Fast Remote Help for San Antonio IT Networks
For companies in San Antonio or anywhere in the state of Texas, Progent offers remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, as well as the services of CISSP-qualified cybersecurity consultants to help with advanced security architecture and diagnostic jobs.
Progent's online technical support engineers offer exceptional leverage because they have the practical background and have access to the sophisticated technology needed to solve the majority of information system issues quickly. Efficient support reduces immediate costs because service calls require minimal billable consulting minutes. Online support also avoids the expense of sending a consultant to your office. Your organization benefits even more in incidental expenses by minimizing or eliminating system outages and associated costs stemming from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's advanced remote consulting expertise is particularly helpful for businesses that rely on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's billing model for remote support is structured to stretch your network support dollar. Progent bills per minute for phone consulting, so you are billed exclusively for the support that you receive. In contrast to many remote service organizations, Progent asks for no initialization charge or minimum fees. Progent's one-minute billing unit and clean model for billing avoid situations where fast fixes somehow end up as major invoices. Progent's penchant for handling problems efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized technologies and field-proven processes which promote the maximum level of effectiveness for remote engineering help and repair for information networks of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's online support team to communicate with your company's system remotely without compromising system security.
Progent's advanced service database system includes comprehensive documentation of all support that Progent's customers have received. Progent's staff service personnel have access to the specifics of support delivered to every client by every consultant. This history of trouble tickets and solutions is stored as a quickly retrievable internal database that enables Progent's online support engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support grows daily. Progent's advanced accreditations and working relationships with key technology companies including Cisco and Microsoft make available additional extensive support knowledge bases and allow priority response from vendors' in-house support staff so Progent's online consulting specialists can come up with optimal solutions quickly.
Remote support services available from Progent to businesses in San Antonio and anywhere in the state of Texas include:
Authorized Windows Expertise
Progent's Microsoft-premier remote service experts can deliver computer system troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help your company with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable desktop consulting and support services to help your business to install, integrate, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services include providing Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network professionals, and indicates a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to deal with even the most challenging challenges surrounding network infrastructure planning, integration, administration, compliance, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating problems with IOS network administration utilities and coming up with workarounds or locating software updates. Cisco qualified CCIEs offer exceptional value because their broad experience allows them to resolve problems quickly. In many instances, less seasoned consultants can wrestle for hours or days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can connect to your environment by means of state-of-the-art remote support technology to perform efficient, secure, and affordable analysis and repair.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's CCIEs can provide assistance with all of Cisco's top-selling selection of connectivity devices. Cisco infrastructure support available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless access point planning and configuration, Cisco Aironet APs consulting support, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Consulting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a range of security services to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help you to clean up rapidly following a damaging breach. Security support services offered by Progent cover thorough network security and compliance evaluation using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious attacks; installing firewalls; designing safe architectures for off-site and mobile connectivity; guarding your messaging system against spam and directory harvest attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting to help organizations of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that combine local resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent runbook for recovering applications and services quickly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer online consulting services to address a broad spectrum of computer technologies such as network infrastructure, email systems, system and process security, plus UNIX/Linux and Windows integration. For server economization and easy management in networks that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical problems promotes quick escalation, when required, to consultants with appropriate experience to tackle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance analyzing anomalies affecting UNIX/Linux networks powered by leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's top enterprises. The ProSight line of network monitoring and management services addresses all key aspects of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the entire malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and debug their connectivity appliances like switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your Progent consultant so any looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology enables customers to complete major initiatives within budget and on time. Progent's special online engineering solutions include:
How Your San Antonio Business Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Call Center support alternatives for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most issues.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center team of seasoned information technology consultants provides your workers in San Antonio or anywhere in the state of Texas rapid communication with a large support group with extensive background providing telephone-based support and online repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center perception as a major driver of business performance, and Progent's policy is to resolve instead of merely report IT problems.
- Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting Group offers remote advanced engineering expertise and training in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, programming, and training for Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in San Antonio, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to suit your business so that your computer maintenance is proactive rather than reactive. By anticipating potential trouble spots before they evolve into crashes, automated monitoring can avoid stressful and expensive service crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks that incorporate a mix of platforms.
To contact Progent about emergency remote support with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in San Antonio or anywhere in the state of Texas, Progent's online network support engineers can deliver effective and economical IT support the instant your company requires it. More than a decade of providing online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to solve network problems rapidly while eliminating the cost and lost productivity associated with on-premises support visits.
Even if your San Antonio office deals with a regular freelance support technician or maintains an in-house organization that can deal with common computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to deal with sudden system crises or especially challenging integration projects.
Advantages of Progent's IT Support for Organizations in San Antonio
Progent's remote IT consulting services allow your San Antonio company to experience the benefits of timely, enterprise-class network support without the expense of maintaining an in-house IT organization. Your information system will derive greater strategic worth by being increasingly available, efficient, and protected. Benefits to your business include:
- Convenient remote expansion of your local IT resources
With most offices in San Antonio and throughout Texas, nearby computer support resources, whether consisting of outside consultants or an in-house IT staff, can take care of the majority of technical problems. However, IT crises might strike when local support personnel are overstretched or absent, and some problems may involve technology that is beyond the scope of your onsite support technicians. In these instances, Progent's online service specialists provide a convenient, fast, and affordable way to augment your regular help and to transfer useful knowledge to improve your capability to deal with downstream problems locally.
- Less Reliance on Individual Service Providers
For network maintenance, smaller offices often depend on independent freelance service providers. While freelance service people have smaller overhead than larger support companies and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the lack of fallback personnel may force your company to go without help during an IT crisis. As your business grows, system downtime and problems with critical applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of backup support experts to insure your IT system is always up and running.
- Build a Scalable Basis for Seamless Expansion
Organizations often begin with an IT system created on a shoestring budget. Lacking a scalable framework, slap-dash repairs can get piled onto a shaky foundation. When a network grows, stability and scalability problems can impede the success of the business. These poorly designed systems need proper analysis, intelligent strategic planning, and extensive IT expertise to upgrade to a system infrastructure able to offer the stable foundation to meet current business requirements and facilitate downstream growth.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller offices need guidance and technical training to negotiate an increasingly complex array of product alternatives capable of accelerating business success and enhancing productivity. These companies do not need a computer engineer who is attempting to resell a specific vendor's products. IT support and product selling can result in a scenario where the recommended
solution is designed around a profitable product rather than the true needs of a client. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to match IT consulting with the real needs of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT experience, fine tuned remote support software, and understanding of enterprise networking allow businesses to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional experience, in the trenches of network service, performing a broad variety of IT projects for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not only world-class IT skills, but also a support engineer with proven approaches for applying computer knowledge to solve actual network problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises help per minute. Consequently, you are invoiced only for received services. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services delivered during normal business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you will not be tempted to allow minor problems to fester.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local support organizations who offer minimal documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation sent by every consultant to every client. The practice of documenting and organizing support records results in more efficient service and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer 24x7 network tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can save your IT network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.