Immediate Online Support for Salt Lake City Utah Information Networks
For companies in Salt Lake City Utah, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to handle complex networking problems, plus the assistance of CISSP-accredited security experts to handle advanced security design and troubleshooting issues.
Progent's remote support experts provide exceptional leverage due to the fact that they have the real-world experience and have access to the advanced technology required to solve most information system issues rapidly. Efficient support lowers immediate costs because service calls require fewer billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization saves even more with incidental expenses by reducing or eliminating system downtime and related losses resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's advanced remote consulting experience is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.
Progent's pricing policy for online support is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are invoiced just for the support that you actually get. In contrast to typical online support firms, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and clean policy for billing do away with scenarios where quick fixes manage to turn into major tabs. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized technologies and proven methodologies that promote the highest degree of effectiveness for online engineering help and troubleshooting for information systems of any size. Progent's online support team can interface to your company's environment remotely without breaching corporate security.
Progent's powerful technical support reporting application maintains comprehensive records of the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of all help rendered to each Progent customer by every engineer. This database of problems and repairs is stored as an easily retrievable proprietary knowledge base that enables Progent's online technical experts to communicate their knowledge company-wide to make sure that the quality of Progent's technical support improves daily. Progent's advanced certifications and close relationships with important industry leaders such as Cisco and Microsoft make available other massive technical knowledge bases and permit quick access to vendors' in-house engineering staff with the result that Progent's remote consulting experts can come up with the most efficient solutions promptly.
Online technical services available from Progent to clients in Salt Lake City Utah include:
-
Authorized Windows Support
Progent's Microsoft-certified online support experts can deliver network troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist your company with a broad variety of technology support services including Microsoft Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams expertise, Skype for Business migration support, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of affordable desktop support services to help your business to install, configure, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services include offering Windows 11 system design and migration support and Windows 10 configuration assistance, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and cloud-connected mobile devices.
-
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and validates a consultant's networking skills at the expert level. Cisco-qualified CCIEs can handle the most difficult challenges encountered in network infrastructure planning, installation, management, compliance, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or locating software patches. Cisco CCIEs represent an excellent cost-effectiveness because their deep experience allows them to solve problems quickly. In many instances, less seasoned engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can interface to your environment via sophisticated on-line support tools to perform quick, safe, and economical diagnosis and repair.
Salt Lake City Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
Progent locations in Salt Lake City Area
Progent's Cisco CCIEs offer consulting for all of Cisco's market leading family of connectivity products. Cisco networking consulting available from Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting services, Cisco Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Wireless APs deployment help, Cisco WiFi controllers integration consulting, Cisco VPN and Security Integration services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
-
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide you to carry out the urgent first phase in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineer can assist businesses to locate and isolate infected servers and endpoints and guard clean assets from being penetrated. If your Salt Lake City system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
-
Ransomware Removal Services
Progent's ransomware recovery consultants can help your Salt Lake City organization to restore a system breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim. Progent's team of IT security specialists have the wide range of knowledge required to reconstruct all critical facets of a targeted system quickly and with little loss of data. To learn more, visit Progent's ransomware cleanup and operational restoration services.
-
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection services that can enhance the immunity of your Windows, Apple macOS and OS X, or Linux network against assaults or help you to recover rapidly after a serious breach. Security services offered by Progent cover in depth data security assessment using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid cleanup after virus and worm assaults; setting up firewalls; building secure mechanisms for remote and mobile communication; defending your messaging system against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
-
Hybrid Cloud Integration Solutions

Progent can provide expert online support services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your IT team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that combine on-premises IT assets along with cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud migration services such as Microsoft 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
-
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent workflow for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the hardware used by the basic IP network.
-
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based support services to cover a broad array of information technologies such as network infrastructure, email solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified management in networks that include Linux with Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to Windows or Linux environments. Progent's team-oriented approach to resolving network problems promotes quick escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.
Important Linux platforms for which Progent offers expert support include:
RedHat
SUSE
Debian GNU/Linux
Slackware
Ubuntu
Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, subscription-based managed services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the world's top enterprises. The ProSight suite of network monitoring and management services covers all critical facets of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so all looming issues can be addressed before they have a chance to disrupt productivity. Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for monitoring and managing your network, server, and desktop devices by offering an environment for performing common time-consuming tasks. These can include health monitoring, update management, automated remediation, endpoint configuration, backup and restore, A/V defense, remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alert to your designated IT management staff and your assigned Progent technical consultant so emerging issues can be fixed before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding line of real-time and in-depth management reporting plug-ins created to integrate with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and allow non-disruptive backup and rapid restoration of vital files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss caused by equipment breakdown, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed backup services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to deliver web-based control and world-class protection for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity verification on iOS, Android, and other personal devices. Using 2FA, whenever you log into a secured online account and enter your password you are asked to confirm your identity via a unit that only you have and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used for this added means of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. To find out more about ProSight Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services.
