Expert Online Help for San Bernardino, California Small Business Computers from Microsoft Certified Consultants
Small businesses have traditionally been underserved by large IT service firms. Some small businesses allow themselves to grow excessively dependent on individual consultants or small support firms who don't have the size or broad knowledge to respond quickly or efficiently to network crises. Other small businesses resort to giant support firms that employ personnel trained to offer by-the-numbers fixes for ordinary problems but who are missing the background and versatility to handle the diversity of configurations and lack of standardization that characterizes small business information networks.

Progent's time-tested approach to delivering affordable and effective network support to small companies has made Progent among the premiere Microsoft-certified IT consulting organizations in the United States. Progent has delivered remote support to businesses in every state in the United States (See Progent's client testimonials).

For larger companies, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your internal IT service staff. Co-sourcing can cut costs and help meet schedules for big IT initiatives like application design and development, business continuity preparedness, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide access to certified experts to assist your company to design and implement your cloud computing strategy.

Primary Technologies Serviced by Progent for San Bernardino, California Office Networks
A Microsoft-certified Partner IT service firm that maintains a large group of Cisco Premier CCIE networking consultants and Apple Computer certified consultants, Progent offers emergency assistance and affordable remote consulting to San Bernardino, CA businesses for a broad range of computer technologies including:

Support Delivery Options for San Bernardino, California Businesses
Progent offers a selection of options for providing small businesses with affordable IT services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's paradigm for providing computer support services is based on the Help Desk structure common to big IT groups. Progent's Contact Center Support Model promotes rapid response, comprehensive service records, reliable follow-up, and tight cost monitoring across a range of network support delivery modes that include remote repairs, onsite support, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can help customers to troubleshoot and fix hardware and software problems without the expense or delay of travel for onsite support visits. The experience of Progent's IT consultants makes it possible to resolve most IT problems rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-based signup process for first-time customers to accommodate urgent situations and Progent charges per minute with zero sign-up fees or minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn more information about Progent's online computer support services.

  • Onsite Support
    Progent provides on-site computer assistance for registered clients in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's online service experts to give small and midsize companies the ideal combination: onsite service professionals when you need them as well as the remote help of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The response time for in-person service calls is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more about how to sign up for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems. For details, refer to Help Desk Services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable access to enterprise-class consultants who can provide help with vital technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, non-stop network engineering, virtualization solutions, plus configuration, programming and training for business programs including accounting, ERP, reporting, CRM, and office productivity software. Progent can provide assistance with short-term projects such as office relocations and massive system migrations, extended initiatives like management reporting software development and support, relational database application programming and DBA services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network administration, or urgent response such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host vital business applications like Exchange Server and SQL Server to provide small and midsize companies with higher degrees of reliability, security, and performance than is possible using the class of on-site data center that is achievable for most small companies. Since Progent uses the same facilities that host the gear of some of the planet's largest information technology companies, Progent can eliminate the expense of building and maintaining the systems required for enterprise-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also make sure that upgrades and revisions stay current, protection and performance is constantly tracked, and systems and data files are regularly archived and ready for full and prompt recovery. Find out more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize organization's servers in a setting that not only provides the top level of fault-tolerance and expandability but that is in addition convenient for customers to migrate to another support firm or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is based on tested virtualization technologies that permit businesses with mixed networks to save significantly on the costs of capital equipment, system maintenance, and network management while getting enterprise-class availability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered package, can support the multi- OS and non- standardized environments typical of smaller companies, and keeps control of the software licenses in the customer's possession so that migrating to a new virtual host is fast, reliable, and affordable. This avoids ending up a captive to a specific hosting provider while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced remote support to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security vendors to deliver web-based control and world-class protection for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity programs used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more complex array of network technologies such as firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-Premier security consultants, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals can provide a company-wide view of system security and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory mandates for network information security and incident reporting.

