For small businesses in San Bernardino California, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex connectivity problems, plus the assistance of CISSP-certified security engineers to handle advanced security architecture and business continuity preparedness.
Progent's remote technical support services represent excellent leverage due to the fact that they are equipped with the practical experience and the advanced technology to solve most network problems rapidly. This reduces immediate expenses since service calls take up fewer billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally with indirect expenses by minimizing or eliminating network downtime and related losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's billing model for remote support is structured to maximize the impact of your network support investment. Progent bills per minute for telephone-based assistance, so you are invoiced only for the support that you actually get. Unlike many online support firms, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and simple policy for pricing save you from situations where speedy. minor repairs manage to end up as big invoices. Progent's skill at disposing of problems efficiently results in your business spending less money.
Progent's Online Service Tools
Over the years, Progent has refined an arsenal of customized tools and field-tested methodologies that ensure the highest level of effectiveness for online engineering help and repair for small business information systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access enables the staff of Progent's online support team to connect to your company's network without compromising network security.
Progent's advanced customer support database application stores detailed records describing the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of support delivered to every Progent client by every Progent engineer. This history of anomalies and fixes is structured as a readily retrievable support knowledge base that permits Progent's remote support engineers to share their knowledge company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced certifications and working relationships with key technology companies such as Cisco and Microsoft permit access to additional extensive technical support databases and permit priority access to vendors' internal support staff with the result that Progent's remote consulting experts can arrive at the best resolutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote support in San Bernardino California or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Urgent Support.
Phone-based Support Services Available from Progent
Progent's online consulting engineers possess advanced credentials in a comprehensive array of disciplines. This breadth of technical skills enables Progent's consultants to manage practically any problem likely to take place in a small company information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, CCDA and CCDP.
To support companies with mixed-operating system networks, Progent also offers access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based support services provided by Progent to small businesses in San Bernardino include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide range of information technology such as system architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows integration, VMware products for server consolidation and easy administration, and transitioning from older systems to the latest MS Windows or Linux solutions. Progent's team-based approach to resolving network issues promotes quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent remote help for resolving anomalies within UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE credential is the highest recognition for network engineers, and validates an individual's network technology skills at the master level. Cisco CCIEs know how to resolve the most complex issues encountered in network infrastructure planning, installation, administration, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an excellent value because their depth of expertise permits them to find solutions for the most intractable problems quickly. In typical instances, less experienced service providers can struggle for hours or days with identical problems that a CCIE can dispose of in a few minutes.
Few service providers make CCIEs available to assist small and medium sized companies. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can get urgent assistance for severe network problems that are crippling worker efficiency but are not within the comfort zone of your regular IT service group or consultant. Progent's CCIE engineers can connect to your computer system via state-of-the-art on-line support technology to provide quick, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's top-selling family of networking products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, as well as Virtual Private Network technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote support experts can deliver computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist your company with a broad variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration support,
SharePoint 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a broad range of online PC desktop support including Windows 7 integration, moving to 64-bit desktop applications, configuring Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISSP, ISSAP, and CISM security consultants offer a variety of security services to bolster the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or help your business to recuperate quickly following a serious penetration. Security services available from Progent cover in depth security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; setting up firewalls; establishing secure architectures for off-site and mobile access; securing your messaging infrastructure from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting services to help organizations of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that combine physical resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the services of world-class online consulting professionals for contract projects that small businesses often request. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables clients to execute major projects economically and on schedule. Progent's special remote engineering services include:
How Your San Bernardino California Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Call Center support alternatives for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk services are ideal for small companies who lack the money or time to assemble and manage an in-house Help Desk Call Center but who need fast communication with an effective Help Desk Call Center with proficient telephone support as well as the in-depth expertise to escalate complex problems to high-level engineers.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the leading PSA tool for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center consulting support can support you in establishing an effective new Help Desk Call Center or improving your established organization, identifying or customizing Help Desk Call Center software products to address the unique requirements of your corporation, or adding occasional phone support staff to work with your in-house Help Desk resources to deal with high-demand situations like software transitions, mass updates, or installing brand new business software.
Progent's Call Center staff of seasoned information technology consultants provides your computer users in San Bernardino California instant assistance from a large support resource with substantial experience delivering telephone-based consulting and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk the reputation as a crucial driver of business success, and Progent's target is to fix rather than simply document network problems.
Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Team can supply remote and in-depth consulting support and training in special application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for popular Microsoft applications such as Microsoft CRM, MS Office Project, MS Office Word, and MS Office Excel. To learn more concerning Progent's consulting, customization, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac consultants can promote the creative components of Macintosh systems by providing phone-based help services and education in graphics, sound, and video. Progent's consultants can provide help in a large selection of Macintosh programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific jobs like capturing or digitizing audio/video or establishing an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers companies in San Bernardino California remote network and server monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent for your business so that your computer support is proactive rather than reactive. By exposing potential trouble spots before they grow into network outages, system monitoring can avoid disruptive and costly service failures. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems that support a combination of platforms.
To contact Progent about urgent remote support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.
Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.
Progent locations in Inland Empire