For small businesses in San Bernardino California, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure problems, plus the assistance of CISSP and CISM-certified security engineers to handle advanced security architecture and disaster recovery planning.
Progent's remote technical support services offer excellent value because they have the practical experience and the advanced technology to solve the majority of information system issues quickly. This reduces immediate costs since service calls require fewer chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally with indirect expenses by minimizing or eliminating network downtime and related costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused management.
Progent's pricing model for remote support is structured to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you receive. In contrast to typical remote support firms, Progent requires no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for billing do away with scenarios where fast fixes somehow turn into substantial invoices. Progent's penchant for solving problems efficiently translates into your company saving cash.
Progent's Remote Technical Support Tools
Over the years, Progent has developed a set of optimized tools and proven methodologies which ensure the highest level of effectiveness for remote help and troubleshooting for small company computer networks. Progent provides safe VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to communicate with your company's network remotely without compromising corporate security.
Progent's highly evolved customer support database application stores thorough histories of all support that Progent's clients have received. Progent's authorized engineers have access to the details of support rendered to every Progent customer by every Progent engineer. This history of problems and repairs is organized as a quickly retrievable support knowledge base that permits Progent's online technical engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft make available additional vast technical support knowledge bases and allow quick access to manufacturers' in-house engineering staff so Progent's remote consulting specialists are able to find optimal resolutions quickly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone services in San Bernardino California or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT help, go to Immediate Urgent Support.
Online Support Services Available from Progent
Progent's phone-based network support engineers possess advanced credentials in a comprehensive set of disciplines. This broad range of technical skills allows Progent's engineers to address practically any problem likely to occur in a small or midsize company network. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To support businesses with multi-operating system environments, Progent also provides the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online support provided by Progent to small businesses in San Bernardino include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a broad array of computer technology such as system infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and simplified management, and transitioning from older applications to the latest Windows or Linux-based solutions. Progent's group-based approach to solving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for diagnosing problems within UNIX/Linux systems powered by leading derivatives of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network engineers, and validates a consultant's technical skills at the expert level. Cisco CCIEs know how to handle even the most difficult challenges encountered in network infrastructure design, installation, administration, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or locating software patches. Cisco CCIEs represent an excellent value because their deep expertise enables them to find solutions for even the most difficult problems rapidly. In common instances, less qualified engineers can wrestle for hours or days with the same tasks that a Cisco CCIE can fix in minutes.
Few service providers make Cisco CCIEs available to help small and mid-size businesses. Progent offers fast phone access to a Cisco authorized CCIE so you can receive timely assistance for complex network issues that are crippling business productivity but are beyond the experience of your local IT maintenance personnel. Progent's Cisco-qualified CCIE engineers can communicate with your computer system by means of advanced remote support tools in order to provide fast, safe, and economical diagnosis and remediation.
Progent's CCIEs can provide consulting for all of Cisco's market leading family of networking devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN products.
Authorized Microsoft Windows Support
Progent's Microsoft-certified online service professionals can deliver network troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can help you with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of remote desktop support and troubleshooting services such as Microsoft Windows 7 integration, upgrading to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection solutions to strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or help your business to recuperate rapidly after a serious breach. Security solutions offered by Progent cover comprehensive security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm attacks; integrating firewalls; establishing secure mechanisms for off-site and mobile access; protecting your messaging infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support to help companies of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine local resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent offers the skills of seasoned remote consulting experts for contract IT projects that small businesses frequently need. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's background in these special areas of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your San Bernardino California Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk Call Center support programs for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Call Center support services are ideal for smaller businesses who lack the resources to build and maintain an internal Help Desk but who want quick communication with an efficient Help Desk Call Center with proficient telephone support as well as the available expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or revamping your current organization, identifying or enhancing Help Desk application software to meet the unique demands of your corporation, or adding occasional phone support staff to supplement your in-house Help Desk group to deal with unusually busy situations like software migrations, major upgrades, or installing new business software.
Progent's Help Desk team of seasoned information technology consultants gives your computer users in San Bernardino California rapid assistance from a large network service group with extensive experience delivering phone consulting and online diagnostics for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center the reputation as a significant enabler of company efficiency, and Progent's aim is to fix rather than simply document IT problems.
Business Applications Services: Education, Customization, and Integration
Progent's Applications Experts Group provides online advanced engineering support and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office Word, and Microsoft Excel. To read more on Progent's expertise, customization, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac consultants can support the creative facets of Apple Mac systems by offering remote help support and training in imaging, audio, and motion video. Progent's consultants offer assistance in a large selection of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special projects like capturing or digitizing audio/video or putting together an audio/video post production facility.
Remote Network Monitoring Support
Progent can provide companies in San Bernardino California online computer system monitoring support powered by Microsoft Operations Manager network monitoring, adapted by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By detecting emerging problems before they grow into full-scale emergencies, remote monitoring can ward off inconvenient and costly network crises. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or systems powered by a mix of OS platforms.
To contact Progent about urgent phone-based expertise with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.
Progent locations in Inland Empire