Immediate Online Support for San Antonio Networks
For organizations located in San Antonio or anywhere in Texas, Progent offers remote support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified professionals have delivered remote support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with complex networking issues, plus the assistance of CISA and CISSP-qualified security experts to help with advanced security architecture and diagnostic jobs.
Progent's online technical support experts offer exceptional leverage due to the fact that they have the practical experience and have access to the advanced technology required to solve most information system issues rapidly. This reduces immediate costs since solutions require minimal billable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization saves additionally in incidental expenses by reducing or avoiding network downtime and related losses resulting from business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive remote technical support know-how is especially helpful for organizations that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.
Progent's billing model for remote support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the services that you actually get. In contrast to many remote service organizations, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and clean model for pricing save you from situations where fast solutions manage to end up as big tabs. Progent's skill at handling technical issues quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized technologies and field-proven processes that permit the highest degree of effectiveness for online technical support and repair for computer networks of any size. Progent provides secure VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's remote service group to communicate with your company's computer system remotely without breaching system security.
Progent's advanced service reporting application maintains extensive records for all service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the specifics of all help delivered to each Progent customer by any Progent consultant. This database of anomalies and repairs is stored as an easily accessible proprietary database that permits Progent's remote technical professionals to share their experiences with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's extensive list of accreditations and working associations with major vendors including Cisco and Microsoft open up other massive technical knowledge bases and permit priority response from vendors' in-house product engineers with the result that Progent's online service experts are able to find the best solutions quickly.
Online technical services available from Progent to businesses in San Antonio and anywhere in the state of Texas include:
Certified MS Windows Support
Progent's Microsoft-certified remote support professionals can provide network problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a wide variety of technology support such as
Windows Server 2016 migration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server development,
Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of affordable PC desktop consulting and support services to help your business to deploy, integrate, repair, and administer workstations and laptops based on Windows. Progent's PC desktop support services include offering Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for networking professionals, and indicates a person's networking skills at the master level. Cisco CCIEs can deal with even the most stubborn problems encountered in network design, deployment, management, compliance, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or identifying software updates. Cisco CCIEs offer excellent value because their broad experience permits them to find solutions for problems rapidly. In many instances, less qualified consultants can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can tie into your network via advanced on-line troubleshooting technology to perform fast, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's market leading selection of networking appliances. Cisco technology expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki wireless access point layout and configuration, Aironet Access Points consulting help, Cisco WiFi controllers integration consulting, Cisco Security and VPN Consulting assistance, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Qualified Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of security services that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist you to recover rapidly following a serious breach. Security services offered by Progent include: thorough information security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm attacks; setting up firewalls; building safe architectures for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online support to help organizations of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine local resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent process for recovering services quickly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also allows non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer phone-based consulting services to cover a wide array of information technologies including system architecture, email solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified management in environments that include Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to resolving technical problems enables quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers service expense.
Major Linux platforms for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the world's top corporations. The ProSight portfolio of outsourced network management services covers all key aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire malware attack progression including filtering, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup system that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Billing charges for ongoing consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology allows clients to execute major projects within budget and on time. Progent's project-based online engineering solutions include:
How Your San Antonio Business Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Help Desk programs for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are well suited for businesses who lack the budget to create an internal Help Desk but who need fast response from an efficient Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging problems to high-level engineers.
Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a transparent supplement to your current Helpdesk staff. Progent's Virtual Call Center can serve as a an escalation resource to handle the most difficult technical challenges, or be available in hectic instances when your ordinary resources are too busy.
Progent's Call Center team of experienced information technology experts provides your clients in San Antonio or anywhere in the state of Texas instant assistance from an efficient network service group with substantial experience providing telephone-based consulting and online troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center perception as a crucial enabler of company productivity, and Progent's aim is to resolve instead of merely record technical issues.
- Business Applications Services: Training, Customization, and Integration
Progent's Applications Consulting Group can supply phone-based advanced engineering expertise and training in special business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in San Antonio, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so that your computer maintenance is proactive and automated. By detecting emerging issues before they expand into full-scale emergencies, proactive monitoring can minimize disruptive and costly network failures. Progent can also utilize network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments based on multiple platforms.
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in San Antonio or anywhere in the state of Texas, Progent's online network support engineers can provide expert and affordable system help the instant your company needs it. More than 15 years of offering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access tools to repair computer problems quickly while eliminating the expense and lost productivity that comes with on-site support calls.
Even if your San Antonio office relies on a regular independent support technician or maintains an in-house IT staff that know how to deal with ordinary computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the time or the expertise to fix unexpected network emergencies or especially complicated integration projects.
Details of Progent's Remote Network Services for San Antonio
Progent's phone help, remote repair, system security expertise, and network management services give businesses in San Antonio or throughout the state of Texas the greatest leverage for your IT budget. Whether you need one-time phone help and remote network repair or ongoing Help Desk Call Center services and network management, Progent's professionals can deliver your office world class network support while allowing you to eliminate the expense and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in San Antonio and is also ideal for networks in more remote regions of Texas that lack technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a broad array of Microsoft support utilities, service information, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent offers remote support on a minute-by-minute basis, so you are billed only for the services you receive. Progent requires no minimum fee for online help and imposes no ongoing subscription fee for services delivered during normal working hours. This saves you from facing big bills for quick fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco can provide help from authorized professionals who have experience in planning, implementing, and managing networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to help you create fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic support offerings include technology integration, Microsoft Exchange Server consulting, network security design, and Help Desk Call Center services. Progent's Application Experts group offers world-class consulting expertise for critical application areas. Support available from the Application Experts Team includes:
Dynamics GP Support and Customization
MS Project and Project Online Training
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Business Information (BI) Reporting Consulting and Training
UNIX, Linux and Sun Solaris Support
SQL Server 2016 Software Development and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Management and Application Development
Amazon Marketplace Web Service Application Development
By offering a full service one-stop source for network generalists and specialists, Progent can deliver timely, inexpensive, and comprehensive information technology solutions that match the special requirements of your company.
- Sophisticated Remote Access Tools
Secure remote access allows Progent's support experts to observe exactly what your users see. This makes it possible to produce fast solutions to problems that might otherwise demand a costly onsite service call. Sophisticated remote access tools and expert engineers combine to allow Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in online support and remote system analysis.
- Compatibility with Popular VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24-hour Support for High Network Availability
For organizations with mission-critical applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are intended especially for budget-conscious companies whose workers require immediate access to a Help Desk Call Center with expert telephone support and complete escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical knowledge, refined support software, and understanding of corporate IT allow offices to escape the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco qualified experts average more than a decade of real-world industry background, at the forefront of IT service, performing a wide range of technical tasks for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its support staff. This guarantees that you get not just expert technical skills, but also a support engineer with proven approaches for applying computer knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site visits by the minute. Consequently, you pay only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you will not be forced to permit minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Companies who utilize trusted independent consultants or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, secure, and efficient.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few support firms to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, system monitoring can save your information network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.