For small and midsize businesses in San Bernardino or anywhere in California, Progent provides help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered online support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISM-accredited security engineers to handle advanced security design and business continuity preparedness.
Progent's online technical support engineers represent excellent value due to the fact that they have the real-world experience and the sophisticated tools to resolve the majority of network problems rapidly. Efficient support lowers immediate costs since solutions accumulate a smaller number of billable consulting minutes. Online help also avoids the cost of sending an engineer to your location. Your company saves additionally in indirect expenses by minimizing or eliminating network downtime and associated losses due to business discontinuity, upset clients, unproductive workers, and distracted executives.
Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the support that you actually get. Unlike typical remote support organizations, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where quick repairs somehow end up as substantial bills. Progent's penchant for disposing of technical issues efficiently results in your company spending less cash.
Progent's Online Support Tools
Over the years, Progent has refined an arsenal of customized tools and field-proven processes that permit the highest level of effectiveness for remote technical support and repair for small company information systems. Progent provides protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to access your company's computer system remotely without violating network security.
Progent's highly evolved service reporting system maintains comprehensive records for all service that Progent's customers have been provided. Progent's authorized consultants have access to the details of assistance provided to each Progent client by every engineer. This history of issues and repairs is organized as a readily searchable proprietary database that permits Progent's online support experts to share their knowledge company-wide to ensure that the quality of Progent's support services grows over time. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft make available other vast technical support databases and allow quick access to manufacturers' internal engineering staff with the result that Progent's online service specialists can determine the best resolutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in San Bernardino or anywhere in California or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network support, visit Immediate Emergency Support.
Phone-based Support Services Provided by Progent
Progent's phone-based network support professionals possess credentials in an extensive set of disciplines. This breadth of capability allows Progent's engineers to resolve almost any crisis likely to take place in a small or midsize company information system. Certifications awarded to Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To support customers with multi-operating system environments, Progent also provides the skills of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support services Offered by Progent to small businesses in San Bernardino and anywhere in the state of California include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad range of information technology including network infrastructure, email systems, system and operational security, UNIX and Windows integration, VMware products for server hardware consolidation and easy management, and migration from legacy applications to the latest Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to solving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can offer urgent online help for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the top accreditation for network infrastructure professionals, and indicates an individual's network technology knowledge at the expert level. Cisco CCIEs can deal with even the most complex issues encountered in network planning, integration, management, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS network administration tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs provide excellent cost-effectiveness because their broad experience permits them to solve even the most difficult problems rapidly. In many cases, less qualified engineers can struggle for many hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes.
Few support firms make CCIEs accessible to help small and medium sized companies. Progent can provide quick phone contact with a CCIE so your company can get timely assistance for complex network problems that are hurting worker productivity but are outside the comfort zone of your local network service personnel. Progent's Cisco CCIE support experts can tie into your environment by means of sophisticated remote troubleshooting tools in order to provide efficient, safe, and economical diagnosis and remediation.
Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading selection of connectivity products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote support professionals can deliver computer repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help you with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and configuration,
Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of online desktop consulting and support services such as Windows 7 migration support, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of security services to improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help your company to recover rapidly following a damaging penetration. Security support services available from Progent include: thorough network security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; quick recuperation from malicious attacks; configuring firewalls; building safe techniques for remote and mobile communication; protecting your email infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support services to help businesses of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that utilize physical IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent offers the skills of world-class online consulting experts for special IT projects that small companies often request. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your San Bernardino Business Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Help Desk support programs for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are designed for small businesses who don't have the budget to create an in-house Help Desk but who need fast communication with an effective Call Center with proficient telephone assistance plus the technical depth to escalate complex tasks to advanced engineers.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the top PSA platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in establishing an effective new Help Desk Call Center or enhancing your existing one, evaluating or modifying Call Center application software to address the special requirements of your corporation, or providing temporary online staff to supplement your in-house Help Desk group during high-demand situations like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk team of seasoned network consultants gives your customers in San Bernardino or anywhere in the state of California instant assistance from an effective support resource with substantial experience providing telephone-based support and online repair service for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center recognition as a solid enabler of business productivity, and Progent's aim is to solve and not merely document network issues.
Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts Team can supply online and in-depth engineering expertise and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for popular Microsoft applications including CRM, Microsoft Office Project, Microsoft Word, and MS Office Excel. For more information on Progent's consulting, customization, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the creative components of Mac systems by offering remote help support and education in imaging, sound, and video. Progent's consultants offer assistance in a range of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common jobs like capturing or digitizing audio or video or putting together an audio/video post production lab.
Online Network and Server Monitoring Services
Progent offers businesses in San Bernardino, or anywhere in the state of California, remote network monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your environment so your network support is proactive and automated. By uncovering emerging trouble spots before they grow into full-scale emergencies, automated monitoring can avoid stressful and expensive network crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks based on a combination of platforms.
To contact Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.