Fast and Affordable Remote Troubleshooting for Salt Lake City Networks
For organizations located in Salt Lake City or anywhere in the state of Utah, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to handle complex networking problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic jobs.
Progent's online support engineers offer exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated tools needed to solve most network problems rapidly. This reduces direct expenses because solutions use up minimal chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your location. Your company benefits even more in indirect costs by reducing or avoiding network outages and associated losses due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting experience is particularly important in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing model for remote support is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the services that you receive. In contrast to typical online service companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and clean model for pricing save you from scenarios where quick fixes manage to turn into substantial tabs. Progent's penchant for handling problems quickly means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of optimized tools and proven methodologies that ensure the maximum level of efficiency for online engineering help and troubleshooting for computer systems of any size. Progent provides safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's remote service group to connect to your network without breaching corporate security.
Progent's advanced service database system keeps extensive records of the support that Progent's customers have been provided. Progent's team engineers have the benefit of the history of support rendered to every Progent client by any Progent engineer. This database of issues and solutions is structured as a conveniently searchable internal knowledge base that permits Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's high-level certifications and close associations with major technology companies including Cisco and Microsoft open up additional extensive support knowledge bases and permit quick response from manufacturers' internal engineering staff so Progent's remote consulting experts are able to find the most efficient resolutions promptly.
Online technical support services available from Progent to businesses in Salt Lake City and throughout the state of Utah include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier online support experts can deliver computer problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server design, SharePoint Server 2016 migration and hybrid deployment consulting services, Skype for Business migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable PC desktop consulting and support services to help your company to deploy, configure, repair, and administer desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking consultants, and certifies a consultant's network technology skills at the master level. CCIEs can deal with the most stubborn problems surrounding network infrastructure planning, integration, maintenance, compliance, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or locating program patches. Cisco CCIEs represent an excellent cost-effectiveness since their deep expertise permits them to solve problems rapidly. In typical cases, less experienced service providers can struggle for many hours or even days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can communicate with your environment via state-of-the-art remote support tools to provide efficient, secure, and economical analysis and repair.
Salt Lake City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
Progent locations in the Salt Lake City Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's market leading family of infrastructure devices by providing services such as:
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions to strengthen the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist you to recover rapidly after a damaging penetration. Security support services available from Progent cover comprehensive network security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm assaults; setting up firewalls; establishing safe techniques for off-site and mobile connectivity; securing your email infrastructure from viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced remote support services to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that combine local resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for recovering applications and services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote support services to address a broad array of computer technologies including system architecture, messaging solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy management in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with migration from older applications to Windows or Linux solutions. Progent's group-oriented methodology for resolving network problems enables quick escalation, when required, to engineers with task-relevant expertise to handle complex situations. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent online assistance diagnosing problems within UNIX/Linux networks powered by leading versions of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the industry's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, apps and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking appliances like routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious network management processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is designed to evaluate your company's ability either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT programs. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these special areas of information technology enables clients to execute critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:
How Your Salt Lake City Company Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk Call Center support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are intended for organizations who don't have the resources to assemble and manage an internal Call Center but who need fast access to a dependable Help Desk Call Center with proficient phone assistance plus the expertise to escalate complex tasks to advanced engineers.
Progent's Help Desk Call Center consulting expertise can guide you in creating an effective new Call Center or improving your current one, identifying or customizing Help Desk software to meet the special requirements of your corporation, or providing temporary online personnel to work with your existing Help Desk resources to handle high-demand scenarios such as software transitions, mass updates, or installing brand new applications.
Progent's Call Center staff of experienced network professionals provides your clients in Salt Lake City or anywhere in the state of Utah fast access to an effective technical support resource with years of experience providing telephone-based support and remote diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a key enabler of business performance, and Progent's target is to fix and not just annotate network problems.
- Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts Group provides phone-based advanced consulting expertise and education in key application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, custom development, and education for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's expertise, programming, and training services, see Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Salt Lake City, or anywhere in the state of Utah, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your environment so your IT support is proactive rather than reactive. By exposing possible problems before they cause full-scale emergencies, proactive monitoring can ward off stressful and costly information system failures. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that incorporate a variety of platforms.
To contact Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Salt Lake City or throughout the state of Utah, Progent's phone-based computer support specialists can deliver effective and cost-effective IT support the moment your business needs it. More than a decade of delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix network problems quickly while eliminating the cost and lost productivity associated with on-premises service visits.
Even if your Salt Lake City organization deals with a regular independent consultant or employs a full time IT staff that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the availability or the knowledge to address unexpected network crises or particularly challenging integration problems.
Features of Progent's Remote Computer Support for Salt Lake City
Progent's online help, remote repair, system security consulting, and system administration services give companies in Salt Lake City or throughout the state of Utah unparalleled leverage for your support budget. Whether you need one-time phone help and remote troubleshooting or ongoing Help Desk outsourcing support and network management, Progent's professionals can provide your business world class network support while allowing you to eliminate the expense and administration overhead of running a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Salt Lake City and is also ideal for networks in more remote areas of Utah that lack technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide selection of Microsoft support tools, technical databases, and on-going training.
- Per Minute Billing to Reduce Expenses
Progent provides remote support on a per-minute basis, so you are charged only for the support you receive. Progent asks for no minimum fee for phone support and imposes no monthly retainer for support services provided during normal business hours. This saves you from facing big invoices for routine fixes.
- Availability of Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco offers access to authorized professionals with skill in planning, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's core consulting services consist of technology integration, Microsoft Exchange Server consulting, network security planning, and Help Desk Call Center services. Progent's Experts group offers in-depth consulting expertise in specific application areas. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Support
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Management Support and Software Design
Apple Mac Integration
Amazon MWS Software Integration
By providing a convenient centralized source for IT generalists and application experts, Progent can tailor fast, affordable, and comprehensive IT solutions that match the unique needs of your business.
- Sophisticated Remote Access Tools
Protected remote connectivity permits Progent's service experts to see precisely what your customers see. This makes it possible to find fast solutions to problems that might otherwise demand an expensive onsite service call. Sophisticated online access tools and expert engineers combine to enable Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in offsite support and remote system monitoring.
- Support for Leading VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24-hour Service for Maximum System Uptime
For organizations with mission-critical applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed specifically for budget-conscious businesses whose clients require immediate access to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical background, refined support tools, and understanding of enterprise networking enable companies to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does Our Company Start Getting Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Complete Line of Servers
Progent can provide world-class support for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises help by the minute. As a result, you owe exclusively for received support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for services delivered during normal working hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast solutions so you won't be tempted to permit simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has few competitors. Businesses who utilize trusted freelance consultants or who employ in-house IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their networks more robust, protected, and efficient.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to provide round-the-clock system monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your information network from painful and costly service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.