Low-cost Network Troubleshooting from Microsoft premier Consultants for Businesses in San Bernardino, CA
By offering world-class support whenever you need it, providing in-depth knowledge for critical applications, providing high-value services like virtual data center hosting, billing only for help you receive, and charging no setup fees or retainers for standard services, Progent helps you to maximize the competitive value of your It network and reduce support costs. Progent recognizes that network protection, reliability, and efficiency are just as critical to small companies as to large corporations but that smaller companies don't have the economy of scale to spend aggressively in information networks and internal support staffs. Progent's basic competitive advantage is that no IT support firm can equal Progent's ability to provide the network support expertise your company requires when you require it and at a cost you can afford.
For larger businesses, Progent can provide co-sourcing services to reinforce the technical skills of your in-house network service personnel. This can cut costs and minimize technical risks for major projects such as application development, disaster recover/business continuity planning, network security audits, office consolidations, or software migrations.
Progent can in addition offer access to accredited consultants to help your business to design and execute a sensible cloud computing strategy.
Main Products and Technologies Supported by Progent for Office Networks in San Bernardino, California
Progent provides the support of certified consultants for all aspects of network technology deployed in small organizations. Products and technologies supported by Progent's consultants include:
Support Delivery Options for San Bernardino, California Businesses
Progent has a selection of alternatives for providing small companies with cost-effective IT services for technical support, system architecture, hosting, and network management. Progent's model for delivering computer support services is based on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Contact Center Service Mechanism ensures fast response, comprehensive service documentation, dependable follow-up, and tight expense control for an array of IT service delivery options that include online repairs, onsite support, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center provides emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can assist customers to analyze and fix network problems without the expense or time loss of in-person support visits. The background of Progent's network consultants allows them to handle most IT issues rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible signup process for new clients to address emergency network problems and Progent bills by the minute with no sign-up charges or minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn more information concerning Progent's remote computer troubleshooting expertise.
- On-site Support
Progent offers onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can operate in conjunction with Progent's remote service engineers to deliver small and midsize businesses the best of both worlds: on-premises service technicians when you require them plus the remote help of Progent's seasoned staff of network consultants, security specialists, and business application developers. The response time for in-person service calls is usually less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Find out more details concerning why to register for Progent's in-person computer service.
- Phone Support
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, refer to Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small and midsize businesses affordable access to world-class IT professionals who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection consulting, non-stop it system consulting, virtualization solutions, plus configuration, programming and support for business software including accounting, ERP and MRP, business analytics, sales automation, and productivity software. Progent can help with short-term projects such as office moves and major software migrations, extended projects such as management information software development and customization, database application programming and administration support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and network administration, or emergency services like data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for critical applications such as Microsoft Exchange Server and MS SQL to provide small businesses with greater levels of availability, protection, and recoverability than is possible with the class of in-house data center that is practical for most small and midsize companies. Since Progent uses the same data centers that host the equipment of some of the world's largest IT organizations, Progent can save you the expense of building and managing the systems required for enterprise-class cooling, electrical failover, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and revisions remain updated, security and efficiency is continually tracked, and systems and data files are regularly archived and available for full and prompt recovery. Learn more concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for the entirety of a small organization's production servers in an environment that not only provides the highest level of fault-tolerance and expandability but that is in addition simple for customers to transfer to another service firm or to move internally if your circumstance calls for it. Progent's Private Cloud hosting service is based on tested virtualization technologies that allow small businesses with mixed networks to save dramatically on the costs of hardware, infrastructure support, and IT administration while getting world-class availability and an unprecedented degree of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed package, can handle the mixed- OS and non- standardized environments typical of small companies, and keeps ownership of the software in the client's possession so that moving to a different virtualized host is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent can provide advanced remote consulting services to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that combine on-premises IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including protection, detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security companies to deliver web-based management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with information security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance expert. The interview is intended to assess your company's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and office productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex array of network technologies including firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance experts can provide a business-wide view of network protection and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help companies comply with business standards and statutory mandates for network information protection and incident reporting.
The breadth and depth of Progent's consulting team offer a powerful set of advantages to companies trying to maximize the productivity of their information system within a reasonable budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional experience, at the front lines of network support, performing a broad range of technical tasks for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This guarantees that you get not just world-class technical capability, but also a support engineer with proven approaches for repairing real-world network problems rapidly.
Read more details concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to bill for online service and on-site visits per minute. Consequently, you are invoiced only for delivered support. Progent does not demand a higher rate for after-hours or priority support, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no registration charge and asks no retainer for services provided during regular business hours. Many support organizations demand substantial minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids big bills for quick solutions. An additional benefit of by-the-minute billing is that clients are not inclined to allow simple issues to stay unaddressed until they grow into big problems.
Find out more concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Network Support
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or local support organizations who offer minimal documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports sent by every consultant to each client. The practice of detailing and organizing service activity allows more effective support and avoids a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent faces little competition. Small companies who work with independent consultants or who employ internal support personnel gain when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
Read more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your San Bernardino, California business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Fast Remote Technical Assistance
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).