For small and midsize businesses in San Antonio Texas, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISM-certified security consultants to handle advanced security design and business continuity planning.
Progent's remote technical support services represent excellent value because they have the real-world experience and the sophisticated technology to resolve the majority of network problems quickly. Efficient support reduces immediate costs since service calls accumulate a smaller number of billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your company benefits even more in incidental expenses by minimizing or eliminating network outages and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for remote help is designed to get the most out of your network support dollar. Progent bills by the minute for telephone-based consulting, so you pay exclusively for the support that you actually get. In contrast to many online service companies, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and clean policy for billing avoid scenarios where fast solutions somehow turn into substantial invoices. Progent's skill at disposing of problems quickly translates into your business spending less money.
Progent's Online Support Technologies
Over time, Progent has refined a set of customized tools and proven methodologies which permit the maximum degree of efficiency for online help and troubleshooting for small company computer systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to link to your network without compromising system security.
Progent's advanced service database system maintains comprehensive records for the service that Progent's customers have received. Progent's staff engineers have the benefit of the records of support delivered to each client by any consultant. This database of anomalies and repairs is organized as an easily retrievable proprietary database that permits Progent's remote support experts to communicate their experiences company-wide to make sure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and close associations with major industry leaders such as Cisco and Microsoft permit access to other vast support knowledge bases and allow fast response from manufacturers' internal product engineers so Progent's remote service experts are able to come up with optimal resolutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone services in San Antonio Texas or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, visit Immediate Urgent Support.
Phone-based Support Services Provided by Progent
Progent's online technical service experts have advanced credentials in a comprehensive array of technologies. This broad range of IT skills permits Progent's engineers to resolve almost any crisis likely to take place in a small or midsize business information system. Credentials held by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to companies with mixed-operating system environments, Progent also offers the services of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based services provided by Progent to customers in San Antonio include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad range of information technology including network architecture, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and simplified administration, and transitioning from older systems to current MS Windows or Linux-based environments. Progent's group-oriented methodology for solving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency remote assistance for resolving anomalies within UNIX/Linux systems powered by leading derivatives of UNIX including:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest accreditation for network consultants, and certifies an individual's technical skills at the master level. Cisco CCIEs know how to handle the most difficult problems encountered in network design, deployment, maintenance, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal support staff in isolating anomalies with IOS Software network management tools and coming up with alternate approaches or locating software updates. Cisco CCIEs provide exceptional cost-effectiveness since their deep experience allows them to fix even the most complex problems rapidly. In typical instances, less qualified engineers can struggle for hours or days with identical tasks that a Cisco CCIE can resolve in minutes.
Few support firms make CCIEs accessible to help small and mid-size businesses. Progent can provide quick telephone contact with a Cisco CCIE so your company can receive urgent support for serious network problems that are crippling worker productivity but are outside the scope of your ordinary network service resources. Progent's Cisco CCIE engineers can connect to your environment using advanced on-line troubleshooting tools to perform quick, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular selection of connectivity devices such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online service professionals can deliver network repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist you with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint Server 2019 design and integration,
Microsoft Skype for Business Server migration support, Microsoft Lync Server integration and Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of remote PC desktop services such as Microsoft Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Certified Network Security Specialists
Progent's certified CISSP and ISSAP security engineers offer a variety of system protection solutions that can strengthen the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against attacks or assist your business to recover quickly following a damaging breach. Security services available from Progent include: thorough security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm attacks; configuring firewalls; establishing secure mechanisms for off-site and mobile connectivity; defending your messaging system against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting to help companies of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that combine local IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent offers the skills of world-class remote consulting experts for contract IT projects that small companies often need. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these special fields of computer technology enables clients to complete major projects economically and on schedule. Progent's special remote engineering services include:
How Your San Antonio Texas Business Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk programs for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller organizations who don't have the resources to assemble and manage an internal Help Desk but who want quick access to a dependable Call Center with professional phone support plus the available expertise to escalate the most challenging problems to high-level engineers.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the top professional services automation tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting expertise can guide you in creating an effective new Help Desk Call Center or improving your current one, selecting or enhancing Call Center software to meet the unique requirements of your company, or providing occasional online personnel to supplement your existing Help Desk team to handle demanding events such as software transitions, major updates, or rolling out new applications.
Progent's Help Desk Call Center staff of experienced network professionals gives your computer users in San Antonio Texas immediate access to a reliable technical support group with extensive background offering telephone-based consulting and online repair service for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk perception as a significant driver of company productivity, and Progent's policy is to resolve and not just document network issues.
Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff provides online advanced consulting support and training in special application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Project, Office Word, and Office Excel. For additional information concerning Progent's consulting, customization, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac experts can support the imaginative components of Mac systems by offering remote help support and education in graphics, audio, and video. Progent's consultants can provide expertise in a variety of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special projects like scanning or digitizing audio/video or establishing an audio/video production studio.
Online Network and Server Monitoring Support
Progent offers companies in San Antonio Texas online network and server monitoring services powered by Microsoft Operations Manager network monitoring, enhanced by Progent for your business so your network maintenance is proactive rather than reactive. By spotting emerging trouble spots before they evolve into downtime, automated monitoring can ward off disruptive and costly network breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems that support a mix of OS platforms.
To contact Progent about urgent remote help with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas