Affordable Network Tech Support from Microsoft and Cisco certified Professionals for Companies in Salt Lake City, UT
By delivering world-class support whenever you need it, making available specialized expertise for critical business applications, offering innovative services like virtual data center hosting, billing solely for services delivered, and charging no sign-up or retainer fees for standard services, Progent enables you to increase the competitive value of your information system and minimize service costs. Progent recognizes that information system security, reliability, and efficiency are as critical to small companies as to large enterprises but that smaller companies lack the leverage to spend heavily in information networks and in-house support groups. Progent's fundamental value proposition is that no IT support organization can equal Progent's capability to deliver the IT support your business needs whenever you need it and at a cost you can justify.
Salt Lake City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
Progent locations in the Salt Lake City Metro Area
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the skills of your in-house IT support staff. This can save money and minimize technical risks for big IT initiatives like software programming, disaster recover/business continuity planning, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide the services of certified consultants to help your company to design and implement a sensible cloud computing strategy.
Main Practice Areas Serviced by Progent for Business Networks in Salt Lake City, Utah
Progent provides the support of qualified experts for all facets of network technology deployed in small companies. Technologies serviced by Progent include:
Service Delivery Alternatives Available for Salt Lake City, Utah Companies
Progent has a selection of options for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and network management. Progent's model for delivering IT support is built on the Call Center operational structure common to larger IT organizations. Progent's Help Desk Service Mechanism promotes rapid support, comprehensive activity documentation, reliable follow-up, and strict cost monitoring for an array of network support delivery options that include online troubleshooting, onsite help, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and routine online support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support experts can help customers to analyze and fix network problems without the cost or delay of on-premises service calls. The experience of Progent's network engineers allows them to resolve most network issues rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible signup process for first-time clients to accommodate urgent network problems and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn additional details concerning Progent's remote computer support expertise.
- Onsite Support
Progent provides on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote service engineers to deliver small businesses the optimal solution: onsite service technicians when you require them as well as the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business software developers. The response time for in-person service visits is typically less than one business day. There is no start-up or retainer charge for becoming a Progent customer for on-premises service. Learn more concerning how and why to register for Progent's onsite computer service.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex problems. To learn more, see Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small businesses budget-friendly availability of enterprise-class consultants who can provide assistance with critical technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, company-wide network security engineering, fault tolerant it system engineering, server virtualization strategies, plus configuration, programming and support for business software such as financials, operations, reporting, sales automation, and productivity suites. Progent can help with one-time projects including site moves and massive software upgrades, longer term initiatives like business analytics software programming and support, relational database application development and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system administration, or emergency services such as data restoration and malware cleanup.
- Application Server Hosting
Progent can host vital applications like Exchange Server and Microsoft SQL in order to provide small companies with greater degrees of dependability, security, and recoverability than is feasible with the class of internal data center that is achievable for most small and midsize organizations. Since Progent uses the same data centers that support the gear of some of the planet's largest IT organizations, Progent can save you the cost of creating and maintaining the infrastructure needed for world-class cooling, electrical failover, and redundant Internet access. For managed application servers, Progent can also make sure that patches and service packs remain current, protection and efficiency is continually monitored, and systems are regularly backed up and ready for full and prompt recovery. Learn more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for all of a small company's servers in a setting that not only provides the highest degree of availability and scalability but that is in addition simple for customers to migrate to a different service firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that permit businesses with mixed environments to benefit significantly on the costs of capital equipment, infrastructure support, and network management while achieving enterprise-class reliability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed package, can support the mixed- OS and non- standardized networks common with small businesses, and retains ownership of the licenses in the customer's possession so that migrating to a new virtualized host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent offers advanced remote support services to help companies of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that combine physical resources along with public cloud services. To help you to integrate public clouds with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's value-priced ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of top data security vendors to provide centralized control and comprehensive security for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Salt Lake City, Utah Businesses
Progent's size, scope of technical skill, and familiarity with enterprise IT support allow small and midsize businesses to avoid the pitfalls associated with over dependence on small support firms or independent consultants.
Working with Progent's Experts allows your small business to:
- Prevent Excessive Reliance on Individual Support Consultants
For IT support, small companies often depend excessively on freelance consultants. Though freelance support engineers have lower overhead than more substantial support organizations and can typically bill nominally lower rates, individuals are often spread too thin to respond rapidly to critical situations. If an independent engineer is occupied with another customer, sick, on travelling, or in training, the absence of backup personnel may require your company to wait for help in case of a crisis. The more your company grows, network downtime or problems with line-of-business programs become more costly. The money you thought you were saving on a freelancer can disappear quickly due to lost productivity. In addition, when freelance consultants confront new problems, the lack of a large engineering team to fall back on for help forces them to train with the meter running while your business ends up footing the bill for their ongoing education.
- Gain Access to Experts in Advanced Network Solutions
The majority of small support organizations or freelance consultants specializing in small business network consulting may excel at providing connect-the-dots fixes but don't have the experience to work cost-effectively with complex network environments that have a variety of platforms, many offices, VoIP systems, remote clients, integrated accounting and analytical software, data-driven web sites, and custom business software. Progent's experience with worldwide enterprises and Progent's large staff of experts can benefit your company because big-company environments are inherently complicated, integration problems demand thorough knowledge in numerous technical disciplines, and achieving an acceptable degree of robustness, availability, and security requires industry-proven processes.
- Create a Solid Basis for Growth
Small companies often begin with a network implemented on a tight budget. Lacking a carefully designed basis, a sequence of band-aid repairs commonly get thrown on top of a weak foundation. As a company grows, stability and expandability issues can obstruct the productivity of the organization. These environments require thorough evaluation, intelligent business analysis, and in-depth experience to migrate to a network infrastructure that can act as the solid basis to handle current business requirements and ease future expansion.
- Work with Solution Consultants, Not Product Vendors
Smaller businesses need guidance and insight to work through an increasingly complex maze of technology options available for accelerating growth and enhancing efficiency. Businesses do not need a network engineer or support organization that attempts to sell them a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers consulting and services only. This allows Progent to match technical support with the genuine interests of clients. Mixing network consulting and product selling can result in a conflict where the proposed solution is built around a preselected vendor rather than being based on the true needs of a small business.
How to Contact Progent
If your Salt Lake City, Utah business needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Fast Online Network Help
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).