Fast and Affordable Online Help for Salt Lake City Utah Networks
For organizations located in Salt Lake City Utah, Progent offers online support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve complex networking problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic jobs.
Progent's online technical support engineers provide exceptional value because they possess the real-world background and are equipped with the sophisticated technology needed to solve the majority of information system issues quickly. This reduces immediate expenses since service calls accumulate fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your site. Your company saves additionally with incidental costs by minimizing or eliminating network downtime and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's advanced online technical support expertise is particularly helpful in environments that depend on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.
Progent's pricing model for online help is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike many remote support firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for billing do away with scenarios where fast repairs manage to end up as big tabs. Progent's penchant for solving technical issues quickly means you saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized tools and field-proven processes that promote the highest degree of effectiveness for online engineering help and troubleshooting for information systems of any size. Progent offers safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's Technical Response Center to link to your system remotely without compromising corporate security.
Progent's proven technical support reporting system stores comprehensive histories of all support that Progent's customers have received. Progent's authorized engineers have access to the specifics of assistance provided to each Progent client by every consultant. This archive of problems and fixes is structured as a readily retrievable proprietary knowledge base that allows Progent's online support engineers to share their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and allow priority access to vendors' in-house product engineers so Progent's online service specialists are able to come up with the most efficient solutions quickly.
Online support offered by Progent to businesses in Salt Lake City Utah include:
Certified MS Windows Support
Progent's Microsoft-premier online support professionals offer computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help you with a broad range of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable desktop consulting and support services to assist your business to deploy, integrate, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for networking engineers, and certifies a consultant's networking knowledge at the expert level. Cisco CCIEs can resolve even the most stubborn challenges associated with network design, installation, management, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with IOS Software network management tools and coming up with alternate approaches or identifying program patches. CCIEs represent an exceptional cost-effectiveness because their depth of experience allows them to find solutions for problems quickly. In many instances, less seasoned engineers can wrestle for hours or days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system by means of sophisticated on-line troubleshooting tools to perform quick, secure, and economical analysis and remediation.
Salt Lake City Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
Progent locations in Salt Lake City Area
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading family of networking appliances by providing consulting services that include:
CISSP and ISSAP Premier Network Security Professionals
Progent's qualified CISM and CISSP security and compliance consultants offer a variety of security services to improve the safety of your Windows, macOS and OS X, or Linux environment against assaults or assist your business to recover rapidly after a serious breach. Security services available from Progent include: thorough information security and compliance assessment using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; installing firewalls; designing secure mechanisms for off-site and mobile communication; protecting your email infrastructure from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent offers expert remote support services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide remote support services to address a wide array of information technologies including system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in environments that incorporate Linux and Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent online assistance analyzing problems affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical aspects of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, apps and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to provide web-based control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract IT projects. Billing charges for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important areas of information technology enables clients to execute critical projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Salt Lake City Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most problems.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center staff of veteran information technology consultants gives your clients in Salt Lake City Utah fast communication with an efficient technical support resource with substantial experience offering telephone-based consulting and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center the reputation as a solid enabler of business efficiency, and Progent's aim is to resolve rather than simply record network issues.
- Applications Support: Training, Programming, and Integration
Progent's Applications Consulting staff offers online advanced engineering support and education in special business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's expertise, custom programming, and education services, refer to Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in Salt Lake City Utah remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your environment so your network maintenance is proactive and automated. By anticipating potential trouble spots before they grow into full-scale emergencies, proactive monitoring can minimize inconvenient and costly service crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks based on a combination of OS platforms.
To get in touch with Progent about emergency remote support with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Salt Lake City Utah, Progent's phone-based computer support specialists are ready to deliver professional and affordable system help the instant your business needs it. Long experience providing online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to repair computer problems rapidly while avoiding the expense and lost time associated with on-site service visits.
Even if your Salt Lake City business relies on a local independent consultant or employs a full time organization that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to solve unexpected system crises or particularly tough integration projects.
Details of Progent's Online Computer Services for Salt Lake City Utah
Progent's phone help, Internet-based repair, system security expertise, and system administration services give businesses in Salt Lake City Utah unparalleled leverage for your support investment. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's professionals can provide your organization world class IT support while permitting you to eliminate the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Salt Lake City Utah and is also ideal for customers in geographic regions that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a wide array of Microsoft support utilities, technical information, and on-going education.
- By the Minute Rates to Reduce Expenses
Progent offers online help on a minute-by-minute billing plan, so you are billed only for the services you use. Progent has no minimum charge for online support and requires no periodic retainer for support services provided during regular working hours. This protects you from facing big bills for quick repairs.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide access to authorized professionals with skill in designing, implementing, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's core support services include technology integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk Co-management services. Progent's Application Experts group can provide world-class consulting expertise in specific business applications. Help available from the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Training
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Application Development
MySQL Management Support and Software Programming
Amazon MWS Software Integration
By offering a full service one-stop resource for IT generalists and specialists, Progent is able to deliver fast, affordable, and thorough information technology solutions that align with the special needs of your company.
- Advanced Remote Connectivity Software
Protected online connectivity allows Progent's service experts to observe precisely what your customers see. This makes it easier to find quick fixes to issues that could otherwise require an expensive onsite visit. State-of-the-art online access software and experienced engineers together enable Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated system analysis.
- Compatibility with Popular VPN Products
Progent supports secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum Network Uptime
For businesses with vital applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended specifically for budget-conscious companies whose clients need instant recourse to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT expertise, fine tuned remote support tools, and understanding of enterprise networking enable offices to avoid the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Start Getting Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Entire Line of Server Platforms
Progent offers world-class support for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment consulting, Windows Server 2008 expertise, Windows 2003 maintenance, MS Exchange 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person help by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services delivered during regular business hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast solutions so you won't be forced to allow simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent faces little competition. Businesses who utilize familiar independent consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing potential issues before they cause lost productivity, system monitoring can keep your information network from stressful and expensive availability disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.