Besides offering fast access to top-tier network consultants and subject matter experts (SBEs) to assist San Bernardino, California businesses to resolve discrete IT problems or strategic projects, Progent offers temporary staff augmentation to deliver more broadly defined assistance like desktop support, network management, and Call Center services. Temporary staffing makes it possible for businesses to respond to planned or surprise increases in demand for IT services, which may be caused by situations such as mergers and acquisitions, site moves, platform migration, business process changes like telecommuting, disaster recovery, seasonal variations, or regulatory mandates. Short-term supplemental staffing can also fill voids left by the loss of full-time staff members because of scheduled vacations, health issues, termination, or other reasons.
Benefits of Progent's Short-Term Staff Augmentation Services
Progent's temporary staffing services give businesses the ability to react to surges in demand for network personnel without being saddled with the costs and delays associated with reviewing and recruiting reliable IT personnel and without the risk of increasing your permanent head count.
Key aspects of Progent's short-term staffing services include:
Progent's Shared Help Desk Call Center Service
- Rapid access to reliable IT pros
- Simple initiation, cessation, and resumption of services
- Transparent augmentation of your full-time IT team
- Comprehensive reporting of all services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved promptly
- Strong working relationship with a world-class, full-service resource for IT support
Progent's shared Help Desk Call Center service is a specialized flexible staff augmentation option that allows IT organizations to divide the work of Help Desk Call Center support transparently between their full-time network personnel and Progent's nationwide pool of technical support experts. Working as a transparent extension of your full-time Call Center, Progent's shared Call Center service is a joint support alternative powered by the industry's leading group PSA platform for streamlining, service requests, generating tickets, assigning responsibility, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of experience delivering online and on-premises network expertise for businesses throughout the United States. Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and GIAC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for San Bernardino, California Organizations
Progent's nationwide team of certified engineers offers San Bernardino, California organizations a broad array of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service organizations include:
Contact Progent for Short-Term Staff Augmentation for San Bernardino, California Businesses
To find out more details about Progent's short-term staffing services for San Bernardino, California companies, call 800-993-9400 or visit Contact Progent.