Fast and Affordable Online Troubleshooting for Salt Lake City Information Networks
Fast Remote Help for Salt Lake City SystemsFor companies in Salt Lake City or anywhere in Utah, Progent offers remote support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's online support experts provide exceptional value because they have the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of information system issues quickly. Efficient support reduces direct costs since service calls use up minimal chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your organization saves even more with indirect expenses by minimizing or avoiding network downtime and associated costs due to business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's extensive remote consulting expertise is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.

Progent's billing policy for remote support is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are charged just for the services that you receive. Unlike many online support firms, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing avoid situations where speedy. minor fixes somehow end up as large bills. Progent's penchant for dealing with problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized tools and field-tested processes which promote the highest level of effectiveness for remote technical support and troubleshooting for computer systems of any size. Progent provides protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's Technical Response Center to connect to your company's computer system remotely without breaching corporate security.

Progent's proven customer support reporting system maintains detailed histories for all support that Progent's clients have been provided. Progent's authorized consultants have access to the history of support delivered to each Progent customer by any Progent consultant. This history of issues and repairs is structured as a readily exploitable support database that permits Progent's online support professionals to share their experiences company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft open up other massive support databases and allow quick response from manufacturers' internal engineering staff with the result that Progent's remote service experts can find optimal solutions in the least time.

Remote services available from Progent to companies in Salt Lake City and throughout the state of Utah include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same cutting-edge technology used by some of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services addresses all key aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire threat progression including protection, detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, applications and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to deliver web-based control and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract information technology programs. Billing charges for longer-term consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special fields of information technology allows clients to execute critical initiatives economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support programs for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk or improving your established organization, evaluating or modifying Call Center software products to address the unique needs of your corporation, or adding occasional online staff to supplement your existing Help Desk Call Center team to deal with high-demand situations like software transitions, mass updates, or rolling out brand new business software.

    Progent's Call Center team of veteran network consultants gives your customers in Salt Lake City or anywhere in the state of Utah immediate access to an effective technical support group with extensive background offering telephone-based consulting and remote diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a solid enabler of business efficiency, and Progent's policy is to resolve rather than just document network problems.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Group can supply phone-based advanced engineering support and education in specific business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Salt Lake City, or anywhere in the state of Utah, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so that your network support is proactive and automated. By uncovering possible trouble spots before they result in downtime, automated monitoring can minimize stressful and expensive service failures. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments powered by a combination of platforms.
How Your Salt Lake City Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Salt Lake City or anywhere in the state of Utah, Progent's phone-based network support specialists are ready to deliver expert and cost-effective IT help whenever your organization requires it. More than a decade of providing remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to repair computer problems quickly while avoiding the cost and lost time associated with in-person service calls.

Even if your Salt Lake City business works with a local freelance support technician or employs an in-house IT staff that know how to handle typical computer problems, Progentís Microsoft certified engineers are available to offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the experience to deal with sudden network crises or especially tough integration problems.

Benefits of Progent's IT Support for Offices in Salt Lake City
Progent's remote IT consulting services enable your Salt Lake City business to have the advantages of immediate, enterprise-level network support without the expense of managing a full-time IT organization. Your network will derive greater business value by becoming more available, productive, and protected. Benefits to your business include:

  • Convenient virtual extension of your on-site IT resources
    With most organizations in Salt Lake City or anywhere in Utah, nearby computer support resources, whether made up of independent consultants or a full-time IT staff, can take care of typical technical problems. On the other hand, serious problems may occur when your regular resources are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your usual service technicians. In these cases, Progent's online service experts give you a convenient, fast, and budget-friendly solution to supplement your regular resources and to transfer useful knowledge to increase your ability to handle downstream problems in-house.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller businesses commonly depend on independent freelance service providers. While independent consultants have less internal costs than big support organizations and can often charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the absence of backup help may require your business to go without assistance during an IT crisis. As your company expands, system downtime and problems with vital applications become more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of backup service expertise to make sure your IT system stays available.

  • Build a Solid Basis for Smooth Expansion
    Companies typically begin with an information system implemented on a shoestring budget. Without a robust infrastructure, band-aid fixes can get piled onto a shaky foundation. As a company grows, reliability and scalability problems can hinder the productivity of the organization. These poorly built environments need careful assessment, intelligent long-term planning, and extensive technical expertise to upgrade to a system infrastructure that can offer the solid foundation to meet vital business demands and facilitate downstream growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller offices need advice and technical training to negotiate an increasingly complicated maze of technology alternatives available for accelerating business growth and enhancing productivity. They hardly need a computer engineer who is attempting to sell a certain vendor's products. Network consulting and product selling can lead to a scenario where the recommended solution is built around a profitable technology instead of the genuine needs of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match technical consulting with the best needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT experience, fine tuned remote support software, and familiarity with corporate IT allow businesses to escape the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

How Does Our Company Start Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.