For small companies located in San Bernardino California, Progent offers technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft platforms. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, as well as the services of CISSP and CISM-accredited security consultants to handle advanced security design and disaster recovery planning.
Progent's online support services offer exceptional value due to the fact that they are equipped with the practical background and the advanced tools to resolve most network problems quickly. This reduces direct expenses since service calls require fewer billable consulting minutes. Online support also eliminates the cost of sending an engineer to your office. Your company saves even more in indirect costs by reducing or avoiding network outages and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused executives.
Progent's billing model for remote help is designed to stretch your network support dollar. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the services that you actually get. Unlike typical remote support companies, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing eliminate situations where fast repairs manage to end up as major tabs. Progent's skill at solving technical issues quickly results in your business conserving cash.
Progent's Remote Support Tools
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven processes that promote the highest level of efficiency for online technical support and troubleshooting for small business information systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity enables the staff of Progent's online support team to connect to your company's system remotely without compromising system security.
Progent's proprietary service database application keeps thorough histories for all service that Progent's customers have received. Progent's authorized consultants have the benefit of the records of assistance delivered to each Progent customer by any engineer. This history of anomalies and resolutions is structured as a conveniently accessible proprietary knowledge base that enables Progent's online technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft permit access to additional extensive technical support knowledge bases and allow priority response from vendors' internal product engineers with the result that Progent's online consulting specialists are able to come up with the best resolutions in the least time.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote support in San Bernardino California or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.
Phone-based Support Services Available from Progent
Progent's phone-based network support professionals possess certified skills in a comprehensive array of technologies. This wide range of technical skills enables Progent's consultants to manage practically any emergency that may crop up in a small company information system. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, CCDA and CCDP.
To help businesses with mixed-OS environments, Progent also provides the skills of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote services provided by Progent to customers in San Bernardino include:
Special Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide array of information technology including system infrastructure, messaging systems, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and simplified management, and transitioning from legacy systems to the latest MS Windows or Linux solutions. Progent's group-based methodology for solving network issues enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency remote help for troubleshooting anomalies within UNIX/Linux systems powered by popular versions of UNIX including:
Major Linux versions for which Progent offers expert support include:
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the highest accreditation for network professionals, and validates a person's network technology knowledge at the master level. CCIEs know how to handle the most complex challenges associated with network infrastructure design, integration, administration, security, and repair. CCIEs can cooperate closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management tools and developing alternate approaches or identifying software patches. CCIEs provide excellent value because their broad expertise allows them to fix the most difficult problems quickly. In common cases, less qualified engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Few service organizations make CCIEs available to assist small and medium sized businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so you can receive timely help for serious network problems that are lowering business efficiency but are beyond the scope of your regular computer service providers. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of advanced on-line troubleshooting tools to perform quick, safe, and affordable analysis and repair.
Progent's CCIEs can provide expertise in all of Cisco's market leading selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Support
Progent's Microsoft-expert remote support engineers can provide computer repair and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can help you with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and integration, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full array of online desktop consulting and support services including Windows 7 migration, moving to 64-bit workstation software, integrating Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's accredited CISSP, ISSAP, and CISM security consultants offer a variety of security services that can improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist you to recuperate quickly following a serious breach. Security services offered by Progent include: comprehensive security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm assaults; installing firewalls; establishing secure architectures for remote and mobile communication; defending your email system against spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help businesses of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that utilize local IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of seasoned remote consulting experts for special projects that small businesses frequently need. Billing rates for longer-term consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important areas of computer technology allows customers to complete critical initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your San Bernardino California Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Call Center support programs for small companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk services are designed for small companies who don't have the resources to create an internal Help Desk but who need fast response from a dependable Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex tasks to high-level consultants.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can guide you in building an efficient new Help Desk or improving your current one, evaluating or enhancing Help Desk Call Center application software to address the particular requirements of your corporation, or adding temporary online personnel to work with your internal Help Desk Call Center group to deal with high-demand situations like software migrations, major upgrades, or rolling out new business software.
Progent's Help Desk team of seasoned information technology experts provides your clients in San Bernardino California rapid communication with an efficient support group with years of background offering telephone-based support and remote diagnostics for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center the reputation as a significant driver of business success, and Progent's policy is to resolve and not just annotate IT issues.
Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Team provides phone-based advanced engineering expertise and training in special application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom programming, and training for Microsoft applications including CRM, MS Project, MS Office Word, and Microsoft Office Excel. To find out more concerning Progent's expertise, custom development, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac consultants can support the imaginative components of Mac systems by delivering remote consulting services and education in imaging, audio, and motion video. Progent's consultants can provide expertise in a range of Apple Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common jobs such as capturing or digitizing audio/video or building an audio/video production facility.
Online Network Monitoring Support
Progent offers companies in San Bernardino California remote network and server monitoring services powered by Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so that your IT support is proactive rather than reactive. By detecting looming trouble spots before they cause network outages, proactive monitoring can ward off inconvenient and expensive information system crises. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks that incorporate a combination of operating systems.
To contact Progent about urgent online support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.
Progent locations in Inland Empire