Immediate Online Help for Salt Lake City Networks
For organizations in Salt Lake City or anywhere in Utah, Progent provides online support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, as well as the assistance of CISSP-certified security experts to help with high-level security architecture and diagnostic jobs.
Progent's remote support experts offer excellent leverage due to the fact that they possess the real-world experience and have access to the sophisticated tools needed to resolve most information system problems rapidly. Efficient support reduces immediate costs since solutions use up minimal billable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your company benefits additionally in indirect expenses by minimizing or avoiding system outages and associated costs stemming from business disruption, disgruntled clients, idle workers, and distracted management. Progent's advanced remote technical support expertise is especially helpful for businesses that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.
Progent's pricing model for online support is designed to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you pay just for the services that you actually get. In contrast to many remote service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing prevent scenarios where speedy. minor repairs somehow end up as substantial invoices. Progent's skill at solving problems quickly means you spends less cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an array of optimized technologies and field-proven methodologies which allow the highest level of efficiency for online engineering help and repair for IT systems of all sizes. Progent offers secure VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's online support team to interface to your company's environment without compromising corporate security.
Progent's advanced technical support database system includes extensive documentation describing the support that Progent's clients have received. Progent's team service personnel have the benefit of the records of services delivered to each Progent customer by every consultant. This history of issues and responses is stored as an easily retrievable support database that enables Progent's online technical professionals to communicate their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's high-level certifications and working relationships with key vendors including Cisco and Microsoft make available additional extensive technical databases and allow priority response from manufacturers' in-house product engineers with the result that Progent's online service specialists can arrive at the most efficient solutions in the least time.
Online technical services provided by Progent to customers in Salt Lake City and throughout the state of Utah include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote support experts offer network repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting, Skype for Business Server planning and deployment consulting, Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop services to assist your company to deploy, configure, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE credential is the top accreditation for networking engineers, and certifies a person's network technology skills at the master level. Cisco-qualified CCIEs can handle even the most complex challenges encountered in network design, installation, administration, security, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS Software network administration utilities and developing workarounds or locating program updates. CCIEs are an exceptional cost-effectiveness because their broad expertise allows them to resolve problems rapidly. In many instances, less seasoned service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can interface to your network via sophisticated on-line troubleshooting technology in order to perform quick, safe, and economical diagnosis and remediation.
Salt Lake City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
Progent locations in the Salt Lake City Metro Area
Progent's CCIEs offer assistance with the complete line of Cisco's market leading selection of infrastructure products. Cisco technology expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support services, Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet APs deployment help, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Setup and troubleshooting support, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Professionals
Progent's certified CISM and CISSP cybersecurity experts can provide a range of system protection services to enhance the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or assist your company to recuperate rapidly after a damaging breach. Security support services offered by Progent cover thorough data security and compliance analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; installing firewalls; designing safe architectures for remote and mobile communication; securing your email infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support services to help businesses of any size connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that combine physical IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent process for restoring applications and services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based support services to address a wide range of computer technologies such as system infrastructure, email solutions, system and process security, plus UNIX and Windows integration. For server economization and simplified management in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for solving network problems promotes quick escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency online help resolving problems affecting UNIX/Linux systems based on leading versions of UNIX including:
Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the world's top enterprises. The ProSight portfolio of network management outsourcing services addresses all critical aspects of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver web-based control and comprehensive protection for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based online consulting services include:
How Your Salt Lake City Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís shared Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center staff of veteran information technology professionals gives your customers in Salt Lake City or anywhere in the state of Utah immediate assistance from an effective network service resource with years of experience delivering telephone-based help and online troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk recognition as a key contributor to company success, and Progent's intent is to fix instead of just record IT problems.
- Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts staff offers online professional engineering support and training in special application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, custom programming, and training services, see Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Salt Lake City, or anywhere in the state of Utah, online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your business so your network maintenance is proactive and automated. By detecting emerging issues before they expand into network outages, system monitoring can ward off disruptive and expensive service failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or networks powered by a variety of operating systems.
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Salt Lake City or anywhere in the state of Utah, Progent's online network support specialists are ready to provide professional and cost-effective system help the moment your organization has to have it. Long experience delivering online repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine online access tools to solve computer problems rapidly while eliminating the expense and lost time associated with on-site support calls.
Even if your Salt Lake City company deals with a regular freelance consultant or employs a full time IT staff that can deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either lack the time or the knowledge to resolve sudden system emergencies or particularly complicated integration projects.
Benefits of Progent's Network Help for Organizations in Salt Lake City
Progent's online network troubleshooting services enable your Salt Lake City business to experience the benefits of immediate, world-class network support without the cost of maintaining an in-house IT staff. Your information system will acquire added business value by being more reliable, productive, and secure. Advantages to your business include:
- Seamless virtual expansion of your local support resources
For most companies in Salt Lake City and throughout Utah, local computer service resources, whether consisting of freelance consultants or a full-time IT staff, can take care of typical technical problems. However, major troubles might occur when local resources are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your local support people. In these cases, Progent's online service professionals provide an easy, fast, and economical solution to augment your local help and to pass on valuable knowledge to improve your capability to handle future issues in-house.
- Reduced Dependence on Individual Service Providers
For network maintenance, smaller companies commonly depend on individual freelance service providers. Although freelance service people have less internal costs than big consulting companies and can often charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of fallback personnel may force your company to wait for help during an IT crisis. As your network grows, network unavailability and problems with vital software become more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of backup support experts to make sure your IT system is always available.
- Create a Solid Foundation for Seamless Expansion
Companies typically start with an information architecture created on a shoestring budget. Without a proper framework, band-aid repairs often get piled on top of a weak foundation. As a network grows, stability and expandability problems can impede the productivity of the organization. These poorly designed environments need careful analysis, smart long-term planning, and extensive technical expertise to upgrade to a network infrastructure that can offer the stable foundation to handle critical business requirements and facilitate future expansion.
- Work with Solution Providers Instead of Product Sellers
Smaller companies need guidance and technical training to negotiate an ever more complicated array of product options capable of promoting business success and enhancing productivity. Businesses hardly need a computer consultant who is motivated to resell a specific vendor's technology. IT support and product selling can lead to a situation where the recommended
solution is designed around a profitable technology instead of the genuine needs of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to align IT expertise with the real interests of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of IT background, fine tuned support software, and familiarity with corporate IT allow businesses to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Start Receiving Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad range of IT tasks for an extensive mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This ensures that you get not only expert technical capability, but also a support engineer with proven methods for applying technical knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person visits per minute. Consequently, you are billed only for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no initialization fee and requires no retainer for support services delivered during regular business hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you won't be forced to permit minor problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small support firms who provide minimal documentation or details of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation sent by each staff member to each customer. The discipline of documenting and organizing support records results in more effective support and eliminates a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few support firms to provide 24x7 remote tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your IT network from stressful and costly availability losses.
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.