Immediate Online Help for San Bernardino IT Networks
For companies in San Bernardino or anywhere in California, Progent offers remote help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking issues, plus the assistance of CISSP-accredited security consultants to help with high-level security design and diagnostic issues.
Progent's remote technical support experts provide exceptional value due to the fact that they possess the real-world background and have access to the advanced technology necessary to resolve most information system problems rapidly. This reduces direct expenses because service calls require fewer chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company benefits even more with incidental expenses by minimizing or eliminating system downtime and associated costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online consulting experience is especially important for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's pricing model for online support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike many online support firms, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and clean policy for billing save you from scenarios where quick repairs manage to end up as substantial tabs. Progent's penchant for solving problems efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of optimized tools and proven processes that ensure the highest degree of effectiveness for remote engineering help and repair for IT systems of any size. Progent provides safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's Technical Response Center to connect to your company's environment without breaching corporate security.
Progent's powerful service reporting system maintains thorough records for the service that Progent's clients have been provided. Progent's authorized consultants have access to the details of all help delivered to every Progent client by any Progent engineer. This archive of problems and fixes is structured as an easily retrievable support knowledge base that permits Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft make available additional vast technical databases and permit quick access to vendors' in-house product engineers so Progent's online consulting specialists can come up with the best solutions in the least time.
Remote technical services available from Progent to businesses in San Bernardino and anywhere in the state of California include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote service experts can deliver computer system repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid integration expertise, Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of cost-effective desktop consulting and support services to assist you business to install, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for network infrastructure consultants, and indicates a person's networking skills at the expert level. Cisco CCIEs can deal with even the most challenging issues associated with network infrastructure planning, integration, management, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network management utilities and developing workarounds or locating program updates. Cisco qualified CCIEs provide exceptional value because their deep experience permits them to resolve problems quickly. In many instances, less seasoned service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can connect to your computer system using sophisticated remote support tools to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's top-selling family of networking products. Cisco networking consulting available from Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Catalyst switch support, Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Aironet APs consulting support, Cisco WiFi controllers support Services, Cisco VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of security services to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or assist you to clean up rapidly after a damaging breach. Security consulting services available from Progent cover thorough information security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast cleanup after malicious attacks; setting up firewalls; designing secure architectures for off-site and mobile connectivity; securing your email infrastructure against spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that combine local IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering applications and services rapidly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to cover a wide range of information technologies such as network infrastructure, messaging solutions, network and process security, plus UNIX and Windows coexistence. For server consolidation and easy administration in environments that incorporate Linux-based systems and Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-based methodology for resolving network issues enables quick escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers service costs.
Major Linux platforms for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's top corporations. The ProSight portfolio of network monitoring and management services covers all critical aspects of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to address the complete threat progression including protection, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The interview is intended to assess your company's ability to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects. Billing rates for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's background in these important areas of information technology allows clients to execute major projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your San Bernardino Company Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Call Center service offerings for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk team of veteran network consultants provides your customers in San Bernardino or anywhere in the state of California immediate assistance from an effective support resource with extensive background offering phone help and remote repair service for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a significant driver of company performance, and Progent's intent is to solve instead of just track network problems.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Team offers phone-based professional engineering expertise and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in San Bernardino, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your environment so your IT maintenance is proactive rather than reactive. By anticipating looming trouble spots before they grow into network outages, system monitoring can minimize inconvenient and expensive network failures. Progent can also utilize network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that incorporate a combination of platforms.
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in San Bernardino or anywhere in the state of California, Progent's online computer support engineers can provide expert and economical system support the moment your business requires it. Long experience offering online repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine online access tools to fix network problems rapidly while avoiding the expense and lost productivity that comes with in-person service calls.
Even if your San Bernardino business has a regular freelance support technician or employs a full time IT staff that can handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to deal with unexpected system crises or particularly tough integration problems.
Details of Progent's Online Network Support for San Bernardino
Progent's online support, Internet-based troubleshooting, system security expertise, and network administration services offer businesses in San Bernardino or throughout the state of California unparalleled leverage for your IT budget. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk call center services and system management, Progent's experts can provide your business world class IT support while allowing you to avoid the cost and hassle of running a large in-house IT staff. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to companies in San Bernardino and is also ideal for customers in more remote regions of California that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a wide selection of Microsoft support tools, service databases, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent offers remote support on a per-minute basis, so you are billed only for the support you use. Progent has no minimum fee for online help and requires no monthly subscription fee for support services delivered during normal business hours. This protects you from paying big bills for quick repairs.
- Access to Cisco Network Design Specialists
Progent's certified experts for Cisco offers the services of on-staff specialists with skill in planning, deploying, and supporting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's core support offerings consist of system integration, Microsoft Exchange consulting, system security planning, and Help Desk Co-management services. Progent's Experts group can provide in-depth consulting expertise in critical business applications. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project Expertise
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Management and Software Development
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient one-stop source for IT generalists and application experts, Progent is able to deliver fast, cost-effective, and comprehensive information technology solutions that address the special requirements of your business.
- Sophisticated Online Access Software
Secure remote connectivity allows Progent's support experts to observe exactly what your users see. This makes it easier to produce quick solutions to problems that could otherwise require a costly onsite service call. State-of-the-art online access tools and experienced technicians together enable Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in offsite support and automated network analysis.
- Compatibility with Popular VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24-hour Support for Maximum System Availability
For organizations with mission-critical applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-conscious companies whose clients need immediate recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical background, fine tuned support software, and understanding of enterprise networking enable businesses to avoid the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does My Business Begin Receiving Online Computer Support from Progent?
- Certified Expertise in Microsoft's Full Line of Server Platforms
Progent can provide in-depth support for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Microsoft Windows Server 2008 support, Microsoft Windows 2003 upgrades, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site help by the minute. As a result, you owe exclusively for received services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no monthly commitment for services provided during regular business hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you will not be forced to permit less critical problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or local service firms who provide scant documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by each consultant to each client. The practice of detailing and organizing support activity results in more effective service and eliminates a variety of common problems such as when a service client is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide 24x7 network tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing potential issues before they cause lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.