For small and midsize companies in Salt Lake City Utah, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has delivered remote support to companies in every state in the United States. (See Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to handle advanced security architecture and business continuity preparedness.
Progent's online technical support services represent exceptional value due to the fact that they have the practical background and the sophisticated tools to resolve most information system issues quickly. This lowers direct expenses because solutions accumulate fewer billable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your company benefits additionally in indirect costs by reducing or avoiding system outages and related losses resulting from business discontinuity, upset clients, unproductive employees, and distracted executives.
Progent's pricing model for remote help is structured to get the most out of your network support investment. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike typical remote service firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent situations where speedy. minor fixes manage to end up as big invoices. Progent's penchant for handling technical issues quickly results in your company conserving cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined a collection of optimized technologies and field-proven methodologies that allow the highest degree of efficiency for online consulting and troubleshooting for small and midsize company IT networks. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to link to your system without violating system security.
Progent's sophisticated customer support database system keeps thorough records for the service that Progent's clients have been provided. Progent's authorized service personnel have access to the history of services provided to every Progent client by any consultant. This history of problems and repairs is stored as a readily retrievable support knowledge base that permits Progent's remote support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft permit access to other extensive support knowledge bases and allow quick response from vendors' in-house engineering staff with the result that Progent's online consulting experts can come up with optimal solutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone support in Salt Lake City Utah or to find out more about Progent's online support programs, call Progent at
Online Technical Services Provided by Progent
Progent's phone-based consulting professionals possess certified skills in an extensive array of technologies. This wide range of technical skills enables Progent's engineers to address almost any crisis that may crop up in a small company network. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to companies with mixed-operating system networks, Progent also provides access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Remote technical support services available from Progent to clients in Salt Lake City include:
Progent's UNIX and Linux support engineers can offer urgent online help for troubleshooting problems affecting UNIX/Linux systems based on leading variants of UNIX including:
Progent also can deliver a wide array of remote PC desktop support such as Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
Progent’s Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative service desk solution built around the leading professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Help Desk or enhancing your existing one, selecting or modifying Help Desk software products to handle the special demands of your corporation, or adding occasional phone support staff to supplement your existing Help Desk resources to deal with unusually busy events like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran information technology experts offers your customers in Salt Lake City Utah fast communication with a large technical support resource with extensive experience providing phone support and remote repair service for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center the reputation as a crucial driver of business efficiency, and Progent's target is to fix rather than simply record network problems.
Progent's Apple Mac professionals can nurture the imaginative elements of Macintosh environments by delivering phone-based help support and training in graphics, audio, and video. Progent's consultants offer help in a variety of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common projects like capturing or digitizing audio or video or establishing an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide businesses in Salt Lake City Utah online network and server monitoring services based on Microsoft Operations Manager network monitoring, enhanced by Progent to suit your environment so that your network maintenance is proactive and automated. By anticipating possible problems before they evolve into network outages, remote monitoring can ward off inconvenient and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or environments that support a combination of operating systems.
Salt Lake City Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
City | Address | Phone | Link |
Salt Lake City | 150 State St #1 Salt Lake City, UT 84111 United States |
(801) 810-2227 | Salt Lake City Network Support Services |