Immediate Online Support for San Antonio Networks
Immediate Phone Support for San Antonio SystemsFor businesses located in San Antonio or anywhere in the state of Texas, Progent provides remote technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to help with complex networking issues, as well as the assistance of CISSP-qualified security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online support experts offer excellent value because they have the practical background and have access to the sophisticated technology required to resolve most network problems rapidly. Efficient support lowers direct costs because solutions use up fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization benefits even more with incidental expenses by reducing or avoiding system outages and associated costs due to business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced online consulting experience is especially valuable in environments that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.

Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike typical online support firms, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing eliminate scenarios where quick solutions somehow turn into big tabs. Progent's penchant for disposing of technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized tools and proven processes which allow the highest level of effectiveness for online engineering help and troubleshooting for computer networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's online support team to interface to your company's computer system remotely without violating corporate security.

Progent's advanced technical support reporting application keeps thorough records of all service that Progent's clients have been provided. Progent's team engineers have the benefit of the history of all help rendered to each customer by every Progent consultant. This history of issues and fixes is organized as a conveniently retrievable internal database that permits Progent's remote support professionals to share their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with key industry leaders including Cisco and Microsoft open up additional massive support knowledge bases and allow quick access to vendors' in-house engineering staff so Progent's remote service experts are able to find the most efficient resolutions quickly.

Remote support services provided by Progent to clients in San Antonio and anywhere in the state of Texas include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's top corporations. The ProSight portfolio of network management outsourcing services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including filtering, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical data, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing services are well suited for businesses who lack the resources to support an internal Help Desk but who require fast communication with a reliable Help Desk Call Center with proficient telephone support plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Call Center consulting support can aid you in establishing an efficient new Call Center or enhancing your existing one, selecting or customizing Call Center application software to handle the special needs of your business, or adding temporary online personnel to supplement your internal Help Desk team to deal with demanding events such as software migrations, major updates, or rolling out new business software.

    Progent's Call Center team of experienced information technology professionals gives your workers in San Antonio or anywhere in the state of Texas fast contact with a reliable network service group with years of experience offering phone help and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk perception as a major driver of company performance, and Progent's policy is to solve and not merely annotate IT issues.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team can supply phone-based advanced consulting expertise and education in specific business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for familiar Microsoft business applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. For more about Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in San Antonio, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your environment so that your network support is proactive rather than reactive. By exposing emerging issues before they grow into downtime, system monitoring can ward off stressful and costly service breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems that incorporate multiple OS platforms.
How Your San Antonio Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For organizations and startups in San Antonio or anywhere in the state of Texas, Progent's phone-based network support engineers are ready to deliver expert and economical IT help whenever your organization has to have it. More than 15 years of offering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access tools to fix network problems quickly while avoiding the cost and lost time associated with on-site support calls.

Even if your San Antonio office has a regular independent consultant or maintains an in-house IT staff that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to fix sudden network emergencies or especially challenging integration problems.

Details of Progent's Online Computer Support for San Antonio
Progent's phone help, Internet-based troubleshooting, system security consulting, and network management services offer businesses in San Antonio or throughout the state of Texas unparalleled leverage for your IT investment. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk Call Center services and network administration, Progent's experts can deliver your company enterprise-level network support while allowing you to eliminate the expense and administration overhead of carrying a large internal IT organization. Key features of Progent's online help services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT experience, refined remote support tools, and understanding of corporate IT allow businesses to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world professional background, at the front lines of IT service, executing a wide variety of IT tasks for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support personnel. This ensures that you get not only expert technical help, but also a consultant with proven methods for using computer knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person visits by the minute. As a result, you are billed only for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no minimum charge and asks no retainer for support services provided during regular working hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you won't be tempted to allow simple problems to fester.

  • Complete Records of Delivered Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who offer minimal documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports sent by every staff member to each customer. The discipline of documenting and organizing support records results in more efficient support and avoids a slew of common problems such as when a support client is effectively held hostage to a consultant who wonít release vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your IT network from painful and expensive availability disruptions.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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