Fast and Affordable Online Help for San Antonio Networks
Immediate Remote Support for San Antonio SystemsFor companies located in San Antonio or anywhere in Texas, Progent offers online technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to businesses in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle complex networking issues, as well as the assistance of CISSP-accredited cybersecurity experts to handle advanced security architecture and troubleshooting issues.

Progent's online support experts provide excellent value because they possess the real-world background and have access to the sophisticated tools needed to solve most information system issues quickly. This lowers immediate costs because service calls use up fewer billable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization benefits even more in incidental costs by reducing or eliminating system outages and related losses stemming from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online technical support experience is especially important for organizations that depend on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's pricing model for remote support is designed to leverage your IT service investment. Progent bills by the minute for phone assistance, so you owe just for the support that you actually get. Unlike many online service organizations, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing do away with scenarios where fast fixes manage to turn into substantial tabs. Progent's penchant for solving problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of optimized tools and field-proven methodologies which allow the maximum degree of efficiency for online technical support and troubleshooting for computer systems of any size. Progent provides secure VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's online support team to interface to your company's system without compromising network security.

Progent's proven service database system maintains thorough documentation of the service that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of support delivered to every client by every Progent consultant. This archive of issues and fixes is structured as an easily retrievable support knowledge base that permits Progent's online technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's high-level certifications and close relationships with major industry leaders such as Cisco and Microsoft open up other vast technical databases and allow priority response from vendors' internal product engineers so Progent's online consulting specialists can come up with the most efficient resolutions in the least time.

Remote services offered by Progent to customers in San Antonio and throughout the state of Texas include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. The ProSight series of network management outsourcing services covers all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to deliver centralized control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your Progent consultant so all looming problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology enables customers to execute major projects economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the leading professional services automation platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Call Center staff of veteran network experts provides your clients in San Antonio or anywhere in the state of Texas instant access to an efficient technical support group with substantial background providing phone consulting and remote repair service for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk the reputation as a key enabler of company success, and Progent's aim is to solve rather than simply record IT issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting Team provides remote professional engineering support and training in key application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, programming, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, custom programming, and education services, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in San Antonio, or anywhere in the state of Texas, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your business so that your computer maintenance is proactive rather than reactive. By uncovering emerging problems before they evolve into downtime, remote monitoring can avoid inconvenient and expensive information system failures. Progent can also use system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments that support a variety of platforms.
How Your San Antonio Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in San Antonio or throughout the state of Texas, Progent's phone-based network support engineers are ready to deliver professional and economical system support the instant your business has to have it. Long experience delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to solve network problems quickly while eliminating the expense and lost productivity that comes with on-premises service calls.

Even if your San Antonio business works with a local independent support technician or maintains a full time IT staff that can handle ordinary computer problems, Progentís Microsoft certified consultants can provide a convenient and seamless virtual extension of your local resources for situations when your usual service personnel either lack the availability or the expertise to fix sudden system emergencies or particularly tough integration projects.

Features of Progent's Remote Network Services for San Antonio
Progent's online support, Internet-based repair, system security expertise, and system administration services give offices in San Antonio or throughout the state of Texas the greatest leverage for your support budget. Whether you need occasional telephone help and remote network repair or full-time Help Desk call center services and network management, Progent's experts can provide your business enterprise-level network support while allowing you to eliminate the cost and administration overhead of running a large internal IT staff. Key features of Progent's online help program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT expertise, refined remote support tools, and understanding of corporate IT enable businesses to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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    Progentís Microsoft-certified consultants offer small and mid-size companies enterprise-level consulting support for Microsoft Systems Management Server 2003 and Configuration Manager 2007, Microsoft's solutions for update and deployment automation. System Center Configuration Manager is Microsoft's new title for the update management solution previously known as SMS Server. System Center Configuration Manager 2007 offers a variety of new features to Microsoft Systems Management Server such as comprehensive automation, built-in Windows Vista Windows Server 2008 support, quarantine support, and boot image management. Progentís Microsoft certified engineers can show you how to use SMS or Configuration Manager effectively for streamlined operating system and application deployment, security patch administration, software metering, and licensing compliance. Progent's consultants can also help you to move smoothly from Systems Management Server 2003 to System Center Configuration Manager 2007.

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