The scope and size of Progent's consulting team offer a powerful set of benefits to clients trying to increase the productivity of their information system within an affordable budget. These benefits include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of real-world industry background, at the front lines of network support, performing a wide range of IT tasks for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This guarantees that you get not only expert IT capability, but also a consultant with field-tested methods for repairing actual IT problems rapidly. Read additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for online support and in-person help by the minute. Consequently, you pay only for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services provided during regular working hours. Many service firms demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids big invoices for fast solutions. An additional advantage of granular billing is that your company will not be tempted to permit incipient issues to fester until they become big ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Support
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation given by every staff member to each customer. The discipline of detailing and archiving support records results in more effective service and eliminates a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent faces little competition. Small businesses who work with independent service providers or who employ internal IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, secure, and productive. Read more about Progent's knowledge transfer services.

Contact Progent
If your San Bernardino, California business needs to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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Progent's consultants can help you with any phase of Microsoft Azure migration including needs definition, prerequisites assessment, solution architecture, pre-production testing, implementation, automated management, performance tuning, license controls, disaster recovery preparedness, security planning, and regulatory compliance validation. Progent can assist you to configure and debug firewalls and VPN connections so your clients can securely access to Azure-based services, and Progent's Microsoft-certified consulting experts can help you integrate key Microsoft technologies to run in Azure including Windows Server, Exchange Server, SQL and Skype for Business. Progent can also assist your organization to set up a hybrid cloud ecosystem that transparently integrates on-premises datacenters with Azure-based resources.

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ProSight Virtual Machine Hosting Technology Professional
Consultants Private Clouds for Small Businesses

Progent's ProSight Virtual hosting services offer small businesses a variety of advantages such as lower capital costs, savings on operational costs, better management focus, world-class security, greater availability, and regulatory compliance.

Computer Consultancy Services Online Office Word Training 24-Hour Online Microsoft Office 365 Training Technology Professional
Computer Consultants Windows Server 2016 Windows Server 2016 Hybrid Configuration Support Services
Computer Consulting SMS Server 2003 Migration Remote Consulting Systems Management Server 2003
Consultant Microsoft Exchange Server Migration Microsoft Exchange Server Migration Engineers

Windows Server 2012 R2 Data Deduplication Remote Technical Support
Network Consulting Windows 2012R2

Progent's certified consultants can assist you to evaluate the advantages of Windows Server 2012 R2 for your organization, create test environments and migration plans, optimize your network infrastructure for on-premises, multi-site, cloud-based, and hybrid datacenters, educate your IT management, team, create a corporate-wide security strategy, streamline network management, assist with application development, and build and test a DR/BC plan.

Consultants 64-bit Processing Information Technology Consulting 64-bit Server

Cisco VoIP Phones and Jabber IT Consulting
Online Support Cisco VoIP Phones and CallManager

Progent's Cisco-certified IP phone and video IP phone consultants can help you to integrate, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from discontinued VoIP products to the newest media phones. Progent's consultants can also assist your organization to integrate your IP phones with Unified CM, formerly named CallManager, or with Cisco Unified Communications Manager Express (CME) to create a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Unified CM apps that include Cisco Unified CM IM and Presence Jabber, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent can provide expertise with any facet of Cisco VoIP Phone integration including designing dial plans, configuring SIP gateways, installing ISR G2 routers with CUBE VoIP networking capability, and creating Cisco UCS server clustering and Cisco SRST solutions for survivability.

Consulting Exchange Server 2010 Migration 24/7 Microsoft Exchange Server 2010 Upgrade Consultancy
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Technology Consulting Services Exchange Online Archiving
Office 365 and Android Online Troubleshooting

Microsoft allows you to create seamless hybrid ecosystems that combine Office 365 and local Exchange deployments. This permits you to have some Exchange mailboxes hosted at your on-premises datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can assist you with any facet of designing, implementing and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can deliver occasional support to help you through stubborn technical bottlenecks and also offer comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is successfully completed on time and on budget.

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Fedora Linux, Sun Solaris, UNIX Computer Consultant CentOS Linux, Solaris, UNIX Support and Help

Mac VoIP Support Outsourcing
macOS Infrastructure Consultant Services

Progent's Apple Mac support engineers can assist you with a wide range of network foundation areas such as network architecture, off-site and mobile connectivity, internetwork compatibility, security, and emerging technologies such as VoIP and fast wireless networking. For company networks built exclusively on Mac OS X or for environments that use a combination of Mac, Linux/UNIX and Windows based servers and desktops, Progent has the knowledge and depth to deal with the challenge of planning, integrating, and maintaining a network infrastructure that is reliable, secure, productive and aligned with your corporate objectives. Progent can show you how to configure Appleís Xserve enterprise servers, Apple's Xserve RAID non-stop storage systems, and Xsan storage area network systems. Progent can also provide certified experts to support Cisco routers and switches.

