Immediate Remote Help for Salt Lake City Utah Computer Networks
For businesses located in Salt Lake City Utah, Progent offers remote technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex networking problems, as well as the assistance of CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting issues.
Progent's remote technical support experts offer excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced technology required to solve most information system issues quickly. This lowers immediate expenses because service calls require fewer billable minutes. Remote help also eliminates the expense of sending an engineer to your location. Your organization saves additionally with indirect expenses by reducing or avoiding network downtime and associated losses resulting from business discontinuity, upset clients, idle employees, and de-focused management. Progent's extensive online consulting experience is particularly important for organizations that are dependent on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike many online service firms, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing avoid situations where fast solutions manage to turn into big bills. Progent's skill at disposing of problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of optimized tools and field-tested processes which promote the highest degree of efficiency for online technical support and repair for IT networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to access your company's system without breaching network security.
Progent's sophisticated customer support database application stores comprehensive histories describing all support that Progent's clients have been provided. Progent's authorized engineers have access to the history of assistance rendered to each client by every consultant. This history of issues and responses is structured as a conveniently accessible proprietary knowledge base that enables Progent's online support experts to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with major technology companies such as Cisco and Microsoft open up additional extensive technical support knowledge bases and allow quick response from vendors' in-house engineering staff with the result that Progent's remote consulting specialists are able to determine the most efficient resolutions in the least time.
Remote technical services provided by Progent to businesses in Salt Lake City Utah include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online support professionals offer computer troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop consulting and support services to assist you business to deploy, configure, repair, and administer workstations and notebooks based on Windows. Progent's desktop consulting services cover areas such as offering Windows 10 integration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the premier recognition for networking consultants, and indicates a person's network technology skills at the expert level. Cisco-qualified CCIEs know how to deal with the most challenging challenges associated with network infrastructure design, deployment, management, compliance, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS Software network management tools and coming up with workarounds or identifying program patches. Cisco CCIEs provide excellent cost-effectiveness since their broad experience enables them to solve problems rapidly. In many instances, less qualified consultants can wrestle for hours or days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system via sophisticated remote support tools in order to provide efficient, safe, and economical analysis and remediation.
Salt Lake City Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
Progent locations in Salt Lake City Area
Progent's CCIEs can provide consulting for the complete line of Cisco's top-selling selection of connectivity devices. Cisco infrastructure expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting and support, Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video phones support and wireless VoIP phones solutions, Cisco Meraki wireless access point planning and configuration, Cisco Aironet APs planning and integration help, Cisco wireless controllers consulting, Cisco VPN engineering services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a variety of security solutions that can improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your business to recover quickly following a damaging penetration. Security support services offered by Progent cover comprehensive information security and compliance evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after virus and worm attacks; integrating firewalls; designing safe mechanisms for off-site and mobile connectivity; guarding your messaging infrastructure against spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting support to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine local resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent process for recovering applications and services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online support services to address a broad range of information technologies such as system infrastructure, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy management in networks that include Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to Windows or Linux-powered environments. Progent's team-based approach to solving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This expedites repair of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency remote assistance resolving problems within UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and mid-size organizations to utilize the same advanced technology deployed by many of the world's leading corporations. The ProSight line of network management outsourcing services addresses all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to provide web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex management activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that need important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so that any potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the skills of world-class online consulting experts for special IT programs. Billing charges for ongoing consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables clients to complete critical projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Salt Lake City Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Call Center service offerings for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex issues.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the leading PSA tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk staff of experienced information technology professionals offers your customers in Salt Lake City Utah fast contact with a dependable support resource with substantial background providing phone support and remote diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center recognition as a major contributor to business productivity, and Progent's policy is to fix and not just record technical issues.
- Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Team provides online advanced engineering expertise and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, programming, and education offerings, visit Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Salt Lake City Utah remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your business so your IT support is proactive rather than reactive. By uncovering potential trouble spots before they result in network outages, automated monitoring can avoid stressful and costly network breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments that incorporate a variety of OS platforms.
To contact Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Salt Lake City Utah, Progent's phone-based computer support engineers can provide professional and cost-effective IT help the instant your company has to have it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to fix network problems rapidly while eliminating the cost and lost productivity that comes with on-site support visits.
Even if your Salt Lake City organization deals with a local independent consultant or maintains a full time organization that can deal with common computer issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to solve sudden system emergencies or particularly complex integration projects.
Details of Progent's Online Network Services for Salt Lake City Utah
Progent's phone help, Internet-based repair, system security consulting, and system administration services offer offices in Salt Lake City Utah unparalleled leverage for your support investment. Whether you require occasional phone support and Internet-based troubleshooting or full-time Help Desk support and system management, Progent's experts can provide your company world class network support while allowing you to eliminate the expense and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Salt Lake City Utah and is also ideal for customers in more remote areas that lack consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a broad selection of Microsoft support tools, service databases, and on-going education.
- Per Minute Billing to Reduce Expenses
Progent offers remote support on a per-minute basis, so you pay only for the support you receive. Progent requires no minimum fee for phone support and asks for no monthly retainer for services provided during regular working hours. This protects you from paying big invoices for routine repairs.
- Availability of Cisco Certified Network Design Experts
Progent's registered experts for Cisco can provide the services of authorized specialists who have skill in designing, implementing, and supporting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's core consulting offerings consist of system integration, Microsoft Exchange expertise, corporate security planning, and shared Help Desk services. Progent's Experts Team can provide in-depth consulting support in specific application areas. Help available from the Application Experts Group includes:
Microsoft Dynamics GP Support and Programming
Microsoft Project and Project Online Training
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Development and Debugging
Oracle Project Management and Software Programming
MySQL Database Administration and Software Design
Amazon MWS Software Integration
By providing a convenient centralized source for IT generalists and specialists, Progent is able to tailor fast, cost-effective, and thorough IT solutions that fit the specific needs of your business.
- State of the Art Remote Access Software
Secure remote connectivity allows Progent's service professionals to see precisely what your users see. This makes it possible to produce fast solutions to issues that could otherwise require an expensive onsite service call. Cutting-edge remote access software and experienced engineers together allow Progent to repair most network problems rapidly and economically. Progent is a pioneer in online troubleshooting and automated system monitoring.
- Compatibility with Popular VPN Products
Progent supports safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Service for High Network Availability
For companies with line-of-business applications, Progent can provide optional 24x7 online technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help produce high network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed specifically for budget-conscious organizations whose workers need instant access to a Help Desk service with effective telephone support and full escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical knowledge, fine tuned support tools, and understanding of corporate IT enable companies to avoid the limitations associated with excessive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Start Getting Remote Technical Support from Progent?
- In-depth Knowledge of Microsoft's Full Line of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 integration, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person visits per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and requires no monthly commitment for support services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for quick fixes so you will not be tempted to permit minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has little competition. Businesses who work with familiar freelance consultants or who employ internal support staffs benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, secure, and productive.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer 24x7 network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering potential issues before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.