Immediate Online Help for San Antonio Texas Computer Networks
For businesses in San Antonio Texas, Progent offers remote technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to help with challenging networking issues, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to help with advanced security architecture and diagnostic issues.
Progent's online technical support experts provide exceptional value due to the fact that they possess the practical experience and are equipped with the advanced technology required to solve the majority of information system issues rapidly. Efficient support reduces immediate costs since service calls require minimal billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more in incidental costs by minimizing or avoiding network downtime and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's extensive online technical support experience is especially important in environments that depend on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's billing policy for online help is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the services that you actually get. In contrast to typical online support firms, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and simple model for pricing prevent scenarios where fast repairs somehow end up as big bills. Progent's penchant for solving problems efficiently means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of customized tools and field-proven methodologies which permit the maximum level of efficiency for remote engineering help and repair for information networks of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's Technical Response Center to connect to your environment remotely without violating corporate security.
Progent's proven customer support database system keeps comprehensive records describing the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the specifics of all help rendered to every Progent customer by every Progent consultant. This history of trouble tickets and resolutions is organized as a readily searchable proprietary knowledge base that permits Progent's remote support engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's extensive list of accreditations and working associations with major technology companies including Cisco and Microsoft open up additional vast support databases and permit priority response from vendors' internal engineering staff with the result that Progent's online service experts can arrive at the most efficient solutions promptly.
Remote technical support services provided by Progent to clients in San Antonio Texas include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online service professionals can deliver computer repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration expertise, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop services to assist your business to install, integrate, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network consultants, and certifies a person's networking skills at the master level. Cisco-qualified CCIEs know how to deal with even the most challenging challenges occurring in network planning, installation, administration, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating software patches. Cisco CCIEs represent an excellent cost-effectiveness since their broad experience permits them to find solutions for problems rapidly. In typical cases, less qualified engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your network using state-of-the-art on-line support tools to provide quick, secure, and economical analysis and repair.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's CCIEs offer expertise in the complete line of Cisco's top-selling family of infrastructure products. Cisco technology support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Cisco Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Access Points consulting services, Cisco WiFi controllers integration consulting, Cisco Security and VPN engineering help, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Experts
Progent's qualified CISM and CISSP security and compliance experts offer a range of security solutions that can bolster the safety of your Windows, Apple macOS and OS X, Linux network against attacks or help you to clean up rapidly after a damaging penetration. Security services available from Progent cover in depth data security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious attacks; setting up firewalls; designing safe techniques for off-site and mobile access; guarding your email system against spam and directory harvest attacks; and instituting 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting to help companies of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable process for recovering applications and services quickly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also allows transparent testing for disaster recovery, updates and patches and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote support services to address a broad array of computer technologies including system architecture, email solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified administration in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-powered environments. Progent's team-oriented approach to resolving network issues enables quick escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can offer urgent remote assistance analyzing problems affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. The ProSight series of IT management outsourcing services addresses all key aspects of information technology including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the complete threat lifecycle including protection, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of vital files, applications and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking appliances such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that all looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help assess your company's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting professionals for contract information technology programs. Billing charges for longer-term consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these special areas of computer technology allows clients to execute critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your San Antonio Business Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Call Center support alternatives for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Help Desk or enhancing your current organization, identifying or enhancing Call Center software to meet the special demands of your company, or providing temporary phone support staff to work with your in-house Call Center group during demanding situations like software transitions, mass updates, or installing brand new business software.
Progent's Help Desk team of experienced network experts gives your customers in San Antonio Texas quick assistance from an efficient support resource with years of experience offering telephone-based help and online repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a key driver of company productivity, and Progent's policy is to resolve and not simply annotate technical issues.
- Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts Team provides remote advanced consulting expertise and training in specific business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, custom development, and education offerings, visit Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers companies in San Antonio Texas remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your environment so that your computer support is proactive and automated. By anticipating potential issues before they expand into downtime, remote monitoring can ward off inconvenient and expensive network crises. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or systems based on a variety of platforms.
To get in touch with Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in San Antonio Texas, Progent's phone-based computer support specialists are ready to deliver effective and economical system help whenever your company requires it. More than a decade of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to solve IT problems quickly while eliminating the cost and lost time that comes with on-premises service visits.
Even if your San Antonio organization has a local freelance support technician or employs a full time IT staff that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the time or the expertise to solve sudden network emergencies or particularly challenging integration projects.
Benefits of Progent's IT Support for Offices in San Antonio Texas
Progent's online network troubleshooting services allow your San Antonio business to have the benefits of immediate, expert IT support without the expense of managing an in-house IT staff. Your network will acquire greater strategic worth by being increasingly reliable, productive, and protected. Benefits to your company include:
- Seamless remote expansion of your on-site IT resources
With most companies in San Antonio Texas, local computer support resources, whether represented by outside consultants or a full-time IT staff, can handle typical network issues. However, IT crises sometimes spring up when your regular support personnel are too busy or absent, and some trouble may stem from technology that is beyond the scope of your onsite service personnel. In these instances, Progent's on-call service specialists provide an easy, quick, and affordable way to augment your local resources and to convey useful knowledge to improve your ability to handle downstream problems in-house.
- Reduced Dependence on Freelance Service Providers
For IT support, smaller offices often depend on individual freelance service providers. Although freelance consultants have less internal costs than big service firms and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the lack of reserve help may require your company to wait for assistance during an emergency. As your network grows, system unavailability and problems with critical software become more costly. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of backup support expertise to make sure your IT system stays available.
- Build a Solid Basis for Seamless Expansion
Organizations often begin with an information system created on a modest budget. Without a scalable framework, band-aid repairs can get thrown onto a shaky foundation. When a network grows, stability and expandability problems can impede the productivity of the business. These poorly designed systems require proper assessment, smart long-term planning, and broad-based IT expertise to evolve to a system infrastructure that can provide the solid foundation to handle vital business demands and simplify future growth.
- Interact with Solution Providers Instead of Product Vendors
Smaller companies need guidance and technical training to negotiate an increasingly complicated array of product alternatives capable of accelerating business growth and enhancing productivity. Businesses do not need a network consultant who is motivated to resell a certain vendor's technology. Network consulting and product selling can result in a situation where the recommended
solution is designed around a predetermined technology instead of the true requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to match technical consulting with the best needs of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical background, fine tuned remote support tools, and understanding of corporate IT allow businesses to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does My Business Start Getting Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry experience, in the trenches of network support, performing a wide range of technical projects for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not only expert IT capability, but also a consultant with field-tested methods for using technical knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises visits per minute. As a result, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for support services delivered during regular business hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick repairs so you won't be forced to allow less critical problems to fester.
- Complete Records of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports sent by each consultant to each client. The discipline of detailing and organizing service activity allows more efficient support and avoids a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible issues before they cause downtime, network monitoring can keep your information network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.