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Meraki MR20 Access Point IT Consulting
24-7 Meraki MR66 Access Point IT Consultant

Progent's Cisco Meraki Wi-Fi AP consultants offer remote and on-premises support to assist businesses of any size to plan, deploy, maintain, expand or repair Wi-Fi systems that include Cisco Meraki wireless access points. Progent can assist your business to configure and manage Cisco's Meraki-based wireless infrastructure for sites that can range from a telecommuter's home or a remote office to a large campus or a nationwide enterprise. Progent can also assist you to configure other Cisco technology including Catalyst and Nexus switches, ASR routers and firewalls to create a cohesive ecosystem that provides identical access, performance, security compliance, ease of management and availability for wired and Wi-Fi clients irrespective of their mobility or device.

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Emergency Computer Consultant ASA with Firepower
Firesight IT Consulting

Cisco's Firepower Next Generation Firewalls deliver a major performance boost compared to Cisco's previous-generation ASA 5500-X firewalls and include centralized management and automation of modern cybersecurity capabilities like application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can help you to design and carry out a smooth upgrade to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower appliances with Cisco's security services to build and centrally manage IT environments that span branch offices, data centers, private clouds and public clouds.

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Coding Amazon AWS Machine Image
Microsoft Certified Partner Amazon enterprise hybrid cloud solutions Reports

Progent can provide affordable online consulting to help companies of any size to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable cloud storage, and Glacier for low-cost archival storage. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, architectural design and review, pilot testing, deployment, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security. Progent offers advanced expertise with firewall configuration and VPN access and can help you create cloud-based or hybrid cloud ecosystems that efficiently incorporate Amazon AWS resources. Progent can provide occasional consulting to help you to resolve complex technical issues or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS platform on schedule and within budget.

Helpdesk Outsourcing Services On-site Technical Support Engineer Call Desk Management Services

PC Consulting CNA
Juniper Networks Certified Internet Associate (JNCIA) Migration Firm

Progent provides customers access to engineers who have earned some of the computer industry's most prestigious certifications. Progent thinks that clients deserve to be sure that their computer service providers have accredited testing as well as broad real-world field experience so that Progent's clients can use Progent's service with trust. Often, vendor certifications like the Cisco Certified Internetwork Experts confers privileges for significantly superior vendor support than is offered to uncertified consultants, allowing Progent to deliver customers a better level of computer service. In addition, recognized certifications such as CISM or CISSP for network security can help enterprise clients to demonstrate compliance with regulatory demands by engaging the services of recognized IT professionals.

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Emergency Security Evaluation Consultants
Computer Security Assessment Consultants

Progent has created several security service bundles intended to deliver larger institutions a professional and comprehensive security evaluation from a group of premier security engineers. All Progent's security assessment packages incorporate a suite of services including network scans from inside and from beyond the corporate security perimeter, professional interpretation of captured data by accredited security engineers, creation of a report documenting the results, plus an interactive high-level executive summary and a detailed interactive review for in-house network engineers.

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24x7 Firepower NGFW Firewalls Technology Consulting
Cisco Firepower Support and Integration

The new ASA 5500-X Series of firewalls with Firepower Services deliver significantly more performance than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-premier CCIE network experts can assist your company to maintain your existing PIX or ASA 5500 firewalls or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to plan, configure, tune, manage and debug firewall environments built on Cisco ASA firewalls with Firepower Services.

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Sales Office Support Outsourcing
IT Consultant Branch Offices

Years of background providing Microsoft expertise and Cisco network consulting has allowed Progent to build a unique ability for serving branch offices that need IT help with the responsiveness associated with with small companies but which includes effective client interaction, complete documentation, and compliance with enterprise IT protocols. If your enterprise has a branch office located anywhere in or any area served by Progent's consultants, Progent can provide a wide array of onsite and on-line network consulting services and system design expertise.

