For small companies in San Antonio or anywhere in the state of Texas, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for complex connectivity problems, plus the services of CISSP and CISM-certified security engineers to help with high-level security architecture and business continuity planning.
Progent's remote support engineers represent exceptional leverage because they are equipped with the practical experience and the sophisticated tools to resolve the majority of information system issues quickly. This reduces direct costs since service calls require fewer chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your company benefits even more with incidental expenses by minimizing or eliminating network downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management.
Progent's pricing model for online help is designed to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the services that you receive. Unlike many online service companies, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and clean model for pricing prevent situations where fast solutions somehow turn into major tabs. Progent's penchant for solving problems efficiently results in your company saving cash.
Progent's Remote Service Tools
Over the years, Progent has fine tuned a set of customized technologies and field-proven processes which allow the maximum level of efficiency for remote technical support and troubleshooting for small and midsize business information systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access enables the engineers of Progent's online support team to access your company's system remotely without compromising system security.
Progent's powerful service database application stores extensive records of the support that Progent's customers have received. Progent's authorized consultants have the benefit of the records of assistance delivered to each client by any consultant. This database of anomalies and responses is stored as a readily searchable internal knowledge base that allows Progent's remote support professionals to share their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's advanced certifications and working relationships with major technology companies including Cisco and Microsoft make available additional extensive technical support databases and allow fast response from vendors' internal product engineers so Progent's remote consulting experts can find optimal resolutions quickly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone support in San Antonio or anywhere in Texas or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Urgent Support.
Remote Technical Support Services Provided by Progent
Progent's remote support engineers possess credentials in a comprehensive set of disciplines. This broad scope of IT skills allows Progent's consultants to manage almost any emergency likely to occur in a small or midsize company network. Certificates held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Associate.
To support customers with multi-operating system environments, Progent also provides access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical support services Offered by Progent to customers in San Antonio and throughout the state of Texas include:
Special Support Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a wide spectrum of computer technology such as network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and simplified administration, and transitioning from legacy systems to the latest MS Windows or Linux solutions. Progent's team-based methodology for resolving network issues promotes fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This expedites repair of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide urgent remote assistance for diagnosing problems affecting UNIX/Linux systems powered by popular derivatives of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network engineers, and validates a person's technical knowledge at the expert level. CCIEs can deal with the most difficult challenges associated with network planning, installation, administration, protection, and repair. CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS Software network management utilities and developing workarounds or locating program patches. Cisco CCIEs represent an exceptional cost-effectiveness since their depth of expertise enables them to fix the most complex problems rapidly. In typical instances, less seasoned service providers can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes.
Few support firms make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers quick telephone contact with a Cisco CCIE so your company can get timely support for severe network infrastructure problems that are impacting business efficiency but are not within the comfort zone of your ordinary network service resources. Progent's Cisco-qualified CCIE support experts can connect to your computer system using sophisticated remote support technology in order to perform efficient, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's industry-leading selection of infrastructure appliances including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Certified MS Windows Support
Progent's Microsoft-premier remote service experts can provide network troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can assist you with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server design,
Microsoft Skype for Business migration consulting, Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full array of remote PC desktop support including Windows 7 migration support, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISM and CISSP Certified Network Security Engineers
Progent's certified CISSP and ISSAP security engineers offer a variety of system protection services to strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist you to recover quickly following a serious penetration. Security support services available from Progent cover thorough security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recuperation from virus and worm attacks; integrating firewalls; designing secure mechanisms for remote and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize physical IT assets along with cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the skills of seasoned online consulting professionals for contract projects that small businesses often need. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of information technology allows clients to complete critical projects within budget and on schedule. Progent's special online consulting services include:
How Your San Antonio Company Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Help Desk Call Center service offerings for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller companies who don't have the budget to support an in-house Help Desk Call Center but who need fast access to an efficient Help Desk with professional telephone support plus the in-depth expertise to escalate the most challenging problems to high-level consultants.
Progentís Virtual Call Center is designed for bigger businesses and operates as a seamless addition to your current Helpdesk resources. Progent's Virtual Help Desk Call Center can operate as an escalation option to handle the toughest computer system challenges, or be available in those instances when your other resources are overwhelmed.
Progent's Call Center consulting expertise can guide you in building an effective new Help Desk or enhancing your current organization, identifying or modifying Help Desk software products to handle the special demands of your company, or providing temporary online staff to work with your internal Help Desk group to deal with unusually busy situations such as software migrations, mass updates, or installing new applications.
Progent's Help Desk staff of veteran network consultants offers your clients in San Antonio or anywhere in the state of Texas fast assistance from an efficient network service group with extensive background offering phone consulting and remote troubleshooting for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center perception as a significant enabler of business efficiency, and Progent's target is to solve rather than just annotate network problems.
Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group can supply remote professional engineering expertise and training in key business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for Microsoft applications including Microsoft CRM, MS Project, MS Word, and Microsoft Office Excel. For more about Progent's consulting, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac consultants can promote the creative elements of Apple Mac systems by offering phone-based help support and education in imaging, audio, and motion video. Progent's support professionals can provide expertise in a variety of Apple Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific procedures like scanning or digitizing audio/video or configuring an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide businesses in San Antonio, or anywhere in the state of Texas, online network monitoring support based on MS Operations Manager IT infrastructure monitoring, customized by Progent for your business so your computer support is proactive and automated. By detecting looming trouble spots before they evolve into network outages, automated monitoring can head off stressful and costly network failures. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks that incorporate a mix of OS platforms.
To contact Progent about urgent remote expertise with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.