Immediate Remote Help for San Antonio Computer Systems
For businesses located in San Antonio or anywhere in Texas, Progent provides remote help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, as well as the assistance of CISSP-qualified security experts to help with high-level security architecture and troubleshooting jobs.
Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated technology needed to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses because solutions use up fewer chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves even more with incidental costs by minimizing or eliminating system outages and associated losses resulting from business disruption, upset customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting know-how is particularly valuable in environments that depend on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.
Progent's pricing policy for online support is designed to leverage your IT service investment. Progent bills by the minute for phone consulting, so you pay exclusively for the support that you receive. Unlike typical online service firms, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing save you from situations where speedy. minor fixes manage to end up as big invoices. Progent's skill at disposing of problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a collection of optimized technologies and field-tested processes that allow the highest degree of effectiveness for online technical support and troubleshooting for IT systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's Technical Response Center to access your company's system without compromising corporate security.
Progent's sophisticated service database application maintains thorough records describing all service that Progent's customers have received. Progent's authorized engineers have access to the history of assistance rendered to every customer by any engineer. This archive of issues and fixes is organized as an easily searchable proprietary knowledge base that permits Progent's online technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's support services improves over time. Progent's extensive list of certifications and close relationships with key industry leaders such as Cisco and Microsoft open up additional massive technical support databases and allow fast access to vendors' internal support staff with the result that Progent's remote service experts can arrive at the most efficient resolutions quickly.
Remote support available from Progent to customers in San Antonio and throughout the state of Texas include:
Certified Windows Expertise
Progent's Microsoft-expert online support professionals offer network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2013 application development, SharePoint 2016 migration support, Microsoft Skype for Business planning and deployment support, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of affordable desktop services to assist you business to install, configure, troubleshoot, and manage workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure consultants, and indicates an individual's network technology knowledge at the expert level. CCIEs can handle the most complex issues occurring in network infrastructure planning, integration, maintenance, compliance, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house engineers in isolating anomalies with IOS Software network management tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer excellent value because their depth of expertise permits them to find solutions for problems quickly. In many instances, less experienced engineers can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your computer system via state-of-the-art on-line support technology in order to perform quick, secure, and affordable analysis and remediation.
Progent's CCIEs offer help for the entire range of Cisco's industry-leading family of networking products by offering consulting services that include:
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of security solutions that can strengthen the immunity of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or help you to recover rapidly after a serious penetration. Security services offered by Progent include: in depth network security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm assaults; installing firewalls; designing secure mechanisms for remote and mobile communication; defending your email infrastructure against spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting support to help businesses of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine local IT assets along with public clouds. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent process for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can generate reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer online consulting services to address a wide array of information technologies such as system infrastructure, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy management in networks that incorporate Linux with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux environments. Progent's group-oriented methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance analyzing anomalies affecting UNIX/Linux networks powered by leading versions of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the world's top corporations. The ProSight series of network management outsourcing services addresses all key facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so that all potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows customers to execute major initiatives economically and on time. Progent's project-based online engineering services include:
How Your San Antonio Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Call Center service options for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation tool for managing service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk staff of experienced network professionals provides your clients in San Antonio or anywhere in the state of Texas immediate assistance from a reliable network service group with extensive background providing phone help and online troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center the reputation as a key enabler of business efficiency, and Progent's target is to solve instead of just document technical issues.
- Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff can supply phone-based and in-depth engineering support and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom programming, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, customization, and training services, go to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in San Antonio, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to fit your environment so that your computer maintenance is proactive and automated. By exposing potential issues before they result in downtime, system monitoring can ward off inconvenient and expensive service crises. Progent can also use system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems that support a mix of platforms.
To contact Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For offices and new businesses in San Antonio or anywhere in the state of Texas, Progent's phone-based computer support specialists can provide effective and affordable system support the instant your company requires it. More than a decade of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to repair computer problems quickly while avoiding the cost and lost time associated with on-site service calls.
Even if your San Antonio organization has a local independent consultant or maintains a full time organization that know how to handle the majority of computer problems, Progentís Microsoft certified consultants can provide a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to handle sudden network crises or particularly complex integration projects.
Features of Progent's Online Computer Support for San Antonio
Progent's online support, remote repair, system security expertise, and system administration services give offices in San Antonio or throughout the state of Texas unparalleled leverage for your support investment. Whether you require occasional phone support and remote troubleshooting or full-time Help Desk call center support and network administration, Progent's experts can deliver your office enterprise-level network support while allowing you to avoid the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's online help services include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to offices in San Antonio and is also ideal for networks in geographic regions of Texas that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has access to a broad array of Microsoft support tools, service information, and on-going education.
- By the Minute Billing to Reduce Expenses
Progent provides remote support on a by-the-minute basis, so you are billed only for the services you receive. Progent requires no minimum fee for phone service and requires no periodic retainer for support services provided during regular business hours. This keeps you from paying big invoices for quick fixes.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco can provide access to on-staff specialists with experience in planning, implementing, and supporting networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's core support offerings consist of system integration, MS Exchange expertise, corporate security planning, and Help Desk Co-management services. Progent's Application Experts group can provide in-depth consulting support in critical business applications. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project Training
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Project Management and Application Development
MySQL Management and Application Development
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient one-stop resource for network generalists and application experts, Progent can tailor fast, inexpensive, and comprehensive information technology solutions that align with the special needs of your business.
- State of the Art Remote Connectivity Tools
Secure remote access allows Progent's service professionals to see exactly what your users see. This makes it easier to find quick fixes to issues that could otherwise require an expensive personal visit. Sophisticated remote connectivity software and expert engineers combine to allow Progent to repair most network issues quickly and affordably. Progent is an industry leader in offsite support and remote network tracking.
- Compatibility with Popular VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- Round-the-Clock Service for High System Availability
For companies with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-constrained offices whose workers require immediate access to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical expertise, fine tuned support software, and understanding of corporate IT enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Start Receiving Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional experience, at the forefront of IT service, performing a broad variety of technical tasks for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support personnel. This ensures that you get not just expert technical capability, but also a support engineer with proven methods for using computer knowledge to solve actual IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person help per minute. As a result, you are charged only for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for services provided during regular business hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast fixes so you will not be tempted to permit less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Companies who work with familiar independent service providers or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, secure, and efficient.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide 24x7 network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your information network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.