Immediate Remote Support for San Antonio Texas Networks
For businesses in San Antonio Texas, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, plus the services of CISSP-qualified security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's online support engineers offer excellent leverage because they possess the practical experience and are equipped with the sophisticated tools required to resolve the majority of information system issues rapidly. This lowers direct expenses since solutions accumulate minimal chargeable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company saves additionally in incidental costs by reducing or eliminating network outages and related costs stemming from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced online consulting expertise is particularly important in environments that depend on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's billing model for remote help is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are billed just for the services that you receive. Unlike typical online support companies, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing eliminate situations where speedy. minor fixes manage to turn into big tabs. Progent's skill at dealing with technical issues efficiently means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of customized technologies and field-tested processes that permit the highest degree of efficiency for remote engineering help and repair for information systems of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to link to your company's computer system remotely without breaching corporate security.
Progent's advanced customer support database system includes comprehensive records describing the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of services provided to each Progent client by any Progent engineer. This history of issues and responses is stored as a quickly searchable support knowledge base that enables Progent's online technical professionals to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft open up other vast technical support knowledge bases and permit priority response from manufacturers' internal product engineers so Progent's online service experts can arrive at the best solutions in the least time.
Remote support provided by Progent to companies in San Antonio Texas include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online service engineers offer computer system repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a broad variety of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration expertise, Microsoft Teams planning and integration, Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of affordable desktop support services to help your business to install, configure, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for networking professionals, and indicates a person's technical skills at the expert level. Cisco CCIEs can resolve even the most complex problems surrounding network planning, integration, management, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network administration tools and coming up with workarounds or identifying software updates. CCIEs are an excellent cost-effectiveness because their broad experience enables them to find solutions for problems rapidly. In common cases, less experienced engineers can struggle for many hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can tie into your network by means of advanced on-line troubleshooting tools in order to perform quick, safe, and affordable analysis and remediation.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's popular selection of infrastructure appliances. Cisco infrastructure expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Nexus switch consulting and support services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Access Points deployment services, Cisco WiFi controllers integration consulting, Cisco Security and VPN Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a range of system protection services to improve the defenses of your Microsoft Windows, macOS and OS X, Linux environment against assaults or assist your company to clean up quickly after a damaging penetration. Security services offered by Progent cover comprehensive information security and compliance assessment utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; configuring firewalls; building secure techniques for remote and mobile communication; protecting your messaging infrastructure from spam and DHA attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online support to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine local IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable workflow for restoring services quickly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to address a wide range of information technologies including system infrastructure, email systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in networks that incorporate Linux and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to Windows or Linux-based environments. Progent's team-oriented methodology for resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This expedites repair of critical problems, reduces lost productivity, and lowers support costs.
Important Linux variants for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by some of the world's leading corporations. The ProSight portfolio of network management outsourcing services addresses all critical areas of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the complete threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables rapid restoration of vital files, apps and VMs that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and debug their networking hardware like routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious network management activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that require important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup system that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology enables clients to execute major initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your San Antonio Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Call Center service options for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex issues.
Progent's Call Center consulting services can aid you in building an efficient new Help Desk or enhancing your existing one, selecting or customizing Help Desk software to address the unique needs of your business, or adding temporary phone support staff to supplement your in-house Help Desk resources during unusually busy situations such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced information technology experts gives your customers in San Antonio Texas quick communication with a large technical support resource with extensive background providing telephone-based support and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center the reputation as a key driver of business performance, and Progent's target is to fix instead of just annotate technical problems.
- Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Group can supply remote advanced engineering support and education in key business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, custom programming, and education services, visit Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in San Antonio Texas remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your business so your IT maintenance is proactive and automated. By exposing possible trouble spots before they evolve into crashes, proactive monitoring can avoid disruptive and expensive service crises. Progent can also deploy system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that support a variety of operating systems.
To get in touch with Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.
For offices and startups in San Antonio Texas, Progent's phone-based network support engineers are ready to provide effective and cost-effective system support the instant your company has to have it. Long experience providing remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine remote access tools to solve IT problems rapidly while avoiding the expense and lost time associated with in-person support calls.
Even if your San Antonio company deals with a regular freelance support technician or employs a full time organization that can handle the majority of network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either don't have the time or the experience to deal with sudden network crises or especially complicated integration projects.
Advantages of Progent's Network Help for Offices in San Antonio Texas
Progent's online IT consulting services allow your San Antonio organization to enjoy the advantages of on-call, expert network support without the cost of managing a full-time IT organization. Your network will acquire added strategic worth by being more available, efficient, and secure. Benefits to your company include:
- Convenient virtual expansion of your on-site IT resources
With most companies in San Antonio Texas, local network support providers, whether consisting of independent consultants or a full-time maintenance staff, can resolve typical network problems. However, major troubles can occur when local resources are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your local support technicians. In these situations, Progent's on-call support professionals provide a convenient, fast, and affordable way to augment your local help and to convey valuable knowledge to increase your ability to deal with future issues locally.
- Less Dependence on Individual Consultants
For network support, smaller organizations commonly rely on individual freelance consultants. While independent service people have smaller internal costs than big consulting firms and can often charge lower rates, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the lack of fallback help may require your company to go without help during an IT crisis. As your business expands, system unavailability and problems with vital software become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a reliable source of reserve support expertise to make sure your IT system remains available.
- Create a Scalable Basis for Smooth Growth
Organizations often begin with an IT system implemented on a modest budget. Lacking a scalable infrastructure, band-aid fixes can get piled onto a shaky foundation. When a network grows, reliability and scalability problems can hinder the success of the business. Such poorly designed environments need proper analysis, intelligent long-term planning, and extensive IT knowledge to upgrade to a system infrastructure able to deliver the solid foundation to handle current business demands and ease downstream expansion.
- Interact with Problem Solvers Rather Than Technology Sellers
Smaller offices require guidance and technical education to negotiate an ever more complicated maze of product alternatives capable of promoting business success and improving productivity. They do not need a network engineer who is trying to resell a certain vendor's products. IT consulting and product sales can lead to a situation where the proposed
solution is built around a predetermined technology instead of the true needs of a client. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to match technical expertise with the real interests of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical background, refined support tools, and familiarity with corporate IT enable companies to avoid the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Start Getting Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional background, in the trenches of IT service, executing a wide variety of IT tasks for a large mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its support team. This guarantees that you get not only expert IT skills, but also a consultant with proven methods for using technical knowledge to resolve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site help per minute. Consequently, you are billed exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for support services provided during regular business hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast solutions so you will not be forced to allow less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small service organizations who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support reports sent by every consultant to each client. The practice of detailing and archiving support activity allows more efficient service and eliminates a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 system monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.