Immediate Online Technical Support for Salt Lake City Networks
For companies in Salt Lake City or anywhere in Utah, Progent provides remote help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with challenging networking problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting jobs.
Progent's online support engineers provide excellent leverage because they possess the real-world experience and have access to the sophisticated tools needed to resolve the majority of information system problems quickly. This reduces direct costs since service calls use up fewer chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your organization benefits additionally with indirect costs by reducing or avoiding network outages and associated costs due to business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced remote consulting experience is especially valuable in environments that depend on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.
Progent's billing model for online help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are charged just for the services that you receive. In contrast to many online support organizations, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing prevent situations where quick repairs somehow turn into big bills. Progent's skill at disposing of technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of optimized tools and field-proven methodologies which permit the highest level of efficiency for online engineering help and troubleshooting for computer networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's remote service group to communicate with your computer system remotely without breaching network security.
Progent's advanced service reporting system stores extensive records of all support that Progent's clients have received. Progent's staff engineers have access to the specifics of support delivered to each client by any Progent consultant. This archive of anomalies and repairs is organized as a quickly searchable proprietary database that allows Progent's online support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and close associations with major industry leaders including Cisco and Microsoft open up other massive technical databases and allow fast access to manufacturers' in-house support staff with the result that Progent's online consulting specialists are able to arrive at optimal resolutions promptly.
Remote support services offered by Progent to companies in Salt Lake City and anywhere in the state of Utah include:
Certified Microsoft Windows Support
Progent's Microsoft-premier online service engineers can provide computer system troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 migration, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment support, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of affordable PC desktop services to assist you business to install, configure, repair, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for networking professionals, and indicates a consultant's networking knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most difficult challenges occurring in network infrastructure planning, deployment, management, compliance, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with IOS Software network administration utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their broad expertise allows them to find solutions for problems rapidly. In many instances, less qualified engineers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can communicate with your computer system via state-of-the-art remote troubleshooting tools in order to perform efficient, safe, and affordable diagnosis and remediation.
Salt Lake City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
Progent locations in the Salt Lake City Metro Area
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's market leading family of infrastructure products. Cisco networking support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Catalyst switch consulting and support services, Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet APs engineering services, Cisco wireless controllers support Services, Cisco Security and VPN Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions that can enhance the defenses of your Microsoft Windows, macOS and OS X, Linux environment against assaults or help your business to recuperate rapidly after a damaging breach. Security consulting services available from Progent include: comprehensive data security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; fast recovery from malicious assaults; setting up firewalls; building secure mechanisms for remote and mobile connectivity; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support to help businesses of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine local resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable workflow for restoring services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote consulting services to address a broad array of computer technologies including system infrastructure, email systems, network and operational security, plus UNIX/Linux and Windows integration. For server economization and easy management in environments that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network issues enables fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services intended to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the industry's top enterprises. The ProSight line of network monitoring and management services covers all key facets of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Billing charges for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology enables customers to complete critical projects economically and on time. Progent's project-based remote consulting solutions include:
How Your Salt Lake City Company Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk Call Center service offerings for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Call Center consulting services can support you in establishing an effective new Call Center or improving your existing organization, selecting or modifying Help Desk Call Center software products to meet the particular requirements of your corporation, or providing temporary online personnel to work with your in-house Help Desk team to deal with unusually busy situations such as software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk team of experienced network professionals gives your workers in Salt Lake City or anywhere in the state of Utah quick assistance from an effective support resource with extensive background delivering telephone-based consulting and online diagnostics for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk recognition as a crucial driver of company productivity, and Progent's policy is to resolve instead of merely annotate IT issues.
- Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff provides online advanced engineering support and training in specific business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Salt Lake City, or anywhere in the state of Utah, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your environment so that your IT maintenance is proactive rather than reactive. By detecting potential problems before they cause full-scale emergencies, automated monitoring can minimize inconvenient and costly network crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a combination of platforms.
To get in touch with Progent about urgent remote help with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Salt Lake City or throughout the state of Utah, Progent's online computer support specialists can deliver effective and cost-effective IT support the instant your company needs it. More than a decade of providing remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access technology to fix network problems rapidly while avoiding the expense and lost time associated with in-person support visits.
Even if your Salt Lake City organization relies on a regular freelance consultant or maintains an in-house organization that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to fix unexpected system crises or particularly complex integration projects.
Details of Progent's Online Computer Services for Salt Lake City
Progent's online help, remote repair, network security expertise, and system administration services give companies in Salt Lake City or throughout the state of Utah the greatest leverage for your IT budget. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk services and network administration, Progent's professionals can deliver your organization enterprise-level network support while permitting you to eliminate the cost and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to offices in Salt Lake City and is also ideal for networks in more remote areas of Utah that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Partner support company, Progent has access to a wide range of Microsoft support tools, technical information, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent offers remote help on a by-the-minute basis, so you are billed only for the services you use. Progent requires no minimum charge for online help and requires no monthly subscription fee for services delivered during regular business hours. This saves you from facing big invoices for quick fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco offers the services of on-staff specialists with skill in planning, deploying, and troubleshooting networking environments based on Cisco technology. Progent can offer a CCIE or CCNP to help you create fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's basic consulting services include technology integration, MS Exchange consulting, corporate security design, and Help Desk Co-management services. Progent's Experts group offers in-depth consulting support in critical business applications. Support available from the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Customization
MS Project Support
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Support
MS SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Application Development and Troubleshooting
Oracle DBA Services and Software Programming
MySQL DBA Services and Software Programming
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient centralized source for IT generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive IT solutions that align with the specific needs of your company.
- Sophisticated Online Connectivity Tools
Secure remote connectivity allows Progent's service professionals to see precisely what your customers see. This makes it possible to find quick solutions to problems that could otherwise demand a costly personal service call. Sophisticated online access tools and expert engineers combine to enable Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in offsite support and remote network analysis.
- Support for Mainstream VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24x7 Support for High System Uptime
For offices with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended specifically for budget-conscious companies whose clients require instant access to a Help Desk Call Center with effective telephone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT experience, refined support software, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Online Technical Support from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent can provide in-depth support for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 support, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange 2010 Server support, Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises help per minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no monthly commitment for services delivered during regular working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast repairs so you will not be forced to allow less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent has few competitors. Companies who utilize familiar freelance consultants or who employ in-house IT personnel benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, protected, and efficient.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to provide 24x7 network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.