Expert Online Help for San Bernardino, California Small Business Computers from Microsoft Certified Consultants
Small businesses have traditionally been underserved by large IT service firms. Some small businesses allow themselves to grow excessively dependent on individual consultants or small support firms who don't have the size or broad knowledge to respond quickly or efficiently to network crises. Other small businesses resort to giant support firms that employ personnel trained to offer by-the-numbers fixes for ordinary problems but who are missing the background and versatility to handle the diversity of configurations and lack of standardization that characterizes small business information networks.
Progent's time-tested approach to delivering affordable and effective network support to small companies has made Progent among the premiere Microsoft-certified IT consulting organizations in the United States. Progent has delivered remote support to businesses in every state in the United States (See Progent's client testimonials).
For larger companies, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your internal IT service staff. Co-sourcing can cut costs and help meet schedules for big IT initiatives like application design and development, business continuity preparedness, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can also provide access to certified experts to assist your company to design and implement your cloud computing strategy.
Primary Technologies Serviced by Progent for San Bernardino, California Office Networks
A Microsoft-certified Partner IT service firm that maintains a large group of Cisco Premier CCIE networking consultants and Apple Computer certified consultants, Progent offers emergency assistance and affordable remote consulting to San Bernardino, CA businesses for a broad range of computer technologies including:
Support Delivery Options for San Bernardino, California Businesses
Progent offers a selection of options for providing small businesses with affordable IT services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's paradigm for providing computer support services is based on the Help Desk structure common to big IT groups. Progent's Contact Center Support Model promotes rapid response, comprehensive service records, reliable follow-up, and tight cost monitoring across a range of network support delivery modes that include remote repairs, onsite support, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can help customers to troubleshoot and fix hardware and software problems without the expense or delay of travel for onsite support visits. The experience of Progent's IT consultants makes it possible to resolve most IT problems rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-based signup process for first-time customers to accommodate urgent situations and Progent charges per minute with zero sign-up fees or minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn more information about Progent's online computer support services.
- Onsite Support
Progent provides on-site computer assistance for registered clients in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's online service experts to give small and midsize companies the ideal combination: onsite service professionals when you need them as well as the remote help of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The response time for in-person service calls is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more about how to sign up for Progent's in-person computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems. For details, refer to Help Desk Services.
- IT Consulting Services
Progent offers small and midsize businesses affordable access to enterprise-class consultants who can provide help with vital technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, non-stop network engineering, virtualization solutions, plus configuration, programming and training for business programs including accounting, ERP, reporting, CRM, and office productivity software. Progent can provide assistance with short-term projects such as office relocations and massive system migrations, extended initiatives like management reporting software development and support, relational database application programming and DBA services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network administration, or urgent response such as disaster recovery and malware cleanup.
- Application Hosting
Progent can host vital business applications like Exchange Server and SQL Server to provide small and midsize companies with higher degrees of reliability, security, and performance than is possible using the class of on-site data center that is achievable for most small companies. Since Progent uses the same facilities that host the gear of some of the planet's largest information technology companies, Progent can eliminate the expense of building and maintaining the systems required for enterprise-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also make sure that upgrades and revisions stay current, protection and performance is constantly tracked, and systems and data files are regularly archived and ready for full and prompt recovery. Find out more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize organization's servers in a setting that not only provides the top level of fault-tolerance and expandability but that is in addition convenient for customers to migrate to another support firm or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is based on tested virtualization technologies that permit businesses with mixed networks to save significantly on the costs of capital equipment, system maintenance, and network management while getting enterprise-class availability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered package, can support the multi- OS and non- standardized environments typical of smaller companies, and keeps control of the software licenses in the customer's possession so that migrating to a new virtual host is fast, reliable, and affordable. This avoids ending up a captive to a specific hosting provider while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced remote support to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security vendors to deliver web-based control and world-class protection for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity programs used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more complex array of network technologies such as firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's
CISSP-Premier security consultants,
CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals can provide a company-wide view of system security and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory mandates for network information security and incident reporting.
The scope and size of Progent's consulting team offer a powerful set of benefits to clients trying to increase the productivity of their information system within an affordable budget. These benefits include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of real-world industry background, at the front lines of network support, performing a wide range of IT tasks for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This guarantees that you get not only expert IT capability, but also a consultant with field-tested methods for repairing actual IT problems rapidly.
Read additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to bill for online support and in-person help by the minute. Consequently, you pay only for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services provided during regular working hours. Many service firms demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids big invoices for fast solutions. An additional advantage of granular billing is that your company will not be tempted to permit incipient issues to fester until they become big ones.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Support
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation given by every staff member to each customer. The discipline of detailing and archiving support records results in more effective service and eliminates a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
Learn more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent faces little competition. Small businesses who work with independent service providers or who employ internal IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, secure, and productive.
Read more about Progent's knowledge transfer services.
If your San Bernardino, California business needs to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Fast Online Technical Assistance
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).