Immediate Remote Troubleshooting for San Antonio IT Networks
Immediate Phone Technical Support for San Antonio NetworksFor companies in San Antonio or anywhere in the state of Texas, Progent offers online support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with advanced security design and troubleshooting jobs.

Progent's remote technical support experts provide excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced tools required to resolve the majority of information system issues rapidly. This reduces immediate expenses because service calls require minimal billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company benefits even more in indirect expenses by minimizing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced remote consulting know-how is especially valuable in environments that depend on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.

Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the services that you receive. In contrast to typical online service companies, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and simple policy for pricing avoid scenarios where quick fixes somehow turn into major bills. Progent's penchant for dealing with problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of customized technologies and field-proven processes which promote the highest degree of efficiency for online help and repair for computer systems of any size. Progent offers secure VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's Technical Response Center to interface to your computer system without breaching corporate security.

Progent's sophisticated service reporting system maintains extensive histories of all service that Progent's clients have been provided. Progent's staff engineers have access to the details of assistance delivered to each Progent customer by every consultant. This database of problems and resolutions is stored as a conveniently accessible support knowledge base that allows Progent's online support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and working associations with important technology companies including Cisco and Microsoft make available other vast technical knowledge bases and permit priority access to manufacturers' internal support staff so Progent's online service specialists are able to arrive at optimal resolutions in the least time.

Remote support services provided by Progent to businesses in San Antonio and anywhere in the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's leading corporations. Progent's ProSight portfolio of network monitoring and management services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital files, apps and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so any potential problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract information technology projects. Billing rates for ongoing consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based online consulting services include:

  • Call Center Expertise
    Progent's Help Desk Call Center programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who lack the budget to create an in-house Call Center but who want fast communication with an efficient Call Center with professional phone assistance as well as the ability to escalate the most challenging problems to high-level consultants.

    Progent's Help Desk consulting support can assist you in creating an efficient new Help Desk or revamping your existing organization, selecting or modifying Call Center software products to meet the special needs of your company, or adding temporary online staff to reinforce your internal Help Desk group during unusually busy situations such as software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk team of seasoned network consultants provides your clients in San Antonio or anywhere in the state of Texas fast access to a dependable support resource with years of experience offering telephone-based support and remote repair service for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk recognition as a major contributor to company productivity, and Progent's target is to fix instead of simply document network problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team offers online advanced consulting support and training in key application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for familiar Microsoft applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, custom development, and training offerings, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in San Antonio, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your business so your network support is proactive rather than reactive. By exposing potential trouble spots before they cause crashes, automated monitoring can head off inconvenient and costly network crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks based on multiple OS platforms.
How Your San Antonio Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent. For companies and new businesses in San Antonio or anywhere in the state of Texas, Progent's phone-based network support engineers can provide professional and economical system help whenever your organization needs it. More than a decade of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access tools to repair computer problems rapidly while avoiding the cost and lost time that comes with on-site service calls.

Even if your San Antonio organization relies on a local independent consultant or employs a full time organization that can deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to fix sudden system crises or particularly challenging integration problems.

Advantages of Progent's IT Support for Businesses in San Antonio
Progent's online technical help services allow your San Antonio business to realize the benefits of timely, enterprise-class network support without the cost of managing a full-time IT organization. Your network will derive added business value by becoming more reliable, efficient, and protected. Benefits to your company include:

  • Seamless remote extension of your local support resources
    With most organizations in San Antonio and throughout Texas, nearby computer service resources, whether made up of independent consultants or an in-house maintenance staff, can take care of typical network problems. However, IT crises can occur when your regular resources are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your onsite service personnel. In these situations, Progent's online service experts offer a convenient, quick, and economical solution to augment your local help and to pass on valuable knowledge to increase your capability to resolve downstream issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller organizations commonly rely on individual freelance service providers. Although freelance service people have smaller internal costs than larger support organizations and can often charge marginally less, they are sometimes overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the absence of reserve personnel may force your business to wait for assistance during an IT crisis. As your business expands, network unavailability and trouble with vital software become more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of backup service experts to make sure your network remains up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Companies typically start with an IT architecture implemented on a modest budget. Without a strong framework, slap-dash repairs often get piled onto an unstable foundation. As a network grows, stability and scalability issues can impede the productivity of the business. These badly built systems need careful assessment, smart long-term planning, and broad-based IT knowledge to upgrade to a network architecture that can deliver the solid foundation to meet current business requirements and simplify downstream expansion.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller organizations require advice and technical training to navigate through an increasingly complicated maze of technology alternatives capable of accelerating business success and enhancing productivity. They do not need a computer engineer who is motivated to sell a certain vendor's technology. IT consulting and product selling can lead to a situation where the recommended solution is built around a predetermined product instead of the genuine requirements of a business. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to align technical expertise with the best interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT expertise, refined support software, and understanding of corporate IT enable businesses to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent stands out by providing:

How Does Our Company Start Receiving Online Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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