Fast, Affordable Remote Computer Network Technical Support for San Bernardino, California Small Companies
For over twenty years, Progent has specialized in delivering world-quality computer support to clients with small-business IT budgets. Progent has developed a powerful service system that features a low-overhead, seamless virtual office network, sophisticated remote repair technology, a substantial pool of engineers certified in a wide range of technical disciplines, a Help Desk Call Center operational structure that promotes efficiency and ensures follow-up, a global team of on-line support experts, in-person service options for the majority of most zip codes in the U.S., and a company culture focused on solving network issues in the shortest time and at the least cost to customers.

For larger businesses, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your internal IT support personnel. This can cut costs and help meet schedules for big projects like application development, disaster recovery planning, security evaluations, merging datacenters, or technology migrations.

Progent can also provide the services of certified consultants to help your business to design and execute your cloud computing strategy.

Core Technical Areas Supported by Progent for San Bernardino, California Office Networks
As a Microsoft-certified Partner computer support company that maintains a world-class team of Cisco CCIE network experts and Apple Computer accredited consultants, Progent provides emergency troubleshooting and affordable remote consulting to San Bernardino, CA small businesses for a wide range of computer technologies such as:

Support Delivery Options for San Bernardino, California Companies
Progent offers a variety of alternatives for providing small companies and local governments with affordable computer services for technical support, consulting, and IT management. Progent's model for providing network support services is based on the Help Desk operational structure familiar to big IT organizations. Progent's Contact Center Support Model ensures fast support, thorough activity records, reliable follow-through, and strict cost control across a range of IT support delivery options that include remote troubleshooting, in-person help, and top-tier consulting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned service experts can assist customers to troubleshoot and repair network issues without the expense or delay of on-premises support calls. The background of Progent's IT consultants makes it possible to handle the majority of network problems rapidly. For complex problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible registration procedure for new clients to address emergency situations and Progent charges per minute with zero startup fees or minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Learn additional details concerning Progent's remote computer support expertise.

  • Onsite Service
    Progent offers onsite technical assistance for signed-up customers in larger cities in the United States. Progent's on-site service personnel can work in conjunction with Progent's remote service experts to deliver small and midsize businesses the ideal combination: on-premises service professionals when you need them plus the on-line help of Progent's worldwide team of IT consultants, security professionals, and business application programmers. The wait time for on-site service visits is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Find out more details concerning why to register for Progent's in-person network service.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex problems. For details, refer to Online Help Desk Services for Small Businesses.

  • IT Consulting Expertise
    Progent offers small and midsize companies budget-friendly availability of enterprise-class IT professionals who can deliver assistance with critical technologies such as
  • Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, network protection engineering, fault tolerant network design, server virtualization strategies, plus integration, customization and support for business applications including accounting, operations, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects such as office moves and major system migrations, longer term initiatives like customizing an older ERP platform to a modern Microsoft Dynamics or Dynamics 365 package, database application development and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and network management, or urgent response such as disaster recovery and malware cleanup.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for all of a small or midsize organization's servers in a setting that not only provides the top level of fault-tolerance and expandability but that is also easy for clients to migrate to another support provider or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting is founded on mature virtualization techniques that allow small businesses with multi-vendor networks to benefit dramatically on the expense of hardware, system maintenance, and network administration while getting world-class dependability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed package, can handle the mixed- OS and non- standardized networks common with smaller businesses, and keeps ownership of the licenses in the client's possession so that moving to a new virtual host is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert remote consulting to help businesses of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine local IT assets as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's low-cost ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating complex network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so any looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for San Bernardino, California Businesses
Progent's size, breadth of information technology skill, and experience with enterprise network consulting enable small and midsize businesses to avoid the problems related to excessive reliance on thinly staffed support firms or freelance consultants.

