Expert Remote Technical Support for San Buenaventura, California Networks from Certified Engineers
Small businesses have traditionally been overlooked by major IT support organizations. Many small companies allow themselves to become dangerously dependent on freelance consultants or small consulting firms who don't have the size or comprehensive knowledge to react quickly or efficiently to technical emergencies. Still other small businesses resort to mass-market support providers that employ personnel able to offer standardized solutions to ordinary problems but who are missing the background and versatility to handle the diversity of environments and lack of standardization typical of small company IT systems.

Progent's proven approach to delivering affordable and successful network support to small companies has made Progent one of the top Microsoft-certified IT service firms in the industry. Progent has provided remote help to small businesses in every state in the U.S. (refer to Progent's client testimonials).

For larger businesses, Progent can provide co-sourcing and project management services to add to the skills of your in-house IT support group. This can reduce expenses and minimize technical risks for big IT initiatives such as software programming, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations.

Progent can also provide the services of accredited experts to help your company to design and execute a sensible cloud computing strategy.

Core Areas of Expertise Serviced by Progent for Businesses in San Buenaventura, California
Progent's nationwide group of industry certified experts provides assistance for all aspects of network systems found in businesses of all sizes. Practice areas served by Progent in and around San Buenaventura include:

Service Delivery Options for San Buenaventura, California Businesses
Progent has a variety of options for providing small companies with cost-effective computer services for troubleshooting, consulting, hosting services, and network administration. Progent's paradigm for delivering IT support is based on the Help Desk operational structure common to larger IT organizations. Progent's Contact Center Support Mechanism ensures fast response, thorough service documentation, reliable follow-through, and strict cost control across an array of IT service delivery options that include remote troubleshooting, in-person help, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified service experts can help customers to troubleshoot and fix network issues without the cost or delay of on-premises support calls. The experience of Progent's network consultants allows them to handle the majority of IT problems rapidly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for new clients to accommodate urgent network problems and Progent charges per minute with no startup fees or minimums, so you pay only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Learn additional information concerning Progent's online computer support expertise.

  • On-site Support
    Progent offers on-site technical support for registered clients in larger cities in the United States. Progent's onsite service personnel can work in conjunction with Progent's online support experts to give small businesses the best of both worlds: on-premises service professionals when you need them as well as the remote expertise of Progent's seasoned team of network consultants, security professionals, and business application programmers. The response time for on-site support visits is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite support. Find out more concerning why to register for Progent's in-person computer service.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging problems. For details, visit Online Help Desk Services.

  • Consulting Services
    Progent provides small companies budget-friendly availability of world-class consultants who can deliver assistance with vital technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network security consulting, non-stop network design, virtual server strategies, plus configuration, customization and support for business applications such as financials, ERP, management reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects including office relocations and massive system upgrades, longer term initiatives such as business information software development and customization, relational database application development and DBA support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency services like data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for vital applications such as Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater levels of dependability, security, and recoverability than is possible with the type of internal data center that is practical for the majority of small businesses. Since Progent utilizes the same facilities that support the gear of some of the planet's biggest IT organizations, Progent can save you the investment in building and managing the infrastructure needed for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs stay current, protection and efficiency is constantly monitored, and systems are consistently archived and ready for complete and prompt restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for all of a small company's servers in an environment that not only provides the highest degree of fault-tolerance and extensibility but that is also convenient for customers to transfer to a different support provider or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server technologies that allow companies with multi-vendor environments to save significantly on the expense of capital equipment, system support, and network administration while achieving enterprise-class availability and an unprecedented degree of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered package, can handle the multi- platform and loosely standardized networks common with small businesses, and retains control of the licenses in the customer's possession so that migrating to a different virtualized system is fast, safe, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced online consulting services to help organizations of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that combine local resources along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's value-priced ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows fast recovery of vital files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and debug their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for San Buenaventura, California Small Businesses
Progent's staff size, scope of technical expertise, and familiarity with corporate IT consulting allow small businesses to avoid the problems related to over reliance on small support firms or freelance consultants.

Teaming with Progent enables your company to:

  • Avoid Excessive Reliance on Freelance Consultants
    For network support, smaller businesses sometimes rely heavily on individual consultants. Though individual service providers carry lower expenses than more substantial IT service organizations and can afford to charge apparently lower fees, freelancers are frequently stretched to far to react quickly to critical network problems. If an independent consultant is occupied with another client, sick, on vacation, or in class, the lack of replacement staff may force your business to wait for help in case of a crisis. The more your small business expands, network downtime or difficulties with critical programs get more costly. The dollars you believed you were conserving on a freelancer can be eaten up fast due to lower productivity. In addition, when independent consultants confront unfamiliar problems, the lack of a big engineering group to rely on for assistance requires them to train in place while your company winds up with the costs for their ongoing training.

  • Have Access to Certified Professionals in Sophisticated Information Technology Issues
    The majority of small service firms or independent consultants focused on small business network support may excel at delivering routine solutions but lack the seasoning to work efficiently with complicated network environments with mixed operating systems, many sites, Voice over IP implementations, remote workers, interconnected financial and analytical software, eCommerce, and specialized line-of-business software. Progent's background with global enterprises and Progent's large team of experts can be valuable to your business because enterprise environments are inherently complicated, integration problems require thorough understanding of in numerous technical disciplines, and achieving an acceptable level of robustness, availability, and protection requires enterprise-tested best practices.

