Expert Online Troubleshooting for San Buenaventura, California Small Business Computers from World-class Consultants
Small businesses have typically been underserved by major IT support organizations. Some small businesses allow themselves to become overly reliant on individual engineers or small support organizations who lack the bandwidth or broad skill sets to respond quickly or effectively to network emergencies. Other small companies turn to giant support providers that employ personnel taught to offer standardized fixes for ordinary issues but who do not have the experience and versatility to handle the variety of configurations and absence of standards typical of small company information systems.
Progent's time-tested methodology for delivering affordable and successful technical service to small businesses has made Progent one of the most respected Microsoft-certified network service firms in the industry. Progent has delivered remote help to businesses in every state in the United States (See Progent's customer testimonials).
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to add to the skills of your internal IT service personnel. This can reduce expenses and minimize technical risks for major IT initiatives like application design and development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or technology migrations.
Progent can in addition provide access to certified experts to assist your business to design and execute your cloud computing strategy.
Main Technologies Serviced by Progent for Office Networks in San Buenaventura, California
Progent's team of certified experts offers help for virtually all aspects of information technology found in businesses of any size. Practice areas supported by Progent in and around San Buenaventura include:
Support Delivery Alternatives for San Buenaventura, California Companies
Progent has a variety of options for providing small and midsize companies with cost-effective computer services for troubleshooting, consulting, hosting services, and network administration. Progent's model for delivering computer support services is based on the Call Center structure familiar to larger IT organizations. Progent's Help Desk Support Model promotes fast response, comprehensive activity documentation, dependable follow-up, and strict cost control across a range of IT support delivery options that include remote troubleshooting, on-premises support, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can assist customers to analyze and fix hardware and software issues without the cost or delay of in-person support calls. The background of Progent's IT engineers makes it possible to resolve most network problems quickly. For complex issues, Progent's depth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible signup procedure for new customers to accommodate urgent network problems and Progent bills per minute with no sign-up charges or time minimums, so you pay only for the support you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn more details concerning Progent's online network troubleshooting services.
- Onsite Support
Progent provides on-site computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in conjunction with Progent's remote service engineers to give small and midsize companies the best of both worlds: onsite service professionals when you require them as well as the on-line help of Progent's worldwide staff of network consultants, security specialists, and business software programmers. The wait time for in-person service visits is typically under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more details about how to sign up for Progent's onsite network support.
- Help Desk
Progent's Contact Center Services are designed for all businesses who need prompt and reliable access to a professional Helpdesk with efficient telephone assistance, online repair tools, and enough technical depth for full problem escalation. Since small and midsize businesses typically have tight IT budgets and can spare scant management attention for handling network support tasks, Progent's Help Desk Call Center Services can be the most cost-effective option to ensure that small business computer systems are always up and running. Read more details about Progent's Helpdesk outsourcing services.
- IT Consulting Services
Progent provides small companies budget-friendly availability of world-class consultants who can deliver assistance with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network protection consulting, non-stop it system engineering, server virtualization solutions, plus configuration, customization and support for business applications including financials, operations, reporting, CRM, and office productivity suites. Progent can help with one-shot projects such as office relocations and massive software upgrades, extended projects such as management analytics application development and support, database application development and DBA services, and web design, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent response like data restoration and virus cleanup.
- Application Server Hosting
Progent can host critical applications like Exchange and MS SQL to provide small and midsize companies with higher levels of availability, protection, and recoverability than is possible with the class of in-house data center that is practical for most small and midsize businesses. Since Progent uses the same facilities that host the gear of some of the world's biggest IT companies, Progent can eliminate the expense of building and maintaining the systems needed for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and revisions stay current, protection and efficiency is constantly monitored, and systems and data files are consistently backed up and ready for complete and rapid recovery. Find out additional information concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for the entirety of a small company's production servers in an environment that not only provides the top level of dependability and scalability but that is also convenient for clients to migrate to another support provider or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting is founded on mature virtualization technologies that permit businesses with multi-vendor networks to save dramatically on the costs of hardware, infrastructure maintenance, and IT management while achieving world-class dependability and an unprecedented level of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered solution, can support the mixed- OS and loosely standardized environments common with smaller companies, and retains control of the software in the client's possession so that moving to a new virtual host is fast, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide expert online consulting support to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that combine on-premises resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the entire malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services deliver economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security companies to provide web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated array of network technologies such as firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Premier security experts,
CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-certified information assurance experts can provide a business-wide view of system protection and can assist with complex security programs such as SIEM solutions to help companies meet business standards and statutory mandates for network data security and incident reporting.
The scope and depth of Progent's consulting staff offer a unique set of advantages to companies wishing to increase the productivity of their information network within a realistic budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional background, in the trenches of IT service, executing a broad variety of technical projects for an extensive mix of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support personnel. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested approaches for solving actual network problems efficiently.
Learn more concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to bill for online service and on-premises visits by the minute. Consequently, you pay just for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no registration fee and asks no monthly commitment for support services delivered during regular working hours. Many support organizations impose large minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity avoids big bills for quick fixes. Another advantage of granular pricing is that customers are not tempted to permit minor issues to fester until they become major problems.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Services
Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide minimal documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation sent by each consultant to every customer. The discipline of detailing and archiving support records allows more efficient service and eliminates a variety of common misfortunes such as when a service client is virtually held captive to a consultant who wonít release vital service information.
Read more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has few competitors. Small companies who utilize freelance service providers or who employ in-house IT personnel gain when Progent passes on information about new technology and proven processes to make their networks more robust, secure, and productive.
Read more about Progent's knowledge transfer services.
Get in Touch with Progent
In case your San Buenaventura, California business needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Fast Online Network Assistance
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).