For small companies in Salt Lake City or anywhere in Utah, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, plus the services of CISSP and CISM-certified security consultants to handle high-level security architecture and business continuity planning.
Progent's remote support services represent exceptional value due to the fact that they are equipped with the practical background and the advanced tools to solve the majority of information system problems quickly. This lowers direct expenses since solutions take up a smaller number of chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company benefits even more with incidental costs by reducing or avoiding network outages and associated costs resulting from business discontinuity, upset clients, idle workers, and distracted executives.
Progent's billing policy for online help is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you owe just for the support that you actually get. Unlike typical remote support firms, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and clean model for billing eliminate situations where fast repairs manage to turn into major bills. Progent's penchant for handling problems efficiently translates into your company conserving money.
Progent's Remote Service Technologies
Through years of experience, Progent has developed an array of customized tools and proven methodologies that promote the maximum degree of efficiency for online technical support and repair for small company IT networks. Progent provides safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to access your network remotely without breaching network security.
Progent's highly evolved technical support reporting system keeps extensive documentation describing the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of services provided to every client by any engineer. This history of problems and fixes is organized as a conveniently retrievable support knowledge base that allows Progent's online technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and working associations with major industry leaders such as Cisco and Microsoft make available other massive support knowledge bases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's online consulting specialists can arrive at the most efficient resolutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Salt Lake City or anywhere in Utah or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's remote consulting experts possess credentials in an extensive array of technologies. This wide range of IT skills enables Progent's consultants to address practically any problem that may occur in a small or midsize company network. Certifications held by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to customers with mixed-OS networks, Progent also offers the skills of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services available from Progent to customers in Salt Lake City and throughout the state of Utah include:
Special Consulting Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services cover a wide spectrum of information technology such as system architecture, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and simplified management, and transitioning from older systems to the latest Windows or Linux-based environments. Progent's group-based approach to resolving network issues promotes fast escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can offer emergency online help for analyzing problems affecting UNIX/Linux networks powered by popular versions of UNIX including:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure consultants, and certifies a consultant's networking skills at the master level. Cisco qualified CCIEs know how to resolve even the most stubborn issues encountered in network design, integration, maintenance, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or locating program updates. Cisco CCIEs provide exceptional value since their deep expertise allows them to resolve the most intractable problems rapidly. In typical instances, less seasoned service providers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few support providers make Cisco CCIEs available to assist small and medium sized businesses. Progent can provide fast telephone contact with a CCIE so you can get urgent help for severe network infrastructure issues that are lowering business productivity but are beyond the experience of your ordinary network support providers. Progent's Cisco-qualified CCIE support experts can interface to your network by means of advanced remote troubleshooting technology in order to provide efficient, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling selection of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network products.
Certified MS Windows Experts
Progent's Microsoft-certified remote service professionals can provide network problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can assist your company with a broad range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server application development,
Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of remote desktop support services such as Windows 7 migration help, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining workstation deployment.
CISM and CISSP Premier Network Security Professionals
Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a range of security solutions that can improve the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help your business to recuperate quickly after a damaging penetration. Security support services available from Progent cover in depth network security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; installing firewalls; establishing secure architectures for remote and mobile connectivity; protecting your messaging system against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting services to help businesses of any size connect their networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that utilize local IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent offers the skills of seasoned remote consulting experts for contract projects that small companies often request. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology allows customers to execute major projects economically and on schedule. Progent's project-based online engineering services include:
How Your Salt Lake City Company Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk service offerings for small and midsize companies with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for smaller businesses who lack the budget to build and maintain an in-house Call Center but who need fast response from a dependable Help Desk Call Center with proficient phone support as well as the available expertise to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk is intended for bigger companies and operates as a seamless reinforcement of your established Helpdesk team. Progent's Virtual Help Desk can act as an escalation option for complex technical problems, or be available in hectic instances when your other service providers are too busy.
Progent's Help Desk consulting support can support you in building an effective new Call Center or enhancing your current organization, evaluating or modifying Call Center application software to handle the unique demands of your corporation, or adding temporary phone support personnel to reinforce your existing Call Center resources during unusually busy events like software migrations, major updates, or rolling out new applications.
Progent's Help Desk staff of experienced information technology professionals offers your customers in Salt Lake City or anywhere in the state of Utah rapid assistance from an effective technical support group with years of experience delivering telephone-based help and online repair service for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center recognition as a significant enabler of business efficiency, and Progent's policy is to fix rather than simply document network problems.
Business Applications Support: Education, Programming, and Integration
Progent's Applications Consulting staff can supply phone-based advanced consulting expertise and training in special business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, MS Project, MS Word, and MS Excel. To read more information concerning Progent's consulting, custom development, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac consultants can nurture the creative aspect of Macintosh computing by providing phone-based help services and training in imaging, audio, and video. Progent's support professionals can provide assistance in a large selection of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures such as scanning or digitizing audio or video or establishing an audio/video production studio.
Online Network Monitoring Support
Progent offers companies in Salt Lake City, or anywhere in the state of Utah, online computer system monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so your network maintenance is proactive rather than reactive. By detecting possible trouble spots before they grow into network outages, system monitoring can minimize stressful and costly service crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems that incorporate multiple platforms.
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent.
Salt Lake City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
Progent locations in the Salt Lake City Metro Area