Immediate Online Troubleshooting for San Antonio Texas Information Networks
Urgent Online Technical Support for San Antonio NetworksFor businesses in San Antonio Texas, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with challenging networking problems, plus the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting jobs.

Progent's remote support experts offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools necessary to solve most information system issues rapidly. Efficient support lowers direct costs because service calls require fewer billable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your company saves additionally in incidental expenses by reducing or eliminating system outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support expertise is particularly important for organizations that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.

Progent's billing policy for online help is designed to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you pay exclusively for the support that you receive. In contrast to typical remote service companies, Progent imposes no service activation charge or minimum job duration. Progent's per-minute granularity and simple policy for billing save you from scenarios where fast solutions manage to end up as large invoices. Progent's skill at dealing with problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized tools and proven processes that allow the maximum degree of effectiveness for remote technical support and troubleshooting for information networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's remote service group to link to your company's environment remotely without violating corporate security.

Progent's proven service reporting application maintains detailed documentation of all support that Progent's customers have been provided. Progent's team consultants have the benefit of the history of support rendered to every customer by every Progent engineer. This history of problems and solutions is structured as a conveniently exploitable proprietary knowledge base that enables Progent's online technical professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft make available other massive technical knowledge bases and permit priority response from vendors' in-house engineering staff with the result that Progent's remote service experts are able to arrive at the most efficient resolutions in the least time.

Remote services available from Progent to clients in San Antonio Texas include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's leading corporations. The ProSight portfolio of network monitoring and management services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide centralized control and world-class protection for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so any potential issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's special online engineering services include:

  • Call Center Expertise
    Progent's Help Desk service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk consulting expertise can guide you in establishing an effective new Help Desk Call Center or enhancing your current one, selecting or enhancing Help Desk Call Center application software to address the particular demands of your business, or adding occasional online staff to work with your in-house Help Desk resources to handle unusually busy scenarios like software transitions, mass updates, or installing new applications.

    Progent's Call Center team of veteran network professionals gives your customers in San Antonio Texas immediate assistance from a dependable support resource with extensive background providing phone consulting and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk recognition as a major contributor to business efficiency, and Progent's intent is to solve instead of simply document network problems.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Group can supply online and in-depth consulting support and training in key business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in San Antonio Texas online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your environment so that your computer maintenance is proactive rather than reactive. By exposing looming issues before they result in crashes, system monitoring can minimize disruptive and expensive information system failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems based on multiple OS platforms.
How Your San Antonio Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in San Antonio Texas, Progent's online network support engineers can deliver expert and cost-effective system support the instant your company requires it. More than 15 years of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to fix computer problems quickly while eliminating the cost and lost time associated with on-premises support visits.

Even if your San Antonio company has a regular freelance consultant or employs an in-house IT staff that know how to handle the majority of computer problems, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to deal with unexpected system emergencies or particularly complicated integration problems.

Details of Progent's Remote Network Services for San Antonio Texas
Progent's online help, remote repair, system security expertise, and network management services give companies in San Antonio Texas unparalleled leverage for your IT budget. Whether you need one-time telephone support and remote network repair or full-time Help Desk call center support and network administration, Progent's experts can provide your organization enterprise-level network support while allowing you to avoid the expense and administration overhead of running a large in-house IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical background, fine tuned support tools, and familiarity with corporate IT allow offices to escape the limitations of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does My Business Start Receiving Online Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.



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    Progent's ProSight Virtual hosting services provide small and midsize companies a variety of advantages such as reduced capital costs, savings on operational costs, better management focus, world-class protection, greater fault tolerance, and business continuity.

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  • San Antonio Largest Remote Workers San Antonio Consultants - Help Desk Call Center Outsourcing Expertise Remote Workforce San Antonio Consultants - Help Desk Augmentation Consultants South Texas San Antonio
  • San Antonio-New Braunfels Network Support
  • San Antonio Telecommuters Collaboration Technology Consulting Experts Bexar County Texas 24x7x365 Remote Workers San Antonio Consulting - Collaboration Systems Consulting Services Bexar County Texas

  • Microsoft Certified ISA 2000 Server Support Services
    ISA 2004 Enterprise Edition Server Support and Help

    Progent's Microsoft-certified ISA Server consultants have extensive backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security solutions for IT networks with multiple offices, mobile workers, and line-of-business web applications. Progent's Microsoft Firewall consultants are available to assist your small business in planning and deploying an installation of ISA Server 2000 or ISA 2004 Server that meets your network protection needs without overly restricting your IT system productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date editions of ISA Server.

  • San Antonio Texas 24-7 Consulting Services Firm Microsoft SQL 2008 Migration SQL 2012 Bexar County Texas
  • San Antonio Texas San Antonio Telecommuters Cybersecurity Systems Assistance San Antonio Teleworkers Endpoint Security Systems Consulting and Support Services San Antonio
  • San Antonio, TX Best At Home Workforce Expertise in San Antonio - VoIP Systems Expertise San Antonio At Home Workforce VoIP Technology Consulting San Antonio, TX
  • San Antonio-New Braunfels Computer Network Consulting San Antonio-Bexar County Computer Consulting Firm
  • San Antonio-New Braunfels Network Services Immediate San Antonio-New Braunfels Install
  • Security Network Consulting San Antonio, TX Firewall Compliance Audit San Antonio, TX
  • Services NetApp MetroCluster Troubleshooting Professionals NetApp Disaster Recovery
  • Services NetApp SAN Fabric NetApp SnapMirror Consultancy
  • SharePoint 2013 Online Help SharePoint 2010 IT Consultant San Antonio
  • SharePoint 2019 PowerShell Network Consultants SharePoint 2019 Modern Search Computer Consultant

  • Small Business Network Management
    Small Business IT Consulting Company

    Progent is a pioneer in cost-effectively delivering enterprise-class IT support to small businesses. Progent's success in handling the network support needs of the historically underserviced small company market is the cumulative outcome of key technical and process innovations that have removed a great deal of the conventional expenses out of managing network service, injected unmatched professional skill into the support system, and dramatically accelerated the solution cycle.

