Fast and Affordable Online Help for San Antonio IT Networks
Immediate Remote Technical Support for San Antonio SystemsFor companies in San Antonio or anywhere in Texas, Progent provides online technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, as well as the services of CISA and CISSP-accredited security experts to help with high-level security design and troubleshooting jobs.

Progent's remote technical support experts provide exceptional leverage because they have the practical background and are equipped with the sophisticated technology required to solve most information system problems quickly. Efficient support reduces direct expenses because solutions require fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization benefits additionally in incidental expenses by minimizing or eliminating network outages and associated costs stemming from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced online consulting expertise is especially helpful in environments that are dependent on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.

Progent's billing model for online help is structured to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are billed just for the support that you actually get. Unlike typical remote support firms, Progent requires no service activation fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast solutions manage to end up as major invoices. Progent's penchant for solving problems quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested processes that promote the maximum degree of effectiveness for remote engineering help and troubleshooting for IT networks of all sizes. Progent offers safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your company's system without compromising corporate security.

Progent's sophisticated customer support database system includes extensive documentation describing all service that Progent's customers have received. Progent's team consultants have the benefit of the records of all help delivered to every Progent customer by every Progent consultant. This history of trouble tickets and responses is organized as a readily searchable proprietary database that permits Progent's online support professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of accreditations and close associations with important vendors including Cisco and Microsoft open up additional vast technical knowledge bases and allow priority access to vendors' internal product engineers so Progent's remote service experts are able to come up with the best solutions quickly.

Remote technical support services available from Progent to clients in San Antonio and throughout the state of Texas include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services designed to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the world's top enterprises. The ProSight series of outsourced network management services covers all key areas of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Progent's rates for longer-term consulting projects are determined based on the qualifications of the consultants required. Progent's background in these special areas of information technology allows customers to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk service offerings for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex issues.

    Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk staff of experienced information technology experts gives your customers in San Antonio or anywhere in the state of Texas immediate communication with a large network service group with substantial experience delivering phone support and remote repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a major enabler of business efficiency, and Progent's aim is to solve and not merely document technical issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Experts staff provides online professional engineering expertise and education in special application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's consulting, custom programming, and training offerings, go to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in San Antonio, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so your IT maintenance is proactive and automated. By spotting potential trouble spots before they result in crashes, proactive monitoring can minimize inconvenient and costly network crises. Progent can also provide help with network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments that support a mix of OS platforms.
How Your San Antonio Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in San Antonio or anywhere in the state of Texas, Progent's online network support engineers are ready to deliver effective and economical system help the instant your company needs it. More than a decade of offering remote tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to solve computer problems rapidly while avoiding the cost and lost time that comes with on-premises service calls.

Even if your San Antonio organization relies on a local independent consultant or maintains an in-house organization that can handle ordinary computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to handle unexpected system crises or especially complex integration projects.

Features of Progent's Online Network Support for San Antonio
Progent's phone help, Internet-based repair, network security expertise, and system management services offer offices in San Antonio or anywhere in the state of Texas unparalleled leverage for your support investment. Whether you require occasional phone help and Internet-based network repair or full-time Help Desk services and network administration, Progent's professionals can deliver your office world class network support while allowing you to avoid the cost and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's online help program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT knowledge, refined remote support software, and familiarity with enterprise networking allow businesses to avoid the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

How Does My Business Begin Receiving Online Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.