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Problem Escalation Through Teamwork Service Provider
Company-wide Standards for Best Practices Providers

Progentís team of Microsoft and Cisco Certified experts average more than ten years of hands-on professional experience, at the front lines of network service, executing a broad range of technical tasks for a large mix of customers. Each Progent consultant shares a refined set of personal best practices that are incorporated into shared best practices training that Progent teaches its consulting personnel. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested approaches for applying technical knowledge to solve real-world IT problems efficiently.

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Cisco Expert Alaska Consulting Services
After Hours South Carolina Specialist

If your organization does not require immediate online help but expects to require assistance with your network in the near future, you can conserve time and expenses and guarantee that the appropriate IT skill will be ready when you want it by getting in touch with a Progent sales agent and registering as a customer. For more information, phone 800-993-9400 or send email to

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CCIE Certified Information Technology Consulting Meraki MS 400 Series Switch
Meraki and Catalyst Switch Specialists

Cisco's Meraki line of access and aggregation switches are intended for environments that go from small branches to campuses. Progent's Cisco-certified consultants offer cost-effective remote consulting expertise to assist you to plan and implement a productive network architecture based on Meraki switches, simplify network administration with Meraki's cloud-centric management architecture, configure policies to maintain compliance, develop and test a disaster recovery plan, and troubleshoot technical issues associated with any aspect of your Meraki deployment. Progent can also assist you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to build a cohesive networking infrastructure.

Michigan SharePoint Computer Setup SharePoint Migration Help
Microsoft Certified Expert System Center 2007 Configuration Microsoft SCOM 2012 Setup and Support
Microsoft Certified Partner Remote Troubleshooting SharePoint Server 2010 Support SharePoint

Microsoft Windows 7 Migration Engineer
Computer Engineer Windows 7 Help Desk

Progent's Microsoft certified engineers offers remote and on-premises consulting expertise to help your company to manage, support, and repair computers based on Windows 7 and can also provide help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, security and compliance, backup and restore, online access, smartphone and tablet management, Wi-Fi network design, and remote network monitoring and alerts.

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Emergency Postini Consultant
Largest Technical Support Services Antispam

E-Mail Guard is Progent's economical antispam and antivirus service that gives small companies world-class defense against spam, viruses, DHA attacks, and other varieties of email-borne attacks on IT systems. E-Mail Guard is based on Postini's perimeter management technology, a comprehensive library of web-based anti-spam and virus defense services that defuse email assaults before they can penetrate the network firewall. Perimeter Manager also lets administrators monitor and control their e-mail application, irrespective of server platform, hardware technology, or data center location.

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Award Winning Technical Support Services Anti-Spam
Postini Design and Installation

E-Mail Guard from Postini provides constantly upgraded spam and virus blocking, data filtering, and security from email-based DHA attacks and DSA attacks. Progent is a Postini aggregator and support specialist. If your business is too small to qualify for a standard Postini license, you can still get the use of Postiniís Perimeter Manager technology through Progentís E-Mail Guard anti-spam and anti-virus aggregation program. Progentís certified e-mail security professionals can show you how to create an email safety strategy that includes spam filtering and virus protection services and processes.

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Largest Microsoft Small Business Server 2011 Online Troubleshooting
Small Business Server Premium Add-on Technology Consulting Services

Microsoft Small Business Server (SBS) is an affordable collection of essential servers that provides the foundation for a powerful but manageable information. The inter-connectivity requirements of the Microsoft .NET functions included with Small Business Server calls for an IT expert with hands-on expertise and extensive experience in designing and building cohesive and comprehensive business technology solutions. Progent's Microsoft-certified experts have extensive experience with the technologies incorporated in SBS 2011 and SBS 2008. This expertise ensures you success in deploying, administering, and servicing IT environments based on the Microsoft SBS line of servers and programs.

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Symantec VelociRaptor Compliance Auditor
Protect Symantec Security

Progent's Symantec experts can assist you to support legacy Symantec firewall and VPN appliances including the Raptor and Symantec VelociRaptor line or help you upgrade to newer firewall technology. Progent can also enable you to design and execute a complete security strategy that can incorporate firewall/VPN devices and utilities, managed security and network defense services, server and application monitoring products, and formal policies and processes. Progent has the skill to be your single resource for continuing technical help, maintenance, education, and security expertise.

