Fast Remote Help for San Antonio Texas Information Networks
Urgent Online Help for San Antonio NetworksFor organizations located in San Antonio Texas, Progent offers remote help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging networking problems, as well as the services of CISA and CISSP-certified security experts to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers offer excellent value because they possess the practical background and are equipped with the sophisticated tools required to resolve the majority of network problems rapidly. This reduces direct expenses since solutions accumulate minimal billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization saves even more with indirect costs by minimizing or avoiding network downtime and related costs stemming from business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced online consulting experience is particularly helpful for organizations that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you owe just for the support that you receive. In contrast to many online support organizations, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and simple model for billing save you from scenarios where fast solutions somehow turn into major bills. Progent's penchant for solving problems quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of optimized technologies and proven methodologies which permit the maximum level of effectiveness for online help and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's remote service group to connect to your company's system remotely without compromising network security.

Progent's sophisticated customer support database system maintains extensive documentation for the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of all help rendered to each client by any consultant. This database of problems and repairs is stored as a quickly searchable proprietary database that allows Progent's online support professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's extensive list of accreditations and close associations with key industry leaders such as Cisco and Microsoft make available additional extensive support knowledge bases and permit quick access to manufacturers' in-house support staff with the result that Progent's online consulting experts are able to determine the most efficient solutions in the least time.

Online technical services provided by Progent to companies in San Antonio Texas include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services intended to enable small and mid-size businesses to utilize the same advanced technology used by some of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical aspects of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide web-based management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their networking appliances such as routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup environment that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Progent's rates for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables clients to complete major projects within budget and on time. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Call Center support alternatives for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Call Center consulting expertise can guide you in creating an effective new Help Desk or revamping your current one, selecting or customizing Help Desk Call Center software products to handle the unique demands of your business, or providing temporary phone support personnel to work with your internal Help Desk Call Center resources during unusually busy events like software migrations, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center staff of seasoned information technology professionals provides your computer users in San Antonio Texas instant access to a dependable network service group with substantial experience delivering phone support and remote repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center recognition as a solid contributor to company productivity, and Progent's goal is to solve rather than just record network problems.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Team provides phone-based and in-depth consulting expertise and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in San Antonio Texas remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your environment so your computer maintenance is proactive and automated. By uncovering possible trouble spots before they cause full-scale emergencies, remote monitoring can avoid disruptive and expensive service failures. Progent can also provide help with system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments based on a mix of operating systems.
How Your San Antonio Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in San Antonio Texas, Progent's online network support specialists can deliver effective and economical system support the instant your business needs it. More than 15 years of delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to solve network problems quickly while avoiding the cost and lost productivity that comes with in-person service visits.

Even if your San Antonio office has a local independent consultant or maintains an in-house IT staff that can deal with typical network problems, Progentís Microsoft certified engineers can still offer a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the experience to fix unexpected network crises or especially tough integration projects.

Features of Progent's Online Network Services for San Antonio Texas
Progent's phone help, Internet-based troubleshooting, network security expertise, and network administration services give businesses in San Antonio Texas the greatest leverage for your support budget. Whether you need occasional telephone help and Internet-based network repair or ongoing Help Desk call center services and network management, Progent's professionals can provide your organization world class network support while allowing you to avoid the expense and hassle of maintaining a large in-house IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical expertise, refined remote support tools, and familiarity with corporate IT allow companies to avoid the limitations of exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry background, at the forefront of IT support, executing a wide range of technical tasks for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting staff. This means that you get not just world-class IT skills, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site visits per minute. Consequently, you pay exclusively for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for support services delivered during normal working hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be forced to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent has few competitors. Companies who utilize familiar freelance service providers or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can keep your information network from painful and expensive availability losses.
How Does Our Company Start Receiving Online Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.



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