Immediate Online Help for San Bernardino IT Networks
Immediate Remote Help for San Bernardino SystemsFor companies in San Bernardino or anywhere in California, Progent offers remote help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking issues, plus the assistance of CISSP-accredited security consultants to help with high-level security design and diagnostic issues.

Progent's remote technical support experts provide exceptional value due to the fact that they possess the real-world background and have access to the advanced technology necessary to resolve most information system problems rapidly. This reduces direct expenses because service calls require fewer chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company benefits even more with incidental expenses by minimizing or eliminating system downtime and associated costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online consulting experience is especially important for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's pricing model for online support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike many online support firms, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and clean policy for billing save you from scenarios where quick repairs manage to end up as substantial tabs. Progent's penchant for solving problems efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of optimized tools and proven processes that ensure the highest degree of effectiveness for remote engineering help and repair for IT systems of any size. Progent provides safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's Technical Response Center to connect to your company's environment without breaching corporate security.

Progent's powerful service reporting system maintains thorough records for the service that Progent's clients have been provided. Progent's authorized consultants have access to the details of all help delivered to every Progent client by any Progent engineer. This archive of problems and fixes is structured as an easily retrievable support knowledge base that permits Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft make available additional vast technical databases and permit quick access to vendors' in-house product engineers so Progent's online consulting specialists can come up with the best solutions in the least time.

Remote technical services available from Progent to businesses in San Bernardino and anywhere in the state of California include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's top corporations. The ProSight portfolio of network monitoring and management services covers all critical aspects of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to address the complete threat progression including protection, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The interview is intended to assess your company's ability to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects. Billing rates for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's background in these important areas of information technology allows clients to execute major projects within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Services
    Progent's Call Center service offerings for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.

    Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Help Desk team of veteran network consultants provides your customers in San Bernardino or anywhere in the state of California immediate assistance from an effective support resource with extensive background offering phone help and remote repair service for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a significant driver of company performance, and Progent's intent is to solve instead of just track network problems.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team offers phone-based professional engineering expertise and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in San Bernardino, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your environment so your IT maintenance is proactive rather than reactive. By anticipating looming trouble spots before they grow into network outages, system monitoring can minimize inconvenient and expensive network failures. Progent can also utilize network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that incorporate a combination of platforms.
How Your San Bernardino Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in San Bernardino or anywhere in the state of California, Progent's online computer support engineers can provide expert and economical system support the moment your business requires it. Long experience offering online repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine online access tools to fix network problems rapidly while avoiding the expense and lost productivity that comes with in-person service calls.

Even if your San Bernardino business has a regular freelance support technician or employs a full time IT staff that can handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to deal with unexpected system crises or particularly tough integration problems.

Details of Progent's Online Network Support for San Bernardino
Progent's online support, Internet-based troubleshooting, system security expertise, and network administration services offer businesses in San Bernardino or throughout the state of California unparalleled leverage for your IT budget. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk call center services and system management, Progent's experts can provide your business world class IT support while allowing you to avoid the cost and hassle of running a large in-house IT staff. Key features of Progent's online help program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical background, fine tuned support software, and understanding of enterprise networking enable businesses to avoid the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

How Does My Business Begin Receiving Online Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.