Fast and Affordable Online Technical Support for Salt Lake City Utah Computer Systems
For companies located in Salt Lake City Utah, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic issues.
Progent's online support experts provide excellent leverage because they possess the practical experience and have access to the sophisticated tools needed to resolve the majority of network problems rapidly. Efficient support reduces direct costs since solutions use up fewer chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization saves even more in incidental expenses by minimizing or avoiding system downtime and associated losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting know-how is especially helpful for businesses that depend on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent bills per minute for phone consulting, so you are billed only for the services that you receive. Unlike typical online support companies, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate situations where speedy. minor solutions somehow end up as large invoices. Progent's penchant for solving technical issues efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an arsenal of optimized tools and proven processes that promote the highest degree of effectiveness for remote help and repair for computer networks of any size. Progent provides protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's online support team to link to your company's network remotely without breaching system security.
Progent's proven customer support database system stores detailed records describing all support that Progent's customers have been provided. Progent's team engineers have the benefit of the history of support provided to each client by every Progent consultant. This archive of anomalies and solutions is stored as a readily exploitable proprietary database that enables Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's extensive list of accreditations and working relationships with important technology companies including Cisco and Microsoft open up other vast technical support databases and allow fast response from vendors' internal engineering staff so Progent's online consulting experts are able to come up with the most efficient resolutions quickly.
Remote technical services provided by Progent to clients in Salt Lake City Utah include:
Certified MS Windows Experts
Progent's Microsoft-expert online service professionals can deliver computer problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help your company with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of cost-effective desktop support services to assist you company to deploy, configure, repair, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services include offering Windows 10 migration support services as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for networking engineers, and indicates a person's networking knowledge at the expert level. Cisco-qualified CCIEs can resolve the most challenging problems surrounding network infrastructure design, integration, management, security, and repair. CCIEs operate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or identifying software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad experience allows them to solve problems quickly. In typical instances, less experienced service providers can wrestle for hours or days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can communicate with your network using state-of-the-art remote support technology to provide quick, secure, and affordable analysis and remediation.
Salt Lake City Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
Progent locations in Salt Lake City Area
Progent's CCIEs offer expertise in all of Cisco's top-selling selection of infrastructure devices. Cisco infrastructure consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting and support services, Cisco Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless Access Points engineering expertise, Cisco wireless controllers consulting, Cisco Security and VPN Consulting services, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection services to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or help your business to clean up rapidly following a serious breach. Security consulting services available from Progent include: in depth network security and compliance assessment utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from malicious assaults; installing firewalls; establishing secure mechanisms for remote and mobile communication; guarding your email infrastructure from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting support to help businesses of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine local IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a consistent runbook for restoring applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide phone-based consulting services to cover a wide range of computer technologies including system architecture, email systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy administration in environments that combine Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with transitioning from older applications to Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts service expense.
Major Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and mid-size organizations to utilize the same advanced IT solutions used by some of the industry's leading corporations. Progent's ProSight series of network management outsourcing services covers all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack progression including protection, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to provide centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so all looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these important fields of information technology enables customers to execute critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Salt Lake City Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Help Desk service options for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center staff of experienced information technology professionals offers your workers in Salt Lake City Utah fast assistance from a reliable technical support group with extensive experience offering telephone-based consulting and remote troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk the reputation as a significant enabler of company productivity, and Progent's aim is to solve and not just document IT problems.
- Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Group offers phone-based advanced engineering support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, custom programming, and training services, visit Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Salt Lake City Utah online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so your network support is proactive rather than reactive. By detecting emerging trouble spots before they result in network outages, proactive monitoring can ward off disruptive and costly service breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments powered by a mix of platforms.
To contact Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Salt Lake City Utah, Progent's phone-based computer support specialists are ready to deliver professional and economical IT support the instant your business needs it. More than 15 years of delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to fix IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises service calls.
Even if your Salt Lake City organization has a regular freelance consultant or employs an in-house organization that know how to deal with the majority of computer problems, Progentís Microsoft certified engineers can provide an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to deal with unexpected system emergencies or especially tough integration projects.
Benefits of Progent's Network Help for Organizations in Salt Lake City Utah
Progent's online support services enable your Salt Lake City company to experience the advantages of timely, enterprise-class network support without the expense of maintaining an in-house IT organization. Your information system will derive greater business value by becoming more available, efficient, and secure. Advantages to your company include:
- Convenient virtual expansion of your local support resources
With most organizations in Salt Lake City Utah, local network support providers, whether made up of independent consultants or an in-house IT staff, can take care of typical network issues. However, IT crises sometimes spring up when your regular resources are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your local service people. In these situations, Progent's on-call service specialists provide an easy, fast, and affordable solution to supplement your regular resources and to convey valuable knowledge to improve your capability to handle downstream problems in-house.
- Less Reliance on Freelance Service Providers
For network support, smaller offices often depend on independent freelance service providers. Although freelance consultants have less internal costs than larger support companies and can often charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the lack of backup help may force your company to go without assistance during an IT crisis. As your company grows, network unavailability and trouble with vital software become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of backup service experts to make sure your IT system is always up and running.
- Build a Scalable Foundation for Smooth Expansion
Businesses often start with an information system implemented on a shoestring budget. Lacking a proper framework, band-aid fixes can get thrown onto an unstable foundation. When a network grows, stability and scalability issues can hinder the success of the business. Such badly built systems require careful assessment, intelligent long-term planning, and wide IT expertise to evolve to a network infrastructure able to deliver the solid foundation to handle vital business demands and ease future expansion.
- Work with Problem Solvers Instead of Product Vendors
Smaller businesses need advice and technical training to negotiate an increasingly complex maze of product options available for promoting business growth and enhancing efficiency. Businesses hardly need a computer consultant who is trying to earn a commission on a certain vendor's products. Network support and product selling can lead to a scenario where the proposed
solution is built around a profitable product rather than the true needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match technical consulting with the best interests of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical expertise, refined remote support software, and familiarity with corporate IT enable offices to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry background, in the trenches of network support, executing a broad range of technical tasks for a large mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This guarantees that you get not just expert technical skills, but also a support engineer with proven approaches for applying computer knowledge to resolve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises visits by the minute. Consequently, you owe exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for support services delivered during normal working hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you will not be tempted to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on providing high-value skills where Progent has little competition. Businesses who work with familiar independent consultants or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your information network from painful and expensive service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.