Fast and Affordable Remote Support for San Bernardino Information Networks
For businesses located in San Bernardino or anywhere in the state of California, Progent provides remote support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with challenging networking issues, as well as the services of CISA and CISSP-certified cybersecurity experts to help with advanced security design and diagnostic issues.
Progent's online support engineers offer exceptional leverage because they possess the practical experience and are equipped with the sophisticated technology required to resolve the majority of information system problems quickly. Efficient support reduces immediate expenses because service calls use up minimal billable minutes. Online support also avoids the cost of sending an engineer to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding network outages and associated costs due to business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced remote technical support expertise is especially valuable for organizations that are dependent on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. In contrast to many online support firms, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where fast solutions somehow turn into big bills. Progent's skill at handling problems efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized technologies and field-proven processes which promote the maximum level of effectiveness for remote help and troubleshooting for computer systems of all sizes. Progent provides safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's remote service group to connect to your company's computer system without violating network security.
Progent's sophisticated technical support reporting application maintains comprehensive histories describing the support that Progent's customers have received. Progent's team engineers have access to the history of assistance rendered to each Progent customer by every engineer. This archive of issues and solutions is organized as a readily accessible support knowledge base that permits Progent's online support engineers to share their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with important industry leaders such as Cisco and Microsoft open up other massive support databases and allow quick access to vendors' in-house product engineers with the result that Progent's online service experts can determine the best resolutions quickly.
Remote technical support services offered by Progent to customers in San Bernardino and throughout the state of California include:
Certified Microsoft Windows Support
Progent's Microsoft-expert online support engineers offer computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop services to help your company to install, integrate, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 upgrade support services as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for networking consultants, and validates an individual's networking knowledge at the master level. CCIEs can resolve even the most challenging issues associated with network infrastructure design, integration, maintenance, security, and repair. CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating problems with IOS network management tools and developing alternate approaches or locating software patches. Cisco CCIEs represent an excellent value because their deep expertise permits them to resolve problems rapidly. In common instances, less seasoned consultants can wrestle for hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can communicate with your computer system by means of advanced on-line support technology to perform fast, safe, and economical analysis and repair.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's industry-leading family of infrastructure products. Cisco networking expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch support, Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki wireless AP layout and configuration, Aironet Wireless APs engineering support, Cisco wireless controllers integration consulting, Cisco VPN Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Specialists
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security solutions to strengthen the safety of your Windows, Apple macOS and OS X, or Linux network against assaults or assist you to recuperate quickly after a damaging breach. Security consulting services offered by Progent cover comprehensive network security and compliance analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm assaults; configuring firewalls; establishing secure mechanisms for remote and mobile connectivity; securing your messaging system from spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting support to help businesses of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that utilize on-premises IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable process for restoring applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify full service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online support services to cover a wide spectrum of computer technologies including network infrastructure, messaging systems, network and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with migration from legacy applications to MS Windows or Linux environments. Progent's team-oriented methodology for solving technical problems enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance analyzing anomalies within UNIX/Linux systems based on popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same advanced technology deployed by some of the industry's leading corporations. Progent's ProSight line of network monitoring and management services addresses all key aspects of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that require important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your Progent consultant so all potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special fields of computer technology enables clients to complete critical projects economically and on time. Progent's project-based online engineering solutions include:
How Your San Bernardino Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Call Center service offerings for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Help Desk consulting expertise can support you in building an effective new Help Desk Call Center or improving your established one, evaluating or enhancing Call Center software to handle the unique needs of your corporation, or adding temporary phone support staff to supplement your in-house Call Center group to handle unusually busy events such as software migrations, major updates, or rolling out new business software.
Progent's Help Desk team of experienced network experts gives your clients in San Bernardino or anywhere in the state of California rapid communication with a reliable network service group with substantial experience providing phone help and remote diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk recognition as a significant driver of business efficiency, and Progent's target is to solve instead of just report IT problems.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Consulting staff offers online advanced engineering expertise and training in key application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in San Bernardino, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your environment so your IT support is proactive rather than reactive. By spotting possible issues before they grow into full-scale emergencies, system monitoring can minimize disruptive and costly information system breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems powered by a variety of operating systems.
To contact Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in San Bernardino or anywhere in the state of California, Progent's online computer support engineers can deliver expert and affordable IT support whenever your business requires it. More than 15 years of providing online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access technology to fix computer problems rapidly while eliminating the cost and lost time that comes with on-site support visits.
Even if your San Bernardino company relies on a local freelance support technician or employs a full time IT staff that can deal with common network problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the expertise to deal with unexpected network crises or especially complicated integration problems.
Features of Progent's Online Computer Support for San Bernardino
Progent's online help, Internet-based repair, system security expertise, and network administration services offer offices in San Bernardino or anywhere in the state of California unparalleled leverage for your support investment. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's experts can provide your office world class IT support while permitting you to avoid the expense and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's online help services include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to offices in San Bernardino and is also ideal for networks in more remote regions of California that lack consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a broad selection of Microsoft support tools, technical information, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent provides online help on a by-the-minute basis, so you are charged only for the support you use. Progent has no minimum charge for phone help and imposes no monthly subscription fee for services delivered during normal working hours. This protects you from facing big bills for simple fixes.
- Access to Cisco Network Architecture Professionals
Progent's registered experts for Cisco can provide the services of on-staff specialists with skill in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's core support offerings consist of system integration, Microsoft Exchange Server consulting, corporate security design, and Help Desk sharing services. Progent's Application Experts Team offers in-depth consulting support for critical business applications. Help available from the Application Experts staff covers:
Dynamics GP Consulting and Customization
Microsoft Project Support
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL DBA Services and Application Development
Apple Mac Help
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient one-stop resource for IT generalists and specialists, Progent is able to tailor fast, inexpensive, and thorough IT solutions that meet the unique requirements of your business.
- Advanced Online Connectivity Software
Protected online access allows Progent's support professionals to observe exactly what your users see. This makes it easier to produce quick fixes to problems that might otherwise require an expensive personal visit. Cutting-edge remote access software and experienced technicians together allow Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in online support and remote system monitoring.
- Support for Leading VPN Products
Progent can provide secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- Round-the-Clock Support for Maximum System Availability
For offices with mission-critical applications, Progent can provide optional 24x7 online support services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-constrained businesses whose clients require immediate recourse to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT experience, refined remote support software, and understanding of corporate IT enable companies to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional background, at the front lines of network service, executing a wide variety of IT tasks for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This means that you get not just world-class IT capability, but also a support engineer with proven approaches for applying computer knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online support and on-site visits by the minute. Consequently, you owe just for received services. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no retainer for services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you won't be tempted to permit simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or small service organizations who provide scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation sent by every staff member to each customer. The practice of documenting and archiving support records results in more effective support and eliminates a variety of common problems such as when a support client is virtually held captive to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to offer round-the-clock system monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your information network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.