Immediate Online Help for San Bernardino California Computer Networks
For organizations located in San Bernardino California, Progent offers online technical support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting issues.
Progent's online technical support engineers provide excellent value because they possess the real-world experience and are equipped with the advanced technology needed to resolve most network problems quickly. Efficient support reduces direct expenses because service calls accumulate fewer chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization benefits even more in indirect expenses by reducing or eliminating system downtime and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is especially important in environments that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.
Progent's pricing model for remote help is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are charged only for the support that you actually get. In contrast to many online service companies, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent situations where speedy. minor solutions somehow turn into big bills. Progent's skill at dealing with problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of customized tools and proven processes which permit the highest degree of effectiveness for remote help and troubleshooting for computer systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's online support team to interface to your company's computer system remotely without compromising network security.
Progent's powerful customer support database system stores extensive documentation for all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of all help provided to each Progent customer by any Progent consultant. This history of anomalies and solutions is stored as a readily searchable internal database that allows Progent's online technical engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft open up other massive technical support knowledge bases and permit quick access to manufacturers' internal engineering staff with the result that Progent's online service specialists can arrive at the most efficient solutions promptly.
Online support services available from Progent to companies in San Bernardino California include:
Certified MS Windows Experts
Progent's Microsoft-certified remote service engineers offer network problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist your company with a broad range of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable PC desktop consulting and support services to help you company to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network engineers, and validates an individual's networking skills at the master level. Cisco CCIEs can handle even the most stubborn challenges surrounding network planning, integration, management, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS network management utilities and coming up with alternate approaches or locating software updates. CCIEs represent an exceptional cost-effectiveness because their broad experience enables them to fix problems quickly. In typical instances, less qualified service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE engineers can interface to your network via sophisticated remote troubleshooting tools in order to provide fast, safe, and affordable diagnosis and repair.
Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.
Progent locations in Inland Empire
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's market leading selection of networking appliances. Cisco infrastructure expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch support, Cisco Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Access Points engineering services, Cisco WiFi controllers integration consulting, Cisco Security and VPN engineering help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security solutions that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or assist your business to clean up quickly following a serious penetration. Security support services available from Progent cover thorough information security and compliance analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; integrating firewalls; building secure architectures for off-site and mobile connectivity; defending your email infrastructure against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting to help organizations of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that utilize local IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring applications and services rapidly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote consulting services to address a wide array of computer technologies such as network infrastructure, email solutions, system and process security, plus UNIX and Microsoft Windows integration. For server economization and easy management in networks that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and cuts service costs.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services designed to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's leading enterprises. Progent's ProSight series of IT management outsourcing services covers all key aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical files, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating complex network management activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that require critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important areas of information technology allows clients to complete major initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your San Bernardino Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Help Desk or revamping your current organization, identifying or customizing Call Center software to meet the unique needs of your corporation, or providing occasional phone support personnel to work with your internal Help Desk team during unusually busy scenarios such as software migrations, major upgrades, or installing new applications.
Progent's Call Center staff of seasoned information technology consultants provides your computer users in San Bernardino California fast assistance from a large network service resource with years of experience delivering phone help and online troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk the reputation as a key driver of business productivity, and Progent's target is to fix rather than just annotate IT problems.
- Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team offers remote professional engineering expertise and training in specific business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for popular Microsoft applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, customization, and education offerings, visit Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver companies in San Bernardino California remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your environment so your computer maintenance is proactive and automated. By spotting possible trouble spots before they grow into network outages, system monitoring can ward off inconvenient and costly network failures. Progent can also deploy system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or networks that support a combination of operating systems.
To contact Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in San Bernardino California, Progent's phone-based computer support engineers can deliver professional and economical system help the moment your business requires it. Long experience offering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity technology to repair network problems rapidly while avoiding the expense and lost productivity that comes with on-premises service calls.
Even if your San Bernardino office deals with a local freelance support technician or maintains an in-house organization that can deal with the majority of network problems, Progentís Microsoft certified consultants are available to provide an easy and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the time or the expertise to address sudden network crises or especially tough integration projects.
Advantages of Progent's IT Support for Offices in San Bernardino California
Progent's remote support services enable your San Bernardino organization to experience the advantages of immediate, enterprise-class IT support without the cost of maintaining a full-time IT staff. Your information system will derive added strategic value by being increasingly available, productive, and secure. Benefits to your company include:
- Seamless virtual expansion of your local IT resources
For most companies in San Bernardino California, nearby network service providers, whether represented by freelance consultants or an in-house IT staff, can solve the majority of technical issues. On the other hand, IT crises can strike when your regular resources are too busy or unavailable, and some problems may involve technology that is beyond the scope of your onsite service personnel. In these situations, Progent's on-call service professionals provide an easy, quick, and economical solution to augment your local help and to pass on useful knowledge to increase your capability to deal with downstream problems locally.
- Less Dependence on Freelance Service Providers
For IT maintenance, smaller organizations often depend on independent freelance service providers. Although independent service people have smaller internal costs than big service companies and can often charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the lack of reserve personnel may force your business to go without help during an emergency. As your network expands, system downtime and trouble with critical software are more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of reserve service experts to insure your network stays available.
- Create a Solid Foundation for Smooth Expansion
Companies typically start with an IT system created on a shoestring budget. Lacking a scalable framework, band-aid fixes often get piled onto an unstable foundation. When a company grows, reliability and expandability problems can hinder the success of the business. Such badly built systems require proper analysis, smart long-term planning, and broad-based technical expertise to evolve to a network architecture that can offer the solid foundation to handle current business demands and ease downstream expansion.
- Work with Solution Providers Rather Than Technology Vendors
Smaller companies need guidance and technical education to navigate through an increasingly complex array of product options capable of promoting business growth and improving efficiency. These companies hardly need a computer consultant who is trying to resell a specific vendor's technology. IT support and product sales can result in a situation where the recommended
solution is designed around a predetermined technology instead of the genuine needs of a client. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to align technical expertise with the best interests of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical expertise, refined remote support software, and familiarity with corporate IT allow companies to escape the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does My Business Start Receiving Remote Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional background, at the forefront of IT support, executing a broad variety of IT tasks for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not just expert technical capability, but also a support engineer with field-tested methods for using technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises visits per minute. As a result, you are billed exclusively for received support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no retainer for services provided during normal working hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or small support firms who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation transmitted by every consultant to each client. The discipline of documenting and organizing support activity results in more efficient support and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to offer round-the-clock network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can save your information network from stressful and costly availability disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.