Immediate Remote Support for San Bernardino California Information Networks
For businesses located in San Bernardino California, Progent offers online technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, plus the assistance of CISSP-accredited security experts to help with high-level security architecture and diagnostic jobs.
Progent's online technical support experts offer exceptional leverage due to the fact that they have the practical background and are equipped with the advanced technology needed to solve the majority of network issues rapidly. Efficient support reduces direct expenses because service calls accumulate minimal chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your organization benefits even more with incidental costs by minimizing or eliminating system downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive online consulting know-how is particularly important in environments that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's pricing policy for online help is structured to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you pay only for the services that you actually get. In contrast to typical remote support companies, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and simple model for billing avoid scenarios where fast solutions manage to end up as substantial bills. Progent's skill at handling problems quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of optimized technologies and proven methodologies which ensure the maximum level of effectiveness for online technical support and troubleshooting for IT networks of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to interface to your company's system without breaching system security.
Progent's proven customer support database application stores detailed documentation describing all support that Progent's customers have received. Progent's authorized service personnel have access to the details of services provided to every client by every Progent consultant. This database of anomalies and resolutions is structured as an easily exploitable support database that allows Progent's remote support experts to communicate their experiences company-wide to make sure that the value of Progent's technical support improves daily. Progent's extensive list of accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists are able to find the most efficient solutions promptly.
Online services offered by Progent to companies in San Bernardino California include:
Certified MS Windows Expertise
Progent's Microsoft-certified remote support engineers can provide network troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop support services to assist your company to install, configure, repair, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services include providing Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network engineers, and validates an individual's networking knowledge at the expert level. Cisco CCIEs can handle even the most complex challenges surrounding network infrastructure planning, deployment, management, compliance, and repair. CCIEs work closely with Cisco's internal support staff in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or locating program updates. CCIEs represent an excellent cost-effectiveness because their depth of expertise enables them to resolve problems quickly. In typical instances, less experienced engineers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can tie into your environment using sophisticated on-line support technology to perform efficient, safe, and affordable analysis and remediation.
Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.
Progent locations in Inland Empire
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular selection of infrastructure appliances. Cisco technology expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support, Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco VoIP phones and IP video phones support and wireless IP phones configuration, Cisco Meraki wireless access point layout and configuration, Aironet Wireless APs engineering expertise, Cisco wireless controllers consulting, Cisco VPN and Network Security Consulting help, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services to enhance the immunity of your Windows, macOS and OS X, or Linux network against internal or external threats or assist your business to recover rapidly following a serious penetration. Security support services available from Progent include: comprehensive information security and compliance assessment utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; configuring firewalls; designing secure mechanisms for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced online support to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that combine local resources along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent process for recovering applications and services quickly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can generate audit reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer phone-based consulting services to cover a wide array of information technologies such as system architecture, messaging systems, network and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified administration in environments that incorporate Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-based approach to solving network problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent phone-based help resolving problems affecting UNIX/Linux networks powered by leading versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's top enterprises. The ProSight suite of IT management outsourcing services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables customers to execute major projects within budget and on time. Progent's project-based online engineering solutions include:
How Your San Bernardino Business Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk Call Center support alternatives for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the leading PSA platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center team of seasoned information technology professionals provides your computer users in San Bernardino California rapid contact with a dependable network service group with years of background delivering telephone-based consulting and online diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk recognition as a major contributor to business success, and Progent's aim is to fix instead of simply report network problems.
- Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts Team offers phone-based advanced consulting support and training in specific business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more concerning Progent's consulting, programming, and training services, go to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver organizations in San Bernardino California remote IT infrastructure monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so your computer maintenance is proactive and automated. By spotting potential trouble spots before they cause full-scale emergencies, remote monitoring can minimize disruptive and expensive information system failures. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or environments powered by a mix of operating systems.
To get in touch with Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in San Bernardino California, Progent's phone-based computer support specialists can deliver effective and cost-effective system support the moment your company needs it. More than 15 years of offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity tools to fix network problems rapidly while avoiding the expense and lost productivity associated with in-person service calls.
Even if your San Bernardino organization has a regular independent support technician or maintains a full time IT staff that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless virtual extension of your on-site resources for situations when your regular service personnel either lack the availability or the knowledge to solve unexpected network emergencies or especially complicated integration projects.
Advantages of Progent's Network Help for Businesses in San Bernardino California
Progent's online technical help services allow your San Bernardino organization to enjoy the benefits of timely, enterprise-grade network support without the cost of managing a full-time IT organization. Your network will acquire greater strategic worth by becoming increasingly available, efficient, and secure. Advantages to your business include:
- Convenient virtual extension of your on-site support resources
For most companies in San Bernardino California, local computer support providers, whether consisting of independent consultants or an in-house maintenance staff, can handle the majority of network issues. However, IT crises can strike when your regular support personnel are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your local support personnel. In these situations, Progent's on-call support professionals give you a convenient, fast, and affordable way to augment your local resources and to convey valuable knowledge to improve your capability to resolve future issues in-house.
- Reduced Dependence on Freelance Consultants
For IT support, smaller offices commonly depend on individual freelance consultants. Although independent consultants carry smaller internal costs than big consulting organizations and can afford to charge marginally less, they are often overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the absence of backup help may require your business to wait for help during an emergency. As your network expands, system downtime and trouble with vital applications are more expensive. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of reserve service experts to insure your IT system is always available.
- Build a Scalable Basis for Seamless Expansion
Businesses typically start with an IT system created on a shoestring budget. Without a scalable framework, band-aid fixes often get thrown onto an unstable foundation. When a network grows, reliability and scalability issues can hinder the productivity of the business. Such poorly designed systems require proper analysis, intelligent long-term planning, and extensive technical expertise to evolve to a system architecture that can offer the solid foundation to handle vital business demands and facilitate future growth.
- Interact with Problem Solvers Instead of Product Vendors
Smaller businesses require guidance and technical education to negotiate an increasingly complicated maze of product alternatives capable of promoting business growth and improving efficiency. Businesses do not need a computer consultant who is attempting to sell a certain vendor's technology. IT consulting and product selling can result in a situation where the recommended
solution is built around a profitable product rather than the true requirements of a client. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to align IT expertise with the best needs of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT knowledge, refined remote support software, and understanding of corporate IT allow offices to escape the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Begin Getting Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry experience, at the forefront of IT support, executing a broad range of technical tasks for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This ensures that you get not only expert IT help, but also a consultant with proven methods for applying computer knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises visits by the minute. Consequently, you are charged exclusively for received services. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for support services provided during regular business hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast solutions so you will not be tempted to allow less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or local service firms who offer scant documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by every consultant to each customer. The discipline of documenting and organizing service activity allows more efficient support and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer 24x7 network monitoring services powered by MS Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.