Immediate Remote Support for Salt Lake City Computer Networks
For organizations located in Salt Lake City or anywhere in the state of Utah, Progent offers remote help for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered online support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to solve challenging networking issues, as well as the assistance of CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.
Progent's remote technical support experts offer exceptional value due to the fact that they possess the practical background and have access to the sophisticated tools required to resolve most information system problems rapidly. This lowers immediate costs since solutions accumulate minimal billable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally in incidental expenses by minimizing or avoiding network downtime and related losses due to business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online consulting expertise is especially helpful for organizations that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.
Progent's billing policy for online help is designed to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you owe only for the support that you receive. In contrast to typical remote support firms, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing save you from situations where speedy. minor fixes manage to turn into major bills. Progent's skill at handling problems quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of customized tools and proven processes which allow the maximum degree of efficiency for remote engineering help and troubleshooting for computer systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's online support team to connect to your company's system remotely without breaching corporate security.
Progent's sophisticated customer support database system maintains thorough documentation for the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the records of support rendered to every client by any Progent engineer. This history of problems and solutions is organized as an easily accessible proprietary knowledge base that allows Progent's online support experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and close relationships with key industry leaders such as Cisco and Microsoft make available additional massive technical databases and permit fast response from vendors' internal engineering staff so Progent's online consulting specialists are able to find the most efficient resolutions quickly.
Online services offered by Progent to businesses in Salt Lake City and throughout the state of Utah include:
Certified MS Windows Support
Progent's Microsoft-certified remote support professionals can deliver computer system troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help your company with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server development,
Skype for Business Server planning and deployment support, Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop consulting and support services to assist your company to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration help plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking consultants, and indicates an individual's technical skills at the master level. Cisco CCIEs can deal with the most challenging challenges associated with network infrastructure planning, deployment, maintenance, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing problems with IOS network administration tools and developing alternate approaches or locating software patches. Cisco CCIEs represent an exceptional value because their depth of expertise allows them to fix problems rapidly. In common cases, less qualified consultants can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your network using sophisticated remote support tools in order to perform quick, secure, and affordable diagnosis and repair.
Salt Lake City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
Progent locations in the Salt Lake City Metro Area
Progent's CCIEs can provide assistance with the entire range of Cisco's popular family of infrastructure devices. Cisco infrastructure support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Wireless Access Points engineering services, Cisco WiFi controllers integration consulting, Cisco VPN Setup and troubleshooting services, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a range of security solutions that can enhance the safety of your Windows, Apple macOS and OS X, Linux network against internal or external threats or help your company to recover rapidly following a damaging penetration. Security services offered by Progent include: in depth data security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recovery from virus and worm assaults; installing firewalls; building secure techniques for off-site and mobile connectivity; securing your email infrastructure against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert remote support to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a repeatable runbook for restoring services quickly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and fixes and can generate reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote support services to address a wide range of computer technologies such as network architecture, messaging systems, network and operational security, plus UNIX/Linux and Windows integration. For server consolidation and easy management in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with migration from older applications to Microsoft Windows or Linux environments. Progent's group-based approach to resolving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers support expense.
Major Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to enable small and mid-size businesses to benefit from the same advanced technology used by many of the industry's leading enterprises. Progent's ProSight series of IT management outsourcing services covers all key aspects of information technology including email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your Progent consultant so all looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with data security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery system that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables clients to complete major projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Salt Lake City Business Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Call Center support programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Call Center outsourcing support services are a convenient solution for companies who don't have the money or time to build and maintain an in-house Help Desk Call Center but who need quick communication with a reliable Help Desk Call Center with proficient telephone assistance as well as the expertise to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for larger companies and operates as a seamless reinforcement of your established Helpdesk staff. Progent's Virtual Help Desk Call Center can act as a an escalation option for the toughest technical problems, or be available in overflow instances when your ordinary support engineers are swamped.
Progent's Help Desk team of veteran network professionals gives your customers in Salt Lake City or anywhere in the state of Utah fast contact with a reliable network service group with extensive background delivering phone consulting and remote diagnostics for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center perception as a major contributor to company efficiency, and Progent's intent is to resolve instead of just annotate IT issues.
- Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts staff provides remote and in-depth consulting expertise and education in special application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, custom development, and education for popular Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's expertise, customization, and training services, visit Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Salt Lake City, or anywhere in the state of Utah, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your environment so that your IT maintenance is proactive rather than reactive. By detecting potential problems before they result in downtime, remote monitoring can head off stressful and costly information system failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that incorporate a variety of OS platforms.
To get in touch with Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Salt Lake City or throughout the state of Utah, Progent's phone-based computer support engineers are ready to provide professional and affordable system help the instant your organization has to have it. More than 15 years of offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access tools to fix computer problems rapidly while eliminating the expense and lost productivity that comes with on-site service calls.
Even if your Salt Lake City organization deals with a local freelance consultant or employs a full time IT staff that can deal with ordinary computer problems, Progentís Microsoft certified engineers can offer a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to address unexpected system crises or especially tough integration problems.
Features of Progent's Online Network Services for Salt Lake City
Progent's online help, Internet-based repair, system security expertise, and network management services give businesses in Salt Lake City or throughout the state of Utah the greatest leverage for your support budget. Whether you need occasional telephone help and Internet-based network repair or ongoing Help Desk outsourcing support and system management, Progent's experts can provide your business enterprise-level network support while allowing you to avoid the expense and hassle of carrying a large in-house IT organization. Key features of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Salt Lake City and is also ideal for customers in more remote regions of Utah that lack technicians with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a broad range of Microsoft support utilities, service databases, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent offers remote support on a per-minute basis, so you are billed only for the services you receive. Progent requires no minimum charge for online service and requires no ongoing subscription fee for support services delivered during regular business hours. This keeps you from paying big invoices for routine fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's certified experts for Cisco offers the services of on-staff specialists who have experience in planning, implementing, and managing networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting services consist of technology integration, Microsoft Exchange consulting, network security planning, and Help Desk Call Center support. Progent's Experts group offers in-depth consulting support for critical application areas. Support offered by the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Expertise
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
BI Reporting Consulting and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Management and Software Development
MySQL Project Management and Software Programming
Apple Mac Help
Amazon MWS Programming
By offering a convenient one-stop resource for IT generalists and specialists, Progent is able to tailor fast, inexpensive, and thorough IT solutions that address the specific needs of your business.
- Sophisticated Remote Access Software
Protected online connectivity allows Progent's service experts to see exactly what your customers see. This makes it easier to find quick fixes to issues that could otherwise require a costly personal service call. Sophisticated online connectivity software and experienced technicians combine to allow Progent to repair most network issues quickly and affordably. Progent is a pioneer in online troubleshooting and automated network tracking.
- Compatibility with Leading VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Support for High System Availability
For companies with line-of-business applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed specifically for budget-conscious offices whose workers need instant recourse to a Help Desk service with effective phone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT knowledge, refined support software, and familiarity with enterprise networking allow companies to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Start Getting Online Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco qualified consultants average more than a decade of real-world professional experience, at the front lines of IT support, executing a broad range of IT projects for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This ensures that you get not only world-class IT capability, but also a consultant with proven methods for applying technical knowledge to resolve real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online service and in-person help by the minute. Consequently, you are invoiced just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for support services provided during normal business hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you won't be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent faces few competitors. Businesses who work with familiar independent consultants or who employ in-house support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, secure, and efficient.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible problems before they cause downtime, network monitoring can save your information network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.