Consulting and Technical Support for BlackBerry Environments
BlackBerry mobile smartphones were at one time one of the most popular solutions for achieving anytime-anywhere connectivity to messaging, calendars, web-based applications, and other critical business information. Progent can provide San Antonio, Texas businesses support from BlackBerry-certified professionals who can assist companies to maintain existing BlackBerry environments or migrate smoothly to a more popular mobile solution.
As the complexity of small business networks has expanded, and as the demand for world-class security, reliability, and recoverability has grown to be the standard for companies of any size, successful deployment and support of BlackBerry solutions has grown increasingly difficult. To address issues like security, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging systems and company databases, small businesses frequently turn to external consulting firms who offer expertise in RIM BlackBerry integration and maintenance.
Progent can provide the expertise of BlackBerry-premier engineers who can help small businesses to design, manage, and troubleshoot BlackBerry-based environments affordably and efficiently, dispensing with the need for an in-house BlackBerry solutions specialist and reducing the cost and stress of maintaining mobile work groups. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of experience, combined with Progent's efficient online support model, gives small businesses an economical alternative for incorporating BlackBerry products productively into their business information network.
Progent's engineers can help you with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your data and messaging infrastructure function efficiently with BlackBerry BES Server. Progent can also show you how to migrate from previous versions of BlackBerry and Microsoft software, set up easy-to-use administration utilities to enable you to track and control BlackBerry smartphones throughout your company, define security policies that are right for your business, develop custom mobile software, and make sure that your network architecture is appropriately designed to handle your BlackBerry clients. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry information is included in your scheduled backup procedures in order that it can be recovered rapidly and safely.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Technical Services for BlackBerry BES Server
RIM's advanced solution for managing big collections of BlackBerry smartphones is the BlackBerry BES Server. This sophisticated tool allows Exchange, Lotus, or Novell GroupWise users to send and receive messages that are encrypted in wireless transit to ensure optimum security. BlackBerry BES Server also simplifies a wide selection of key management tasks ranging from BlackBerry setup and upgrades to mobile security and high availability.
Progent's BlackBerry-certified engineers can assist you to use BlackBerry Enterprise Server to perform routine jobs like:
- Deploy and manage applications
- Plan device, program, and policy updates
- Upgrade BlackBerry device firmware remotely
- Control user and group settings with BES Server's vast library of IT policies
Progent's BlackBerry-certified engineers can also help your company to utilize BES Server to implement important tasks not supported by the entry-level BlackBerry BES Server Express. These procedures include:
- Install and support BlackBerry's high-availability infrastructure based on virtual servers
- Install BlackBerry devices remotely
- Establish specialized management roles
- Automatically track and analyze the integrity of your system
How Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Solution
Progent can deliver an experienced BlackBerry support who has been awarded accreditations from Research in Motion in all major aspects of BlackBerry integration. Progent's BlackBerry consulting services range from troubleshooting synchronization problems to designing wireless workforce solutions built around BlackBerry BES Server. These BlackBerry certifications and their associated practice areas include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to carry out basic support functions including configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters, changing user profiles, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your company messaging software. Progent's certified service professionals can in addition help you to resolve a broad range of issues associated with synchronization, device recognition, email reconciliation, web access, wireless connectivity, IM, workstation application configuration, and BlackBerry Desktop Redirector.
As a leader in providing countrywide online technical assistance for small company networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your mobile technical support costs at a minimum and, by handling problems promptly, improves the efficiency of your BlackBerry clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry specialist can show you how to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures including troubleshooting enterprise activation problems, adding and removing BlackBerry device users, activating passwords, implementing over-the-air software loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.
Progent's BlackBerry-certified consultants can also help you to use management tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and utilizing WiFi for enterprise activation. Also, Progent can explain the role of operational policies in the BlackBerry BES system and assist you to define and implement sensible security options.
Progent's Microsoft-certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Exchange infrastructure for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest version of Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for deploying, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system based on Exchange Server. Progent's BlackBerry-certified engineer has support skills in important areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to add and remove BlackBerry smartphone clients on Microsoft Exchange Server and Windows Active Directory, configure, monitor, and administer BlackBerry BES Server, manage BlackBerry handhelds and client accounts, archive and manage storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, deploy access control lists, control Exchange data flow, create, update, and apply wireless LAN and VPN configurations, set up SNMP traps for alerts, and produce reports based on SNMP data.
Progent's BlackBerry consultant can support your BlackBerry solution in a variety of settings that can include Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, troubleshoot, and produce documentation for a wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and technology needs assessment, solution architecture, roll-out planning and implementation, performance tuning, configuration of a high-availability architecture, data backup and disaster recovery consulting, and security design.
Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational objectives and to create a wireless environment that fits within your IT budget and supports your business plans. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's suitability to support a BlackBerry BES Server, assist your organization to decide which management model and hardware products match your needs, and evaluate your messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed choices about options for software versions, server hardware and storage, network architecture, and application set up.
To maximize system protection, Progent's BlackBerry-certified consultant can assist your company to select and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-premier security engineers to run network-wide security assessment and compliance validation and suggest improvements to accommodate your BlackBerry environment.
Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Specialist
To ask Progent about professional support for BlackBerry wireless integration, call 1-800-993-9400 or visit Contact Progent.