For small and midsize businesses in Salt Lake City Utah, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISSP-accredited security consultants to handle high-level security design and disaster recovery planning.
Progent's remote technical support services represent exceptional leverage due to the fact that they are equipped with the practical experience and the advanced technology to resolve most information system issues rapidly. This lowers direct costs since service calls take up fewer billable minutes. Remote help also avoids the cost of sending an engineer to your location. Your organization benefits even more in indirect expenses by minimizing or eliminating network downtime and related losses due to business discontinuity, upset clients, unproductive employees, and distracted executives.
Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the services that you actually get. In contrast to typical remote service organizations, Progent requires no startup charge or minimum payments. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where speedy. minor solutions somehow turn into large bills. Progent's penchant for handling problems quickly results in your business conserving cash.
Progent's Remote Service Technologies
Over the years, Progent has refined a collection of customized technologies and field-tested methodologies which permit the highest level of effectiveness for remote engineering help and repair for small and midsize business computer networks. Progent provides safe VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access allows the consultants of Progent's Technical Response Center to connect to your company's network without violating corporate security.
Progent's advanced technical support reporting application includes comprehensive histories describing the service that Progent's customers have been provided. Progent's staff service personnel have access to the records of assistance delivered to every Progent client by every Progent consultant. This database of problems and solutions is stored as a conveniently exploitable internal database that enables Progent's online support engineers to communicate their experiences company-wide to make sure that the quality of Progent's support improves daily. Progent's advanced accreditations and close relationships with important technology companies including Cisco and Microsoft permit access to additional extensive support databases and permit priority response from manufacturers' in-house product engineers with the result that Progent's remote service specialists are able to arrive at optimal resolutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone services in Salt Lake City Utah or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Emergency Support.
Phone-based Technical Support Services Available from Progent
Progent's phone-based support professionals offer advanced credentials in an extensive set of technologies. This broad range of capability permits Progent's engineers to handle almost any problem that may crop up in a small business information system. Credentials awarded to Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to clients with multi-platform networks, Progent also provides the skills of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based technical services available from Progent to customers in Salt Lake City include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad array of computer technology such as network infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server economization and easy management, and transitioning from older applications to current Windows or Linux-powered environments. Progent's group-based methodology for resolving network problems enables quick escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can offer emergency remote help for diagnosing problems within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the highest recognition for network professionals, and certifies a consultant's networking knowledge at the master level. CCIEs know how to resolve even the most stubborn challenges surrounding network planning, deployment, management, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS network management utilities and coming up with workarounds or identifying program patches. CCIEs provide exceptional cost-effectiveness because their deep experience allows them to solve even the most intractable problems quickly. In common instances, less seasoned consultants can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service organizations make CCIEs available to help small and medium sized companies. Progent offers quick phone contact with a CCIE so you can receive timely support for serious network infrastructure problems that are lowering business productivity but are not within the comfort zone of your regular computer maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can communicate with your network by means of advanced on-line support technology in order to provide efficient, safe, and economical diagnosis and repair.
Progent's CCIEs can provide consulting for the complete line of Cisco's market leading selection of connectivity devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote service engineers can provide computer system troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can help you with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 design and deployment,
Microsoft Skype for Business Server migration support, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of online desktop services such as Windows 7 migration help, moving to 64-bit workstation software, configuring Office 2010, and streamlining workstation deployment.
CISM and CISSP Premier Network Security Professionals
Progent's accredited CISM and CISSP security engineers can provide a variety of system protection services to strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your company to recover quickly following a damaging penetration. Security services offered by Progent cover thorough network security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from virus and worm assaults; integrating firewalls; designing safe mechanisms for off-site and mobile access; protecting your email infrastructure from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting support to help organizations of any size connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that combine local resources as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the services of world-class remote consulting experts for contract IT projects that small companies frequently need. Progent's rates for ongoing development or consulting projects are set according to the qualifications of the consultants required. Progent's background in these special fields of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special remote engineering services include:
How Your Salt Lake City Utah Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Help Desk Call Center service offerings for small businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are designed for small companies who lack the money or time to build and maintain an internal Help Desk Call Center but who want quick communication with an efficient Help Desk Call Center with professional phone support plus the available expertise to escalate the most challenging problems to advanced engineers.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center consulting support can guide you in building an effective new Call Center or improving your established one, evaluating or enhancing Call Center software to meet the special demands of your corporation, or providing temporary phone support staff to work with your internal Call Center group to deal with demanding scenarios such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of seasoned network professionals offers your workers in Salt Lake City Utah quick contact with an efficient network service group with extensive experience delivering phone support and remote repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center perception as a solid contributor to company productivity, and Progent's aim is to fix and not simply document network problems.
Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts Team can supply phone-based advanced consulting expertise and training in specific business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Office Word, and Office Excel. To find out more information concerning Progent's expertise, custom development, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac professionals can promote the artistic facets of Mac computing by providing remote consulting support and education in graphics, audio, and motion video. Progent's consultants offer expertise in a variety of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special jobs like capturing or digitizing audio or video or integrating an audio/video production facility.
Remote Network Monitoring Services
Progent can provide companies in Salt Lake City Utah online network and server monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so your IT maintenance is proactive rather than reactive. By anticipating possible trouble spots before they result in full-scale emergencies, remote monitoring can ward off disruptive and costly network crises. Progent can also use network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that incorporate a variety of platforms.
To contact Progent about emergency remote help with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
Salt Lake City Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
Progent locations in Salt Lake City Area