For small and midsize companies located in San Antonio or anywhere in Texas, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging connectivity problems, plus the assistance of CISA and CISM-certified security consultants to handle advanced security design and business continuity preparedness.
Progent's remote support engineers offer excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to solve most information system issues quickly. This lowers direct costs since solutions require a smaller number of billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your location. Your organization benefits even more in incidental expenses by reducing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and de-focused management.
Progent's billing model for remote help is designed to maximize the impact of your network support investment. Progent bills per minute for phone assistance, so you are invoiced only for the services that you actually get. Unlike typical remote service companies, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and simple model for billing do away with situations where quick fixes manage to end up as major invoices. Progent's skill at disposing of technical issues efficiently results in your business conserving money.
Progent's Online Support Technologies
Through years of experience, Progent has refined a collection of optimized tools and proven methodologies that promote the maximum degree of efficiency for online consulting and repair for small company IT systems. Progent provides secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity permits the experts of Progent's online support team to link to your company's computer system remotely without breaching corporate security.
Progent's powerful technical support reporting system keeps comprehensive records for the support that Progent's customers have received. Progent's authorized engineers have the benefit of the specifics of support provided to each client by every engineer. This archive of anomalies and fixes is organized as a quickly accessible proprietary database that allows Progent's remote support engineers to communicate their experiences with the whole team to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft permit access to other vast technical knowledge bases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can come up with the best resolutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in San Antonio or anywhere in Texas or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's online network support experts offer certified skills in a comprehensive set of disciplines. This wide range of IT skills permits Progent's engineers to address virtually any crisis likely to crop up in a small business network. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To help businesses with multi-platform networks, Progent also provides the services of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services available from Progent to customers in San Antonio and anywhere in the state of Texas include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad range of information technology including network infrastructure, messaging systems, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server economization and simplified administration, and migration from legacy systems to current MS Windows or Linux-powered environments. Progent's group-based methodology for resolving technical issues promotes quick escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent remote assistance for diagnosing problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network engineers, and indicates a consultant's networking knowledge at the master level. Cisco qualified CCIEs know how to resolve even the most intractable problems surrounding network design, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS network administration tools and developing workarounds or locating program patches. Cisco CCIEs provide exceptional cost-effectiveness since their depth of expertise allows them to solve even the most difficult problems quickly. In many cases, less qualified service providers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting firms make Cisco CCIEs accessible to support small and mid-size businesses. Progent can provide fast phone access to a Cisco-qualified CCIE so your company can get timely support for serious network problems that are impacting business productivity but are not within the comfort zone of your ordinary network service resources. Progent's Cisco CCIE consultants can connect to your environment using sophisticated remote troubleshooting technology to provide fast, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's top-selling selection of networking devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote support engineers can provide network repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help your company with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 design and configuration,
Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full array of remote desktop support such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's qualified CISM and CISSP network security engineers offer a variety of system protection services that can improve the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist you to recuperate rapidly after a damaging breach. Security support services offered by Progent cover thorough network security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm attacks; integrating firewalls; designing secure mechanisms for remote and mobile access; securing your email system against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting to help companies of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine local resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over 20 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small companies often request. Billing rates for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables customers to execute major projects economically and on schedule. Progent's project-based online engineering services include:
How Your San Antonio Business Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center programs for small and midsize companies with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk services are a convenient solution for smaller businesses who don't have the money or time to assemble and manage an internal Help Desk Call Center but who require quick communication with an effective Help Desk with professional phone assistance plus the available expertise to escalate complex trouble tickets to advanced consultants.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the leading professional services automation platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center consulting services can guide you in building an effective new Help Desk Call Center or improving your existing organization, evaluating or enhancing Help Desk software products to address the unique demands of your business, or adding temporary online staff to reinforce your existing Call Center resources to handle high-demand events like software transitions, major updates, or rolling out new applications.
Progent's Help Desk Call Center staff of experienced information technology consultants offers your customers in San Antonio or anywhere in the state of Texas quick assistance from a large network service group with extensive experience providing telephone-based consulting and remote repair service for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk perception as a major driver of company productivity, and Progent's intent is to resolve rather than merely record technical issues.
Business Applications Support: Education, Customization, and Integration
Progent's Applications Experts Team can supply online and in-depth consulting support and education in key business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and MS Excel. To find out more information about Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac experts can support the creative facets of Apple Mac computing by providing remote help services and training in graphics, sound, and video. Progent's support professionals can provide help in a range of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special jobs such as scanning or digitizing audio/video or establishing an audio/video post production studio.
Remote Network Monitoring Support
Progent offers companies in San Antonio, or anywhere in the state of Texas, online network and server monitoring services centered around MS Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so that your network maintenance is proactive and automated. By spotting looming problems before they evolve into crashes, automated monitoring can minimize inconvenient and costly information system breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks based on a mix of operating systems.
To contact Progent about urgent online support with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
San Antonio Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Antonio Metro Area.
Progent location in the San Antonio Metro Area