Fast Remote Help for Salt Lake City Computer Systems
For organizations in Salt Lake City or anywhere in the state of Utah, Progent provides remote technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic jobs.
Progent's remote support experts offer excellent value due to the fact that they possess the real-world experience and have access to the sophisticated technology required to resolve the majority of information system problems rapidly. Efficient support reduces direct costs since solutions require minimal billable minutes. Remote help also avoids the cost of sending a consultant to your site. Your company benefits even more with incidental costs by reducing or eliminating network downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support experience is especially important in environments that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's pricing policy for online support is designed to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you owe just for the support that you actually get. Unlike many online support firms, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for billing do away with situations where speedy. minor repairs manage to turn into large invoices. Progent's penchant for solving technical issues efficiently means you saves money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized technologies and proven processes which promote the maximum level of efficiency for online technical support and troubleshooting for information networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's remote service group to access your company's system without compromising corporate security.
Progent's powerful customer support database system stores comprehensive records for all support that Progent's customers have received. Progent's authorized consultants have the benefit of the history of all help rendered to each customer by any engineer. This archive of problems and solutions is stored as a readily searchable proprietary knowledge base that enables Progent's remote technical engineers to share their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft open up other vast technical databases and permit fast access to vendors' in-house engineering staff so Progent's online consulting specialists can arrive at the best solutions quickly.
Online technical services available from Progent to companies in Salt Lake City and throughout the state of Utah include:
Authorized Windows Support
Progent's Microsoft-expert remote service engineers can deliver computer problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop services to assist you business to install, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration help plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for networking engineers, and validates an individual's network technology skills at the master level. Cisco CCIEs can handle even the most complex challenges surrounding network design, integration, management, security, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating software patches. Cisco CCIEs provide exceptional value since their deep expertise enables them to solve problems quickly. In typical cases, less seasoned service providers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment using state-of-the-art on-line support technology in order to provide fast, secure, and affordable diagnosis and remediation.
Salt Lake City Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
Progent locations in Salt Lake City Area
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading family of infrastructure devices. Cisco networking consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting and support, Cisco Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Access Points consulting expertise, Cisco wireless controllers integration consulting, Cisco VPN Consulting help, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Engineers
Progent's qualified CISM and CISSP cybersecurity experts can provide a variety of system protection services that can enhance the defenses of your Windows, Apple macOS and OS X, Linux network against assaults or assist your business to clean up rapidly after a damaging penetration. Security services available from Progent cover in depth data security and compliance evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; fast recovery from malicious assaults; installing firewalls; establishing secure mechanisms for remote and mobile connectivity; guarding your messaging system against spam and DHA attacks; and initiating 24x7 proactive monitoring.
Progent can provide expert online support services to help companies of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent process for restoring services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can generate reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote support services to address a broad spectrum of information technologies such as system infrastructure, email systems, system and process security, plus UNIX/Linux and Windows integration. For server economization and easy management in environments that include Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with migration from older applications to MS Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network issues promotes fast escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can offer emergency online assistance resolving anomalies within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate services intended to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top corporations. Progent's ProSight line of IT management outsourcing services covers all critical facets of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack progression including blocking, identification, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver centralized management and world-class security for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your Progent consultant so any potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup/recovery environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your Salt Lake City Company Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Call Center service options for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís shared Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the top PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center staff of veteran information technology consultants gives your workers in Salt Lake City or anywhere in the state of Utah instant assistance from an effective network service resource with substantial experience providing phone help and remote troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a crucial contributor to business efficiency, and Progent's goal is to fix instead of just record network issues.
- Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting Team offers online professional consulting expertise and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more about Progent's expertise, programming, and education services, visit Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in Salt Lake City, or anywhere in the state of Utah, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your business so that your IT support is proactive rather than reactive. By spotting emerging issues before they evolve into full-scale emergencies, system monitoring can ward off disruptive and costly information system crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems that support multiple platforms.
To contact Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Salt Lake City or throughout the state of Utah, Progent's online network support specialists can deliver professional and economical system help whenever your company requires it. More than 15 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to repair IT problems rapidly while eliminating the expense and lost time that comes with on-premises service visits.
Even if your Salt Lake City business works with a regular freelance support technician or employs an in-house IT staff that know how to handle typical computer problems, Progentís Microsoft certified consultants can still provide a convenient and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the availability or the experience to deal with unexpected network crises or particularly complicated integration problems.
Features of Progent's Online Computer Services for Salt Lake City
Progent's phone help, Internet-based troubleshooting, network security consulting, and network administration services offer offices in Salt Lake City or anywhere in the state of Utah unparalleled leverage for your IT investment. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk call center support and system management, Progent's experts can provide your company enterprise-level IT support while allowing you to eliminate the expense and hassle of carrying a large internal IT staff. Highlights of Progent's online help services include:
- Immediate Phone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to companies in Salt Lake City and is also ideal for networks in geographic regions of Utah that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad selection of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Rates to Minimize Expenses
Progent offers remote support on a by-the-minute basis, so you pay only for the services you use. Progent requires no minimum fee for phone support and asks for no monthly retainer for support services provided during regular working hours. This saves you from facing big invoices for quick repairs.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco can provide help from on-staff specialists with skill in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Team
Progent's basic support services include system integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk sharing services. Progent's Experts group can provide world-class consulting support in specific business applications. Support available from the Application Experts Group covers:
Dynamics GP Consulting and Customization
MS Project and Project Online Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management Support and Software Development
MySQL Management and Application Design
Apple Macintosh Help
Amazon Marketplace Web Service Software Integration
By offering a convenient one-stop resource for IT generalists and application experts, Progent can deliver fast, cost-effective, and thorough IT solutions that fit the specific requirements of your company.
- Advanced Online Connectivity Tools
Secure online connectivity permits Progent's service professionals to see precisely what your users see. This makes it easier to find fast solutions to issues that might otherwise require an expensive personal service call. State-of-the-art online access tools and experienced technicians together enable Progent to resolve most network problems quickly and affordably. Progent is a pioneer in online support and automated network monitoring.
- Compatibility with Mainstream VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Support for High System Uptime
For businesses with vital applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this service can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed specifically for budget-conscious organizations whose clients require immediate access to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical background, fine tuned support software, and understanding of enterprise networking enable companies to escape the limitations of excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry background, at the front lines of IT service, executing a wide variety of IT projects for a large mix of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support team. This ensures that you get not just expert technical help, but also a support engineer with field-tested approaches for applying technical knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits per minute. As a result, you pay just for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services provided during regular business hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for quick fixes so you will not be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Companies who utilize familiar freelance consultants or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and productive.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to offer round-the-clock network monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.