For small and midsize companies in Salt Lake City Utah, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has delivered remote support to companies in every state in the United States. (See Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to handle advanced security architecture and business continuity preparedness.
Progent's online technical support services represent exceptional value due to the fact that they have the practical background and the sophisticated tools to resolve most information system issues quickly. This lowers direct expenses because solutions accumulate fewer billable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your company benefits additionally in indirect costs by reducing or avoiding system outages and related losses resulting from business discontinuity, upset clients, unproductive employees, and distracted executives.
Progent's pricing model for remote help is structured to get the most out of your network support investment. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike typical remote service firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent situations where speedy. minor fixes manage to end up as big invoices. Progent's penchant for handling technical issues quickly results in your company conserving cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined a collection of optimized technologies and field-proven methodologies that allow the highest degree of efficiency for online consulting and troubleshooting for small and midsize company IT networks. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to link to your system without violating system security.
Progent's sophisticated customer support database system keeps thorough records for the service that Progent's clients have been provided. Progent's authorized service personnel have access to the history of services provided to every Progent client by any consultant. This history of problems and repairs is stored as a readily retrievable support knowledge base that permits Progent's remote support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft permit access to other extensive support knowledge bases and allow quick response from vendors' in-house engineering staff with the result that Progent's online consulting experts can come up with optimal solutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone support in Salt Lake City Utah or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.
Online Technical Services Provided by Progent
Progent's phone-based consulting professionals possess certified skills in an extensive array of technologies. This wide range of technical skills enables Progent's engineers to address almost any crisis that may crop up in a small company network. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to companies with mixed-operating system networks, Progent also provides access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Remote technical support services available from Progent to clients in Salt Lake City include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a wide range of computer technology including system infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware economization and simplified administration, and transitioning from older systems to the latest Windows or Linux-based environments. Progent's group-oriented methodology for solving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can offer urgent online help for troubleshooting problems affecting UNIX/Linux systems based on leading variants of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure engineers, and certifies a person's networking knowledge at the expert level. Cisco qualified CCIEs know how to resolve the most complex issues occurring in network infrastructure planning, deployment, administration, protection, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in isolating anomalies with IOS Software network management utilities and developing alternate approaches or identifying software updates. CCIEs represent an exceptional cost-effectiveness because their deep expertise enables them to find solutions for the most complex problems quickly. In typical instances, less seasoned engineers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes.
Few service providers make Cisco CCIEs available to assist small and mid-size businesses. Progent can provide fast phone access to a Cisco authorized CCIE so your company can get immediate help for severe network issues that are impacting business efficiency but are not within the experience of your local computer maintenance group or consultant. Progent's CCIE consultants can connect to your network via the latest remote support tools in order to provide quick, secure, and economical analysis and remediation.
Progent's CCIEs can provide assistance with the entire range of Cisco's popular family of connectivity devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, as well as VPN solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online service engineers offer computer system repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help your company with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and integration, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of remote PC desktop support such as Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier Network Security Professionals
Progent's qualified CISSP, ISSAP, and CISM network security consultants can provide a variety of security services to enhance the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help your company to clean up quickly following a damaging penetration. Security solutions offered by Progent cover comprehensive security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; installing firewalls; establishing safe mechanisms for off-site and mobile communication; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support to help organizations of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that combine physical IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background providing advanced consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the services of seasoned remote consulting experts for special projects that small businesses frequently need. Progent's charges for ongoing consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important fields of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Salt Lake City Utah Business Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk support alternatives for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk services are designed for smaller businesses who don't have the budget to assemble and manage an in-house Help Desk but who require fast access to an efficient Call Center with professional phone support plus the technical depth to escalate complex tasks to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the leading professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Help Desk or enhancing your existing one, selecting or modifying Help Desk software products to handle the special demands of your corporation, or adding occasional phone support staff to supplement your existing Help Desk resources to deal with unusually busy events like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran information technology experts offers your customers in Salt Lake City Utah fast communication with a large technical support resource with extensive experience providing phone support and remote repair service for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center the reputation as a crucial driver of business efficiency, and Progent's target is to fix rather than simply record network problems.
Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff can supply phone-based advanced consulting expertise and training in special application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Word, and Office Excel. For more on Progent's consulting, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac professionals can nurture the imaginative elements of Macintosh environments by delivering phone-based help support and training in graphics, audio, and video. Progent's consultants offer help in a variety of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common projects like capturing or digitizing audio or video or establishing an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide businesses in Salt Lake City Utah online network and server monitoring services based on Microsoft Operations Manager network monitoring, enhanced by Progent to suit your environment so that your network maintenance is proactive and automated. By anticipating possible problems before they evolve into network outages, remote monitoring can ward off inconvenient and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or environments that support a combination of operating systems.
To contact Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
Salt Lake City Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
Progent locations in Salt Lake City Area