricted to businesses who are able to afford a sizeable internal information technology group.
For larger businesses, Progent can provide co-sourcing services to reinforce the subject matter expertise of your in-house network service team. Co-sourcing can save money and minimize technical risks for major projects such as software programming, business continuity preparedness, network security evaluations, merging datacenters, or software migrations.
Progent can also provide the services of accredited experts to assist your business to plan and execute your cloud strategy.
Main Products and Technologies Serviced by Progent for Salt Lake City, Utah Businesses
As a Microsoft-certified Partner consulting company with a large team of Cisco qualified CCIE networking consultants and Apple Computer certified engineers, Progent provides urgent troubleshooting and low-cost remote consulting to Salt Lake City, UT small businesses for a broad range of computer technologies such as:
Support Delivery Options for Salt Lake City, Utah Companies
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, hosting services, and IT administration. Progent's paradigm for providing computer support is based on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Help Desk Call Center Service Mechanism ensures fast response, comprehensive service records, consistent follow-up, and tight expense control for a range of IT support delivery alternatives that include remote troubleshooting, in-person help, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center provides urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified support experts can help customers to analyze and fix hardware and software problems without the expense or time loss of travel for onsite support visits. The experience of Progent's network consultants makes it possible to handle the majority of IT issues rapidly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible registration procedure for first-time customers to accommodate urgent network problems and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Learn additional details concerning Progent's online network support services.
- Onsite Support
Progent offers on-site technical support for registered clients in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's remote support experts to deliver small businesses the optimal solution: on-premises support professionals when you require them plus the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business application programmers. The wait time for in-person service calls is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for onsite support. Find out more about how and why to sign up for Progent's onsite computer support.
- Help Desk
Progent's Help Desk Call Center Services are intended for small and midsize companies who need prompt and reliable access to a professional Help Desk with effective telephone support, online troubleshooting capability, and enough technical depth for full problem escalation. Since small and midsize businesses usually are constrained by limited IT funds and can provide scant management bandwidth for dealing with network support tasks, Progent's Helpdesk Services could be the most cost-effective way to ensure that business computer networks are always up and running. Learn more details about Progent's Contact Center outsourcing services.
- IT Consulting Expertise
Progent provides small and midsize companies affordable availability of world-class IT professionals who can provide help with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection engineering, high availability it system design, virtualization solutions, plus integration, customization and training for small business applications including accounting, ERP, business analytics, CRM, and office productivity software. Progent can provide assistance with short-term projects such as site relocations and major software migrations, longer term initiatives such as business reporting software development and support, relational database application development and DBA support, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and network administration, or urgent response such as disaster recovery and malware cleanup.
- Application Server Hosting
Progent can host vital applications such as Exchange and SQL Server in order to provide small and midsize businesses with greater levels of reliability, protection, and recoverability than is possible with the type of in-house data center that is realistically affordable for the majority of small companies. Because Progent utilizes the same facilities that host the gear of some of the planet's largest IT companies, Progent can save you the cost of building and maintaining the systems required for enterprise-class environmental control, power failover, and redundant Internet access. For hosted applications, Progent can also make sure that patches and revisions stay updated, protection and efficiency is constantly monitored, and systems are consistently archived and ready for full and rapid recovery. Find out more about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting services for all of a small company's servers in a setting that not only provides the highest level of availability and expandability but that is in addition easy for customers to migrate to another service firm or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting is founded on proven virtualization technologies that permit small businesses with mixed networks to benefit significantly on the costs of capital equipment, system maintenance, and IT management while achieving world-class availability and an unparalleled degree of vendor alternatives. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed service, can handle the multi- platform and loosely standardized environments typical of smaller businesses, and retains ownership of the licenses in the client's possession so that moving to a different virtual host is fast, safe, and affordable. This eliminates becoming a prisoner of a single hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent can provide advanced online consulting support to help businesses of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine on-premises IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the entire malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, enhance and debug their connectivity hardware like switches, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so all looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup environment that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-qualified security consultants,
CISM-certified security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance experts offer a company-wide perspective on system security and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help companies comply with business standards and statutory mandates for IT information protection and reporting.
The breadth and size of Progent's engineering team bring a powerful set of benefits to customers trying to increase the business value of their IT system within a reasonable budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional background, at the front lines of IT support, performing a broad range of technical tasks for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its support staff. This means that you get not just expert technical help, but also a support engineer with proven methods for resolving real-world IT problems rapidly.
Read more concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site help per minute. Consequently, you are invoiced just for received support. Progent does not demand a more expensive rate for after-hours or priority service, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for services provided during normal working hours. Many service organizations impose large minimum payments or bill in increments of fifteen minutes or more. Progent's small pricing granularity eliminates big invoices for fast repairs. Another benefit of by-the-minute pricing is that your company will not be tempted to allow less critical problems to fester until they become major ones.
Read more details concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Network Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local support firms who provide scant documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation given by every staff member to each client. The discipline of documenting and archiving support activity allows more effective service and avoids a variety of common problems such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Learn more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent has little competition. Small businesses who utilize freelance service providers or who employ internal support staffs gain when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
Learn more details concerning Progent's knowledge transfer services.
In case your Salt Lake City, Utah company wants to get in touch with Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Network Assistance
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).