Besides providing rapid contact with top-tier network professionals and subject matter experts (SBEs) to help Salt Lake City, Utah businesses with specific technical problems or longer-term projects, Progent can provide short-term staff augmentation to deliver more broadly defined services like PC support, network administration, and Help Desk response. On-demand staffing makes it possible for businesses to respond to anticipated or unexpected peaks in the need for IT personnel, which may be caused by scenarios like mergers and acquisitions, site moves, platform migration, business process changes like work-from-home, disaster response, busy seasons, or new regulations. Temporary IT staff augmentation can also cover voids resulting from the loss of in-house IT personnel because of scheduled vacations, illness, termination, etc.
Advantages of Progent's Short-Term IT Staffing Services
Progent's short-term staffing services offer organizations the versatility to respond to surges in requirements for network services without dealing with the expense and hassle associated with identifying and recruiting appropriate technical help and without the risk of adding to your full-time head count.
Important aspects of Progent's short-term staffing services include:
Progent's Co-managed Help Desk Program
- Rapid access to proven IT pros
- Simple initiation, termination, and resumption of services
- Transparent extension of your full-time IT staff
- Full documentation of all services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved promptly
- Strong relationship with a world-class, full-service source for IT expertise
Progent's co-managed Call Center service is a proven flexible staff augmentation alternative that enables IT groups to share the work of Help Desk Call Center support seamlessly between their full-time network personnel and Progent's nationwide pool of IT support experts. Working as a transparent extension of your in-house Call Center, Progent's shared Help Desk Call Center service is a joint service alternative based on by the leading shared professional services (PSA) tool for managing, service calls, generating tickets, assigning responsibility, monitoring progress, and generating management reports.
Why Choose Progent?
Progent has 20 years of background providing online and onsite IT services for businesses of all sizes throughout the United States. Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Salt Lake City, Utah Organizations
Progent's veteran roster of certified consultants offers Salt Lake City, Utah businesses a broad array of remote technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for IT service organizations include:
Contact Progent for Temporary Staff Augmentation for Salt Lake City, Utah Organizations
To find out more about Progent's short-term staff augmentation services for Salt Lake City, Utah organizations, call 800-993-9400 or visit Contact Progent.