Professional Online Troubleshooting for San Buenaventura, California Computer Networks from World-class Consultants
Small businesses have typically been overlooked by large network service firms. Some small companies permit themselves to grow excessively reliant on freelance engineers or small support organizations who don't have the bandwidth or extensive knowledge to react quickly or effectively to technical crises. Still other small businesses turn to mass-market support providers staffed with personnel trained to provide by-the-numbers solutions to common problems but who are missing the background and technical scope to handle the diversity of configurations and absence of standardization that characterizes small business information systems.
Progent's proven approach to delivering low-cost and successful network support to small businesses has made Progent among the top Microsoft-certified IT service firms in the United States. Progent has delivered online support to small businesses in every state in the country (refer to Progent's client testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to add to the technical skills of your internal network support staff. This can reduce expenses and minimize technical risks for major IT initiatives like software design and development, disaster recovery planning and testing, network security audits, merging datacenters, or technology migrations.
Progent can in addition offer the services of accredited experts to help your business to plan and implement your cloud strategy.
Primary IT Areas Serviced by Progent for San Buenaventura, California Business Networks
As a Microsoft-certified Partner consulting company with a large group of Cisco Certified CCIE network infrastructure experts and Apple accredited engineers, Progent offers urgent troubleshooting and affordable online consulting to San Buenaventura, CA businesses for a wide array of information technologies including:
Service Delivery Alternatives for San Buenaventura, California Businesses
Progent offers a variety of alternatives for providing small businesses with affordable computer services for troubleshooting, consulting, and IT administration. Progent's paradigm for delivering computer support services is based on the Help Desk structure common to larger IT groups. Progent's Contact Center Service Mechanism promotes rapid response, thorough service records, consistent follow-up, and strict cost monitoring for an array of network service delivery modes that include remote troubleshooting, onsite help, and top-tier consulting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center provides emergency and scheduled online support for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned support experts can help customers to analyze and fix network problems without the expense or delay of travel for onsite support calls. The experience of Progent's network consultants allows them to handle the majority of IT issues quickly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-based signup process for first-time customers to address urgent network problems and Progent bills per minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn additional information about Progent's remote computer troubleshooting services.
- Onsite Support
Progent provides onsite technical support for registered customers in major metropolitan areas in the United States. Progent's onsite service personnel can work in tandem with Progent's online service engineers to give small and midsize businesses the best of both worlds: onsite support technicians when you require them as well as the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The wait time for in-person support calls is usually under one business day. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details about how and why to sign up for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues. for more information, refer to Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small businesses affordable availability of world-class IT professionals who can deliver assistance with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network security consulting, fault tolerant network consulting, virtualization solutions, plus integration, customization and support for small business software such as accounting, ERP, business analytics, sales automation, and productivity software. Progent can help with one-shot projects including site relocations and massive system migrations, longer term initiatives like management information software programming and customization, database application programming and administration services, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and network management, or emergency response such as data restoration and virus removal.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest degree of fault-tolerance and extensibility but that is in addition simple for customers to migrate to a different support provider or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting is built around proven virtualization techniques that permit small businesses with mixed networks to save significantly on the expense of capital equipment, system maintenance, and IT management while achieving enterprise-class dependability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered solution, can support the multi- platform and non- standardized networks common with small businesses, and retains control of the licenses in the client's hands so that moving to a different virtualized system is quick, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still providing all the economies associated with SaaS hosting services.
- Hybrid Cloud Integration Services
Progent can provide expert remote consulting support to help businesses of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that utilize physical resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight ASM protects local and cloud resources and provides a single platform to address the entire threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and allows fast recovery of vital files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security vendors to deliver centralized management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your Progent consultant so all potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex collection of infrastructure products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's
CISSP-Certified security consultants,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance experts offer a business-wide perspective on system protection and can help with advanced security programs such as SIEM solutions to help enterprises comply with industry standards and statutory regulations for network data security and reporting.
The breadth and depth of Progent's consulting staff bring a powerful array of advantages to organizations trying to increase the business value of their IT system within a realistic budget. These benefits include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional background, in the trenches of IT support, performing a wide variety of technical tasks for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This guarantees that you get not just world-class IT help, but also a consultant with field-tested methods for repairing actual IT problems efficiently.
Find out additional information about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to bill for online service and in-person help per minute. As a result, you pay exclusively for received services. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no retainer for support services provided during normal business hours. Many support firms impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity avoids king-size invoices for quick repairs. An additional advantage of by-the-minute pricing is that you won't be inclined to allow minor issues to fester until they grow into major problems.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Full Reporting of IT Support
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or small support firms who provide minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by every staff member to each customer. The discipline of documenting and organizing service records results in more effective service and eliminates a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Read more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces few competitors. Small businesses who utilize freelance service providers or who maintain internal support personnel gain when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, protected, and productive.
Read additional information about Progent's knowledge transfer services.
In case your San Buenaventura, California business wants to get in touch with Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Network Support
For immediate remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).