For small and midsize businesses in Salt Lake City Utah, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Windows technology. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE network specialists for challenging infrastructure problems, plus the services of CISA and CISSP-certified security engineers to help with advanced security design and disaster recovery preparedness.
Progent's online support engineers offer excellent value due to the fact that they have the real-world experience and the sophisticated technology to solve most information system issues quickly. Efficient support lowers immediate expenses because solutions require a smaller number of billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your organization saves even more with incidental expenses by reducing or eliminating system outages and associated costs resulting from business disruption, upset clients, unproductive employees, and de-focused management.
Progent's billing model for remote support is structured to maximize the impact of your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the services that you actually get. In contrast to typical online service companies, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and simple policy for billing prevent situations where speedy. minor repairs somehow end up as major tabs. Progent's skill at solving problems quickly results in your company spending less money.
Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned a set of customized technologies and proven processes which permit the maximum degree of effectiveness for online engineering help and troubleshooting for small and midsize business computer systems. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access enables the experts of Progent's remote service group to access your computer system remotely without violating network security.
Progent's proprietary service database system stores thorough records for the support that Progent's customers have been provided. Progent's staff service personnel have access to the details of services provided to each client by every consultant. This archive of trouble tickets and repairs is stored as a conveniently retrievable support knowledge base that enables Progent's remote support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and close relationships with key technology companies such as Cisco and Microsoft permit access to other extensive technical support knowledge bases and allow priority access to manufacturers' in-house support staff with the result that Progent's remote service experts are able to determine optimal solutions promptly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote services in Salt Lake City Utah or to find out additional information about Progent's online support options, contact Progent at
Remote Network Support Services Offered Progent
Progent's phone-based network support experts offer certified skills in an extensive set of disciplines. This wide range of IT skills permits Progent's engineers to resolve practically any problem likely to crop up in a small business information system. Credentials awarded to Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To help companies with multi-operating system networks, Progent also offers the skills of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services provided by Progent to clients in Salt Lake City include:
Progent's UNIX and Linux support engineers can offer emergency online help for resolving anomalies within UNIX/Linux networks powered by leading derivatives of UNIX including:
Progent also offers a full range of remote PC desktop consulting and support services such as Microsoft Windows 11 migration help and designing and implementing Microsoft 365 cloud solutions for Windows desktops.
Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around the top PSA tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center consulting expertise can aid you in establishing an effective new Help Desk or improving your established one, selecting or customizing Help Desk application software to handle the unique requirements of your company, or adding occasional phone support personnel to reinforce your in-house Help Desk team during demanding events such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of veteran information technology professionals provides your workers in Salt Lake City Utah fast contact with a large support resource with substantial experience delivering telephone-based help and remote diagnostics for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center recognition as a key contributor to company success, and Progent's goal is to resolve instead of simply track technical problems.
Progent's Apple Mac experts can support the creative components of Mac environments by offering phone-based help services and training in graphics, sound, and video. Progent's support professionals offer assistance in a range of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific procedures such as scanning or digitizing audio/video or configuring an audio/video post production facility.
Remote Network Monitoring Services
Progent offers businesses in Salt Lake City Utah online network monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your environment so that your network support is proactive rather than reactive. By spotting emerging problems before they expand into full-scale emergencies, automated monitoring can minimize stressful and costly network breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or environments based on a mix of OS platforms.
Salt Lake City Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
City | Address | Phone | Link |
Salt Lake City | 150 State St #1 Salt Lake City, UT 84111 United States |
(801) 810-2227 | Salt Lake City Network Support Services |