Fast and Affordable Online Troubleshooting for Salt Lake City Information Networks
For companies in Salt Lake City or anywhere in Utah, Progent offers remote support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic issues.
Progent's online support experts provide exceptional value because they have the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of information system issues quickly. Efficient support reduces direct costs since service calls use up minimal chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your organization saves even more with indirect expenses by minimizing or avoiding network downtime and associated costs due to business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's extensive remote consulting expertise is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.
Progent's billing policy for remote support is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are charged just for the services that you receive. Unlike many online support firms, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing avoid situations where speedy. minor fixes somehow end up as large bills. Progent's penchant for dealing with problems quickly means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized tools and field-tested processes which promote the highest level of effectiveness for remote technical support and troubleshooting for computer systems of any size. Progent provides protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's Technical Response Center to connect to your company's computer system remotely without breaching corporate security.
Progent's proven customer support reporting system maintains detailed histories for all support that Progent's clients have been provided. Progent's authorized consultants have access to the history of support delivered to each Progent customer by any Progent consultant. This history of issues and repairs is structured as a readily exploitable support database that permits Progent's online support professionals to share their experiences company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft open up other massive support databases and allow quick response from manufacturers' internal engineering staff with the result that Progent's remote service experts can find optimal solutions in the least time.
Remote services available from Progent to companies in Salt Lake City and throughout the state of Utah include:
Authorized MS Windows Experts
Progent's Microsoft-premier remote support professionals can provide computer system problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop consulting and support services to assist your business to install, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network professionals, and validates a person's networking knowledge at the expert level. CCIEs can handle the most complex challenges associated with network infrastructure design, integration, management, security, and repair. Cisco qualified CCIEs work closely with Cisco's internal support staff in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or locating software patches. Cisco qualified CCIEs are an excellent value since their depth of expertise allows them to find solutions for problems quickly. In typical instances, less qualified consultants can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE engineers can communicate with your network using state-of-the-art on-line support tools in order to perform efficient, secure, and economical analysis and repair.
Salt Lake City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
Progent locations in the Salt Lake City Metro Area
Progent's Cisco-qualified CCIEs can provide help for all of Cisco's top-selling selection of infrastructure products by offering services that include:
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a range of security services that can strengthen the safety of your Windows, Apple macOS and OS X, Linux network against internal or external threats or help your company to recover quickly after a damaging breach. Security consulting services available from Progent include: thorough information security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; integrating firewalls; building secure techniques for off-site and mobile communication; guarding your messaging system from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting support to help organizations of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine local resources as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a repeatable workflow for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote support services to address a wide spectrum of computer technologies including network architecture, email solutions, network and operational security, plus UNIX and Windows integration. For server hardware consolidation and easy management in networks that incorporate Linux and Windows, Progent offers VMware integration and Citrix support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-powered environments. Progent's team-based approach to solving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.
Important Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same cutting-edge technology used by some of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services addresses all key aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire threat progression including protection, detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, applications and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to deliver web-based control and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract information technology programs. Billing charges for longer-term consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special fields of information technology allows clients to execute critical initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Salt Lake City Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Call Center support programs for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk or improving your established organization, evaluating or modifying Call Center software products to address the unique needs of your corporation, or adding occasional online staff to supplement your existing Help Desk Call Center team to deal with high-demand situations like software transitions, mass updates, or rolling out brand new business software.
Progent's Call Center team of veteran network consultants gives your customers in Salt Lake City or anywhere in the state of Utah immediate access to an effective technical support group with extensive background offering telephone-based consulting and remote diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a solid enabler of business efficiency, and Progent's policy is to resolve rather than just document network problems.
- Applications Services: Training, Programming, and Integration
Progent's Applications Consulting Group can supply phone-based advanced engineering support and education in specific business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Salt Lake City, or anywhere in the state of Utah, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so that your network support is proactive and automated. By uncovering possible trouble spots before they result in downtime, automated monitoring can minimize stressful and expensive service failures. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments powered by a combination of platforms.
To get in touch with Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Salt Lake City or anywhere in the state of Utah, Progent's phone-based network support specialists are ready to deliver expert and cost-effective IT help whenever your organization requires it. More than a decade of providing remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to repair computer problems quickly while avoiding the cost and lost time associated with in-person service calls.
Even if your Salt Lake City business works with a local freelance support technician or employs an in-house IT staff that know how to handle typical computer problems, Progentís Microsoft certified engineers are available to offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the experience to deal with sudden network crises or especially tough integration problems.
Benefits of Progent's IT Support for Offices in Salt Lake City
Progent's remote IT consulting services enable your Salt Lake City business to have the advantages of immediate, enterprise-level network support without the expense of managing a full-time IT organization. Your network will derive greater business value by becoming more available, productive, and protected. Benefits to your business include:
- Convenient virtual extension of your on-site IT resources
With most organizations in Salt Lake City or anywhere in Utah, nearby computer support resources, whether made up of independent consultants or a full-time IT staff, can take care of typical technical problems. On the other hand, serious problems may occur when your regular resources are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your usual service technicians. In these cases, Progent's online service experts give you a convenient, fast, and budget-friendly solution to supplement your regular resources and to transfer useful knowledge to increase your ability to handle downstream problems in-house.
- Reduced Dependence on Individual Service Providers
For network support, smaller businesses commonly depend on independent freelance service providers. While independent consultants have less internal costs than big support organizations and can often charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the absence of backup help may require your business to go without assistance during an IT crisis. As your company expands, system downtime and problems with vital applications become more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of backup service expertise to make sure your IT system stays available.
- Build a Solid Basis for Smooth Expansion
Companies typically begin with an information system implemented on a shoestring budget. Without a robust infrastructure, band-aid fixes can get piled onto a shaky foundation. As a company grows, reliability and scalability problems can hinder the productivity of the organization. These poorly built environments need careful assessment, intelligent long-term planning, and extensive technical expertise to upgrade to a system infrastructure that can offer the solid foundation to meet vital business demands and facilitate downstream growth.
- Interact with Problem Solvers Rather Than Technology Vendors
Smaller offices need advice and technical training to negotiate an increasingly complicated maze of technology alternatives available for accelerating business growth and enhancing productivity. They hardly need a computer engineer who is attempting to sell a certain vendor's products. Network consulting and product selling can lead to a scenario where the recommended
solution is built around a profitable technology instead of the genuine needs of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match technical consulting with the best needs of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT experience, fine tuned remote support software, and familiarity with corporate IT allow businesses to escape the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Start Getting Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Complete Range of Server Platforms
Progent can provide world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 migration, Windows Server 2003 maintenance, MS Exchange 2019 Server integration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online support and in-person visits by the minute. As a result, you are billed only for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for quick repairs so you will not be tempted to allow less critical problems to fester.
- Full Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or small service organizations who offer minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports transmitted by every consultant to each customer. The practice of documenting and organizing service activity allows more effective service and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can keep your information network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.