Fast and Affordable Remote Help for San Antonio Texas Information Networks
For companies located in San Antonio Texas, Progent provides online support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's online support engineers offer exceptional leverage because they have the real-world background and are equipped with the sophisticated tools required to solve most information system issues quickly. This lowers direct costs since service calls accumulate fewer chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your company saves additionally in incidental costs by minimizing or eliminating system outages and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive online consulting know-how is particularly helpful in environments that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.
Progent's billing policy for online support is designed to leverage your IT service investment. Progent bills by the minute for phone assistance, so you owe only for the support that you receive. In contrast to typical online support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for billing eliminate situations where speedy. minor solutions somehow end up as substantial invoices. Progent's penchant for dealing with problems quickly means you saves money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of customized tools and field-tested processes that allow the maximum degree of efficiency for online engineering help and troubleshooting for IT networks of all sizes. Progent offers protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's Technical Response Center to communicate with your computer system without violating corporate security.
Progent's powerful service database application includes detailed documentation of all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of services rendered to every Progent client by every consultant. This archive of problems and fixes is structured as a readily retrievable proprietary database that enables Progent's remote support experts to share their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft make available additional extensive technical databases and allow fast response from manufacturers' in-house product engineers with the result that Progent's online service experts are able to arrive at optimal resolutions quickly.
Online support offered by Progent to customers in San Antonio Texas include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote support professionals can deliver computer repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint 2016 migration consulting, Microsoft Teams integration, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of affordable PC desktop services to help you company to deploy, integrate, repair, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking engineers, and certifies an individual's networking skills at the expert level. Cisco CCIEs can deal with the most challenging issues associated with network infrastructure planning, integration, administration, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs represent an exceptional value because their broad experience enables them to resolve problems rapidly. In many instances, less seasoned engineers can wrestle for many hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can interface to your computer system via state-of-the-art remote troubleshooting technology to provide efficient, secure, and economical diagnosis and repair.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's industry-leading family of networking appliances. Cisco technology consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Catalyst switch consulting and support, Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet APs planning and integration expertise, Cisco wireless controllers consulting, Cisco VPN and Security engineering services, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Experts
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of security solutions that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or help your company to recover rapidly after a damaging breach. Security services available from Progent include: in depth data security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recovery from virus and worm attacks; installing firewalls; designing secure mechanisms for remote and mobile connectivity; securing your email infrastructure from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that utilize physical resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent workflow for recovering services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and patches and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote consulting services to address a wide array of computer technologies such as network architecture, messaging systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server economization and easy management in environments that combine Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux environments. Progent's team-oriented methodology for solving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and cuts service costs.
Important Linux versions for which Progent can provide expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's top enterprises. The ProSight portfolio of network management outsourcing services addresses all key areas of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology programs. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important fields of information technology enables customers to execute major projects economically and on time. Progent's project-based remote engineering services include:
How Your San Antonio Company Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.
Progent's Call Center consulting services can aid you in creating an effective new Help Desk or improving your established one, evaluating or customizing Help Desk Call Center application software to meet the unique requirements of your company, or providing temporary online personnel to supplement your in-house Call Center group to deal with demanding situations such as software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk team of experienced information technology experts gives your workers in San Antonio Texas fast assistance from a dependable technical support resource with substantial background providing telephone-based help and remote troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk perception as a key contributor to company efficiency, and Progent's target is to resolve instead of simply record network issues.
- Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts staff can supply online and in-depth engineering support and training in special application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and education for familiar Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, programming, and education offerings, see Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in San Antonio Texas remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your business so your computer support is proactive and automated. By spotting emerging problems before they result in full-scale emergencies, remote monitoring can minimize inconvenient and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems that support a variety of OS platforms.
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in San Antonio Texas, Progent's phone-based network support specialists are ready to deliver professional and cost-effective IT help the instant your business has to have it. More than a decade of offering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to solve network problems quickly while eliminating the expense and lost productivity associated with in-person service visits.
Even if your San Antonio organization deals with a regular independent consultant or maintains a full time organization that can handle common computer issues, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the time or the expertise to solve unexpected system emergencies or particularly challenging integration projects.
Advantages of Progent's Network Help for Companies in San Antonio Texas
Progent's remote support services enable your San Antonio company to experience the benefits of on-call, enterprise-class IT support without the expense of managing a full-time IT staff. Your network will derive greater business value by becoming increasingly reliable, productive, and protected. Benefits to your business include:
- Seamless virtual extension of your on-site support resources
For most offices in San Antonio Texas, nearby network support resources, whether made up of freelance consultants or a full-time maintenance staff, can deal with the majority of technical issues. However, major troubles might spring up when local support personnel are overstretched or absent, and some problems may stem from technology that is unfamiliar to your usual service personnel. In these cases, Progent's on-call service specialists give you an easy, fast, and economical way to augment your local help and to convey useful information to increase your capability to handle downstream problems locally.
- Reduced Dependence on Individual Service Providers
For network support, smaller businesses often depend on individual freelance service providers. While independent service people carry less internal costs than big service organizations and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the absence of backup help may require your company to wait for help during an IT crisis. As your business expands, system unavailability and trouble with critical applications become more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of backup service expertise to insure your IT system is always available.
- Build a Scalable Basis for Seamless Expansion
Organizations typically start with an information architecture implemented on a modest budget. Without a proper framework, band-aid repairs often get thrown onto an unstable foundation. When a network grows, reliability and scalability issues can hinder the success of the business. These poorly built systems need proper analysis, smart long-term planning, and wide IT knowledge to upgrade to a network architecture that can provide the solid foundation to handle current business requirements and ease downstream expansion.
- Work with Problem Solvers Rather Than Product Sellers
Smaller companies require guidance and technical training to navigate through an increasingly complex array of product options capable of promoting business growth and improving efficiency. They do not need a network engineer who is attempting to earn a commission on a specific vendor's technology. Network consulting and product sales can result in a scenario where the recommended
solution is designed around a profitable product rather than the true requirements of a client. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to align technical consulting with the best interests of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT background, refined remote support software, and understanding of corporate IT enable businesses to escape the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry background, at the front lines of network support, executing a broad variety of technical projects for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert technical skills, but also a support engineer with proven methods for applying computer knowledge to solve actual IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site help by the minute. Consequently, you pay exclusively for received services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services provided during normal working hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick repairs so you won't be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has few competitors. Businesses who work with trusted independent service providers or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more robust, secure, and efficient.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.