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Configuration Apple OSX Tiger
Top Ranked Apple OSX Tiger Online Consulting

Progent's consultants offer Apple macOS and Mac OS X users a range of services including desktop support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows environments, Entourage and Exchange Server expertise, network protection services, and custom training. Progent can assist businesses to upgrade to macOS from Mac OS X or earlier editions of Apple OS X and Progent can provide help with macOS and Mac OS X application software. Progent can also assist your business with Apple iPhone support and iPad synchronization, or moving to iCloud services. For computer environments based solely on macOS or OS X or for networks incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of planning, integrating and supporting a network infrastructure that is available, secure, fast and aligned with your company's objectives.

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Web Design Firm
Web Commerce Design Firm

If you want to revamp your production web site, create internal websites for applications such as HR or worker training, design a powerful web presence for a new business, or write line-of-business, data-driven custom web applications, Progent can provide talented and proven web developers. Progent's experts can also help you build and maintain a safe, fault-tolerant server and communications infrastructure, including off-site and wireless access, to run your web tools.

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Consultants Apple iPhone and Windows integration
Outsourcing Apple iPhone and Windows integration

Progent's service experts in Mac and Microsoft Windows technology can help you combine Apple Macintosh and Windows systems into cohesive environments with resource sharing and workgroup support. Enabling efficient cooperation among a mix of servers and desktops powered by Mac OS and Microsoft Windows calls for broad knowledge of and experience with Apple Macintosh and Windows products. Progent's experience in Windows and Apple consulting makes it possible to offer world class support to companies that depend on these technologies to maintain their strategic edge. Progent can also assist your business to integrate Apple's iPhones and iPads with your Windows network.

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MCSE Expert Certified SharePoint Server 2007 Integration Services
SharePoint Computer Engineer

Progentís Microsoft-certified consultants can provide small and midsize companies computer consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for efficiently connecting people, groups and information. SharePoint Portal Server provides a common location for your workers or clients to access, organize, distribute and interact with relevant information, files, and applications and to interact with one another. It allows quicker and more intelligent decisions, more efficient access across teams and more economical business processes. The main objective of SharePoint Server is to gather together, in a relevant way, all of the many sources of information available within and without a business network. Windows SharePoint Services join workers, clients, workgroups and major tasks with the knowledge theyíve created in a manner that makes data convenient to locate, download and apply.

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Small Offices Consulting Service
System Repair Small Business

Progent provides the services of Microsoft and Cisco-Certified IT support professionals to show customers economical alternatives to help businesses optimize the value of Microsoft and Cisco technology. For networks that range from small offices to large corporations, Progent's expert consultants can help you enhance your information system's e-mail architecture, protection, availability, performance, and network administration.

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Profile Les Kent
Les Kent Award Winning Developer

Les Kent has a 35-year history of successful network integration, corporate management, sales, and operations. He has shown a knack for developing sophisticated information technology solutions during his time as as a system designer, programmer, project manager, deployment expert, and problem solver for small businesses, new ventures, and major enterprises.

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Case Study Proxim Wireless
After Hours Case Study Wireless Integration

Progent provided a wireless networking environment that allowed a school to increase efficiency and eliminate the ongoing expense of a dedicated data connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim wireless bridge is intended for connecting remote sites as far as 2.5 miles apart and can extend to even greater distances. This wireless alternative provided improved bandwidth and dependability than simply amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz band it provided immunity to outside interference.

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Intune and Windows 8.1 Online Help
Intune Certification Management Support Outsourcing

Progent's Intune consultants can help you to assess the strategic value of utilizing Intune for configuring and managing your web-facing mobile devices including laptops, phones, and tablets powered by Windows, iOS, and Android. Progent can help your company to configure security and compliance policies, plan and deploy pilot systems to evaluate the benefits of Intune for your environment, deploy Intune across your enterprise, combine Intune with SCCM for single-console change management, and maintain your Microsoft Intune deployment.

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Router Training
Knowledge Transfer Router

Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their scope, Progent can focus on offering hard-to-find skills where Progent has few competitors. Mid-size companies who work with trusted independent service providers or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient.

