Immediate Remote Help for San Antonio Computer Networks
Immediate Remote Consulting for San Antonio NetworksFor businesses located in San Antonio or anywhere in the state of Texas, Progent offers remote technical support for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure problems, plus the services of CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's online technical support experts offer exceptional leverage because they possess the practical background and are equipped with the sophisticated tools required to resolve the majority of network problems quickly. Efficient support lowers direct costs since service calls accumulate fewer chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your organization saves even more in indirect expenses by minimizing or avoiding network outages and associated costs due to business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online consulting experience is particularly important in environments that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing model for remote help is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you owe exclusively for the services that you actually get. In contrast to many remote support organizations, Progent imposes no startup charge or minimum job duration. Progent's per-minute billing unit and simple model for billing do away with situations where speedy. minor fixes somehow turn into large bills. Progent's penchant for disposing of technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized technologies and field-tested methodologies which ensure the maximum degree of effectiveness for online engineering help and troubleshooting for computer networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's online support team to communicate with your company's computer system without compromising corporate security.

Progent's sophisticated technical support reporting system keeps thorough documentation describing the service that Progent's clients have received. Progent's staff consultants have access to the details of services provided to every customer by any Progent consultant. This history of trouble tickets and solutions is organized as an easily exploitable internal database that permits Progent's online technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft open up other massive support knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote service experts are able to arrive at the best resolutions promptly.

Online technical support services provided by Progent to companies in San Antonio and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and medium-size organizations to benefit from the same advanced IT solutions used by some of the world's top corporations. Progent's ProSight suite of outsourced network management services covers all critical areas of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so all potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based online consulting services include:

  • Call Center Expertise
    Progent's Help Desk Call Center programs for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues.

    Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk staff of veteran network consultants gives your computer users in San Antonio or anywhere in the state of Texas rapid access to a large network service group with years of background offering telephone-based support and online diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center perception as a key contributor to business efficiency, and Progent's policy is to solve instead of just report technical problems.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Group provides phone-based advanced consulting expertise and education in key business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's consulting, programming, and education offerings, visit Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in San Antonio, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM for your environment so your IT maintenance is proactive and automated. By spotting possible trouble spots before they cause downtime, system monitoring can ward off inconvenient and costly information system failures. Progent can also provide help with network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments powered by multiple OS platforms.
How Your San Antonio Business Can Contact Progent's Online Service Experts
To contact Progent about emergency online help with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in San Antonio or throughout the state of Texas, Progent's online computer support specialists can deliver professional and affordable system support the instant your organization has to have it. Long experience delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine online access technology to solve computer problems quickly while avoiding the expense and lost productivity that comes with on-site service calls.

Even if your San Antonio organization works with a local independent support technician or employs an in-house IT staff that can handle the majority of computer issues, Progentís Microsoft certified engineers are available to provide an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the time or the experience to solve unexpected network crises or particularly tough integration projects.

Benefits of Progent's Network Help for Companies in San Antonio
Progent's remote technical help services enable your San Antonio business to enjoy the advantages of timely, enterprise-class IT support without the expense of managing an in-house IT organization. Your information system will derive added strategic worth by becoming more reliable, efficient, and secure. Advantages to your company include:

  • Convenient virtual extension of your local support resources
    For most organizations in San Antonio and throughout Texas, local network service providers, whether made up of outside consultants or an in-house IT staff, can deal with the majority of network problems. On the other hand, IT crises may spring up when local resources are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your onsite support personnel. In these cases, Progent's on-call support experts give you a convenient, fast, and affordable solution to augment your regular help and to convey useful knowledge to improve your capability to resolve future issues locally.

  • Less Reliance on Individual Service Providers
    For network support, smaller businesses commonly depend on individual freelance consultants. Although freelance service people carry smaller overhead than big consulting firms and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the absence of fallback help may force your company to go without help during an IT crisis. As your company grows, network downtime and trouble with vital applications are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a reliable source of reserve service experts to make sure your network stays available.

  • Build a Solid Basis for Smooth Growth
    Organizations often start with an information architecture created on a modest budget. Lacking a scalable infrastructure, band-aid fixes often get piled on top of an unstable foundation. When a network grows, stability and scalability problems can hinder the productivity of the organization. Such badly designed systems require careful analysis, intelligent long-term planning, and extensive technical knowledge to evolve to a system architecture able to deliver the solid foundation to handle current business requirements and simplify downstream growth.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller companies need guidance and technical training to navigate through an ever more complex maze of technology options capable of accelerating business growth and enhancing productivity. These companies do not need a network consultant who is attempting to resell a specific vendor's products. Network support and product sales can result in a scenario where the recommended solution is built around a profitable technology instead of the true needs of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match IT expertise with the best interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT experience, fine tuned support tools, and understanding of corporate IT enable businesses to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Certified experts average more than a decade of real-world industry experience, at the front lines of IT service, performing a broad variety of technical tasks for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This guarantees that you get not only expert technical help, but also a support engineer with proven approaches for applying technical knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person help by the minute. As a result, you are charged only for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for fast fixes so you will not be forced to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent has little competition. Companies who utilize trusted independent consultants or who employ internal support personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, secure, and efficient.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.