For small and midsize businesses located in San Antonio Texas, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft platforms. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE network specialists for complex connectivity issues, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security architecture and business continuity planning.
Progent's remote technical support engineers offer excellent leverage due to the fact that they are equipped with the practical background and the sophisticated tools to solve the majority of information system problems rapidly. Efficient support lowers immediate costs because service calls accumulate a smaller number of chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your location. Your company saves additionally in incidental costs by reducing or eliminating network downtime and related costs resulting from business discontinuity, upset clients, unproductive employees, and distracted executives.
Progent's pricing policy for remote support is structured to get the most out of your network support dollar. Progent bills per minute for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to many online service firms, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing do away with situations where speedy. minor solutions somehow end up as big invoices. Progent's penchant for handling technical issues efficiently results in your company spending less cash.
Progent's Online Technical Support Technologies
Over the years, Progent has refined an array of optimized tools and proven processes which allow the highest level of efficiency for remote technical support and troubleshooting for small company information systems. Progent provides protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology enables the experts of Progent's online support team to interface to your company's system without compromising network security.
Progent's proprietary customer support reporting application maintains thorough documentation for the service that Progent's customers have received. Progent's team consultants have the benefit of the records of all help provided to every client by every consultant. This database of anomalies and responses is organized as a conveniently retrievable support database that permits Progent's remote technical engineers to share their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft permit access to other vast support databases and allow priority response from vendors' in-house engineering staff with the result that Progent's online service experts can arrive at optimal resolutions promptly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote support in San Antonio Texas or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network support, go to Immediate Urgent Support.
Phone-based Technical Support Services Provided by Progent
Progent's remote support engineers offer certified skills in an extensive set of disciplines. This broad range of capability enables Progent's consultants to resolve virtually any crisis likely to take place in a small business information system. Certifications earned by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.
To help clients with mixed-OS environments, Progent also provides the skills of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based technical support services provided by Progent to small businesses in San Antonio include:
Special Support Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a wide range of computer technology such as network infrastructure, email systems, network and operational security, UNIX and Windows coexistence, VMware products for server hardware consolidation and simplified administration, and transitioning from older systems to the latest Microsoft Windows or Linux-based solutions. Progent's team-based methodology for solving network issues promotes fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency remote help for troubleshooting problems within UNIX/Linux systems based on leading derivatives of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network consultants, and indicates a consultant's network technology knowledge at the master level. Cisco qualified CCIEs can handle even the most stubborn challenges occurring in network planning, integration, administration, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or identifying program updates. Cisco CCIEs represent an exceptional value because their deep experience enables them to fix even the most difficult problems rapidly. In many instances, less experienced consultants can wrestle for hours or even days with identical tasks that a CCIE can resolve in minutes.
Few service organizations make CCIEs available to assist small and mid-size companies. Progent offers fast phone contact with a CCIE so your company can receive urgent support for serious network problems that are crippling business productivity but are not within the comfort zone of your ordinary computer service group or consultant. Progent's Cisco-qualified CCIE engineers can connect to your network by means of advanced on-line troubleshooting tools in order to perform quick, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's market leading selection of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus VPN technology.
Authorized Windows Support
Progent's Microsoft-expert remote support engineers can provide computer repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help your company with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 Server deployment,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint Server 2019 design and integration, Microsoft Teams expertise, Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full range of online desktop support and troubleshooting services such as Microsoft Windows 7 migration support, preparing for to 64-bit workstation software, configuring Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISSP, ISSAP, and CISM security consultants offer a range of security services that can bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help you to clean up rapidly after a serious penetration. Security solutions offered by Progent cover thorough security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recovery from malicious attacks; setting up firewalls; establishing safe architectures for off-site and mobile connectivity; securing your email infrastructure against spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting to help businesses of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent offers the services of world-class online consulting professionals for special projects that small businesses often need. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these special areas of information technology allows customers to complete major initiatives within budget and on time. Progent's project-based online consulting services include:
How Your San Antonio Texas Company Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Help Desk support alternatives for small companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk support services are well suited for small organizations who lack the money or time to assemble and manage an in-house Help Desk Call Center but who need quick access to an efficient Help Desk Call Center with professional phone assistance as well as the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in creating an effective new Call Center or revamping your existing one, evaluating or modifying Help Desk Call Center application software to address the particular requirements of your corporation, or adding occasional online personnel to supplement your existing Help Desk Call Center resources to handle demanding scenarios like software migrations, mass updates, or rolling out new applications.
Progent's Help Desk staff of experienced network professionals offers your customers in San Antonio Texas rapid communication with a dependable technical support group with extensive background delivering telephone-based consulting and online diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center perception as a crucial contributor to company performance, and Progent's intent is to fix and not just report network problems.
Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting Team offers online professional engineering expertise and training in specific business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and education for Microsoft business applications such as CRM, Microsoft Project, Microsoft Office Word, and MS Excel. To find out additional information about Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the creative elements of Apple Mac computing by offering phone-based consulting services and education in graphics, audio, and video. Progent's support professionals offer help in a variety of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific procedures such as capturing or digitizing audio or video or configuring an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers companies in San Antonio Texas remote computer system monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so that your IT maintenance is proactive and automated. By spotting potential problems before they evolve into crashes, system monitoring can ward off inconvenient and expensive information system crises. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks powered by a variety of operating systems.
To get in touch with Progent about urgent online expertise with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas