Fast and Affordable Online Technical Support for San Antonio Computer Systems
Urgent Phone Support for San Antonio NetworksFor companies located in San Antonio or anywhere in Texas, Progent provides online help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the assistance of CISSP-accredited security experts to help with advanced security design and troubleshooting issues.

Progent's remote technical support engineers provide exceptional leverage because they have the practical experience and have access to the sophisticated technology necessary to solve most information system issues quickly. Efficient support lowers immediate expenses because service calls use up fewer billable minutes. Online support also avoids the cost of sending a consultant to your location. Your organization benefits even more with incidental costs by reducing or avoiding system downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online consulting expertise is especially important for businesses that rely on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for online help is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. In contrast to many remote service companies, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid scenarios where fast repairs manage to end up as large tabs. Progent's skill at handling technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of optimized technologies and proven processes which allow the highest level of efficiency for remote consulting and troubleshooting for IT systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's Technical Response Center to link to your company's computer system without violating corporate security.

Progent's advanced service reporting system maintains comprehensive histories of the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of all help provided to each Progent customer by every Progent consultant. This history of trouble tickets and solutions is organized as a quickly accessible support knowledge base that permits Progent's online support engineers to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced certifications and working associations with important vendors including Cisco and Microsoft open up additional vast technical knowledge bases and allow priority access to vendors' in-house engineering staff so Progent's remote consulting experts can come up with the most efficient solutions quickly.

Remote services provided by Progent to customers in San Antonio and anywhere in the state of Texas include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate services designed to enable small and mid-size organizations to benefit from the same advanced technology deployed by many of the industry's top enterprises. Progent's ProSight line of network management outsourcing services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including protection, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver web-based control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so that all potential issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology projects. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these special areas of computer technology allows customers to complete critical initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are a convenient solution for companies who lack the budget to support an in-house Call Center but who need fast communication with an efficient Help Desk with professional phone assistance as well as the technical depth to escalate complex tasks to advanced consultants.

    Progent's Call Center consulting services can aid you in building an effective new Call Center or improving your existing organization, evaluating or enhancing Help Desk Call Center application software to address the particular demands of your corporation, or adding temporary online personnel to supplement your internal Call Center team during demanding situations such as software migrations, major updates, or rolling out brand new applications.

    Progent's Call Center staff of seasoned information technology professionals provides your customers in San Antonio or anywhere in the state of Texas fast communication with an efficient support resource with years of background providing phone consulting and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a key driver of business performance, and Progent's aim is to fix instead of merely annotate IT problems.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff offers remote and in-depth consulting support and education in key business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications such as CRM, Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in San Antonio, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your environment so that your computer maintenance is proactive and automated. By exposing looming trouble spots before they cause network outages, remote monitoring can head off inconvenient and expensive service failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that incorporate a variety of operating systems.
How Your San Antonio Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in San Antonio or anywhere in the state of Texas, Progent's online computer support engineers are ready to provide expert and cost-effective IT help whenever your organization needs it. More than 15 years of providing online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair computer problems rapidly while avoiding the cost and lost productivity that comes with in-person service visits.

Even if your San Antonio office has a local independent consultant or maintains an in-house organization that can handle typical network problems, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the experience to deal with sudden network crises or especially complicated integration problems.

Benefits of Progent's Network Help for Organizations in San Antonio
Progent's remote IT consulting services enable your San Antonio organization to experience the benefits of on-call, expert IT support without the cost of maintaining an in-house IT organization. Your network will acquire greater business value by being more available, efficient, and secure. Benefits to your company include:

  • Seamless virtual expansion of your on-site support resources
    With most businesses in San Antonio or anywhere in Texas, local computer support providers, whether made up of independent consultants or an in-house maintenance staff, can solve typical technical problems. However, IT crises sometimes spring up when local support personnel are overstretched or absent, and some problems may involve technology that is unfamiliar to your onsite support people. In these instances, Progent's online support specialists offer a convenient, quick, and affordable solution to augment your local resources and to convey valuable information to improve your capability to deal with future problems locally.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller businesses often rely on individual freelance service providers. While freelance consultants carry less internal costs than big service organizations and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the lack of fallback personnel may require your company to go without help during an emergency. As your business expands, network unavailability and problems with critical applications become more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of reserve service experts to insure your IT system remains available.

  • Create a Scalable Basis for Smooth Growth
    Organizations often start with an IT architecture created on a modest budget. Lacking a scalable infrastructure, band-aid fixes often get piled onto a shaky foundation. When a company grows, reliability and scalability issues can hinder the productivity of the business. Such poorly built environments require careful analysis, smart strategic planning, and wide technical knowledge to evolve to a system architecture that can provide the solid foundation to handle critical business demands and simplify future expansion.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller organizations require guidance and technical education to negotiate an ever more complex maze of product options capable of accelerating business growth and enhancing efficiency. They hardly need a network engineer who is attempting to earn a commission on a specific vendor's products. IT consulting and product selling can lead to a situation where the recommended solution is designed around a profitable technology rather than the true needs of a business. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to match technical expertise with the best needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT background, refined remote support software, and understanding of corporate IT allow businesses to escape the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.