Low-cost Network Support from Microsoft premier Experts for Companies in San Bernardino, CA
By offering professional support whenever you need it, providing specialized knowledge for critical business applications, providing innovative services like virtual data center hosting, billing only for help delivered, and charging no setup fees or retainers for standard services, Progent enables you to maximize the business value of your It system and cut support costs. Progent understands that information system security, reliability, and performance are just as important to small businesses as to major enterprises but that smaller companies don't have the economy of scale to spend heavily in information technology and in-house support groups. Progent's basic competitive advantage is that no network support firm can equal Progent's ability to deliver the IT support expertise your business needs when you require it and at a cost you can afford.
For larger businesses, Progent can provide co-sourcing support to reinforce the technical skills of your internal IT support group. Co-sourcing can cut costs and help meet schedules for big projects like software design and development, disaster recovery preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also offer access to accredited experts to assist your company to plan and implement your cloud computing strategy.
Main Technologies Supported by Progent for Office Networks in San Bernardino, California
Progent offers the services of qualified experts for all aspects of business network technology found in small companies. Products and technologies supported by Progent's consultants include:
Support Delivery Options Available for San Bernardino, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies with affordable IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's paradigm for delivering computer support is built on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Help Desk Support Model ensures rapid response, comprehensive activity documentation, dependable follow-up, and strict cost control for an array of IT service delivery alternatives that include online repairs, on-premises help, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified support experts can help clients to troubleshoot and repair network issues without the cost or time loss of travel for onsite support calls. The background of Progent's network consultants allows them to handle the majority of IT issues quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time clients to address emergency network problems and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out additional information concerning Progent's remote network support services.
- Onsite Support
Progent offers on-site computer support for registered customers in larger cities in the U.S. Progent's onsite service technicians can work in tandem with Progent's online support engineers to give small businesses the best of both worlds: hands-on support technicians when you need them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business software developers. The response time for on-site support visits is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details concerning how to sign up for Progent's onsite network service.
- Help Desk
Progent's Help Desk Services are designed for small and midsize businesses and local governments who need fast and dependable access to an online Help Desk with efficient telephone support, remote repair capability, and enough technical strength for full problem escalation. Since small and midsize companies usually are constrained by tight IT budgets and can spare scant management bandwidth for dealing with network support, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective way to make sure that business information networks stay productive. Learn more about Progent's Help Desk services.
- Consulting Services
Progent offers small and midsize companies affordable access to enterprise-class IT professionals who can deliver help with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security engineering, high availability it system consulting, virtual server strategies, plus integration, programming and support for small business software including financials, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can help with short-term projects including office relocations and major system upgrades, extended initiatives such as management reporting software development and support, database application programming and DBA services, and web design, on-going support including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and network administration, or urgent response like data restoration and malware cleanup.
- Application Hosting
Progent can host mission-critical applications like Exchange Server and Microsoft SQL Server to provide small and midsize companies with higher levels of reliability, protection, and performance than is feasible with the class of on-site data center that is practical for most small organizations. Since Progent utilizes the same data centers that host the gear of some of the planet's biggest IT organizations, Progent can save you the investment in building and maintaining the systems required for enterprise-class cooling, power backup, and uninterruptible Internet access. For managed applications, Progent can also ensure that upgrades and revisions remain updated, security and performance is constantly monitored, and systems and data files are regularly backed up and ready for full and rapid restoration. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small company's servers in an environment that not only delivers the highest level of dependability and scalability but that is also simple for customers to migrate to another support firm or to move internally if your business situation calls for it. Progent's Private Cloud hosting is built around tested virtual server techniques that allow companies with mixed networks to benefit significantly on the costs of capital equipment, infrastructure support, and network administration while achieving enterprise-class reliability and an unprecedented degree of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered package, can handle the mixed- platform and loosely standardized networks common with smaller businesses, and keeps control of the software licenses in the customer's hands so that migrating to a new virtualized system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still offering all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent can provide expert remote consulting to help businesses of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that utilize local resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 integration with on-premises Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with government and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to deliver web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that any looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity programs used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex array of infrastructure technologies including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Certified cybersecurity consultants,
CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a business-wide perspective on network security and can assist with complex security programs such as SIEM solutions to help companies meet business standards and statutory requirements for IT data protection and reporting.
The breadth and depth of Progent's consulting team bring a powerful set of benefits to clients trying to maximize the productivity of their information system within a reasonable budget. These benefits include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry background, at the front lines of network support, executing a wide variety of IT projects for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting team. This ensures that you get not just world-class IT capability, but also a support engineer with proven approaches for repairing actual IT problems quickly.
Find out more about Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to charge for remote service and in-person help per minute. Consequently, you are billed just for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no sign-up fee and asks no retainer for services delivered during regular working hours. Many support firms impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates major invoices for quick repairs. An additional advantage of granular invoicing is that customers are less tempted to allow minor problems to fester until they become big problems.
Find out additional information about Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local support organizations who offer minimal documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation given by every consultant to each customer. The practice of detailing and organizing support records results in more effective support and eliminates a variety of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent faces few competitors. Small companies who work with independent service providers or who maintain in-house support staffs gain when Progent transfers information about critical technology and proven methodologies to make their networks more robust, secure, and productive.
Learn additional information about Progent's knowledge transfer services.
Get in Touch with Progent
If your San Bernardino, California business needs to contact Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Fast Remote Network Support
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).