For small businesses located in San Antonio or anywhere in the state of Texas, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure problems, as well as the assistance of CISA and CISM-accredited security consultants to handle advanced security design and business continuity preparedness.
Progent's online technical support engineers represent excellent leverage due to the fact that they have the practical background and the sophisticated tools to resolve most network problems quickly. This lowers direct expenses since service calls accumulate fewer chargeable minutes. Online help also avoids the expense of sending a consultant to your location. Your organization benefits additionally in incidental costs by reducing or eliminating network downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for remote support is designed to maximize the impact of your network support investment. Progent bills on a per-minute basis for phone assistance, so you are charged just for the services that you receive. In contrast to typical online support companies, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where quick fixes somehow end up as big bills. Progent's penchant for dealing with problems quickly translates into your business spending less cash.
Progent's Remote Support Tools
Through years of experience, Progent has refined a collection of optimized technologies and field-proven processes that permit the highest degree of effectiveness for online engineering help and repair for small business IT systems. Progent provides secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity allows the staff of Progent's remote service group to interface to your network without compromising system security.
Progent's proprietary technical support reporting application includes extensive documentation of all service that Progent's clients have been provided. Progent's authorized service personnel have access to the records of support provided to each Progent client by any engineer. This history of trouble tickets and responses is organized as a conveniently accessible internal knowledge base that allows Progent's remote support experts to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with important industry leaders such as Cisco and Microsoft permit access to additional extensive support databases and permit quick access to vendors' in-house engineering staff so Progent's remote consulting specialists are able to arrive at optimal resolutions promptly.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone support in San Antonio or anywhere in Texas or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT help, go to Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's remote technical support professionals offer credentials in an extensive array of technologies. This broad scope of capability enables Progent's consultants to tackle almost any emergency likely to occur in a small or midsize business network. Credentials held by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To help clients with multi-platform environments, Progent also offers the skills of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services Offered by Progent to companies in San Antonio and throughout the state of Texas include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a wide range of information technology such as network architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified administration, and migration from legacy applications to current Microsoft Windows or Linux-based solutions. Progent's group-based methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer urgent remote help for resolving anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX OS
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and certifies a person's network technology skills at the master level. CCIEs can handle even the most intractable problems encountered in network design, installation, management, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or locating software patches. Cisco CCIEs are an excellent value since their depth of experience permits them to find solutions for even the most difficult problems quickly. In many cases, less qualified consultants can struggle for hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes.
Few consulting firms make Cisco CCIEs available to support small and medium sized businesses. Progent offers fast telephone contact with a Cisco authorized CCIE so your company can receive timely help for severe network problems that are lowering worker productivity but are beyond the experience of your regular network maintenance resources. Progent's Cisco-qualified CCIE engineers can connect to your network using the latest on-line troubleshooting tools to provide quick, secure, and affordable analysis and remediation.
Progent's CCIEs offer expertise in all of Cisco's industry-leading family of infrastructure appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Certified MS Windows Expertise
Progent's Microsoft-premier remote support professionals offer computer system troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a wide range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server application development,
Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of remote desktop support and troubleshooting services including Windows 7 integration, moving to 64-bit desktop applications, integrating Office 2010, and automating desktop configuration.
CISSP and ISSAP Premier System Security Specialists
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services that can strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist you to recover quickly after a serious breach. Security consulting services available from Progent include: comprehensive network security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; quick recovery from virus and worm assaults; setting up firewalls; designing secure techniques for off-site and mobile connectivity; protecting your email system against spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting services to help organizations of all sizes integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine local IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent can provide the skills of world-class remote consulting professionals for contract projects that small businesses often request. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your San Antonio Company Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for small organizations with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing support services are ideal for small companies who don't have the resources to assemble and manage an internal Help Desk Call Center but who need quick communication with a dependable Call Center with proficient telephone support plus the in-depth expertise to escalate complex problems to high-level consultants.
Progentís Virtual Call Center is intended for bigger companies and serves as a transparent extension of your current Help Desk resources. Progent's Virtual Help Desk Call Center can operate as an escalation option to handle the toughest network problems, or be available in overflow instances when your ordinary resources are swamped.
Progent's Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or revamping your established one, selecting or enhancing Call Center software to meet the particular needs of your business, or adding occasional phone support personnel to work with your existing Help Desk team during unusually busy situations like software migrations, major upgrades, or rolling out brand new applications.
Progent's Call Center staff of veteran information technology professionals provides your customers in San Antonio or anywhere in the state of Texas quick communication with an effective technical support resource with extensive experience providing telephone-based help and online troubleshooting for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center the reputation as a significant enabler of company efficiency, and Progent's target is to solve instead of just report technical issues.
Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Team offers phone-based professional engineering expertise and education in specific business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft business applications such as CRM, MS Office Project, MS Office Word, and Excel. To find out more on Progent's consulting, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac experts can support the artistic facets of Apple Mac systems by providing remote consulting support and training in graphics, sound, and motion video. Progent's support professionals offer expertise in a large selection of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common projects like capturing or digitizing audio or video or putting together an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers businesses in San Antonio, or anywhere in the state of Texas, remote computer system monitoring services powered by MS Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so your IT maintenance is proactive and automated. By uncovering looming problems before they grow into full-scale emergencies, remote monitoring can head off disruptive and costly information system failures. Progent can also assist with system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems based on a combination of OS platforms.
To contact Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent.