Fast, Low-cost Online Computer Technical Support for Salt Lake City, Utah Small Companies
For more than two decades, Progent has focused on delivering enterprise-quality computer support to clients who have small-business budgets. Progent has built a unique support system that features a low-overhead, seamless virtual office infrastructure, custom remote repair tools, a large team of consultants certified in a wide array of technical disciplines, a Call Center service model that maximizes responsiveness and ensures follow-through, a worldwide group of remote troubleshooting professionals, on-site support dispatching for the majority of most zip codes in the U.S., and a company ethos committed to fixing network issues in the shortest time and at the lowest cost to clients.
Salt Lake City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
Progent locations in the Salt Lake City Metro Area
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your in-house IT support team. This can cut costs and help meet schedules for major IT initiatives like software programming, business continuity preparedness, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also offer the services of certified consultants to assist your business to plan and implement a sensible cloud strategy.
Core Technical Areas Serviced by Progent for Salt Lake City, Utah Business Networks
As a Microsoft-certified Partner consulting company that maintains a large team of Cisco CCIE networking experts and Apple accredited engineers, Progent provides urgent troubleshooting and affordable remote consulting to Salt Lake City, UT businesses for a broad array of information technologies including:
Support Delivery Options Available for Salt Lake City, Utah Businesses
Progent offers a selection of options for providing small businesses and local governments with affordable IT services for technical support, consulting, hosting, and network management outsourcing. Progent's model for delivering computer support is built on the Help Desk structure familiar to larger IT support organizations. Progent's Help Desk Service Mechanism promotes rapid support, comprehensive service records, dependable follow-up, and tight expense control across an array of network service delivery alternatives that include remote repairs, on-premises support, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified support experts can help clients to analyze and fix network issues without the expense or time loss of in-person service visits. The background of Progent's IT engineers makes it possible to resolve the majority of network problems rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based signup process for new clients to address urgent network problems and Progent bills by the minute with no sign-up charges or minimums, so you pay only for the support you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Learn more details concerning Progent's remote computer troubleshooting services.
- On-site Support
Progent provides onsite technical assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote support experts to give small and midsize companies the optimal solution: hands-on support professionals when you need them plus the remote help of Progent's seasoned staff of network consultants, security specialists, and business software developers. The response time for on-site support calls is typically under one business day. Progent requires no start-up or retainer fee for registering as a Progent client for onsite service. Find out more about how to register for Progent's onsite network support.
- Phone Support
Progent's Help Desk Call Center Outsourcing Services are intended for all companies who require fast and dependable support from a professional Help Desk with efficient telephone assistance, remote troubleshooting capability, and enough technical strength for full problem escalation. Because small and midsize businesses usually have tight IT budgets and can provide little executive bandwidth for handling IT support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to make sure that small business computer networks are always productive. Learn more about Progent's Help Desk Call Center outsourcing services.
- IT Consulting Expertise
Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can deliver assistance with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, fault tolerant network design, server virtualization solutions, plus integration, customization and training for business applications such as accounting, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can provide assistance with short-term projects including office relocations and massive software upgrades, longer term initiatives such as business information application development and support, relational database software development and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services like data restoration and virus cleanup.
- Application Server Hosting
Progent can host key business applications like Exchange Server and MS SQL to provide small and midsize companies with higher degrees of dependability, protection, and performance than is feasible using the type of on-site data center that is achievable for most small and midsize businesses. Since Progent uses the same data centers that support the equipment of some of the world's largest IT organizations, Progent can eliminate the investment in building and maintaining the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs remain updated, security and efficiency is constantly monitored, and systems are regularly backed up and ready for full and prompt restoration. Find out additional information concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting for all of a small or midsize company's servers in a setting that not only delivers the highest degree of dependability and scalability but that is also easy for clients to transfer to a different support provider or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtualization techniques that permit small businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and network administration while achieving world-class reliability and an unparalleled level of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed solution, can support the multi- OS and non- standardized environments typical of smaller companies, and keeps ownership of the licenses in the client's possession so that moving to a new virtual system is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent can provide expert online consulting to help businesses of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine physical resources along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's low-cost ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity hardware like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that require important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your Progent consultant so all potential issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help assess your company's ability to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity programs important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated collection of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier security experts,
CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide view of system protection and can help with advanced security programs such as SIEM solutions to help enterprises comply with business guidelines and government regulations for IT data security and incident reporting.
The breadth and depth of Progent's consulting team bring a powerful array of benefits to companies trying to maximize the productivity of their information network within an affordable budget. These advantages include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry experience, in the trenches of network support, performing a wide range of IT projects for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting team. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested approaches for solving real-world network problems efficiently.
Read more concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to charge for online support and on-site visits per minute. Consequently, you are invoiced only for received services. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no sign-up charge and asks no retainer for services delivered during regular business hours. Many service firms demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's small pricing granularity avoids big bills for fast fixes. Another benefit of by-the-minute invoicing is that your company are less inclined to permit minor issues to fester until they grow into major ones.
Read more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Support
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or local support organizations who offer minimal documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation sent by each staff member to every client. The discipline of detailing and archiving support records allows more efficient support and eliminates a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
Read more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces little competition. Small companies who utilize freelance service providers or who maintain internal IT personnel gain when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, protected, and productive.
Find out additional information about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Salt Lake City, Utah company wants to contact Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Immediate Remote Network Help
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).