Consulting Support Services for BlackBerry Technology
BlackBerry mobile smartphones were once one of the most successful products for achieving location-independent connectivity to email, scheduling, web programs, and other critical business data. Progent offers San Antonio, Texas companies the services of BlackBerry-premier experts who can help businesses to manage their BlackBerry environments or transition smoothly to a more popular mobile solution.
As the complexity of small business IT technology has increased, and as the demand for enterprise-class security, reliability, and recoverability has grown to be the standard for businesses of any size, successful deployment and support of BlackBerry technology has grown more challenging. To address issues like security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of email systems and corporate databases, small organizations often resort to outside consulting firms who offer expertise in RIM BlackBerry installation and maintenance.
Progent can provide the expertise of BlackBerry-certified consultants who can assist small businesses to design, manage, and troubleshoot BlackBerry-based solutions economically and effectively, dispensing with the need for an internal BlackBerry solutions expert and lowering the cost and hassle of supporting mobile work groups. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security specialists. This range of experience, combined with Progent's proven online service delivery capabilities, provides small companies an economical solution for incorporating BlackBerry products productively into their business information network.
Progent's engineers can assist you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your database and messaging systems function optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from older editions of BlackBerry and Microsoft technology, configure easy-to-use management tools to enable you to monitor and control BlackBerry smartphones throughout your business, define security policies that make sense for your business, develop custom mobile software, and ensure that your network infrastructure is properly designed to handle your BlackBerry users. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is incorporated in your regular backup procedures so that it can be restored quickly and safely.
San Antonio Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Antonio Metro Area.
Progent location in the San Antonio Metro Area
Technical Expertise for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines management and maintenance of RIM BlackBerry smartphones, offering a centralized platform for controlling critical tasks such as device installation, updates, and retirement and also offering a solid foundation for security and fault tolerance. BlackBerry BES Server supports seamless integration between Microsoft Exchange, Novell GroupWise, or Domino messaging servers and BlackBerry handsets and allows remote synchronization.
BES Server includes a wealth of security capabilities beginning with advanced data encryption of information transmitted between a BlackBerry device and BlackBerry Enterprise Server based on AES or Triple DES. BlackBerry BES Server also permits excellent versatility in selecting levels of protection to match the special needs of your mobile environment. Progent's BlackBerry certified consultants can assist your company to select advanced security functions and activate them wirelessly. Samples of these over-the-air selectable security features include:
- Lock down a BlackBerry device
- Erase data from a lost or stolen BlackBerry device
- Disable Bluetooth
- Activate internal defenses against malware
BlackBerry Enterprise Server also offers flexibility in selecting how to prevent users from loading or running unsafe or prohibited code. Progent can help you to choose blocking processes like:
- Specify precisely which programs are permitted on the device
- Block third-party applications from using persistent memory on the BlackBerry device
- Select what functions third-party programs can access on the smartphone
- Restrict the types of access external software running on the device can establish
- Prevent all third-party programs from being installed or run on the BlackBerry device
Professional BlackBerry Technical Support Available Online from Progent
Progent's certified BlackBerry engineers are accessible online to deliver expert assistance to businesses in the San Antonio area or anywhere in the state of Texas. Progent's experienced online technical support team has helped IT organizations resolve network issues and cut support expenses in each state in the country and established a substantial base of loyal customers. (Refer to Progent's customer testimonials.)
Progent can provide remote assistance for a broad array of issues related to RIM BlackBerry products such as wireless synchronization, integration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and improving mobile security. Major BlackBerry credentials awarded to Progent's support professionals include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist you to perform common support operations including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up e-mail filters, modifying user accounts, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging software. Progent's certified service professionals can in addition help you to troubleshoot a wide array of issues associated with synchronization, device detection, email reconciliation, web browsing, wireless connectivity, Instant Messaging, PC application installation, and Desktop Redirector.
As a top innovator in providing nationwide remote technical assistance for small business networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your wireless technical support expenses low and, by resolving problems quickly, improves the output of your BlackBerry smartphone clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can assist you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks such as troubleshooting enterprise activation issues, adding and removing BlackBerry smartphone clients, activating passwords, configuring over-the-air program installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery processes.
Progent's BlackBerry-certified consultants can also show you how to use management tools like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and utilizing WiFi for enterprise activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry BES system and help your company to define and install sensible security options.
Progent's Microsoft-certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Microsoft Exchange architecture for operating in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest version of Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry-certified engineer has expertise in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to add and delete BlackBerry device clients on Exchange and Microsoft Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and user accounts, archive and support storage groups, configure permissions, install the Mobile Data System (MDS) and IM, implement push and pull access control lists, manage Exchange Server data flow, create, update, and assign wireless LAN and VPN configurations, implement SNMP traps for alerts, and produce reports to summarize SNMP data.
Progent's BlackBerry engineer can support your BlackBerry solution in a variety of environments such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.
Contact Progent to Get Assistance from a BlackBerry-Certified Consultant
To ask Progent about consulting expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or refer to Contact Progent.