Greater Salt Lake City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Salt Lake City Metro Area.
Progent locations in the Greater Salt Lake City Metro Area
Salt Lake City, UT Online Support from Certified Computer Service Consultants
Progent's computer network technical support services can deliver your Salt Lake City, UT company budget-friendly and consistent access to world-class computer experts. By delivering IT consulting help when you require it, offering specialized expertise for mission-critical technologies, offering value-added services such as automated server monitoring, and invoicing only for support you use, Progent gives your Salt Lake City, Utah company an economical option for maximizing the productivity and profitability of small-scale business information systems. Whether you have an on-premises system, rely on cloud-based infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations to create and manage a reliable and safe information system and to benefit from fast access to the seasoned consulting ordinarily restricted to businesses who are able to set up a large in-house IT staff.
For mid-size and large businesses, Progent offers co-sourcing support to add to the subject matter expertise of your in-house network support personnel. Co-sourcing can save money and help meet schedules for major IT initiatives like software development, business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.
Progent can also provide the services of accredited consultants to help your business to plan and execute a sensible cloud computing strategy.
Popular Products and Technologies Serviced by Progent for Business Networks in Salt Lake City, Utah
Progent's nationwide group of certified consultants offers assistance for virtually all aspects of network technology deployed by companies of any size. Practice areas served by Progent in Salt Lake City include:
Service Delivery Alternatives Available for Salt Lake City, Utah Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for providing IT support is built on the Call Center structure familiar to larger IT organizations. Progent's Helpdesk Support Mechanism ensures rapid support, thorough service documentation, consistent follow-through, and tight expense control across a range of network support delivery alternatives that include remote repairs, onsite help, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned support experts can assist clients to troubleshoot and fix network problems without the expense or time loss of travel for onsite service visits. The experience of Progent's IT consultants makes it possible to resolve the majority of IT problems quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based registration process for new clients to address emergency situations and Progent bills by the minute with zero sign-up fees or minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Learn additional information concerning Progent's remote network troubleshooting expertise.
- Onsite Support
Progent offers on-site technical assistance for signed-up clients in larger cities in the United States. Progent's onsite service personnel can work in tandem with Progent's remote service experts to deliver small companies the optimal solution: onsite support professionals when you need them plus the on-line expertise of Progent's seasoned staff of network engineers, security professionals, and business software programmers. The response time for in-person service visits is typically under one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises service. Learn more about why to register for Progent's in-person computer service.
- Help Desk
Progent's Helpdesk Services are designed for small and midsize companies who require prompt and reliable access to a professional Help Desk Call Center with effective telephone support, remote troubleshooting capability, and enough technical depth for all needed problem escalation. Since smaller businesses usually are constrained by limited IT funds and can spare little executive attention for dealing with IT support, Progent's Helpdesk Services can be the most cost-effective way to make sure that business information systems are always up and running. Learn more about Progent's Help Desk services.
- Consulting Expertise
Progent offers small companies affordable availability of world-class consultants who can provide assistance with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection engineering, fault tolerant it system design, virtualization strategies, plus integration, programming and support for business programs including financials, ERP and MRP, business analytics, CRM, and productivity suites. Progent can help with one-time projects such as office moves and major system migrations, extended projects such as management information application development and support, relational database application development and administration services, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and system administration, or emergency services such as disaster recovery and virus removal.
- Application Server Hosting
Progent can host mission-critical applications such as Exchange Server and Microsoft SQL to provide small businesses with higher levels of availability, protection, and performance than is possible using the type of internal data center that is achievable for most small and midsize organizations. Because Progent utilizes the same facilities that support the gear of many of the planet's biggest information technology companies, Progent can eliminate the investment in creating and maintaining the infrastructure required for world-class cooling, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also see to it that upgrades and revisions stay updated, protection and efficiency is continually monitored, and systems and data files are regularly archived and available for full and prompt recovery. Learn more about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for the entirety of a small organization's servers in a setting that not only provides the top degree of dependability and extensibility but that is also convenient for customers to migrate to a different service provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting is based on tested virtualization techniques that allow companies with multi-vendor environments to save dramatically on the costs of capital equipment, infrastructure support, and IT management while getting enterprise-class availability and an unprecedented level of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered solution, can support the mixed- OS and loosely standardized networks typical of small businesses, and keeps ownership of the software licenses in the customer's hands so that moving to a different virtual system is fast, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced remote support to help businesses of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's value-priced ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire threat progression including filtering, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security companies to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to assess your company's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for Salt Lake City, Utah Businesses
Progent's staff size, breadth of information technology expertise, and familiarity with corporate network consulting enable small and midsize companies to sidestep the pitfalls related to excessive dependence on small service organizations or freelance engineers.
Teaming with Progent's Experts allows your business to:
- Avoid Over Reliance on Freelance Consultants
For IT services, smaller companies sometimes rely excessively on individual engineers. Though individual support providers have lower expenses than larger IT service organizations and can typically bill nominally smaller fees, they are often stretched to far to respond rapidly to critical network problems. If an independent consultant is busy with another client, sick, on travelling, or in training, the absence of backup personnel may force your business to go without help during a crisis. As your company grows, system unavailability or problems with line-of-business programs get more expensive. The dollars you believed you were saving on a freelancer can evaporate fast due to lost output. In addition, when freelance consultants encounter new problems, the lack of a large consulting team to count on for help forces them to learn with the meter running while your business winds up footing the bill for their continuing education.
- Have Access to Experts in Complex Information Technology Issues
The majority of smaller service firms or independent engineers focused on small business IT consulting may excel at delivering routine fixes but don't have the experience to work efficiently with complex network configurations that have mixed operating systems, multiple sites, Voice over IP implementations, mobile clients, interconnected financial and analytical software, data-driven web sites, and custom business applications. Progent's background with global enterprises and Progent's large team of specialists can benefit your business because enterprise networks are inherently complicated, integration issues demand in-depth understanding of in numerous technical areas, and achieving an acceptable level of robustness, availability, and security requires industry-proven leading practices.
- Create a Solid Foundation for Growth
Small businesses typically begin with a network implemented on a tight budget. Without a solid architecture, a series of ad hoc fixes commonly get tossed on top of a weak foundation. As a business evolves, reliability and scalability issues can obstruct the success of the business. These networks require proper evaluation, smart strategic planning, and broad-based experience to upgrade to a network infrastructure that will provide the reliable foundation to meet critical business needs and support downstream growth.
- Team with Solution Providers, Not Resellers
Smaller companies require guidance and insight to work through an increasingly complex maze of IT options offered for accelerating growth and improving productivity. Businesses do not need an IT engineer or support organization that tries to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells services only. This permits Progent to align technical support with the genuine needs of clients. Combining IT consulting and product selling can lead to a conflict where the proposed solution is built around a preselected vendor rather than being based on the true needs of a client.
How to Contact Progent
If your Salt Lake City, Utah business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Fast Remote Technical Support
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).