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MSF Remote Consulting
Technology Providers MSF

In conducting IT tasks for enterprise clients, Progent follows a phased approach based on specified milestones in order to achieve financial, timing and technical goals while reducing business disruption. Progent's Enterprise Services Methodology follows accepted project management procedures based on the leading practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, architecture recommendations, test models, design tuning, and professional implementation. All facets are recorded to make available a comprehensive description of IT services delivered and to help in downstream system support.

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Automatic Network Topology Mapping Configuration
ProSight Infrastructure Management Consultant Services

Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that need important software patches, or identifying the cause of performance problems.

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MS CRM Professionals
Microsoft Dynamics CRM Technical Support

Microsoft CRM helps small businesses nurture profitable customer interactions. Built-in Sales and Customer Service modules allow employees to share information to help promote selling success and deliver consistent, efficient customer service. Progent can configure the most sensible network environment, including local and offsite wireless connectivity, to support Microsoft CRM, and Progent's Experts Team can provide your small business with a certified MSCRM professional who can help you combine Microsoft CRM with your marketing or customer support databases.

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Engineers Google Cloud hybrid solutions
Microsoft Azure hybrid cloud solutions Specialist

Progent offers expert remote consulting to help businesses integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration support services that include Azure enterprise hybrid cloud design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.

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Security Penetration Testing Firewall Network Install

Stealth penetration checking is an important component of any overall IT system security plan. Progentís security experts can perform thorough penetration checks without the awareness of your company's in-house network support resources. Unannounced penetration testing shows whether current security monitoring systems such as intrusion detection alerts and event history analysis are correctly set up and actively observed.

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24/7/365 Cisco and Microsoft Certified Microsoft Windows 10 ADK Consultant
24-7 Microsoft Windows 10 ADK Professionals

Progent's Windows consultants can help businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an earlier release of Windows. Online and onsite evaluation and migration support for Windows 10 offered by Progent's experts include Return on Investment estimates, project management, compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid integration, mobile management and synchronization, teleworker connectivity, security and compliance, automated deployment and administration, network design, wired/wireless convergence, business continuity planning, custom training for network management staff and users, and ongoing Call Center support services.

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Top Rated Compensation for Cisco Consulting Part-Time Job
Benefits for Certified Careers

Our compensation structure is built on contribution, so just like working as a freelance consultant, your earnings are directly tied to your work effort. Certain of our consultants stress lifestyle issues and elect to work at an easy pace, utilizing our self-determined schedule to pursue personal enthusiasms such as mountain biking, motorcycle racing, snow boarding, fishing, vacations, or sharing private time with family and friends. Others take advantage of the opportunity to earn major bucks through hard work and long hours. Progent completely supports both sides of the spectrum and any point in the middle.

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Troubleshooting Server Virtualization
Server Management Consulting

By using virtual servers, businesses are able to run many virtual machines on one actual server. Virtualization technology allows companies to enjoy all the advantages of server segmentation, but without the expense that goes with purchasing additional server hardware. Virtualization is also the enabling technology for private clouds, which offer major advantages such as lowering the costs of capital equipment, facilities, and management while improving data security, network availability, and recoverability. Other important server management technologies include server monitoring utilities, Microsoft WSUS, and remote server management hardware. Progent's certified server management consultants can assist you with all aspects of server virtualization and management to enable your company to contain expenses and conserve time.

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Windows Server 2012 R2 Security Outsourcing
24x7 Windows Server 2012 R2 upgrade Consultants

Progent's Microsoft-certified professionals can help you to evaluate the business value of Windows Server 2012 R2 for your organization, create test systems and migration plans, tune your network infrastructure for local, multi-location, private or public cloud-based, and hybrid environments, educate your IT management team, create an enterprise-wide security strategy, streamline IT administration, help with application development, and build and validate a DR/BC plan.

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Microsoft Azure VHD Consult
Microsoft Azure enterprise hybrid cloud solutions Engineers

Progent can assist small businesses to move all or part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT management and lower hardware expense. Microsoft Azure offers a comprehensive library of public cloud services and Progent can help you to understand the benefits and limitations of different cloud networking architectures you can use with Azure. Progent can help you administer cloud-based or hybrid cloud and local apps and resources and make sure that you avoid the common mistakes small companies make when moving to the cloud. Progent can help you to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to prepare firewalls and VPN tunnels and also to manage Apple iOS devices and Google Android smartphones and tablets.

