For small companies in San Antonio or anywhere in Texas, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging connectivity issues, plus the services of CISA and CISM-accredited security consultants to help with advanced security design and disaster recovery planning.
Progent's online technical support services represent exceptional leverage due to the fact that they are equipped with the real-world experience and the advanced technology to resolve most network issues rapidly. This lowers immediate expenses because solutions take up fewer billable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization saves additionally in indirect expenses by reducing or eliminating network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives.
Progent's billing model for online support is designed to maximize the impact of your IT service investment. Progent charges by the minute for phone consulting, so you owe just for the services that you receive. Unlike many online service firms, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and clean model for pricing eliminate scenarios where speedy. minor repairs manage to turn into substantial tabs. Progent's penchant for solving technical issues efficiently results in your company saving cash.
Progent's Online Support Tools
Through years of experience, Progent has fine tuned a collection of optimized technologies and proven processes which ensure the maximum degree of effectiveness for online consulting and troubleshooting for small business information networks. Progent provides safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology allows the experts of Progent's Technical Response Center to interface to your network remotely without breaching system security.
Progent's proprietary service reporting system keeps detailed records for all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of assistance delivered to every Progent client by any consultant. This history of trouble tickets and responses is organized as a readily searchable proprietary database that permits Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows over time. Progent's advanced certifications and working relationships with major industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and permit priority access to manufacturers' internal engineering staff so Progent's online consulting specialists are able to find the most efficient solutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone services in San Antonio or anywhere in Texas or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Emergency Support.
Online Technical Services Provided by Progent
Progent's phone-based technical support experts have certified skills in an extensive array of technologies. This broad range of capability enables Progent's consultants to handle practically any problem likely to crop up in a small company information system. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, CCDA and CCDP.
To support companies with mixed-OS environments, Progent also provides the services of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services Offered by Progent to companies in San Antonio and anywhere in the state of Texas include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a wide array of information technology such as system architecture, email solutions, network and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and easy administration, and migration from legacy systems to current MS Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent online assistance for troubleshooting anomalies within UNIX/Linux systems based on leading variants of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and certifies a consultant's networking knowledge at the expert level. CCIEs can resolve the most stubborn issues encountered in network infrastructure planning, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network management tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs are an excellent value since their deep experience allows them to fix the most intractable problems rapidly. In common instances, less qualified service providers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service firms make CCIEs available to help small and mid-size companies. Progent can provide quick telephone access to a CCIE so your company can receive immediate help for complex network problems that are lowering worker productivity but are beyond the comfort zone of your regular computer maintenance resources. Progent's CCIE consultants can connect to your environment by means of the latest on-line troubleshooting tools to perform fast, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's popular family of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified Windows Support
Progent's Microsoft-qualified online support professionals can provide network troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can assist your company with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2013 design,
Skype for Business planning and deployment support, Microsoft Lync Server management and Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of remote PC desktop support and troubleshooting services including Windows 7 migration support, upgrading to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified Network Security Professionals
Progent's certified CISSP, ISSAP, and CISM security engineers offer a range of system protection solutions to strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist your business to clean up rapidly following a serious penetration. Security services offered by Progent include: thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; installing firewalls; designing secure techniques for remote and mobile access; guarding your messaging infrastructure from spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting services to help companies of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine local resources along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of world-class remote consulting experts for special projects that small businesses often request. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these important fields of information technology enables clients to execute major projects economically and on schedule. Progent's project-based remote engineering services include:
How Your San Antonio Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center support alternatives for small companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are ideal for smaller organizations who don't have the money or time to assemble and manage an internal Help Desk but who require fast communication with an efficient Help Desk with professional telephone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a transparent supplement to your existing Helpdesk staff. Progent's Virtual Help Desk Call Center can operate as an escalation alternative for the most difficult network problems, or be available in overflow circumstances when your regular service providers are too busy.
Progent's Help Desk consulting services can support you in building an efficient new Call Center or revamping your established one, selecting or customizing Call Center application software to address the unique needs of your business, or adding occasional phone support staff to supplement your internal Help Desk team to handle demanding scenarios such as software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk staff of experienced network experts offers your workers in San Antonio or anywhere in the state of Texas fast assistance from an efficient technical support group with years of experience delivering phone help and remote troubleshooting for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center perception as a crucial contributor to business performance, and Progent's goal is to fix and not merely annotate technical issues.
Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts Group provides phone-based and in-depth engineering expertise and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, MS Office Word, and Office Excel. To learn more information on Progent's expertise, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac consultants can support the artistic elements of Apple Mac systems by providing phone-based consulting support and training in graphics, sound, and motion video. Progent's consultants offer help in a large selection of Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special procedures such as capturing or digitizing audio/video or integrating an audio/video production lab.
Online Network and Server Monitoring Support
Progent can provide businesses in San Antonio, or anywhere in the state of Texas, remote network and server monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your environment so your IT support is proactive rather than reactive. By detecting possible problems before they result in full-scale emergencies, proactive monitoring can avoid inconvenient and costly network failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks based on a mix of platforms.
To contact Progent about emergency remote expertise with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent.