Immediate Online Troubleshooting for San Bernardino California Computer Networks
For businesses located in San Bernardino California, Progent provides remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to handle complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security experts to help with advanced security design and diagnostic issues.
Progent's online technical support engineers provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools needed to resolve most network issues rapidly. This lowers direct costs because solutions use up minimal billable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your company benefits additionally with indirect expenses by reducing or avoiding system outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote technical support expertise is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.
Progent's billing model for online support is structured to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are invoiced exclusively for the services that you receive. In contrast to typical remote service companies, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for pricing save you from scenarios where speedy. minor fixes manage to turn into substantial tabs. Progent's penchant for handling problems efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of optimized technologies and proven methodologies which promote the maximum level of effectiveness for online help and repair for computer networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's remote service group to connect to your system remotely without breaching system security.
Progent's sophisticated customer support database application includes thorough documentation of all service that Progent's customers have received. Progent's staff engineers have the benefit of the history of all help delivered to every customer by any Progent consultant. This database of anomalies and resolutions is stored as a quickly retrievable support knowledge base that enables Progent's online technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft make available other extensive support databases and permit priority access to vendors' in-house product engineers so Progent's remote consulting experts can come up with the most efficient resolutions promptly.
Online technical support services provided by Progent to companies in San Bernardino California include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote support professionals can provide computer repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad range of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration consulting, Microsoft Teams configuration help, Skype for Business migration support, Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop services to assist you company to install, configure, repair, and administer workstations and notebooks powered by Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade support as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking consultants, and certifies a consultant's network technology skills at the expert level. Cisco-qualified CCIEs can resolve the most difficult issues occurring in network planning, integration, management, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration tools and coming up with workarounds or identifying program patches. Cisco CCIEs provide excellent cost-effectiveness since their deep experience enables them to resolve problems rapidly. In many instances, less seasoned consultants can wrestle for hours or days with the same problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system using the latest remote troubleshooting tools to provide quick, secure, and affordable diagnosis and repair.
Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.
Progent locations in Inland Empire
Progent's CCIEs offer consulting for the entire range of Cisco's top-selling selection of connectivity devices. Cisco technology support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless AP layout and configuration, Cisco Aironet APs consulting help, Cisco wireless controllers support Services, Cisco VPN and Network Security Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security solutions to strengthen the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to recuperate rapidly following a serious breach. Security support services offered by Progent include: comprehensive information security and compliance analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recovery from malicious assaults; integrating firewalls; building secure mechanisms for remote and mobile access; guarding your messaging infrastructure against spam and DHA attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support to help organizations of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that utilize local IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable process for recovering applications and services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote support services to address a broad array of information technologies including network architecture, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified administration in networks that combine Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy systems to Windows or Linux-based environments. Progent's team-based approach to solving network problems enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency online help resolving problems within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's top corporations. Progent's ProSight series of network monitoring and management services covers all key areas of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital files, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to provide web-based control and comprehensive security for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so that all potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these special areas of information technology allows customers to execute major projects economically and on time. Progent's project-based remote consulting services include:
How Your San Bernardino Company Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Help Desk Call Center service options for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting support can guide you in building an efficient new Help Desk or enhancing your current one, identifying or customizing Help Desk software products to handle the particular needs of your corporation, or providing occasional phone support personnel to reinforce your in-house Call Center group during demanding situations such as software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of experienced network consultants offers your workers in San Bernardino California instant communication with a reliable support resource with substantial experience providing phone support and online troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center recognition as a major contributor to company efficiency, and Progent's aim is to fix and not just record network problems.
- Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts Team offers phone-based advanced engineering support and training in specific application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in San Bernardino California remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your business so that your computer support is proactive rather than reactive. By spotting possible issues before they grow into network outages, proactive monitoring can minimize inconvenient and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks based on a mix of platforms.
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in San Bernardino California, Progent's online network support engineers can deliver expert and economical system help whenever your company needs it. Long experience providing remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to repair IT problems quickly while eliminating the expense and lost productivity that comes with on-premises support calls.
Even if your San Bernardino business has a local independent support technician or maintains a full time organization that can deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to fix unexpected system emergencies or particularly tough integration projects.
Features of Progent's Remote Computer Support for San Bernardino California
Progent's online support, Internet-based repair, system security consulting, and network administration services offer companies in San Bernardino California unparalleled leverage for your IT investment. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk call center services and system management, Progent's experts can deliver your organization world class network support while permitting you to avoid the expense and administration overhead of running a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to companies in San Bernardino California and is also ideal for customers in geographic regions that lack technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a wide array of Microsoft support utilities, technical databases, and on-going education.
- By the Minute Rates to Minimize Costs
Progent provides online help on a by-the-minute basis, so you are charged only for the services you use. Progent requires no minimum charge for online service and imposes no ongoing retainer for services provided during regular business hours. This keeps you from facing big invoices for quick repairs.
- Access to Cisco Network Architecture Specialists
Progent's certified experts for Cisco can provide the services of authorized professionals with skill in planning, implementing, and supporting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's basic support services include system integration, Microsoft Exchange consulting, system security planning, and Help Desk sharing services. Progent's Application Experts Team offers in-depth consulting expertise in specific application areas. Support available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Training
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL 2014 Application Development and Debugging
Oracle Management and Application Programming
MySQL Database Administration and Software Design
Apple Macintosh Help
Amazon Marketplace Web Service Programming
By offering a convenient centralized source for network generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that meet the specific requirements of your company.
- Advanced Remote Access Tools
Protected remote access permits Progent's service experts to observe precisely what your customers see. This makes it easier to produce fast solutions to problems that might otherwise require a costly onsite service call. Cutting-edge online connectivity tools and expert engineers combine to enable Progent to repair most IT issues quickly and affordably. Progent is an industry leader in offsite support and remote network analysis.
- Support for Popular VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24x7 Service for High System Uptime
For businesses with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are intended specifically for budget-constrained offices whose workers need instant recourse to a Help Desk Call Center with expert phone support and full escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT experience, fine tuned remote support software, and familiarity with enterprise networking allow businesses to escape the pitfalls of excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Certified Expertise in Microsoft's Full Family of Servers
Progent can provide in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support, Windows Server 2008 R2 migration, Windows Server 2003 upgrades, MS Exchange 2019 Server deployment, MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Exchange 2010 Server management, Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises help per minute. As a result, you owe exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you won't be forced to allow simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support organizations who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports transmitted by every staff member to each customer. The discipline of documenting and organizing service activity allows more effective service and eliminates a slew of common problems such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to provide round-the-clock remote monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.