  • Build a Firm Foundation for Growth
    Small companies typically begin with an IT system cobbled together on a shoestring budget. Without a carefully designed architecture, a series of improvised repairs often get tossed onto of a marginal structure. As a business grows, stability and scalability issues can undermine the success of the organization. Such networks need thorough assessment, intelligent strategic analysis, and in-depth expertise to upgrade to an IT infrastructure that can act as the solid foundation to handle critical business needs and ease downstream growth.

  • Partner with Solution Providers, Not Product Resellers
    Smaller businesses require guidance and education to work through an increasingly complex maze of IT options offered for accelerating business growth and improving efficiency. Businesses do not need a network consultant or support firm that tries to promote products. Progent avoids conflicts of interest by not selling hardware and software. Progent provides consulting and services only. This permits Progent to match consulting services with the real interests of clients. Mixing network consulting and product selling can result in a situation where the proposed solution is built around a predetermined technology rather than being driven by the true requirements of a client.

Get in Touch with Progent
If your San Buenaventura, California company wants to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Assistance
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

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  • SharePoint 2013 Help and Support
    SharePoint 2013 Office Web Apps Server Technical Support Services

    Progent has been delivering SharePoint consulting services since the first SharePoint product was published more than a decade ago, and Progent has the breadth and depth of IT know-how to assist organizations of all sizes to plan and carry out a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that add substantial business value to your IT investment. Progent's Microsoft-certified consulting team can assist you to assess the business advantages of upgrading to SharePoint Server or SharePoint Online from legacy releases of SharePoint or from a different collaboration environment; determine if an on-premises, online or hybrid deployment is most sensible for your organization; and select the most appropriate version of SharePoint 2013 for your purposes. Progent offers full project management outsourcing or can help in individual tasks associated with your SharePoint 2013 deployment.

  • 24x7x365 Exchange Server 2000 Consulting Services Remote Support Exchange 2000 Server Upgrade
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  • Office 365 authentication Support and Help
    Support Services Office 365 integration with on-premises environments

    Office 365 is Microsoft's expanding family of productivity programs and cloud services available on a subscription basis. Office 365 programs and cloud-based services are available in an array of product bundles targeted at markets ranging from individuals and home offices to global enterprises. Progent can provide fast and easy remote access to consultants with expertise in Microsoft, macOS, iOS, and Google Android technology. Progent can assist you to understand the wealth of subscription options available with Office 365 and configure your network with Office 365 so you realize maximum business value. Progent offers expertise with cross-vendor networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist your business to build and maintain hybrid ecosystems that seamlessly combine on-premises and cloud-based resources.

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    Support Cisco Virtual Private Network

    Progentís Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized business deploy and maintain Ciscoís security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to administer and offer the flexibility to expand with your changing business needs. Progentís Cisco-Premier network experts are familiar with Ciscoís complete family of products targeted at eliminating data pilfering, virus and worm outbreaks, Denial of Service attacks, and other threats to your network. Progent can show you how to integrate Cisco products to achieve secure access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized user access control framework for user certification, permissions, and tracking from an easy-to-use Web interface.

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  • Top Google Cloud IAM Consultant Services
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    Progent offers cost-effective online and on-premises support to assist companies to migrate all or part of their critical network infrastructure to Google Cloud Platform services. This can save management hassle and hardware costs and enable the use of Google's cutting edge machine learning tools. Progent can help your IT team with every aspect of Google Cloud Platform integration including needs analysis, preparedness evaluation, architectural design, testing, deployment, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security and compliance.

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  • Linux Online Consulting
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    Cisco's PIX 500 Series firewalls have been discontinued and Cisco might not support these devices. Progent still provides technical assistance for Cisco's PIX 500 Series firewalls to help you with maintenance and Progent can in addition help you determine whether to move up to more current firewall products available from Cisco. Progent's Cisco-certified experts can help your company design and implement an efficient migration to Cisco ASA 5500-X Series firewalls based on industry best practices.

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    E-Mail Guard by Postini offers constantly updated spam and virus filtering, content filtering, and protection from email-based DHA attacks and DSA attacks. Progent is a Postini partner and service specialist. If your business is too small to qualify for a standard Postini license, you can still have the use of Postiniís Perimeter Management technology via Progentís E-Mail Guard anti-spam and anti-virus service offering. Progentís expert e-mail security professionals can show you how to create an email protection plan that features antispam and virus defense technologies and processes.

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    Remote 24x7 network monitoring, automated alerts, and actionable reports are vital to maintaining the health of your IT system and eliminating preventable and expensive downtime. Remote Monitoring and Management (RMM) technology has progressed to the point that companies of any size can afford a degree of network stability that was previously reserved for enterprises. Progent offers a variety RMM solutions available as economical services created to assist your company to detect and fix a an array of IT network problems before they get big enough to disrupt productivity.

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    ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of the time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it.

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    Exchange Servers and Macintosh workstations can work together efficiently. Progent's Mac and Microsoft certified consultants can help you set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to work closely with teammates who run Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Mac systems can collaborate, allowing Mac users to get and send email, search the GAL, import addresses, sync up calendars, and invite fellow workers to meetings with your Exchange account. Progent will verify that your Exchange Server is properly configured and that LDAP and Outlook Web connectivity are enabled. Progent also offers customized onsite Entourage training.


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