Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry wireless PDAs were at one time among the most popular products for maintaining anytime-anywhere access to messaging, calendars, web-based programs, and other critical business information. Progent offers San Diego, California businesses the services of BlackBerry-certified professionals who can assist businesses to manage their BlackBerry deployments or migrate smoothly to a more popular mobile solution.
As the sophistication of small company networks has increased, and as the need for enterprise-class security, reliability, and disaster recovery has grown to be the norm for businesses regardless of size, effective integration and maintenance of BlackBerry solutions has grown increasingly difficult. To address areas like security, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and corporate databases, small organizations frequently resort to outside support firms who offer expertise in RIM BlackBerry integration and troubleshooting.
Progent offers the expertise of BlackBerry-certified engineers who can assist small organizations to design, administer, and troubleshoot BlackBerry solutions economically and effectively, eliminating the requirement for an in-house BlackBerry technology specialist and reducing the cost and hassle of maintaining wireless workers. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This range of knowledge, coupled with Progent's proven online service delivery model, gives small businesses an affordable alternative for incorporating RIM BlackBerry products productively into their business information network.
Progent's consultants can help you with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your data and email systems function optimally with BlackBerry BES Server. Progent can also assist you to upgrade from older releases of BlackBerry and Microsoft technology, configure streamlined management utilities to enable you to monitor and support BlackBerry smartphones across your business, define security policies that are right for your business, customize mobile applications, and ensure that your IT network architecture is properly designed to handle your BlackBerry clients. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your scheduled backup processes so that it can be recovered rapidly and safely.
San Diego Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego
Consulting and Technical Support for BlackBerry Enterprise Server
BlackBerry BES Server simplifies management and maintenance of BlackBerry devices, offering a single solution for controlling key jobs like device installation, updates, and deactivation and offering a strong foundation for security and high availability. BlackBerry Enterprise Server supports transparent integration between Exchange Server, Groupwise, or Lotus Domino messaging platforms and BlackBerry users and allows remote synchronization.
BlackBerry Enterprise Server offers a wealth of security options beginning with automatic encryption of information transmitted between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also permits excellent flexibility in selecting levels of security to meet the special requirements of your network. Progent's BlackBerry certified engineers can help your company to choose advanced security features and activate them wirelessly. Samples of these wirelessly configurable security settings are:
- Disable a BlackBerry smartphone
- Wipe data from a missing device
- Lock out Bluetooth functionality
- Activate internal defenses against malware
BlackBerry BES Server also offers flexibility in selecting ways to prevent users from installing or executing unsafe or unauthorized applications. Progent can assist you to select blocking techniques such as:
- Specify exactly which applications are allowed on the device
- Block external programs from using non-volatile memory on the BlackBerry smartphone
- Select which functions external applications can access on the smartphone
- Restrict the types of connections external applications running on the BlackBerry device can initialize
- Block all third-party programs from being installed or executed on the BlackBerry device
Progent's Remote BlackBerry-premier Technical Support is Quick and Affordable
For businesses in San Diego, California who want fast and affordable access to a certified BlackBerry support professional, Progent offers efficient remote assistance from a seasoned support staff who have provided network solutions to organizations in each state in the United States. (Refer to Progent's customer testimonials.)
Remote consulting services eliminates travel costs and allows consultants to resolve technical issues quickly, allowing you to minimize lost productivity. Progent's RIM BlackBerry consultants have earned accreditations in all BlackBerry solutions and offer expert help in areas such as fixing synchronization problems, setting up BlackBerry Enterprise Server (BES), and designing a protected, high-availability network infrastructure for RIM BlackBerry users. Certifications held and practice areas mastered by Progent's BlackBerry specialists include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to carry out basic support functions such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters and auto-signature, modifying user profiles, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's seasoned service professionals can also help you to troubleshoot a wide array of problems concerning synchronization, handset recognition, email consistency, web access, wireless connections, IM, desktop application configuration, and BlackBerry Desktop Redirector.
As a top innovator in delivering countrywide online technical assistance for small office networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your wireless support costs at a minimum and, by handling issues quickly, optimizes the efficiency of your BlackBerry users.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry-certified engineer has support skills in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to add and remove BlackBerry smartphone users on Exchange and Microsoft Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry handhelds and user accounts, archive and support storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, install push and pull access control lists, manage Exchange data flow, generate, edit, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and generate management reports to summarize SNMP results.
Progent's BlackBerry-certified consultant can support your BlackBerry solution in a number of environments that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.
BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist your business to plan, install, validate, repair, and produce documentation for a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry include business and technology requirements analysis, system architecture, installation strategy and execution, performance tuning, configuration of a high-availability environment, data backup and disaster recovery consulting, and security engineering.
Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional objectives and to design a wireless solution that meets your information technology budget and supports your business plans. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help you to decide which management approach and hardware products meet your requirements, and analyze your messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions about alternatives for software versions, server hardware and storage, network design, and application set up.
To optimize system protection, Progent's BlackBerry expert can assist you to choose and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-premier security engineers to run network-wide security vulnerability and compliance validation and suggest enhancements to support your BlackBerry environment.
Contact Progent for Help from a BlackBerry-Qualified Professional
In order to ask Progent about engineering assistance for BlackBerry mobile wireless technology, phone 1-800-993-9400 or see Contact Progent.