Fast and Affordable Online Support for San Bernardino California Computer Networks
For organizations located in San Bernardino California, Progent provides remote support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure problems, as well as the services of CISSP-certified cybersecurity consultants to handle high-level security design and diagnostic jobs.
Progent's remote support experts offer exceptional value because they possess the real-world experience and are equipped with the advanced tools needed to solve the majority of network issues quickly. Efficient support lowers immediate costs because solutions use up minimal billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your organization benefits additionally in incidental expenses by minimizing or avoiding network outages and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online consulting know-how is particularly important in environments that rely on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's pricing policy for online help is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you are invoiced only for the support that you receive. Unlike typical remote support companies, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and simple policy for billing do away with situations where speedy. minor solutions manage to turn into big tabs. Progent's penchant for handling problems quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven processes that allow the maximum degree of effectiveness for online technical support and troubleshooting for information systems of all sizes. Progent provides secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's online support team to connect to your system remotely without violating system security.
Progent's advanced customer support reporting system includes comprehensive records of the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of all help delivered to each Progent customer by any engineer. This database of problems and repairs is structured as an easily retrievable support knowledge base that permits Progent's online support experts to share their experiences company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft make available other vast support databases and allow fast response from vendors' internal engineering staff with the result that Progent's remote service specialists can arrive at optimal solutions quickly.
Online services available from Progent to companies in San Bernardino California include:
Certified Microsoft Windows Support
Progent's Microsoft-expert online support professionals can provide computer system troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help you with a wide range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Teams configuration help, Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop consulting and support services to assist your company to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for networking consultants, and certifies an individual's networking knowledge at the master level. Cisco CCIEs can deal with even the most challenging problems occurring in network design, integration, administration, compliance, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs provide excellent value since their depth of experience permits them to solve problems quickly. In many instances, less experienced consultants can wrestle for many hours or days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your network by means of state-of-the-art on-line troubleshooting tools to provide fast, secure, and affordable analysis and remediation.
Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.
Progent locations in Inland Empire
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's market leading selection of infrastructure devices by offering consulting services that include:
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a range of security solutions to bolster the immunity of your Windows, Apple macOS and OS X, Linux network against assaults or assist your company to recover quickly following a damaging breach. Security consulting services available from Progent cover in depth data security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from malicious attacks; configuring firewalls; establishing secure techniques for off-site and mobile access; protecting your email system against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support to help businesses of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering services quickly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to cover a broad spectrum of information technologies such as network architecture, email solutions, network and operational security, plus UNIX/Linux and Windows integration. For server economization and easy management in networks that combine Linux-based systems with Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux environments. Progent's team-based approach to solving network issues enables quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance diagnosing problems affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the world's top corporations. Progent's ProSight series of network management outsourcing services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so any potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The interview is intended to help assess your company's ability either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs. Billing charges for ongoing consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology enables customers to complete critical initiatives economically and on time. Progent's special online engineering services include:
How Your San Bernardino Company Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Help Desk Call Center programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk consulting support can guide you in creating an effective new Help Desk or improving your current organization, identifying or enhancing Help Desk software to meet the special needs of your corporation, or adding temporary phone support staff to reinforce your existing Help Desk team during demanding situations like software migrations, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of seasoned information technology consultants provides your clients in San Bernardino California fast access to an efficient support group with years of background offering telephone-based help and remote troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center perception as a significant contributor to business performance, and Progent's target is to fix and not just document technical problems.
- Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts Team offers phone-based advanced engineering support and training in key business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in San Bernardino California online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your business so your network maintenance is proactive and automated. By anticipating looming problems before they grow into downtime, automated monitoring can minimize inconvenient and costly service failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or networks powered by a variety of OS platforms.
To get in touch with Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in San Bernardino California, Progent's online network support specialists can deliver professional and affordable IT support the moment your organization needs it. Long experience delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine online access tools to fix IT problems quickly while avoiding the cost and lost time associated with on-site support visits.
Even if your San Bernardino organization works with a regular freelance support technician or maintains an in-house IT staff that know how to handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to deal with unexpected system crises or especially tough integration projects.
Benefits of Progent's IT Support for Companies in San Bernardino California
Progent's online IT consulting services enable your San Bernardino company to enjoy the benefits of immediate, enterprise-level IT support without the cost of maintaining an in-house IT staff. Your network will derive greater business worth by becoming increasingly reliable, efficient, and protected. Benefits to your company include:
- Convenient virtual expansion of your on-site IT resources
With most offices in San Bernardino California, nearby computer support providers, whether represented by freelance consultants or an internal IT staff, can handle the majority of network problems. However, serious problems might occur when local resources are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your local support technicians. In these instances, Progent's on-call support specialists offer a convenient, fast, and budget-friendly way to augment your regular resources and to convey useful information to increase your ability to handle future problems in-house.
- Less Reliance on Freelance Consultants
For network support, smaller organizations commonly depend on individual freelance consultants. Although freelance service people carry smaller overhead than big support firms and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the lack of fallback personnel may force your company to go without assistance during an emergency. As your company expands, system downtime and problems with vital software become more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of reserve support experts to insure your IT system stays up and running.
- Build a Solid Foundation for Seamless Growth
Organizations often begin with an IT architecture implemented on a modest budget. Without a scalable framework, slap-dash fixes can get thrown on top of an unstable foundation. As a network grows, reliability and scalability issues can impede the productivity of the organization. These badly built environments need proper analysis, intelligent strategic planning, and broad-based IT expertise to evolve to a system architecture able to provide the solid foundation to handle vital business demands and simplify downstream expansion.
- Work with Solution Providers Instead of Technology Resellers
Smaller businesses require guidance and technical training to negotiate an increasingly complex array of technology options available for promoting business growth and enhancing efficiency. They do not need a computer consultant who is motivated to resell a specific vendor's technology. IT support and product selling can result in a scenario where the recommended
solution is designed around a profitable technology instead of the true requirements of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to align IT expertise with the real needs of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT experience, refined support software, and understanding of enterprise networking enable businesses to avoid the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does My Business Begin Getting Remote Technical Help from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Server Platforms
Progent offers world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 migration, Windows 2003 upgrades, MS Exchange 2019 Server deployment, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises visits by the minute. Consequently, you owe just for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment for support services provided during regular business hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast solutions so you won't be tempted to allow simple problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small service organizations who offer scant documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports sent by each consultant to every customer. The discipline of documenting and archiving service records allows more effective service and eliminates a variety of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they cause lost productivity, network monitoring can keep your information network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.