Expert Online Service for San Bernardino, California Networks from Certified Engineers
Small businesses have traditionally been overlooked by large IT support firms. Many small businesses permit themselves to grow overly reliant on freelance engineers or small support organizations who lack the size or comprehensive knowledge to respond quickly or efficiently to network emergencies. Still other small companies resort to giant service providers that employ personnel taught to provide by-the-numbers solutions to ordinary issues but who are missing the background and technical scope to deal with the variety of environments and lack of standardization typical of small company information networks.
Progent's time-tested methodology for providing affordable and successful network support to small businesses has made Progent one of the top Microsoft-certified IT consulting organizations in the industry. Progent has delivered online help to businesses in every state in the country (refer to Progent's client testimonials).
For mid-size and large companies, Progent offers co-sourcing services to add to the subject matter expertise of your internal IT support group. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as application development, disaster recovery planning, security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide access to certified experts to help your company to design and implement your cloud computing strategy.
Main IT Areas Serviced by Progent for Business Networks in San Bernardino, California
Progent's team of industry certified support professionals offers assistance for all aspects of network technology found in companies of any size. Technologies supported by Progent in San Bernardino include:
Service Delivery Alternatives Available for San Bernardino, California Companies
Progent offers a variety of alternatives for providing small and midsize businesses with affordable computer services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for delivering computer support is built on the Help Desk structure common to larger IT organizations. Progent's Helpdesk Service Model promotes rapid support, thorough activity records, consistent follow-up, and strict expense control across a range of IT support delivery options that include online troubleshooting, on-premises support, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center offers urgent and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified service experts can assist customers to analyze and repair hardware and software issues without the cost or time loss of in-person service calls. The experience of Progent's network consultants makes it possible to handle most network issues rapidly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for new customers to accommodate emergency network problems and Progent bills per minute with zero startup charges or minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn additional details about Progent's remote computer troubleshooting expertise.
- Onsite Service
Progent offers onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's remote support engineers to deliver small businesses the ideal combination: onsite service professionals when you need them plus the on-line expertise of Progent's seasoned team of network engineers, security specialists, and business application programmers. The wait time for on-site service calls is usually under one business day. Progent requires no start-up or retainer fee for registering as a Progent client for onsite support. Learn more details concerning how to register for Progent's onsite network support.
- Help Desk
Progent's Contact Center Services are intended for small and midsize companies who require prompt and dependable support from a professional Help Desk with efficient phone assistance, remote troubleshooting capability, and sufficient technical strength for full escalation. Since smaller companies usually have limited IT budgets and can spare scant executive attention for handling network support, Progent's Helpdesk Services can be the most efficient way to ensure that business information networks are always productive. Read more concerning Progent's Help Desk services.
- Consulting Expertise
Progent offers small and midsize companies budget-friendly availability of enterprise-class IT professionals who can deliver help with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network protection engineering, non-stop it system engineering, server virtualization strategies, plus integration, customization and support for business applications including accounting, ERP and MRP, reporting, sales automation, and office productivity packages. Progent can help with one-time projects including site relocations and major software upgrades, longer term initiatives like business information software programming and support, relational database application programming and administration support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or urgent response like disaster recovery and virus removal.
- Application Server Hosting
Progent can host critical applications such as Exchange and MS SQL to provide small and midsize companies with higher levels of availability, protection, and performance than is possible using the class of in-house data center that is practical for most small and midsize businesses. Because Progent utilizes the same facilities that host the gear of some of the world's largest information technology companies, Progent can save you the expense of building and maintaining the systems required for world-class cooling, power backup, and uninterruptible Internet access. For managed application servers, Progent can also make sure that upgrades and service packs stay updated, protection and performance is constantly tracked, and systems and data files are consistently archived and ready for full and rapid restoration. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting for all of a small or midsize company's production servers in a setting that not only provides the highest degree of dependability and extensibility but that is also easy for customers to transfer to a different support firm or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that allow companies with multi-vendor networks to benefit significantly on the expense of capital equipment, infrastructure maintenance, and IT management while achieving world-class availability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed solution, can handle the multi- OS and loosely standardized environments common with small companies, and keeps control of the software licenses in the client's possession so that moving to a new virtual host is fast, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers expert remote support services to help businesses of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that utilize physical resources as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's affordable ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire threat progression including blocking, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical data, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security vendors to provide centralized management and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your Progent consultant so any potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for San Bernardino, California Businesses
Progent's size, scope of information technology skill, and experience with corporate IT consulting enable small companies to avoid the problems associated with excessive reliance on small service organizations or freelance engineers.
Teaming with Progent's Experts enables your business to:
- Avoid Over Dependence on Freelance Support Consultants
For network services, small companies often depend excessively on individual engineers. Though individual support engineers have lower expenses than larger IT service firms and can afford to bill nominally smaller fees, they are often stretched to far to react quickly to critical situations. If a freelance engineer is busy with another customer, sick, on vacation, or in training, the lack of replacement personnel may require your business to wait for help during a crisis. The more your small business grows, network downtime or problems with critical applications get more expensive. The money you believed you were conserving on a freelancer can evaporate quickly because of lower productivity. Also, when freelance consultants encounter unfamiliar technologies, the unavailability of a big engineering group to depend on for assistance forces them to train in place while your organization winds up footing the costs for their ongoing training.
- Have Access to Expertise in Complex Network Solutions
Many smaller support organizations or freelance engineers focused on small company network consulting may excel at providing routine fixes but lack the seasoning to work efficiently with complicated network configurations that have mixed platforms, many sites, VoIP implementations, mobile clients, interconnected financial and analytical software, eCommerce, and specialized line-of-business applications. Progent's background with global enterprises and Progent's extensive team of experts can be valuable to your small business because big-company networks are by nature complex, integration problems demand in-depth understanding of in many technical areas, and achieving an acceptable degree of stability, availability, and security calls for enterprise-tested leading practices.
- Create a Solid Foundation for Growth
Small businesses typically start with a network cobbled together on a tight budget. Lacking a strong architecture, a sequence of improvised fixes often get thrown on top of a marginal foundation. As a company evolves, reliability and expandability issues can hinder the productivity of the business. These networks require thorough assessment, smart business analysis, and broad-based experience to upgrade to a network environment that will provide the solid basis to meet current business requirements and support downstream expansion.
- Partner with Solution Consultants, Not Resellers
Smaller companies need direction and education to work through an ever more complex maze of IT options offered for enabling growth and enhancing efficiency. They do not need an IT engineer or support organization that attempts to sell them a product. Progent avoids conflicts of interest by not selling any products. Progent sells consulting and services exclusively. This permits Progent to match technical support services with the genuine interests of customers. Combining IT consulting and product selling can result in a conflict where the proposed solution is built around a predetermined vendor instead of being based on the true requirements of a small business.
In case your San Bernardino, California company wants to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Network Help
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).