Teaming with Progent's Experts allows your company to:

  • Avoid Over Reliance on Individual Consultants
    For network support, smaller companies often depend heavily on independent consultants. Although individual support engineers carry lower overhead than more substantial IT service organizations and can typically charge nominally smaller fees, they are frequently stretched to far to react rapidly to urgent network problems. If an independent consultant is busy with different customer, sick, on vacation, or in class, the absence of replacement personnel may require your business to wait for assistance in case of an emergency. As your small business expands, system unavailability or problems with line-of-business applications become more costly. The money you believed you were saving on an independent consultant can disappear quickly because of lost productivity. In addition, when freelance consultants confront unfamiliar technologies, the lack of a big engineering group to depend on for assistance forces them to train with the meter running while your company winds up footing the bill for their continuing education.

  • Have Access to Experts in Advanced Information Technology Solutions
    Many smaller service firms or freelance engineers focused on small company IT support may excel at delivering connect-the-dots fixes but don't have the background to deal cost-effectively with complicated network environments that have a variety of operating systems, numerous offices, VoIP implementations, remote workers, interconnected accounting and operational software, eCommerce, and specialized business software. Progent's experience with global companies and Progent's large team of experts can benefit your small business because big-company environments are inherently complicated, support problems demand thorough knowledge in many technical disciplines, and achieving a high level of robustness, availability, and security requires enterprise-tested best practices.

  • Create a Solid Basis for Seamless Growth
    Small companies typically start with an IT system implemented on a tight budget. Lacking a solid basis, a series of improvised fixes commonly get tossed on top of a weak foundation. As a business evolves, stability and expandability problems can hinder the productivity of the business. These networks need proper evaluation, smart strategic analysis, and broad-based expertise to upgrade to an IT infrastructure that will provide the reliable foundation to meet critical business requirements and ease downstream expansion.

  • Partner with Solution Providers, Not Product Resellers
    Smaller businesses need guidance and insight to navigate through an ever more complicated array of IT options available for accelerating business growth and improving productivity. Businesses do not need an IT consultant or service organization that tries to promote products. Progent avoids conflicted motives by not selling any products. Progent sells consulting and services only. This permits Progent to align technical support services with the real needs of customers. Mixing network consulting and product reselling can result in a conflict where the recommended solution is based on a predetermined technology rather than being driven by the actual requirements of a small business.

Get in Touch with Progent
In case your San Bernardino, California business needs to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Remote Technical Support
For immediate online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the fast development of a new generation of high-end applications that can give your business a critical competitive advantage. SQL Server provides core support for XML and the capability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of background helping with Microsoft integration, assures you success in designing, deploying and supporting Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET environment.

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    Forefront Threat Management Gateway is based on the proven security technologies of Internet Security and Acceleration Server 2006 and offers a centrally managed web gateway that delivers a single-server solution for a variety of security features including an application layer and network layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, VPN management, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides advanced web security logging and reporting features, allows custom reports powered by Microsoft SQL Server, integrates with Active Directory to streamline policy enforcement, and can be operated as a virtual server to cut expenses and enhance availability. Progent's Microsoft consultants can help your company to plan and execute test and production deployments; integrate Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, AD, Microsoft SQL Server, Exchange Server 2010, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway 2010 to run on a virtual server with Windows Hyper-V; and provide ongoing support and repair services. Progent can also help your organization to migrate smoothly to Microsoft Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

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    important characteristics of Microsoft Dynamics GP/Great Plains accounting include a modular design that allows you to license only the functionality you require, a standards-based architecture based on Microsoft technologies to safeguard your investment and offer a highly interconnected environment, advanced reporting services that allow you to monitor all activities, revenues and expenses and sales patterns, integration with Microsoft Office to enable access to business information, the capability to process data from almost any database or workstation application into Microsoft Dynamics GP/Great Plains, plus an open design that makes it possible to develop specialized programs. Progent can show you how to configure and maintain a reliable, protected server and communications network to support Microsoft Dynamics GP, and can offer expert GP/Great Plains consultants to show you how to convert the advanced features of Dynamics GP business accounting software into a productive business solution.

