For small companies located in San Antonio or anywhere in the state of Texas, Progent provides help for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the services of CISA and CISM-certified security consultants to handle high-level security design and disaster recovery preparedness.
Progent's online technical support services offer exceptional value due to the fact that they are equipped with the practical background and the sophisticated technology to resolve most network issues quickly. Efficient support reduces immediate costs because service calls require a smaller number of chargeable minutes. Remote support also avoids the cost of sending an engineer to your office. Your company saves additionally in indirect costs by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.
Progent's billing model for online help is designed to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are charged just for the services that you receive. Unlike many remote service firms, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing avoid situations where quick repairs somehow turn into big tabs. Progent's skill at disposing of problems quickly results in your company conserving money.
Progent's Remote Service Technologies
Through years of experience, Progent has refined a collection of customized tools and proven processes that allow the highest degree of efficiency for remote engineering help and troubleshooting for small and midsize business information networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity allows the consultants of Progent's remote service group to interface to your network without violating system security.
Progent's advanced customer support database application includes extensive records for the support that Progent's customers have been provided. Progent's authorized engineers have access to the details of support provided to each Progent customer by any Progent consultant. This history of problems and fixes is organized as a readily retrievable proprietary knowledge base that permits Progent's remote support professionals to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and close associations with key industry leaders such as Cisco and Microsoft make available additional massive technical support databases and allow fast access to vendors' in-house support staff so Progent's remote service experts are able to arrive at the best resolutions promptly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone support in San Antonio or anywhere in Texas or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.
Phone-based Network Support Services Available from Progent
Progent's phone-based technical service engineers offer credentials in a comprehensive array of disciplines. This wide range of technical skills allows Progent's consultants to address virtually any problem that may occur in a small company network. Certifications held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, CCDA and CCDP.
To help companies with mixed-OS environments, Progent also provides the support of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support services provided by Progent to companies in San Antonio and anywhere in the state of Texas include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services cover a wide spectrum of information technology including system infrastructure, email systems, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware consolidation and easy administration, and transitioning from older applications to current Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to solving network problems enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based help for troubleshooting anomalies within UNIX/Linux systems based on leading versions of UNIX including:
Important Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the top recognition for networking engineers, and indicates a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to handle even the most stubborn issues associated with network planning, deployment, administration, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs are an excellent value because their depth of experience permits them to fix the most complex problems quickly. In typical instances, less experienced service providers can wrestle for hours or even days with identical problems that a CCIE can fix in a few minutes.
Few consulting firms make Cisco CCIEs available to help small and medium sized companies. Progent can provide quick telephone access to a Cisco CCIE so you can receive immediate support for severe network issues that are crippling business productivity but are outside the experience of your ordinary network support group or consultant. Progent's Cisco CCIE consultants can tie into your network via state-of-the-art remote troubleshooting technology to provide efficient, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's industry-leading family of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN solutions.
Certified MS Windows Experts
Progent's Microsoft-qualified remote support experts offer computer system repair and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can help your company with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2013 design,
Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of online PC desktop consulting and support services such as Windows 7 migration support, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Qualified Network Security Specialists
Progent's accredited CISM and CISSP security engineers can provide a variety of system protection services that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or assist your company to recover rapidly following a serious penetration. Security consulting services available from Progent cover thorough network security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; integrating firewalls; establishing safe architectures for remote and mobile communication; securing your email system from viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support services to help organizations of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of seasoned online consulting experts for special IT projects that small companies often need. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these special fields of computer technology allows clients to execute critical projects within budget and on time. Progent's special online consulting services include:
How Your San Antonio Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk support programs for small and midsize companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for small organizations who don't have the resources to assemble and manage an internal Call Center but who need quick communication with a dependable Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Call Center is designed for bigger businesses and operates as a seamless extension of your current Help Desk staff. Progent's Virtual Help Desk Call Center can serve as an escalation option for complex technical issues, or be available in overflow situations when your ordinary resources are too busy.
Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Call Center or revamping your established one, identifying or customizing Help Desk Call Center software to address the special requirements of your business, or adding occasional online personnel to supplement your in-house Help Desk Call Center team to deal with demanding situations like software migrations, major upgrades, or installing new applications.
Progent's Help Desk Call Center staff of seasoned information technology professionals provides your computer users in San Antonio or anywhere in the state of Texas quick contact with a large network service group with years of background offering phone support and online repair service for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center recognition as a crucial contributor to business efficiency, and Progent's target is to solve rather than simply report IT issues.
Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts staff can supply phone-based and in-depth consulting expertise and education in specific application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Office Excel. To find out additional information on Progent's consulting, custom development, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac experts can support the artistic elements of Apple Mac computing by providing phone-based help support and training in imaging, audio, and video. Progent's support professionals can provide expertise in a large selection of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special projects such as capturing or digitizing audio/video or setting up an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers businesses in San Antonio, or anywhere in the state of Texas, remote network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your environment so your network maintenance is proactive and automated. By spotting potential trouble spots before they cause downtime, automated monitoring can minimize stressful and costly network failures. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks powered by multiple OS platforms.
To get in touch with Progent about urgent remote expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.