Salt Lake City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
Progent locations in the Salt Lake City Metro Area
For small companies located in Salt Lake City or anywhere in the state of Utah, Progent provides support for computer systems based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft platforms. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation CCIE-qualified network specialists for challenging infrastructure problems, as well as the assistance of CISSP-accredited security engineers to handle high-level security design and business continuity planning.
Progent's remote technical support services represent excellent value because they are equipped with the practical background and the sophisticated tools to solve most information system issues quickly. This reduces immediate expenses since solutions take up a smaller number of chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your company saves additionally in incidental costs by minimizing or avoiding system downtime and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and distracted executives.
Progent's pricing policy for online support is structured to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical online support firms, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where fast repairs manage to end up as big bills. Progent's skill at solving technical issues efficiently results in your company saving cash.
Progent's Remote Service Technologies
Over time, Progent has refined a set of optimized tools and field-tested processes which promote the maximum degree of efficiency for online technical support and repair for small and midsize business computer systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to link to your computer system without compromising network security.
Progent's highly evolved service database application includes thorough histories describing all service that Progent's clients have received. Progent's team engineers have access to the history of all help delivered to every client by every Progent consultant. This history of issues and responses is stored as an easily retrievable support knowledge base that enables Progent's remote technical experts to communicate their experiences with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with major industry leaders such as Cisco and Microsoft permit access to additional massive technical support knowledge bases and permit quick access to vendors' in-house product engineers with the result that Progent's remote service specialists can arrive at the best resolutions quickly.
Get Online UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Salt Lake City or anywhere in Utah or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, visit Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's remote support experts possess advanced credentials in a comprehensive array of technologies. This wide range of IT skills allows Progent's consultants to handle almost any emergency that may occur in a small business network. Credentials earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, CCDA and CCDP.
To provide assistance to companies with multi-OS networks, Progent also provides the skills of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote technical services available from Progent to customers in Salt Lake City and throughout the state of Utah include:
Additional Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services cover a broad range of information technology such as system architecture, messaging systems, network and operational security, UNIX/Linux and Windows integration, VMware technologies for server hardware economization and simplified administration, and transitioning from legacy applications to the latest Microsoft Windows or Linux solutions. Progent's team-based methodology for resolving technical problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can provide urgent remote assistance for resolving problems within UNIX/Linux systems based on popular versions of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network professionals, and indicates a person's networking skills at the master level. Cisco qualified CCIEs can deal with the most complex challenges surrounding network infrastructure design, deployment, administration, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management tools and developing workarounds or identifying program updates. Cisco CCIEs offer excellent cost-effectiveness because their broad expertise permits them to fix even the most complex problems quickly. In common instances, less qualified consultants can struggle for many hours or days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few service providers make Cisco CCIEs available to support small and mid-size businesses. Progent offers fast telephone access to a Cisco CCIE so you can receive timely help for severe network issues that are impacting worker efficiency but are outside the scope of your regular network support providers. Progent's Cisco CCIE engineers can communicate with your network by means of the latest on-line troubleshooting technology to provide efficient, secure, and affordable analysis and repair.
Progent's CCIEs can provide assistance with all of Cisco's popular family of networking appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as VPN technology.
Authorized Windows Expertise
Progent's Microsoft-certified online support professionals offer network problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can assist your company with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server development,
Microsoft Skype for Business migration consulting, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a full range of remote desktop consulting and support services including Windows 7 migration, upgrading to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
CISSP and ISSAP Qualified Network Security Experts
Progent's certified CISM and CISSP network security consultants offer a range of system protection services that can improve the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist you to recover rapidly following a damaging breach. Security solutions offered by Progent cover in depth security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from malicious assaults; installing firewalls; establishing secure techniques for remote and mobile access; protecting your email infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help businesses of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent offers the skills of world-class online consulting professionals for contract IT projects that small companies often request. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables clients to execute major initiatives economically and on schedule. Progent's special remote consulting services include:
How Your Salt Lake City Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for small businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for smaller businesses who lack the resources to assemble and manage an in-house Help Desk Call Center but who require fast response from a dependable Help Desk Call Center with professional telephone assistance as well as the in-depth expertise to escalate the most challenging problems to advanced engineers.
Progentís Virtual Help Desk is designed for bigger businesses and operates as a seamless addition to your existing Helpdesk resources. Progent's Virtual Help Desk Call Center can serve as an escalation resource to resolve the toughest computer system issues, or be ready in those circumstances when your other support engineers are swamped.
Progent's Help Desk Call Center consulting support can guide you in establishing an effective new Call Center or revamping your current organization, evaluating or enhancing Help Desk Call Center application software to meet the particular requirements of your company, or providing temporary online staff to work with your in-house Call Center group to deal with high-demand situations like software transitions, major updates, or installing new applications.
Progent's Help Desk staff of seasoned network experts offers your computer users in Salt Lake City or anywhere in the state of Utah fast assistance from a dependable technical support resource with years of experience delivering telephone-based consulting and remote troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk the reputation as a key enabler of business efficiency, and Progent's aim is to fix rather than simply record IT problems.
Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Team can supply online professional engineering support and training in key business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, Microsoft Office Project, MS Word, and Excel. For more information about Progent's consulting, customization, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac consultants can support the imaginative aspect of Macintosh computing by providing phone-based help support and training in graphics, audio, and video. Progent's consultants offer help in a large selection of Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special procedures such as capturing or digitizing audio or video or integrating an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent offers businesses in Salt Lake City, or anywhere in the state of Utah, online network and server monitoring services centered around Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so that your network maintenance is proactive and automated. By anticipating looming issues before they grow into crashes, automated monitoring can avoid inconvenient and costly service failures. Progent can also use system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems based on multiple platforms.
To contact Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.