Fast and Affordable Remote Help for Salt Lake City Information Networks
Immediate Online Technical Support for Salt Lake City NetworksFor organizations located in Salt Lake City or anywhere in the state of Utah, Progent provides remote technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex networking problems, plus the services of CISA and CISSP-certified cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's remote support engineers provide exceptional value because they have the real-world experience and are equipped with the sophisticated technology necessary to solve most information system issues quickly. This lowers immediate costs since service calls require fewer chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your company saves additionally in incidental expenses by minimizing or eliminating system outages and related losses stemming from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote consulting expertise is especially helpful for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.

Progent's billing policy for online support is designed to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike typical remote support companies, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and simple model for billing avoid situations where quick repairs somehow turn into substantial tabs. Progent's skill at handling problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested processes that promote the maximum degree of effectiveness for online consulting and repair for computer systems of any size. Progent provides secure VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's remote service group to interface to your environment remotely without breaching network security.

Progent's powerful service database application maintains detailed histories of all service that Progent's customers have received. Progent's staff service personnel have the benefit of the details of all help rendered to each Progent client by any Progent consultant. This history of problems and solutions is organized as a readily accessible internal database that permits Progent's remote support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft open up additional vast technical databases and allow priority access to vendors' in-house engineering staff with the result that Progent's remote consulting specialists are able to determine the best resolutions promptly.

Remote technical support services available from Progent to customers in Salt Lake City and throughout the state of Utah include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions used by many of the world's leading enterprises. The ProSight suite of outsourced network management services covers all key areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your Progent consultant so any looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup environment that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these important areas of information technology enables clients to execute critical projects economically and on time. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk programs for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Call Center consulting support can aid you in creating an efficient new Help Desk or enhancing your established one, identifying or modifying Call Center software products to meet the particular requirements of your corporation, or adding occasional phone support personnel to work with your internal Help Desk resources during high-demand situations such as software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of veteran information technology experts provides your workers in Salt Lake City or anywhere in the state of Utah rapid assistance from an effective technical support resource with extensive background offering phone support and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center perception as a key driver of business efficiency, and Progent's aim is to solve rather than just report network issues.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Group provides remote professional consulting support and training in key application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, custom development, and education offerings, go to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Salt Lake City, or anywhere in the state of Utah, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your business so your network maintenance is proactive and automated. By spotting possible issues before they evolve into network outages, system monitoring can head off stressful and costly information system crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks based on a variety of OS platforms.
How Your Salt Lake City Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Salt Lake City or throughout the state of Utah, Progent's online network support specialists can provide effective and affordable IT support whenever your organization requires it. Long experience providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access tools to fix network problems rapidly while avoiding the cost and lost productivity that comes with on-premises service calls.

Even if your Salt Lake City office relies on a local freelance consultant or employs a full time IT staff that can handle common computer issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the knowledge to resolve unexpected network crises or particularly complex integration projects.

Features of Progent's Online Computer Services for Salt Lake City
Progent's online support, remote repair, network security expertise, and system administration services give businesses in Salt Lake City or throughout the state of Utah unparalleled leverage for your support budget. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk call center support and network management, Progent's professionals can provide your organization world class IT support while allowing you to avoid the expense and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical background, fine tuned support tools, and understanding of corporate IT allow businesses to escape the pitfalls of excessive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.



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    Progentís Cisco-Premier technology experts offer professional PIX Firewall consulting services encompassing architecture, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector attack protection, and safe access services. Ranging from small, plug-and-play desktop devices for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls offer a sensible combination of protection, speed and availability for information networks of all sizes. PIX firewalls are build around a proven, purpose-built operating system, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated security and connectivity services, including powerful application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and flexible management solutions. Progentís network consultants can help you choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent's Microsoft-certified consultants have more than a decade of experience designing, implementing, enhancing and repairing System Center Operations Manager solutions and can provide organizations of any size expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can help you to plan a topology for System Center 2012 Operations Manager servers that provides the responsiveness and availability required to monitor your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to import and customize System Center 2012 Operations Manager management packs based on best practices for monitoring network fabric as well as Microsoft and third-party applications and services. In addition, Progent can provide fast remote or onsite technical support to help you to remediate serious issues detected by SCOM 2012.

