Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry wireless smartphones were once among the most popular products for achieving anytime-anywhere access to email, scheduling, web programs, and other vital business information. Progent can provide San Antonio, Texas companies support from BlackBerry-certified experts who can assist companies to manage existing BlackBerry deployments or migrate efficiently to a modern mobile solution.

As the sophistication of small company networks has increased, and as the demand for enterprise-class protection, dependability, and disaster recovery has grown to be the norm for businesses regardless of size, effective integration and maintenance of RIM BlackBerry solutions has become increasingly difficult. To handle issues such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email systems and shared databases, small businesses frequently resort to outside support firms who specialize in BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-certified consultants who can help small organizations to plan, administer, and repair BlackBerry-based solutions economically and effectively, eliminating the necessity for an in-house BlackBerry technology specialist and lowering the expense and stress of maintaining mobile work groups. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This range of experience, combined with Progent's efficient online support capabilities, gives small companies a budget-friendly alternative for incorporating BlackBerry products productively into their IT network.

Progent's engineers can help you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your data and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to help you monitor and support BlackBerry devices across your business, recommend security policies that make sense for your company, develop custom wireless applications, and make sure that your IT network architecture is appropriately designed to handle your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your regular backup procedures so that it can be restored quickly and safely.

Consulting and Technical Help for BlackBerry Enterprise Server
RIM's high-end platform for administering big collections of BlackBerry devices is the BlackBerry Enterprise Server (BES). This sophisticated tool allows Exchange Server, IBM Lotus Domino, or Novell GroupWise clients to transmit and receive messages that are encrypted during transit to ensure maximum data protection. BES Server also streamlines a broad variety of critical management tasks that span from smartphone setup and updates to wireless security and fault tolerance.

BlackBerry BES Server Configuration Help

Progent's BlackBerry-qualified consultants can assist you to use RIM BlackBerry Enterprise Server to perform routine jobs such as:

  • Deploy and manage applications
  • Plan device, application, and policy updates
  • Update BlackBerry device software remotely
  • Manage user and group settings with BES Server's vast library of policies

Progent's BlackBerry-qualified consultants can also help you to utilize BlackBerry BES Server to implement important tasks not available with the entry-level BES Server Express. These tasks include:

  • Configure and manage BES Server's fault-tolerant infrastructure based on virtualization
  • Deploy BlackBerry devices remotely
  • Establish specialized administration roles
  • Automatically track and report on the health of your BlackBerry solution

Some Ways That Progent Can Help You to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver an experienced engineer who has been awarded accreditations from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry support services span areas from troubleshooting synchronization issues to architecting mobile productivity solutions based on BlackBerry BES Server. These RIM BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified expert can assist you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical procedures including resolving enterprise activation problems, adding and removing BlackBerry device users, setting activation passwords, implementing over-the-air program installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry consultants can also assist you to use management tools such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and utilizing wireless LANs for activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry Enterprise system and assist you to define and implement appropriate security configurations.

Progent's Microsoft-certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Microsoft Exchange Server infrastructure for operating smoothly with BlackBerry BES Server or move your BlackBerry solution to the latest edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, managing, tracking, and maintaining one or several BlackBerry BES Servers in an email system based on Microsoft Exchange. Progent's BlackBerry engineer has expertise in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to add and delete BlackBerry device clients on Microsoft Exchange and Microsoft Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry handhelds and client accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, install access control lists, control Exchange data flow, generate, edit, and apply WLAN and VPN configurations, implement SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a variety of environments that can include Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, repair, and document a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry include business and technology requirements assessment, solution architecture, roll-out strategy and implementation, performance tuning, design of a high-availability environment, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational objectives and to design a mobile wireless system that fits within your IT budget and aligns with your business strategy. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's ability to accommodate a BlackBerry Enterprise Server, assist you to determine which administration approach and hardware products match your requirements, and analyze your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make informed decisions about alternatives for software versions, processors and storage, network design, and application configuration.

To maximize system security, Progent's BlackBerry consultant can help your company to choose and activate sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-qualified security engineers to run company-wide security vulnerability and compliance validation and suggest enhancements to support your BlackBerry environment.

Call or Email Progent for Assistance from a BlackBerry-Certified Professional
To ask Progent about engineering assistance for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.
















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