For small businesses in San Antonio or anywhere in the state of Texas, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure problems, as well as the services of CISSP-accredited security engineers to handle advanced security design and business continuity planning.
Progent's online support engineers offer exceptional leverage due to the fact that they have the real-world background and the sophisticated technology to solve most information system problems rapidly. This lowers direct expenses because solutions require a smaller number of billable minutes. Online support also eliminates the cost of sending a consultant to your site. Your organization benefits even more in indirect costs by minimizing or eliminating network outages and associated losses resulting from business disruption, upset clients, idle employees, and de-focused management.
Progent's billing model for online help is designed to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you owe just for the support that you receive. Unlike many remote support organizations, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and simple model for billing prevent situations where speedy. minor solutions somehow end up as big bills. Progent's penchant for dealing with technical issues efficiently results in your business conserving money.
Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven processes that promote the maximum level of effectiveness for online help and repair for small business IT networks. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity allows the engineers of Progent's remote service group to connect to your company's environment remotely without compromising network security.
Progent's proprietary technical support reporting application includes detailed documentation describing all support that Progent's customers have received. Progent's team engineers have access to the history of all help delivered to each client by any consultant. This history of trouble tickets and responses is stored as a quickly retrievable proprietary knowledge base that permits Progent's online technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and close relationships with major technology companies such as Cisco and Microsoft permit access to additional massive support databases and allow quick response from manufacturers' internal support staff so Progent's remote service specialists are able to find the most efficient solutions quickly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone support in San Antonio or anywhere in Texas or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT support, visit Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's phone-based network support professionals have advanced credentials in a comprehensive set of disciplines. This broad range of technical skills enables Progent's engineers to tackle practically any problem likely to occur in a small or midsize business network. Credentials awarded to Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, and Design Professional.
To help businesses with mixed-platform environments, Progent also offers the services of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online support services available from Progent to small businesses in San Antonio and anywhere in the state of Texas include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services address a wide spectrum of computer technology such as system architecture, email solutions, system and operational security, UNIX and Windows coexistence, virtual server products for server economization and simplified management, and transitioning from older applications to the latest Microsoft Windows or Linux-based environments. Progent's group-oriented approach to resolving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer urgent remote help for analyzing problems affecting UNIX/Linux systems powered by popular derivatives of UNIX including:
Major Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure professionals, and validates a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs know how to handle even the most complex challenges occurring in network infrastructure planning, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or identifying program updates. CCIEs are an exceptional cost-effectiveness because their depth of expertise enables them to find solutions for even the most complex problems quickly. In typical cases, less experienced service providers can wrestle for many hours or days with identical tasks that a CCIE can resolve in a few minutes.
Few consulting firms make CCIEs accessible to assist small and medium sized businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can receive immediate support for complex network infrastructure issues that are crippling worker productivity but are outside the scope of your local IT support group or consultant. Progent's CCIE consultants can interface to your network by means of sophisticated on-line troubleshooting technology in order to perform fast, secure, and affordable analysis and remediation.
Progent's CCIEs can provide expertise in all of Cisco's popular selection of networking products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus VPN technology.
Authorized Microsoft Windows Support
Progent's Microsoft-expert online service professionals can deliver computer problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can help you with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 planning and deployment,
Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full range of remote PC desktop consulting and support services including Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Certified Network Security Specialists
Progent's accredited CISSP and ISSAP network security engineers can provide a variety of system protection services that can enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help your company to recuperate rapidly following a damaging breach. Security services offered by Progent cover thorough security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid cleanup after malicious attacks; configuring firewalls; building secure techniques for remote and mobile connectivity; securing your email system from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that combine local resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of world-class remote consulting experts for contract projects that small businesses frequently request. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these special areas of computer technology enables customers to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:
How Your San Antonio Business Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk Call Center support alternatives for small businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Call Center services are ideal for small organizations who don't have the money or time to create an in-house Help Desk but who need quick communication with a dependable Help Desk with professional phone assistance plus the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Call Center or enhancing your established one, identifying or modifying Help Desk Call Center application software to meet the special requirements of your business, or adding occasional phone support personnel to work with your in-house Help Desk team to handle demanding events such as software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk team of seasoned network consultants gives your workers in San Antonio or anywhere in the state of Texas instant assistance from a dependable support group with extensive experience delivering telephone-based support and online troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center the reputation as a solid driver of business efficiency, and Progent's target is to solve rather than merely track network issues.
Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts staff can supply remote professional engineering expertise and education in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft Word, and Excel. To find out more information about Progent's expertise, customization, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac experts can nurture the creative facets of Mac computing by offering remote help services and education in imaging, audio, and motion video. Progent's consultants offer help in a large selection of Apple Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common procedures like capturing or digitizing audio or video or setting up an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in San Antonio, or anywhere in the state of Texas, online computer system monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so that your network support is proactive rather than reactive. By exposing potential trouble spots before they grow into full-scale emergencies, system monitoring can avoid stressful and expensive service crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks that incorporate a combination of OS platforms.
To get in touch with Progent about urgent remote support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
San Antonio Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Antonio Metro Area.
Progent location in the San Antonio Metro Area