Expert Remote Service for San Bernardino, California Computer Networks from Microsoft Certified Engineers
Small companies have typically been ignored by major network service organizations. Some small businesses permit themselves to become dangerously reliant on freelance consultants or small consulting organizations who lack the size or broad skill sets to respond quickly or efficiently to technical crises. Still other small companies resort to giant service providers that employ personnel able to provide by-the-numbers solutions to common issues but who do not have the background and technical scope to deal with the variety of configurations and lack of standardization typical of small business information networks.

Progent's proven approach to providing affordable and effective network service to small businesses has made Progent among the most respected Microsoft-certified network service organizations in the United States. Progent has delivered online support to businesses in every state in the U.S. (refer to Progent's client testimonials).

For larger businesses, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your internal IT service team. Co-sourcing can save money and minimize technical risks for major projects such as application development, business continuity preparedness, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to certified consultants to assist your business to design and implement a sensible cloud strategy.

Core IT Areas Serviced by Progent for Businesses in San Bernardino, California
Progent's nationwide team of world-class consultants provides assistance for all facets of information technology found in companies of any size. Technologies served by Progent in San Bernardino include:

Service Delivery Options for San Bernardino, California Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, consulting, and IT administration. Progent's paradigm for providing IT support services is based on the Help Desk operational structure familiar to larger IT groups. Progent's Helpdesk Service Model promotes fast response, thorough service documentation, consistent follow-up, and tight expense monitoring for a range of IT support delivery options that include remote repairs, on-premises support, and high-end consulting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can assist clients to troubleshoot and fix hardware and software problems without the cost or time loss of in-person service visits. The experience of Progent's network consultants makes it possible to resolve most network issues quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based signup procedure for first-time customers to address emergency situations and Progent bills by the minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn more details about Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent provides on-site technical assistance for registered customers in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote service engineers to give small companies the best of both worlds: hands-on service professionals when you need them as well as the on-line help of Progent's seasoned staff of network consultants, security specialists, and business application developers. The wait time for on-site service calls is typically under one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises service. Find out more about how and why to register for Progent's in-person computer support.

  • Help Desk
    Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues. for more information, visit Online Help Desk Services.

  • Consulting Services
    Progent offers small companies budget-friendly availability of enterprise-class consultants who can provide assistance with vital technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection engineering, non-stop it system consulting, server virtualization solutions, plus configuration, programming and training for business software including accounting, operations, management reporting, CRM, and productivity software. Progent can help with one-time projects including site relocations and major software upgrades, longer term initiatives like management reporting application development and support, relational database application programming and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and system administration, or emergency services such as data restoration and malware cleanup.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize company's servers in a setting that not only provides the top degree of availability and extensibility but that is in addition convenient for customers to transfer to a different service provider or to move in-house when your business situation calls for it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that permit businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, system maintenance, and network management while getting enterprise-class dependability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed service, can handle the multi- OS and loosely standardized networks typical of smaller companies, and retains ownership of the software in the client's possession so that migrating to a different virtualized system is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert online consulting services to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine physical resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and debug their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to provide centralized management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for San Bernardino, California Businesses
Progent's size, scope of information technology expertise, and familiarity with corporate IT support enable small and midsize companies to avoid the problems associated with over dependence on thinly staffed support firms or individual consultants.

Working with Progent's Experts allows your small business to:

  • Avoid Excessive Dependence on Individual Consultants
    For IT support, smaller companies sometimes depend excessively on individual engineers. Although freelance service engineers carry lower expenses than larger IT service firms and can afford to bill nominally lower rates, freelancers are often spread too thin to react rapidly to critical situations. If an independent engineer is occupied with different customer, sick, on travelling, or in training, the lack of backup personnel may force your business to wait for help during an emergency. As your small business expands, network unavailability or problems with line-of-business applications get more expensive. The dollars you thought you were conserving on an independent consultant can disappear fast due to lower productivity. Also, when independent consultants confront unfamiliar technologies, the lack of a large consulting team to rely on for advice forces them to train with the meter running while your business winds up footing the bill for their ongoing education.

  • Gain Access to Experts in Complex IT Solutions
    Many small service firms or independent consultants specializing in small business network support are capable of delivering routine solutions but don't have the seasoning to deal cost-effectively with complicated IT environments that have a variety of operating systems, many offices, VoIP implementations, mobile workers, interconnected financial and analytical software, eCommerce, and specialized line-of-business applications. Progent's experience with global companies and Progent's large staff of specialists can benefit your company because enterprise networks are inherently complicated, support issues require thorough knowledge in numerous technical areas, and achieving an acceptable degree of robustness, availability, and protection requires industry-tested processes.