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    Progent's Microsoft certified support team can show you how to define and implement a smooth in-place Exchange Server 2007 migration strategy that minimizes productivity downtime, reduces ongoing service requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multi-server or multi-site upgrades, Progent offers the experience to finish your project rapidly and economically. Progent's Exchange 2007 support, troubleshooting, and design services include expertise with the integration of third-party add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging solutions powered by Exchange 2007 Server.

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    Progent can help companies of all sizes to migrate any part of their network infrastructure to Microsoft Azure. This can simplify IT administration and reduce hardware expense. Azure includes a wealth of cloud services and Progent can assist you to understand the benefits and restrictions of various cloud networking models you can use with Azure. Progent can help you administer cloud-based or hybrid cloud and local applications and network infrastructure and ensure that you avoid the common errors small organizations make when migrating to a public cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to prepare perimeter firewalls and VPN connections and to manage Apple iOS devices and Google Android smartphones and tablets.

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    With Cisco Catalyst switches for small and medium-sized companies, Cisco allows organizations to gain all the benefits of adding intelligent services into their networks. Cisco's switch product line allows you to enable features to make your network infrastructure highly available to handle real-time requirements, expandable to facilitate growth, secure enough to guard confidential information, and designed for prioritizing and managing all traffic to optimize network performance. Progent's Cisco certified engineers can help you pick out and deploy Cisco Catalyst switches appropriate for your business. Also, Progent's CISA certified security specialists can show you how to create a strategic protection policy and set up Catalyst switches so they powerfully support your security strategy. Cisco Catalyst switching products that Progent supports include Cisco's Catalyst Express 500 switches, Cisco Catalyst 3560 switches, Catalyst 4500 switches, and Catalyst 6500 Series Switches.

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    Progent's certified Internet Security and Acceleration Server consulting experts have broad backgrounds developing Microsoft-based security solutions for IT networks with many sites, remote users, and line-of-business web-based applications. A Progent ISA 2004 Firewall engineer can help your small or mid-size business design and implement an installation of Microsoft ISA Server 2004 that supports your IT protection needs without limiting your network.

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    Progent provides a variety of network support packages for small businesses. These information technology outsourcing and server monitoring solutions are built around the anticipatory problem solving abilities of Microsoft Operations Manager 2007, a state-of-the-art server and system support product that monitors the availability, performance, and safety of your network and identifies incipient problems before they can disrupt your network. With Progent's economically priced network service packages, small businesses can select a basic co-sourcing package based on Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing package.

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    Progent's UNIX family consulting services offer small companies and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent offers your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad array of expertise offers you a convenient one-stop source to show you how to build and manage a protected and reliable mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX such as Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux platforms including RedHat Linux, SuSE Linux, Debian-GNU and Slackware.

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    Microsoft Windows Server Update Services enables information technology administrators to deploy and track the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft SUS, IT staff can completely and easily manage the installation of patches that are released through Microsoft Update to servers and desktops in a company. Progent can help you with technical details of the initial configuration of Microsoft WSUS such as planning the Microsoft SUS deployment, configuring client's computers, establishing the Group Policy settings, and ensuring your Microsoft WSUS GPO is associated with an Active Directory container that makes sense for your system environment.

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    Progent's Cisco-certified wireless technology consulting experts can help organizations to configure, administer, and debug Cisco wireless devices such as Cisco's Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.

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    Microsoft SQL Server 2016 introduces major enhancements in performance, capacity, security, uptime, mobile computing integration, and integrated BI. New features include PolyBase for handling relational and non-relational databases simultaneously for data warehousing, Jason integration, Dynamic Data Masking, Mobile Reports, and seamless control over local and cloud-resident operations and services. Progent's Microsoft-certified consultants can provide remote and onsite expertise to assist businesses of all sizes to configure, administer or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft platforms including Windows Server, Exchange, SharePoint, Microsoft Dynamics CRM, Skype for Business, and System Center Operations Manager.

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