Immediate Online Support for Salt Lake City Computer Networks
Urgent Remote Support for Salt Lake City SystemsFor businesses located in Salt Lake City or anywhere in the state of Utah, Progent offers remote support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support experts provide excellent value because they have the practical background and have access to the advanced tools needed to solve most information system issues quickly. This reduces immediate costs since service calls accumulate minimal billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more in incidental costs by minimizing or eliminating system downtime and associated losses due to business disruption, upset clients, unproductive employees, and distracted executives. Progent's advanced online technical support know-how is especially helpful in environments that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's billing model for remote help is structured to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are invoiced just for the support that you actually get. In contrast to typical remote support companies, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing eliminate scenarios where fast fixes manage to turn into substantial bills. Progent's penchant for disposing of technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of optimized tools and field-proven methodologies which ensure the highest degree of effectiveness for remote technical support and troubleshooting for IT systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's online support team to interface to your computer system remotely without breaching corporate security.

Progent's proven technical support reporting application includes thorough histories describing the support that Progent's clients have received. Progent's authorized consultants have access to the history of all help delivered to every Progent customer by any consultant. This history of anomalies and solutions is organized as a conveniently searchable support knowledge base that permits Progent's remote support experts to share their knowledge company-wide to make sure that the quality of Progent's support services grows daily. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft make available other massive technical support knowledge bases and permit fast access to manufacturers' internal support staff with the result that Progent's remote service specialists are able to arrive at the best solutions in the least time.

Remote technical services available from Progent to clients in Salt Lake City and throughout the state of Utah include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same advanced technology deployed by many of the industry's top enterprises. The ProSight line of outsourced network management services addresses all key aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a single platform to manage the entire threat lifecycle including protection, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so any looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for special IT programs. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these special areas of information technology allows clients to complete major projects economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex issues.

    Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Call Center staff of experienced information technology experts provides your customers in Salt Lake City or anywhere in the state of Utah quick communication with an effective technical support group with years of background offering telephone-based consulting and online diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a solid driver of company efficiency, and Progent's goal is to resolve instead of merely record IT problems.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Experts Team can supply phone-based professional consulting support and education in key business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and training for popular Microsoft applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, custom programming, and education services, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Salt Lake City, or anywhere in the state of Utah, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your business so your computer maintenance is proactive rather than reactive. By anticipating looming problems before they expand into crashes, remote monitoring can minimize disruptive and costly service failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems powered by a variety of operating systems.
How Your Salt Lake City Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Salt Lake City or anywhere in the state of Utah, Progent's online computer support specialists can provide professional and economical IT help the instant your company has to have it. Long experience providing online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to repair IT problems quickly while avoiding the expense and lost productivity associated with on-site service calls.

Even if your Salt Lake City organization relies on a local independent consultant or maintains an in-house IT staff that know how to deal with typical computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to resolve unexpected network emergencies or especially challenging integration problems.

Benefits of Progent's IT Support for Offices in Salt Lake City
Progent's online network troubleshooting services allow your Salt Lake City organization to have the benefits of timely, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your information system will derive greater business value by becoming increasingly reliable, efficient, and secure. Benefits to your company include:

  • Seamless virtual expansion of your local IT resources
    For most offices in Salt Lake City and throughout Utah, nearby computer support resources, whether consisting of independent consultants or an in-house IT staff, can resolve the majority of network problems. On the other hand, major troubles sometimes spring up when your regular resources are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your usual service technicians. In these situations, Progent's on-call service professionals give you an easy, quick, and economical way to augment your regular help and to pass on useful information to increase your ability to resolve future problems locally.

  • Less Reliance on Individual Consultants
    For IT support, smaller companies often rely on independent freelance service providers. Although independent service people carry less internal costs than big consulting firms and can often charge lower rates, they are often overextended, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the absence of backup personnel may force your company to go without help during an IT crisis. As your company expands, system unavailability and trouble with critical software become more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of reserve service expertise to make sure your IT system remains available.

  • Create a Scalable Foundation for Smooth Expansion
    Companies typically begin with an IT architecture created on a shoestring budget. Lacking a strong framework, slap-dash fixes often get piled on top of a weak foundation. When a company grows, stability and expandability problems can impede the success of the business. These badly built environments require proper analysis, intelligent long-term planning, and broad-based IT expertise to upgrade to a system infrastructure able to provide the stable foundation to meet vital business requirements and facilitate future expansion.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller organizations need advice and technical education to negotiate an ever more complicated maze of technology alternatives capable of accelerating business growth and improving productivity. These companies hardly need a computer consultant who is trying to resell a specific vendor's technology. IT support and product selling can lead to a situation where the recommended solution is built around a predetermined technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to align technical consulting with the real needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT knowledge, fine tuned remote support software, and understanding of enterprise networking allow companies to avoid the limitations associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

How Does Our Company Begin Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.