Immediate Online Technical Support for Salt Lake City IT Networks
Urgent Online Support for Salt Lake City SystemsFor businesses located in Salt Lake City or anywhere in the state of Utah, Progent provides online help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve complex networking issues, as well as the services of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting jobs.

Progent's online technical support engineers offer exceptional leverage because they have the real-world background and are equipped with the sophisticated technology needed to resolve most information system issues rapidly. This lowers direct expenses because service calls require minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your office. Your organization saves even more with incidental costs by reducing or avoiding network downtime and associated costs resulting from business discontinuity, upset clients, idle workers, and distracted management. Progent's advanced remote technical support expertise is particularly helpful in environments that depend on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for online help is designed to stretch your IT service investment. Progent charges by the minute for phone consulting, so you owe exclusively for the services that you receive. In contrast to many remote support organizations, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for billing save you from situations where speedy. minor repairs manage to turn into major bills. Progent's skill at handling problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven processes which ensure the maximum degree of efficiency for online technical support and troubleshooting for information systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to access your company's network remotely without breaching system security.

Progent's sophisticated service reporting system keeps thorough histories of all support that Progent's customers have received. Progent's staff engineers have the benefit of the history of assistance rendered to every Progent customer by every engineer. This history of issues and responses is organized as an easily retrievable support database that allows Progent's remote technical engineers to share their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up additional massive technical support databases and allow quick access to vendors' internal product engineers so Progent's online service specialists are able to find the most efficient solutions in the least time.

Remote services offered by Progent to companies in Salt Lake City and anywhere in the state of Utah include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services intended to allow small and mid-size businesses to utilize the same advanced IT solutions used by some of the industry's top enterprises. The ProSight series of network monitoring and management services covers all key facets of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including protection, identification, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical files, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious management processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT projects. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows clients to execute critical projects within budget and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are well suited for businesses who lack the money or time to support an internal Help Desk Call Center but who want quick response from a reliable Help Desk with professional phone assistance as well as the ability to escalate complex problems to advanced engineers.

    Progent's Help Desk consulting support can guide you in creating an efficient new Help Desk or enhancing your established one, selecting or enhancing Help Desk software products to handle the unique needs of your business, or adding temporary phone support personnel to supplement your internal Call Center group during demanding situations such as software transitions, major upgrades, or rolling out brand new applications.

    Progent's Call Center staff of seasoned information technology professionals gives your customers in Salt Lake City or anywhere in the state of Utah immediate access to an effective support group with years of experience delivering phone help and online troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk recognition as a key driver of business success, and Progent's intent is to solve instead of simply annotate technical problems.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Group offers online professional engineering support and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, programming, and education for Microsoft applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, custom development, and education offerings, visit Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Salt Lake City, or anywhere in the state of Utah, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your business so your IT maintenance is proactive rather than reactive. By spotting looming issues before they expand into crashes, system monitoring can head off stressful and expensive information system breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that support a mix of operating systems.
How Your Salt Lake City Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Salt Lake City or throughout the state of Utah, Progent's online computer support specialists can provide effective and economical IT support whenever your business has to have it. Long experience providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to solve computer problems quickly while eliminating the expense and lost time associated with in-person support visits.

Even if your Salt Lake City office deals with a regular freelance consultant or maintains a full time organization that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent remote extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to solve unexpected network crises or especially complex integration problems.

Advantages of Progent's IT Support for Offices in Salt Lake City
Progent's online IT consulting services allow your Salt Lake City company to enjoy the benefits of timely, expert IT support without the expense of managing an in-house IT organization. Your network will acquire added business worth by becoming more available, productive, and protected. Advantages to your business include:

  • Seamless virtual extension of your local IT resources
    With most companies in Salt Lake City or anywhere in Utah, local computer service providers, whether consisting of outside consultants or a full-time maintenance staff, can deal with the majority of technical problems. On the other hand, major troubles sometimes strike when local resources are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your local support people. In these cases, Progent's online support experts offer an easy, fast, and economical way to supplement your regular resources and to convey useful knowledge to increase your ability to deal with downstream problems in-house.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller offices often rely on individual freelance consultants. Although independent consultants have less internal costs than larger consulting companies and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in class, the lack of fallback help may force your company to wait for help during an IT crisis. As your company grows, system unavailability and trouble with critical software are more expensive. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a ready source of reserve service experts to make sure your network is always up and running.

  • Build a Solid Basis for Smooth Growth
    Companies often start with an information architecture implemented on a shoestring budget. Without a strong infrastructure, slap-dash repairs often get thrown onto an unstable foundation. When a company grows, stability and expandability problems can hinder the success of the organization. Such poorly designed systems need proper assessment, smart strategic planning, and wide IT knowledge to evolve to a network architecture able to provide the solid foundation to meet vital business demands and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller offices require guidance and technical education to navigate through an ever more complex maze of product options available for accelerating business growth and improving productivity. Businesses do not need a network consultant who is trying to resell a certain vendor's technology. Network support and product sales can result in a situation where the recommended solution is designed around a profitable technology rather than the genuine requirements of a business. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to match IT expertise with the real interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT knowledge, refined support tools, and understanding of corporate IT allow companies to escape the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

How Does Our Company Begin Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.