Immediate Online Troubleshooting for San Antonio Texas Information Networks
For businesses in San Antonio Texas, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with challenging networking problems, plus the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's remote support experts offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools necessary to solve most information system issues rapidly. Efficient support lowers direct costs because service calls require fewer billable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your company saves additionally in incidental expenses by reducing or eliminating system outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support expertise is particularly important for organizations that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.
Progent's billing policy for online help is designed to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you pay exclusively for the support that you receive. In contrast to typical remote service companies, Progent imposes no service activation charge or minimum job duration. Progent's per-minute granularity and simple policy for billing save you from scenarios where fast solutions manage to end up as large invoices. Progent's skill at dealing with problems efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized tools and proven processes that allow the maximum degree of effectiveness for remote technical support and troubleshooting for information networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's remote service group to link to your company's environment remotely without violating corporate security.
Progent's proven service reporting application maintains detailed documentation of all support that Progent's customers have been provided. Progent's team consultants have the benefit of the history of support rendered to every customer by every Progent engineer. This history of problems and solutions is structured as a conveniently exploitable proprietary knowledge base that enables Progent's online technical professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft make available other massive technical knowledge bases and permit priority response from vendors' in-house engineering staff with the result that Progent's remote service experts are able to arrive at the most efficient resolutions in the least time.
Remote services available from Progent to clients in San Antonio Texas include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote support experts offer computer repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting, Skype for Business migration support, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop support services to assist you company to install, configure, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the top recognition for network engineers, and indicates an individual's technical skills at the master level. Cisco-qualified CCIEs know how to deal with the most stubborn problems surrounding network infrastructure design, integration, maintenance, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing problems with IOS network management tools and developing alternate approaches or locating software updates. Cisco CCIEs are an excellent cost-effectiveness because their deep experience permits them to fix problems rapidly. In many cases, less qualified service providers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can interface to your network via the latest on-line support technology to perform efficient, secure, and economical analysis and remediation.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's CCIEs can provide consulting for the entire range of Cisco's industry-leading family of connectivity devices. Cisco infrastructure support available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Catalyst switch support, Cisco Nexus switch consulting and support services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki wireless AP layout and set up, Aironet Access Points consulting help, Cisco wireless controllers consulting, Cisco VPN Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions to strengthen the defenses of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or assist your company to clean up quickly after a serious penetration. Security consulting services offered by Progent cover comprehensive information security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm assaults; configuring firewalls; building secure architectures for off-site and mobile access; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Progent can provide expert remote support to help businesses of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering applications and services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to design, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer online support services to address a broad spectrum of computer technologies including system architecture, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in environments that combine Linux-based systems and Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with transitioning from legacy systems to Windows or Linux solutions. Progent's group-based approach to resolving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.
Important Linux platforms for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's leading corporations. The ProSight portfolio of network monitoring and management services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide centralized control and world-class protection for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so any potential issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's special online engineering services include:
How Your San Antonio Company Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk consulting expertise can guide you in establishing an effective new Help Desk Call Center or enhancing your current one, selecting or enhancing Help Desk Call Center application software to address the particular demands of your business, or adding occasional online staff to work with your in-house Help Desk resources to handle unusually busy scenarios like software transitions, mass updates, or installing new applications.
Progent's Call Center team of veteran network professionals gives your customers in San Antonio Texas immediate assistance from a dependable support resource with extensive background providing phone consulting and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk recognition as a major contributor to business efficiency, and Progent's intent is to solve instead of simply document network problems.
- Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts Group can supply online and in-depth consulting support and training in key business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers organizations in San Antonio Texas online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your environment so that your computer maintenance is proactive rather than reactive. By exposing looming issues before they result in crashes, system monitoring can minimize disruptive and expensive information system failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems based on multiple OS platforms.
To contact Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in San Antonio Texas, Progent's online network support engineers can deliver expert and cost-effective system support the instant your company requires it. More than 15 years of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to fix computer problems quickly while eliminating the cost and lost time associated with on-premises support visits.
Even if your San Antonio company has a regular freelance consultant or employs an in-house IT staff that know how to handle the majority of computer problems, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to deal with unexpected system emergencies or particularly complicated integration problems.
Details of Progent's Remote Network Services for San Antonio Texas
Progent's online help, remote repair, system security expertise, and network management services give companies in San Antonio Texas unparalleled leverage for your IT budget. Whether you need one-time telephone support and remote network repair or full-time Help Desk call center support and network administration, Progent's experts can provide your organization enterprise-level network support while allowing you to avoid the expense and administration overhead of running a large in-house IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in San Antonio Texas and is also ideal for customers in more remote regions that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a wide selection of Microsoft support tools, technical information, and on-going training.
- Per Minute Rates to Minimize Costs
Progent offers remote support on a by-the-minute basis, so you are billed only for the services you receive. Progent asks for no minimum charge for phone service and imposes no monthly subscription fee for services provided during normal working hours. This protects you from facing big bills for routine fixes.
- Access to Cisco Network Architecture Professionals
Progent's registered experts for Cisco offers help from authorized professionals with skill in planning, implementing, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Consulting
Progent's core support offerings consist of system integration, Microsoft Exchange Server expertise, system security planning, and Help Desk sharing services. Progent's Experts Team can provide in-depth consulting support in critical application areas. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Expertise
Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Management and Application Development
MySQL Database Administration and Software Design
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient one-stop source for network generalists and specialists, Progent is able to tailor timely, inexpensive, and thorough IT solutions that meet the specific requirements of your company.
- Sophisticated Remote Connectivity Software
Protected remote connectivity permits Progent's support experts to observe precisely what your users see. This makes it possible to produce fast solutions to issues that could otherwise demand an expensive personal service call. Cutting-edge remote connectivity tools and experienced engineers combine to allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in offsite troubleshooting and automated network tracking.
- Support for Popular VPN Products
Progent supports safe VPN access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- Round-the-Clock Service for High Network Availability
For companies with line-of-business applications, Progent offers optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-conscious businesses whose clients require instant access to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical background, fine tuned support tools, and familiarity with corporate IT allow offices to escape the limitations of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Technical Support from Progent?
- In-depth Knowledge of Microsoft's Full Line of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site help by the minute. As a result, you are charged only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and requires no retainer for support services delivered during regular working hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you will not be tempted to allow less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small service firms who provide minimal documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports transmitted by every staff member to each client. The practice of documenting and organizing support records allows more effective support and avoids a slew of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to provide 24x7 network tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.