Fast and Affordable Online Help for Salt Lake City Utah Networks
Immediate Phone Help for Salt Lake City NetworksFor organizations located in Salt Lake City Utah, Progent offers online support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve complex networking problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic jobs.

Progent's online technical support engineers provide exceptional value because they possess the real-world background and are equipped with the sophisticated technology needed to solve the majority of information system issues quickly. This reduces immediate expenses since service calls accumulate fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your site. Your company saves additionally with incidental costs by minimizing or eliminating network downtime and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's advanced online technical support expertise is particularly helpful in environments that depend on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.

Progent's pricing model for online help is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike many remote support firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for billing do away with scenarios where fast repairs manage to end up as big tabs. Progent's penchant for solving technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized tools and field-proven processes that promote the highest degree of effectiveness for online engineering help and troubleshooting for information systems of any size. Progent offers safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's Technical Response Center to link to your system remotely without compromising corporate security.

Progent's proven technical support reporting system stores comprehensive histories of all support that Progent's customers have received. Progent's authorized engineers have access to the specifics of assistance provided to each Progent client by every consultant. This archive of problems and fixes is structured as a readily retrievable proprietary knowledge base that allows Progent's online support engineers to share their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and allow priority access to vendors' in-house product engineers so Progent's online service specialists are able to come up with the most efficient solutions quickly.

Online support offered by Progent to businesses in Salt Lake City Utah include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical aspects of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, apps and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to provide web-based control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract IT projects. Billing charges for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important areas of information technology enables clients to execute critical projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most problems.

    Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran information technology consultants gives your clients in Salt Lake City Utah fast communication with an efficient technical support resource with substantial experience offering telephone-based consulting and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center the reputation as a solid enabler of business efficiency, and Progent's aim is to resolve rather than simply record network issues.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting staff offers online advanced engineering support and education in special business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's expertise, custom programming, and education services, refer to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Salt Lake City Utah remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your environment so your network maintenance is proactive and automated. By anticipating potential trouble spots before they grow into full-scale emergencies, proactive monitoring can minimize inconvenient and costly service crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks based on a combination of OS platforms.
How Your Salt Lake City Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote support with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Salt Lake City Utah, Progent's phone-based computer support specialists are ready to deliver professional and affordable system help the instant your business needs it. Long experience providing online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to repair computer problems rapidly while avoiding the expense and lost time associated with on-site service visits.

Even if your Salt Lake City business relies on a local independent consultant or employs a full time organization that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to solve unexpected system crises or particularly tough integration projects.

Details of Progent's Online Computer Services for Salt Lake City Utah
Progent's phone help, Internet-based repair, system security expertise, and system administration services give businesses in Salt Lake City Utah unparalleled leverage for your support investment. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's professionals can provide your organization world class IT support while permitting you to eliminate the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT expertise, fine tuned remote support tools, and understanding of enterprise networking enable offices to avoid the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Start Getting Remote Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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    Progent can provide expert online support to help companies connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that utilize on-premises resources along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration services that include Azure hybrid cloud planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.

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    Even if your company has a minimal computer services group and a modest IT budget, your information network can still have the same high availability and performance that once required a large internal support organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-premier network consultants, the most recent network management software for proactive monitoring and alerts, and economical service packages such as a help desk service to keep your vital business applications and hardware up and running.

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    SQL Server 2005 offers indispensable, familiar tools to computer professionals and network users, lessening the difficulty of designing, integrating, administering, and using enterprise data and analytical applications in environments ranging from handheld devices to enterprise data systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 require an IT consultant with hands-on expertise and wide knowledge in planning and deploying information-based, end-to-end business IT applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft integration, assures you success in designing, configuring and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.

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    Progent can provide small and medium-size organizations supplemental or fully outsourced Help Desk call center services for offsite workers.

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    Progent's pricing model is to charge for remote service and on-premises help per minute. Consequently, you pay just for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you will not be tempted to permit simple problems to stay unaddressed.

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    Progent offers support expertise for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to select, deploy, and manage a WatchGuard Firewall appliance that fits your network security requirements and budget. Progent can assist you to manage outdated WatchGuard firewalls or upgrade efficiently to modern WatchGuard firewall solutions.

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    Progent's Microsoft-certified consultants can provide online and onsite expertise for organizations of all sizes to assess the benefits of migrating to Microsoft Skype for Business from any release of Lync Server or Office Communications Server. Progent can assist your business to design an on-premises, cloud or hybrid topology; integrate Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Office 365; configure HA solutions; connect Skype for Business with your PSTN gateway; and integrate third-party communication systems such as Cisco Video Interop Server. Progent's certified data security experts can assist you design and validate a security environment for your Skype for Business deployment that is compliant with government and industry standards.

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    Microsoft has made a strong effort to enable seamless hybrid networks that integrate Office 365 Exchange Online and local Exchange deployments. This allows you to have some mailboxes located at your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can help you with any facet of planning, implementing and debugging your hybrid Office 365 Exchange Online solution. Progent's Exchange consultants can deliver as-needed expertise to help you through challenging technical bottlenecks and also can provide extensive project management outsourcing to ensure your hybrid Office 365 solution is successfully completed on time and within budget.

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    Progent's Microsoft-certified SQL Server developers and DBAs can provide online expertise to assist organizations of all sizes to build, administer, and maintain applications based on Microsoft's SQL Server RDBMS and .NET architecture. Progent's SQL Server consultants can provide support for any element of the application life cycle in solutions that range from small office databases to VLDB applications and enterprise-class data warehousing.

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    Progent's certified ISA Server 2004 consultants have long backgrounds with Internet Security and Acceleration Server configuring ISA Server-based security solutions for information systems with many sites, remote workers, and line-of-business web applications. Progent's ISA Firewall consultants can help your company in planning and deploying an installation of ISA 2000 Server or ISA 2004 Server that supports your information security requirements without adversely restricting your IT system productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other later editions of Internet Security and Acceleration Server.

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