Professional Online Troubleshooting for San Bernardino, California Small Business Computers from Certified Consultants
Small companies have typically been ignored by large network service organizations. Some small businesses permit themselves to become overly dependent on individual engineers or small support firms who don't have the bandwidth or broad knowledge to react promptly or effectively to network crises. Still other small businesses resort to giant support providers that employ personnel taught to offer standardized solutions to common problems but who are missing the background and technical scope to handle the diversity of configurations and lack of standards that characterizes small business information systems.
Progent's time-tested methodology for providing low-cost and successful network support to small businesses has made Progent one of the top Microsoft-certified IT service firms in the country. Progent has delivered online help to businesses in every state in the United States (See Progent's client testimonials).
For larger companies, Progent offers co-sourcing and project management services to supplement the skills of your internal network support team. Co-sourcing can cut costs and help meet schedules for major IT initiatives like software development, disaster recovery preparedness, security evaluations, merging datacenters, or software migrations.
Progent can also offer access to certified consultants to assist your company to design and execute a sensible cloud computing strategy.
Primary Technologies Supported by Progent for San Bernardino, California Business Networks
As a Microsoft-certified Partner computer support company that maintains a large team of Cisco CCIE networking experts and Apple Computer accredited engineers, Progent provides urgent troubleshooting and low-cost online consulting to San Bernardino, CA companies for a broad range of computer technologies such as:
Service Delivery Options for San Bernardino, California Companies
Progent has a variety of options for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for delivering IT support is based on the Help Desk operational structure common to big IT support groups. Progent's Contact Center Service Mechanism promotes rapid response, comprehensive activity records, reliable follow-through, and tight expense control for a range of network support delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center offers emergency and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified support professionals can assist clients to troubleshoot and repair hardware and software problems without the cost or time loss of travel for onsite service calls. The experience of Progent's network consultants allows them to handle the majority of network problems quickly. For complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-accessible signup procedure for new clients to accommodate emergency network problems and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn additional details about Progent's remote computer troubleshooting expertise.
- Onsite Support
Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's online support experts to give small companies the best of both worlds: onsite service professionals when you require them plus the remote help of Progent's worldwide team of IT engineers, security specialists, and business application programmers. The response time for in-person support visits is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for onsite service. Find out more about why to register for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle the most issues. For details, visit Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can provide help with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security consulting, fault tolerant it system consulting, server virtualization strategies, plus integration, programming and support for business programs such as financials, operations, management reporting, CRM, and office productivity suites. Progent can help with one-shot projects such as office moves and major software upgrades, longer term initiatives such as business analytics application development and support, database application programming and DBA services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or emergency services like data restoration and malware removal.
- Application Server Hosting
Progent offers hosting for critical applications like Exchange Server and MS SQL to provide small companies with higher degrees of availability, security, and performance than is possible with the class of internal data center that is practical for the majority of small companies. Since Progent utilizes the same data centers that support the equipment of many of the planet's largest IT organizations, Progent can save you the investment in building and managing the infrastructure needed for world-class cooling, power failover, and uninterruptible Internet access. For managed application servers, Progent can also see to it that upgrades and revisions stay updated, security and performance is constantly tracked, and systems are consistently backed up and ready for full and rapid recovery. Learn additional information about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest level of fault-tolerance and extensibility but that is also simple for customers to migrate to another support provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting is built around proven virtualization techniques that permit businesses with multi-vendor networks to save dramatically on the expense of capital equipment, infrastructure support, and network administration while getting enterprise-class reliability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered service, can support the mixed- OS and non- standardized networks typical of smaller businesses, and retains ownership of the software licenses in the customer's possession so that moving to a different virtualized host is fast, safe, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Services
Progent can provide advanced remote consulting services to help businesses of all sizes connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that utilize physical resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Azure design and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's value-priced ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating tedious network management processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to deliver web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so that any potential problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and productivity applications used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated array of network products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance experts offer a company-wide view of network security and can assist with advanced security programs such as SIEM solutions to help enterprises comply with industry guidelines and government mandates for IT information security and reporting.
The scope and size of Progent's consulting staff bring a powerful set of benefits to clients wishing to increase the business value of their IT system within a realistic budget. These advantages include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of real-world industry background, at the forefront of network service, performing a broad variety of technical tasks for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its support team. This guarantees that you get not only expert technical skills, but also a consultant with proven approaches for resolving real-world IT problems rapidly.
Learn more about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person visits by the minute. As a result, you are billed exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and asks no retainer for support services delivered during regular business hours. Many service organizations demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small billing granularity does away with king-size bills for quick repairs. An additional advantage of granular billing is that customers are less tempted to allow simple issues to stay unaddressed until they become major problems.
Read more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation sent by each staff member to each customer. The practice of detailing and organizing support activity allows more effective service and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their comfort zone, Progent can focus on offering high-value services where Progent has little competition. Small companies who work with freelance service providers or who employ in-house support staffs benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, protected, and productive.
Learn more details about Progent's knowledge transfer services.
Get in Touch with Progent
In case your San Bernardino, California company needs to contact Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Fast Remote Technical Help
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).