Immediate, Low-cost Remote Network Support for San Bernardino, California Small Companies
For more than two decades, Progent has specialized in providing enterprise-quality computer support to customers who have small-company IT budgets. Progent has built a unique support solution that includes a low-overhead, tightly connected virtual office infrastructure, custom remote repair tools, a substantial team of engineers accredited in a broad range of technical disciplines, a Help Desk Call Center operational model that promotes efficiency and ensures follow-through, a worldwide group of remote service professionals, on-site service availability for the majority of most zip codes in the U.S., and a company ethos focused on resolving network problems in the shortest time and at the least cost to customers.

For mid-size and large companies, Progent can provide co-sourcing services to reinforce the subject matter expertise of your in-house network support staff. This can save money and minimize technical risks for major projects like software development, disaster recover/business continuity planning, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer access to accredited consultants to assist your business to plan and execute a sensible cloud computing strategy.

Primary Areas of Expertise Supported by Progent for Businesses in San Bernardino, California
Progent's nationwide group of certified support professionals provides support for virtually all facets of network systems found in organizations of any size. Practice areas served by Progent in San Bernardino include:

Service Delivery Options for San Bernardino, California Companies
Progent offers a variety of options for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's paradigm for delivering computer support is based on the Help Desk Call Center structure common to big IT groups. Progent's Contact Center Service Mechanism promotes fast support, thorough service records, consistent follow-up, and strict cost monitoring across a range of network support delivery options that include online repairs, onsite help, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and routine online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can assist clients to troubleshoot and repair hardware and software issues without the cost or delay of on-premises service calls. The background of Progent's network consultants allows them to resolve the majority of IT problems quickly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible signup process for first-time customers to address urgent situations and Progent bills by the minute with no sign-up fees or minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security engineers. Find out more information concerning Progent's online computer troubleshooting services.

  • On-site Support
    Progent offers on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can work in tandem with Progent's online support experts to deliver small and midsize companies the optimal solution: in-person support technicians when you require them as well as the on-line help of Progent's seasoned staff of IT consultants, security professionals, and business application developers. The response time for on-site support visits is usually under 24 hours. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more about how and why to sign up for Progent's onsite network service.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for small and midsize businesses and local governments who need fast and reliable access to a professional Contact Center with efficient phone assistance, online repair tools, and sufficient technical depth for full escalation. Since small and midsize companies usually are constrained by limited information technology funds and can spare little management bandwidth for handling IT support tasks, Progent's Helpdesk Outsourcing Services could be the most efficient way to ensure that business computer networks are always productive. Read more concerning Progent's Helpdesk services.

  • Consulting Expertise
    Progent provides small companies affordable access to world-class IT professionals who can provide assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network protection consulting, fault tolerant network consulting, virtual server strategies, plus configuration, programming and support for small business applications such as financials, ERP and MRP, business analytics, CRM, and productivity packages. Progent can help with short-term projects including site moves and major software migrations, extended initiatives such as management analytics application development and customization, relational database software programming and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and network administration, or emergency response like data restoration and malware cleanup.

  • Application Hosting
    Progent can host vital business applications like Exchange Server and Microsoft SQL in order to provide small businesses with greater degrees of reliability, protection, and performance than is possible with the type of internal data center that is realistically affordable for most small companies. Since Progent uses the same data centers that host the equipment of many of the world's largest IT organizations, Progent can save you the expense of creating and managing the infrastructure needed for world-class cooling, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and revisions stay current, security and efficiency is constantly tracked, and systems are regularly backed up and available for full and rapid recovery. Learn more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small company's production servers in a setting that not only delivers the highest level of fault-tolerance and extensibility but that is in addition easy for clients to transfer to another support provider or to bring internally if your situation calls for it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that allow small businesses with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and IT management while getting enterprise-class reliability and an unprecedented level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed service, can handle the mixed- platform and loosely standardized networks typical of smaller companies, and retains control of the software licenses in the customer's possession so that moving to a different virtual host is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide expert remote consulting support to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine physical resources along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of vital data, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of leading data security vendors to provide centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for San Bernardino, California Businesses
Progent's staff size, breadth and depth of technical expertise, and experience with corporate IT consulting enable small and midsize companies to sidestep the pitfalls associated with over dependence on small support organizations or freelance engineers.

Working with Progent allows your company to:

  • Avoid Over Dependence on Individual Support Consultants
    For network support, smaller companies sometimes depend excessively on freelance consultants. Though freelance service engineers have lower expenses than more substantial IT service firms and can typically charge nominally smaller rates, they are often spread too thin to react quickly to urgent situations. If a freelance engineer is occupied with different client, ill, on travelling, or in class, the lack of backup personnel may require your business to wait for help in case of an emergency. The more your small business grows, system unavailability or problems with critical programs get more costly. The dollars you believed you were saving on a freelancer can disappear quickly because of lost output. In addition, when independent consultants encounter unfamiliar technologies, the lack of a large engineering team to fall back on for advice requires them to learn in place while your business ends up footing the costs for their continuing education.

  • Have Access to Certified Professionals in Complex Network Issues
    The majority of small support firms or freelance consultants who concentrate on small company IT support are capable of providing connect-the-dots fixes but don't have the experience to deal cost-effectively with complicated IT infrastructures that have a variety of operating systems, many sites, VoIP implementations, mobile workforces, integrated financial and analytical software, eCommerce, and specialized business applications. Progent's background with global enterprises and Progent's extensive staff of experts can benefit your company because enterprise environments are by nature complex, integration issues demand thorough understanding of in numerous technical disciplines, and achieving an acceptable level of robustness, reliability, and protection calls for enterprise-proven leading practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses typically start with a network implemented on a shoestring budget. Without a solid basis, a sequence of band-aid repairs often get piled onto of a marginal structure. As a business grows, stability and scalability problems can hinder the productivity of the business. These environments require thorough assessment, smart strategic planning, and broad-based experience to upgrade to a network environment that will act as the reliable foundation to handle critical business requirements and ease downstream expansion.

  • Partner with Solution Consultants, Not Product Vendors
    Smaller businesses need direction and education to work through an ever more complex maze of technology options available for accelerating growth and enhancing efficiency. They do not need a network engineer or support organization that tries to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services only. This permits Progent to align technical services with the genuine needs of customers. Combining IT consulting and product reselling can lead to a situation where the proposed solution is built around a predetermined technology instead of being based on the true needs of a small business.

Contact Progent
In case your San Bernardino, California company needs to get in touch with Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Assistance
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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