San Buenaventura, CA Online Support from World-class Network Troubleshooting Consultants
Progent's computer network troubleshooting services can deliver your San Buenaventura, CA company cost-effective and consistent access to Microsoft and Cisco certified network engineers. By delivering IT support help when you require it, providing specialized expertise for vital technologies, delivering unique support such as automated network monitoring, and billing only for support you receive, Progent offers your San Buenaventura, California business an affordable option for optimizing the productivity and profitability of small office networks. Whether you have an onsite system, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the intelligent choice for businesses and local governments to build and manage a reliable and secure IT network and to benefit from fast availability of the experienced support ordinarily available only to businesses who are able to support a sizeable in-house IT staff.
For mid-size and large companies, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your in-house IT support group. This can reduce expenses and minimize technical risks for major IT initiatives such as application design and development, disaster recover/business continuity preparedness, security audits, merging datacenters, or technology migrations and upgrades.
Progent can also offer the services of certified experts to assist your company to design and execute a sensible cloud strategy.
Key Technologies Serviced by Progent for Business Networks in San Buenaventura, California
Progent's national group of certified experts offers support for all facets of network systems used by companies of any size. Areas served by Progent in San Buenaventura include:
Service Delivery Options for San Buenaventura, California Companies
Progent has a variety of options for providing small businesses with cost-effective IT services for technical support, system architecture, hosting, and network administration. Progent's paradigm for providing IT support services is built on the Help Desk operational structure familiar to larger IT support groups. Progent's Contact Center Support Mechanism ensures rapid response, comprehensive service documentation, consistent follow-through, and strict expense control across an array of network service delivery options that include online troubleshooting, in-person support, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can assist customers to troubleshoot and repair network problems without the cost or delay of on-premises support visits. The experience of Progent's network consultants allows them to handle most IT problems quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible registration procedure for first-time clients to accommodate urgent network problems and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security professionals. Find out additional information concerning Progent's remote computer support services.
- Onsite Support
Progent offers on-site computer support for signed-up clients in larger cities in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote support experts to deliver small businesses the ideal combination: onsite support technicians when you need them as well as the remote help of Progent's worldwide staff of IT consultants, security specialists, and business software developers. The wait time for in-person support calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more concerning why to sign up for Progent's in-person network service.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, refer to Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small companies affordable availability of world-class IT professionals who can provide help with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network security engineering, non-stop network design, virtual server strategies, plus configuration, customization and training for business applications including accounting, operations, reporting, sales automation, and office productivity suites. Progent can help with one-time projects such as site relocations and major system upgrades, extended initiatives such as management information application development and customization, database application programming and administration services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system management, or emergency services such as data restoration and malware cleanup.
- Application Server Hosting
Progent offers hosting for key business applications such as Exchange Server and Microsoft SQL to provide small and midsize companies with greater degrees of availability, protection, and performance than is feasible using the type of internal data center that is practical for the majority of small companies. Since Progent utilizes the same data centers that support the equipment of many of the world's largest IT organizations, Progent can save you the cost of creating and managing the infrastructure required for world-class cooling, power failover, and uninterruptible Internet access. For managed applications, Progent can also ensure that patches and revisions remain current, security and performance is continually monitored, and systems and data files are consistently archived and available for complete and prompt restoration. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small company's servers in a setting that not only delivers the top level of availability and extensibility but that is in addition simple for customers to migrate to another service firm or to bring internally if your situation warrants it. Progent's Private Cloud hosting is structured around mature virtualization techniques that permit small businesses with multi-vendor networks to save dramatically on the expense of capital equipment, system support, and network administration while getting world-class dependability and an unparalleled level of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed solution, can handle the mixed- OS and loosely standardized environments common with smaller businesses, and keeps control of the software licenses in the client's hands so that migrating to a new virtual host is fast, safe, and affordable. This eliminates becoming a prisoner of a single hosting service while still providing all the savings related to SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent can provide advanced remote support services to help organizations of all sizes connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that utilize local IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's affordable ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the entire malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security companies to provide web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity programs important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex array of network technologies including firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide perspective on system security and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory mandates for network information security and reporting.
The breadth and depth of Progent's engineering team bring a powerful set of advantages to companies wishing to increase the business value of their information network within an affordable budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry background, at the front lines of network service, executing a wide range of IT tasks for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT help, but also a support engineer with proven methods for solving real-world IT problems quickly.
Learn additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to charge for remote service and on-site help per minute. Consequently, you are billed exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no sign-up fee and requires no retainer for support services delivered during normal working hours. Many service firms demand large minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with major bills for fast repairs. An additional advantage of by-the-minute invoicing is that customers are not tempted to allow less critical issues to fester until they grow into big problems.
Read more details about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Support
Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports sent by every staff member to every customer. The discipline of detailing and organizing service activity allows more efficient service and eliminates a variety of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.
Find out more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent is able to focus on offering high-value services where Progent faces few competitors. Small companies who work with independent consultants or who employ in-house support staffs gain when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.
Find out additional information about Progent's knowledge transfer services.
In case your San Buenaventura, California company wants to contact Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Network Support
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).