For small and midsize businesses located in San Antonio or anywhere in the state of Texas, Progent provides support for information systems based on UNIX or Linux or for networks that feature a combination of UNIX and Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging connectivity issues, as well as the services of CISSP and CISM-certified security consultants to help with high-level security architecture and business continuity planning.
Progent's online technical support engineers offer excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to resolve most network issues quickly. Efficient support lowers direct costs because solutions accumulate fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally with incidental expenses by minimizing or eliminating system outages and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management.
Progent's billing model for remote help is designed to get the most out of your IT service investment. Progent bills by the minute for phone assistance, so you are billed just for the support that you actually get. In contrast to typical online service organizations, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where fast repairs somehow end up as substantial tabs. Progent's skill at solving technical issues efficiently translates into your business conserving money.
Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which promote the maximum degree of efficiency for online consulting and troubleshooting for small and midsize company IT systems. Progent provides protected VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access allows the consultants of Progent's remote service group to connect to your company's network without compromising corporate security.
Progent's sophisticated customer support database application keeps thorough records of all support that Progent's customers have received. Progent's staff service personnel have access to the specifics of assistance rendered to every Progent client by every consultant. This archive of problems and fixes is stored as a conveniently retrievable internal knowledge base that allows Progent's online support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's high-level certifications and close associations with important industry leaders such as Cisco and Microsoft permit access to other extensive support databases and permit quick access to manufacturers' in-house product engineers so Progent's online consulting specialists can arrive at the best resolutions quickly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote services in San Antonio or anywhere in Texas or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network support, visit Immediate Urgent Support.
Phone-based Technical Support Services Provided by Progent
Progent's phone-based consulting experts possess credentials in a comprehensive set of disciplines. This wide range of technical skills allows Progent's engineers to address virtually any problem likely to crop up in a small business network. Certifications awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To help clients with multi-operating system environments, Progent also offers access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services Offered by Progent to companies in San Antonio and anywhere in the state of Texas include:
Additional Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a wide range of computer technology including network architecture, messaging systems, network and operational security, UNIX/Linux and Windows integration, virtual server products for server economization and easy management, and migration from legacy systems to the latest Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for resolving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can offer urgent online help for diagnosing problems within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the highest recognition for networking consultants, and certifies a person's networking knowledge at the expert level. CCIEs know how to resolve the most stubborn challenges encountered in network infrastructure planning, installation, maintenance, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs are an exceptional cost-effectiveness because their broad experience permits them to fix the most difficult problems quickly. In typical instances, less experienced engineers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes.
Few service firms make CCIEs available to help small and medium sized companies. Progent offers quick phone access to a CCIE so your company can receive timely help for serious network problems that are impacting worker productivity but are not within the experience of your ordinary network service group or consultant. Progent's Cisco CCIE consultants can tie into your computer system using state-of-the-art remote support tools to perform quick, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's industry-leading selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network products.
Certified MS Windows Experts
Progent's Microsoft-certified online support experts can deliver computer system repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the assistance of consulting engineers who can help your company with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration consulting,
SharePoint 2013 application development,
Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of remote desktop services such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Certified System Security Professionals
Progent's certified CISSP and ISSAP security consultants can provide a range of system protection services to enhance the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to clean up quickly after a damaging penetration. Security consulting services available from Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; fast cleanup after malicious assaults; installing firewalls; establishing secure architectures for off-site and mobile access; protecting your email infrastructure from spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support services to help businesses of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize local IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small companies often need. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote consulting services include:
How Your San Antonio Company Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Call Center service options for small businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for smaller companies who lack the resources to assemble and manage an internal Help Desk Call Center but who need fast response from an efficient Call Center with proficient telephone assistance plus the in-depth expertise to escalate the most challenging problems to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a transparent extension of your current Helpdesk team. Progent's Virtual Call Center can act as an escalation resource to handle the most difficult computer system issues, or be available in overflow circumstances when your ordinary service providers are swamped.
Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk or enhancing your existing organization, evaluating or modifying Help Desk application software to address the unique requirements of your company, or adding occasional online staff to reinforce your internal Help Desk Call Center team to deal with demanding scenarios like software migrations, major upgrades, or rolling out new applications.
Progent's Call Center staff of veteran information technology professionals provides your workers in San Antonio or anywhere in the state of Texas instant access to a large network service group with substantial experience delivering phone consulting and online repair service for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center recognition as a solid contributor to business productivity, and Progent's policy is to solve rather than just record technical problems.
Applications Services: Training, Development, and Integration
Progent's Applications Experts staff provides online and in-depth engineering expertise and training in special application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom development, and education for popular Microsoft business applications including CRM, Microsoft Project, MS Office Word, and Office Excel. To learn more information on Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac professionals can promote the imaginative aspect of Mac computing by delivering phone-based help support and training in graphics, sound, and motion video. Progent's support professionals can provide help in a range of Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common jobs like capturing or digitizing audio/video or configuring an audio/video production studio.
Remote Network Monitoring Services
Progent can provide companies in San Antonio, or anywhere in the state of Texas, online network monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so your computer support is proactive rather than reactive. By detecting possible issues before they grow into full-scale emergencies, automated monitoring can avoid disruptive and costly network breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems that support a variety of operating systems.
To contact Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent.