For small and midsize businesses in San Antonio or anywhere in Texas, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity problems, plus the assistance of CISSP-accredited security engineers to help with advanced security design and disaster recovery planning.
Progent's remote support engineers offer exceptional value because they are equipped with the real-world background and the sophisticated technology to resolve most information system issues quickly. This lowers direct costs since service calls require a smaller number of billable minutes. Remote support also eliminates the expense of sending a consultant to your office. Your organization benefits additionally with indirect expenses by minimizing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's billing model for remote support is structured to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the services that you actually get. Unlike typical online service companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where fast solutions somehow turn into major invoices. Progent's skill at disposing of technical issues efficiently translates into your company saving cash.
Progent's Online Support Technologies
Through years of experience, Progent has refined a set of customized tools and field-tested processes which promote the highest degree of efficiency for online engineering help and troubleshooting for small company IT networks. Progent provides secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access allows the staff of Progent's remote service group to connect to your company's environment remotely without compromising network security.
Progent's highly evolved customer support database system keeps detailed histories for the support that Progent's customers have been provided. Progent's staff engineers have access to the history of support provided to each Progent customer by any Progent engineer. This archive of anomalies and resolutions is structured as an easily retrievable support knowledge base that enables Progent's online support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and close relationships with key vendors such as Cisco and Microsoft permit access to additional massive support databases and permit quick access to vendors' in-house support staff so Progent's online consulting specialists are able to find the most efficient solutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone support in San Antonio or anywhere in Texas or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Urgent Support.
Online Support Services Offered Progent
Progent's phone-based network support engineers offer credentials in a comprehensive set of products and technologies. This wide range of technical skills permits Progent's consultants to tackle virtually any problem likely to occur in a small or midsize company information system. Certificates held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Associate.
To provide assistance to businesses with mixed-operating system environments, Progent also provides access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Online support provided by Progent to clients in San Antonio and throughout the state of Texas include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide array of information technology including network architecture, email systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server economization and easy administration, and transitioning from older applications to the latest Windows or Linux-powered environments. Progent's group-oriented methodology for solving technical problems promotes fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent remote assistance for analyzing problems affecting UNIX/Linux networks based on leading versions of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network professionals, and validates an individual's technical skills at the master level. CCIEs know how to deal with even the most intractable problems surrounding network planning, deployment, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management tools and developing workarounds or identifying software updates. Cisco CCIEs provide exceptional cost-effectiveness because their broad experience enables them to find solutions for the most difficult problems rapidly. In many cases, less experienced service providers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few support providers make Cisco CCIEs accessible to assist small and medium sized companies. Progent offers fast phone access to a Cisco CCIE so your company can get timely support for serious network infrastructure problems that are crippling worker productivity but are outside the experience of your ordinary network support resources. Progent's Cisco-qualified CCIE consultants can tie into your network via the latest remote troubleshooting tools in order to perform efficient, safe, and affordable analysis and remediation.
Progent's CCIEs can provide consulting for the complete line of Cisco's top-selling selection of connectivity devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network technology.
Authorized MS Windows Support
Progent's Microsoft-certified remote support experts can deliver computer system repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can assist your company with a broad variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 design and deployment,
Microsoft Skype for Business Server planning and deployment support, Lync Server management and Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of remote desktop support services including Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier Network Security Professionals
Progent's accredited CISSP and ISSAP security engineers can provide a variety of security solutions that can bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist you to recuperate rapidly following a serious breach. Security solutions offered by Progent include: comprehensive network security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious attacks; configuring firewalls; building safe mechanisms for off-site and mobile communication; defending your email system from spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize physical resources as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of seasoned online consulting experts for contract IT projects that small companies often request. Billing rates for ongoing consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these important areas of computer technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your San Antonio Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Call Center programs for small businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small businesses who don't have the budget to assemble and manage an internal Help Desk but who need quick access to an efficient Help Desk with proficient phone support plus the available expertise to escalate the most challenging problems to high-level engineers.
Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can guide you in building an efficient new Help Desk or revamping your established organization, selecting or customizing Help Desk Call Center application software to meet the special demands of your business, or adding temporary online staff to reinforce your internal Help Desk team during demanding events such as software transitions, mass updates, or installing brand new business software.
Progent's Call Center team of experienced information technology consultants gives your customers in San Antonio or anywhere in the state of Texas quick contact with a large support group with years of background delivering phone consulting and remote repair service for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center perception as a major enabler of company success, and Progent's target is to resolve and not just report network issues.
Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts Group offers remote and in-depth consulting support and training in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Microsoft Office Excel. For more information about Progent's consulting, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can nurture the artistic facets of Apple Mac environments by delivering remote consulting support and education in imaging, sound, and video. Progent's consultants offer assistance in a range of Macintosh programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific procedures such as capturing or digitizing audio/video or configuring an audio/video production studio.
Remote Network Monitoring Services
Progent offers companies in San Antonio, or anywhere in the state of Texas, online network monitoring services powered by MS Operations Manager IT infrastructure monitoring, customized by Progent for your environment so that your network maintenance is proactive and automated. By anticipating emerging problems before they result in downtime, system monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems powered by a mix of operating systems.
To get in touch with Progent about emergency phone-based assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.
San Antonio Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Antonio Metro Area.
Progent location in the San Antonio Metro Area