Professional Remote Support for San Bernardino, California Small Business Computers from World-class Engineers
Small companies have typically been ignored by large IT service organizations. Many small companies permit themselves to grow dangerously reliant on individual consultants or small consulting organizations who don't have the bandwidth or extensive skill sets to respond quickly or efficiently to network emergencies. Still other small businesses resort to mass-market support firms that employ technicians trained to provide by-the-numbers fixes for common problems but who do not have the experience and versatility to handle the diversity of configurations and absence of standardization typical of small company information systems.
Progent's time-tested methodology for providing affordable and successful network support to small businesses has made Progent one of the most respected Microsoft-certified IT service firms in the United States. Progent has provided online support to businesses in every state in the U.S. (refer to Progent's client testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing services to supplement the skills of your in-house network service group. Co-sourcing can reduce expenses and minimize technical risks for big projects like application design and development, disaster recovery planning, security audits, merging datacenters, or technology migrations.
Progent can also provide access to accredited experts to help your business to design and implement your cloud computing strategy.
Key Technical Areas Serviced by Progent for Business Networks in San Bernardino, California
Progent offers the services of certified experts for all facets of business network technology found in small and midsize organizations. Technologies serviced by Progent include:
Support Delivery Options Available for San Bernardino, California Companies
Progent has a selection of options for providing small businesses with affordable computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for providing network support is based on the Call Center operational structure common to larger IT support groups. Progent's Helpdesk Service Model promotes fast support, comprehensive activity records, consistent follow-up, and tight expense monitoring across an array of IT service delivery modes that include remote troubleshooting, onsite support, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Remote Support
Progentís Technical Response Center offers emergency and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support professionals can assist customers to analyze and repair network problems without the cost or time loss of travel for onsite support calls. The background of Progent's IT consultants makes it possible to handle most IT problems rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible registration procedure for first-time customers to accommodate emergency situations and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security professionals. Find out additional details concerning Progent's online computer support services.
- On-site Service
Progent offers onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in tandem with Progent's remote support engineers to deliver small businesses the best of both worlds: onsite service technicians when you require them as well as the on-line expertise of Progent's worldwide team of network consultants, security specialists, and business application developers. The response time for on-site service calls is usually under one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Find out more details concerning how to register for Progent's in-person computer support services.
- Phone Support
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. For details, visit Online Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small and midsize companies budget-friendly access to enterprise-class IT professionals who can deliver help with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network protection consulting, high availability it system design, virtual server strategies, plus configuration, programming and support for small business applications such as accounting, operations, business analytics, CRM, and office productivity suites. Progent can provide assistance with short-term projects such as office relocations and major software migrations, extended projects like business analytics software programming and support, database software programming and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or urgent response like disaster recovery and malware removal.
- Application Hosting
Progent offers hosting for mission-critical applications like Exchange and Microsoft SQL in order to provide small and midsize companies with greater degrees of availability, protection, and recoverability than is feasible using the class of on-site data center that is realistically affordable for the majority of small companies. Because Progent uses the same facilities that host the gear of many of the world's biggest IT organizations, Progent can save you the cost of building and maintaining the infrastructure required for enterprise-class cooling, power failover, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs stay current, protection and efficiency is constantly monitored, and systems are consistently archived and ready for full and prompt restoration. Learn more about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small organization's production servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is in addition convenient for customers to migrate to a different service firm or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization techniques that permit businesses with multi-vendor networks to save significantly on the expense of hardware, infrastructure support, and network management while achieving world-class availability and an unparalleled level of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed package, can handle the mixed- OS and loosely standardized environments common with small companies, and retains ownership of the software licenses in the customer's possession so that migrating to a new virtualized host is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still providing all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent offers expert online consulting services to help organizations of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's low-cost ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, applications and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that require important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security companies to provide web-based control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for San Bernardino, California Businesses
Progent's staff size, breadth of technical skill, and experience with corporate network consulting enable small and midsize businesses to sidestep the pitfalls related to excessive dependence on small service organizations or individual consultants.
Teaming with Progent's Experts allows your small business to:
- Avoid Excessive Reliance on Freelance Consultants
For IT services, smaller businesses often depend excessively on independent consultants. Although individual service engineers carry lower expenses than larger support organizations and can typically charge nominally lower fees, they are sometimes spread too thin to react rapidly to urgent network problems. If a freelance consultant is busy with another customer, sick, on travelling, or in class, the lack of backup staff may force your company to go without assistance in case of a crisis. As your company grows, system downtime or problems with line-of-business programs get more costly. The dollars you believed you were saving on a freelancer can disappear quickly because of lost productivity. Also, when freelance engineers encounter unfamiliar technologies, the unavailability of a large engineering team to rely on for help requires them to train with the meter running while your business ends up footing the costs for their continuing training.
- Gain Access to Experts in Advanced Network Issues
Many small service firms or freelance consultants specializing in small company IT support are capable of providing connect-the-dots solutions but lack the experience to deal cost-effectively with complex IT configurations that have a variety of platforms, many offices, Voice over IP systems, mobile clients, integrated accounting and analytical software, data-driven web sites, and specialized business applications. Progent's experience with worldwide companies and Progent's large team of specialists can benefit your business because big-company environments are characteristically complicated, support problems require in-depth knowledge in numerous technical areas, and achieving a high degree of robustness, reliability, and security requires industry-tested best practices.
- Build a Solid Foundation for Growth
Small businesses typically begin with an IT system cobbled together on a shoestring budget. Lacking a strong basis, a sequence of improvised fixes commonly get thrown onto of a weak structure. As a business grows, stability and scalability problems can hinder the productivity of the organization. Such networks need proper assessment, intelligent business planning, and in-depth experience to migrate to an IT environment that can provide the reliable foundation to meet critical business requirements and support downstream expansion.
- Team with Solution Finders, Not Product Vendors
Smaller companies need guidance and insight to work through an ever more complicated maze of IT options available for enabling business growth and improving efficiency. They do not need an IT engineer or support firm that tries to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent provides services and expertise only. This allows Progent to align consulting support services with the genuine interests of clients. Mixing network support and product selling can lead to a conflict where the proposed solution is based on a preselected technology rather than being driven by the actual needs of a small business.
Get in Touch with Progent
In case your San Bernardino, California company needs to contact Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Immediate Online Technical Help
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).