For small and midsize companies located in Salt Lake City Utah, Progent offers technical support for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for complex connectivity issues, plus the services of CISA and CISM-accredited security engineers to help with high-level security architecture and business continuity planning.
Progent's online support services represent exceptional value due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve most network problems rapidly. Efficient support reduces immediate costs because service calls accumulate a smaller number of chargeable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization benefits even more with incidental expenses by minimizing or eliminating network downtime and related costs resulting from business discontinuity, upset clients, idle employees, and distracted executives.
Progent's pricing model for online support is designed to get the most out of your IT service dollar. Progent charges by the minute for phone consulting, so you owe exclusively for the support that you actually get. Unlike many online support organizations, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and clean model for pricing do away with situations where quick fixes somehow end up as big invoices. Progent's skill at dealing with technical issues efficiently translates into your business saving money.
Progent's Online Support Tools
Over the years, Progent has refined a set of optimized tools and proven processes which allow the maximum level of efficiency for online technical support and repair for small company computer systems. Progent provides protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access enables the engineers of Progent's online support team to link to your company's system remotely without compromising network security.
Progent's advanced customer support database application maintains comprehensive histories of all support that Progent's customers have been provided. Progent's team service personnel have access to the history of support rendered to every Progent customer by any engineer. This archive of issues and fixes is stored as a quickly retrievable support database that permits Progent's remote technical engineers to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close associations with major technology companies including Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority response from vendors' internal engineering staff with the result that Progent's remote consulting experts are able to determine the most efficient solutions quickly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Salt Lake City Utah or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT help, go to Immediate Emergency Support.
Online Technical Services Provided by Progent
Progent's phone-based technical support experts possess certified skills in a comprehensive array of disciplines. This broad scope of IT skills permits Progent's consultants to address virtually any problem that may crop up in a small or midsize company network. Certificates awarded to Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with mixed-operating system environments, Progent also offers the support of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services provided by Progent to small businesses in Salt Lake City include:
Additional Support Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide array of information technology such as system infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware consolidation and easy management, and migration from older systems to current MS Windows or Linux solutions. Progent's group-oriented methodology for solving network issues enables quick escalation, when required, to engineers with task-relevant experience to handle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can offer urgent remote help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network consultants, and validates an individual's networking skills at the expert level. Cisco CCIEs know how to deal with the most intractable problems encountered in network infrastructure design, integration, administration, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management tools and developing alternate approaches or identifying program patches. CCIEs represent an exceptional value because their depth of experience allows them to fix even the most difficult problems quickly. In many cases, less seasoned consultants can wrestle for hours or even days with identical tasks that a CCIE can resolve in a few minutes.
Few consulting organizations make Cisco CCIEs accessible to support small and medium sized companies. Progent offers quick phone access to a Cisco CCIE so your company can receive immediate help for complex network infrastructure issues that are impacting business efficiency but are not within the experience of your ordinary network support providers. Progent's CCIE engineers can communicate with your network using sophisticated remote troubleshooting technology in order to provide efficient, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading family of infrastructure devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network products.
Certified Windows Expertise
Progent's Microsoft-expert online service professionals offer computer problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist you with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration support,
SharePoint 2019 planning and deployment,
Skype for Business planning and deployment support, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of remote desktop support and troubleshooting services including Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified System Security Specialists
Progent's qualified CISSP and ISSAP network security engineers can provide a range of system protection services that can strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your business to recover rapidly following a serious penetration. Security solutions available from Progent include: comprehensive network security audits using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast cleanup after malicious attacks; setting up firewalls; building secure architectures for remote and mobile access; securing your email system against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help organizations of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that utilize on-premises resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small companies frequently need. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these important fields of information technology enables clients to complete major projects within budget and on time. Progent's project-based online engineering services include:
How Your Salt Lake City Utah Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Help Desk Call Center support programs for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk services are well suited for small organizations who don't have the budget to create an in-house Help Desk Call Center but who need fast response from an effective Help Desk Call Center with professional phone assistance plus the technical depth to escalate the most challenging problems to high-level consultants.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Help Desk or improving your existing one, evaluating or enhancing Help Desk software products to handle the particular requirements of your company, or adding occasional online staff to reinforce your in-house Call Center resources during unusually busy scenarios like software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of seasoned network professionals gives your clients in Salt Lake City Utah fast access to a large technical support resource with extensive background providing telephone-based support and online repair service for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk perception as a crucial enabler of business success, and Progent's policy is to fix instead of merely track network issues.
Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff can supply remote and in-depth consulting support and education in special application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, customization, and education for popular Microsoft applications such as Microsoft CRM, MS Project, MS Word, and Office Excel. For more information on Progent's consulting, custom development, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac professionals can promote the creative aspect of Apple Mac computing by offering phone-based help services and education in graphics, audio, and video. Progent's consultants can provide expertise in a large selection of Apple Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects such as capturing or digitizing audio/video or establishing an audio/video production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Salt Lake City Utah remote network and server monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so that your computer maintenance is proactive rather than reactive. By exposing emerging trouble spots before they evolve into full-scale emergencies, system monitoring can minimize stressful and costly information system crises. Progent can also utilize system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems that support a variety of operating systems.
To get in touch with Progent about urgent remote support with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent.
Salt Lake City Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
Progent locations in Salt Lake City Area