Fast Remote Help for San Antonio Texas Information Networks
For organizations located in San Antonio Texas, Progent offers remote help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging networking problems, as well as the services of CISA and CISSP-certified security experts to help with high-level security architecture and troubleshooting jobs.
Progent's online technical support engineers offer excellent value because they possess the practical background and are equipped with the sophisticated tools required to resolve the majority of network problems rapidly. This reduces direct expenses since solutions accumulate minimal billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization saves even more with indirect costs by minimizing or avoiding network downtime and related costs stemming from business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced online consulting experience is particularly helpful for organizations that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you owe just for the support that you receive. In contrast to many online support organizations, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and simple model for billing save you from scenarios where fast solutions somehow turn into major bills. Progent's penchant for solving problems quickly means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of optimized technologies and proven methodologies which permit the maximum level of effectiveness for online help and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's remote service group to connect to your company's system remotely without compromising network security.
Progent's sophisticated customer support database system maintains extensive documentation for the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of all help rendered to each client by any consultant. This database of problems and repairs is stored as a quickly searchable proprietary database that allows Progent's online support professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's extensive list of accreditations and close associations with key industry leaders such as Cisco and Microsoft make available additional extensive support knowledge bases and permit quick access to manufacturers' in-house support staff with the result that Progent's online consulting experts are able to determine the most efficient solutions in the least time.
Online technical services provided by Progent to companies in San Antonio Texas include:
Authorized Windows Expertise
Progent's Microsoft-expert remote service professionals offer computer problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of affordable desktop consulting and support services to assist you company to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop support services include providing Microsoft Windows 10 integration support plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for networking consultants, and indicates a consultant's technical knowledge at the expert level. Cisco-qualified CCIEs can deal with even the most challenging issues surrounding network design, integration, administration, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS Software network management utilities and developing alternate approaches or locating program patches. Cisco qualified CCIEs offer exceptional value since their depth of experience enables them to solve problems quickly. In typical instances, less qualified engineers can struggle for many hours or even days with the same problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your network by means of sophisticated on-line support technology in order to perform quick, safe, and affordable analysis and remediation.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's Cisco CCIEs can provide assistance with all of Cisco's industry-leading family of connectivity products by offering services such as:
CISSP and ISSAP Premier Network Security Professionals
Progent's qualified CISM and CISSP cybersecurity consultants can provide a variety of security services that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help you to recuperate quickly after a serious penetration. Security support services offered by Progent cover in depth data security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recovery from malicious attacks; configuring firewalls; establishing secure mechanisms for off-site and mobile communication; guarding your email system from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Progent can provide expert remote consulting to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that combine physical IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable workflow for recovering services rapidly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online support services to address a wide array of information technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical problems enables quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers support expense.
Important Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services intended to enable small and mid-size businesses to utilize the same advanced technology used by some of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical aspects of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide web-based management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their networking appliances such as routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup environment that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Progent's rates for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables clients to complete major projects within budget and on time. Progent's project-based remote consulting services include:
How Your San Antonio Company Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Call Center support alternatives for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Call Center consulting expertise can guide you in creating an effective new Help Desk or revamping your current one, selecting or customizing Help Desk Call Center software products to handle the unique demands of your business, or providing temporary phone support personnel to work with your internal Help Desk Call Center resources during unusually busy events like software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of seasoned information technology professionals provides your computer users in San Antonio Texas instant access to a dependable network service group with substantial experience delivering phone support and remote repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center recognition as a solid contributor to company productivity, and Progent's goal is to solve rather than just record network problems.
- Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting Team provides phone-based and in-depth consulting expertise and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in San Antonio Texas remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your environment so your computer maintenance is proactive and automated. By uncovering possible trouble spots before they cause full-scale emergencies, remote monitoring can avoid disruptive and expensive service failures. Progent can also provide help with system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments based on a mix of operating systems.
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in San Antonio Texas, Progent's online network support specialists can deliver effective and economical system support the instant your business needs it. More than 15 years of delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to solve network problems quickly while avoiding the cost and lost productivity that comes with in-person service visits.
Even if your San Antonio office has a local independent consultant or maintains an in-house IT staff that can deal with typical network problems, Progentís Microsoft certified engineers can still offer a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the experience to fix unexpected network crises or especially tough integration projects.
Features of Progent's Online Network Services for San Antonio Texas
Progent's phone help, Internet-based troubleshooting, network security expertise, and network administration services give businesses in San Antonio Texas the greatest leverage for your support budget. Whether you need occasional telephone help and Internet-based network repair or ongoing Help Desk call center services and network management, Progent's professionals can provide your organization world class network support while allowing you to avoid the expense and hassle of maintaining a large in-house IT organization. Key features of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to businesses in San Antonio Texas and is also ideal for networks in geographic regions that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a broad array of Microsoft support tools, technical databases, and continuing training.
- Per Minute Rates to Minimize Expenses
Progent offers online help on a minute-by-minute basis, so you are charged only for the support you use. Progent has no minimum fee for online help and requires no periodic retainer for services provided during normal business hours. This saves you from facing big invoices for simple fixes.
- Availability of Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers the services of on-staff professionals with experience in planning, deploying, and managing networking solutions powered by Cisco products. Progent can offer a CCIE or CCNP to show you how to build fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's core support services include system integration, MS Exchange expertise, corporate security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide in-depth consulting expertise for critical application areas. Help available from the Application Experts Group covers:
Dynamics GP Consulting and Programming
MS Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management and Software Development
MySQL Database Administration and Software Programming
Apple Macintosh Integration
Amazon MWS Application Development
By offering a full service one-stop source for network generalists and specialists, Progent is able to deliver fast, inexpensive, and comprehensive information technology solutions that fit the specific requirements of your company.
- Advanced Remote Connectivity Software
Secure remote connectivity permits Progent's service professionals to see precisely what your users see. This makes it easier to produce fast solutions to problems that could otherwise require a costly onsite visit. Effective online connectivity software and experienced technicians combine to enable Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in online troubleshooting and automated system monitoring.
- Support for Mainstream VPN Products
Progent supports secure VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- Round-the-Clock Service for Maximum Network Uptime
For businesses with mission-critical applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed specifically for budget-constrained companies whose workers require immediate recourse to a Help Desk service with expert telephone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical expertise, refined remote support tools, and familiarity with corporate IT allow companies to avoid the limitations of exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Online Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry background, at the forefront of IT support, executing a wide range of technical tasks for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting staff. This means that you get not just world-class IT skills, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site visits per minute. Consequently, you pay exclusively for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for support services delivered during normal working hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be forced to permit simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent has few competitors. Companies who utilize familiar freelance service providers or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can keep your information network from painful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.