Fast and Affordable Remote Help for Salt Lake City Computer Networks
Immediate Remote Technical Support for Salt Lake City NetworksFor organizations located in Salt Lake City or anywhere in the state of Utah, Progent offers online technical support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging networking issues, plus the assistance of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting issues.

Progent's remote support engineers provide excellent leverage because they possess the real-world background and have access to the advanced technology needed to solve most network problems rapidly. This lowers immediate costs because solutions require fewer billable minutes. Online help also eliminates the cost of sending an engineer to your site. Your company benefits even more in incidental costs by reducing or avoiding system outages and related losses due to business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive remote technical support know-how is particularly helpful for organizations that depend on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.

Progent's billing policy for remote help is structured to stretch your IT service investment. Progent charges by the minute for phone assistance, so you owe just for the services that you actually get. Unlike many remote support firms, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for billing do away with scenarios where quick fixes somehow turn into major tabs. Progent's penchant for solving technical issues efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of customized technologies and field-proven methodologies that allow the maximum degree of effectiveness for remote consulting and repair for IT systems of all sizes. Progent offers secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the staff of Progent's Technical Response Center to link to your company's system without compromising network security.

Progent's advanced service database system includes extensive histories describing all support that Progent's customers have been provided. Progent's authorized consultants have access to the records of support rendered to each Progent customer by every Progent engineer. This archive of trouble tickets and solutions is structured as a quickly searchable support database that permits Progent's online support professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of accreditations and working relationships with major vendors including Cisco and Microsoft open up other vast technical knowledge bases and permit priority response from manufacturers' in-house product engineers so Progent's remote service specialists can come up with the most efficient solutions promptly.

Remote support provided by Progent to customers in Salt Lake City and throughout the state of Utah include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to utilize the same advanced technology used by many of the world's leading enterprises. The ProSight series of IT management outsourcing services covers all critical areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital data, apps and VMs that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to deliver centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT programs. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these special fields of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center support alternatives for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Call Center consulting support can aid you in establishing an efficient new Help Desk Call Center or revamping your existing organization, identifying or modifying Help Desk Call Center software products to meet the unique needs of your business, or providing temporary phone support personnel to work with your in-house Call Center resources to handle high-demand scenarios like software migrations, major updates, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran network professionals provides your workers in Salt Lake City or anywhere in the state of Utah instant assistance from an efficient technical support resource with extensive background providing phone support and remote troubleshooting for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center recognition as a major contributor to business efficiency, and Progent's target is to fix rather than simply track network problems.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting staff offers phone-based professional consulting expertise and training in specific application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, custom programming, and education offerings, refer to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Salt Lake City, or anywhere in the state of Utah, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so that your IT support is proactive and automated. By spotting potential issues before they result in downtime, remote monitoring can avoid stressful and costly information system failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or environments powered by multiple OS platforms.
How Your Salt Lake City Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Salt Lake City or throughout the state of Utah, Progent's phone-based computer support engineers are ready to provide professional and affordable system support whenever your business needs it. Long experience providing online repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to solve network problems quickly while avoiding the cost and lost productivity that comes with on-premises service visits.

Even if your Salt Lake City office has a local freelance support technician or employs a full time organization that know how to handle day-to-day network problems, Progentís Microsoft certified consultants can still offer a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to handle unexpected network emergencies or especially tough integration projects.

Benefits of Progent's Network Help for Offices in Salt Lake City
Progent's online technical help services allow your Salt Lake City business to realize the benefits of timely, world-class IT support without the expense of managing an in-house IT organization. Your network will derive greater business value by becoming increasingly available, efficient, and protected. Advantages to your business include:

  • Seamless virtual expansion of your on-site support resources
    With most companies in Salt Lake City and throughout Utah, nearby network service providers, whether made up of independent consultants or an in-house IT staff, can take care of the majority of network issues. However, IT crises might spring up when your regular resources are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local service technicians. In these situations, Progent's online support professionals offer an easy, fast, and budget-friendly solution to augment your regular resources and to transfer useful knowledge to increase your ability to handle future issues locally.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller offices often depend on independent freelance service providers. Although freelance service people carry smaller internal costs than big consulting companies and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the absence of backup help may require your company to go without help during an emergency. As your company expands, system unavailability and problems with vital applications become more costly. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers an on-call source of reserve service expertise to insure your network remains up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Organizations typically begin with an IT system implemented on a modest budget. Without a strong framework, band-aid repairs can get piled onto an unstable foundation. When a company grows, reliability and scalability issues can impede the success of the business. These poorly designed environments need proper analysis, smart strategic planning, and wide technical knowledge to evolve to a system infrastructure that can deliver the stable foundation to handle critical business demands and simplify downstream expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller businesses need advice and technical education to navigate through an ever more complex maze of product options available for promoting business success and improving productivity. These companies do not need a network consultant who is trying to resell a certain vendor's products. IT consulting and product sales can result in a scenario where the proposed solution is built around a predetermined technology rather than the true needs of a business. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to align IT expertise with the best needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical knowledge, refined support tools, and familiarity with enterprise networking allow companies to escape the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, at the forefront of IT service, executing a wide range of technical projects for a large mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This guarantees that you get not only world-class technical capability, but also a consultant with proven methods for applying technical knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site visits per minute. Consequently, you owe just for received support. Progent does not demand a higher rate for off-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no initialization fee and requires no retainer for support services provided during normal working hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you will not be forced to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Companies who utilize trusted freelance consultants or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, protected, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock remote tracking services based on Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can save your information network from painful and costly availability losses.
How Does My Business Start Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.