Affordable Network Support from Microsoft premier Experts for Businesses in San Bernardino, CA
By offering professional know-how whenever you need it, providing in-depth knowledge for key business applications, offering high-value services like virtual server hosting, billing solely for help you receive, and requiring no sign-up fees or retainers for standard services, Progent helps your company to maximize the business value of your information system and cut service costs. Progent appreciates that information system protection, reliability, and performance are just as important to small businesses as to major enterprises but that small organizations don't have the economy of scale to spend heavily in information technology and in-house service groups. Progent's fundamental value proposition is that no IT support organization can match Progent's ability to provide the network support expertise your company needs when you need it and at prices you can justify.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to supplement the technical skills of your in-house network service personnel. Co-sourcing can reduce expenses and help meet schedules for big projects like application development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide access to certified consultants to assist your company to plan and implement your cloud computing strategy.

Core Products and Technologies Supported by Progent for San Bernardino, California Office Networks
A Microsoft-certified Partner computer support company with a world-class team of Cisco Certified CCIE networking experts and Apple Computer certified consultants, Progent offers emergency troubleshooting and low-cost remote consulting to San Bernardino, CA small businesses for a broad array of information technologies such as:

Service Delivery Options for San Bernardino, California Businesses
Progent offers a selection of options for providing small and midsize companies with affordable computer services for technical support, consulting, hosting services, and network management. Progent's paradigm for delivering computer support services is built on the Call Center operational structure common to big IT support groups. Progent's Contact Center Service Mechanism ensures fast support, comprehensive activity documentation, dependable follow-through, and tight cost monitoring for a range of network support delivery alternatives that include online repairs, in-person support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can assist customers to troubleshoot and fix hardware and software issues without the cost or delay of in-person support visits. The background of Progent's network consultants makes it possible to resolve the majority of IT problems rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for new clients to address emergency situations and Progent bills by the minute with no sign-up fees or minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn additional information concerning Progent's online network support services.

  • Onsite Support
    Progent offers onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in conjunction with Progent's online service engineers to deliver small businesses the best of both worlds: in-person service professionals when you require them plus the remote help of Progent's worldwide staff of IT consultants, security professionals, and business software developers. The response time for on-site service calls is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises service. Find out more concerning why to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems. for more information, visit Online Help Desk Services.

  • Consulting Expertise
    Progent offers small and midsize companies affordable access to world-class consultants who can provide assistance with vital products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network security engineering, high availability network consulting, virtualization solutions, plus configuration, customization and support for small business programs such as financials, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-time projects including office relocations and massive software migrations, longer term initiatives such as business analytics software development and support, database software development and DBA services, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and network management, or urgent response such as disaster recovery and virus removal.

  • Application Hosting
    Progent can host vital business applications such as Exchange Server and Microsoft SQL Server to provide small and midsize companies with greater degrees of dependability, protection, and recoverability than is feasible using the class of internal data center that is practical for the majority of small and midsize businesses. Since Progent uses the same facilities that host the gear of some of the world's largest information technology companies, Progent can save you the cost of creating and maintaining the infrastructure needed for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions remain current, security and performance is constantly monitored, and systems are consistently backed up and available for full and prompt recovery. Find out additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize organization's servers in a setting that not only provides the highest level of availability and expandability but that is in addition convenient for customers to transfer to another support provider or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that allow businesses with multi-vendor networks to save significantly on the expense of hardware, infrastructure support, and IT administration while getting enterprise-class availability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered solution, can support the mixed- platform and non- standardized networks typical of smaller companies, and keeps control of the software in the customer's hands so that migrating to a new virtualized system is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers expert remote consulting services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that combine physical IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of vital data, applications and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to deliver centralized control and world-class protection for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your Progent consultant so any looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for San Bernardino, California Businesses
Progent's staff size, breadth of information technology skill, and familiarity with corporate network support allow small and midsize businesses to avoid the pitfalls related to excessive dependence on small service firms or independent consultants.

Teaming with Progent allows your small business to:

  • Prevent Excessive Reliance on Freelance Consultants
    For IT support, small businesses sometimes rely excessively on freelance engineers. Although individual support providers carry lower overhead than more substantial support firms and can typically charge apparently lower fees, they are often too overworked to respond rapidly to urgent situations. If a freelance consultant is busy with different customer, ill, on vacation, or in training, the lack of replacement staff may force your company to go without assistance in case of a crisis. The more your company grows, system downtime or problems with critical applications get more costly. The money you believed you were conserving on an independent consultant can evaporate fast due to lower productivity. In addition, when freelance consultants confront unfamiliar technologies, the lack of a large engineering team to rely on for help requires them to learn with the meter running while your organization winds up with the bill for their ongoing training.

  • Have Access to Expertise in Advanced Information Technology Issues
    Many smaller support firms or freelance consultants who concentrate on small business IT support are capable of providing routine fixes but lack the seasoning to work cost-effectively with complicated IT infrastructures with mixed operating systems, numerous locations, VoIP implementations, remote workforces, interconnected financial and operational software, eCommerce, and specialized business software. Progent's background with global companies and Progent's large group of experts can be valuable to your company because enterprise networks are characteristically complex, support issues demand in-depth understanding of in numerous technical areas, and achieving a high degree of robustness, reliability, and security requires enterprise-proven leading practices.

