Expert Remote Troubleshooting for San Buenaventura, California Small Business Computers from Certified Consultants
Small companies have traditionally been overlooked by major network support firms. Many small businesses allow themselves to grow overly reliant on individual consultants or small consulting firms who don't have the size or broad skill sets to react quickly or effectively to technical crises. Other small businesses turn to giant service providers staffed with personnel trained to offer by-the-numbers fixes for common issues but who are missing the experience and versatility to deal with the variety of environments and lack of standardization typical of small company information systems.
Progent's time-tested methodology for delivering affordable and successful technical support to small businesses has made Progent one of the most respected Microsoft-certified network consulting organizations in the country. Progent has provided remote help to small businesses in every state in the U.S. (refer to Progent's client testimonials).
For larger businesses, Progent offers co-sourcing services to add to the technical skills of your internal network service team. Co-sourcing can reduce expenses and help meet schedules for major projects like application development, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition offer access to certified experts to assist your company to design and implement your cloud strategy.
Key Practice Areas Serviced by Progent's Consultants for Businesses in San Buenaventura, California
Progent's nationwide team of world-class consultants provides support for all facets of information technology found in organizations of all sizes. Practice areas supported by Progent in and around San Buenaventura include:
Service Delivery Options Available for San Buenaventura, California Businesses
Progent offers a variety of options for providing small businesses with affordable IT services for technical support, system architecture, hosting services, and network administration. Progent's model for delivering computer support is built on the Call Center operational structure common to larger IT support groups. Progent's Helpdesk Support Mechanism ensures rapid response, thorough service records, reliable follow-through, and tight expense control for a range of IT support delivery modes that include remote troubleshooting, in-person help, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's seasoned support experts can assist customers to troubleshoot and repair network issues without the cost or time loss of in-person support visits. The background of Progent's IT engineers allows them to resolve most network issues rapidly. For complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based signup process for new clients to accommodate emergency network problems and Progent charges per minute with no startup fees or time minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn additional details about Progent's online computer support expertise.
- On-site Support
Progent offers onsite computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's online service experts to deliver small companies the ideal combination: in-person support technicians when you require them as well as the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business software developers. The response time for in-person service visits is typically less than one business day. There is no sign-up or retainer fee for becoming a Progent customer for on-premises service. Learn more concerning why to register for Progent's onsite computer service.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. For details, refer to Online Help Desk Services.
- IT Consulting Services
Progent offers small businesses budget-friendly availability of world-class IT professionals who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, non-stop it system engineering, server virtualization solutions, plus configuration, programming and training for small business programs including financials, ERP, reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects including office relocations and massive system migrations, longer term initiatives like management reporting software development and customization, database software programming and administration support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency services like data restoration and virus cleanup.
- Application Server Hosting
Progent can host critical applications like Microsoft Exchange Server and MS SQL to provide small businesses with higher levels of reliability, protection, and recoverability than is possible using the class of internal data center that is achievable for most small organizations. Since Progent utilizes the same data centers that support the equipment of many of the planet's largest IT companies, Progent can eliminate the expense of building and maintaining the infrastructure required for world-class cooling, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and service packs remain current, security and performance is continually monitored, and systems are consistently archived and available for full and rapid restoration. Find out more concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small organization's servers in an environment that not only delivers the top level of dependability and extensibility but that is in addition easy for customers to transfer to a different service firm or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting is structured around proven virtualization techniques that permit small businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, infrastructure support, and network management while getting world-class reliability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed package, can handle the mixed- platform and loosely standardized environments common with small businesses, and retains control of the software licenses in the customer's hands so that migrating to a different virtual system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still providing all the economies associated with SaaS hosting services.
- Hybrid Cloud Migration Services
Progent offers expert online consulting services to help companies of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that combine physical IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than two decades of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's affordable ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and debug their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity programs important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex array of infrastructure products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's
CISSP-Certified security experts,
CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance experts can provide a business-wide perspective on network protection and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory regulations for network data protection and reporting.
The scope and depth of Progent's engineering staff bring a powerful set of advantages to organizations trying to increase the productivity of their information network within an affordable budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional experience, at the front lines of network support, performing a broad variety of technical tasks for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This ensures that you get not only world-class technical capability, but also a support engineer with proven approaches for solving real-world IT problems quickly.
Read additional information about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to charge for online support and in-person visits by the minute. Consequently, you are billed exclusively for received services. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no retainer for services provided during regular business hours. Many service organizations demand substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids big invoices for fast fixes. Another benefit of granular pricing is that clients will be less tempted to permit simple problems to stay unaddressed until they grow into big problems.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Support
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who offer minimal documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support reports sent by each consultant to each customer. The practice of documenting and organizing service records results in more efficient support and avoids a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Find out more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent faces little competition. Small businesses who utilize independent service providers or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, protected, and productive.
Read more about Progent's knowledge transfer services.
In case your San Buenaventura, California company needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Fast Online Network Help
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).