Expert Online Service for San Bernardino, California Computer Networks from World-class Engineers
Small companies have typically been overlooked by large network service firms. Some small companies allow themselves to become dangerously reliant on individual consultants or small consulting organizations who don't have the bandwidth or comprehensive knowledge to react quickly or efficiently to technical emergencies. Other small businesses turn to giant support providers that employ technicians able to offer standardized fixes for ordinary issues but who are missing the experience and technical scope to handle the diversity of configurations and absence of standardization typical of small business IT systems.

Progent's time-tested methodology for providing low-cost and successful network service to small businesses has made Progent one of the most respected Microsoft-certified IT service organizations in the country. Progent has provided online support to companies in every state in the U.S. (refer to Progent's customer testimonials).

For mid-size and large businesses, Progent can provide co-sourcing support to reinforce the technical skills of your in-house network service staff. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like software design and development, business continuity planning, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide access to certified experts to help your company to plan and implement your cloud computing strategy.

Primary Technical Areas Serviced by Progent for San Bernardino, California Business Networks
As a Microsoft-certified Partner computer support firm that maintains a large team of Cisco certified CCIE networking consultants and Apple certified consultants, Progent offers emergency assistance and affordable remote consulting to San Bernardino, CA companies for a broad array of information technologies including:

Support Delivery Alternatives for San Bernardino, California Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and IT administration. Progent's model for providing IT support services is built on the Call Center operational structure common to larger IT support groups. Progent's Contact Center Service Model ensures fast support, thorough activity documentation, dependable follow-up, and tight expense monitoring across an array of IT support delivery options that include remote troubleshooting, on-premises help, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified service experts can help customers to analyze and repair network problems without the expense or time loss of in-person support calls. The background of Progent's network consultants makes it possible to resolve most IT problems quickly. For the most complex issues, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time clients to address emergency situations and Progent charges per minute with no startup charges or time minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Find out more details about Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent offers on-site technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's remote support experts to give small and midsize businesses the optimal solution: in-person service professionals when you need them plus the on-line expertise of Progent's worldwide staff of IT consultants, security professionals, and business application programmers. The wait time for on-site support visits is typically less than one business day. There is no start-up or retainer charge for registering as a Progent client for on-premises service. Find out more concerning why to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Contact Center Services are intended for small and midsize businesses and local governments who require prompt and reliable support from an online Help Desk Call Center with efficient telephone assistance, remote repair tools, and sufficient technical depth for all needed problem escalation. Because small and midsize companies usually are constrained by limited IT funds and can provide scant executive attention for dealing with IT support, Progent's Helpdesk Outsourcing Services can be the most efficient option to make sure that business computer networks stay productive. Read more details about Progent's Contact Center services.

  • Consulting Expertise
    Progent provides small businesses budget-friendly availability of world-class IT professionals who can deliver help with critical products and technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, network protection engineering, non-stop network consulting, virtualization solutions, plus configuration, programming and training for business programs including financials, ERP and MRP, reporting, CRM, and office productivity software. Progent can help with short-term projects including office moves and major system upgrades, longer term initiatives like business reporting software development and support, relational database software development and DBA support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency services such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host key applications like Microsoft Exchange Server and SQL Server in order to provide small and midsize businesses with higher degrees of availability, protection, and performance than is possible with the class of in-house data center that is realistically affordable for the majority of small companies. Because Progent uses the same facilities that host the equipment of some of the planet's biggest IT companies, Progent can eliminate the investment in building and maintaining the systems required for world-class cooling, power failover, and redundant Internet connectivity. For managed applications, Progent can also make sure that upgrades and service packs stay updated, security and performance is continually tracked, and systems are regularly backed up and ready for full and prompt recovery. Find out more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for all of a small organization's servers in an environment that not only delivers the top level of availability and extensibility but that is in addition convenient for customers to transfer to another support provider or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is built around mature virtualization technologies that allow companies with multi-vendor environments to save dramatically on the costs of capital equipment, system maintenance, and IT management while achieving enterprise-class dependability and an unprecedented degree of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered solution, can support the mixed- platform and loosely standardized networks typical of small companies, and retains ownership of the software in the customer's possession so that migrating to a new virtualized system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced online consulting to help companies of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine local resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack progression including protection, detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security vendors to provide centralized control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so that all looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance consultant. The interview is designed to help assess your company's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for San Bernardino, California Small Businesses
Progent's staff size, depth of information technology expertise, and familiarity with corporate network consulting allow small companies to avoid the pitfalls related to over dependence on small support organizations or independent engineers.

Working with Progent enables your business to:

  • Prevent Excessive Dependence on Individual Consultants
    For network support, small companies sometimes rely heavily on individual engineers. Though individual service engineers have lower overhead than larger IT service organizations and can typically charge nominally smaller fees, freelancers are frequently too overworked to react quickly to urgent network problems. If an independent engineer is busy with another customer, sick, on vacation, or in class, the lack of backup staff may force your business to wait for assistance during a crisis. As your company expands, network downtime or difficulties with critical programs become more costly. The money you believed you were saving on an independent consultant can disappear quickly because of lower output. Also, when freelance engineers confront unfamiliar problems, the lack of a large consulting group to count on for assistance forces them to train on the job while your company ends up with the costs for their continuing training.

  • Gain Access to Expertise in Sophisticated Network Solutions
    The majority of small service organizations or independent consultants who concentrate on small company IT support may excel at providing routine solutions but don't have the background to work cost-effectively with complicated network configurations with mixed operating systems, multiple locations, Voice over IP implementations, remote clients, integrated financial and analytical applications, data-driven web sites, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's extensive team of experts can be valuable to your business because enterprise networks are characteristically complex, support problems demand thorough understanding of in numerous technical disciplines, and reaching an acceptable degree of stability, reliability, and protection calls for enterprise-tested processes.

  • Create a Firm Foundation for Seamless Growth
    Small companies often start with an IT system implemented on a shoestring budget. Without a proper basis, a sequence of improvised fixes often get thrown on top of a marginal foundation. As a business grows, stability and expandability issues can undermine the success of the business. Such networks need thorough evaluation, smart strategic analysis, and in-depth experience to upgrade to an IT infrastructure that can provide the reliable foundation to meet current business requirements and support future expansion.

  • Team with Solution Providers, Not Product Vendors
    Small companies require direction and insight to navigate through an increasingly complex array of IT options available for enabling growth and enhancing productivity. Businesses do not need an IT consultant or support firm that tries to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services exclusively. This allows Progent to match consulting support with the real needs of customers. Combining network consulting and product selling can result in a conflict where the proposed solution is built around a predetermined vendor instead of being based on the true requirements of a client.

Get in Touch with Progent
In case your San Bernardino, California company needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Assistance
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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