  • Build a Firm Basis for Seamless Growth
    Small companies typically begin with an IT system implemented on a shoestring budget. Lacking a carefully designed basis, a series of ad hoc fixes commonly get tossed onto of a tenuous structure. As a business grows, reliability and scalability problems can obstruct the productivity of the organization. Such networks need proper assessment, smart strategic planning, and in-depth experience to migrate to a network infrastructure that can act as the reliable foundation to handle critical business requirements and ease future expansion.

  • Work with Solution Providers, Not Product Resellers
    Small businesses require direction and education to navigate through an ever more complex array of technology options offered for accelerating growth and improving productivity. Businesses do not need an IT engineer or service firm that tries to sell them a product. Progent avoids conflicts of interest by not reselling any products. Progent provides consulting and services only. This allows Progent to match technical support with the real interests of clients. Combining network support and product reselling can lead to a conflict where the proposed solution is based on a predetermined vendor rather than being driven by the actual needs of a small business.

How to Contact Progent
In case your San Bernardino, California company needs to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Remote Technical Help
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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    Progent's Citrix-certified consultants can help you to design, deploy, manage, and troubleshoot a virtual application delivery system based on Citrix XenApp. Progent's Cisco-certified CCIE network consultants can show you how to enhance your infrastructure for distributing server and client-side applications, and Progent's datacenter management and support consultants can assist your organization to manage and maintain a remote datacenter that features high availability, enhanced protection, and rapid disaster recovery.

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    Hyper-V 2016 incorporates core technologies first developed for and proven on Azure, one of the world's biggest public clouds. This pedigree dramatically improves the ability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by improving data security, availability, scale, manageability, reliability and recoverability. Progentís Microsoft-certified consulting team can assist you to evaluate the benefits of Hyper-V 2016 for your business, configure test systems to confirm the ability of Hyper-V 2016 to support your vital applications, design an efficient network topology for a cloud-based or hybrid installation, create and carry out a non-disruptive upgrade plan, educate your IT administration and support personnel, and provide as-needed consulting and troubleshooting services to ensure that your Hyper-V 2016 solution gives you maximum business benefit.

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    Cisco offers an extensive array of routers including appliances built to deliver the protection, performance, and availability required by customers from small offices to worldwide enterprises. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved fault tolerance and system uptime. Progent can show you how to choose and integrate Cisco routers to establish a solid foundation for your network and to make it easy to grow as you add new users, start new offices, deploy new services, open your network to customers and partners, and support an increasingly mobile workforce. Progent offers help with a range of routers powered by Cisco's IOS platform, such as the Cisco 800 series of small business VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, Cisco CRS Carrier Routing System for the network core, as well as older 2500 and 2700 Routers.

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    Years of experience delivering Microsoft support and Cisco network consulting has allowed Progent to develop a unique ability for supporting branch offices that require IT help with the flexibility common to with small companies but which includes professional client interaction, thorough documentation, and adherence to corporate IT protocols. If your corporation maintains a branch office located anywhere in California or any area served by Progent's consultants, Progent can provide a wide array of in-person and off-site network consulting services and network design expertise.

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    Progent's Citrix-certified consultants can help you to design, install, administer, and support a virtual application delivery solution based on XenApp. Progent's Cisco CCIE network consultants can help you optimize your infrastructure for distributing server and client-side applications, and Progent's datacenter management and support experts can assist your organization to manage and maintain an off-site datacenter that features high availability, enhanced security, and fast recovery.

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    Progent can provide cost-effective remote access to an Oracle-certified MySQL RDBMS administrator or application programmer and can help organizations of any size to configure and maintain MySQL within a robust network environment that offers high levels of speed, scalability, and security. Progent also has experience helping companies migrate applications from Oracle to MySQL.

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    Progent offers cost-effective remote and onsite support to assist businesses of any size to move any part of their critical network resources to Google Cloud Platform services. This can save time and equipment costs and enable access to Google's cutting edge AI and machine learning tools. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, readiness evaluation, system design and review, testing, configuration, administration, performance tuning, licensing management, disaster recovery solutions, and security and compliance.

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    Progent can help you with every aspect of Microsoft Azure migration including requirements definition, readiness assessment, system architecture, pre-production testing, implementation, centralized administration, performance tuning, license management, disaster recovery strategies, security planning, and compliance validation. Progent can assist your IT staff to set up and debug firewalls and VPN connections so that your users can safely connect to Azure resources, and Progent's Microsoft-certified consultants can assist you set up critical Microsoft platforms to run in Azure including Microsoft Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also help you to set up a hybrid cloud environment that transparently combines on-premises datacenters with Azure-based services.

