Fast and Affordable Remote Support for San Bernardino California Information Networks
For businesses in San Bernardino California, Progent offers remote help for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex networking issues, plus the services of CISSP-accredited security consultants to handle advanced security design and troubleshooting issues.
Progent's remote support engineers provide excellent leverage due to the fact that they possess the practical experience and have access to the advanced technology needed to solve the majority of network issues quickly. This lowers direct expenses because service calls require fewer chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your site. Your company saves additionally with indirect expenses by minimizing or avoiding system outages and related costs due to business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced remote consulting expertise is particularly important for businesses that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.
Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the support that you receive. Unlike many remote service companies, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and clean policy for billing save you from scenarios where quick repairs somehow end up as substantial invoices. Progent's skill at disposing of technical issues quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of customized tools and proven methodologies that promote the highest degree of effectiveness for online technical support and troubleshooting for computer systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's online support team to access your company's system remotely without violating network security.
Progent's advanced service database system includes comprehensive documentation for all service that Progent's customers have received. Progent's staff consultants have the benefit of the details of services delivered to each client by any engineer. This archive of trouble tickets and responses is organized as an easily accessible internal knowledge base that enables Progent's online technical professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and close associations with important technology companies including Cisco and Microsoft open up additional vast technical support databases and allow fast access to manufacturers' in-house engineering staff so Progent's online service experts can find the most efficient resolutions promptly.
Online services provided by Progent to clients in San Bernardino California include:
Certified Windows Experts
Progent's Microsoft-premier online service engineers offer computer problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help your company with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Skype for Business migration consulting, Lync Server integration, and Office Communications Server upgrade,
Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop support services to assist you company to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking consultants, and certifies a consultant's technical skills at the expert level. Cisco CCIEs know how to handle even the most stubborn problems occurring in network infrastructure design, installation, administration, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS Software network management tools and coming up with workarounds or locating software patches. CCIEs are an excellent cost-effectiveness since their depth of experience allows them to fix problems rapidly. In many cases, less qualified consultants can struggle for hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can connect to your environment via the latest on-line troubleshooting tools in order to perform fast, secure, and economical analysis and repair.
Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.
Progent locations in Inland Empire
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular selection of networking devices by providing services such as:
CISSP and ISSAP Premier Network Security Consultants
Progent's accredited CISM and CISSP cybersecurity consultants offer a range of security solutions that can strengthen the defenses of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to recover quickly following a serious penetration. Security support services available from Progent cover in depth data security and compliance evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm attacks; setting up firewalls; designing secure mechanisms for remote and mobile access; guarding your email system from spam and DHA attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting support to help organizations of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine on-premises resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent process for recovering applications and services rapidly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and fixes and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online consulting services to address a broad array of computer technologies such as network architecture, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified administration in environments that incorporate Linux with Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's group-based methodology for resolving network issues enables fast escalation, when required, to engineers with task-relevant experience to tackle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency remote help diagnosing problems within UNIX/Linux networks powered by leading variants of UNIX including:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's top corporations. The ProSight suite of network monitoring and management services addresses all critical facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the entire threat progression including protection, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver web-based control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so that all looming problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the engineers required. Progent's background in these special areas of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your San Bernardino Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Call Center or enhancing your established organization, evaluating or enhancing Call Center software to handle the unique needs of your business, or adding temporary online personnel to supplement your internal Call Center group to deal with demanding scenarios like software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned network experts gives your workers in San Bernardino California immediate communication with a dependable support group with extensive experience providing phone consulting and remote repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a key enabler of company success, and Progent's target is to solve rather than merely record network issues.
- Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team offers phone-based and in-depth consulting support and training in special application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, programming, and education offerings, go to Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in San Bernardino California remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so your IT maintenance is proactive and automated. By uncovering potential problems before they cause full-scale emergencies, proactive monitoring can head off disruptive and expensive network failures. Progent can also utilize system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks powered by a variety of OS platforms.
To get in touch with Progent about urgent online assistance with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in San Bernardino California, Progent's phone-based computer support specialists are ready to provide professional and affordable IT support the moment your company requires it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine online access technology to fix network problems rapidly while avoiding the cost and lost time associated with on-premises service calls.
Even if your San Bernardino company works with a regular freelance support technician or employs a full time IT staff that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to address sudden network crises or especially complicated integration problems.
Details of Progent's Online Computer Services for San Bernardino California
Progent's online help, remote troubleshooting, system security consulting, and system management services give offices in San Bernardino California unparalleled leverage for your IT budget. Whether you need one-time phone support and Internet-based network repair or full-time Help Desk services and network management, Progent's experts can provide your office world class IT support while allowing you to eliminate the cost and hassle of running a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to companies in San Bernardino California and is also ideal for customers in more remote areas that lack technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Partner support firm, Progent has access to a broad array of Microsoft support tools, service information, and continuing training.
- Per Minute Rates to Minimize Costs
Progent provides online help on a per-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum charge for phone help and requires no monthly subscription fee for services delivered during normal working hours. This keeps you from facing big bills for routine fixes.
- Availability of Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers help from authorized professionals with skill in designing, implementing, and supporting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Team
Progent's core support offerings consist of technology integration, Microsoft Exchange Server expertise, network security design, and Co-managed Help Desk services. Progent's Experts group offers world-class consulting expertise for critical business applications. Help available from the Application Experts staff includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Application Programming and Debugging
Oracle Management and Software Development
MySQL Database Administration and Software Programming
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient centralized source for network generalists and application experts, Progent is able to deliver timely, inexpensive, and thorough IT solutions that align with the special needs of your company.
- State of the Art Online Access Software
Protected online access permits Progent's service experts to see exactly what your customers see. This makes it possible to find quick fixes to issues that might otherwise demand an expensive personal visit. Effective remote connectivity software and experienced technicians together enable Progent to repair most IT issues quickly and economically. Progent is an industry leader in online support and automated system tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Support for High System Uptime
For organizations with vital applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk Call Center services are intended especially for budget-constrained organizations whose workers need immediate access to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical background, fine tuned support tools, and understanding of enterprise networking enable companies to escape the limitations associated with excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2019 deployment, MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online service and in-person visits by the minute. As a result, you owe just for received services. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no startup charge and requires no monthly commitment for services provided during normal business hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast fixes so you won't be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to focus on delivering high-value services where Progent faces little competition. Businesses who work with familiar independent service providers or who maintain in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to provide 24x7 network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, system monitoring can keep your information network from painful and costly service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.