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    Microsoft Forefront Threat Management Gateway 2010 builds on the powerful security capabilities of ISA Server and offers a easily managed web gateway that delivers a single-server solution for an array of security features such as an application and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, application proxy, Virtual Private Network control, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway includes advanced web security logging and reporting capabilities, permits customized reports powered by Microsoft SQL Server, integrates with Active Directory to simplify authentication, and can be deployed as a virtual server to cut costs and enhance recoverability. Progent's Microsoft-certified consultants can assist your company to design and execute test and production implementations; interface Microsoft Forefront Threat Management Gateway 2010 with Windows 2008 R2, Active Directory, SQL Server, Exchange Server 2010, and Microsoft SharePoint 2010; install Forefront Threat Management Gateway to run on a virtual machine with Windows Hyper-V; and deliver continuing consulting and troubleshooting. Progent's consultants can also help you to migrate smoothly to Forefront Threat Management Gateway from ISA Server.

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    Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that incorporates more than 25 years of experience assisting manufacturing, distribution and service companies to manage complicated supply chains and streamline key processes to get products to market quickly and meet customer schedules consistently. Progent offers the skills of an ERP specialist with over 20 years of background working with the SyteLine/CloudSuite Industrial platform. Progent offers remote or onsite services that can range from occasional advice to comprehensive solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, application development, CPQ, web site integration, technical support, ETL, Office 365 integration, training, and database administration.

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    The server cluster feature set incorporated into the high-end editions of MS Windows Server 2008 is dramatically redesigned to simplify the deployment, setup, and management of server clusters that offer greater levels of network availability, protection, efficiency, and versatility. New or improved capabilities include automated cluster verification, easier configuration and installation, improved cluster administration, new cluster infrastructure for maximum uptime, hardened protection and quorum models, elimination of failure points, greater storage and memory capacity, and improvements for geographically dispersed clusters. Progent's consultants can assist you assess the business benefits of Windows clustering, design and implement a deployment, educate your network support personnel to administer your cluster environment, provide continuing consulting and support services, and create and test a workplace recovery plan.

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    Progent is a leader in affordably providing enterprise-class IT help to small businesses. Progent's success in addressing the network service needs of the historically underserved small company sector is the cumulative result of major technical and process innovations that have removed much of the conventional costs out of administering network service, injected unprecedented technical skill into the IT service system, and dramatically streamlined the repair process.

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    Microsoft Windows Server Update Services allows network administrators to deploy and monitor the most recent Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft WSUS, IT personnel can fully and easily manage the distribution of updates that are published via Microsoft Update to servers and desktops in an organization. Progent can assist you with complex details of the initial configuration of Microsoft Software Update Services such as designing the Microsoft Windows Server Update Services deployment, configuring user's computers, defining the Group Policy parameters, and making sure your Microsoft Windows Server Update Services Group Policy Object is linked to an Active Directory container that makes sense for your network environment.

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    Progent's Microsoft-certified consultants can assist your company to evaluate the value of Lync Server for your business and can help you to design and carry out a deployment of Microsoft Lync Server that consolidates the administration of Instant Messaging and Presence and improves the productivity of your in-house staff, telecommuters, and smartphone users. Progent's consultant's can also assist you to perform a smooth migration to Lync Server 2010 from Office Communications Server or from Microsoft Live Communications Server, integrate Microsoft Lync Server 2010 with Microsoft Exchange, Microsoft SharePoint, and SQL Server, show you how to run Lync Server 2010 to improve the collaborative capabilities of Microsoft Office applications, and offer webinar training and continuing support for Lync Server 2010 and other Microsoft technologies.

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    Progent's expertise providing Microsoft .NET services and Microsoft SQL Server help, and Progent's programming experience with VBasic, XML, and other developer tools enable Progent to create custom mission-critical applications and eCommerce environments that integrate transparently with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains management reporting consultants can help you design reports that let you track your business more thoroughly, turning uncooked data into valuable understanding of your business.

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    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your critical data.

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