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    Progent provides nationwide online technical support and consulting services for companies that operate Apple Mac environments or whose IT systems include a mix of Apple macOS and OS X with Microsoft technology. Progent's engineers can provide Apple macOS and OS X clients a variety of services such as desktop support, upgrading to the current version of OS X from legacy versions of Mac, plus expertise with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist you with Apple iPhone and iPad synchronization and troubleshooting, or moving to Apple's iCloud. Online IT help offers optimum leverage for your information technology dollar by preserving user efficiency and limiting the time charged for computer analysis and repair. Advanced online access technology and skilled service specialists and engineers combine to enable Progent to handle most network issues without wasting time and expense by traveling to your location. In most of situations your IT issues can be dealt with by telephone or through a combination of telephone support and online connectivity. Progent can put you in touch with Cisco CCIE infrastructure experts and CISM and CISSP premier security professionals to help with the most challenging system problems.

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    Progentís Microsoft certified consultants offer a range of consulting services for Microsoft Dynamics GP. Dynamics GP is a Microsoft financial package and business management solution based, like all Microsoft accounting solutions, on the expandable and familiar platform of Windows technology. Dynamics GP 2010, the most recent version of Microsoft accounting products in the Microsoft Dynamics GP line, provides an affordable tool for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Dynamics GP/Great Plains is easy to deploy and integrate, and with its segmented design you can license only the capability you currently need, with the option to expand users and enlarge functionality when necessary. Progentís Microsoft Dynamics GP/Great Plains Software support experts can show you how to deploy, customize and manage Dynamics GP 2010 and also earlier versions of Microsoft Dynamics GP/Great Plains.

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    Progent can help small businesses to move any part of their computing infrastructure to Microsoft Azure. This can simplify network management and reduce equipment investments. Microsoft Azure includes a comprehensive library of cloud services and Progent can assist you to understand the advantages and restrictions of different cloud networking architectures supported by Azure. Progent can show you how to manage cloud-resident or hybrid cloud and local apps and network infrastructure and ensure you avoid the typical mistakes small companies make when migrating to the cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also help you to prepare perimeter firewalls and VPN connections and to manage iPhones and iPads and Google Android handhelds.

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    The current Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer significantly more performance than Cisco's previous firewalls and have superseded the ASA 5500 and PIX firewalls for all new deployments. Progent's Cisco-certified CCIE network consultants can assist your company to maintain your existing PIX or ASA 5500 security appliances and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, integrate, tune, manage and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent's Microsoft-Certified SQL Server engineers can provide an array of services to help small and midsize companies to plan, deploy, administer, and repair MS SQL Server 2008 systems in order to gain the optimum strategic benefit from this advanced information management technology. In addition, Progent can provide consulting expertise for network architecture, enterprise-wide security, and custom software development to increase the strategic value of your IT investment.

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    Progent's Microsoft-certified consultants can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, create test systems and migration plans, optimize your network for local, multi-site, cloud-based, and hybrid datacenters, train your IT management staff, create a corporate-wide security strategy, streamline network management, assist with application development, and generate and test a DR/BC plan.

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    Network monitoring commonly entails observing a networkís resource usage to help uncover data traffic bottlenecks or troubleshoot hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring tools that run under Linux and can be used to monitor mixed-platform environments where Linux and Windows operate together. Progent's network support engineers can show you how to use both these programs to tune and troubleshoot your network. Progent's UNIX consulting services offer small companies and developers help with administering and supporting UNIX/Linux and Solaris systems that work with Windows-based products.

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    The Help Desk Call Center support delivery structure used by Progent gives small companies an affordable alternative to reliance on independent service individuals by offering broad technical knowledge accessible to multiple support groups, optional round-the-clock availability of urgent assistance, escalation capability to world-class engineers for handling even the most difficult issues, support consistency and dependability, prompt follow through overseen by veteran support managers, a variety of convenient mechanisms for requesting service jobs, and excellent progress transparency enabled by trouble ticket tracking and available via a web portal.

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    Progent's Experts Team provides consulting in key areas that include Macintosh networking and programs; Consulting for Linux-based, UNIX, and Sun systems; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM customization; Line-of-business and specialized application support; Chief Information Officer, business analyst, and project logistics services; Special applications development and integration; Web site, electronic business, EDI, and client portal design and integration; DBM support and performance help; Business information expertise; and Telecom architecture consulting.

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