Fast Remote Help for San Bernardino IT Networks
Immediate Phone Consulting for San Bernardino NetworksFor businesses in San Bernardino or anywhere in California, Progent provides remote support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting issues.

Progent's remote technical support experts provide exceptional value because they possess the real-world experience and have access to the sophisticated tools necessary to solve the majority of information system issues rapidly. Efficient support reduces immediate costs because solutions require fewer billable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally with incidental expenses by reducing or eliminating system downtime and associated costs resulting from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive online technical support expertise is especially helpful for organizations that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.

Progent's pricing policy for remote support is designed to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you pay only for the services that you actually get. Unlike typical online support companies, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid scenarios where speedy. minor repairs somehow end up as substantial tabs. Progent's penchant for dealing with technical issues efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized tools and field-tested processes which ensure the maximum level of efficiency for remote technical support and repair for information systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's online support team to link to your company's environment remotely without violating network security.

Progent's powerful customer support database application includes comprehensive histories of all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of services delivered to each client by any Progent engineer. This archive of problems and repairs is organized as a quickly retrievable internal database that permits Progent's remote technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's advanced accreditations and working relationships with important technology companies including Cisco and Microsoft make available other massive support knowledge bases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's online consulting specialists are able to arrive at the best solutions quickly.

Online technical services offered by Progent to companies in San Bernardino and anywhere in the state of California include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to allow small and medium-size businesses to utilize the same advanced IT solutions used by many of the industry's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all key facets of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and enables rapid recovery of vital data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to provide web-based control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology programs. Billing charges for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows clients to complete critical initiatives economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading PSA platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center team of experienced network experts provides your computer users in San Bernardino or anywhere in the state of California fast assistance from a dependable technical support resource with substantial experience delivering phone help and remote repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a solid contributor to business performance, and Progent's goal is to fix instead of just track technical problems.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff offers online professional consulting support and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, custom programming, and training offerings, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in San Bernardino, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so your network maintenance is proactive rather than reactive. By spotting possible trouble spots before they cause downtime, system monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or networks powered by a variety of OS platforms.
How Your San Bernardino Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and startups in San Bernardino or throughout the state of California, Progent's phone-based computer support engineers can deliver effective and economical IT support the moment your organization has to have it. More than 15 years of offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune online access technology to fix IT problems quickly while avoiding the expense and lost productivity that comes with in-person support visits.

Even if your San Bernardino business relies on a local independent consultant or employs a full time IT staff that can handle typical network problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the availability or the expertise to solve sudden network emergencies or especially complex integration problems.

Benefits of Progent's Network Help for Businesses in San Bernardino
Progent's remote network troubleshooting services enable your San Bernardino company to have the benefits of on-call, enterprise-class IT support without the cost of maintaining an in-house IT staff. Your information system will derive greater strategic value by being increasingly available, productive, and secure. Benefits to your business include:

  • Seamless virtual extension of your local IT resources
    For most offices in San Bernardino or anywhere in California, local computer support providers, whether represented by outside consultants or an in-house maintenance staff, can solve typical technical issues. On the other hand, IT crises might spring up when local support personnel are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your onsite service personnel. In these situations, Progent's online support professionals offer an easy, quick, and affordable way to augment your regular help and to convey useful information to increase your capability to handle future issues locally.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller businesses commonly depend on individual freelance service providers. While independent consultants carry less overhead than larger service firms and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in training, the absence of fallback personnel may require your business to wait for assistance during an IT crisis. As your company expands, network downtime and problems with critical applications are more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a ready source of backup support expertise to insure your network stays up and running.

  • Build a Solid Foundation for Seamless Growth
    Companies often start with an IT system created on a shoestring budget. Lacking a strong framework, slap-dash repairs often get piled onto a weak foundation. When a company grows, reliability and expandability issues can hinder the productivity of the organization. These badly designed environments require proper assessment, smart strategic planning, and broad-based IT expertise to upgrade to a network architecture that can deliver the solid foundation to meet vital business requirements and facilitate downstream expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller offices require advice and technical training to navigate through an ever more complex maze of product alternatives capable of promoting business growth and improving productivity. Businesses do not need a computer engineer who is attempting to sell a certain vendor's products. Network consulting and product sales can lead to a situation where the proposed solution is built around a predetermined technology rather than the true requirements of a client. Progent avoids these conflicts by offering only services rather than products. This enables Progent to match technical expertise with the real interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical expertise, refined support tools, and understanding of enterprise networking allow companies to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional experience, at the forefront of network support, performing a wide variety of IT projects for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This means that you get not just world-class IT help, but also a support engineer with field-tested approaches for using computer knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises help per minute. Consequently, you are billed just for received services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and requires no monthly commitment for support services provided during normal business hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you won't be tempted to allow simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent has few competitors. Companies who utilize trusted freelance consultants or who maintain internal IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, protected, and productive.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock remote tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, system monitoring can keep your information network from stressful and expensive service disruptions.
How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.