For small businesses in Salt Lake City or anywhere in the state of Utah, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for complex connectivity issues, as well as the assistance of CISSP-certified security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's remote support engineers offer exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to solve the majority of information system issues quickly. Efficient support lowers direct expenses because solutions require fewer billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company benefits additionally in indirect expenses by minimizing or avoiding network downtime and associated losses due to business disruption, upset clients, unproductive employees, and distracted executives.
Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are charged just for the support that you actually get. In contrast to typical online service organizations, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from situations where fast solutions manage to turn into large invoices. Progent's penchant for dealing with problems quickly results in your business conserving cash.
Progent's Remote Support Technologies
Over the years, Progent has refined an array of optimized tools and field-tested methodologies that allow the maximum level of efficiency for remote consulting and repair for small company computer networks. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to access your environment without compromising network security.
Progent's powerful service reporting system stores detailed histories describing all support that Progent's customers have received. Progent's authorized service personnel have access to the history of services rendered to each Progent client by any Progent consultant. This database of issues and responses is structured as a quickly retrievable support knowledge base that permits Progent's online technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft permit access to other vast technical support databases and permit priority response from vendors' internal engineering staff with the result that Progent's online service experts can find the most efficient resolutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Salt Lake City or anywhere in Utah or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's remote technical service professionals possess credentials in a comprehensive set of products and technologies. This breadth of IT skills permits Progent's engineers to address virtually any emergency likely to occur in a small company network. Certifications awarded to Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Professional.
To support clients with multi-platform networks, Progent also offers the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Online technical support services available from Progent to clients in Salt Lake City and anywhere in the state of Utah include:
Additional Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a wide array of computer technology such as system infrastructure, email systems, network and process security, UNIX/Linux and Windows integration, VMware products for server hardware economization and easy administration, and migration from legacy applications to the latest Windows or Linux environments. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can provide emergency phone-based help for troubleshooting anomalies within UNIX/Linux systems powered by popular derivatives of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure engineers, and certifies a consultant's network technology knowledge at the master level. CCIEs know how to resolve the most intractable challenges surrounding network design, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management utilities and developing alternate approaches or locating program updates. CCIEs represent an excellent cost-effectiveness since their broad expertise allows them to find solutions for the most intractable problems quickly. In typical instances, less seasoned engineers can wrestle for many hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes.
Few support providers make CCIEs available to assist small and medium sized companies. Progent offers fast phone access to a Cisco-qualified CCIE so you can get immediate help for severe network infrastructure problems that are lowering business productivity but are not within the scope of your regular network support personnel. Progent's CCIE consultants can connect to your environment via the latest remote support tools in order to provide fast, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer consulting for the entire range of Cisco's top-selling selection of infrastructure devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, plus VPN products.
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote service experts can provide computer system repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist you with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 design and configuration,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full range of online PC desktop services such as Windows 7 integration, moving to 64-bit workstation software, integrating Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Premier Network Security Professionals
Progent's accredited CISSP and ISSAP network security consultants can provide a range of system protection solutions to bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist your business to recuperate quickly after a damaging penetration. Security consulting services available from Progent include: thorough network security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recovery from virus and worm attacks; installing firewalls; building safe techniques for off-site and mobile access; guarding your messaging infrastructure from spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting to help businesses of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that combine on-premises resources as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the skills of world-class remote consulting professionals for contract IT projects that small companies frequently request. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Salt Lake City Company Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Call Center support alternatives for small companies with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are well suited for small organizations who lack the resources to assemble and manage an in-house Help Desk Call Center but who need quick response from a reliable Help Desk Call Center with proficient phone support plus the available expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the leading PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center consulting support can support you in creating an efficient new Help Desk Call Center or enhancing your established one, evaluating or customizing Call Center software products to handle the special requirements of your company, or adding temporary online staff to reinforce your in-house Help Desk group to handle high-demand scenarios such as software transitions, mass upgrades, or rolling out new applications.
Progent's Call Center staff of veteran network consultants provides your customers in Salt Lake City or anywhere in the state of Utah fast contact with a dependable technical support resource with years of background providing phone consulting and online diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center the reputation as a significant contributor to company performance, and Progent's intent is to solve instead of merely document IT issues.
Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Group offers remote advanced consulting expertise and training in specific application areas such as ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, customization, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Word, and Excel. For more information on Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac consultants can nurture the creative aspect of Macintosh computing by offering phone-based consulting services and education in imaging, sound, and motion video. Progent's support professionals offer assistance in a variety of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs like capturing or digitizing audio or video or putting together an audio/video post production studio.
Online Network Monitoring Services
Progent can provide businesses in Salt Lake City, or anywhere in the state of Utah, online network monitoring services centered around MS System Center Operations Manager network monitoring and reporting, enhanced by Progent for your business so your IT maintenance is proactive rather than reactive. By spotting looming trouble spots before they result in network outages, automated monitoring can minimize stressful and costly network failures. Progent can also assist with network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or networks based on a mix of operating systems.
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent.
Salt Lake City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
Progent locations in the Salt Lake City Metro Area