Fast and Affordable Remote Troubleshooting for Salt Lake City Utah Information Networks
For companies in Salt Lake City Utah, Progent offers remote support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle complex networking problems, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security design and troubleshooting jobs.
Progent's remote support engineers offer excellent value due to the fact that they have the practical background and are equipped with the sophisticated technology necessary to resolve the majority of network issues rapidly. Efficient support reduces immediate expenses because solutions use up minimal billable minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your company saves additionally with incidental expenses by reducing or avoiding network downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote technical support know-how is particularly important for businesses that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's pricing policy for online help is structured to leverage your IT service investment. Progent charges per minute for phone assistance, so you owe just for the services that you receive. In contrast to typical remote service organizations, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing avoid situations where fast solutions somehow turn into substantial bills. Progent's penchant for handling technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested methodologies which ensure the maximum degree of efficiency for online engineering help and troubleshooting for computer networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's Technical Response Center to access your company's network remotely without breaching system security.
Progent's advanced technical support database application stores thorough records of the service that Progent's clients have received. Progent's staff consultants have the benefit of the history of services delivered to each customer by any Progent consultant. This archive of issues and solutions is structured as a readily searchable proprietary knowledge base that permits Progent's online technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and working associations with major vendors such as Cisco and Microsoft make available additional massive support knowledge bases and permit priority response from vendors' internal product engineers with the result that Progent's remote service specialists are able to find optimal resolutions in the least time.
Remote technical services available from Progent to companies in Salt Lake City Utah include:
Certified Windows Support
Progent's Microsoft-expert remote support experts can provide network problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help you with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint 2016 migration consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable desktop support services to assist your company to install, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure professionals, and indicates a consultant's technical skills at the master level. CCIEs can handle even the most difficult problems encountered in network infrastructure planning, integration, management, security, and repair. CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS Software network management tools and developing workarounds or identifying software patches. Cisco CCIEs offer excellent value because their deep expertise permits them to resolve problems rapidly. In many instances, less seasoned consultants can struggle for many hours or even days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your computer system using state-of-the-art remote support technology to provide efficient, safe, and affordable analysis and repair.
Salt Lake City Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.
Progent locations in Salt Lake City Area
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling family of networking devices by providing consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's qualified CISM and CISSP security and compliance consultants can provide a range of system protection solutions that can strengthen the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or assist your company to recuperate quickly following a damaging penetration. Security services available from Progent cover in depth information security and compliance evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm assaults; configuring firewalls; building safe architectures for off-site and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting support to help companies of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that utilize local resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a consistent workflow for recovering applications and services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and patches and can produce reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for administering private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote consulting services to address a wide array of computer technologies such as network architecture, email solutions, network and operational security, plus UNIX and Windows coexistence. For server economization and simplified management in environments that incorporate Linux and Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Windows or Linux environments. Progent's group-oriented approach to resolving network problems promotes quick escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.
Important Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's leading corporations. The ProSight line of network management outsourcing services addresses all key facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver web-based management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management staff and your Progent consultant so that any potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special IT projects. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows customers to complete major projects within budget and on schedule. Progent's special online engineering services include:
How Your Salt Lake City Business Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Call Center support programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center team of experienced network consultants offers your computer users in Salt Lake City Utah fast assistance from an efficient support resource with substantial background offering phone support and remote diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk recognition as a major contributor to company efficiency, and Progent's goal is to resolve instead of just track network problems.
- Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team provides online advanced engineering expertise and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for familiar Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, custom programming, and training offerings, visit Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers businesses in Salt Lake City Utah remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your environment so your computer maintenance is proactive rather than reactive. By detecting potential issues before they cause downtime, automated monitoring can avoid stressful and costly information system failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or networks powered by a mix of OS platforms.
To contact Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Salt Lake City Utah, Progent's online network support engineers can provide expert and cost-effective system help the moment your business needs it. More than a decade of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to solve computer problems quickly while eliminating the expense and lost productivity associated with on-premises service calls.
Even if your Salt Lake City organization relies on a regular independent consultant or employs a full time organization that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote extension of your local resources in cases when your regular service personnel either lack the bandwidth or the experience to handle sudden network crises or especially tough integration projects.
Details of Progent's Online Computer Services for Salt Lake City Utah
Progent's online support, Internet-based troubleshooting, system security expertise, and system administration services give offices in Salt Lake City Utah the greatest leverage for your support budget. Whether you require one-time phone support and remote network repair or ongoing Help Desk call center services and system management, Progent's experts can deliver your company world class network support while allowing you to avoid the expense and hassle of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Salt Lake City Utah and is also ideal for customers in more remote areas that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a wide array of Microsoft support utilities, technical information, and continuing education.
- By the Minute Rates to Reduce Expenses
Progent offers remote support on a minute-by-minute billing plan, so you are charged only for the support you use. Progent requires no minimum charge for online help and requires no monthly retainer for services delivered during normal working hours. This protects you from paying big invoices for simple fixes.
- Access to Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco can provide access to authorized specialists who have experience in designing, deploying, and supporting networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's core support services consist of technology integration, MS Exchange consulting, corporate security design, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting expertise in critical application areas. Support available from the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Support
Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL Management Support and Software Design
Apple Macintosh Support
Amazon Marketplace Web Service Programming
By providing a convenient centralized resource for IT generalists and specialists, Progent can tailor timely, inexpensive, and thorough IT solutions that align with the unique requirements of your company.
- Advanced Remote Connectivity Tools
Secure online connectivity allows Progent's service experts to see precisely what your users see. This makes it possible to produce quick fixes to problems that could otherwise require an expensive onsite visit. Sophisticated online connectivity software and expert engineers combine to enable Progent to repair most IT issues rapidly and economically. Progent is a pioneer in offsite support and automated network analysis.
- Compatibility with Popular VPN Products
Progent supports secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Support for High System Uptime
For businesses with mission-critical applications, Progent offers optional round-the-clock online technical services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Services
Progent's Help Desk Call Center services are intended especially for budget-constrained organizations whose clients require instant recourse to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical background, fine tuned support software, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Online Network Help from Progent?
- Certified Knowledge of Microsoft's Entire Family of Server Platforms
Progent can provide in-depth support for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 upgrades, MS Exchange Server 2019 integration, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person visits per minute. Consequently, you are charged just for delivered support. Progent does not impose a higher rate for off-hours or priority support, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no retainer for support services delivered during regular business hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick repairs so you will not be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent has little competition. Companies who utilize trusted independent service providers or who maintain in-house IT staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more reliable, protected, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, system monitoring can keep your IT network from stressful and expensive service disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.