Fast and Affordable Online Help for San Antonio Networks
For companies located in San Antonio or anywhere in Texas, Progent offers online technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to businesses in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle complex networking issues, as well as the assistance of CISSP-accredited cybersecurity experts to handle advanced security architecture and troubleshooting issues.
Progent's online support experts provide excellent value because they possess the real-world background and have access to the sophisticated tools needed to solve most information system issues quickly. This lowers immediate costs because service calls use up fewer billable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization benefits even more in incidental costs by reducing or eliminating system outages and related losses stemming from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online technical support experience is especially important for organizations that depend on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's pricing model for remote support is designed to leverage your IT service investment. Progent bills by the minute for phone assistance, so you owe just for the support that you actually get. Unlike many online service organizations, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing do away with scenarios where fast fixes manage to turn into substantial tabs. Progent's penchant for solving problems quickly means you saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of optimized tools and field-proven methodologies which allow the maximum degree of efficiency for online technical support and troubleshooting for computer systems of any size. Progent provides secure VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's online support team to interface to your company's system without compromising network security.
Progent's proven service database system maintains thorough documentation of the service that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of support delivered to every client by every Progent consultant. This archive of issues and fixes is structured as an easily retrievable support knowledge base that permits Progent's online technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's high-level certifications and close relationships with major industry leaders such as Cisco and Microsoft open up other vast technical databases and allow priority response from vendors' internal product engineers so Progent's online consulting specialists can come up with the most efficient resolutions in the least time.
Remote services offered by Progent to customers in San Antonio and throughout the state of Texas include:
Certified Windows Support
Progent's Microsoft-expert online support engineers can deliver computer system troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective desktop support services to help you company to install, integrate, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network professionals, and validates a person's networking knowledge at the expert level. Cisco CCIEs know how to deal with even the most challenging issues associated with network infrastructure planning, installation, administration, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs offer exceptional cost-effectiveness since their depth of expertise permits them to find solutions for problems quickly. In common instances, less seasoned service providers can struggle for many hours or even days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system using state-of-the-art remote support tools to provide quick, safe, and affordable analysis and remediation.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's CCIEs offer assistance with all of Cisco's market leading selection of infrastructure appliances. Cisco technology support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting services, Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Aironet APs engineering services, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security services that can improve the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or help you to recuperate rapidly after a damaging breach. Security consulting services offered by Progent cover in depth data security assessment utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile communication; securing your messaging system against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Progent can provide advanced online consulting support to help organizations of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that utilize local IT assets as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for recovering applications and services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can produce reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based support services to cover a wide array of information technologies including network architecture, email solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy management in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux-powered environments. Progent's team-based methodology for solving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can offer urgent phone-based help resolving anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. The ProSight series of network management outsourcing services covers all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to deliver centralized control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your Progent consultant so all looming problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology enables customers to execute major projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your San Antonio Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service options for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the leading professional services automation platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center staff of veteran network experts provides your clients in San Antonio or anywhere in the state of Texas instant access to an efficient technical support group with substantial background providing phone consulting and remote repair service for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk the reputation as a key enabler of company success, and Progent's aim is to solve rather than simply record IT issues.
- Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting Team provides remote professional engineering support and training in key application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, programming, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, custom programming, and education services, see Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in San Antonio, or anywhere in the state of Texas, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your business so that your computer maintenance is proactive rather than reactive. By uncovering emerging problems before they evolve into downtime, remote monitoring can avoid inconvenient and expensive information system failures. Progent can also use system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments that support a variety of platforms.
To get in touch with Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in San Antonio or throughout the state of Texas, Progent's phone-based network support engineers are ready to deliver professional and economical system support the instant your business has to have it. Long experience delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to solve network problems quickly while eliminating the expense and lost productivity that comes with on-premises service calls.
Even if your San Antonio business works with a local independent support technician or maintains a full time IT staff that can handle ordinary computer problems, Progentís Microsoft certified consultants can provide a convenient and seamless virtual extension of your local resources for situations when your usual service personnel either lack the availability or the expertise to fix sudden system emergencies or particularly tough integration projects.
Features of Progent's Remote Network Services for San Antonio
Progent's online support, Internet-based repair, system security expertise, and system administration services give offices in San Antonio or throughout the state of Texas the greatest leverage for your support budget. Whether you need occasional telephone help and remote network repair or full-time Help Desk call center services and network management, Progent's experts can provide your business enterprise-level network support while allowing you to eliminate the cost and administration overhead of running a large internal IT staff. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in San Antonio and is also ideal for networks in more remote areas of Texas that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a broad selection of Microsoft support utilities, technical information, and continuing training.
- Per Minute Rates to Minimize Costs
Progent offers remote help on a per-minute basis, so you are charged only for the services you receive. Progent requires no minimum fee for phone support and asks for no ongoing retainer for support services provided during normal business hours. This saves you from paying big bills for quick repairs.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco can provide the services of on-staff specialists with skill in designing, implementing, and managing networking solutions based on Cisco products. Progent can provide a CCIE or CCNP to help you create fast, reliable, and protected connectivity for local and remote networking.
- Application Specialists Team
Progent's basic consulting services include system integration, Microsoft Exchange Server expertise, system security planning, and Help Desk Co-management services. Progent's Application Experts group offers world-class consulting support for critical business applications. Support available from the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Customization
MS Project Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Management and Application Development
MySQL Management and Application Development
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient one-stop source for IT generalists and specialists, Progent can deliver fast, cost-effective, and thorough IT solutions that align with the unique requirements of your business.
- State of the Art Remote Connectivity Tools
Protected online connectivity allows Progent's service experts to observe precisely what your customers see. This makes it easier to produce quick fixes to problems that could otherwise require an expensive personal visit. State-of-the-art remote access tools and expert engineers together enable Progent to resolve most IT issues quickly and economically. Progent is an industry leader in online support and remote system analysis.
- Support for Popular VPN Products
Progent supports safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24x7 Support for High System Uptime
For organizations with vital applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high network availability.
- Help Desk Services
Progent's Help Desk support services are intended especially for budget-conscious organizations whose workers need immediate access to a Help Desk service with expert phone support and full escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT expertise, refined remote support tools, and understanding of corporate IT enable businesses to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Technical Help from Progent?
- Certified Expertise in Microsoft's Complete Range of Server Platforms
Progent offers in-depth support for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Windows Server 2008 R2 upgrades, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises visits by the minute. Consequently, you are billed exclusively for received support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services delivered during regular working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces little competition. Companies who utilize familiar independent consultants or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, protected, and efficient.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, system monitoring can keep your information network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.