Immediate Online Support for San Antonio Networks
For businesses located in San Antonio or anywhere in the state of Texas, Progent provides remote technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to help with complex networking issues, as well as the assistance of CISSP-qualified security consultants to help with advanced security architecture and troubleshooting jobs.
Progent's online support experts offer excellent value because they have the practical background and have access to the sophisticated technology required to resolve most network problems rapidly. Efficient support lowers direct costs because solutions use up fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization benefits even more with incidental expenses by reducing or avoiding system outages and associated costs due to business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced online consulting experience is especially valuable in environments that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.
Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike typical online support firms, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing eliminate scenarios where quick solutions somehow turn into big tabs. Progent's penchant for disposing of technical issues efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized tools and proven processes which allow the highest level of effectiveness for online engineering help and troubleshooting for computer networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's online support team to interface to your company's computer system remotely without violating corporate security.
Progent's advanced technical support reporting application keeps thorough records of all service that Progent's clients have been provided. Progent's team engineers have the benefit of the history of all help rendered to each customer by every Progent consultant. This history of issues and fixes is organized as a conveniently retrievable internal database that permits Progent's remote support professionals to share their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with key industry leaders including Cisco and Microsoft open up additional massive support knowledge bases and allow quick access to vendors' in-house engineering staff so Progent's remote service experts are able to find the most efficient resolutions quickly.
Remote support services provided by Progent to clients in San Antonio and anywhere in the state of Texas include:
Certified MS Windows Expertise
Progent's Microsoft-qualified remote service engineers can deliver computer repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2013 application development,
Skype for Business migration support, Microsoft Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop support services to assist your company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and indicates a consultant's network technology knowledge at the master level. Cisco-qualified CCIEs can handle the most stubborn problems associated with network infrastructure planning, deployment, management, protection, and repair. CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network management tools and developing alternate approaches or locating software updates. Cisco CCIEs represent an excellent value since their broad expertise allows them to solve problems rapidly. In typical instances, less experienced consultants can struggle for many hours or days with identical problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE support experts can connect to your network by means of state-of-the-art remote troubleshooting technology in order to perform quick, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading selection of infrastructure products. Cisco technology consulting available from Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Catalyst switch consulting and support services, Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Wireless Access Points engineering services, Cisco wireless controllers integration consulting, Cisco VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of system protection solutions that can enhance the immunity of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your business to clean up quickly following a serious breach. Security solutions offered by Progent cover comprehensive network security assessment utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious attacks; setting up firewalls; establishing safe architectures for off-site and mobile connectivity; defending your messaging infrastructure from spam and directory harvest attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting services to help businesses of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable workflow for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to verify complete service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to address a wide spectrum of computer technologies including network infrastructure, email systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified administration in environments that combine Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical problems enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide urgent remote help analyzing problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's top corporations. The ProSight portfolio of network management outsourcing services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including filtering, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical data, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your San Antonio Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing services are well suited for businesses who lack the resources to support an internal Help Desk but who require fast communication with a reliable Help Desk Call Center with proficient telephone support plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progent's Call Center consulting support can aid you in establishing an efficient new Call Center or enhancing your existing one, selecting or customizing Call Center application software to handle the special needs of your business, or adding temporary online personnel to supplement your internal Help Desk team to deal with demanding events such as software migrations, major updates, or rolling out new business software.
Progent's Call Center team of experienced information technology professionals gives your workers in San Antonio or anywhere in the state of Texas fast contact with a reliable network service group with years of experience offering phone help and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk perception as a major driver of company performance, and Progent's policy is to solve and not merely annotate IT issues.
- Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team can supply phone-based advanced consulting expertise and education in specific business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for familiar Microsoft business applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. For more about Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in San Antonio, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your environment so that your network support is proactive rather than reactive. By exposing emerging issues before they grow into downtime, system monitoring can ward off stressful and costly service breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems that incorporate multiple OS platforms.
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For organizations and startups in San Antonio or anywhere in the state of Texas, Progent's phone-based network support engineers are ready to deliver expert and economical IT help whenever your organization has to have it. More than 15 years of offering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access tools to fix network problems quickly while avoiding the cost and lost time associated with on-site support calls.
Even if your San Antonio office has a regular independent consultant or maintains an in-house IT staff that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to fix sudden network emergencies or especially challenging integration problems.
Details of Progent's Online Computer Support for San Antonio
Progent's phone help, Internet-based troubleshooting, system security consulting, and network management services offer businesses in San Antonio or throughout the state of Texas unparalleled leverage for your IT investment. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk Call Center services and network administration, Progent's experts can deliver your company enterprise-level network support while allowing you to eliminate the expense and administration overhead of carrying a large internal IT organization. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Qualified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in San Antonio and is also ideal for customers in more remote regions of Texas that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a wide selection of Microsoft support utilities, service information, and on-going education.
- By the Minute Billing to Reduce Costs
Progent offers online support on a minute-by-minute billing plan, so you are billed only for the services you use. Progent requires no minimum charge for phone help and imposes no monthly retainer for services provided during regular business hours. This saves you from paying big invoices for routine repairs.
- Availability of Cisco Certified Network Design Specialists
Progent's registered experts for Cisco offers the services of on-staff specialists who have experience in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Consulting
Progent's basic consulting services include system integration, Microsoft Exchange Server expertise, network security planning, and Help Desk Call Center support. Progent's Application Experts Team can provide in-depth consulting expertise for critical business applications. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management Support and Application Programming
MySQL Project Management and Application Design
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a convenient one-stop resource for network generalists and specialists, Progent is able to deliver timely, affordable, and thorough information technology solutions that meet the special needs of your business.
- State of the Art Remote Connectivity Tools
Protected remote access permits Progent's service experts to see precisely what your customers see. This makes it easier to find quick fixes to issues that might otherwise demand a costly onsite service call. Cutting-edge remote connectivity software and experienced technicians combine to enable Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in online support and remote network monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- Round-the-Clock Support for High Network Availability
For businesses with line-of-business applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended specifically for budget-conscious offices whose workers need immediate recourse to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT experience, refined remote support tools, and understanding of corporate IT allow businesses to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world professional background, at the front lines of IT service, executing a wide variety of IT tasks for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support personnel. This ensures that you get not only expert technical help, but also a consultant with proven methods for using computer knowledge to solve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person visits by the minute. As a result, you are billed only for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no minimum charge and asks no retainer for support services provided during regular working hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you won't be tempted to allow simple problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who offer minimal documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports sent by every staff member to each customer. The discipline of documenting and organizing support records results in more efficient support and avoids a slew of common problems such as when a support client is effectively held hostage to a consultant who wonít release vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your IT network from painful and expensive availability disruptions.
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.