Immediate Online Help for San Antonio Networks
Urgent Online Help for San Antonio SystemsFor companies located in San Antonio or anywhere in the state of Texas, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking problems, as well as the services of CISA and CISSP-qualified security experts to handle advanced security architecture and troubleshooting issues.

Progent's remote technical support experts provide excellent value due to the fact that they have the real-world background and have access to the sophisticated tools needed to solve most information system issues quickly. Efficient support lowers immediate expenses because service calls require fewer billable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company saves even more with indirect expenses by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive online technical support expertise is especially valuable in environments that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for online help is structured to leverage your network support investment. Progent charges by the minute for phone consulting, so you are billed just for the services that you actually get. Unlike many remote support organizations, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing do away with scenarios where fast repairs somehow turn into substantial invoices. Progent's penchant for disposing of problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of optimized technologies and field-proven processes that promote the maximum degree of efficiency for online technical support and repair for information systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's Technical Response Center to access your company's environment remotely without breaching network security.

Progent's proven service database system stores detailed documentation describing the service that Progent's customers have received. Progent's staff service personnel have access to the details of services provided to each customer by every engineer. This database of anomalies and fixes is organized as a conveniently exploitable support knowledge base that allows Progent's online support experts to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of accreditations and close associations with important industry leaders such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's remote consulting experts are able to come up with optimal resolutions promptly.

Online services provided by Progent to customers in San Antonio and throughout the state of Texas include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions used by some of the world's leading corporations. Progent's ProSight portfolio of IT management outsourcing services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to provide centralized management and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that all potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special fields of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center service options for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing services are designed for businesses who don't have the budget to create an internal Call Center but who want fast access to a reliable Help Desk Call Center with proficient telephone support as well as the expertise to escalate complex problems to advanced consultants.

    Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk or revamping your existing one, identifying or customizing Help Desk Call Center application software to meet the particular demands of your company, or providing temporary phone support staff to work with your existing Help Desk team to handle demanding situations such as software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of seasoned information technology experts gives your computer users in San Antonio or anywhere in the state of Texas immediate communication with a reliable network service resource with substantial experience providing phone support and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center perception as a major enabler of company performance, and Progent's intent is to resolve instead of just annotate network issues.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff provides online professional engineering support and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, programming, and training for familiar Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in San Antonio, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to suit your business so that your network maintenance is proactive rather than reactive. By detecting emerging issues before they result in network outages, proactive monitoring can minimize inconvenient and costly information system failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments powered by multiple operating systems.
How Your San Antonio Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in San Antonio or anywhere in the state of Texas, Progent's online network support specialists are ready to provide effective and cost-effective system support the moment your business has to have it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix computer problems rapidly while eliminating the expense and lost productivity that comes with on-site support calls.

Even if your San Antonio business works with a local independent consultant or employs an in-house organization that can handle common network problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the expertise to fix sudden network crises or particularly complicated integration projects.

Benefits of Progent's IT Support for Companies in San Antonio
Progent's remote network troubleshooting services allow your San Antonio organization to enjoy the benefits of on-call, enterprise-level network support without the expense of maintaining an in-house IT staff. Your network will acquire greater business worth by becoming increasingly available, productive, and protected. Advantages to your business include:

  • Seamless virtual expansion of your local support resources
    For most businesses in San Antonio or anywhere in Texas, nearby computer service resources, whether made up of freelance consultants or an internal IT staff, can solve typical technical problems. However, major troubles may spring up when local support personnel are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite support technicians. In these situations, Progent's on-call support specialists offer an easy, quick, and economical solution to supplement your local resources and to transfer valuable knowledge to increase your capability to handle future issues locally.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller offices often depend on independent freelance consultants. While freelance service people have less internal costs than larger service organizations and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the lack of reserve help may require your business to go without help during an IT crisis. As your company grows, network downtime and trouble with vital software are more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers an on-call source of backup service experts to make sure your IT system is always available.

  • Create a Scalable Foundation for Smooth Growth
    Organizations typically begin with an IT architecture implemented on a shoestring budget. Without a robust framework, band-aid repairs can get thrown onto a weak foundation. When a company grows, stability and scalability problems can impede the success of the business. These badly built environments need careful analysis, intelligent long-term planning, and extensive technical expertise to upgrade to a network architecture that can deliver the solid foundation to meet vital business demands and facilitate downstream growth.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller organizations require guidance and technical training to negotiate an ever more complex array of product options available for accelerating business success and enhancing efficiency. They do not need a network engineer who is motivated to sell a certain vendor's technology. Network support and product selling can result in a situation where the proposed solution is designed around a profitable technology rather than the true requirements of a client. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to match technical expertise with the real interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable offices to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world industry background, at the front lines of IT service, executing a broad variety of IT projects for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This guarantees that you get not just world-class IT skills, but also a support engineer with proven approaches for using computer knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person visits by the minute. Consequently, you pay just for delivered support. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for support services provided during regular business hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be tempted to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has few competitors. Companies who utilize trusted freelance service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, protected, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 network tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
How Does My Business Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.