Support and Help Anti-Spam Postini Setup and Support

Citrix OpenCloud Access On-site Technical Support
Consulting Citrix XenDesktop desktop virtualization

Citrix has developed a comprehensive family of platforms that deliver advanced manageability, expandability, and performance for virtualizing servers and for server-based delivery of Windows desktops and applications. For managing virtualized Windows desktops and applications, Citrix has developed XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed XenServer and Essentials for Hyper-V. Progent's Citrix-certified consultants can assist your company to evaluate the strategic advantages of Citrix virtualization products and can help you design, validate, deploy, optimize, and maintain Citrix virtualization platforms.

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IT Services XenDesktop
virtual application delivery Consultant

For Windows desktop and application virtualization, Progent can provide the support of a Citrix-certified XenDesktop consultant who can help you to plan a XenDesktop environment that maximizes the business value of your IT system; integrate XenDesktop technology with your physical and virtual servers, end-user computers, and peripherals; upgrade your existing virtual desktop software to current versions of XenDesktop; and provide comprehensive online technical support. Progent can also instruct your network managers to adhere to best practices to maintain your XenDesktop solution efficiently.

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Data Center Integration
Colo Network Consulting

Progentís data center support services are designed for companies with hardware housed at IDCs or data center co-location hosting facilities and in need of on-demand on-site service at the colocation site as well as off-site support from Microsoft and Cisco Premier Certified experts. Progent offers a full range of data center and IDC and collocation consulting services including network topology analysis, Windows and UNIX server installation and support, tech support for server and telecommunications infrastructure, development and deployment of high availability systems, defining and deploying layered security defenses, firewall integration and support, configuring load balancing environments, and planning fault tolerant server cluster systems.

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Consultancy Windows 10 Microsoft Deployment Toolkit
Windows 10 Training Computer Consultants

Progent's Windows consultants can help organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from any earlier release of Microsoft Windows. Online and onsite evaluation and upgrade support for Microsoft Windows 10 available from Progent's consultants include Return on Investment estimates, project management, application compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid integration, mobile device management and synchronization, telecommuter connectivity, data and identity security, automated deployment and administration, network design, Wi-Fi support, business continuity planning, group and personal training for IT support staff and users, and ongoing technical help.

Wichita Kansas SQL 2012 Small Business Specialist SQL Server 2012 Onsite and Remote Support in Wichita Airport ICT
Windows 2008 Cluster Technical Support Services Onsite Technical Support Clustered Windows
Windows 2008 Server Migration Support in Cincinnati Milford Cincinnati, Hamilton County Windows 2008 Server Service

24-7 SonicWall TZ600 Firewall IT Services
Top Rated SonicWall NSA 9650 Firewall Information systems Security Outsourcing

Progent's SonicWall firewall consultants can help you integrate, manage, and update SonicWall firewall products including the newer SonicWall TZ, NSa and NSsp Series of firewalls and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified cybersecurity experts can show you how to incorporate SonicWall security gateways into a complete security solution and design security into your corporate practices.

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Windows Server 2012 R2 Cloud Technology Professional Online Consulting Windows Server 2012 R2 Hyper-V
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Wisconsin Network Support Group
Installer Idaho

Progentís Technical Response Center offers national remote help for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Premier support experts provide telephone help and remote secure computer access to troubleshoot and resolve network problems rapidly and economically. The scope of IT experience represented by Progent's team of country-wide support professionals allows Progent to escalate even the toughest problems to appropriate experts as needed.

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24/7/365 Outsourcing Windows Server 2012 R2 Hyper-V Virtual Switch
Windows Server 2012 R2 Configuration Manager Online Consulting

Progent's certified professionals can help you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, develop test systems and rollout plans, tune your infrastructure for local, multi-location, cloud-based, and hybrid datacenters, train your IT support staff, develop an enterprise-wide security plan, automate IT management, help with application development, and generate and test a DR/BC plan.

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