  • Create a Firm Foundation for Seamless Growth
    Small businesses typically start with a network cobbled together on a shoestring budget. Lacking a carefully designed architecture, a sequence of improvised repairs commonly get tossed on top of a tenuous foundation. As a company grows, stability and expandability issues can obstruct the success of the business. Such environments require thorough assessment, intelligent strategic planning, and in-depth experience to upgrade to an IT infrastructure that will act as the reliable foundation to meet current business needs and support future growth.

  • Team with Solution Consultants, Not Resellers
    Small companies require direction and insight to navigate through an increasingly complex maze of technology alternatives available for enabling business growth and improving efficiency. They do not need a network consultant or service organization that tries to promote products. Progent avoids conflicts of interest by not reselling any products. Progent sells consulting and services exclusively. This permits Progent to align consulting support services with the real needs of clients. Combining IT consulting and product selling can lead to a conflict where the recommended solution is based on a preselected vendor instead of being driven by the actual requirements of a small business.

How to Contact Progent
In case your San Bernardino, California business wants to contact Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Help
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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    Progent's Microsoft consultants can assist you to evaluate the value of Microsoft Lync Server for your environment and can assist you to plan and execute a rollout of Lync Server that consolidates the control of IM and Presence and increases the productivity of your in-house employees, telecommuters, and mobile workforce. Progent's consultant's can also help your company to carry out a smooth upgrade to Microsoft Lync Server 2010 from Microsoft Office Communications Server or from Microsoft Live Communications Server, interface Microsoft Lync Server 2010 with Microsoft Exchange, SharePoint, and SQL Server, show you how you can use Lync Server to enhance the collaborative capabilities of Microsoft Office applications, and offer training and ongoing support for Microsoft Lync Server 2010 and other Microsoft products.

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    Progent's Cisco CCIE wireless network experts offer online or on-premises integration and debugging support to assist your organization to plan, configure, update, tune, manage and troubleshoot Aironet wireless access point deployments of any size or topology. Progent's Cisco wireless controller experts can also assist you to combine your Wi-Fi environment with your wired network infrastructure and cloud-based resources to create a seamless enterprise-wide connectivity foundation that is simple to administer and scale. Progent also offers affordable wireless site surveys to assist you to determine the most efficient selection, location and configuration of Aironet wireless access points to accommodate your unique office design, building structure, and expected workloads.

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    Progent's Microsoft-certified consultants offer remote or onsite expertise to assist companies of all sizes to plan, deploy, administer, and repair a backup/restore system based on System Center 2012 Data Protection Manager. Progent's consultants can assist you to migrate from earlier versions of Data Protection Manager or from a different backup/recovery system, and Progent can optimize your Data Protection Manager deployment for on premises, cloud-based, or hybrid datacenters. Progent offers as-needed support for resolving especially challenging problems, or comprehensive project management support. Progent can also help your business to design SCDPM 2012 into a comprehensive disaster recovery strategy.

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  • Les Kent has a 35-year history of effective technology integration, executive administration, sales, and operations. He has demonstrated a knack for creating sophisticated IT solutions in his roles as as a network designer, software developer, project manager, deployment consultant, and problem solver for small companies, new ventures, and global corporations.

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    Progentís private cloud hosting service allows small and midsize businesses to run key applications like SQL and Exchange Server from a hardened Tier III data center on fault-tolerant hardware with geographically separate data backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager (DPM) for backup and restoration. You can use Progentís private cloud to avoid large investments in the acquisition, maintenance, and management of computer hardware and data center facilities while achieving world-class levels of network reliability and physical security.

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    Progent's Meraki wireless access point experts offer remote and onsite support services to assist organizations of all sizes to design, deploy, maintain, upgrade or repair Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can assist your business to set up and manage Cisco's Meraki-based wireless infrastructure for sites that range from a telecommuter's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco products such as Catalyst and Nexus switches, routers and firewalls to build a seamless network infrastructure that provides the same access, responsiveness, security, manageability and uptime for wired and wireless users irrespective of their location or device.

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    NetDocuments (NetDocs) is a leading cloud-based document management system designed specifically for the legal profession. Progent offers online guidance from NetDocuments experts who can help legal departments and law firms to plan, configure, manage, optimize, or troubleshoot a document management system (DMS) solution powered by NetDocuments.

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  • Dynamics GP/Great Plains Features Engineer
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    important characteristics of Microsoft Dynamics GP/Great Plains software include a modular design that lets you buy only the functionality you require, a standards-based architecture built on Microsoft technologies to secure your investment and offer a tightly integrated environment, enhanced reporting capabilities that allow you to monitor all activities, revenues and spending and sales patterns, integration with Microsoft Office to enable access to business data, the ability to process information from virtually any db software or workstation application into Microsoft GP/Great Plains, plus an open architecture that makes it possible to develop specialized applications. Progent can help you set up and support a reliable, protected server and communications network to support Microsoft Dynamics GP/Great Plains, and can provide experienced GP/Great Plains support professionals to help you turn the powerful features of Dynamics GP business accounting software into a productive business solution.

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    DoubleTake/Carbonite Software offers a selection of tools intended to deliver small and midsize companies a variety of cost-effective solutions for backing up and restoring business-critical applications including Microsoft Exchange, Microsoft SQL Server, RIM Blackberry, and SharePoint. Progentís disaster recovery planning experts have extensive backgrounds incorporating DoubleTake/Carbonite products into small company IT networks to achieve an advanced level of availability and business continuity capability at a budget-friendly price.

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