  • Skype for Business Front End Server Services Skype for Business Front End Server Specialist
  • Small Business Network Consultant Services Small Office Technology Consulting Services
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  • Exchange Hosting Engineers
    Microsoft Expert Exchange Email Hosting Services

    Progent's MS Exchange Server Hosting Services provide an enterprise-class data center with redundant electrical and cooling systems, round-the-clock staffed security and IT support center, plus failover access to tier-1 Internet service companies. Hosted Exchange servers are set up as virtual machines for service continuity, smooth scalability, and fast restoration. Services include integration with your business network, connectivity with mobile communication devices, automated monitoring of efficiency and network security, spam protection, patch and revision management, Help Desk Call Center support, per-day data backup, and comprehensive email administration support.

  • Small Business Security Consulting Group Small Business Consultancy Firms
  • Specialist Ubiquiti UniFi AP Ubiquiti Security Gateway Engineer
  • Support and Setup Windows 2000 Windows 2000 Support and Help
  • Technical Consultant Fully Redundant Internet Network Network Load Balance Consulting Services
  • Technical Support Organizations Developing Phase: Pilots Remote Developing Phase: Pilots Computer Specialists
  • Technical Support Windows and macOS coexistence Apple Mac with Windows integration On-site Technical Support
  • Technology Professional Windows Server Update Services Microsoft Software Update Services Technology Consulting Services
  • Telecommuter Services Computer Consultants Telecommuting Network Engineer
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  • Top Professional Microsoft System Center Operations Manager 24/7/365 MOM 2007 Remote Support
  • San Antonio, Texas Small Office IT Consulting Services
  • Top Quality CISA Certified Auditor Network Security Auditing CISA Certified Security Audit Consultant
  • Top Quality Professional At Home Workforce Helpdesk Online Troubleshooting Offsite Workers Helpdesk
  • Top Ranked Helpdesk for Remote Workers Technical Support Consultant Services Work from Home Solutions
  • Ubiquiti UAP-AC WiFi access point Specialists Consultancy Ubiquiti XG switch
  • Ubiquiti UniFi Switch Consulting Ubiquiti UniFi wireless LAN Consultant Services
  • Urgent Remote Network Monitoring Consulting Active Directory Audit Consultants
  • San Antonio Technical Support Organization
  • WLAN controller Computer Engineer 24 Hour IT Consultants 2500 Wireless Controller

  • Immediate Implementation Live Online Office 365 Training
    Microsoft Desktop Apps Instruction Outsourcing Technical Support

    Progent provides customized remote training for a range of desktop apps and environments such as Microsoft Office Excel, Word, Publisher and Visio plus Adobe Acrobat, Photoshop, Crystal Reports, and Microsoft Windows 10. Remote instruction offers the benefits of traditional in-person instruction, including immediate interaction between students and teachers, but avoids the costs of transportation and the hassle of trying to accommodate the availability of multiple trainees. Available to individuals or classes of all sizes, Progent's live online training allows the instructor to run the class from an online facility while the students can be dispersed across an office or across the country. Live online training deploys powerful teaching tools such as broadcast white boards, electronic hand-raising, and shared applications. Sessions can be short and targeted to specific subjects or extended in duration and wider in coverage.

  • Windows 2003 Cluster Integration 24/7/365 Windows 2008 Cluster Support and Integration
  • San Antonio, TX Integration Consultant
  • Windows Server 2008 Active Directory Computer Consultants Online Support Windows Server 2008 Active Directory
  • Windows Server 2012 R2 Data Deduplication Configuration Windows Server 2012 R2 Computer Consulting
  • Windows and Solaris Online Support 24-7 UNIX with Windows Computer Engineer

  • VPN Onsite Technical Support
    Cisco RADIUS Security Network Consultants

    Cisco's security and remote access technology for small businesses represent a complete range of easy-to-administer security products to help safeguard your local and remote information system. Cisco's Virtual Private Network line includes routers, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's professional staff of consultants includes field-proven engineers with Cisco Certified Internetwork Expert and CCNP certifications who can assist your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and other Cisco security solutions that align best with your business goals.

  • macOS Network Specialist macOS Wi-Fi IT Consultant
  • macOS Remote Specialist macOS Phone-based Specialist

  • Computer Engineer SQL Server 2014
    SQL Server 2014 In-memory ColumnStore Technology Consulting

    Microsoft SQL Server 2014 incorporates major improvements in critical areas including speed, uptime, compliance, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that operates transparently with all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and onsite consulting services such as system design, configuration, management, troubleshooting, and software development services to enable businesses of any size to achieve maximum business value from their SQL Server 2014 deployment.


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