In addition to providing rapid access to top-tier IT consultants and subject matter experts to assist San Bernardino, California organizations with discrete technical problems or longer-term initiatives, Progent can provide short-term staff augmentation to deal with more broadly defined services such as PC support, IT administration, and Help Desk services. Short-term staffing makes it possible for businesses to respond to anticipated or surprise peaks in demand for IT personnel, which may be caused by situations such as mergers and acquisitions, site relocation, technology migration, business process changes like telecommuting, disaster recovery, seasonal variations, or regulatory mandates. Temporary staffing can also cover gaps caused by the absence of full-time staff members because of vacations, health issues, resignation, or other reasons.
Benefits of Progent's Short-Term Staff Augmentation Program
Progent's temporary staffing services give organizations the flexibility to react to surges in requirements for network personnel without dealing with the costs and delays that come with identifying and hiring reliable IT help and without the burden of increasing your permanent head count.
Important aspects of Progent's short-term staff augmentation services include:
Progent's Co-managed Help Desk Program
- Fast access to proven network pros
- Simple engagement, termination, and resumption of services
- Transparent extension of your in-house IT staff
- Full reporting of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved fast
- Strong working relationship with a top-level, full-service resource for IT expertise
Progent's co-managed Help Desk Call Center service is a specialized flexible staff augmentation alternative that enables IT organizations to divide the work of Help Desk support seamlessly between their full-time IT staff and Progent's nationwide pool of IT support experts. Working as a seamless extension of your in-house Call Center, Progent's shared Help Desk Call Center program is a joint support alternative based on by the leading group professional services (PSA) platform for streamlining, service calls, generating tickets, assigning ownership, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of experience delivering online and on-premises network expertise for businesses of all sizes throughout the U.S. Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP, CISM, and CRISC. Find out more about Progent's certifications.
Progent's Areas of Expertise for San Bernardino, California Businesses
Progent's veteran roster of certified consultants and technical experts can provide San Bernardino, California businesses a broad range of online consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service organizations include:
Contact Progent for Temporary IT Staffing for San Bernardino, California Businesses
To learn more about Progent's temporary staff augmentation services for San Bernardino, California organizations, call 800-993-9400 or visit Contact Progent.