- ProSight Shared Call Desk: Outsourced and Co-managed Call Desk Services
Progent's Co-managed Help Desk Service provides a transparent extension of your internal IT support staff. Client interaction with the Service Desk, provision of support services, issue escalation, ticket generation and tracking, performance measurement, and management of the support database are cohesive regardless of whether issues are resolved by your internal network support organization, by Progent, or both. Your business has unrestricted versatility to expand or shrink your share of technical support work as needed. Progent takes care of startup installation and provisioning of the professional services PSA software plus documentation, validation and education.
For details about ProSight Co-Managed Help Desk, go to ProSight Co-Managed Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the entire threat progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. In addition to optimizing the protection and functionality of your computer network, Progent's software/firmware update management services permit your IT team to focus on more strategic projects and tasks that deliver the highest business value from your information network. Learn more about Progent's software/firmware update management support services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows customers to complete major initiatives economically and on schedule. Progent's special remote engineering solutions include:
-
Call Center Expertise
Progent's Call Center programs for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk Call Center or enhancing your established organization, selecting or enhancing Help Desk Call Center software to meet the special requirements of your company, or adding occasional phone support staff to work with your existing Help Desk resources to handle demanding situations such as software transitions, major updates, or rolling out brand new business software.
Progent's Call Center staff of veteran information technology consultants gives your workers in Salt Lake City Utah instant contact with an efficient technical support resource with extensive experience providing phone support and remote repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a major enabler of business efficiency, and Progent's aim is to solve instead of merely report technical problems.
- Applications Services: Training, Development, and Integration
Progent's Applications Consulting Group can supply remote advanced engineering support and training in specific application fields including ERP, MRP, accounting system customization, and CRM. Progent also can provide expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more information about Progent's expertise, customization, and education services, go to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center2, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers companies in Salt Lake City Utah remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager to suit your environment so that your IT maintenance is proactive and automated. By exposing possible problems before they result in network outages, system monitoring can ward off disruptive and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems powered by a mix of operating systems.
How Your Salt Lake City Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent.
For offices and startups in Salt Lake City Utah, Progent's phone-based computer support specialists can provide professional and economical system support whenever your organization needs it. Over 20 years of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to fix computer problems rapidly while avoiding the expense and lost time associated with on-premises service calls.
Even if your Salt Lake City company works with a regular freelance consultant or maintains an in-house organization that can deal with the majority of network problems, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to handle sudden system crises or particularly challenging integration projects.
Features of Progent's Remote Network Services for Salt Lake City Utah
Progent's online support, remote repair, system security consulting, and network administration services give offices in Salt Lake City Utah unparalleled leverage for your support investment. Whether you need occasional phone help and remote network repair or ongoing Help Desk support and network management, Progent's experts can deliver your office enterprise-level network support while permitting you to eliminate the expense and administration overhead of carrying a large internal IT organization. Key features of Progent's online help program include:
- Fast Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to businesses in Salt Lake City Utah and is also ideal for networks in more remote regions that lack consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad array of Microsoft support utilities, service databases, and continuing education.
- By the Minute Rates to Minimize Costs
Progent offers online help on a per-minute basis, so you are billed only for the services you receive. Progent has no minimum charge for phone help and asks for no ongoing subscription fee for services delivered during normal working hours. This keeps you from facing big invoices for routine repairs.
- Availability of Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco can provide help from authorized professionals who have skill in designing, deploying, and managing networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's basic support offerings include system integration, MS Exchange Server expertise, corporate security design, and Co-managed Help Desk services. Progent's Experts group can provide in-depth consulting support in critical business applications. Support available from the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Customization
MS Project and Project Online Expertise
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Training
Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Database Administration and Software Design
Mac Integration
Amazon Marketplace Web Service Software Design and Programming
By offering a full service centralized source for network generalists and specialists, Progent is able to deliver fast, cost-effective, and thorough IT solutions that match the special requirements of your business.
- Sophisticated Remote Access Software
Protected remote access allows Progent's support professionals to observe exactly what your customers see. This makes it easier to find quick solutions to issues that could otherwise require a costly personal service call. State-of-the-art remote access software and experienced technicians together allow Progent to repair most network problems rapidly and affordably. Progent is a pioneer in online support and automated system monitoring.
- Support for Popular VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Service for Maximum Network Uptime
For offices with mission-critical applications, Progent can provide optional 24x7 online technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended especially for budget-constrained businesses whose clients need immediate recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical experience, fine tuned remote support tools, and understanding of enterprise networking enable offices to escape the limitations associated with excessive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.
Progent adds value by providing:
- In-depth Expertise in Microsoft's Complete Line of Servers
Progent offers in-depth expertise for Microsoft's popular server platforms with services that include Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 R2 support, Microsoft Windows 2003 upgrades, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises help per minute. Consequently, you owe only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no minimum charge and asks no retainer for services provided during regular working hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick fixes so you will not be forced to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent has few competitors. Companies who utilize familiar freelance service providers or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to provide 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your information network from painful and expensive availability losses.
How Does My Business Start Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.