Immediate Online Help for San Antonio Networks
For companies located in San Antonio or anywhere in the state of Texas, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking problems, as well as the services of CISA and CISSP-qualified security experts to handle advanced security architecture and troubleshooting issues.
Progent's remote technical support experts provide excellent value due to the fact that they have the real-world background and have access to the sophisticated tools needed to solve most information system issues quickly. Efficient support lowers immediate expenses because service calls require fewer billable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company saves even more with indirect expenses by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive online technical support expertise is especially valuable in environments that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.
Progent's pricing model for online help is structured to leverage your network support investment. Progent charges by the minute for phone consulting, so you are billed just for the services that you actually get. Unlike many remote support organizations, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing do away with scenarios where fast repairs somehow turn into substantial invoices. Progent's penchant for disposing of problems efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of optimized technologies and field-proven processes that promote the maximum degree of efficiency for online technical support and repair for information systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's Technical Response Center to access your company's environment remotely without breaching network security.
Progent's proven service database system stores detailed documentation describing the service that Progent's customers have received. Progent's staff service personnel have access to the details of services provided to each customer by every engineer. This database of anomalies and fixes is organized as a conveniently exploitable support knowledge base that allows Progent's online support experts to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of accreditations and close associations with important industry leaders such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's remote consulting experts are able to come up with optimal resolutions promptly.
Online services provided by Progent to customers in San Antonio and throughout the state of Texas include:
Authorized MS Windows Support
Progent's Microsoft-expert remote service engineers can provide computer problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2013 application development,
Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop support services to help your business to install, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network consultants, and validates a person's networking skills at the master level. Cisco-qualified CCIEs know how to handle even the most challenging issues encountered in network infrastructure design, installation, maintenance, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with workarounds or locating software patches. Cisco CCIEs represent an excellent cost-effectiveness since their broad experience enables them to fix problems rapidly. In typical cases, less qualified engineers can struggle for hours or even days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your network using state-of-the-art on-line support technology in order to provide efficient, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide help for the entire range of Cisco's top-selling family of networking products by offering consulting services such as:
CISSP and ISSAP Premier Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection services that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your business to recover quickly following a damaging penetration. Security support services offered by Progent include: in depth network security assessment utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; configuring firewalls; establishing secure architectures for remote and mobile communication; defending your email system from spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting services to help organizations of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that combine physical IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for recovering services quickly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also supports transparent testing for disaster recovery, updates and patches and can generate reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide phone-based support services to cover a broad range of computer technologies such as system architecture, messaging solutions, network and operational security, plus UNIX and Windows integration. For server economization and easy administration in networks that combine Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with migration from legacy systems to Windows or Linux-powered environments. Progent's team-based methodology for resolving technical problems enables fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and cuts service costs.
Major Linux variants for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions used by some of the world's leading corporations. Progent's ProSight portfolio of IT management outsourcing services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to provide centralized management and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that all potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special fields of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your San Antonio Company Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Help Desk Call Center service options for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing services are designed for businesses who don't have the budget to create an internal Call Center but who want fast access to a reliable Help Desk Call Center with proficient telephone support as well as the expertise to escalate complex problems to advanced consultants.
Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk or revamping your existing one, identifying or customizing Help Desk Call Center application software to meet the particular demands of your company, or providing temporary phone support staff to work with your existing Help Desk team to handle demanding situations such as software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of seasoned information technology experts gives your computer users in San Antonio or anywhere in the state of Texas immediate communication with a reliable network service resource with substantial experience providing phone support and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center perception as a major enabler of company performance, and Progent's intent is to resolve instead of just annotate network issues.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting staff provides online professional engineering support and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, programming, and training for familiar Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in San Antonio, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to suit your business so that your network maintenance is proactive rather than reactive. By detecting emerging issues before they result in network outages, proactive monitoring can minimize inconvenient and costly information system failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments powered by multiple operating systems.
To contact Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in San Antonio or anywhere in the state of Texas, Progent's online network support specialists are ready to provide effective and cost-effective system support the moment your business has to have it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix computer problems rapidly while eliminating the expense and lost productivity that comes with on-site support calls.
Even if your San Antonio business works with a local independent consultant or employs an in-house organization that can handle common network problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the expertise to fix sudden network crises or particularly complicated integration projects.
Benefits of Progent's IT Support for Companies in San Antonio
Progent's remote network troubleshooting services allow your San Antonio organization to enjoy the benefits of on-call, enterprise-level network support without the expense of maintaining an in-house IT staff. Your network will acquire greater business worth by becoming increasingly available, productive, and protected. Advantages to your business include:
- Seamless virtual expansion of your local support resources
For most businesses in San Antonio or anywhere in Texas, nearby computer service resources, whether made up of freelance consultants or an internal IT staff, can solve typical technical problems. However, major troubles may spring up when local support personnel are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite support technicians. In these situations, Progent's on-call support specialists offer an easy, quick, and economical solution to supplement your local resources and to transfer valuable knowledge to increase your capability to handle future issues locally.
- Reduced Reliance on Freelance Consultants
For IT maintenance, smaller offices often depend on independent freelance consultants. While freelance service people have less internal costs than larger service organizations and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the lack of reserve help may require your business to go without help during an IT crisis. As your company grows, network downtime and trouble with vital software are more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers an on-call source of backup service experts to make sure your IT system is always available.
- Create a Scalable Foundation for Smooth Growth
Organizations typically begin with an IT architecture implemented on a shoestring budget. Without a robust framework, band-aid repairs can get thrown onto a weak foundation. When a company grows, stability and scalability problems can impede the success of the business. These badly built environments need careful analysis, intelligent long-term planning, and extensive technical expertise to upgrade to a network architecture that can deliver the solid foundation to meet vital business demands and facilitate downstream growth.
- Interact with Problem Solvers Rather Than Product Sellers
Smaller organizations require guidance and technical training to negotiate an ever more complex array of product options available for accelerating business success and enhancing efficiency. They do not need a network engineer who is motivated to sell a certain vendor's technology. Network support and product selling can result in a situation where the proposed
solution is designed around a profitable technology rather than the true requirements of a client. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to match technical expertise with the real interests of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable offices to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Start Getting Remote Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world industry background, at the front lines of IT service, executing a broad variety of IT projects for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This guarantees that you get not just world-class IT skills, but also a support engineer with proven approaches for using computer knowledge to solve real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person visits by the minute. Consequently, you pay just for delivered support. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for support services provided during regular business hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be tempted to permit simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has few competitors. Companies who utilize trusted freelance service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, protected, and productive.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 network tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.