For small businesses located in Salt Lake City or anywhere in Utah, Progent provides support for computer systems based on UNIX or Linux or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE engineers for complex infrastructure issues, plus the services of CISSP and CISM-certified security engineers to handle high-level security architecture and business continuity planning.
Progent's remote support engineers represent exceptional leverage due to the fact that they are equipped with the practical background and the sophisticated technology to solve most information system problems quickly. This lowers direct costs because service calls take up a smaller number of billable minutes. Online support also eliminates the cost of sending an engineer to your office. Your organization benefits even more with indirect expenses by reducing or avoiding network outages and related costs due to business discontinuity, upset customers and vendors, idle employees, and distracted management.
Progent's billing model for online help is designed to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you are invoiced exclusively for the services that you actually get. Unlike typical online service firms, Progent asks for no service activation fee or minimum fees. Progent's per-minute granularity and clean model for pricing prevent situations where speedy. minor repairs manage to end up as large bills. Progent's penchant for solving technical issues quickly translates into your company spending less cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has developed a set of customized tools and field-proven processes which promote the maximum level of effectiveness for online technical support and repair for small and midsize business information systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity permits the engineers of Progent's remote service group to communicate with your company's system without breaching network security.
Progent's highly evolved technical support reporting application includes comprehensive records describing all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of services provided to each customer by any Progent engineer. This history of problems and fixes is structured as an easily searchable internal knowledge base that enables Progent's remote technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft make available additional extensive technical databases and permit fast access to vendors' internal support staff so Progent's online service experts are able to come up with optimal solutions quickly.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Salt Lake City or anywhere in Utah or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.
Phone-based Technical Support Services Provided by Progent
Progent's remote technical support professionals have advanced credentials in an extensive array of technologies. This breadth of technical skills permits Progent's engineers to resolve practically any emergency that may occur in a small or midsize company network. Certificates held by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To support businesses with multi-platform environments, Progent also provides the support of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services available from Progent to customers in Salt Lake City and throughout the state of Utah include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services address a wide range of information technology including system architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and easy management, and transitioning from legacy applications to the latest Windows or Linux-based solutions. Progent's group-based methodology for resolving technical issues promotes fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent remote help for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Major Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network consultants, and certifies a person's technical knowledge at the master level. CCIEs know how to deal with the most intractable issues associated with network design, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with IOS Software network administration utilities and developing workarounds or identifying software patches. CCIEs are an exceptional cost-effectiveness because their broad experience allows them to solve even the most intractable problems rapidly. In common cases, less seasoned service providers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few service firms make Cisco CCIEs available to assist small and medium sized businesses. Progent can provide fast phone access to a CCIE so your company can receive immediate assistance for complex network issues that are crippling business efficiency but are beyond the comfort zone of your local computer support providers. Progent's Cisco CCIE engineers can communicate with your network via state-of-the-art remote troubleshooting tools in order to perform fast, safe, and affordable analysis and repair.
Progent's CCIEs can provide consulting for all of Cisco's industry-leading family of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Authorized MS Windows Experts
Progent's Microsoft-certified online service experts offer computer system problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can assist your company with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint 2019 design and integration,
Microsoft Skype for Business migration support, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of online PC desktop services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Consultants
Progent's accredited CISSP and ISSAP network security consultants offer a range of security services to strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help you to clean up rapidly after a damaging penetration. Security consulting services offered by Progent include: in depth network security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious assaults; configuring firewalls; building safe mechanisms for off-site and mobile communication; protecting your messaging system from spam and directory harvest attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that utilize local IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the services of world-class remote consulting experts for contract projects that small companies often need. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these important areas of information technology allows customers to complete critical projects within budget and on time. Progent's special remote consulting solutions include:
How Your Salt Lake City Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for small organizations with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are well suited for small organizations who don't have the resources to build and maintain an in-house Help Desk but who want quick communication with a reliable Call Center with proficient telephone assistance as well as the technical depth to escalate complex tasks to advanced consultants.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk consulting services can aid you in creating an effective new Help Desk or improving your current organization, selecting or modifying Call Center software to meet the unique needs of your business, or adding occasional phone support staff to supplement your in-house Call Center group to deal with unusually busy scenarios like software transitions, major upgrades, or installing brand new applications.
Progent's Call Center staff of seasoned information technology consultants gives your clients in Salt Lake City or anywhere in the state of Utah rapid communication with an efficient technical support resource with substantial experience delivering telephone-based help and remote diagnostics for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk recognition as a major driver of business success, and Progent's aim is to fix rather than just report network problems.
Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff provides remote advanced engineering support and training in specific application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, MS Word, and MS Office Excel. To learn more on Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the creative aspect of Mac environments by providing remote consulting services and training in imaging, audio, and motion video. Progent's support professionals offer expertise in a range of Macintosh programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific jobs such as capturing or digitizing audio or video or setting up an audio/video production studio.
Online Network and Server Monitoring Support
Progent offers businesses in Salt Lake City, or anywhere in the state of Utah, online network monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so that your network support is proactive and automated. By uncovering looming trouble spots before they expand into crashes, automated monitoring can avoid inconvenient and expensive network breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments based on multiple OS platforms.
To get in touch with Progent about urgent remote support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
Salt Lake City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
Progent locations in the Salt Lake City Metro Area