Immediate Remote Support for Salt Lake City Information Networks
For businesses in Salt Lake City or anywhere in Utah, Progent offers online support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to handle challenging networking problems, plus the assistance of CISSP-accredited security experts to help with advanced security architecture and troubleshooting issues.
Progent's online technical support experts offer excellent leverage due to the fact that they possess the real-world experience and have access to the sophisticated technology needed to solve the majority of information system problems rapidly. Efficient support reduces direct costs because solutions require minimal chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization saves even more with incidental costs by minimizing or avoiding system outages and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive online consulting expertise is particularly helpful for businesses that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.
Progent's pricing policy for online support is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you receive. Unlike typical remote support organizations, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and clean policy for pricing do away with scenarios where fast solutions manage to turn into major invoices. Progent's skill at disposing of problems quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of customized tools and field-proven processes that promote the maximum degree of efficiency for remote help and troubleshooting for computer systems of any size. Progent offers protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's online support team to interface to your company's network remotely without violating corporate security.
Progent's proven technical support database system includes detailed histories of the support that Progent's customers have been provided. Progent's staff consultants have access to the specifics of assistance provided to every client by every consultant. This archive of anomalies and responses is organized as a readily retrievable proprietary knowledge base that permits Progent's remote technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and working associations with major vendors such as Cisco and Microsoft make available additional extensive technical support databases and permit fast response from manufacturers' in-house product engineers so Progent's online service experts can come up with the best resolutions quickly.
Remote technical services available from Progent to companies in Salt Lake City and throughout the state of Utah include:
Certified Windows Experts
Progent's Microsoft-certified online service experts can provide network problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help you with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting services, Skype for Business Server migration support, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop consulting and support services to assist you company to deploy, configure, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for networking professionals, and validates a person's network technology skills at the master level. Cisco-qualified CCIEs can resolve the most difficult challenges occurring in network infrastructure design, integration, administration, protection, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program updates. CCIEs offer excellent cost-effectiveness because their depth of experience enables them to resolve problems quickly. In many cases, less experienced engineers can struggle for hours or days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can interface to your network using the latest remote troubleshooting technology to provide quick, secure, and economical diagnosis and repair.
Salt Lake City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
Progent locations in the Salt Lake City Metro Area
Progent's CCIEs offer consulting for all of Cisco's market leading selection of infrastructure products. Cisco networking support provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting and support, Cisco Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki wireless AP planning and configuration, Aironet Wireless APs deployment expertise, Cisco wireless controllers integration consulting, Cisco VPN Integration services, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Consultants
Progent's accredited CISM and CISSP cybersecurity consultants can provide a range of system protection solutions to bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist you to clean up rapidly following a damaging breach. Security services offered by Progent cover thorough information security and compliance assessment utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; configuring firewalls; building safe architectures for remote and mobile connectivity; defending your messaging system from spam and directory harvest attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting support to help businesses of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that combine local IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience providing advanced consulting support online, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable process for recovering services rapidly following an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based consulting services to address a wide spectrum of computer technologies including network architecture, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified administration in networks that combine Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers support expense.
Major Linux versions for which Progent can provide expert support include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's top enterprises. Progent's ProSight suite of outsourced network management services covers all critical areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight ASM protects local and cloud resources and provides a single platform to address the complete threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, applications and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your Progent consultant so all looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup system that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special areas of information technology allows clients to execute major initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Salt Lake City Business Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk Call Center support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most issues.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk team of seasoned information technology experts gives your clients in Salt Lake City or anywhere in the state of Utah rapid communication with a large network service resource with substantial experience providing telephone-based help and remote repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk recognition as a crucial contributor to company productivity, and Progent's policy is to resolve instead of just report IT issues.
- Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting staff can supply phone-based and in-depth engineering expertise and training in specific business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, custom development, and education offerings, go to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Salt Lake City, or anywhere in the state of Utah, remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your environment so your network maintenance is proactive and automated. By anticipating emerging problems before they result in network outages, proactive monitoring can avoid disruptive and expensive network failures. Progent can also assist with network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks that support multiple operating systems.
To contact Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Salt Lake City or anywhere in the state of Utah, Progent's online computer support engineers are ready to deliver expert and economical system help whenever your company requires it. Long experience offering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix network problems quickly while avoiding the expense and lost productivity that comes with on-premises support visits.
Even if your Salt Lake City business relies on a local independent support technician or maintains an in-house IT staff that can deal with common computer issues, Progentís Microsoft certified engineers are available to provide an easy and transparent virtual extension of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to fix unexpected network emergencies or especially tough integration problems.
Features of Progent's Online Computer Services for Salt Lake City
Progent's online support, Internet-based troubleshooting, network security consulting, and network administration services give offices in Salt Lake City or anywhere in the state of Utah unparalleled leverage for your IT investment. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk call center services and network administration, Progent's professionals can provide your organization enterprise-level IT support while permitting you to eliminate the cost and administration overhead of running a large internal IT organization. Key features of Progent's online help services include:
- Fast Phone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Salt Lake City and is also ideal for networks in geographic regions of Utah that lack consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has access to a broad selection of Microsoft support utilities, service databases, and continuing education.
- By the Minute Billing to Reduce Costs
Progent provides remote support on a by-the-minute basis, so you are charged only for the services you receive. Progent has no minimum fee for online support and asks for no periodic subscription fee for services delivered during regular business hours. This keeps you from facing big bills for simple repairs.
- Availability of Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers the services of on-staff specialists who have skill in planning, implementing, and supporting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's core consulting services consist of system integration, MS Exchange Server consulting, network security design, and shared Help Desk services. Progent's Experts Team can provide world-class consulting support for critical business applications. Support available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Training
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Management Support and Software Programming
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient one-stop resource for network generalists and specialists, Progent can deliver fast, inexpensive, and thorough IT solutions that address the special requirements of your business.
- State of the Art Remote Access Software
Secure remote connectivity permits Progent's service professionals to observe precisely what your customers see. This makes it possible to find quick solutions to problems that might otherwise require a costly onsite service call. Cutting-edge online connectivity software and experienced engineers together allow Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in online troubleshooting and remote network analysis.
- Compatibility with Popular VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24-hour Support for Maximum Network Availability
For companies with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed specifically for budget-conscious organizations whose clients require instant access to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT expertise, refined support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Start Receiving Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Entire Range of Servers
Progent can provide world-class expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 upgrades, Windows 2003 upgrades, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person help by the minute. Consequently, you are charged only for received support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for support services delivered during normal working hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for fast solutions so you will not be tempted to permit simple problems to fester.
- Complete Documentation of IT Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation transmitted by each consultant to each customer. The discipline of detailing and archiving support activity allows more efficient service and eliminates a slew of common problems such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, network monitoring can keep your information network from painful and costly service losses.
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.